JMM Grand Suites

10/10

Exceptional

13 Dec 2025

Chris

Excellent stay at JMM Grand Suites.

The room was very clean, spacious, and well maintained, with everything needed for a comfortable stay. The staff was friendly, professional, and very helpful whenever needed.

The location is convenient, with Robinsons Mall nearby, making it easy to find food, shops, and daily necessities. Check-in and check-out were smooth and well organized.

Overall a very pleasant experience. I would definitely stay here again and can highly recommend this property.

Business Self

10/10

Exceptional

24 Nov 2025

Esperanza

Clean rooms.

10/10

Exceptional

02 Sep 2025

gordon

Excellent all round value very close to robinson

Leisure Self

6/10

Pleasant

26 Apr 2025

Gregorio

Time in manila

Room is fine, clean with kitchenette.reception personnel is accommodating . Reception desk on other hand need reorganization and improve the air conditioning . Facility is close to a great mall that does offer a lot from clothing to food

Self

10/10

Exceptional

26 Apr 2025

Martin

Well situated: near shopping, food carts, convenient stores, mall, museums, universities, government offices, hospitals, historical locations, US embassy, and more! Front desk support is top-notch. Cleaning crew is fabulous! Pool is nice. Small gym, but gets the job done. Give JMM a try!

Leisure Self

6/10

Pleasant

15 Mar 2025

David

The hotel was ok and the rooms not bad. But i was a bit turned off with the cockroaches in our room and the rat that ran across the lobby on our 3rd day there. Other than that the place was ok.

Leisure Partner

8/10

Excellent

14 Mar 2025

Derek

Was a good hotel to stay at. Good location next to mall and other shops

Partner

6/10

Pleasant

09 Jan 2025

Paul

This is my go to hotel in Manila. But this time no WiFi in room and sewer gas smell coming from bathroom drains. Other than having to use my data on the patio and the smell from the cr it was good. The staff as always attentive and the room clean

8/10

Excellent

24 Dec 2024

Frank

Nice location and friendly staff with a quick check in. Like to stay here because it’s a quick walk to Robinsons mall.

8/10

Excellent

24 Dec 2024

Frank

Nice clean room convenient to Robinson mall

10/10

Exceptional

29 Nov 2024

Martin

Location Location Location. Across from one of Manila's most popular mall: Robinsons Place. Tons of restaurants, bars, etc. Near metro.
Great security! ALL visitors need identification to enter. Fabulous views from rooms. Staff super responsive, respectful, and incredibly helpful.

Leisure Self

4/10

Poor

22 Nov 2024

Armando

Wifi comes and goes, tv not working , A/c not working right, Can't reach the Front Desk always Bz. shower takes time to come on strong. The only thing i like is the views.

Business_and_leisure Partner

6/10

Pleasant

21 Nov 2024

Marly

Convenient location for some of the things I needed to do.

Leisure Self

4/10

Poor

09 Nov 2024

Wilma

Friendly staff. 1 Keycard is issued to each room regardless of the number of occupants. Can't see that occupants needs to be going out together and be back at the same time when plans to be and places to go would be different from one another.
..this is the first time encountered and is very frustrating. given. The explanation presented is absurd.That this is the new management policy.

Business_and_leisure Family

6/10

Pleasant

23 Jul 2024

David

Some staff not helpful, room dirty, no pastries or coffee in the morning.

8/10

Excellent

03 Jul 2024

Kenneth

Staff was wonderful and very helpful. The view from the balcony was amazing at night. Wish the kitchenette was a little better sticked, but the refrigerator was in good working order. Overall a very nice place to stay

Leisure Partner

10/10

Exceptional

17 Jun 2024

Wilma

Staff are friendly helpful

Leisure

10/10

Exceptional

03 May 2024

James

The staff are top notch.

Business_and_leisure Partner

6/10

Pleasant

24 Jan 2024

Maria Rona

Dirty around the property…

10/10

Exceptional

14 Dec 2023

Jen

Great!

10/10

Exceptional

29 Oct 2023

Roland

We really enjoyed our stay at JMM Grand Suites...highly recommend this hotel...friendly service and everything was walking distance...the suite was awesome with plenty of room for the family...will definitely stay here again...

Leisure Family_with_children

10/10

Exceptional

15 Aug 2023

Gary

I love this place❤️❤️

6/10

Pleasant

05 Aug 2023

Michael

It was cheap that is about the only good thing about this property

10/10

Exceptional

03 Jun 2023

Gary

I love this place, There are so friendly and helpful to me..

Business Partner

4/10

Poor

27 May 2023

Gregory

There is only one person that works the front desk and they often walk away and leave it unattended. When I arrived at the hotel there was nobody there and I had to wait 15 minutes to check in at 5:00 in the afternoon. When I asked the guard for help, the only reply was they will be back soon. When I needed something from the desk, the same situation repeated itself.

When I checked out there was someone there for the first time and they told me to wait while they take care of everything. After 5 minutes of waiting, I asked what else do you need? She replied, oh, sorry we are done you can go. I wish she would have told me 5 minutes earlier, so I did not have to stand there 5 minutes waiting for nothing.

The water in the shower was cool at best, just enough difference so I could tell the difference between cold and hot, but not much more.

Long wait to get an elevator to go to my room or to go down to lobby.

I had booked the hotel for my return to Manila, but cancelled my reservation and will stay someplace else.

Leisure Self

8/10

Excellent

30 Apr 2023

Verified traveler

Room smelt like a fungus and elevators sounded very bad.

Self

2/10

Poor

24 Apr 2023

Michael

The rooms and building are infested with cockroaches There are rats literally running through the lobby and reception areas and these conditions seem to be accepted as normal by the staff and management. Although the cleaning staff appear to be genuinely friendly and pleasant. That is the one and only positive. Other than that if I have to rate JMM as a whole it would wth negative figures.

Business_and_leisure Partner

6/10

Pleasant

13 Mar 2023

MIAO

Overall the place was nice but old and the staff lacked communication.

Leisure Family

10/10

Exceptional

10 Mar 2023

Larry

This was an awesome find, 3 bedroom humongous apartment in Malate about 45 seconds walk from Robinson Mall. Check in and out was fast and easy. Hotel has an airport shuttle that’s reasonable in price. Apartment I had was in the 47th floor with an amazing view of Manila, windows allow you to see almost 180 degrees of the city. The pool was great for guests not crowded but not much Sun hitting it so can be cold which is nice on a hot Manila summer day. We had 11 people in our party and everyone was comfortable and happy with sleeping arrangements.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2023

Wilma

The staff are very respectful, pleasant and accommodating...

Leisure Family_with_children

6/10

Pleasant

08 Jan 2023

Richard

Location perfect

Perfect location in the middle of everything. People where great. The rooms where less than expected but ok. House keeping was way lower than average. They didnt mop once and only swept rooms

Friends_and_family Family

6/10

Pleasant

12 Dec 2022

Verified traveler

Rude Supervisor, Dissappointment in room, we booked apartment room but the property gave us deluxe, late check in at 6:00pm

Friends_and_family Family

2/10

Poor

08 Dec 2022

Anthony

This hotel is in a great location that's it, Room smells like garbage had bugs in bed roach Rm4312 don't do it didn't get bed changed 3 out of 9 nites.

Leisure Partner

10/10

Exceptional

27 Nov 2022

Mike

Spectacular view overlooking the bay from the 44th floor. Room was clean and the king size bed was very comfortable. The room itself was extremely quiet. Room service personnel were very pleasant and reliable. Only slight concern was the Internet constantly going out, which caused connection problems with the TV and Wi-Fi.

Leisure Self

10/10

Exceptional

13 Aug 2022

Rubilyn

an excellent place to stay and the area is accessible to all other especially in the US embassy.

Business Family

2/10

Poor

29 May 2022

edward

What I like is very convenient to everything . What I don’t like is poor services. No wifi at all, air conditioning is very bad, when you ask for service to clean the room, after they clean ‘ still have a lot of smell in the bathroom.’. I don’t know where it came from, i think they should have disinfect better the room every time they cleaned.

Leisure

2/10

Poor

10 May 2022

Gustavo

Roaches all over, toilet seat falls off, internet slow. Room has no tv, tv in living room is 18 inches. The stove top is dirty and rusty.

Leisure Self

6/10

Pleasant

25 Apr 2022

Carl

Very dated room needs refurbishment

Even though on 22nd floor very noisy outside room next to rubbish area so bad smell near door air con poor and room very dated and bathroom old and poor condition very musty smell in room but I must add no issue with lifts as per previous reviews and in nice location for Robinsons mall not the greatest hotel but by far not the worst

Friends_and_family Family

8/10

Excellent

04 Apr 2022

Brendan

Wonderful staff. No housekeeping so for a six night stay only two small bars of soap. Had a beautiful view of Manila Bay from my 43rd floor balcony.

Leisure Self

10/10

Exceptional

30 Mar 2022

Kate Loise

They have excellent customer service. My family stayed there for 6 nights. My mother said that the staffs were very accommodating. Thank you!

Family

10/10

Exceptional

25 Mar 2022

RICKY

Good. But no space for packing.

Friends_and_family Family

10/10

Exceptional

23 Mar 2022

Randall

Decent place to stay half of a block away from Robinson Mall!

Leisure Self

4/10

Poor

22 Mar 2022

Dandy A

The AC in the room was so warm . I ask the front Desk they dont had action.

Friends_and_family Friends

6/10

Pleasant

21 Mar 2022

Jim

•New Upgrade with key card entry activated turn style.
•Operated with guided assistance.
•Covid-19 saftey protocols enforced and regulated upon check-in and check-out.
•Nuat-Morrocan style café and lounge located on the Floor Level.
•But unfurtunately this booking 'canceled' due to unknown availability.

Business_and_leisure Pet

10/10

Exceptional

14 Mar 2022

Verified traveler

The staff was the best type of people. They were friendly and helpful.

Business

10/10

Exceptional

13 Mar 2022

ISABELO

Wonderful stay and staff

I’ve been staying in this condominium for several times in the past.And it’s always an enjoyable and comfortable stay.
The check in process is very systematic and fast.
The room I got is clean and had a nice view of the
city.
The housekeeping staff were all polite and will give you their complimentary 2bottles of water and 2 rolls of bathroom tissues, plus sachets of coffees with creamers and sugars, everyday if you asked.

The security staff is commendable and very professional in keeping your safety. I had an incident where I accidentally , and unknowingly left my door open thus, I requested them to review their camera footage to see what has happened and check at the same time if there was an intruder during the times the door was left opened.
Luckily nobody entered my room as shown in their camera
Nothing valuables was missing in my belongings.
And I really thank the security people for doing what they’re doing on a daily basis which is to check if only legitimate tenants and guests are the ones entering the building.
Thanks to Charles, the reception clerk, and the security chief (sorry I forgot his name) who reviewed the camera with me.
I highly recommend this condo/hotel because the whole staff are very efficient and friendly.
I

Self

4/10

Poor

05 Mar 2022

stefano

Bad shape
Just good for facing Robinso

Leisure Self

10/10

Exceptional

27 Feb 2022

Gary

I love to stay here, they make you feel welcome, super secure, the staff is very friendly. It's like my second home.

Business_and_leisure Family

10/10

Exceptional

26 Feb 2022

Rubilyn

Staff are very accommodating and very clean.

Business Family_with_children

4/10

Poor

26 Feb 2022

Neshren

VERY POOR CUSTOMER SERVICE EXPERIENCE

Last Feb 22, I booked 2 rooms from Feb 25-26. My friend called the hotel to confirm if their pool amenity is open for the public and responded yes. Yet, we discovered upon check-in that the pool amenity was under maintenance and that the memo was released to them last Feb 21. The staff did not even mention that during the phone call because if he/she did, I could've canceled my reservation since it's free cancellation until Feb 24. We are disappointed with how the hotel staffs manage the expectations of their guests. Lack of coordination, not even transparent with their guests. POOR CUSTOMER SERVICE EXPERIENCE!!

Friends_and_family Friends

10/10

Exceptional

28 Jan 2022

jenny

Excellent accommodations.,staff are all nice and friendly.I feel safe during my stay for 14days.

Business Self

8/10

Excellent

04 Jan 2022

Douglas

Good location friendly staff

Business_and_leisure Family

10/10

Exceptional

04 Jan 2022

Francisco

I like to proximity to the shopping area, and the public transportation

Business_and_leisure Family

10/10

Exceptional

23 Sep 2021

Theresa

Loved it!

Great room for family. My kids enjoyed their overnight stay. We will surely come back. Bed is huge and the room was spacious.

Friends_and_family Family

10/10

Exceptional

22 Sep 2021

Gary

Amazingly friendly staff. Love staying here.

Leisure Partner

10/10

Exceptional

08 Jun 2021

Verified traveler

The staff are very accommodating and they smile at you every time they saw you , keep it up

Self

10/10

Exceptional

06 May 2021

maria lourdes

Very comfortable

It was a very comfortable stay. We love the accommodation

Business

8/10

Excellent

31 Mar 2021

Verified traveler

Needs some improvement

There was no hot water. Staff said they were going to send some one many times. After 3 days I fixed it myself. After 2 days I asked if house keeping could clean some.. I was told they could not. They don't have time and they only clean every 3rd day.

Partner

10/10

Exceptional

30 Jan 2021

William

Location in relation to St. Luke and free parking.

Business Family_with_children

8/10

Excellent

24 Aug 2020

aris

the room i stayed were very much equip for a couple who loves cooking. over all for me.the room is high above standard, the only downside is the airconditioning unit. it needs to be replqce with a much unit which can give a relaxing room to have a good sleep.

Leisure Self

2/10

Poor

27 Jul 2020

Verified traveler

Time wasters void

Rang just a few hours before check-in saying unless everyone had a covid-clear certificate with them, we were not welcome. This was NOT stated at time of booking (prepaid). Now I'm wasting time chasing refunds :(

Friends_and_family Friends

8/10

Excellent

14 Mar 2020

Mel

In the heart of the city

Right in the heart of Ermita/Malate. Walk half a block to Robinson’s Mall. So many places to eat and drink right outside the door. Had a great view of Manila Bay from our 38th floor room. It was compact but clean and had all the amenities. When we arrived, the air con wasn’t working. We told the front desk before we left for dinner. By the time we got back it was fixed. All n all, I would stay here again.

Friends_and_family Friends

8/10

Excellent

25 Feb 2020

Ragab

If course, it is not excellent but it is good for its price, just the stuff suppose to say everything about the hotel but they didn't say

Friends_and_family Partner

10/10

Exceptional

24 Feb 2020

Verified traveler

I really liked that the property is right next to the mall and just a couple of blocks from the Bay Walk.

Leisure Self

10/10

Exceptional

17 Dec 2019

Tony

Property was great and just across the street from the Robinson's Mall. Great location and very good facilities. Highly recommended.

Leisure Self

10/10

Exceptional

25 Nov 2019

David Ernest

Problem with air conditioning not working well

Self

6/10

Pleasant

10 Nov 2019

Verified traveler

Good spot but needs more thorough cleaning specially bathroom and kitchen

Friends_and_family Family

10/10

Exceptional

08 Nov 2019

Verified traveler

WILL COME BACK CLOSE TO ALL SHOPPING AND RESTAURANT AND TO THE AIRPORT. I WILL RECOMMEND

Business_and_leisure Self

8/10

Excellent

31 Oct 2019

BryanC

You can use a taxi to almost everywhere with only 200pesos. Just say ‘200 pesos!’ If you think it’s little far from the hotel. If it’s closer, start from ‘100 pesos!’. This is much easier than using grab. Location is more than good. Service is excellent. Not a 5 star hotel though, one of the best choice in that area.

Leisure Friends

8/10

Excellent

11 Oct 2019

Josephine

everytime I go home in the phii.I almost stay here

so comfortable

Family

10/10

Exceptional

09 Oct 2019

Jane

Staff are very helpful and friendly

Family

8/10

Excellent

06 Oct 2019

Haydee

since my \"neighbors\" are residents of the condo building, some are smoking outside their balconies. i hope the association of the tenants or residents will consider having a smoking floor?

anyway, overall the cleaners and the receptionists were very helpful and courteous. i hope i could get same rate next time i plan to go to Manila

8/10

Excellent

09 Sep 2019

Adrian

Staying here was great and my wife and I enjoyed it a lot. Only downside is there was no hot water during our stay. The hotel was walking distance to a pretty huge 4story mall so I highly recommend staying here only if there’s a chance you may not have hot water bothers you.

Friends_and_family Partner

2/10

Poor

04 Sep 2019

Verified traveler

The worst ever hotel i have been.. flooding pay extra money worst staff

Leisure Family

2/10

Poor

01 Aug 2019

Verified traveler

Staff are unhelpful during check in. Room is not cleqn well. Showers malfunction

Business Self

8/10

Excellent

24 Jul 2019

Luis

Nice stay

It was good. They upgraded us cause they didn’t have the room I booked. I was pleased with that especially in the Philippines. Rooms were good except the rooms could be more well maintained. The toilet seat was broken. The wall had water by the tv had water damage

Family

8/10

Excellent

24 Jun 2019

Verified traveler

The size of the room for the price was an excellent value

Business_and_leisure Family

8/10

Excellent

03 Jun 2019

Verified traveler

This was a good place to stay on my visit. Amazing location great staff. The only problem was lack of elevators, only 2 of the 4 worked 25 to 30 minute wait for a elevator.

Friends_and_family Partner

6/10

Pleasant

19 May 2019

Josephine

Good enough exept with the utility staff

Family

6/10

Pleasant

27 Apr 2019

Verified traveler

View from the outside is good

Business_and_leisure Family

6/10

Pleasant

25 Apr 2019

Verified traveler

This hotel is in a high rise building where there are 3 other hotels that share the same building. 45 floors and only 4 elevators during the day time you will be waiting for a elevator 5 or more minutes.

Friends_and_family Family

2/10

Poor

19 Apr 2019

Juntortosa

Non cleaning of the room no toilette papers towels change upon request. I hate this place. Reception has bad attitude employees unrespectful

Friends_and_family Family

2/10

Poor

29 Mar 2019

Verified traveler

TV could not been watched.

I complained to fix TV every morning and evening. They failed to fix it. On the last day, the hotel side offered to change the room. Too good service.

6/10

Pleasant

25 Mar 2019

Verified traveler

Decent location. Poor value for the money.

I booked a room several weeks in advance and chose the hotel based on location as it was close to the US Embassy and to the Robinson Mall. Check-in was simple and quick but the wait for the elevator took much longer. The room provided had numerous broken items and after complaining of the room's condition we were provided a second room. The room had a sofa bed but linen for it was available for an additional fee. Apparently, the hotel believes 3 people will share the bed and not use the sofa bed. The next day our room was filled with strong vapors emitting from a nearby room that was under renovation. Two of us had headaches from it. The entire floor smelled strongly of the hazardous vapors. After complaining to hotel staff again we were able to move to another room. The third room was in better condition but was still in need of repair. Each of the rooms provided had a kitchen but the cookware should have been replaced years ago. The hotel pool had different hours than the posted hours in each of the 3 rooms I had. I will not stay at JMM Grand Suites ever again and will not recommend it to anyone else.

Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Fantastic service, my favorite place to stay, always so nice to me. Love the place.

Leisure Self

4/10

Poor

29 Jan 2019

Jefferson

usually stay at this hotel and usually nice to stay in but my expierence was terrible. receptionist asking stupid questions like \"what are your visitors doing here\" obviously visiting. and new security gate systems sucks. not to mention having one of the guards had my daughter go through the gate by herself then let her run outside all because he wouldn't let me go through the middle gate which others would usually do. Very disappointing.

Family

8/10

Excellent

09 Jan 2019

edgar

I like the whole property. One of the downside that really make me don’t want to use this property again is the way going to the parking space. Very limited parking, the head clearance is very low and it’s very hard to get in and out of the parking. If your car/van if big it will be very close to impossible to get in and out parking. I wonder how this property got approval from building permit and fire safety. It’s very unsafe.

Friends_and_family Family_with_children

8/10

Excellent

13 Dec 2018

Verified traveler

defective intercom / defective waste box / slow elevator

Friends_and_family Family

10/10

Exceptional

18 Nov 2018

GaryMichaelNava

I love this place, they go the extra mile to make sure every thing is good with your stay.. Very nice staff.

Leisure Self

8/10

Excellent

15 Nov 2018

joel

Nice location

Except for the elavator service (capacity is to small for entire building) everything is ok, check in counter is understaff during check in/out turnovers

Family

4/10

Poor

21 Sep 2018

JewelM.

I stayed at this property twice in the last 2 weeks. My first stay was excellent. However the second stay was rather disappointing. When I was ready to check out I was told that I had to pay for a missing ashtray. If the ashtray was ever in the room I never saw it. When I explained to the desk attendant that there was never an ashtray in my room she informed me I still had to pay the charge. It was very poor customer service. I must say the staff member Charlie was excellent! I will think twice before staying there again though!

10/10

Exceptional

16 Sep 2018

Jewel

Good location and great staff! Very accommodating and helpful

10/10

Exceptional

11 Sep 2018

Rose

Place where I feel comfortable

The place makes me feel comfortable

10/10

Exceptional

11 Sep 2018

Rose

Feels like home

It was wonderful as always

6/10

Pleasant

05 Sep 2018

N

Studio type apartment is too small

According to Expedia,the hotel can arrange the pick up but thye cannot,so i booked my own transport.

I paid for Studio type (plus taxes) but when i looked at it it is too small,the only table i got is bench table for eating,too small to put my computer and study and to eat at the same time.

So i decided to upgrade for one bedroom apartment so I paid for another more than $1000 during my stay (aside my booking for studio type apartment). Not sure if the JMM mentioned it to you.

The 2 cushions on the sofa not been changed for 18 days.

8/10

Excellent

14 Aug 2018

Shamsul Akmal

Nice place

Friends

6/10

Pleasant

11 Aug 2018

Opernicotortosa

Property location is ok nearby to everything and the staff are accomodating. Well trained and helpful to guest satisfaction

8/10

Excellent

21 Jul 2018

KY

Will always go here in the Philippines.

4/10

Poor

12 Jun 2018

Pete

Nice and convenient to large mall.

3Br, 3Bath Apartment Style Room (4814) assigned to us was very well kept. Very clean and neat. Problem was, this room has a dark secret... IT FLOODS EVERY TIME IT RAINS..
We did not know this until it flooded all 3 of the 3 nights we stayed there, requiring maintenance crew to come in every day to clean it.
When asked for compensation, rather than help work out a quality and equitable exchange, they deferred us to Expedia to try to figure out just compensation as the rooms exceeded $200.00 a night but was unsafe to deep sleep for fear of flooding. No other room was ever offered for transfer.
Only compensation asked for was a late checkout at end of stay with no late checkout fee. We were charged for late checkout.

10/10

Exceptional

06 Jun 2018

Mae

HIGHLY RECOMMENDED!

The room is spacious, clean and well maintained.. The properties staffs are nice, properties amenities: pool, gym and sauna are all well maintain.. The hotels location is very accessible to malls, tourist spots, hospital and embassy.