Name: The Klagan Regency
Address: Tb-00-01, 1Borneo Hypermall, Jalan Ums, Sabah, Kota Kinabalu, 88450, MY

10/10

Exceptional

17 Mar 2026

Olive

We loved the Klagan regency. Everything about it was amazing. The staff were very friendly and helpful. We will definitely stay there again if we visit Kota Kinabalu.

Partner

10/10

Exceptional

14 Sep 2025

Boon

No parking available so we parked at the mall adjacent to the hotel. Our flights are at 9am so we checked out at 5.30am but door to mall car park is locked by mall staff. Walked up car ramps to car park from outside but could not leave as payment must be made inside the mall which open at 10am. There are also no security personnel at mall to help us. Fortunately a kind hotel was was able to call mall parking attendant to come over in motorbike so we can pay and leave the car park. Fortunately we had ample time and did not miss our flights.

Leisure Family

8/10

Excellent

27 Jul 2025

chan hong

Good price for what it has to offer.

10/10

Exceptional

31 Oct 2024

Ali

We had a good time. Staff is very kind and helpful.

Leisure Family

10/10

Exceptional

06 Jul 2020

Manivannan

Need to improve the quality and choices of breakfast... Need to have more options for other meals.

Business

10/10

Exceptional

07 Jun 2020

Rafiee

the best place for holiday, good service

Business

10/10

Exceptional

19 Mar 2020

Verified traveler

Will stay again, definitely

It was amazing..the room is clean, the breakfast was great..will recommend to friends

Friends_and_family Family

10/10

Exceptional

15 Mar 2020

Verified traveler

Awesome nice place to stay with famili

Leisure Family_with_children

10/10

Exceptional

03 Mar 2020

Verified traveler

best stay in sabah

Business_and_leisure Family_with_children

8/10

Excellent

28 Feb 2020

Aimi

Everything was perfect but the bathtub drain stopper stucked in closer position; hence the water cant drain out propey.

Business Partner

8/10

Excellent

31 Dec 2019

David

Great hotel near to the UMS campus.

Was here on a vacation, and stayed in KK for a few nights while exploring Sabah. This hotel is convenient and is located in a large mall. It seems to be an old Novotel, but has not really been maintained well and is in need of some repair. However, it is clean and comfortable and the series excellent! The breakfast is comprehensive and good and the rooms are large. The only is so we had was the water in the show as not quite hot enough, and parking is a big problem. The hotel itself does not have any reserved par and there is no valet service. There is only street part, but because it is located at a big mall, most of the time there is no parking available. Overall, a good hotel outside of downtown. Note that it takes about 20 minutes to drive to downtown from this hotel.

Partner

8/10

Excellent

30 Dec 2019

David

Nice hotel near UMS

Vacation with my wife. Overall the hotel is nice, and the service is very good, but the parking is a big problem. There is only street parking available, and because the hotel is part of a mall, it is really hard to find parking. The hotel should provide at least valet pa.

Partner

10/10

Exceptional

30 Dec 2019

Verified traveler

the best hotel

Family_with_children

4/10

Poor

17 Dec 2019

Verified traveler

Room is not ready after register for check in. Check in abt 1900hrs local time. Problems in finding parking lot.

Partner

8/10

Excellent

15 Dec 2019

Verified traveler

Parking problemmmmm

Leisure Family_with_children

10/10

Exceptional

09 Dec 2019

Verified traveler

staff is very nice

Leisure Family_with_children

8/10

Excellent

02 Dec 2019

KlaganGuest

Like : Comfort, easy acces, friendly and helpfull staff
Dislike: parking

Leisure Family

10/10

Exceptional

26 Oct 2019

Verified traveler

Good. Excellent

8/10

Excellent

01 Oct 2019

Verified traveler

4 free parking slot

Everything is good except for parking space. You'll need to pay RM6 for 5 hours and RM2 for next every hour. 10am-10pm

10/10

Exceptional

09 Sep 2019

Verified traveler

Breakfast is delicious n much more .bath room i like

4/10

Poor

06 Sep 2019

Frustrated

Only four car parkings available, and always got people reserve to the extremely limited parking. Should have been 1st come 1st serve basis instead. Extremely difficult to get a parking.

Business Family

8/10

Excellent

04 Sep 2019

Verified traveler

The food was not so gòod, it would be a good idea to have a chef from Semenanjung. The nasi lemak sambal was sweet n it should be spiced up

Business_and_leisure Family

10/10

Exceptional

13 Aug 2019

Verified traveler

Superb And superbbb

Leisure Family_with_children

10/10

Exceptional

08 Aug 2019

Verified traveler

Near to work place

10/10

Exceptional

04 Aug 2019

Verified traveler

Bathtub, pool n foods are great

Leisure Family_with_children

2/10

Poor

13 Jul 2019

Verified traveler

staf kurang ajar

10/10

Exceptional

22 May 2019

Rick

Very nice hotel

Leisure Partner

10/10

Exceptional

14 May 2019

Saiful

Nice to stay!!!

Business Self

10/10

Exceptional

02 Apr 2019

Ayu

Good place to bring family for vacation. Spacious. Fast check-in process. Receptionist inform that swimming pool still under renovation and propose room with bath tub. She's really helpful.

However, hopefully management of the make a proper maintenance schedule and avoid school holiday. Some customer like me, priority to choose hotel is swimming pool availability.

Other than that, I really enjoy the stay here :)

10/10

Exceptional

02 Apr 2019

BATRISYIA

Very good to stay

Friends_and_family Family_with_children

10/10

Exceptional

11 Feb 2019

Dan

Hotel might be a little off the city area but grab and easily accessible. I rather stay in the outskirts where it’s not that noisy.
Nearby mall for all your needs at any hours, one borneo have lots to offer. But don’t expect a shopping heaven from it, it’s far from it. It maybe a hyper mall but shops are quite basic.
Our stay was awesome, room is clean and staff and friendly and helpful. Breakfast was average, KK have much more to offer for breakfast in other places.
Didn’t get to try their pool, but visited it. Basic pool nothing fancy, good for kids to relax.
Overall experience is good and will like to stay there again. KK is full of places to go, will revisit some time soon.
Please give up the good work

Leisure Partner

8/10

Excellent

11 Feb 2019

Rafflesia

Pros : Many defects in room (shower & aircon ). Call the technicians & they attended the fault very fast.
Hotel next to 1Borneo Mall - very convenience with many eateries & shopping.
Cons :
Lighting in the toilet is very dim. Should repair the lights over the toilet bowl.

Leisure Partner

10/10

Exceptional

28 Dec 2018

Verified traveler

Nice hotel

8/10

Excellent

27 Dec 2018

Verified traveler

Good place to stay..

8/10

Excellent

26 Dec 2018

Verified traveler

No parking it’s not good

10/10

Exceptional

18 Dec 2018

Verified traveler

Breakfast very delicious👍👍

8/10

Excellent

09 Dec 2018

Verified traveler

The room very big space .

8/10

Excellent

02 Dec 2018

Verified traveler

room not so cool even though the temperature was set to 16. already called technician to look at it but problem was still not resolved. but front desk was very pleasant. they even offered me extra bed with no extra charge at all.

8/10

Excellent

27 Nov 2018

Israyana

Business trip @ Kota Kinabalu

Room was satisfactory. Car parking area limited. No basement parking, only open area in front of the hotel (first come first serve). Others are find and comfy.

8/10

Excellent

17 Jun 2018

Lahiru

The staff was very helpful and great service! However the premises is little run down and cleanliness is not quite good.

The swimming pool is not very clean as well!

Breakfast was okay!

Family

10/10

Exceptional

04 Jun 2018

Keith

This hotel is a long way out of town, the buses are cheap and worth using both ways, but don't expect a regular time table.eat in the shopping moll.

2/10

Poor

02 Jun 2018

Verified traveler

Very dissapointing. Should downgred to 1 or 2 star

Very poor service. Had aircond problem while staying there. Very late respon and problem was not solve. Food is worst. Very dissapointing. Food option Disrespect to those who went for sahur.

8/10

Excellent

31 May 2018

ag rozalyzam

it’s realy hard to find a park near hotel...always full

Family

8/10

Excellent

28 May 2018

Jessi

Good place for short family holiday

Good place for kids to swim, parents to relax beside pools, shopping complex attached to the building, Friendly staff. Sure will come again.

4/10

Poor

20 May 2018

thinesh varan

Nil

Nil

Family

10/10

Exceptional

11 Apr 2018

Verified traveler

good location for shoppers

Lucky to get season parking card.Taxi and grab cars are easy.Staffs friwndly

8/10

Excellent

28 Mar 2018

hidad

nice hotel

great experience. nice view. cozy place. but food not so great. should improve more on tasty food. sure will come again.

8/10

Excellent

19 Mar 2018

Ummi Hani

One borneo stay

Reasonable short stay.

Family

4/10

Poor

10 Mar 2018

Ahmad Hasri

Emergency drill

Shd have standard operational procedures in case earthquake occurs. Seem nobody cares to the recent shakened experiences.

10/10

Exceptional

11 Feb 2018

Musliani

brekfast like a queen😍

i love this hotel..its always over my expectations..i love the food that they serve..highly recommended for those who seek lovely and tasty food like me😊

6/10

Pleasant

05 Feb 2018

anjar

quit good hotel for the location near business are

good for shopper coz near business location
nice staf
lack of facilities (need to be improve)

8/10

Excellent

04 Feb 2018

Ani

Decent hotel though location not ideal

Hotel was adjoining 1Borneo Mall and so very convenient. But it would have been better to book a hotel near Jesselton Point overseeing vast expanses of the sea and also a convenient location for island hopping and other facilities as well. Klagan Regency was a decent hotel though with excellent beeakfast. The only negative aspect of the hotel was its poor lift management.

8/10

Excellent

19 Dec 2017

Verified traveler

strategic location

friendly staff

Family

10/10

Exceptional

18 Aug 2017

Stacey

Nice spacious rooms

The room was really spacious and modern with a comfy bed. The bathroom was nice but not very well designed - u had to be standing under the shower to reach the taps to turn it on which meant u got soaked if you tried turning it on before getting undressed, and a glass wall separates the shower from the bedroom so for some privacy there is a blind which has mould stains from being in the shower. Other than that it was really nice. Breakfast was great, so much variety and it all tasted good. The staff were nice. The computer printing and scanning facilities in the foyer turned out to be really handy (don't think we would've noticed them normally but we ended up needing them). The pool area looked nice, we didn't have time to use it though. The gym was super basic! The mall the hotel is attached too was really average though, there was only a handful of western fashion shops.

4/10

Poor

04 Aug 2017

lyza

Room dusty, Linen setup no standard, breakfast.

-my room still in dusty
-line setup not standard
-breakfast at other hotel is better than here

10/10

Exceptional

13 Jul 2017

Verified traveler

Excellent customer service!

Blocked sink in bathroom! Just a phone call to maintenance, problem solved.

10/10

Exceptional

07 Jun 2017

Verified traveler

Sisters Nite Outing.

It was good, the room is spacious, clean and comfort, I can easily go to the mall to buy something. The view was great from 17th floor. Moreover the staffs were all very friendly and helpful. Breakfast for 2 adults and 2 children are the best offer for my family. Staying here are the best compare to the other hotels in 1 Borneo Hypermall.

Family

8/10

Excellent

28 May 2017

Verified traveler

nice hotel

actually i am looking the hotel at the town area. when i arrived at the klagan hotel, the staff said- miss this is not this hotel. you are booking for klagan regency. n it is about 20 minutes from here. so be careful guys between klagan hotel and klagan regency.

8/10

Excellent

02 May 2017

Ennie

Nice view

The Aircond not too cold..the swimming pool opening at night period too short..

8/10

Excellent

30 Apr 2017

kevin kia jong

The wifi always needs to log in. Troublesome.

10/10

Exceptional

25 Mar 2017

Reen

Overall ok

Ok just on the first night the water on the room flood and the light broken...but stay good in the room spacious and comfort

6/10

Pleasant

20 Mar 2017

Verified traveler

Nice and comfortable hotel location are strategic
Friendly reception and nice design

6/10

Pleasant

05 Mar 2017

Safian

Poor Request Delivery

First room the aircond wasn't strong. Got upgraded to Deluxe. Call reception for safe box issue but no one attending. Call for extra hanger also no one attending. Courtesy and staff attitude were great but implementation very weak. Hotel management should look into the delivery of guest request rather than only concentrating on standard and courtesy.

8/10

Excellent

03 Mar 2017

Verified traveler

Got bathtub, suits best for famiy

Parking was quite a problem. Not provided. Quite difficult but overall, still good

Family

6/10

Pleasant

01 Feb 2017

Verified traveler

Bedsheet need to change. Seem like got bed termite

8/10

Excellent

20 Jan 2017

Verified traveler

A very nice hotel but a little bit far from town center. Room is very good and clean. High standard of interior deco. Very affordable rate.

8/10

Excellent

12 Jan 2017

Rude

Value for money

Nice n comfort

8/10

Excellent

10 Jan 2017

kelly

Convenient for shopping and service good

Auto upgrade the room for me is good, good location and good service. The hotel staff are friendly and polite

8/10

Excellent

09 Jan 2017

SUHAEB

Value for money

The place was far from the area I thought I booked

8/10

Excellent

02 Jan 2017

khaizuan

great place to stay

Overall ok. Only need to improve on Wifi connectivity.

Family

8/10

Excellent

25 Dec 2016

lan

Well organise & neat.

It was a pleasant & enjoyable stay. I would to suggest if the hotel could provide reserve parking for guest.

6/10

Pleasant

25 Dec 2016

Angkoo

Nice short stay

It was a business trip. Quite close to my work place, about 20 mins away. Convenient as it is beside the shopping mall.
Quiet area, although the gym was on the same floor. The breakfast was not a great spread, but was good enough to be stuffed till lunch.
It was a bit shocking when I stepped into the room where part of the flooring was wooden panel. It felt hollow at some parts and in fact can feel your foot sinking in.

6/10

Pleasant

22 Dec 2016

Verified traveler

Nice hotel good breakfast

The room is nice and the view is wonderful...recomended to family and friends

8/10

Excellent

13 Dec 2016

Verified traveler

Quite an interesting experience. just the Gym and pool not so user friendly.

8/10

Excellent

10 Dec 2016

rosli

hotel within shopping mall - very pleasant indeed

hotel is clean with prompt respond to guest complaint. however checkout process is very slow.

8/10

Excellent

02 Dec 2016

Verified traveler

Nice family hotel and friendly staff... Great location at 1borneo shopping mall... Will come again...

6/10

Pleasant

06 Nov 2016

Rondo

Nice view of UMS' mosque. However, blanket was a bit smelly.

8/10

Excellent

02 Oct 2016

Hasrizan

worth for money

Family

4/10

Poor

30 Sep 2016

Nora

Good location but bad aircondition in hot climate

The location is at 1Borneo Hypermall so easy access so the mall so i can do some shopping at H&M, CottonOn, Parkson, Gap, Mango etc and easy to find good food restaurant which is awesome!
As for the hotel,I have no problem with the staff and they are very nice and welcoming. There is egg station for breakfast which is good but with a price if RM40++ for adults, it is lacked of food variety compare to other hotel!
The pool has already great view but there was a bad smell at the end of pool near the empty bar which by the way has lots of ants! Lack of towels whereby i ordered 5 it only came 3-4 towels only!
KK is already hot and when i entered the hotel it was warm but when i entered my room the aircond was not cold as other 3-4-5 star hotel! it was still warm! Hope the management can fix it that. Also the white towels bathroom in the toilet has stained already. Pls throw it away already

10/10

Exceptional

11 Sep 2016

Hjh Noorisda

Great place to stay

A great stay with friendly staffs

Family

8/10

Excellent

10 Sep 2016

Verified traveler

Very good accomodation

I love the food at breakfast time. Love the pool. Staff also very friendly.

6/10

Pleasant

06 Sep 2016

Verified traveler

Too smelly inside the room and some of electronic item need to improve or replace ..

4/10

Poor

27 Jul 2016

Verified traveler

The Indoor pool \"Rain\"

I choose this place, because they have an indoor pool, but unfortunately, they did not allow us to use the pool because of the the \"Rain\". This is indoor supposed to be we can use it. And the first room we got is not clean, and the room was open, there hallway smells and every floor, I spoke with their Hotel Manager or Superior, She's being nice after I completely complain about the room in 11th Floor. Anyway the Manager decided to give us a different room, I'm just okay with it, but not 100% they really need to improve their cleanliness to attract more Tourists to visit Malaysia specially the new ones.t

8/10

Excellent

20 Jul 2016

Verified traveler

Good choice for visiting of north-west Borneo

Good choice for spending some days in Kota Kinabalu. The staff from very beginning was nice and helpful. Hotel was chosen to be a starting point for trips with rent car to Sepilok, Poring and KK surroundings. Far from city centre getting there without car may take some time/cost (taxi, bus etc). There is a shopping mall 1Borneo, and some 24h shops nearby.
There is no parking lot. Car can be parked on paid parking next to mall. Parking directly in front of hotel costs 6 MYR.
Room was clean and tidy. Everyday bed was made and botteled water provided. WIFI good connection.
Breakfast buffet - much to choose for everybody.
Pool on 7th floor clean, but surroundings not; of course mess was made by the guests, but hotel service shall be interested more.

6/10

Pleasant

18 Jul 2016

HHC

Bed bugs

Comfortable overall but attacked by bed bugs. Doubt about the room cleanliness.

6/10

Pleasant

11 Jul 2016

Karen

Reasonable pricing

Swift check in service, good air conditioning. However, a bit disappointed with the bath tub drainage as the water could not flow out as it was stuck.

8/10

Excellent

24 Jun 2016

Sabri

Everything's fine except for its small sized room

The food for sahur wasn't that imptessive. Should improve considering the time to eat early in the morning. If it was actual bteakfast things were better. Just maintain the same expectation would do. Tq

8/10

Excellent

23 Jun 2016

Mahalingam

pleasant and comfortable

Stay was good. staff handle with hospitality. room service was very good.
will look for the same hotel in future stay.

Family

2/10

Poor

21 Jun 2016

Yee Kit

unpleasant stay in this hotel

first i was quite excite to stay in this hotel.
However I was cheated by the photo in the websites, the hotel is quite rundown and need some renovation.
After taken the shower, the water hardly go down to the drain. The door not able to close properly. I have changed three rooms in three different days the room are all same. I have staying one day in suite room but condition better than the superior room. Breakfast was suck.
will not recommend this hotel.

Family

8/10

Excellent

29 May 2016

Sheryl

Spacious room but bad location

Was able to get early check in which was so nice as we had taken the red eye.

Hotel was quite far from downtown - takes about 30 mins from the airport to downtown then give or take another 20 - 30 mins from downtown to 1Borneo depending on the traffic jam that day. Taxi from airport would cost MYR 50 while from downtown MYR 30 so costs could add up just with transportation alone. Location is convenient when taking tours as it was on the way to city highlights such as Kinabalu Park, Poring Springs, River Cruise et al.

Max from the front desk was especially helpful and even provided good insight on which places to go to / tours to book.

Food was quite dismal - breakfast a sorry affair. The only redeeming dish I tasted was the beef rendang. You'd be better off taking your meals elsewhere. The mall right beside offers a multitude of options. My fave finds were Nandos, Nur Balgis and My Kitchen Curry House.

Room had a nice view and had the usual toiletries as well as a flat iron. Hotel also had a pool but the gym was not open while we were there. Loved the chair massager by the lobby.

Partner

4/10

Poor

26 May 2016

jermy

So far from city center and the airport

Don't even bother bringing 2-piece coz most people swimming are all covered. Breakfast choices are good. There's nothing much in the mall. I did not really enjoyed my stay here. I was here alone on vacation for 3days. My advise is to choose hotel thst is within city center, kk is not as fun as KL so nevermind the cost per night. However, hotel staff is good, they let me extend 2hrs for free from the 1pm check out time.

10/10

Exceptional

16 May 2016

Verified traveler

worth it..will be back soon..

Family

4/10

Poor

18 Feb 2016

Verified traveler

Wrong location for leisure

Location is too far fom any place of interest. And the room smells of paint

6/10

Pleasant

14 Feb 2016

chew

Comfy but room need some renovation.

Family

6/10

Pleasant

02 Feb 2016

Mohamad Noh

Neither here nor there

I would admit the location of the hotel to serve our purpose of stay in Kota Kinabalu which we are thankful for. However discomfort was felt when entering the room everytime due to the scent of stale cigarettes which made resting at times uneasy. Wifi wasnt available on our first night of stay. However on overall our stay there is decent. Thank you for the hospitality given by the hotel.

Partner

6/10

Pleasant

14 Dec 2015

SUI KI

Thanks for upgrade me to a better room 1010, but wifi connection problem and the portable/moveable shower malfunction. Then, next day, moved to another room 628, down graded with bad view and fscilities. Next moved to room 610, seemed similar to room 1010, but toilet curtain was malfunction and rough floor nearby the bathtub was missing in order to avoid slippy, also two lights beside left and right of the bed, and a sofa were missing. Thanks.

Family

8/10

Excellent

01 Dec 2015

Sitti

Ok

I felt good and great at there and also i enjoy a lot of things right there!

10/10

Exceptional

21 Nov 2015

Verified traveler

Awesome place to stay . hotel + largest mall

hotel + mall. What else some one need at an adventure placr like Borneo

8/10

Excellent

09 Nov 2015

Verified traveler

nice room but far from city

Hotel was nice next to shopping mall however it is quite far from the city centre so it will be much better to rent a car to move around. Taxi fare is quite expensive too.

8/10

Excellent

15 Oct 2015

Maszuria

feel great when staying at klagen regency.Suitable for everybody.
Please sent me invoice receipt.