Ruby Jo
First and foremost, I want to acknowledge the guy who helped us checked in, he was very nice. However, he gave us a basement room which I did not booked. I avoided the basement because I was concerned of the musty smell and the air quality. I’m also claustrophobic and the basement doesn’t have any service. I don’t like relying on using WiFi because of the nature of my work. The description of the hotel doesn’t really made it CLEAR that it’s a basement. They want to charge extra even on the first floor. I think for non Dutch speakers it should say in the description the you’re booking a BASEMENT room without window and a very tiny room for 3 people. Also, a typical hotel would provide some essentials such as conditioner, lotion and shampoo. This hotel only provided a body wash. Sorry to say for the amount they’re charging the customers per night, you better off booking somewhere else to get your money worth. Better description of the room you’re booking would have been nice for transparency.
