Hotel H2O

4/10

Poor

08 Mar 2026

JANICE

Disappointed

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Jackeline

The Deluxe Aqua room is beautiful and clean!

Friends_and_family Family

8/10

Excellent

27 Feb 2026

John

It was a nice stay everyone very friendly. Have to enter at Ocean Park on the left and go to third floor. 2nd floor restaurant nothing to write home about. But not run by Hotel.

4/10

Poor

23 Feb 2026

Kermit

checking in was a horrible .I waited downstairs at the entry for approximately 30 minutes for someone to show up to help me with my baggage. finally after the security fellow called up several times a gentleman in security uniform indicted he would get the luggage to me and I went upstairs to check in .I checked in and went to the room and the wife worked intermittently for the entire evening .it was horrible. I called th reception over and over and over again but no one answers .then gave me a little slip with a whats app number as well which I couldn't call because the wifi was constanlty not working .I then finally connected and nd in the morning 2 gentlemen came to the room and bought a modem and connected it .that too did not work after a while so two days I doid not have wifi and im so upset because you need that for flight bookings and receiving and decemminating information .this issue alone would dissuade me from booking a room there again

Self

2/10

Poor

19 Feb 2026

Levi

Location not convenient, no place to eat for dinner (by 5 pm), free breakfast limited choices, and not healthy for those with high blood pressure, heart disease, kidney disease...food very salty. Not staying again, there are more lot better hotel in Metro Manila.

Partner

8/10

Excellent

16 Feb 2026

Muhammad

Wasnt bad. Slow check in and check out process but its getting better

8/10

Excellent

06 Feb 2026

Shirley

Loved having the aquarium in my room and the staff were soo helpful

Leisure Self

6/10

Pleasant

02 Feb 2026

Seyed Sina

Wifi. There was no wifi access

2/10

Poor

01 Feb 2026

Lorelli

Their phone system and wifi system brokedown for the length of my stay. what an inconvenience. We had to go to reception personally to request for minor things lIke, toilet paper, etc.

They apologize for the inconcenience, but they never offered any compensation for the inconvenience we suffered

10/10

Exceptional

23 Jan 2026

Jocelyn

Yes, awesome staffs

10/10

Exceptional

23 Jan 2026

Jocelyn

Oustanding Staff and Service! Since day 1 until we checked out! Must try here.

Business_and_leisure

2/10

Poor

22 Jan 2026

Michael

Front desk worker called my woman a sl*t

4/10

Poor

19 Jan 2026

PEPITO

Facilities need imprivements
-main door scratchinh the floor
-position if safe/vault not senior friendly( too low)
-bathroom has no or inadequate prision to hang clothes , towels n bath accessories
- table between the twin beds has uneven legs
- the only chair in the rm is too big and outdated n uncomfortable
- tv remote may need new batteries ( on n off switch doesnt always work
- glass enclsures for the toilet n bath too much oversized including the mirror wc altogether came out ‘ugly’

Business Family

8/10

Excellent

18 Jan 2026

Tita

Everything is ok

6/10

Pleasant

08 Jan 2026

Kimberly

The fish wall in the room was spectacular. The restaurant ran out of pretty much everything. The bar was closed. We were not allowed to buy a beer at the restaurant and sit somewhere comfortable. We landed up checking out early.

Leisure Partner

6/10

Pleasant

07 Jan 2026

pylene

The breakfast buffet has only limited food choices. We have free access to aqua pool park and it was very hassle to get in. The staff of the aqua pool park asked my husband to see the receiptionist from the hotel because they are looking for QR code, when my husband asked the hotel receptionist they told my husband that the receipt was enough to let us in. Anyways to make the story short it was very disorganized,the only positive comment is that the hotel receptionist were kind and helpful. And by the way, i don’t know if we were haunted during our stay between 4 am - 7am we heard a noise outside of our room. Since we booked an ambassador suite, we thought a housekeeper was cleaning our room because we heard someone is cleaning up. When i got up there we no housekeeper and the sound stop. Its just a different feel.

Leisure Family_with_children

2/10

Poor

02 Jan 2026

Elizabeth

Horrible and uncomfortable. Rooms smell like musty body odour as there is no air flow. Showers smell like a urinal. Walls are paper thin all
Night could hear large families partying, moving furniture and slamming doors.
Also there is no pool!!! Even though there are pictures we were given 1 ENTRY ONLY!!! For our family to some aqua park. Horrible stay. Abysmal atmosphere
Toilet paper 1 roll for a family of 5!!!???! I wouldn’t let a family pet stay in this hole.

Leisure Family

10/10

Exceptional

30 Dec 2025

Margarita

Kids enjoy much

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Ann

Musty smell, kids running and screaming up and down hallways and in rooms.

Leisure Self

10/10

Exceptional

26 Dec 2025

Aaron John

The room.is clean & fresh. Thou the extra bed is too pricey & the staff of the hotel not mention that we have free breakfast meal for the extra bed promo. But overall we enjoyed our stay in hotel H²O.

6/10

Pleasant

25 Dec 2025

The

- shower areas could be a bit cleaner (mould between cracks)
- only one roll of toilet paper
- wifi was very slow
- hotel had a strange check out procedure with a ticket

Business_and_leisure Self

4/10

Poor

22 Dec 2025

Paul Emmanuel

The room was very disappointing. The bathroom was a mess. Toilet paper holder was disconnected from the wall. The water fpr the shower was cold and leaked into the room whule showering. The headboard of the bed was cracked and the light fixtures were not connected properly. The electric sockets could be used unless the lights were turned on.The buffet for breakfast was over priced for old cold food. That had some very serious health issues. Raw and spoild fish, stale and hard rice. Dishes still greasy from not being washed properly. The contact number for the hotel is unreachable. After trying to call to confirm the booking. Even Expedia agents couldn't connect with them.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Basel

Nice hotel, a bit dated

Leisure Family_with_children

10/10

Exceptional

11 Dec 2025

Glenn

From staff to room and the facilities. 10/10. Will recommend this to family and friends as a destination to one day visit.

Friends_and_family Family

2/10

Poor

09 Dec 2025

Arnelica

I DO NOT RECOMMEND. THE ROOMS WERE INFESTED! THERE WERE SMALL COCKROACHES ON MY BED AND ON THE NIGHTSTAND!!!! PARKING WAS FAR. CHECK OUT TOOK AWHILE.

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Troy

What was once my favorite Hotel in Manila has turned into Hotel that has gone down hill. My favorite part of this hotel was being able to eat at the restaurant on the belcony and watch the beatiful sunset over the ocean, I couldnt do that this trip because the restaurants now close really early, no more afternoon or night hours. This was a huge dissopoointment for me because thats the whole reason I booked this hotel. The rooms had cockroaches, they did move us rooms twice because 2 of the rooms ended up having a lot of cockroaches, the 3rd room was finally cockroach free. Not sure if im going to book here again in the near future as I might explore some other hotels in the area

Leisure Family

4/10

Poor

07 Dec 2025

Zachary

The hotel was hard to find and not well lit for an entrance. Then when I checked in the first room, I checked into had cockroaches and or water bugs in it. They were on the bed. They were on the wall. They were in the bathroom. It was gross. I checked three other rooms and found the same thing in three other rooms finally on the fifth room that room didn’t have any bugs so I stayed in that room. The staff were friendly and I guess for what I paid. I wasn’t real happy with the way the room was.

Leisure Self

2/10

Poor

05 Dec 2025

Dennis

one 1 elevator is working. hotel is far away from any con

4/10

Poor

30 Nov 2025

Katherine

The room smelled moldy, the wallpaper was peeling off the wall and had brown stains. The internet was constantly unstable and the tv could not connect to the internet. I had to watch tv on my phone. However the aquarium was pretty and the bathroom area was pretty and clean.

Leisure Self

8/10

Excellent

23 Nov 2025

Yosuke

The only regrettable thing was that a little trash was left behind.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Paz

Clean room

Leisure Family

10/10

Exceptional

10 Nov 2025

Roger

Disappointed in dining options. Restaurants close by 5pm. And the one restaurant we went to was out of chicken, beef, vegetables. But the soup was good

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Joyce

Good

Friends_and_family Family

4/10

Poor

21 Oct 2025

Nicholas

Not recommended for relaxation, too much is going.

6/10

Pleasant

13 Oct 2025

Gem

Outdated, bugs all over and just overall not very well kept. Staff was very accommodating which made up for the rest. But it’s clear they are overworked and understaffed

Leisure Family

4/10

Poor

09 Oct 2025

Kevan

Water Coolers were all broken on 2nd floor asked 3 times to fix
Would never stay here again the worst place I have stayed in the
Philippines notiing done

Leisure Family

6/10

Pleasant

08 Oct 2025

Douglas

Staff was great but dinnng areas closed at 4 pm. Others closed at 6 pm. Nothing to do after 6 pm.

Leisure Partner

6/10

Pleasant

04 Oct 2025

Adrian

The fish tank wall in the room was definitely worth coming for. The staff were hard to understand at check in as she spoke very quickly.

Despite 3 remotes in the room we could not shut the blinds down for the fish tank. A cockroach ran underneath the French toast during breakfast, which was not worth what they charged. It’s the safest looking neighbourhood at night with limited street lights and homeless people outside the hotel entrance gate.

Leisure Partner

8/10

Excellent

01 Oct 2025

Yuya

Good location, good staff and nice rooms

Leisure Partner

6/10

Pleasant

18 Sep 2025

Sandra

The was no visitor information, and the front desk could not provide any info. Told me to go online. The location was clean and safe. There was no information in the room as to service nor how to operate tv. This repetitive music kept going on and on in the hallway.

8/10

Excellent

09 Sep 2025

Rosalina

Was good

Self

8/10

Excellent

05 Sep 2025

Ruth

When we arrived around 9:15 pm, there was no one anywhere around. Our taxi driver was worried to leave us there, and when we used the provided phone at the desk to call the concierge, they told us to walk up to the third-floor reception. Our room was clean, and the view over the bay was magnificent. We appreciated the drinking water in the hallways. We were grateful that we could still order room service on the night that we arrived. But breakfast was expensive and just mediocre. Overall, it was.... fine. During the day, there were lots of people around to visit the water park, but it was dark and a little creepy at night.

Leisure Family

10/10

Exceptional

15 Aug 2025

Wendy

The hotel needs an upgrade. The kids enjoyed the outdoor water park. Staff are helpful.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Bonnie

Favorite hotel room ever

I think that this was my favorite hotel room ever! One entire wall over the bed was an aquarium with beautiful tropical fish swimming around, hanging out, generally doing what fish do. It was so much fun! The other wall was mirrored, so it seemed even bigger than what I’d guess is a 12 foot long and 8 foot high aquarium. The bed was comfy and had padding around the bed making it comfortable to sit and take off shoes etc. The rest of the room was well appointed and large. There was an indirect light that went on with movement, so you don’t have to find a light if you get up in the middle of the night. My only nits were not having an electrical plug closer to the bed and an aging, but serviceable shower. The amenities were generous and the view of the harbor from the hotel restaurant is lovely, especially at sunset. I’ll come back in a nanosecond.

Self

8/10

Excellent

09 Aug 2025

Terry

I real love the Hotel and staff. But my dislike was no face towels in the rooms and no beef on the breakfast menu

Leisure Family

6/10

Pleasant

08 Aug 2025

Grace

In all honesty, the hotel and the services were all ok. Let me start off with the pictures that the hotel shows. The hotel shows the room all nice, clean and almost a feeling of full of energy. Upon arriving at the room, the beds in the pictures of the hotel show animals shaped like animals, and the picture also showed the beds having some kind of purple thing, i cant remmber what it was called but

2/10

Poor

07 Aug 2025

ELOISA

Please do not book. Roach infested property, noisy since it is inside a theme park. Neighboring space not walkable.

Family

8/10

Excellent

31 Jul 2025

Analyn

Limited food options especially for children meal

8/10

Excellent

24 Jul 2025

Verified traveler

Good

Service was very good

Self

6/10

Pleasant

20 Jul 2025

Verified traveler

Beds

I booked a room with 1 king and 3 sofabeds but was given a smaller room with only 2 sofabeds and 1 kung bed. They have to put an extra bed that makes it too crowded

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

James

This was a great hotel but let down by the crowds.

Room was top-notch. Property was in tip-top shape. Location was great.

Room service leaves much to be desired with at times as I've had to make 4 phone calls and wait 30mins for extra bath towels.

Regarding check in and check out, the staff although were pleasant and professional seemed overwhelmed I believe due to the sheer number of people needing to be processed.

Our neighbouring room decided to have a karaoke session until the wee hours of the morning and so my wife and kids struggled to stay asleep. Staff did attend to this crisis promptly.

Again, the crowds getting around the property I felt was rude, rushing in and out of lifts and just couldn't care less about other patrons around them.

My kids wanted to stay another night but we've had enough of the people.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Merinessa

my daughter enjoyed the aquarium on the room. rooms are clean. overall a very good experience.

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Jovelyn

Dirty floor under the bed, slow check in, no complimentary H20 in the room

Friends_and_family Family

6/10

Pleasant

18 Jun 2025

Maxwell

Room is fine but room service lacks. Could be more flexible for people on different schedules.

10/10

Exceptional

15 Jun 2025

Verified traveler

Beautiful hotel room with aquarium. Nice staff and clean room. Our shower drain clogged the second day. Check in line was a very long wait, possibly due to people still checking out late. Even with a few downsides, we would still stay here again.

Friends_and_family Family

8/10

Excellent

31 May 2025

dionabel

Location is good. Having to deposit monies when fully prepaid is insulting

6/10

Pleasant

26 May 2025

Benjamin

I had high expectations for this hotel and was somewhat disappointed.

It took about 20 minutes to check in because the line was long and there are only 2 desk clerks.

The room I had has an amazing view of the bay and bed is comfy.

What I didn't like is the bathroom. Not the best privacy because the doors are frosted glass that you can still see into. For a newer hotel I wasn't expecting the shower and toilet to share the same floor. The pictures the Hotel took did a good job of hiding that fact. And there isn't much temperature adjustment for the shower - basically a cold shower.

In terms of restaurants, they seem to be only open when the Ocean Park is open. We went to the ground floor on a Wednesday before 7pm and EVERYTHING was closed. There isn't really anything in walking distance for food. I, along with other guests, had to get food delivered from Grab.

There is a refrigerator in the room but ours was broken. Maintenance just unplugged and plugged it back it. After that it turned on but didn't get cold at all.

This wasn't the worst stay, but I don't think I would book again.

Leisure Partner

10/10

Exceptional

25 May 2025

James

Brilliant stay at Hotel H2O, the in room aquarium was a highlight here. Not much breakfast choice for westerners but that should be expected. Hotel was clean and staff were helpful.

Leisure Partner

8/10

Excellent

09 May 2025

J

I like the location of the place and its access to nearby attractions. However, the layout is poorly designed. Older guests with limited mobility may need a wheelchair, as there is a lot of walking required to reach the units. Additionally, if there is an event at the grandstand, the hotel does not provide a service vehicle to transport guests to the nearest taxi pickup point.

Leisure Family

10/10

Exceptional

08 May 2025

Agnes

Highly recommend to stay near embassy

Very good hotel and beautiful room and friendly staff. Only thing to consider to give at least 45min for checking out. It will take time.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Mary Grace

My daughter got issue with some bad smell, the staff did good job in checking where the smell came from and her concerns were addressed.Grandkids love the aquaroom and when have chance will go back there.

10/10

Exceptional

01 May 2025

Joel

The principal concern I have regarding this hotel is that, as a senior citizen with difficulty walking stairs, the accessibility features are inadequate. While the hotel boasts a pleasant pool, the water temperature is somewhat cold. The pool is accessed via concrete stairs, which lack the necessary metal railings for support. This poses a significant risk for individuals with balance issues, as the potential for falling is considerable. It is imperative that the hotel management considers the installation of railings to enhance safety for all guests utilizing the pool. The best thing about the Hotel is the restaurant. They have a great breakfast buffet.

Leisure

10/10

Exceptional

19 Apr 2025

Tim

Great place we loved the fish tank

Leisure Partner

10/10

Exceptional

15 Apr 2025

Jezziel

The room was clean and beautiful!

Leisure Family

8/10

Excellent

14 Apr 2025

Erlinda

I would stay there again. Very quiet at night.

6/10

Pleasant

05 Apr 2025

Justice

Not enough accommodation especially at night, to a disable person, at the breakfast meal, very unorganized set up luck of personnel. limited attendance at night, i must say the sale out is the location, and the event

Friends_and_family Family

6/10

Pleasant

14 Mar 2025

eduardo

Food services is extremely bad at the lounge. Food is amazing but the time it takes to get you food is outrageous and the staff does not give a timeframe

4/10

Poor

13 Mar 2025

Marie

I won’t recommend it. It feels creepy especially at night time. The hotel lobby was located at the 3rd floor.

2/10

Poor

12 Mar 2025

Mark

Dark no attendant upon arrival.

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2025

Raquel

Very good

8/10

Excellent

07 Mar 2025

Daryl

No concierge available at night. So no wheelchairs are available where you get dropped off at the hotel at night. You have to walk a good distance from drop off to front desk.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Cindy

Me my husband and babybstayed at the Aqua Room for 2 nights. The fish tank wall is a memorable experiences. We also partook in the ocean park fun. So handy that theyre on the same site

Business_and_leisure Family

8/10

Excellent

17 Feb 2025

Daniel

Good value for money
Bigger pool wasn’t available but not too much of an issue
Location isn’t ideal but not horrendous

Friends_and_family Family

6/10

Pleasant

14 Feb 2025

maria teresa

Dirty bedding

We asked to have our room cleaned but when we came back the floor was not vacuumed or swept
The beddings were not replaced just made up we know cuz the sheets already had stains when we checked in

Partner

6/10

Pleasant

13 Feb 2025

RODERICK

Its not well maintained. Its not senior/disabled friendly. Staff are not helpful. Not recommended at all

Leisure Family

10/10

Exceptional

05 Feb 2025

Czharaine

This is really recommended for those who wants to have a family time with their kids. We will never forget our stay in hotel h2o

Family_with_children

10/10

Exceptional

25 Jan 2025

Bernadette

Great!

Partner

6/10

Pleasant

24 Jan 2025

andreacita

While the front receptionists were helpful, the buffet staff were unfriendly. The breakfast buffet was subpar, with dirty plates left on tables for extended periods.
Additionally, there was a lack of urgency in refilling food trays, even when the buffet line was long. When asked when the food trays will be refilled, one of the staff said “it’s being cooked” meaning the restaurant was not prepared. You cannot prevent the long line but you can at least prepare the food in anticipation for the amount of people that will come and eat.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Scotch

What can I say, it was our 5th time staying at the hotel. Each time was worth it!

Friends_and_family Family

2/10

Poor

21 Jan 2025

Jane

Book anywhere else

Checking in was very difficult. You are dumped in a car park with no clear directions to the check in area on level 3. The room we booked was not available as they had an aircon issue so they put 5 of us in a room with 1 bed! After complaining we were moved to a family room, without a bay view like we booked. We had to share towels as they didn’t give us enough.

The breakfast is literally the worst buffet we have ever seen. Pretty much no western options at all. Not even cereal or a cup of tea!

In summary, it’s overpriced and pretty awful. Avoid!

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Shaun

Great Fun!!!

Great hotel. Clean. Comfortable. But remember there is an Ocean Park attached to it. Keep it to a few days and remember it is busy.

Friends_and_family Family

6/10

Pleasant

17 Jan 2025

mike

Booked room for five but towels and incidentals only provided for 2. Upon arrival we were given a room below what we booked and were forced to take a lesser room since they said they were fully booked.

Leisure Family

10/10

Exceptional

16 Jan 2025

Michelle

Very Spacious Clean plus free breakfast is a plus.

Friends_and_family Family

8/10

Excellent

13 Jan 2025

Richard

The room was very nice we had a full aquarium for the entire wall by the bed. Very cool. The downside was there was no pool that was really usable. If you are not focused on the pool it’a a very good hotel. Amazing for kids theres so many activities for them. Maybe better as a family hotel with children.

Partner

2/10

Poor

08 Jan 2025

Michael

Construction going on during the day, called to have it stop as we were trying to sleep. Had to call again and nothing. I had to see the manager and cause a scene for them to get it to stop. Asked for a van to transport to airport, they never confirmed multiple times then tried to get my to rent two cars at a higher price to transport. Waterpark is filthy and falling apart. Breakfast was disgusting at best. Will never stay here again.

Family

6/10

Pleasant

07 Jan 2025

Joji

Staff are very professional and that's we like the most.

Please updgrade the internet system. No changes since 2014 when I first booked with h2o hotel until the recent booking we had in December 31, 2024.

Food choices are limited.

Elevator needs maintenance.

Leisure Family

10/10

Exceptional

29 Dec 2024

Jenelle

Such a nice hotel! Perfect for family with kids

Business Family

10/10

Exceptional

23 Dec 2024

NANCY

It’s my second time to stay at the hotel. I enjoy my stay and definitely coming back again.

Business_and_leisure Partner

8/10

Excellent

21 Dec 2024

Rocky

Aquarium was unique. Rooms were ok with only minor issues. Beds were comfortable. Very crowded with attractions. Restaurants close early.

Leisure Partner

10/10

Exceptional

19 Dec 2024

Albrectht Wenzell Von

Immaculate, staff is knowledgeable and courteous, location and parking.

Business Family

2/10

Poor

15 Dec 2024

rodolfo

There were cockroaches in the room. And dust was all around. Carpet stinks.

8/10

Excellent

09 Dec 2024

Miranda

Was very nice and the water park and ocean facility was nice. Not a lot of places to eat after 7pm

Leisure Family

4/10

Poor

07 Dec 2024

Richard

Our bed was warn out. Food was awful. Got travelers dairea after the second day. Was scammed by the horse and carriage driver, charged us 3 times the quote.

Watch out for being over charged at the airport by the taxi’s. The government is aware of this and condones it. Should only cost 200 tp 300 pessos between terminals. Not 1200.
Manila to me is simply one big dumpster.
We decided to go to bagio . It is much cleaner..
good luck here your going to need it.

Leisure Self

8/10

Excellent

05 Dec 2024

JOHN

.

Leisure Partner

8/10

Excellent

30 Nov 2024

Cailee Alexandra-Duenas

One of the affordable but better places to stay. Food options very limited since the theme park closes at 6 & so do the restaurants. Also can get very noisy being attached to the park and crowded trying to get in.

Pool needs major renovation and doesn’t really have a place to relax or lounge chairs. Odd setup.

Some rooms are a little run down whereas others are more updated. Big downside was the bayside view window rooms. Our windows were dirty and scratched & it was like that at most of the view points in the hotel, making it really unpleasant and not able to see out.

Staff was very nice and helpful.

Leisure Family

10/10

Exceptional

24 Nov 2024

Flora Mae

great stay

Business Self

8/10

Excellent

20 Nov 2024

Jadelyn

The fish

Business_and_leisure Self

10/10

Exceptional

19 Nov 2024

Flora Mae

great stay

Business_and_leisure Self

6/10

Pleasant

17 Nov 2024

Bernardo

Good for kids! The place is simply to cater children. After 6 pm the place close for any entertainment. Not good for business or for single leisure trip.

Business_and_leisure Family

2/10

Poor

09 Nov 2024

Mitchell

Booked as hotels.com showed a great waterview with lounge chairs and a bar/food service outside on the deck, was non existent. Horrible.

Business