Joseph
Hotel was good and staff great especialy Zeina. However the airport pick up was not a good welcome. I know i requested \"normal\" pick up and i didn't ask what that meant, but you should remove that from your services entirely if it means an old ALLO Taxi parked in a dark basement with windows open because of the heat and full of dust. Furthermore the 79 years old driver had no clue where your hotel was and i had to show him and all the road he was complaining about his health and the state of the country and his bad financial situation and i couldn't leave the taxi without doing something for him. In short guests accepting your rates and stay at your beautiful hotel will expect a better pick up standard and you should perhaps cancel the \"normal\" and provide only VIP airport pickup. Thanks.
