Name: Crystalbrook Byron
Address: Broken Head Road, 77-97, Byron Bay, 2481, AU

10/10

Exceptional

04 Aug 2026

Peta

Another beautiful stay at Crystalbrook! The staff were exceptional—so friendly and accommodating. When we had a minor maintenance issue, they moved us to a new room immediately and took care of our belongings for us. The facilities are well-maintained, and the pool is stunning. Everything is really clean and the Origin products are so beautiful to use. The property is tranquil, the food was fabulous, and the cocktails were top-notch. Highly recommended!
Only downside is the in room snacks available are super expensive.

10/10

Exceptional

26 Jul 2026

Deborah E

Lovely place surrounded by rainforrest

10/10

Exceptional

25 Jul 2026

Candace

We had a fabulous adults only weekend away as parents.

2/10

Poor

25 Jul 2026

Jennifer

After reading so many glowing reviews, I expected Crystalbrook Byron to be the relaxing luxury 5-star rainforest retreat it claims to be. Unfortunately, the reality never matched the promise.

What disappointed me most was the gap between expectation and reality. A musty room with mould concerns, dust, spider webs, a shower that occasionally switched itself on, disrupted sleep and a room move were not what I expected from a property positioned and priced as a luxury retreat. I have photos of several of these issues.

A few maintenance or cleanliness issues might not bother me in a 3-star property. At this level, however, guests are paying for attention to detail, proactive maintenance and an experience that feels genuinely cared for. Those standards were simply not met.

To his credit, Hugh, the Front Office Manager, took the time to listen to my concerns. However, listening and delivering are not always the same thing, and the overall experience never recovered.

Technically there was a rainforest. The tranquillity proved much harder to locate. As for the private beach that was advertised on the booking platform at the time of my stay, Hugh was still looking for it when I checked out. To their credit, the listing has since been updated, but it became a perfect illustration of the gap between expectation and reality that characterised the entire stay.

After the first night, I was already looking forward to getting back home. Home is more restorative and a lot cheaper.

Self

10/10

Exceptional

09 Jul 2026

Kevin

Beautiful property

Partner

10/10

Exceptional

28 Jun 2026

John and Jo

Our check in experience was 5 star. Our room was exceptionally clean and well presented.
The restaurant staff and bar staff were both friendly and attentive to our needs.

Partner

6/10

Pleasant

08 Jun 2026

Luther

Very quiet and soothing though areas under construction/hoarded off so a bit make shift. Gym is not a resort gym, just a room and guest rooms furnished and decorated to basic not resort level. Menu was good and staff tried to be friendly. TVs had chrome cast which is always a bonus.

Partner

10/10

Exceptional

02 Jun 2026

Kati

Crystalbrook was an absolute gem of an escape. Surrounded by beautiful nature and tranquil surroundings, it was the perfect place to unwind and recharge.

The staff were exceptional throughout my stay, warm, welcoming, and genuinely attentive. A special mention to Hugh, whose charisma, kindness, and friendly nature made the experience even more memorable. He is an absolute sweetheart and a real asset to the team.

The coffee was fabulous, the amenities were outstanding, and every detail seemed thoughtfully considered. From the moment I arrived, I felt relaxed and cared for.

If I could have stayed forever, I would have. I can’t wait to return!

Self

6/10

Pleasant

31 May 2026

Clare

The venue itself is just beautiful. Clean spacious rooms. Hugh at reception exemplified what good service looks like. Attentive, warm, efficient.

However my experience in the restaurant was disappointing. I arrived for lunch and found the menu quite limited…thats ok. Then the power went out..this was clearly outside of the venues control so whilst I was disappointed, it’s not their fault. However once I was seated, the waitress didn’t come back to take a drink order or anything. I sat at my table looking towards her..she was happily on her phone for about 5 minutes. Eventually another waitress realised I was being ignored so she came and served me. Told me that due to the power outage all they could offer were hot chips or green salad. Really? What about dips, cheese, platters? No, I was assured chips or green salad was it. So I ordered chips which came out looking a bit “twice cooked” and were nothing special.

For me, a venue like this should be offering guests some kind of compensation for the power outage, even just a complimentary wine. Because whilst they can’t control the outage, they can still go the extra mile to ensure the customers disappointment is turned into pleasure. And by the way, there were only half a dozen customers in there so it would have been a small cost for a big gesture.

Anyway for me, I will try somewhere else next time, purely because the restaurant experience was underwhelming.

Self

10/10

Exceptional

24 May 2026

Scott

It is a beautiful location. Stunning pool and surrounds - unfortunately the condition of the timber walkways is a real concern. Crystalbrook Byron has to spend a lot of time and money to replace and make good these walkways, to lift their profile and compete in this retreat space.

Partner

6/10

Pleasant

17 May 2026

Craig

.

Partner

10/10

Exceptional

03 May 2026

Mark

Great hotel, very chilled

Partner

10/10

Exceptional

24 Apr 2026

Manolis

Clean and tidy, requires some attention to detail in relation to cleaning ie external entry stairs and under bed. Minor issues … but overall, we would return.

Family

10/10

Exceptional

19 Apr 2026

Carmela

Amazing place ,we would definitely come back…relaxing and close to Byron bay centre

Partner

10/10

Exceptional

09 Apr 2026

Nhat

It

10/10

Exceptional

05 Apr 2026

Thieu

Wonderful staff and service.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Sonja

The experience was rather ordinary. We stayed here when it was the Byron at Byron resort and had a wonderful stay. This time the lack of service and attention was notable. My complaint was handled reasonably well however there was another customers
complaining at Reception when I checked out. My credit card was billed for dinner which we didn’t have there, the rooms were tired and the staff not attentive or interested. Given the price point I would’ve expected more.

6/10

Pleasant

14 Mar 2026

Bradley

Room well equips but windows very dirty.
Staff bit clueless around how thing work in a hotel.
Reserving tables at breakfast when no one turns up for them while other need to sit in poor locations is silly
Agreed to hold account open to charge to but then it mistakenly gets shut off.
Seems to lack management that knows how to run a hotel.
Boardwalks rotten in places and dangerous and need to be repaired
Shane to see what was a great hotel slide into this.

Partner

10/10

Exceptional

21 Feb 2026

Julie

A beautiful place to stay

Partner

10/10

Exceptional

05 Feb 2026

Beverley

All, room was beautiful, spacious, clean good facilities. Staff friendly. Stunning pool. Nice restaurant

Leisure Family

8/10

Excellent

04 Feb 2026

Nancy

The pool is always lovely.
Our granddaughter became quite sick while there and the staff were very kind.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Anthony

Beautiful setting, food great.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Keith

Perfection

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Tom

Lovely tranquil hotel, with great pool and surrounding areas

Partner

10/10

Exceptional

14 Jan 2026

Moe

Super chilled, thank you

6/10

Pleasant

27 Dec 2025

Walter

Expensive but good

Business Partner

10/10

Exceptional

26 Dec 2025

Renee

Very friendly and helpful staff

Leisure Partner

10/10

Exceptional

21 Dec 2025

Helen

Stunning location, beautiful and peaceful grounds, lovely rooms and facilities, amazing food, helpful and friendly staff. Beach access as a bonus.

Leisure Family

10/10

Exceptional

27 Nov 2025

Heidi

The entire place is amazing.

Leisure Family

10/10

Exceptional

25 Nov 2025

Kostya

Exceptional!

10/10

Exceptional

23 Nov 2025

Sharon

Friendly helpful staff

10/10

Exceptional

16 Nov 2025

Kristel

Beautiful facilities and resort with large spacious rooms. Amazing food and beverage options

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Scott

Staff were amazing .. Hugh was was exceptional!

Leisure Partner

10/10

Exceptional

09 Nov 2025

Alicia

Great location with everything onsite.
Suitable for families with children of all ages & very relaxing.
The daily yoga is a must!

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Simon

Simply great place to stay! Our stay here was very relaxing, looking out across the rainforest. The facilities are fantastic, and the location is perfect.

Partner

10/10

Exceptional

14 Oct 2025

Sandra

We stayed in the Tree Top room and would highly recommend it; we will definitely book again. We had two dinners and one breakfast; the dinners were lovely. My only feedback is that the breakfast was a little disappointing, the poached eggs were hard and the toast was dry, my preference is soft poached eggs, everything else was great.
I had a gorgeous spa treatment, the products were divine, my skin felt amazing after.
The staff were extremely friendly and attentive, thank you making our stay relaxing and enjoyable.

Partner

10/10

Exceptional

15 Sep 2025

Scott

Had a great time, the place is awesome and conveniently located

10/10

Exceptional

14 Sep 2025

Marshal

No issues. Will dine in next time. Rooms were amazing.

10/10

Exceptional

21 Aug 2025

D.c

👍👍👍👍👍

Leisure Partner

6/10

Pleasant

11 Aug 2025

Kelly

Meh.

The service was horrible but food and aesthetic was awesome

Self

8/10

Excellent

06 Aug 2025

Julie

Lovely venue. Unfortunately missing 5star service ie nil offer or transport to assist with luggage when suite located a distance.
Service seemed to be missing opportunities to impress.
Room had hand marks on glass and no bins
Nil bar fridge options.
It just didn’t make the 5star mark

Leisure Friends

6/10

Pleasant

14 Jul 2025

Jeff

Average

2nd time staying at a Crystalbrook after having a negative experience at Crystalbrook Riley in Cairns previous. Assumed it may have just been the particular hotel and decided to try again in Byron. Lengthy check in with room not yet available. When finally able to access the room it was a lovely layout, bed was very comfortable lounges not so much. The iPad used for ordering room service and room information was not working. The shower had a stainless steel floor and was extremely slippery and really was a safety risk. The metal also lifted after hot water began running on it which felt like you could fall through the floor.

Lots of potential with lovely amenities and surrounds. The staff were friendly. Unfortunately Crystalbrook on two occasions now have shown that they don’t back up the marketing.

Partner

6/10

Pleasant

15 Jun 2025

Margaret

Only one spare blanket for two beds. We were assured that sofa bed in family bed was made up but when we arrived it was not made up. Room was cold and could not work out how to turn kn air con. Some written instructions would be helpful.

10/10

Exceptional

03 Jun 2025

Jordan

Loved the access to the beach!

Leisure Family

8/10

Excellent

03 Jun 2025

Deborah Anne

We have stayed here before - it was all lovely except they worked on the room above us it was really loud and the loud staff yelling at each other about the job was Sooo un relaxing apart from this very frustrating time everything else was lovely and really enjoyed the yoga in the morning

Business Partner

10/10

Exceptional

19 May 2025

Christopher

Perfectly located away from town. Serene and calming forest outlook, plus great pool

Business_and_leisure Family_with_children

10/10

Exceptional

08 May 2025

Jorge

Beautiful property, would 100% stay there again!

Leisure Friends

10/10

Exceptional

08 May 2025

Olga

Nice staff at the restaurant
Great yoga teacher (free classes every morning)

Leisure Partner

10/10

Exceptional

28 Apr 2025

quan

Good quiet, staffs are always nice. Restaurant is great.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Nancy

We had a fantastic stay and will definitely be booking in again.

Leisure Family

10/10

Exceptional

20 Apr 2025

Julie

The treetop suite enabled us to see nature up close. It was a stunning setting very close to the wild Tallow beach.

Leisure Family

10/10

Exceptional

06 Apr 2025

Mansi

Beautiful property and great facilities

8/10

Excellent

05 Apr 2025

JAMES

Friendly staff, nice property. Slightly run down rooms and most of the boardwalks were closed as they need maintenance. Food at the Forest resturant was great.

Leisure Family

6/10

Pleasant

29 Mar 2025

Albe

Couch and outdoor lounge cushion seats have stain that I wouldn’t want to sit in them at all. Understand that it’s lightweight construction but I could hear noise from upstairs and from the outside walkway.

Leisure Partner

8/10

Excellent

01 Mar 2025

Shaun

Everything was great,especially the service on the front desk.
The only letdown was the restaurant, the food was average and there wasn't much to choose from on the menu.

10/10

Exceptional

08 Feb 2025

Rochel

This property is absolutely gorgeous. It will take your breath away. The staff were so helpful and friendly. I would give this property 10 Stars. Extraordinary!

Leisure Partner

10/10

Exceptional

04 Feb 2025

Michael

Loved the rooms and the property overall. Very tranquil.

10/10

Exceptional

31 Jan 2025

Tanya

Beautiful

Leisure Family

8/10

Excellent

13 Jan 2025

Catherine

Children at pool area loud and unruly… running and diving.
Would be nice to have a Adult quite pool

Leisure Partner

8/10

Excellent

29 Dec 2024

Marcus

Horrible check in experience a very rude front desk staff member - once that was completed stay was very good

10/10

Exceptional

23 Dec 2024

Michael

Fabulous resort experience

My recent resort experience was truly exceptional. Everything, from the ambiance to the room, restaurant, and service, was perfect. We certainly plan to return.

Partner

10/10

Exceptional

13 Dec 2024

Jennifer

So relaxing

Seriously the most relaxing resort I have ever stayed in. Loved everything about it. The room, the wooden paths through the rainforest to the beach, the pool where you can sit and stare at the view. I will be back. Only stayed overnight this time. Next time it will be longer.

Partner

10/10

Exceptional

05 Nov 2024

Maria

We had a lovely stay enjoyed the pool

6/10

Pleasant

02 Sep 2024

Verified traveler

The check-in was 'painfully slow' and the instruction as to where we could park our car and indeed how to find our accomodation was unclear, it taking 15+ minutes to find our way. It was only when a staff member came down the board walk in a buggy delivering another guest to an adjacent room were we able to find where to park our car and walk from there to our room..

The polished stainless steel floor in the shower recess is extremely dangerous, with one of us almost having a fall on the soapy slippery floor.

Otherwise the facility was very pleasant and well maintained. The architural features were very interesting but at times impractical.

An interesting experience but would not stay here again - prefer a more traditional holiday resort.

Partner

10/10

Exceptional

20 Aug 2024

MANNY

One of the best resorts

10/10

Exceptional

28 Jul 2024

Daniel

Beautiful surroundings and whisper quiet

8/10

Excellent

10 Jul 2024

Harvey

Nice place

Leisure Family

10/10

Exceptional

02 Jul 2024

Mark

Crystalbrook is a delight. I wanted three nights in a place where I could be comfortable doing nothing. Nothing meaning I could leave my wife shopping in Bryon and I could sauna, swim, dine, relax, write, draw… all in the tranquil facilities of this hotel. I chose Crystalbrook two months before our stay that if it was fine weather then great, but if raining (and it poured the whole time we were here) I would still feel like I’ve had the best time. I said to the staff on my way out, this was the fulfilment of a holiday about nothing. If I wanted something I could have found it but I chose nothing and it found me.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Ashton

Awesome place

10/10

Exceptional

02 May 2024

Muammir

Great property overall!

Leisure Family

10/10

Exceptional

16 Apr 2024

david

Love it - such a beautiful relaxing property

Leisure Partner

10/10

Exceptional

14 Apr 2024

Shanna

We loved our stay at Crystalbrook Byron. Always such a lovely getaway. Lovely vibe, great amenities and friendly staff. We look forward to staying again

Leisure Family

10/10

Exceptional

05 Apr 2024

dorothy

Calm,clean and a stylish stay in a rainforest

Leisure Friends

10/10

Exceptional

03 Apr 2024

Mehmet

We really like to stay it’s beautiful rainforest quiet relaxing place highly recommended

10/10

Exceptional

24 Mar 2024

matin

Perfect rooms and relaxing environment

Business_and_leisure Partner

8/10

Excellent

13 Mar 2024

Dominic

Attractive property, good onsite facilities

We recently stayed here for two nights for our wedding anniversary. The resort grounds were absolutely beautiful, a large foyer at the entrance and board walk tracks through the rainforest. Our room was very spacious and included a bath tub, veranda, kitchenette, dining table and lounge room. A short drive from the Byron town centre, we had a car with us which was definitely needed.
We have previously stayed at other Crystalbrook hotels and weren’t quite as impressed with the condition and cleanliness of Crystalbrook Byron. The couches were very stained and rooms felt a bit older than we expected from the photos.
Pool was large and not too crowded, however very deep so only really suitable for laps rather than relaxing. Poolside bar was closed our entire stay so we ordered drinks at the indoor bar instead.
Overall, we had an enjoyable stay and hope to come back one day.

Partner

10/10

Exceptional

18 Dec 2023

S B

Good but not for everyone

Nice hotel. Staff were maybe slightly unfriendly. Big resort spread out so room is a good 5-7 minute walk from pool / restaurant / reception. Not for everyone. Also about a 10 minute walk to beach. Lovely restaurant. Pool average.

Partner

10/10

Exceptional

02 Dec 2023

Andrew

A wonderful resort in a great location. Excellent location facilities and surrounded by a beautiful forest. Service is good but could be improved a little. Nothing major though. Highly recommend.

Leisure Self

10/10

Exceptional

22 Oct 2023

Catherine

A beautiful haven. Will definitely be back. My only concern was that the room smelt musty and the air conditioner blew out musty air, and as someone with black mould in my lungs this was of significant concern, but it thankfully didn't seem to affect me negatively.

Leisure Family

4/10

Poor

15 Oct 2023

Cody

Mixed feelings

Very impressed with the room and facilities. Although I was very disappointed that at the front desk they state that late checkout is available for extra $, but when I requested this, they said I cannot have late checkout as ‘they are fully booked’; I found that hard to believe, as I had a Sunday checkout (very rare for people to check in on a Sunday, and upon checking availability of the room on their website for that day, they were not fully booked out at all? Food variety is extremely limited & expensive, even less variety for their room service menu; literally only burgers, chips and calamari that costs $30?!

Partner

8/10

Excellent

27 Aug 2023

Craig

Great place.

8/10

Excellent

17 Aug 2023

Terence

When you walk into the beautifully appointment cottage, the little extras that were provided made the stay even more pleasant. Had a meal at Leo’s, which was amazing. The decor, staff and food could not be faulted. Delicious brekkie with real coffee included in the stay. Could not fault this property, facilities or staff. Will be back one day.

Leisure Partner

10/10

Exceptional

09 Aug 2023

Darin

Relaxing and friendly stay

Very friendly service from all staff, from reception to the restaurant and even the gardening team. The setting is wonderful and feels secluded, and still only a short drive from town. We enjoyed the walking paths that go through the wetlands on the property, and being able to access the beach with just a short walk.

Partner

10/10

Exceptional

01 Jul 2023

Mark

Almost perfect

10/10

Exceptional

29 Jun 2023

Donna

Beautiful tranquil setting, really well maintained, lovely relaxed vibe.

Leisure Partner

10/10

Exceptional

31 May 2023

Paul

Fabulous exceeded expectations. Can’t wait to go back .

Partner

10/10

Exceptional

13 Mar 2023

Jean-David

Loved the quiet peaceful rainforest environment. Staff was friendly and helpful.

Leisure Self

10/10

Exceptional

20 Feb 2023

Sean

This resort is incredible, and the photos don’t do it justice. Gorgeous boardwalks through rainforest to your rooms with an easy, beautiful walk to a stunning, sparsely populated beachfront. The pool and restaurant are great too.

Leisure Partner

10/10

Exceptional

12 Dec 2022

Verified traveler

Amazing!! Beautiful nature indulgence.

Friends_and_family Family

10/10

Exceptional

23 Sep 2022

Tod

Great hotel, amazing friendly staff, lovely cuisine and wine list. Have stayed a numbers of times previously and will again.

Partner

10/10

Exceptional

16 Aug 2022

Michelle

Stunning

Love this hotel - lovely ambience and service.

Partner

10/10

Exceptional

07 Feb 2022

Melissa

Beautiful place, wonderful service and amazing food

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2022

Andrew

Great resort in a magnificent rainforest setting
Staff were amazing even remembered it was our anniversary and birthdays in the time we stayed
Room was excellent although it should be for the price paid
Only improvement could be to change the dinner menu every couple of days as it becomes quite repetitive
Five stars!!

Leisure Family

6/10

Pleasant

17 Nov 2021

Verified traveler

Mixed reaction to new ownership.

This property is now overpriced for what is offered. It was much better under previous ownership. Now understaffed and can you believe short sheeting at this price.
Pool still beautiful and palm forest always a delight. Byron is now so busy too.

Partner

10/10

Exceptional

28 Feb 2021

Verified traveler

Absolutely beautiful location, grounds were magical and beautiful maintained. Reception and pool bar staff were amazing.

Leisure Friends

10/10

Exceptional

26 Feb 2021

Maria

Tranquil Retreat

Great beautiful setting, rooms were excellent. Loved it

Friends_and_family Friends

10/10

Exceptional

17 Jan 2021

Verified traveler

Lovely, relaxing resort in tranquil surroundings. Loved lounging by the pool and walking to the beach.

Leisure Partner

6/10

Pleasant

06 Jan 2021

Isha

The hotel was fine but a couple of things were quite disturbing. On the eve of Christmas the staff member just entered the room to keep the cookies without knocking and didn’t even apologise after seeing us in the room.
The second thing which was so unprofessional was they charged us $85 for a yoga mat which they “thought” was missing but it was in the cupboard, and instead of calling us to check, they just decided to charge us for it. I had to call the hotel and follow up to get my refund after a few days.
I paid almost $700 per night and small things like these make a difference in the experience.

Leisure Partner

10/10

Exceptional

06 Mar 2020

MITCHEL

Fabulous combination of incredible service and great property and accommodations.

Partner

10/10

Exceptional

23 Feb 2020

Nicole

Living in a rainforest was amazing. The boardwalks throughout the property offer a chance to get back to nature. The rooms were luxurious and very comfortable. Food at the restaurant is great quality too. Love this resort and will be back!

Leisure Partner