Name: Regency Grand Suites
Address: 1622, Birch Tower Condominium , J Bocobo St., 1622, Manila, 1004, PH

6/10

Pleasant

29 Jun 2026

Maricar

Close to PGH and shops

Family

10/10

Exceptional

13 May 2026

gordon

Close to the mall .clean quite great service and value.

Self

6/10

Pleasant

17 Apr 2026

Cory

Pros: affordable price, always hot water for the shower, staff friendly and always available for any needs and very convenient for things within walking distance like mall and multiple 24 hr convenient stores in any direction and pharmacies.

Cons: There were a couple of cockroaches upon entering my room, but cleaning staff was quick to spray and I didn’t see any the rest of my stay. Most of my two week stay was loud people between guests and staff, but luckily I was already awake every time this was going on.

Overall okay for the price I guess.

Self

10/10

Exceptional

11 Apr 2026

Timothey

Its right across the street from Robinsons mall

10/10

Exceptional

24 Mar 2026

Paul

did not use the shuttle or the pool

Self

6/10

Pleasant

03 Mar 2026

James

No good bars nearby unless you like very loud music.

Self

8/10

Excellent

28 Dec 2025

Arnella

Our stay at Regency Grand Suites was better than good but not excellent. The room was very nice and roomy with lots of space to move around and the twin beds were very comfortable. The little kitchen was good but there was no provision to wash the dishes provided, no dishcloth or detergent. The split air-conditioner was great and kept the room nice and cool but unfortunately dripped its water onto the balcony which made it unusable. Internet was great, fast download and good for streaming. Very close to Robinsons mall which was great but the people all over the sidewalk made it hard to navigate to the mall. A good stay, nice and quiet and relaxing.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Parker

Shops nearby

Leisure Self

8/10

Excellent

02 Aug 2025

Clint Dave

We had a really nice stay at this hotel. The place was clean and comfortable, and the staff were friendly. What we really liked most was the location — it’s super convenient! It’s just a short walk to the mall, the US Embassy, and even the church we wanted to visit. Everything we needed was within walking distance, which made our trip so much easier. Would definitely stay here again!

Business Family

10/10

Exceptional

19 Jul 2025

jae rio

nice ambiance and all access malls and transportation

Self

6/10

Pleasant

15 Jul 2025

James

Good location

Leisure Self

6/10

Pleasant

18 Mar 2025

N

The hotel shares with 3 other hotels. So convenient as it's walking distance from the mall.

There were cockroaches everywhere. The staff were lovely and tried their best by spraying the room but it was infested with roaches and you can see them walking everywhere. They're living in the nooks within the rooms.

The pool was so nice since it's not directly under the sun.

Be warned that there's a bar beside the hotel and they're loud during the weekend... ALL night long! Not the hotels fault but something to be aware of.

Front of house can do with a little bit more smile but otherwise, very lovely ☺️.

Business_and_leisure Partner

10/10

Exceptional

16 Mar 2025

Paul

All was good except the riches.

10/10

Exceptional

15 Mar 2025

Manuelito

Close to everything the room was spacious and clean

Leisure Partner

8/10

Excellent

07 Feb 2025

Belen

Property is accross from the mall and lots of restaurants to choose from.

Leisure Family

8/10

Excellent

07 Feb 2025

Belen

When I booked my room, I booked a club suite and when I checked in I was hoping for a little bigger room not just a Queen bed. The mattress cover keeps slipping off and they could use a fitted sheet. The staff are all excellent though from the registration all the way to housekeeper and security gate officer. I would definitely stay at this hotel again just need minor details on the property.

Leisure Family

10/10

Exceptional

06 Feb 2025

ALFREDO

Very good

10/10

Exceptional

02 Feb 2025

Ed Van-West

I been staying here I think 4 or 5 times already each time I go on vacation to Manila. It's right across Robinson Mall and lots of dining options inside. Also nice to cool off and walk around. At night the front entrance looks so lively with people and is very safe. Nearby is the dolomite beach and also easy access to LRT PEDRO GIL and just a short walk to Rizal Park. They a nice swimming pool on the 9th floor. The gym area is pretty old some equipment broken but it good for a quick workout.

Leisure Self

6/10

Pleasant

29 Nov 2024

JAREON

The staff were all very kind, and the room itself was decent. My issue was the cockroach infestation. I personally bought roach-bait traps to reduce their presence.

Leisure Self

10/10

Exceptional

20 Oct 2024

Amin

Room had no working telephone

Business_and_leisure Self

8/10

Excellent

09 Oct 2024

william

It’s ok place looking for budget friendly place. Areas around isn’t best for family or children. Has Robinson mall

Business

10/10

Exceptional

03 Sep 2024

Howard

Nothing

Leisure Self

4/10

Poor

29 May 2022

Tony

Nothing good to say about this hotel..

Business_and_leisure Partner

4/10

Poor

08 Apr 2022

RICHARD

I've stayed at the Regency 10 times in 6 years. I have them on messenger. They have a auto reply but they never responded to my messages, I went to they're website again no response. The front desk staff was short and unempathetic didn't seem to care about my business so they've lost it. Normally when I arrive they would have us wait in the cafe with a complimentary glass of tea while they prepare the paperwork as I'm a returning guest and when I get to the room there will be a dessert plate that says welcome back however this time we got nothing. They said I could not avail my VIP discount because I booked through Expedia. The room we had was a view of vaccant lots and construction. You are allowed to smoke on the lanai, so when we got to our room I went out for a smoke the tenant above us dumped they've dirty laundry water over the rail on my head. I was on the 24th floor. That wasn't the hotels fault but the response was disappointing they sent housekeeping to mop up the water which was good but they didn't have security tell them to stop so while she was cleaning they again dumped laundry water almost hitting the housekeeper. It's illegal to throw things off the porch of a high rise according to the staff on previous visits and it should be reported, so no one will be injured in the streets below. The room was clean but really dated. I love the location right across the street from Robinsons at the left they have a horseshoe bar complex with a live band.

Leisure

2/10

Poor

12 Mar 2022

George Tohannie

I didnt like anything about this property.

Leisure Self

8/10

Excellent

03 Aug 2021

Verified traveler

OK for the price.

The good: Internet and cable were OK. Hot water and good water pressure. Bed was comfortable.

The bad: Some windows cannot be latched shut and blow open during high winds. Toilet tank takes forever to fill up. Water stains in bathroom floor tile. Room needs a makeover. Not that clean.

Self

2/10

Poor

28 May 2021

dennis

Scam

Self

8/10

Excellent

03 May 2021

Verified traveler

Price was great service was good. Ordered room service first night it was horrible worst we ever had. My Philipina wife would not eat it. Other than that service was great.

Business_and_leisure Family

2/10

Poor

18 Mar 2021

Ma Welsie

Bad moment in my life.

I would like to let you know the security guard didn't let me in that night even I showed my reservation. He told me to find another hotel and come back on the next day. They said they didn't accept booking at all. I want my money back after what I been through. Guess what the security guard told me too that is already late at night so just find another hotel.

Friends_and_family Family

10/10

Exceptional

14 Mar 2021

Verified traveler

Great staff. Very accomodating and attentive. Nice room.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2020

Verified traveler

Very nice place to stay, walking distance to the shopping center, the staff was very friendly, I would highly recommend this place.

Leisure

10/10

Exceptional

07 Jan 2020

Verified traveler

Very friendly staff! Welcomed us back with a free cake!

Friends_and_family Partner

8/10

Excellent

04 Jan 2020

Verified traveler

being a smoker, I liked the idea of a patio/terrace in my room where I can smoke.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Verified traveler

They took care of us while stranded by a typhoon! Thank you for making room for my wife and I!

Friends_and_family Family

10/10

Exceptional

21 Dec 2019

Verified traveler

Secure. Had everything I needed. Not good for a comfortable breakfast but there are plenty of nearby options.

Friends_and_family Family

10/10

Exceptional

19 Dec 2019

Andrew

Great location, great amenities.

Location is excellent.
Wifi very good.
Room had good amenities with fridge, kettle and microwave and some utensils.
The room is quite small, but is OK for 1 person.
Might be a squeeze with 2.
Dining table/ desk would be better described as a shelf.

Self

8/10

Excellent

31 Aug 2019

Yap

Property is close to Robinson's Malate where everything u need is present.
Ease of access to various parts of Manila.
Reletively close to the airport.

Business Self

10/10

Exceptional

07 Aug 2019

Verified traveler

Plus- Great Location, Pompt friendly staff, Microwave, Microwave, Min Fridge, plates and Water heater pot in room
Minus No parking available

Friends_and_family Family

10/10

Exceptional

12 Jul 2019

Verified traveler

Roi of housekeeping was very courtesy, professional and services was second to none. He takes his job very seriously and would always have time to do what I asked of him. I was also very please with the front desk personnel. How knowledgeable they were of there job and well trained.

Business Family

10/10

Exceptional

06 Jun 2019

Verified traveler

close to all est

Friends_and_family Partner

8/10

Excellent

01 Apr 2019

Verified traveler

crowded and slow elevators, crowded lobby and check-in area

Friends_and_family Family

10/10

Exceptional

28 Mar 2019

BENNIE

Wonderful staff

Excellent staff - Queen, Glester, Khevin and Rabean of the Front Desk were welcoming and efficient. They all make hotel guests feel welcome.

Friends

10/10

Exceptional

20 Mar 2019

Verified traveler

Very convenient location. You can walk any interesed place

Business Self

10/10

Exceptional

09 Mar 2019

Verified traveler

thanks for accurate booking as i find it as i reach

Leisure Self

8/10

Excellent

07 Mar 2019

Verified traveler

Everyything was great. Room nice and service excellant. Only problem shower dont have hot water but sink does. Wierd

Leisure Friends

8/10

Excellent

02 Jan 2019

Verified traveler

Bathroom cleanliness was poor,was not rectified when brought to thier attention on check out was told we will do better next time.

10/10

Exceptional

09 Nov 2018

SHYLAJA

The room is little congested.

Nice Location. Service is good.
48 floors and so, going up and down in lift consumes more time.We had a wonderful stay. Some staff have to improve English skill to interact with foreigners.

Partner

10/10

Exceptional

26 Oct 2018

Verified traveler

It was good i have seen positive improvements will stay here again

6/10

Pleasant

02 Oct 2018

Harley

OK Condominium near Robinson MNL shopping Complex

The check-in was fine, no issues. My booking was a deluxe room a bit small, but due to renovation noise a floor up, transferred to an upper level in a premier larger room which was comfortable with the harbour view. There is a swimming pool only 2 person laps at a time and a gymnasium. The place is well secured by 24 hrs security guards. The wifi worked fine from the room. The check-out was probably the fastest ever experienced, just gave the room and security cards and out.

The downside is minor issues with the previous customer kept safety box locked, couple of kitchen tiles needs attention and door room key did not work at times and the Aircon required gassing.

10/10

Exceptional

20 Sep 2018

David

Visited girlfriend

Very welcoming nice people it was very busy in the streets. Food was great to.

8/10

Excellent

03 Sep 2018

sam

Good hotel next to Robinson mall

Good staff nice view closer to the Robinson mall.room good

10/10

Exceptional

08 Aug 2018

Ami

The view made this hotel great. The staff was friendly.

6/10

Pleasant

05 Aug 2018

Dave

Good links to all parts of Manila- LRT station is walking distance take Pedro Gil station. Close to a mall.

10/10

Exceptional

03 Aug 2018

Donald

Great location

I love this place and it's location. Only downside is tight bathrooms. Staff is always helpful

Family

6/10

Pleasant

25 Jul 2018

Menardo

Unclean was not able to sleep

Location is great. Easy access to everything. But the bed itself is discusting. Towels are not clean smelling. There are some debris of molds washing off from shower floor. Beddings and pillow are soiled.

10/10

Exceptional

10 Jul 2018

Verified traveler

Keep up the great service.

8/10

Excellent

05 Jul 2018

Verified traveler

Decent hotel, good sized room, great views!

8/10

Excellent

27 Jun 2018

Howard

1 week stay

Did not have a good start here but as the days went by, service and quality has been fine. I would stay here again.

6/10

Pleasant

14 Jun 2018

Stanley

Wont stay there again

Was just ok--- bathroom way too small and hard to adjust temperature of shower --- cant move without bumping into sonething ------very cold and coukdnt adjust temp of air con ------- have to be very patient with elevator because it serves at least 3 hotels within the building i think ---- was there 5 days and last couple of days they had a subway like turnstyle you needed to have a separate card to enter elevator area ---- so if you forgot your card in the room you would have to go get it or you coukdnt leave the hotel--- ir was quite bizarre --- nice people working there but woukdnt go there again because of too many negatives

10/10

Exceptional

10 Jun 2018

Thomas

was good location bed was not that great need to fix it sages to the middle staff was great over all was good for the price.

Partner

10/10

Exceptional

04 Jun 2018

GaryMichael

Down Town Malate

Cool place to stay, staff is very friendly and close to every thing..

10/10

Exceptional

10 May 2018

Chubby

I recommend this hotel to all of my friends

10/10

Exceptional

01 May 2018

philip

Excellent hotel

Every time I stay in this hotel when I am on business trip. The service is excellent and they have good service staff.

8/10

Excellent

13 Apr 2018

Mary

Mary

Staff are friendly and accommodating. We have a wonderful stay

Partner

8/10

Excellent

12 Apr 2018

Mary

We have a wonderful stay

Partner

6/10

Pleasant

25 Mar 2018

stevie

The hotel is very standard. The staff is very good only the Room is very standard and the service is just very good only. The tiles on the floor in that Room are broken not one but three and you are walking on that floor. the safety box is not working to .but the overall rating is just three number 3 only

10/10

Exceptional

22 Mar 2018

sue

Delightful hotel close to water and supermarket. W

Wonderful staff always happy and helpful. A help would have been knifes and microwave bowl. Otherwise delightful stay. Highly recommended.

6/10

Pleasant

01 Mar 2018

Michael

Short stay

Ok stay for the price, good location

Partner

6/10

Pleasant

17 Jan 2018

Verified traveler

Good stay overall

Check in was very efficient and room was ready upon checking. Staff were very accommodating. However, during the week's stay, there were only 2 days where I had a complete set of towels. There was a bath towel missing one day, a hand towel missing the next, a face towel the next, and one day, I had no towels at all.i had to,keep asking for towels.

Family

10/10

Exceptional

16 Jan 2018

Daniel

Manila studio apartment

Excellent value for money.

8/10

Excellent

11 Jan 2018

Madjid

A good and comfortable stay, nice staff ....

And NO complaints. Unrelated to the hotel itself is the deplorable still unresolved elevator problem; imagine four very fast elevators which are NOT synchronized and this triggers elevator wait which can easily exceed 5 minutes! Even longer at times. Location is good for the Ermita/Malate area and so is the view. All in all, far better than a \"standard hotel\" with the same star rating.

6/10

Pleasant

02 Jan 2018

Dev

The only nice thing is the location

Location was great & views from room 07 on the 32nd floor was great!
1. The smel of cockroaches/sewer below the kitchen sink was terrible
2. The aircon was a small window type which was old, not very effective & made noise to the detriment of my sleep
3. No sump plug in the kitchen sink
4. Ensure you take pics of everything in the room when you move in as proof as they tried to charge me 1000pesos for damage to the freezer door & a crack on the luggage rack. These were already existing and the crack on the luggage rack was old as I proved it to them when I inspected it.....insist on inspecting everything with them when housekeeping is sent to inspect!!
5. The elevator is small and unreliable as there is always a longer than normal wait going up or down and always cramped with people due to not all 4 of the elevators in operation at any one time!
6. The door to the balcony would not shut properly and 1 window had no latch on it
7. The balcony is so small and has enough room for standing only
8. The shower area is small and the hot water needed adjusting regularly as the temperature was inconsistent.
9. The toilet seat needed adjusting as it was not secured properly.
10. The floor is visibly not very clean and could do with a good steam clean.
11. There were ants in the room especially in the kitchen area
12. Polite & friendly staff
In conclusion, this was not what I had expected in comparison to the website pics.
Sadly, I will not be staying here again

6/10

Pleasant

19 Dec 2017

Madjid

Has seen better days but still good. Location++

Birch tower is in a superb location for the Malate/Ermita area but it has had that \"elevator problem\" which is yet to be resolved. The suites hotel in question offered me a clean, well appointment \"small functional studio\". What you'll get more than a \"standard hotel\" is a microwave, gym&pool and a rather high floor view which will range from good to superb. Staff are for the most helpful and pleasing. I will not hesitate to book this suites hotel again if I feel it is offering good value (as is the case presently).

10/10

Exceptional

06 Dec 2017

Wee

Thumbs up for Regency Suites

Clean sheets n towels. Close to Robinsons. View was splendid

Many eating places n night spots around too

Family

8/10

Excellent

24 Nov 2017

Verified traveler

Happy with My Choice

Always happy with my stay here. Nice rooms with everything I want (good a/c, wafer pressure, catv, wifi...) and the staff are always helpful.

The elevator situation can be a bit frustrating (only 4 for a very large building) but that's not really their fault.

Partner

6/10

Pleasant

21 Oct 2017

Manuel

Came for in for an early check in , room not available but came back on check time room not available yet, room checked in smells cigarette and room not cleaned well! Elevator always crowded and small.

10/10

Exceptional

18 Sep 2017

greenchili

Awesome Views

As an American who is IN America at my last booking in July, I was able to book a room with RGS through Expedia using my Credit Card. My Filipina who is my Fiancee only had to pay the refundable security deposit. She did NOT have a credit card. This is important if the person paying is unable to go.

This hotel is near the Manila U.S. Embassy and my Fiancee has walked to and from the U.S. Embassy. The awesome views of the Bay is worth a Star by itself. The double beds are actually standard size beds which is convenient if one has a child or teen. It is very convenient to have the kitchenette which allows one to have breakfast or lunch without leaving the room. We have stayed at this hotel over a half a dozen times due to its convenient location for our needs.I would rate this hotel a Four Star, but I added a Star strictly for the awesome view of the Bay. In addition, being located about a short block from Robinson Mall should be worth at least a half of a Star. Based on the view and the mall, I think Five Stars is reasonable.

8/10

Excellent

07 Sep 2017

Mohd Affendi

Good stay

Grab stall is located right in front of Robinsons. There is also a direct airport express bus from airport to Robinsons. Halal food abound. Lift was tolerable.

Family

10/10

Exceptional

07 Aug 2017

Andi

room as expected

super friendly concierge. support staff cheerful and very accomodating. elevator needs A/C. feels like brick oven. beware of paying large bills to mini-stop convenience store around the corner. they change our P1000 with fake 100's. we already left when we found out. too late which sucks😕.

overall we stayed only one night but would definitely come back on our next visit to Manila.

10/10

Exceptional

21 Jul 2017

Jo

Friendly staff , nice room, comfortable bed, upgraded my room. Just need more keycards. I would suggest to put a mirror inside the bedroom.
Overall, I am happy to stay here.

10/10

Exceptional

15 Jul 2017

Patrick

My Regency Grand Suites Experience

This was my first time staying at the Regency Grand Suites & it certainly won't be my last. The room was comfortable & I had a great view from the 32nd floor. The reception staff were always friendly & cordial with me in my dealings with them. A big shout out to Renz, one of the room cleaners on my floor, in fact all the staff at the Regency Grand Suites were great. From the cleaning staff to the security guys, everyone was helpful & courteous. Thank you all for helping make my stay in Manila a most enjoyable experience. See you all again in my next visit.

6/10

Pleasant

28 Jun 2017

Sonjya

Serviced apartment alike hotel

Near to Robinson mall, that area has many unfortunate people which suit my purpose of visiting Manila ( just to hand them some snacks and water ). Would definitely go back.

10/10

Exceptional

24 Jun 2017

Vergel

will use it again

Much better than expected for the price, I will definitely use it again.

Partner

10/10

Exceptional

14 Jun 2017

family trip

Nice and clean. Near to robinson hotel. Cheap rate

Like the ciew from 24 floor from our room. Excellent staff. Clean rooms and fast internet. Just a doorstep from robinson. The only thing you need to pay attention is your wallet and your valuable staff when you go out cause many street / homeless peopke outside the hote. They will asked mobey some times. Theres a security guard and hotel staff who are helpful to guide and protect you though. Thank you. Its a very nice hotel. Nearby to roxas blvd to see manila bayif you like to strolll around

8/10

Excellent

10 Jun 2017

Verified traveler

Clean rooms and located close to Robinson mall

The hotel is located within a residence condo with other hotels located in the building. The elevators during the day is heavily used by all the hotels and its housekeepers. My room was clean and comfortable and wifi was fast and connection was good. It is a 5 min walk away from the mall and there are a lot of bars around the neighborhood

Partner

6/10

Pleasant

13 May 2017

Brian F

Convenient but frustrating

There is a limit to what 4 elevators in a 50 story building can do. 1 of them was out about 15% of the time. But when divided among 4 hotels and a condo, a big crowd develops at the ground floor, and above the wait is 10 minutes at times. There never seems to be one at each end aloft and lobby. This is further compound ed with being used by staff for one and two floor trips especially JMM and Regency staff, which includes cleaning buggies the size of trucks, along with Robinson personnel and their grocery buggies. Overall a gigant cluster-f***. All else fine except that, and few restaurants outside Robinsons Mall. There were children beggars which to me represented more of a moral outrage in a Christian country, especially compared to Thailand, a Buddhist monarchy, where they are rare. That is not the hotel's fault, but a national one.

Family

2/10

Poor

16 Apr 2017

LMW

Terrible!

Well, first of all, the hotel is in a 49 floor building that has another hotel, as well as condos. There are only 4 small slow elevators, so you spend a lot of time waiting, and waiting. Two of the elevators did not go to the floor I was staying, and when I would press the call button in the lobby, I almost always received one of the two that did not go to my floor.

The room smelled horrible! It must be an older construction, when they did not use gas checks in the drains, and the room smelled like sewage. They had an automatic air freshener near the bathroom door to try and compensate, but it could not completely eradicate the smell. If I left the power in the room on and the bathroom exhaust going, it was OK, but if that was off for any period of time, the smell would build up again.

The included breakfast was a freaking joke! Only a few limited items, and no beverage, and on the third day they started restricting the items even more! This is not a nice hotel, and I will avoid it in the future.

8/10

Excellent

14 Apr 2017

jesse

Just left first time in manila

The hotel was nice , staff were great cant say anything bad about my visit will go back any time I visit the Philippines.

8/10

Excellent

14 Apr 2017

Edwin

Great view from the 32nd floor

ok, very ,comfortable!

Partner

2/10

Poor

02 Apr 2017

LMW

old crappy building

Well, this hotel is one of the worst I have ever stayed in! The building is older, and built poorly. 49 floors, and only 4 small elevators. There are two hotels here, and a bunch of cheap condos, so the waits for the elevators can be extreme!!! It takes longer to get from the room to the lobby than it takes to get across Manila. In addition, the plumbing is substandard, no gas checks, so there is a pervasive sewer gas odor throughout the room. The breakfast which was included, was at first limited to a half dozen items, and after a few days they limited it even further to two items, and these did not include a beverage. I would not recommend this hotel.

6/10

Pleasant

28 Mar 2017

Arlene

From Chicago

Old towel & some areas need dusting especially airconditioned, other than that are okay.Location is nearby malls, & good staff service.

Partner

10/10

Exceptional

22 Mar 2017

Michael

Very close to Robinson shopping mall & massage

This hotel is quite interesting. This one share with some apartment facility. So a lot of people come and go through this hotel lobby. Shopping mall Robinson is very close and nice massage places are also near.

8/10

Excellent

20 Mar 2017

Verified traveler

The studios are very small, OK for one but two would be a crowd. View from 32nd floor was fabulous and away from traffic noise.

6/10

Pleasant

16 Mar 2017

Verified traveler

Old and run down

Very run down and unmaintained. Needs full renovating or knock down and rebuild. Fancy taking a security deposit in cash when there isn't much left in the room that can be broken or damaged! Only good thing is within 5 min walking of Robinson shopping mall and a convenience store.

Partner

8/10

Excellent

02 Feb 2017

Glory

Good location and convenient

There wasn't much done to improve ,everything really needs some updating, i have stayed many times at this hotel since it was new because of the location and mot so far from the airport and shopping, the staff were nice and helpful but it seems that they haven't done much especially the bathroom falling apart and walls are dirty. I like the bed as they are comfortable and clean.

Family

10/10

Exceptional

24 Jan 2017

Verified traveler

central convenient location

bed comfortable. Staff accomodating. easy check in and check out.
room has kitchenette and fridge

Automatic room air freshener that periodically spritzes deodorizer every few minutes, little room eft after bed. :-(

6/10

Pleasant

21 Jan 2017

Verified traveler

Hotel in Manila's Party spot.

Experience was good the staff is really nice and helpful!

8/10

Excellent

16 Jan 2017

dave

Nice hotel close to the mall and public transporta

The staff was great and very helpful, I asked for help in the wee hours of the morning and they responded quickly.

6/10

Pleasant

11 Dec 2016

Verified traveler

Less than desirable neighborhood, but good hotel

Less than desirable neighborhood, but a good hotel close to Roberson Mall, the ocean and Intramurous.
On my booking confirmation it stated that a 24 hour airport shuttle was available; it was not. I called the hotel and the person at the hotel tried: \"there is no shuttle\", \"the shuttle is booked\" and \"Hello! Hello! Hello! (faking that the phone line was not working- that is until I said I would take a taxi and charge it to the hotel - then the phone line worked again; its a miracle!). In the end after a delayed flight, late in the evening, I just wanted to get to my hotel; so I took a taxi and paid for it myself.
In the room, it was good, except that the in-room safe was locked shut, and the internet was difficult to log-on that evening.
Overall the staff (other than the person claiming the phone did not work) are pleasant, and the location good (although a bit run-down), ultimately you get what you pay for (i.e., value for money).

8/10

Excellent

05 Dec 2016

Dandy A

Experiencing two times they move in the room due to AC not working properly and the wifi is poor signal. Otherwise the staff was great esp. Reception staff ( L.A).

Family