Name: Holiday Inn Express & Suites Bronx - Zoo Area IHG
Address: 4477 3rd Avenue, Bronx, 10457, US

8/10

Excellent

05 Aug 2026

Kameika

Great location and easy access to the bus and local stores.

10/10

Exceptional

03 Aug 2026

Luis Alberto

Overall, I thought that we had a wonderful experience.
Tv internet signal had some stretches which it went on and off during some World Cup matches.

8/10

Excellent

02 Aug 2026

Sofhia

no parking

6/10

Pleasant

31 Jul 2026

Michele

The air conditioner smelled up the room, unfortunately. The shower was not throughly cleaned as there was hair on the walls and floors.
Staff was friendly and helpful, but location was not great. Near Arthur Avenue but across the street from a hospital though we actually didn’t hear ambulances like we assumed we would.
Public transit isn’t nearby so you need to use Uber if going anywhere.

6/10

Pleasant

31 Jul 2026

Alex

Desayuno y aire acondicionado bueno

10/10

Exceptional

31 Jul 2026

Nathan Cornelius

Clean rooms, helpful staff, decent breakfast, great AC.

4/10

Poor

31 Jul 2026

Pacita

I’m still waiting on my deposit

10/10

Exceptional

30 Jul 2026

BARBARA

Check in was fast & staff was courteous. The room was clean & comfortable.

10/10

Exceptional

26 Jul 2026

Natasha

Absolutely love staying here. Whenever I come to the Bronx this is where I stay.

4/10

Poor

25 Jul 2026

Emily

Staff was nice but breakfast was always low on supply even though not many people where there eating. Room was tiny and not much space to maneuver around bed and tv

10/10

Exceptional

21 Jul 2026

Juan

Awesome experience great service

Partner

2/10

Poor

20 Jul 2026

Craig

Our trip had to be canceled due to a serious health emergency. The hotel was completely non-cooperative and would not even consider allowing us to re-schedule our
1-night stay for a later date. Over $200 down the drain. Very disappointing.

Partner

2/10

Poor

13 Jul 2026

Jeudy Antonio

El espacio del dormitorio es muy pequeño es ideal para una sola persona

Family

4/10

Poor

12 Jul 2026

Drew

Didn't give us the reservation we made in March. Reserved 2 queen room received 1 queen and 1 fold out couch. I think they should have at least folded the couch out.

Family_with_children

10/10

Exceptional

10 Jul 2026

July

Todo , limpieza,desayuno,habitación 10/10

Friends

10/10

Exceptional

10 Jul 2026

Christopher Blair

Main complaint, no garage or parking at hotel, street parking or a garage 5 minutes away.

Self

10/10

Exceptional

08 Jul 2026

Danette

perfect location to stay for graduation at Fordham University. No frills but good location

Family

10/10

Exceptional

07 Jul 2026

Stephanie

The staff was helpful and friendly!Great breakfast! Not too far from Little Italy

Partner

4/10

Poor

07 Jul 2026

Emma

The staff was very nice however the room was not very clean. If it wasn’t so late upon check in, we would have changed rooms. Proximity to hospital is why we chose this location.

Business

10/10

Exceptional

06 Jul 2026

Jessica

Great overall

2/10

Poor

06 Jul 2026

Marc

We will never book this property again

Partner

8/10

Excellent

06 Jul 2026

Cindy

The hotel front desk staff was very helpful. A young gentleman checked us in and gave us advice about parking as we were illegally parked.

The room itself was clean as was the lobby area. The shower was spacious and the bed comfortable.

The hotel is right next to St Barnabas hospital and ambulatory care, so it was a bit noisy though it is the city.

The sidewalks and streets were dirty in the area, but we felt safe enough walking about a quarter of a mile to Little Italy.

Partner

8/10

Excellent

02 Jul 2026

Veronica

Good customer service and they keep the room clean!!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Christina

Great stay and experience thank you

4/10

Poor

29 Jun 2026

Bill

We stay in about 20 hotel rooms a year. This was the worst bed I've had in a hotel room since I stayed at a Sleep Inn in Harrisburg in 2005. My wife thought that perhaps the mattress had been folded in half and stored somewhere for a period of time. When you got on the bed, the valley effect in the middle pulled you into it. My wife said she had had beds at summer camp that were stiffer than that mattress.

I wonder whether our room was actually supposed to be a guest room. The hotel room was about 10 foot by 10 foot. No closet, just tall cabinets. The bathroom was about 2/3 the size of the hotel room.

It felt unprotected. People who were just hanging out on the street came in and out of the lobby with impunity. Some sat in the lobby for a while, chatted with staff. At breakfast one morning, the desk clerk stood in the doorway, keeping the automatic door open while she vaped. Graffiti in white spray paint remained on the front windows during our entire stay.

It is clear that ownership is \"cash-flowing\" this property until the neighboring hospital buys it up. A legitimate business plan, but bad news for those of us who might stay there.

Partner

10/10

Exceptional

29 Jun 2026

Barry

A really good experience, the room was great, bed SUPER comfy and the breakfast facilities were great. Staff were VERY helpful too.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2026

Carol

Room didn't have much space and the no parking is a problem. Reason for 3 stars.

Family_with_children

10/10

Exceptional

24 Jun 2026

Beatrice

Great service and amenities!

Friends_and_family Friends

6/10

Pleasant

24 Jun 2026

Sammy

Room wasn't cleaned regularly

Partner

10/10

Exceptional

23 Jun 2026

Vanessa

We love staying here when we come to New York.

Business Family

8/10

Excellent

21 Jun 2026

Shernese

Helpful staff clean room

Self

8/10

Excellent

21 Jun 2026

Janiel

Overall our stay was amazing. The only complaint which is really not too big of a deal is that the laundry lock off time was rather early.

Partner

10/10

Exceptional

21 Jun 2026

Natasha

Second time staying here and absolutely love it

Family_with_children

10/10

Exceptional

14 Jun 2026

Judy

Every thing was wonderful and also excellent

Partner

6/10

Pleasant

14 Jun 2026

Denia

The hotel has no parking or area for unloading luggage, I had to double-park on the street to unload my car. The bathroom hadn't been cleaned before I checked in. There were food scraps on the chair. The shower water pressure was so low that I had trouble washing my hair. Water pooled in the shower during my first use. There was a nightstand on only one side of the bed. During my two-night stay, there were several incidents of guests shouting in the hotel hallways throughout the night until 4-5am making it difficult to sleep

Partner

6/10

Pleasant

13 Jun 2026

Ileen

It was ok, I wouldn’t stay there again because of the area but if you want to be close by the zoo then this is the place. Front staff was friendly and helpful, if we needed something they were very on it to retrieve it for us.
My only complain is that we wouldn’t get daily service such as new towels and trashing out daily. Out of the 5 nights it was only done once even though I asked everyday.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

jairo

Clean l love it

10/10

Exceptional

12 Jun 2026

Kaitlyn

Stayed here twice now for 8 days total, the hotel is always very clean, including the room, check-in area, breakfast nook, fitness room, and hallways. Staff have always been kind and so very helpful!

The beds are comfortable, TV is big (and you can connect from your phone to stream), shower is spacious and Dove shampoo, conditioner, and body wash are provided, there's free hot coffee 24/7, and the complimentary breakfast is also amazing-- juice, bagels, toast, muffins, cinnamon rolls, oatmeal, cereal, pancakes, yogurt... you name it.

This hotel has provided such a comfortable and peaceful stay during my trips and for a very good price, too!

Partner

8/10

Excellent

11 Jun 2026

Ryan

Good hotel right next to Fordham and Little Italy in the Bronx. Parking is a major challenge being right across the street from St. Barnabus Hospital. Lots of one way streets so can be a bit overwhelming if you’re not prepared for the local parking culture. lol.

Partner

2/10

Poor

10 Jun 2026

Deyanira

It’s good if you only want to stay one day

Family_with_children

10/10

Exceptional

08 Jun 2026

Morgan P

Staff was very nice and helpful. Room was clean and comfy. The shower water pressure was down when I first arrived, but they warned me before checking and got it fixed. It was a good experience!

Self

8/10

Excellent

08 Jun 2026

Clement

It was ok

Self

10/10

Exceptional

01 Jun 2026

Shaunnakay

Enjoyed our stay 💯

Partner

2/10

Poor

01 Jun 2026

Simon

Very disappointing experience. I arrived at almost 11:00 PM to check in and was informed at the last minute that the hotel had no water. This should have been communicated much earlier, not when guests are already arriving. The front desk employee was rude and unhelpful. When I asked to speak with a manager, he refused to provide any contact information and simply kept saying they could refund my money. Being left without accommodations that late at night was extremely frustrating. Poor communication and poor customer service.

Family

2/10

Poor

01 Jun 2026

Adrian

This some how ended up on y credit card and I never utilized it but paid for it

8/10

Excellent

23 May 2026

KWAME

Breakfast has to be better than what its being given

Partner

8/10

Excellent

21 May 2026

Adeline

The property was very nice; the room was clean, bed was very comfortable and the staff was friendly and helpful. The only downside was the water pressure, it was not consistent in our room.

Family

2/10

Poor

18 May 2026

Gregory

Constant, non-stop sirens for the hospital next door. All. Night. Long.

Also, the water pressure in the shower was just horrible. I’ve probably pissed a higher pressure than what was squeezed out of the shower head.

Staff was great and the place was clean, but avoid at all costs.

Self

10/10

Exceptional

17 May 2026

Aldo

Good location for us, as we were visiting our daughters for their graduation from Fordham University. Great hotel for the price range. Good breakfast, super friendly and attentive staff.

Partner

6/10

Pleasant

17 May 2026

Amanda L

The check in/out team was great. I stayed 4 night and housekeeping only came to my room on the last day and that was only because I saw them in the hall and asked them if they could at least take out the trash and leave clean towels
The hotel is across the street from a hospital… ambulances all day/night.

Self

10/10

Exceptional

12 May 2026

Isaiah

Great

8/10

Excellent

04 May 2026

Ernest

ZERO FOR PARKING.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

DAVID

Clean Room. Easy check-in. Great Breakfast.

Self

10/10

Exceptional

29 Apr 2026

Dajuan

Outside

10/10

Exceptional

27 Apr 2026

Ernest

Clean room

Partner

10/10

Exceptional

27 Apr 2026

Brandon

Staff was so courteous and accommodating. Loved the fact that i could buy drinks and snacks in the lobby for my room. great location and very nice rooms. thank you

Self

4/10

Poor

24 Apr 2026

Jennifer

Though a relatively clean place, the room smelled old and musty, and the staff, specifically the manager, had terrible customer service. Also, they don't fully clean your room even if you ask for it, but have some stupid schedule of light cleaning and full cleaning days which they don't inform the guest of.

Self

4/10

Poor

24 Apr 2026

Ackela

Let me start with the positives: the room and property is very clean and modern. The location is ideal to many nearby to Bronx Zoo, Fordham Road which was a plus for me.Stores and nearby restaurants.
Although its opposite a hospital, noise was not an issue at all for me.
Negatives:Firstly, its been 15 days and no deposit has been return to my account.
Secondly, an accidental charge was made of 758.88usd and the hotel finds its difficult to update and provide a letter with all neccessary details for my bank to resolve the issue soonest.
Thirdly, I had back pains from the bed after sleeping on the bed. After mentioning the third time did a freindly staff (darkskin gentleman) send extra pillows to my room and fresh towel cause the room was not cleaned on that particular day.
Although the room is met clean with adequate towels on checking in, a light cleaning was not done everyday. After the first day. Towel were changed and floor unswept.I had to sweep it myself. Cleaning wasnt always done.
Secondly, some of the staff are not very friendly, especially this latino male and female clear in complexion who normally runs the morning shift.
Otherwise all other workers are friendly.
I just want my issues to be resloved. Not a bad hotel at all but for me personally my experience was. Am sure others may find it quite suitable for their needs.

Family_with_children

10/10

Exceptional

22 Apr 2026

Rotceh

Yes

8/10

Excellent

22 Apr 2026

Susan

The staff was great. Wish the location was a little closer to the rail but that is my fault. The breakfast was lacking.

Partner

10/10

Exceptional

19 Apr 2026

Ivan

Breakfast was great. Comfortable bed!

Family

10/10

Exceptional

18 Apr 2026

Rebecca

Breakfast was fresh & the staff were friendly. Concidering it was in the heart of the Bronx we were really impressed. Convenient stores, resturants & pharmacy all within walking distance

Partner

10/10

Exceptional

17 Apr 2026

Lisa

This is a clean hotel that is conveniently located. The staff were friendly and helpful and breakfast was enjoyable.

Partner

10/10

Exceptional

14 Apr 2026

jackie

Only thing I didn’t like was that you had to run the shower for like 15 mins

10/10

Exceptional

09 Apr 2026

Leonora

Breakfast needs to have abit more of a variety not the same thing everyday

Family_with_children

6/10

Pleasant

09 Apr 2026

James

Room is clean, small and limited amenities (no coffee)

Breakfast is OK, limited by the space they have available. Eggs are probably made from powdered and dried, a single toaster causes backup. Otherwise clean. Coffee machines available 24 hours.

\"Excercise Room\" is limited to a small space with 3 pieces of cardio, no weights or machines, 2 physio balls on of which was unusable.

Would like for these types of hotels to not use the cheap cleaners in common areas and elevators, the smell is not great, like a rental car...

Staff is friendly and helpful

8/10

Excellent

08 Apr 2026

Maria

Good service, clean room

Family_with_children

8/10

Excellent

07 Apr 2026

Mari

Great location for our visit to the New York Botanical Garden. Staff was very friendly. Room was clean.

Friends

10/10

Exceptional

04 Apr 2026

Patricia

Very friendly front desk staff.

Family_with_children

6/10

Pleasant

02 Apr 2026

Kearia

The women who worked the front desk was rude and got hostile when I checked in. The hotel charged me 260 more because they claim they couldn’t see my paid reservation . Would not stay again. Hotel cleaning ladies were loud very early in the morning slamming
Doors.

Family_with_children

10/10

Exceptional

25 Mar 2026

Jahanna

Cleaning Staff was amazing and was super nice! The hotel was beautiful wasnt in too much of a noisy area.

Partner

10/10

Exceptional

23 Mar 2026

Ernest

Nice place to stay

Family

10/10

Exceptional

23 Mar 2026

Nannette

The hotel is clean, great breakfast, rooms are comfortable with a great bed, heater and a/c, big tv with cable and in the bathroom soaps, lotions, hair blower and shampoos are included. A little far from Manhattan, but it makes up for that in quality.

Partner

6/10

Pleasant

20 Mar 2026

Robert

No parking unless you go to a garage, and they didn't even know where the parking garage was.

Self

6/10

Pleasant

19 Mar 2026

Anthony

Room was ok, but poorly designed. The was a desk, but no light source within 12 feet. Bathroom door swings open and blocks the room door from opening. Shower glass makes it impossible to start and adjust the water without getting wet. Breakfast was decent, except for the low quality fake bacon. Overall, a great value.

Self

8/10

Excellent

14 Mar 2026

John

Ok stay

Self

10/10

Exceptional

12 Mar 2026

Roberto

.

10/10

Exceptional

11 Mar 2026

Roberto

.

Friends

10/10

Exceptional

08 Mar 2026

Larrance

Its a very nice place it was quiet and good staff

10/10

Exceptional

08 Mar 2026

Adriana

Clean room, heat works well too plus they serve breakfast in the morning, free. Satisfied with our stay. I recommend.

Partner

10/10

Exceptional

08 Mar 2026

Rodolfo

Good hotel.!!

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Kelvin

I haven’t get paid they told me they gone send me 150$ for safety reasons after the check out

Partner

10/10

Exceptional

07 Mar 2026

Nicole

The help at the front desk really made our stay special! I can thank the fantastic female desk clerk who is there in the morning/days. She is the BEST!

8/10

Excellent

06 Mar 2026

Urbano

Clean room, early housekeeping, good coffee, close to transportation and grocery stores, restaurants for all tastes. Near the Italian neighborhood with a vibrant nightlife.

Family

10/10

Exceptional

04 Mar 2026

Dillon

It was great

8/10

Excellent

27 Feb 2026

Georgina

poor amenities no internet nor tv reception

Self

8/10

Excellent

27 Feb 2026

Georgina

yes

Self

8/10

Excellent

19 Feb 2026

Matthew

Ty

10/10

Exceptional

15 Feb 2026

Amber

I genuinely enjoyed myself. Hotel room was clean and the shower was amazing. The weather was not pleasant but the hotel felt like right. Staff was there 24/7 and very friendly. The breakfast was on point and I will definitely stay again.

10/10

Exceptional

09 Feb 2026

Anna

SPOTLESS, CLEAN, VERY MODERN! EXCELLEN BREAKFAST! FREE COFFEE /TEA 24/H GREAT PLACE!

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Doreen

If you go there in the middle of the week you have very good prices.. starting from Monday to Thursday...I can always count on Holiday Inn Express by the Bronx zoo area.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Doreen

Same as always impeccable excellent professional cleanliness everything is always on point. Staff management are so friendly and easy to talk to. I love everybody there.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Doreen

No matter where I go I always come back. I love it. I feel safe comfortable at ease and I can sleep at night. Breakfast is served at 6:30 am to 9:30 am Monday to Friday, Saturday and Sunday 7:00 a.m. to 10:00 p.m. first thing I do when I get into my room I throw myself on the bed. It's always on point My room staff and management and the property is excellent.

Business_and_leisure Self

10/10

Exceptional

01 Feb 2026

Steven

Great stay!

8/10

Excellent

01 Feb 2026

Christine

How clean the room was

Leisure Self

8/10

Excellent

31 Jan 2026

Alicia

Pleasant stay

Business

10/10

Exceptional

27 Jan 2026

Sernadraine

Nice spot

10/10

Exceptional

26 Jan 2026

Christopher

Staff was good. Room was clean but the bed sheets were not. We mentioned to them and they changed our room all together.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Barbara

Good costumer service, clean room and the free breakfast was a good touch

8/10

Excellent

21 Jan 2026

Mark

We were under the impression from the listing photos that there would be two queen beds in the newly updated suites- apparently there are very few rooms with two beds in the property and they were (if I’m not mistaken the desk staff member said both) all taken when we arrived. Not ideal- the room was tidy and clean and the staff did their best to accommodate us, by providing us with an extra blanket however the rooms are better suited for a couple than two non-couple travel companions. On a positive note the breakfast in the morning was good and the hotel is easy walking distance to little Italy, Fordham the zoo and botanical gardens.

Business_and_leisure Family