Novotel Massy Palaiseau

8/10

Excellent

03 Jan 2026

Danniela

GOOD STAY

Leisure

10/10

Exceptional

01 Jan 2026

Shafqat

Clean hotel with nice beds. 15 mins walk to station for trains into central Paris. Friendly staff and lots of parking.

Family_with_children

2/10

Poor

09 Apr 2025

Sukhi

Online commitment and when we reach hotel terms and conditions is bit different so I don't like that specially they asked me for deposit and when I booked online I didn't see anything like that and when we asked something about to check the room they said you have to do it Ur own we can't help that the worst thing in this hotel

Leisure Family_with_children

6/10

Pleasant

21 Feb 2025

m

Ok, but a bit ordinary

Stayed here on a business trip, nice enough place, handy location for what we were doing , but a bit average overall,
reasonable value

Business

2/10

Poor

18 Aug 2024

Sunil

We visited 2nd week of August . There was a heat wave. The A/c in this hotel is terrible. Even hotels in 3rd world countries have better a/c. We complained this to the front desk . They told they would fix it bit nothing was done. They were rude. We had to open windows and sleep.

Leisure Family_with_children

6/10

Pleasant

01 Oct 2023

Zhigang

Lack of lobby staff presence.

8/10

Excellent

15 Aug 2023

Dominic

L'extérieur de l'hôtel est vieux et ne donne pas vraiment confiance à première vue, par contre l'intérieur est rénové et très bien.

Leisure Family

10/10

Exceptional

17 Jul 2023

Verified traveler

Everything you need

The facility was perfect with pool and games for the kids. Breakfast was consistently good and the one night we ate at the restaurant it was delicious. The best part was the staff - everyone was very friendly and helpful

Friends_and_family Family

10/10

Exceptional

07 Aug 2022

Anthony

Inside ver nice, clean & well ordered. Comfortable room & lively bar / dining area. Immediate area around heavily under construction but short walk to centre ville is pleasant. Good for RER station.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2021

Pierre

Easy access & very quiet certainly considering the surrounding highway environment

Business

6/10

Pleasant

08 Jan 2020

Verified traveler

Convenient location for my meetings. Front desk staff very good

Business Self

8/10

Excellent

04 Sep 2019

Verified traveler

We liked the hotel, the amenities and cleanliness. We tried to use swimming pool but was very cold, may be heated outdoor swimming pool could be an improvement.

Leisure Family_with_children

8/10

Excellent

02 Feb 2019

Fulvio

Good but should be better.

Good hotel with nice service and facilities. Room is ok and like the little fridge with complimentary water bottle. Radio didn't work. On TV lot of channels didn't work. Sink was partially blocked. Could hear noise from other rooms. Once was woken up by cleaner at 7.30. Had a problem with the safe which even after I told reception wasn't fixed.

6/10

Pleasant

29 Aug 2018

Verified traveler

Helpful staff, enjoyable stay for an overnight trip

8/10

Excellent

01 Aug 2018

marc

Tired traveler

WE just stayed 1 night but arrived early and the man at reception was very kind and let us check in early

Family

6/10

Pleasant

31 Jul 2018

Verified traveler

Decent and pleasant

Fairly reasonable, no real complaints. Kids were happy, staff polite, room was clean. Would use it again

8/10

Excellent

29 Jul 2018

Benjamin

All the Essentials

Functional, basic hotel for the last night of our European vacation before heading home. It has all the standard amenities and a decent on-site restaurant for dinner and breakfast made it very convenient. Kid friendly too!
The elevator serving five floors is very very small. It gets busy in the morning so we had to carry luggage down by hand.

Family

10/10

Exceptional

22 Feb 2018

Michael

Nice stay

Nice stay, room very nice. Memory foam type bed, which i am normally not a fan of, but was very comfy. Food in restaurant very good. Breakfast - nothing fancy but perfectly fine. No gym though.

6/10

Pleasant

17 Feb 2018

Nicolas

late arrival cannot enter

This is probably the fault of expedia/hotels.com. We have arrived at mindnight and we found no way to enter and the phone number we had would not respond. I called hotels.com UK number and the only thing they could find was another phone number on which it was also impossible to contact the hotel. HOWEVER the hotel claim that they have sent us an email with access code, and this is the fault of expedia, this email never arrived. Overall being with children we spent 110 GBP on another hotel room nearby [Novotel also booked with hotels.com].

Family

8/10

Excellent

18 Dec 2017

Emmanuel

2 night stay.

good hotel but not amazing.
Very difficult to have vegan/vegetarian food.

8/10

Excellent

22 Sep 2017

MR T A NEAL

Great hotel with great links to central Paris!

Great hotel with excellent facilities only a 10 minute walk from the main station with excellent transport links in to the centre of Paris. Breakfast was nice but could be a little slow restocking key things like cutlery but food was really nice. Would certainly recommend a stay here!

6/10

Pleasant

08 Sep 2017

Neena

Hotel with a nice garden and decent food!

I've used Novotel for business trips before but this was a personal one. I was relieved, I found them in a place that seemed like in the middle of nowhere. They were of good value - as a decent hot-n-cold breakfast was included in our booking. Had ironing boards etc to lend us. The restaurant had decent food and drink options for lunch. They had a beautiful back garden and a small pool. We liked it :)

8/10

Excellent

21 Aug 2017

Louisa

Good pit stop with helpful staff

This hotel is a great pit stop for journeys through France. The room was nice, clean and comfortable. There's a nice bar and great activities in reception for children (inc an x box). Food was nice although the menu is a little uninspiring.

The staff are really helpful but with only 2 people serving in the restaurant the Wayt between courses was a bit longer than you'd expect. But I must stress the staff that we're there we're very helpful and friendly.

10/10

Exceptional

31 Jul 2017

Julien

Business travel - 1 week

Excellent hotel and staff. Highly recommended.

10/10

Exceptional

12 Jul 2017

luichi

this one is a winner

very very clean and comfortable, its close to paris center if you have a car, this one is a bit cheaper than the novotel in the center, so if you can find a room avai def go with this one.

Family

10/10

Exceptional

07 Dec 2016

Monika

Good for the price.

Simple, but nice and tidy rooms. Very comfortable queen bed.

6/10

Pleasant

09 Aug 2016

Verified traveler

Comfortable hotel.

Arrived at the railway station in the evening. No one obvious in the station to ask for directions. Taxis expensive. However staff at the bus information office and on the buses very helpful. Stop fairly close by but you probably have to ask,

6/10

Pleasant

29 Feb 2016

Verified traveler

Pleasant hotel spoiled by catering staff

Stayed one night. Easy walk to the downtown area for dinner. The hotel is quiet and comfortable. But let down by the catering staff. They are very happy to ignore you when you want to order a coffee from the in-house Starbucks. Instead they would rather chat and fuss over their till. After several attempts by myself and my wife to get service we left empty handed.

4/10

Poor

25 Jan 2016

Marc

I wouldn't hurry back

Very dated and tired hotel.
Stayed for the one night and wouldn't hurry back. The hotel is in need of a refurbishment and total revamp.
Restaurant - Service slow and food bland.

6/10

Pleasant

06 Oct 2015

Surekha C.

friends trip ok but not great

Required the extra duvet or blanket and could not supply for folding bed.Only have king size beds and not twin. For Second person sharing not bring a partner is not good. When asked to deliver a blanket eventually found they wanted us to collect from reception while we are ready to go to bed.

Family

8/10

Excellent

08 Jul 2015

Verified traveler

Nice hotel & pleasant staff but no airconditioning

The Hotel itself is very nice, clean and well-appointed. The linens are fresh and the carpets are clean. The staff is friendly and very helpful. They even left a note in english welcoming us and offering their full assistance in making our stay confortable. That was very heart-warming. The neighborhood is somewhat \"industrial\" in nature - but very safe.

The only negative I would point is that there is NO Air-conditioning in the hotel. This can be very uncomfortable (and aggravating) in the summer months. They don't even have fans installed in each room. We had to request for table-fans that the staff had to rummage up from their store room. Needless to say, there are not enough fans for every room and so it can get very hot and stuffy.

Family

8/10

Excellent

26 Jun 2015

Verified traveler

Busy hotel. Quite difficult to find on foot.

8/10

Excellent

22 May 2015

James

Business stay

Hotel is OK although staff is not really interested in assisting the guests. That applies a lot to the reception area. Restaurant is good though.

10/10

Exceptional

13 Apr 2015

Wee Jin

Short Stay in Palaiseau, France

We were on a business trip to Palaiseau and after evaluating the various hotel nearby, we picked the Novetel for the outstanding comments given by past traveler.

6/10

Pleasant

23 Mar 2015

Tracy

Novotel Massy - 20 min train ride into Paris

Clean/modern room. Did not provide hand lotion which I thought was pretty common these days in hotels since I don't pack anymore. Did not refresh my soap/shampoo supply over 5 days.

6/10

Pleasant

25 Jan 2015

Verified traveler

Business only

1) slow service in the restaurant
2) I witnesse rude service from reception to my colleagues
3) good location for our stay

6/10

Pleasant

21 Jan 2015

Edward

Average but convenient

Very average hotel, in the middle of no where but near a customer I needed to visit. No restaurants nearby and the hotel one is quite average.

10/10

Exceptional

24 Sep 2014

e

Excellet hotel

Good location for (transport and business). Very comfortable room and excellent service. Wifi easy and good access. Thank you !

8/10

Excellent

15 Apr 2014

Verified traveler

Room quality is good

Hotel and Room is good but very limited restaurants to enjoy dinner.

8/10

Excellent

15 Apr 2014

jhdez1369

Good hotel, close from Train station

The hotel is good, confortable, nice staff and close to train station

6/10

Pleasant

17 Feb 2014

Verified traveler

Better than the last place we stayed at

Overall decent service. Clean rooms and good location for business meetings in central Brussels and convenient for EUROSTAR

6/10

Pleasant

15 Feb 2014

D. Schumacher

A short walk from train station

One factor in my booking this hotel was the short distance from the train station. Although the hotel is within easy walking distance from the station, it is not the easiest to find. I arrived on a Saturday to a very quiet hotel but the hotel was busy during the week. The staff was friendly.

6/10

Pleasant

24 Sep 2013

Carrie

Tired and dated

Rooms and public areas are very dated and tired looking especially considering their room rates. However rooms were clean and staff attentive. It has an above average restaurant which stays open late which is a great advantage if working nearby

8/10

Excellent

15 Jul 2012

Verified traveler

I had a good and quite comfortable stay. Hotel staff was very attentive to any needs. I will recommend the hotel to my friends and family.

4/10

Poor

18 Feb 2010

Tadeusz

Very disappointed

I expressed myself in the above review section already.

6/10

Pleasant

07 Mar 2026

Francis

Oui. Pour mon chien. Pour la propreté
Juste la fin d’un dernier rouleau de pq

Partner

10/10

Exceptional

03 Jan 2026

Henrik

Venligt og engelsktalende personale ved ing og ud tjekning. Fint og rent værelse og lækker varieret morgenmadsbuffet.
Spise en godt med fritter i restauranten til aften, hvilket var velsmagende og godt tilberedt.

Partner

4/10

Poor

21 Dec 2025

thiziri

Chambre propre mais malheureusement les portes de sale de bain et couloir ne se ferme pas correctement ainsi que la tv ne fonctionne pas c’est une grosse deception !!!!!

10/10

Exceptional

14 Oct 2025

Jonatan

Lite dyrt men bra

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Andreas

Stannade bara en natt. Men bra sängar och fräscha rum

Business

6/10

Pleasant

04 Jul 2025

Cédric

Très bruyant,

Partner

4/10

Poor

22 Jun 2025

Claudia

Heruntergewohntes Hotel, viel zu teuer für den Zustand

Partner

6/10

Pleasant

04 May 2025

Verified traveler

Hotel sem ar condicionado

Friends_and_family Family

8/10

Excellent

17 Dec 2024

Andreas

Goed hotel

Netter kamers

Business

10/10

Exceptional

12 Oct 2024

Bertha

good hotel in Massy

great hotel with nice pool and garden
not very flexible with breakfast schedule even in summer but you can easily walk to the area in town where cafes and brasseries are.
check in staff upon arrival was not very nice or welcoming even though it was only 7 pm

Friends_and_family Family

8/10

Excellent

24 Jul 2024

Kevin

Goed ontvangst (s’avonds laat) en ruime keuze bij het ontbijt. Verder wel lek gestoken in de nacht door muggen en zat er een fout in de administratie. Daardoor moesten we bijna dubbel betalen voor de hotelkamer.

Leisure Family

8/10

Excellent

07 May 2024

Stefano

Efficace

Business Self

10/10

Exceptional

01 Jan 2024

Zekirja

Im grossen und ganzen, würde ich dieses Hotel weiterempfehlen.

Leisure Family_with_children

4/10

Poor

24 Oct 2023

NICOLA

personale scortese e poca importanza al cliente!

Leisure Family

10/10

Exceptional

23 Aug 2023

seydou

Personnel courtois,disponible dans un hôtel calme et bien propre

Leisure Family_with_children

10/10

Exceptional

14 Aug 2023

Véronique

Dommage que le mini bar était vide

Partner

8/10

Excellent

14 Aug 2023

Gweenel

RAS

Rien de spécial

Friends_and_family Family

10/10

Exceptional

27 Oct 2022

jorge arturo razo

Buena relación precio/beneficio

Leisure Family

10/10

Exceptional

02 Oct 2022

Tomoyuki

When I was late to go to breakfast hours, a service lady at the reception talked with the restaurant and managed to make me get some bread and coffee. It was great hospitality!

Business Self

8/10

Excellent

24 Aug 2022

Lionel

Une belle découverte

Trés bon acceuil. Personnel agréable à l'écoute. Nous avons passés 2 jours je recommande cette Hôtel un bon rapport qualité prix.

Friends_and_family Family

4/10

Poor

27 Jul 2022

Janni

Trist hotel

En skuffende oplevelse, hotellet levede ikke op til de forventninger vi havde, poolen stod til at åbne kl. 10 men vi måtte ikke bruge den før kl. 11, maden var ifht. Novotel standard ikke specielt god, personalet var ikke imponerende, dog var der en ældre mand som var sød og rar og opmærksom på vores søn som fik en lille taske med nogle små gaver i, det var nok højdepunktet på vores ophold.

Friends_and_family Family

4/10

Poor

20 Jul 2022

Verified traveler

Fremstår nusset og beskidt både på værelser og poolområdet.

Friends_and_family Family

8/10

Excellent

29 May 2022

Sandrine

TRES BIEN

Hotel tres bien décoré personnel très sympatique chambre confortable en revanche celle ci meriterait un miroir au dessus de la console afin que l on puisse se coiffer ou lisser les cheveux car peu de prises électriques.

Friends_and_family Family

6/10

Pleasant

19 May 2022

philippe et bénédicte

A améliorer

Piscine aux horaires trop limités en été
État général et aspect extérieurs très moyens peu en rapport avec le standing affiché
Petit déjeuner et dîner qualité en retrait
Literie trop ferme ( plus de sur-matelas)

Partner

10/10

Exceptional

03 May 2022

Daniel

Perfecto

Hotel limpio y nuevo, con ambiente agradable a las afueras de Paris.
El personal muy atento y el trato muy acogedor, tanto con los adultos como con los niños.
Todo perfecto

Friends_and_family Family

6/10

Pleasant

07 Mar 2022

Verified traveler

Hotel à améliorer

la personne à l'accueil était très agréable.
Dommage que le distributeur de savon ne fonctionnait pas!!!
la moquette était tachée, la literie à ressort faisait du bruit.
Hotel très calme!!!
Le restaurant: la salade composée que des trognons de feuilles et que des légumes crues insipides dommage car pour 16€, elle ne le valait.

Friends_and_family Family

8/10

Excellent

17 Jan 2022

Didier

JOLIE ET BONNE ESCALE

DE PASSAGE SUR MASSY PALAISEAU DE NUIT EN REVENANT DE BELGIQUE POUR BRIVE.

Partner

10/10

Exceptional

14 Jan 2022

Christophe

Très bon accueil et service à recommander

Très bon séjour hôtel propre calme grand parking 5€ la journée pour les résidents. Restaurant sur place très bien et service impeccable dans la bonne humeur. A recommander.

Business

8/10

Excellent

24 Nov 2021

MAXIME

Très bon séjour

Très bon séjour bon accueil bon restaurant chambre propre

Friends_and_family Family

6/10

Pleasant

23 Nov 2021

Benoit

Pratique pour mon déplacement pro.
Hotel un peu froid dans la déco des chambres.

Business

8/10

Excellent

03 Nov 2021

CHRISTIAN

Pas de remarque négative

Hôtel agréable, personnel accueillant et serviable. Chambre propre et confortable. Petit déjeuner bien. Le soir j'ai pris une salade qui était bonne

Business

8/10

Excellent

30 Jul 2021

Verified traveler

Wir waren 4 Tage in diesem Hotel, Die meisten anderen Gäste waren aber Durchreisegäste und blieben nur eine Nacht.
Das Hotel war gut, an der Rezeption wurde zwar kein Deutsch gesprochen, alle waren aber sehr zuvorkommend und hilfsbereit. Essen und Pool waren gut und gepflegt.
Unsere Fahrräder konnten wir in einem kleinen Raum unterstellen. Fenster waren schalldicht, was auch dringend notwendig war, wegen der Nähe zu Flughafen und Autobahn.
Das Hotel ist gut zu erreichen, jedoch gibt es in unmittelbarer Nähe keine Restaurants und Einkaufsmöglichkeiten.

Leisure Family

8/10

Excellent

23 Jul 2021

Maxime

Un bel établissement propre avec de bonnes infrastructures (salle de sport)
Personnel accueillant et souriant. RAS

Business

10/10

Exceptional

30 Aug 2020

gerard

Excellent accueil

Business

10/10

Exceptional

24 Nov 2019

Sand

Le cadre le calme la disponi ilite du personnel tout etait parfait la situation pres de la gare

Leisure Friends

10/10

Exceptional

21 Nov 2019

Julien

Nuit agréable

Chambre xonforti, accueil agréable, petit déjeuner non testé

Friends_and_family Family

8/10

Excellent

12 Nov 2019

Verified traveler

A notre arrivée, on nous a attribué une chambre dont le nettoyage n'avait pas été fait. Nous avons rapporté le problème à l'hôtesse d'accueil qui a de suite cherché une solution et nous a surclassé avec l'accès au mini bar gratuit. Elle a été très réactive et désolée. Mis à part cet incident, nous avons passé un séjour.

Partner

4/10

Poor

24 Sep 2019

Verified traveler

Geen water in de ochtend. Antwoord was ja druk teveel mensen die water gebruiken. Over 2 uur kan je weer douchen werd gezegd. Ja betaald best wat geld voor een overnachting en dan dit. Was een Tegenvaller. Normaal wel goede ervaring. Ze zouden er nog op terug komen maar nooit meer wat gehoord.

Leisure Family_with_children

8/10

Excellent

26 Aug 2019

Verified traveler

Bien propre nettoyage efficace à renouveler je recommande

Leisure Family_with_children

8/10

Excellent

08 Aug 2019

Céline

Bon rapport qualité/ prix

Bien, confortable, mais pas exceptionnel...

Family

6/10

Pleasant

09 Jun 2019

Haziri

Ein Hotel mit Potenzial

Der Teppich muss weggerissen werden.
Die Umgebung hat Potential, wird zurzeit leider nicht gepflegt.

Family

6/10

Pleasant

18 Jan 2019

Grégory

Restauration et petit-déjeuners de qualité et très complets. Personnel très agréable.
Par contre, il est dommage d’avoir des problèmes de chauffage et de devoir dormir avec plusieurs couches au vu du tarif très excessif de la nuit...

10/10

Exceptional

26 Nov 2018

Claude

Excellent sejour

Family

10/10

Exceptional

14 Oct 2018

Stéphanie

Bonne nuit

Hôtel propre
Bon accueil
Grande chambre propre
Pas de bruit extérieur

Family

6/10

Pleasant

04 Sep 2018

Christophe

Hôtel Novotel conforme au standard, même si le mobilier est un peu juste et le personnel pourrait être un peu plus attentionné avec les clients.

8/10

Excellent

06 Jul 2018

Olivier

Personnel très serviable.
Par contre gros bémol un petit dej un peu limite manque de fruits, de choix dans le pain et ne valant pas du tout les 15€ demandés.

8/10

Excellent

20 May 2018

Laurence

Très correct

Hôtel agréable. Personnel au top. Dommage que des clients peu soucieux du sommeil des autres nous aient gâché la nuit. Petit bémol sur le restaurant, peu de choix de plats et un peu cher. Petit déjeuner royal par contre.

Family

8/10

Excellent

04 May 2018

Verified traveler

Ravie d avoir pu accéder à ma chambre dès mon arrivée de l aéroport le matin surtout que j étais de mariage dans la fin de matinée j ai pu me préparer et prendre un petit déjeuner.

Family

8/10

Excellent

28 Apr 2018

annie

LA RESTAURATION
Pas de plat du jour pour le dîner, causes vacances

6/10

Pleasant

09 Apr 2018

Anitha

Litterie adulte trop dur, lit d’appoin Honteux!

Litterie à voir, car trop dur incorfortable et le lit d’appoin Enfant 15ans c’est vraiment honteux !
Pourquoi ne pas faire comme loterie chez Ibis mêmes groupe d’hotel ?

8/10

Excellent

07 Jan 2018

Verified traveler

Nous avons séjourner dans l'hôtel en famille afin de passé une journée a Disneyland. L équipe est disponible et à l'écoute.

Family

2/10

Poor

02 Jan 2018

Jean-Philippe

Pas dormi!!!

Un bruit infernal ( style sirène de pompier) toute la nuit.
Soit il s’agissAit des canalisation soit du vent.
Pas possible de dormir meme avec des boules quies

Partner

10/10

Exceptional

21 Sep 2017

herve

Très bon séjour

Séjour très positif, restaurant très très bien personnel très pro et sympathique félicitations à Cyril pour sont humour et sont amabilité, et Merci pour le Pret des parapluies hotel très propre

Partner

10/10

Exceptional

04 Jul 2017

Christophe

Bon hôtel

Chambre plutot spacieuse

8/10

Excellent

18 Jun 2017

Olivier

Clean, food is OK, decent wifi. Perfect for busine