We had planned to celebrate a birthday with dinner at Cress that evening, but instead chose to dine elsewhere. Beyond the restaurant, our room bathroom wasn't very clean, fixtures were loose, the vent was hanging from the ceiling, and the furniture was noticeably worn. The mandatory valet service ($35/day plus tax) was consistently rude. Our room overlooked a wedding venue with loud music and noise late into the night, despite the resort's emphasis on tranquility. When we raised our concerns, the concierge made no effort to involve management or resolve them. For a luxury resort charging $600+ per night, For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing and we expected much more.