Name: Hotel Riu Palace Swahili - All Inc - Adults Only
Address: Nungwi Road, Zanzibar, 73107, TZ

2/10

Poor

28 Jul 2026

kwaku

I am disappointed with my recent Expedia booking experience and the way this situation was handled. Prior to my arrival, I was notified that my reservation would be moved to accommodate my delayed baggage. I was specifically assured by an Expedia customer service representative that the necessary arrangements had been made and that the issue would be resolved when I arrived at Hotel Riu Palace Swahili.

However, upon arrival, I was informed by the hotel that no such accommodation had been arranged. As a result, I paid an additional $595 out of pocket.

What made this experience even more frustrating was the constant back-and-forth between Expedia and the hotel throughout the entire day. Despite numerous conversations, no one took ownership of the situation, and there was no meaningful resolution. Instead of enjoying my vacation, I spent valuable time dealing with stress, uncertainty, and unnecessary complications which impacted the trip negatively.

As an Expedia Platinum member, I expected a much higher standard of service, communication, and support. I trusted the assurances provided by Expedia’s customer service team, but the outcome was completely different from what I was promised. I am requesting a thorough investigation into this matter and a review of the handling of my case. Given my Platinum membership, the additional financial burden, and the significant inconvenience caused, I would appreciate direct follow-up from management and an appropriate resolution.
Thanks

8/10

Excellent

27 Jul 2026

Emilia

Nice resort located on the beach ! Rooms are large and comfortable. All inclusive meals at the buffet were ok (5/10). Drinks were below average (3/10), except for beer. You definitely feel safe at the hotel and staff is friendly and helpful at all times.

10/10

Exceptional

26 Jul 2026

Josline Tshibangu

Un séjour tout simplement magnifique ! Tout était parfait : le personnel était accueillant, la nourriture excellente et variée, les chambres propres et confortables, et les installations impeccables. Nous avons passé des vacances inoubliables. Nous recommandons cet hôtel sans hésiter et nous reviendrons avec grand plaisir !

10/10

Exceptional

24 Jul 2026

Brian

Amazing

6/10

Pleasant

21 Jul 2026

Edward

Good property but in the middle of the slums. Restaurants outside of the Buffett are not available daily for everyone.

Partner

10/10

Exceptional

20 Jul 2026

Ibrahim

Na

Partner

10/10

Exceptional

19 Jul 2026

Ellie

I had an ocean-view room, which was clean, spacious, and very comfortable. The buffet was good with plenty of options, and there were several à la carte restaurants for dinner that were included as well.

I also liked that the beach wasn't private. It gave us the chance to meet friendly, talented local people. Some performed traditional dances, while others sold souvenirs. They were always polite and never pushy. You can also take a nice walk along the beautiful white-sand beach and browse the local shops.

My husband and I spent five nights here and enjoyed every minute of our stay.

Partner

10/10

Exceptional

11 Jul 2026

Tayse Cristina

The hotel is new And the staff are great we had an amazing time.
The only issue is that the property was poorly built and already has signs of distress it will probably look worse in a few months

Partner

10/10

Exceptional

11 Jul 2026

Katsiaryna

Nice place.

10/10

Exceptional

11 Jul 2026

Katsiaryna

Very nice hotel

10/10

Exceptional

10 Jul 2026

Ketan

The best place in Zanzibar

Partner

10/10

Exceptional

05 Jul 2026

Julius

Fabulous

Business

6/10

Pleasant

24 Jun 2026

Steven

The resort was nice. The food and staff were great. Just need move actives for the days that it rains. Also needs destinated smoking areas.

Partner

10/10

Exceptional

10 Jun 2026

Shuaib

Clean room brilliant room care and cleaning well maintained hotel very beutiful beach views and clean well maintained pools. Room service can be a little slow and food a little repetitive but overall very good experience.

Partner

10/10

Exceptional

02 Jun 2026

Antonio

The hotel and room are spotless, and the staff is incredibly friendly and helpful. They offer a wide variety of breakfast options, and the spa is simply amazing. We also thoroughly enjoyed the restaurant, which serves delicious food and has an impressive selection of wine labels.

Partner

10/10

Exceptional

24 May 2026

Alma

This property was beautiful and the food was outstanding. Their ALL INCLUSIVE price includes everything! This isn’t true of other stays where you pay for certain foods or drinks. The RUI PALACE SWAHILI is true to its word and it was fantastic!

Partner

10/10

Exceptional

23 May 2026

DeWan

Beautiful property with extremely friendly staff. The view of the beach was amazing. There were events all throughout the day hosted by hotel staff, so we did not have to leave the resort for anything . They cleaned our rooms multiple times a day. Our minibar was always stocked. Highly recommend this hotel if you’re looking for. Relaxing getaway.

Partner

10/10

Exceptional

19 May 2026

FARUK

I like the entertainment team mostly Yohana

Friends

2/10

Poor

09 May 2026

Reggie

This was a very disappointing experience. I had arrived after a long day of travelling to discover that I had booked the wrong dates and was supposed to arrive the previous day. I always double, triple check the dates when I am booking, but I guess I made a mistake. Once this was realized, I was really hoping the staff would help me resolve this as painlessly as possible. I asked for any kind of break on staying another night, specifically said even $50 off (from $240) would be huge. They responded with a hard no. They made it clear that this was my fault and they had no intention of helping. \"Go and check the apps if you want a better price\" is what the manager told me. No attempt at all to be empathetic to my situation, with very much a \"why should I help you\" attitude. I would understand if the place was busy and it was costing them money to give me a break, but it was empty... based on the people I saw, I would estimate they were at 10-15% capacity, tops. In the next 20 minutes after this interaction, I had someone come into my room to \"check on the water\", then 5 minutes later someone came to \"check my bed was made\", and then 5 minutes later my wifi cut out! The wifi cut out about 5 times in the night I was there. The beach is also tiny and you will be swarmed with locals trying to sell you stuff. All that being said, other than the manager, the staff was very friendly.

10/10

Exceptional

03 May 2026

ISAAC AZIEL EKOW

Great varieties of food. The staff were amazing, always happy to help when you need assistance.

Friends