Name: Ramada by Wyndham Hotel & Water Park
Address: 2261 East Irlo Bronson Memorial Highway, Kissimmee, 34744, US

4/10

Poor

24 Jul 2026

Rebecca

The hotel and water park was dirty and not well maintained. The water park is run down and several parts of the water park were not in service. The continental breakfast consisted of boiled eggs and toast, cereal and yogurt. The staff barely spoke English and was hard to communicate.

4/10

Poor

23 Jul 2026

Ana Belen Minaya

El personal es amable en general. La propiedad necesita una renovación de las instalaciones. El parque acuático solo estuvo abierto el Dom
Domingo, ya que el Lunes lo cerró el Departamento del Consumidor y Agricultura de la Florida por el mal estado. El miercoles pusieron un tobogan inflable para compensar el cierre del parque... que ya ves que cosa...Los juegos para los niños estan deteriorados. El cuarto con las play station no funcionan. Una absoluta decepción yo que fui por 4 días con mis hijos de 13 y 15. Y el desayuno muy decepcionante, solo huevos duros, biscuits, pan, yogurt y cereal. No vuelvo, ni lo recomiendo.

2/10

Poor

23 Jul 2026

Linie

Spiders and spider webs around the room doors and etc. Room not really cleaned, kids hooked up their Playstation and it was a bunch of trash and garments behind the dresser. The water park was closed and wasn't informed until AFTER I paid for the room and wasn't allowed a refund. That was the whole purpose for booking 5his particular hotel. I could've just went to Coco Key on International Drive. The breakfast was only boiled eggs, toast, biscuits, and yogurt...what the hell was that really?!?!? And giving breakfast passes as if it's really good food being served. I have contacted Corp and hopefully someone will have some type of resolution soon because this wasn't what was advertised and I will not be staying there again.

6/10

Pleasant

22 Jul 2026

Juan

You get what you paid for

4/10

Poor

21 Jul 2026

Jeanette

What we dont like i when with my autistic granddaughter she love the waterpark they never give us notice they close it for the entire stay i was there I even left a day early because her tantrum of not understanding why it was close we always go there every year since she was 2 now she is 12.

Family_with_children

10/10

Exceptional

20 Jul 2026

Bryan

👍❤️

Family_with_children

2/10

Poor

20 Jul 2026

Yunet

Un asco ese hotel parece de terror horrible y ni hablar del desayuno pésimo la piscina tenía mal olor y l agua una experiencia horrible

Family_with_children

2/10

Poor

20 Jul 2026

Jenice

I'm not one to write but I DON'T RECOMMEND IT FOR ME IT'S THE WORST HOTEL, my stay was not very pleasant starting with the restrictions they have and on the other hand the pool was super dirty they don't clean it every day there was a sanitary towel and a child's diaper on the floor that is, they open without being clean I took pictures for me it's the worst hotel I've been to in the breakfast place it wasn't clean, in the rooms there were no cutlery we are 6 people. Those are just a few little things if I still don't finish the hotel is garbage. And everything is super expensive

No soy de escribir pero NO LO RECOMIENDO PARA MI ES EL PEOR HOTEL, mi estancia no fue muy agradable empezando por las restricciones que tienen y por otro lado la piscina estaba súper sucia no la limpian todos los días había una toalla sanitaria y un pañal de niño en el suelo o el mar abren sin estar limpia el tomo fotos para mí es peor hotel que he ido en el local del desayuno no estaba limpio, en las habitaciones no habían ni cubiertos somos 6 personas. Esos solo son algunas cositas si sigo no termino es una basura el hotel. Y todo súper caro

Family_with_children

10/10

Exceptional

20 Jul 2026

Kristie

I was extremely disappointed with my stay. The hotel did not deliver what was advertised. One of the main reasons we booked this property was for the water slides and resort amenities, but the slides were only open for a few hours each day, making it nearly impossible to enjoy them. To make matters worse, the kids’ slide was broken during our stay.

We were also charged a resort fee, yet we were unable to take advantage of the amenities that fee was supposed to cover. Paying extra for amenities that were either unavailable or had such limited hours felt very misleading.

Overall, the experience did not match the expectations set by the hotel’s advertising. If you’re choosing this hotel for the resort features, I would recommend looking elsewhere unless you can confirm everything is fully operational before booking.

Family_with_children

2/10

Poor

19 Jul 2026

steve

Beware of pictures on hotel.com. they are many many years old. Half Waterpark didn't work. Free breakfast was cold pancakes hard boiled eggs fruit loops and orange kool-aid. Look like it housed alot of long time residents. Water in water fountain hotter than water in coffee maker. Chef walked through restaurant and couldn't even look at anyone in the eyes. How dare you offer that garbage to your guests. Shame on you chef! I'll research better next time.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Kathy

The service was crap the staff was rude and unattractive. They would even give us spoons and napkins for my birthday cake. Food sucked at the hotel. They charged us full price for stuff they didn't even have full ingredients for. Do not stay here

Family_with_children

6/10

Pleasant

18 Jul 2026

Stephanie

Room was decent, staff was okay sometimes hard to find them, air-conditioning was broken first night, water in shower has foul odor of rotten eggs, food was not good and pricey, free breakfast was boiled eggs and toast or cereal with milk. Playground and toddler area closed down, do not recommend.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Ismael

La piscina sucia y abrio tarde el parque de agua tambien abrio tarde y la mitad cerrada y el parque de niños cerrado el play station roto todo una perdida de tiempo de diversion para los niños 😫😫😫

2/10

Poor

16 Jul 2026

Gladys

The motel was extremely dirty rundown not maintained breakfast is only boiled eggs There were several beehives at the entrance of the room door lots of roaches smelled like mold and mildew The front desk Matine and everyone at the front desk had no customer service skills and she explained how hard it was to get ahold of any managers to assist her with anything! AVOID this place lots of other hotels with a water park because this rundown dirty motel was not it! The WORST motel I have ever stayed at! Place is totally unsanitary unsafe to your health water slide are rusted and falling apart please needs a serious deep cleaning soooooo dirty and rundown

Family_with_children

2/10

Poor

16 Jul 2026

Deidra

The hotel photos make the property look very inviting, but the actual hotel is much older than advertised and appears to have been only partially remodeled.

Unfortunately, I encountered roaches in my original room and had to request a room change. The second room was cleaner, but the bed did not seem clean enough to sleep in comfortably, so we slept on top of the sheets.

The complimentary breakfast was very limited, consisting mainly of cereal and eggs, and did not meet our expectations.

The water park is a fun attraction for children, but the equipment is quite old, and there were areas where water was leaking. This raised some safety concerns.

Overall, the hotel has potential because of the water park, but the cleanliness, condition of the rooms, and maintenance of the property need significant improvement. The online photos do not accurately reflect the current condition of the hotel.

This version is more polished and credible while clearly describing the issues you experienced.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Dorothy

The water slides are only open 2-8, breakfast was awful, rooms are dirty and in need of desperate deep cleaning. Pool was turning green, when mentioned it was told its reflections of the trees. I have a pool and it was definitely green. Overall this is not a good place and dirty.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Blanca

The only thing we enjoyed was the water park. Unfortunately, the hotel itself was a huge disappointment. The property is run-down and not well maintained. Our room was very dirty, and the overall condition of the hotel was unacceptable. I truly wish I had never made this reservation. Based on my experience, I would not recommend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Lisa

Our room did not have a working TV. They switched us to another room, that sink did not work properly and basically ran full to overflowing with brushing your teeth. The tub was not as clean either. Though the water park was lots of fun, there was a ring around the perimeter of the pool, similar to what you see when you need to clean your bathroom.

Family_with_children

8/10

Excellent

12 Jul 2026

Roni

The first room we got had roaches so the manager was awesome and ordered us a pizza while we waited for another room the next room was clean and had no bugs the stairwells did reek of urine idk why but the pool and waterpark are very nice the staff is sweet and helpful I’d say just don’t get a bottom floor room the moisture lances it smell like mold and feels damp top floor is best

Family_with_children

2/10

Poor

12 Jul 2026

Amber

The hotel is trash

Family_with_children

10/10

Exceptional

12 Jul 2026

Samuel

Me encantó los desayunos excelentes pero yo pensaba que limpiaban los cuartos todos los días,y cuando pedí papel de baño solamente dieron 1 osea yo tube que comprar.y cuando pedí sábanas limpias se tardaron un montón.la piscina buena y la atención en la cafeteria excelente

Partner

10/10

Exceptional

11 Jul 2026

Alison

Enjoyed my stay

Family_with_children

6/10

Pleasant

10 Jul 2026

Abelina

It took six hours to get a suite for 6 people toilet paper and towels. My phone cord was not working or my lamp. The sockets were loose so it took all day to charge my phone. They did not clean my rooms one day for a three day stay, and I had to ask twice to get more towels. They ran out of towels was the reasoning.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

dalnarys

Las sábanas y habitación estaba limpia. La piscina estaba con basura en el fondo de los mismos toboganes q estan viejos y sueltan óxido. Los pasillos estaba sucios. El desayuno estab aceptable

Family_with_children

2/10

Poor

10 Jul 2026

Mila

TVs did not work. WiFi did not work. Room phones did not work. Elevator did not work. Overall was very disappointed

Friends_and_family Family

4/10

Poor

10 Jul 2026

Juan

This place needs some TLC water park was not greatly kept the kiddie area was closed the 3 days I was there in which I only had my granddaughter there for 2 days she could not enjoy it or shower was a trickle of water the grounds need a face-lift badly

Family_with_children

2/10

Poor

10 Jul 2026

Samson

Cockroach in both my rooms I moved in to had to take all my bags in garbage bags to make sure I didn’t bring them back in to my vehicle had to go to a laundromat to clean all of my stuff to make sure I had nothing in my stuff so I would not bring it back to my house

Business Partner

6/10

Pleasant

09 Jul 2026

Noraima

For the check in, we had to wait almost an hour as the room wasn't ready. The room was clean. When I needed towel during our stay, the office always told me that they weren't washed yet to come back later to pick them up. I found only one lady at the cafeteria/restaurant that was specially friendly and nice. I wish they would add scrambled eggs not just boiled. One of my grandkids only ate bread or cereal as there was no other protein. Not too many people were friendly. In the room there were areas that need to be repair as it was rusty. You could hear the people in the next room which were very noisy at night. The pool didn't seem clear. I couldn't see under the water and there was a ring of dirt / grease around the pool. I almost threw up as I was disgusted. I will not be returning.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Danita

Overall my kids enjoy they self I don't have anything bad to said

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Tiffany

When we got there the tv was not working and that was Sunday morning that night no tv Monday still no tv we left Tuesday

10/10

Exceptional

07 Jul 2026

Zoyna

El lugar muy accesible limpio y muy familiar con un area de piscina para toda la familia. Un lugar para descansar y pasarla super

Friends_and_family Family

2/10

Poor

06 Jul 2026

Vanessa

For the price is not

2/10

Poor

06 Jul 2026

Alba

The room smelled, hallways were dusty , half of the water park was useless. The carpet inside the room was filthy, the Ac had a smelled. The water in the pool did not.look clean.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Elizabeth

The room was fine

Partner

2/10

Poor

05 Jul 2026

avraham

Should be a 1 start hotel room full of mold and aunts. A.c hasn't been cleaned this decade full.pf mold in filter. They don't clean rooms and when we just asked for more towel they didn't have anymore. We actually went to buy our own sheets there were full of stains. And they have nurve to charge a huge resort fee. Stay way we would have but was not refundable

Friends_and_family Family

2/10

Poor

05 Jul 2026

Nygeria

The room was roach infested. The phone in our room didnt work. The shower leaked all night. The free breakfast was boiled eggs and biscuits with only cranberry juice. Our room door didnt close all the way and had to be slammed close. We went to the game room but the machine that dispensed the cards with points to play games didnt work.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Adriana

The staff were great, very helpful and polite. Not just the room but the whole resort it outdated. Hallways smelled like urine, paint chipping and dirty hallways. The rooms are outdated as well and not a pleasant smell when walking in the room. The breakfast was hard boiled eggs, biscuits, juice or coffee. The water Park was ok I guess. Could give the equipment a new paint job to make it more appealing.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Germania A

The staff is not organized at all , seems like nobody knew what they were doing.

Family_with_children

4/10

Poor

05 Jul 2026

Yeney

The hotel needs repairs of all, kinds there is a pool that does not work and is full of dirty water and the one that works is not 100% in the lobby little staff and long line the elevator does not work either

Family_with_children

2/10

Poor

03 Jul 2026

Nia

Roaches in the room. Slept in car with kids.

2/10

Poor

03 Jul 2026

Luis

As soon as we walking in. My accommodation i had asked for were not able to be accommodated. The drama that was going on outside in the parking lot was uncomfortable. Other people leaving were stating about all the roaches they say. The room smelled of mold. And very outdated. I would not recommend this place to my enemy. Please keep your family from this place. I had to leave to another hotel booked within 15min of us stepping foot in the room. Soooo bad.

Family_with_children

2/10

Poor

02 Jul 2026

David

Would not let us check in at 4. Would not let us check in at 5. Finally at 6 pm let us check in. By the time we un packed and got ready for the water park it was Closed !! People smoking in there door ways. Family pool was over packed by double the capacity. The breakfast was cold pancakes and boiled eggs. I was appalled. Then they say water park is not open at 11 like they told us the day b4. It opened at 12. Well we had to leave. Never got to use the water park. No help from anyone.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Carmen

They said $100depsoit which was already added to the total n then they go charge me another $100 on top of it. Still waiting for my $200 deposit returned to my credit card used. Thank you

Friends

10/10

Exceptional

01 Jul 2026

Edison

Gine

Self

10/10

Exceptional

29 Jun 2026

Megan

Amazing family trip on a budget! For the price, I was more than pleased with all the things for kids to do! The room was a basic hotel room that we only used for sleeping, but that's all we needed. My kids were entertained the entire time between the waterpark, Mini golf, arcade room, and playground. The breakfast was simple, but convenient and included with the room price, so a win win for our big family! It wasn't luxury, but neither was the price. The staff was incredibly friendly! And Pet friendly is always a plus!!

Friends_and_family Family

2/10

Poor

28 Jun 2026

Elizabeth

Do not book this hotel!!!! It has roaches and is very ghetto and run down!!!!

Friends_and_family Family

4/10

Poor

28 Jun 2026

Tacine

The water park was great; the kids had a lot of fun. However, it took 2 days for us to get washcloths. We had to get our own at a store.

Family_with_children

4/10

Poor

28 Jun 2026

Valerie

We booked a staycation because of the water park feature. Older kids bored in a small pool. First night was bad weather so no water slide. Understood. Next morning expected slides to be open at 10am per their property info. We plan accordingly since this is the only reason we picked this place. Slides don’t open until 11:30 because someone didn’t show up to work on time. Called front desk several times with no answer. We will not return or recommend

Family_with_children

6/10

Pleasant

28 Jun 2026

Lindsay Ann

The hotel was ok, staff was nice but the hotel is in need of an update. The water park was hardly open.

Family_with_children

10/10

Exceptional

26 Jun 2026

Billee

Family friendly and staff went above and beyond to accomadate

Family_with_children

2/10

Poor

25 Jun 2026

Si Nga

The room was very dirty. This is the worst hotel I've ever been to. Mold looking dirt everywhere. This will be our first and last time stayed at this hotel.

Family_with_children

2/10

Poor

25 Jun 2026

Markey

The pool was cloudy and dirty complimentary breakfast wasn’t worth the money waste of time room had roaches only good part is the lazy river wouldn’t stay here again

Family_with_children

2/10

Poor

24 Jun 2026

Allison

We paid for the waterpark and all slides were closed Friday-Sunday and we weren’t given a refund. We had serious concerns about safety and basic service at this property. During our stay, a fight broke out in the breakfast area. It was loud, aggressive, and unsettling with kids present. No staff intervened in any timely way. Or ever that I saw. The only protein at breakfast, boiled eggs, were cracked and all covered in a brown substance.

When we tried to reach the front desk, the line was too long to realistically wait in, and repeated phone calls to the hotel went unanswered. We also reached out through Expedia and got no response there either. As a last resort, we called Wyndham’s corporate customer service line — they documented our complaint but told us it could take up to a week for someone to follow up by email. A week is not an acceptable response time when guests don’t feel safe in the moment.

For a property advertising itself as family-friendly with a water park, the lack of any responsive staff or management presence was a real problem. We won’t be staying here again, and I’d think twice before booking based on our experience.

Family_with_children

2/10

Poor

24 Jun 2026

tim

Looked like the 1990s . Disappointed.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

JEFFERSON

Overall everything went well

Partner

6/10

Pleasant

23 Jun 2026

Terrie

I was hoping for terrific but unfortunately, the place is unimpressive. I did the online check in and said I'd be there around 3. Got there at 3:30 and the room wasn't ready. Then, we weren't given the wrist bands for the park. The slides were closed early and when asked about it, the staff wasn't helpful. The kids section had caution tape around one area and the place just hasn't been kept up. The breakfast was just bread, cereal over overcooked boiled eggs. The tiny pillows for a king size bed. Bed was super comfy though.

Friends_and_family Family

2/10

Poor

22 Jun 2026

DINA

Better cleaning overall

2/10

Poor

22 Jun 2026

Victor

The water park opens late and closes early

Partner

2/10

Poor

22 Jun 2026

Annalie

I rented the hotel for two nights, checking in on Friday and checking out on Sunday. This was supposed to be a Father’s Day weekend getaway with my daughters.

We checked in around 9:00 PM. It was raining, and we were tired from traveling. As soon as we entered the first room, we saw several roaches and bugs on the floor. My daughter and I are very afraid of bugs, so we were unable to feel comfortable or sleep in that room.

I went back to the front desk, and they gave us another room. Unfortunately, when we arrived there, we found another bug. My husband killed it, and we tried to rest since it was already around midnight.

The next morning, we decided to check out early because we did not feel comfortable staying in the hotel. We were unable to enjoy our stay and left well before completing even 24 hours of our reservation.

Due to the unsanitary conditions and the presence of bugs in multiple rooms, I would like to request a refund for the unused portion of my stay.

Family_with_children

10/10

Exceptional

21 Jun 2026

German

Is an old hotel, is not in good condition. The relation price confort is not good.

Family

8/10

Excellent

21 Jun 2026

katie

We have stayed at this hotel many times, it is very convenient to an annual horse show we attend. The pool and water slides are a nice change to just a standard pool, the rooms are large and allow us to spread out a bit. The beds are pretty comfortable, linens could use some updating, and in general they are pretty clean. There are large gaps under the doors and the bathroom, particularly the tube could really use some attention- rust stains from leaking faucets. The “free breakfast” could have been a nice perk, but it was pretty awful. However the value for the money in the area is a no brainer, great deal and we will certainly continue to stay there. The staff is always excellent

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Keva

Clean nice fun

Family_with_children

4/10

Poor

20 Jun 2026

Sara

Abren muy tarde el parque acuático, el desayuno q incluye q es gratuito no vale. Y el parque acuático es para niños pequeños.

Family_with_children

10/10

Exceptional

20 Jun 2026

Stephanie

My family and I absolutely loved this hotel.... It was cute and there were things for all of us to enjoy. No it's not super fancy but it is exactly what we were looking for .. Don't believe everything you read in the reviews. It was a wonderful place

Family_with_children

2/10

Poor

19 Jun 2026

Krystal

Bugs crawling in the room. Waterpark was very run down with broken parts including broken concrete in the kiddie area. The middle yellow/red slide is broken due to cracks. So only two of the slides are currently working. The breakfast was disgusting and enough to make people sick. Moldy bread stale coffee and chunky coffee creamer. Total waste of a free breakfast. Don’t waste your time or summer vacation like we did and just stay somewhere else

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

joyce

The shower fixtures were broken, no stoppers for bathtub. Shower head was broken at the wall. Mattress was very uncomfortable. Water park was awesome. Staff was very helpful.

Family_with_children

8/10

Excellent

19 Jun 2026

Roberto

Family Friendly, good place for the kids.

Family_with_children

4/10

Poor

18 Jun 2026

William

Our room was subpar and had old carpets that were dirty (if you walked barefoot your feet picked up dirt & grime). Shower head was all oxidized & leaked all the time. Same with the toilet, constantly running water. Dead bugs found on the one bed (we did not pull any of the blankets down, just slept on top of them.). Dresser smelled moldy & we kept our belongings in our suit cases. TV was dated & offered no streaming service. HDMI inputs were locked out & unusable (so if you have young kids that want to watch something specific in the evening they can't)

The pool was decent & fairly clean. The hot tub looked like it needed a cleaning so we did not use it. We did not use the lazy river as it was over crowded, but it looked as clean as the pool. Water slides looked fun & we did see a lot of kids using them.

Included breakfast was definitely not great (pretty much just biscuits & cereal). Coffee creamer was curdled and the coffee tasted bad, so plan to go out for breakfast every evening. The attached restraint was not open during our stay, but we did order food from the Tiki bar one evening & that was not bad, pretty much standard hotel food. Arcade area looked fun & had a decent number of games to play, but we did not use them

Walking around the hotel, we did notice that a lot of rooms had been remodeled with hardwood floors & some had what looked like updated & cleaner dressers & beds so it is possible we just got unlucky this trip on room selection

Partner

2/10

Poor

17 Jun 2026

Adam

The room was dirty. It stunk in the room. We did not have a bath mat, so hopefully we don’t get charged for one. We went and solely booked because of the waterpark part and all of the slides were down. not to mention their complementary breakfast was only biscuits or pancakes with boiled eggs.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Danielle

breakfast was pretty limited. Everything else was OK

Partner

6/10

Pleasant

17 Jun 2026

Nela

This would have been a great property and stay if the waterpark was actually open. We got here and they were closing. The next day, they did not open until 11 and since we paid for it we wanted to at least use the facility for an hour. Then we found out the slides don’t open until 2 pm but we didn’t want to waste another two hours. Disappointed with the water park hours.

10/10

Exceptional

16 Jun 2026

Imary

💖

6/10

Pleasant

16 Jun 2026

Valerie

.

6/10

Pleasant

16 Jun 2026

Eunice

Could be cleaner, maintenance is not being kept up. Understaffed but people were nice enough. We were frequent visitors previously and had hoped since the Ramada brand take over things would improve. Disappointed to learn its actually declined further. This will be our last visit.

Family_with_children

10/10

Exceptional

16 Jun 2026

Karen

That property was excellent for the price. Staff willing to help. No complaints about my stay in the hotel at all.

Family_with_children

10/10

Exceptional

15 Jun 2026

Priscilla

Amazing time! Staff is friendly, room is clean, great environment. Definitely recommend!!!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Alicia

One of our favorite resorts!

Friends_and_family Family

4/10

Poor

12 Jun 2026

Ariel

First night, our room was given to another family after we checked in. Found the family outside of my room & my key inactive. Our first full day, we rented a cabana and the fan sagged so low you couldn’t use it. One of teenagers got a nonalcoholic drink from the bar and found a hair in it, when returned, they made her another drink and charged full price. The bartender said “hair is free, $4 please”. The same day, the fire alarm went off around 6 pm and could not be disabled until 10pm. My family of 6 stayed for 5 nights and we had to ask for new towels, we were told that we wouldn’t get them. Explained that we needed them since there was so many of us staying so many days. Got those exchanged. House keeping never came to our room, no cleaning supplies in the room. The park is outdated and the hours of the water park varied. Our key to the room stopped working multiple times. The only reason why we stayed was the park was decent enough for the kids to play. I was seriously disappointed as a mother.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Nellie

Good location...nice rooms...great staff

Pet

2/10

Poor

12 Jun 2026

FELICIA

My kids and I went to universals for a few days and wanted to get out of the touristy area and come here to chill and unwind before our trip back home. Unfortunately, this hotel is NOT at all what the photos show! Right before we walked into our room there was grungy dudes right outside our door spiking joints! Made me extremely uncomfortable late at night trying to get into my room. The moment we walked into our room, it smelled like very potent rubbing alcohol! It was unbearable! The room was MAYBE a 1-2 stars at best! Our room had some ghetto pull string cover for our window! Not the fancy curtains you see in the photos! Especially since we’re facing the pool! The rooms we were shown online were NOT what we received! They make this place out to look like a fancy hotel with lots of waterpark features, but it’s a ran down trashy 1 star hotel! I’m speechless and disappointed and P*SSED the f*ck off to be honest! I booked over 4 months in advance and they gave us some nasty a$$ room?! The coffee maker didn’t even work! It squirted water all over the counter and floor and didn’t make coffee! Now let’s get to the “waterpark”… NONE of their waterslides are open! What am I paying for again?? Nothing was even told to me ahead of time about them not being open for my stay. They probably haven’t even been ran in years.. they are completely rotting out! I wanted my kids and I to enjoy a relaxing time for a few days before heading home and we can’t even use anything!

Family_with_children

6/10

Pleasant

12 Jun 2026

Tykesha

The room smelled mildewish an bathroom wasn’t properly clean.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Tomas

I would recommend a new paint it looks old

Friends_and_family Family

4/10

Poor

09 Jun 2026

Letitia

I would not go back the only thing I liked was the water park

Family_with_children

10/10

Exceptional

09 Jun 2026

Carlos

Ok

Partner

4/10

Poor

07 Jun 2026

Mairelis

This hotel is outdated, dirty, and in serious need of TLC. The rooms and common areas are poorly maintained, and cleanliness was a major issue. Definitely not coming back. Management needs to invest in renovations and proper upkeep.

8/10

Excellent

07 Jun 2026

Michael

The room was great but the outside of the park needed a lot of maintenance not cleaning very well and a lot of cracks in the sidewalk and The lazy River was a lot of rust and needs a lot of maintenance done

Family_with_children

2/10

Poor

07 Jun 2026

Beth

This place is the bottom of the barrel. I chose it just for the location being really close to the family members I was visiting. It is very run down and frankly felt creepy. (bright orange and blue walls, including painting door hinges) As a female traveling alone, I was on edge. Toilet ran all night, dirty floor, etc. It was very noisy, thin walls and lots of commotion from other guests late into wee hours of the morning which sounded like it was right outside my door. I overheard my \"neighbor\" tenants talking about places in the waterpark being rusted and dangerous although I never went there myself. I have actually thought about writing to Wyndham and Ramada to ask them if this is the brand representation they desire. Maid never came once in 3 days. Witnessed a cockroach run from behind the toilet into the shower just as I was about to step in on my last morning. Couldn't get out of here fast enough. Will not stay here again. I would rather drive a bit further for a decent room. There was one positive- the young lady that checked me in (7:30 PM on Saturday, May 30) was very courteous and helpful giving me a room close to parking since I was alone and gave me directions to a couple of places I needed to go.

Self

10/10

Exceptional

07 Jun 2026

Kent

Great AC

Friends

10/10

Exceptional

07 Jun 2026

margaret

I love the setup of the rooms queen bed with bunkbeds. The water park is open from 12-6. They have free shuttle bus to take you to sea world and other parks. They have free breakfast if you like boiled eggs and cereal.

Family_with_children

4/10

Poor

06 Jun 2026

Richar Michel

No está en la misma condición que en la foto

Family_with_children

2/10

Poor

04 Jun 2026

Jose cruz

No limpian y no te dan tuallas estuve 4 días y de esos días nunca limpiaron la avitacion y ni cambiaron sábanas ni tullas de baños

Family_with_children

6/10

Pleasant

04 Jun 2026

Daniela Rosado

No es un hotel de lujo pero está bastante bien, le hace falta más limpieza y la parte de llevar toallas al lobby y buscar nuevas deben mejorarla igual la limpieza de habitaciones diaria

Family_with_children

6/10

Pleasant

04 Jun 2026

Zaskya

The room was good, it was clean and great size for a family of 5.
On our first night the a/c was not cooling but I called the front desk and it was fix within the hour.
We had a few encounters with the staff and the customer service was not good. They’re under staffed and wait times for the food were too long 45 minutes + and super pricey.
The complimentary breakfast was terrible, even the kids complained about the pancakes being dry and too hard.
Overall it was not good stay and we’re probably not staying there again.

Family_with_children

2/10

Poor

03 Jun 2026

Alcione

The entire property smells mold. Cigarettes all over the pool area. Dirty rooms. Restaurant food is basically microwaved food.

Family_with_children

4/10

Poor

01 Jun 2026

Eliany

La limpieza de la habitación horrible. Los suelos no estaban limpias, puedo asegurar que no los limpiaron antes de entrar mi familia. Los baños tampoco estaban buenos. La ducha no tenia presión el agua. Les falta mucho color y limpieza a las habitaciones y los alrededores de la piscina muy sucios. El desayuno no estuvo tan mal, no es de los mejores pero estaba aceptable. Jamás repetiría mi visita. El olor a humedad en las habitaciones era insoportable. Las sábanas y toallas muy limpias pero lo demás deja mucho que desear en mi opinión no lo recomiendo

Family_with_children

10/10

Exceptional

31 May 2026

Madison

my family loved this hotel came out for my daughter 2nd birthday and you honestly don’t have to leave to have a good time they have a park a waterpark, a regular pool, mini golf a Arcade room, a activity room and a lazy river! not to far from our destination to her party!

Family_with_children

6/10

Pleasant

31 May 2026

Susana

Good

Friends

8/10

Excellent

30 May 2026

Eleiny

Este hotel nos gusta como familia ya que es un lugar tranquilo de muy buen servio a pesar que está ver los toboganes no los habrían hasta las dos de la tarde y mi niños tuvieron que esperar mucho y solo fue por una hora la apertura claro fue un jueves según fin de semana tienen otro horario pero por lo demás muy bien todo

Family_with_children

6/10

Pleasant

30 May 2026

Felipe

The breakfast was bad

Family_with_children

10/10

Exceptional

30 May 2026

Wilson Daniel Salto

It was as described the only thing I didn’t like was that the door that divides the living room from the bedroom couldn’t be used so we had to sleep
With the door opened we couldn’t really use the water park as they have a schedule which I don’t remember but I thought we could use anytime but it wasn’t like that.
So if your planning on staying all day it’s worth it otherwise you can stay anywhere else by half price.

Family_with_children