Name: Courtyard Hotel @1Borneo
Address: G-800 1Borneo Hypermall Jalan Ums, Kota Kinabalu, Sabah, 88450, MY

8/10

Excellent

26 Jun 2019

Verified traveler

Near shopping mall

Business_and_leisure Self

8/10

Excellent

10 Jun 2019

Verified traveler

Its cafe has good view

Leisure Family_with_children

8/10

Excellent

01 May 2019

Verified traveler

NICE PLACE TO STAY

8/10

Excellent

27 Apr 2019

Verified traveler

helpful n friendly staff

Business Friends

4/10

Poor

20 Apr 2019

Verified traveler

aircond tak sejuk,was ask to wait,after 3 hours,not cold,claim dah servis,tapi tak buka pun check,wait until 12am still same,ended asking for fan..seriously..stay hotel guna kipas? they have to servis or upgraded the aircond

Family

4/10

Poor

14 Apr 2019

Verified traveler

Gloomy Room

The room very small. Like very difficult to breath. Craked on the wall and floor. We rented a water boiler for RM6. Overall, we don't like the stay.

Family

6/10

Pleasant

07 Apr 2019

Verified traveler

Hotel restaurant not very tasty.

Family

8/10

Excellent

03 Apr 2019

abdul

channel tv so bad

Business_and_leisure Partner

8/10

Excellent

02 Apr 2019

Verified traveler

Averagely good.

Business_and_leisure Partner

8/10

Excellent

29 Mar 2019

Dr.Arif

For one night say? Good
Parking? Included but ridiculously expensive

Leisure Partner

6/10

Pleasant

11 Feb 2019

HOCK LEONG

Moderate.

The hotel is bit old and furnitures too. The power supply switches need to improve some are not working. However it is a moderate conditions, summaries to say it is a bit out of town area.

Family

6/10

Pleasant

06 Feb 2019

Hossin

Food.Service

The room.service food is not up to standard..the french fries was oily n seems.they used recycle oil..

Family

10/10

Exceptional

28 Dec 2018

Verified traveler

nice hotel view... room glass need to be cleaned.... so that we can see clearly the view of hotel surrounding

6/10

Pleasant

01 Dec 2018

Shamsuddin

Things to improve

Wi-Fi stated on the promotion but at hotel still under upgrading service.
Need to pay parking instead of free parking for hotel guest.
The main door so tied to open and the shower door will disturb the opening and closing of the door during shower.

8/10

Excellent

26 Nov 2018

Shivanesh

Close to university and shopping mall, made it easier to finish up my stuff

8/10

Excellent

07 Nov 2018

Chong

best value for what you pay

best value for what you pay, need proper pest control inside room as small ants was noticed on table and wall. still room to improve.

10/10

Exceptional

23 Oct 2018

ahliayamin

Nice place to stay and the staff also very welcoming

8/10

Excellent

21 Oct 2018

Chong

room to improve, can improve to be better hotel

-room light too limited, this make housekeeping staff not able to spot dust and web on floor n wall.
-notice there is ants on the table making way along to wall too, its time to do some pest control.
-local breakfast not bad, kitchen staff need to always stay alert and top up food when food is running low.
-ventilation fan in toilet malfunction, housekeeping and maintenance staff should always check and report room condition.
-no room wifi and LAN port not working too.

room to improve, can improve to be better hotel with better management to manage operation staff.

10/10

Exceptional

05 Oct 2018

ZAMRA

Ok

4/10

Poor

10 Sep 2018

Mona

The hotel is quite old and although the bedroom is clean, the bed and pillow were not comfortable and there is no WiFi in the room. Breakfast was good. Location is far from city centre- 20min with taxi. Not walking distance.

Friends

10/10

Exceptional

01 Sep 2018

Mohammad Ammar Hakim

Nice stay

At first my TV wasnt functioning well, and i was unable to lock my door. Called the receptionist and they upgraded me to a better, bigger room. I would suggest to check everything first before settlingg in.

8/10

Excellent

05 Aug 2018

Ji

The hotel is very close to a convenience store and thr 1Borneo mall so it was easy to find places to shop. The hotel restaurant has a beautiful view of the mountains at sunrise and sunset.

10/10

Exceptional

16 Apr 2018

Verified traveler

Good hotel attach to shopping mall

Nice staffs, peaceful & quiet night, good food, beautuful sceneries.

8/10

Excellent

01 Jan 2018

jeffry

room too small for 230

ok

Partner

6/10

Pleasant

19 Dec 2017

NUR SYUHADA

my stay was not good nor good.. the hotel was ok.. the parking should be improve.. the hotel charge you rm10 for parking in front of the hotel. The Parking should be free especially dedicated parling for the hotel.

Family

4/10

Poor

10 Dec 2017

Verified traveler

The hotel was nothing compare to the picture .. Quite disappointed with the hotels condition

Family

8/10

Excellent

04 Dec 2017

MR R

One night stay

Staff is friendly, breakfast is good and the place is very strategic.

8/10

Excellent

26 Nov 2017

Lan

right inside the shopping mall,good shopping place

Easily shopping place, Good housekeeping. Overall satisfied

2/10

Poor

11 Nov 2017

Verified traveler

No recommended

Family

6/10

Pleasant

30 Aug 2017

Verified traveler

The room was not really bad with no wifi, no window

Partner

8/10

Excellent

21 Aug 2017

Mohamad Azhar

Need improvement

The furniture worn-out. Food not really appealing. Location wise, connected with a large shopping mall.

Family

8/10

Excellent

22 May 2017

Verified traveler

Relaxing your vehicle.

It was convenience because I can park my own vehicle near the hotel. The hotel should upgrade its TV signal because the view is not clear.

2/10

Poor

12 May 2017

Hasim

Not value for money

In real look so much different with picture. Bad description.

Family

6/10

Pleasant

27 Apr 2017

Ayie

Good for budget traveler

good room condition, near shopping mall and university.

2/10

Poor

26 Dec 2016

Verified traveler

Location is great close to the mall.

Cleanliness terrible bad smell in the room.
Breakfast is fine.

2/10

Poor

24 Dec 2016

Verified traveler

Waste of money..

Its was horrible.. The room is really small.. And dusty.. The pipe is broken.. The light is soo little.. Only the table lamp is working.. And the water heater is not working also.. The room service is suck..!! Not recommended at all..

Partner

8/10

Excellent

06 Dec 2016

Jordan

Upgrade the wifi

Overall.the services provided were ok. However, the service in receptionist have to improve a bit because i wait for quite a long time to check in. In fact, i fy booked this hotel through online.

4/10

Poor

06 Nov 2016

Kimberly

The room is without window and the air-conditioning was bad.

2/10

Poor

08 Sep 2016

Verified traveler

Hotel with lot of improvement need

No wifi vs advertised \"high speed wifi\"...bathroom water no hot at all. Air-cond too cold through out the night, cannot be controlled. Not recommended to stay.

6/10

Pleasant

21 Aug 2016

Rosie

Okay, served its purpose to a certain extent

Room was bad. Asked for a change, was given but the AC didn't work well. Had some men to come and repair it, worked fine for a while but in the middle of the night it was back to not-working-fine. Too lazy to make a fuss out of it. were there for a convention, so to an extent, this hotel served its purpose. Breakfast items could be varied a little more.

6/10

Pleasant

20 Aug 2016

Verified traveler

POSITION VACANT. FRONT OFFICE STAFF.

Good location for shopping, eating and business BUT how can any hotel owner expect to run a hotel of this size with a skeleton front office staff.? How do they expect to keep the staff happy and avoid a mental breakdown? No customer wants to wait in a long line to check in and out. During my two day stay there was only one person visible in the entrance, foyer and front desk, no security, no bell boy. The dining room is great, breakfast ok, friendly staff but totally addicted to the blaring TV. How about a lovely quiet breakfast experience?

2/10

Poor

12 Aug 2016

Finsley

I don not recommend staying here.

This place was absolutely horrible. It was unclean, when I walked into my room there were ants on my table. There was ants in the bathroom as well. The sheets were dirty as if they had not been washed. The table with the water had crumbs all over it.There was no wifi, only in the lobby area. Looks like no one was keeping up with the building. The hallways resemble much of the projects, broken doors and dirty carpet. The service was very poor. On the website it said there was a pool, and there wasn't. There was only five channels on the TV. Late at night I kept feeling like someone was trying to get in my room.

8/10

Excellent

08 Aug 2016

Jeff

Slow check in

Waiting about half an hour to check in because only one person at reception desk.

6/10

Pleasant

30 Jul 2016

Verified traveler

Its link winl 1 Borneo Mall, but free Wifi only available at lobby.

2/10

Poor

20 Apr 2016

Verified traveler

WORST HOTEL EVER!!! BEWARE!

I checked in and after 15 minutes, i found out that the air conditioning was not working. i went back down to the receptionist and after lengthy explanation, they told me to wait for the technician to check the air conditioning. after 30 minutes of standing at the lobby, the technician finally confirmed that the air condition was not working.

i requested for another room, and they comply. BUT again after about an hour or so there was no air flow, i had waited for the air conditioning to warm up, but in actual truth it wasn't even working in the first place.

The receptionist was rude. Not responsive. Lied and worst of all, terrible command of English.

worst stay of my life, even backpackers budget hotel is better.

8/10

Excellent

10 Feb 2016

Verified traveler

Good weekend trip

A good 3-star hotel. Very conveniently located in a big mall. But quite a distance to city, around RM30-RM40 by taxi. Taxi to airport is RM50.

Family

8/10

Excellent

04 Jan 2016

Verified traveler

value for money..

Great location for shopping

4/10

Poor

18 Dec 2015

Low

Internet only at the lobby. Breakfast is limited. Room look different from the website.

4/10

Poor

09 Dec 2015

Verified traveler

Wasn't so good. There's no free WiFi and was not provided upon arrival. The bathroom sliding door was broken, I almost stucked in the toilet.

Family

2/10

Poor

30 Nov 2015

Verified traveler

the carpet so smelly. no heater.

Family

8/10

Excellent

17 Oct 2015

Verified traveler

Great value

A very nice property ... Was pleasantly surprised given the looks of some others on the street. Very safe, helpful staff, comfortable. Decent restaurant with great prices. Movie theatre and bowling within walking distance was a bonus!

2/10

Poor

14 Oct 2015

Nia

worst night ever

room was dimly lit with very poor looking and aging wallpapers. the room's aircond was not as cool though was set to 20C and that has made the room felt stuffy. toilet door was almost unusable. toilet seat was not even attached to the toilet. shower area was dirty and mossy. the bed was not comfortable at all. any slight move by someone in bed can even wake others in it as well. free wifi was only available at the lobby, and there's no free parking for the hotel guest (for future reference of anyone thinking of staying here).

8/10

Excellent

19 Sep 2015

Tan

Courtyard at 1Borneo

Staff provides helpful and good service.

8/10

Excellent

19 Sep 2015

Esther

Nice hotel

Overall good experience. Booked hotel for my mom and sister when they were having a convention at a nearby place. Didnt stay there myself but was told it was a good experience.

10/10

Exceptional

06 Sep 2015

HAMSAH

Kudos to your team. Good job!

Family

10/10

Exceptional

18 Aug 2015

Jauyah

madam

ok

Partner

4/10

Poor

15 Aug 2015

mastura

just ok

small room with not working air condition.

6/10

Pleasant

06 Jul 2015

Mohd Firdaus

Great....

2/10

Poor

12 Jun 2015

Suzy

It was horrible experience. The pictures on the Expedia website was a lie about this hotel.

4/10

Poor

11 May 2015

Don

Close to no where except only 1borneo mall

Bathroon n shower bad, toilet flush n suction dont wiork, maintenance have to come to pump the toilet bowl, aircond not functioning so chg room

6/10

Pleasant

09 May 2015

syafiqah nadia

room condition

Room too bright..need more lighting

Partner

6/10

Pleasant

06 May 2015

Yumn Safina

Parking fee

Everything just fine except the carpark... parking fee was too expensive rm10 per entry.. they should charge min rm2 per entry or foc.. but other service is moderate eventhough i book room for 2 but they gave me 1 toothbrush (share).. hahaha but its ok

Partner

10/10

Exceptional

26 Mar 2015

syafiqah nadi

very good

I'm stay is good and service lovely mostly at elusion cafe.. But the breakfast menu nerd to improve.if buffet breakfast theme is American breakfast..make sure is corret must have baked bean standard serve very hotel..

Family

6/10

Pleasant

22 Mar 2015

huszaini

special charm business hotel

Good business hotel

6/10

Pleasant

08 Feb 2015

Verified traveler

It is an affordable place to stay, however, less security since there is an entrance connected to the mall carpark. On one hand, it is convenient. But anybody can just come in. The dimly lit corridors doesn't help either. The room is small but cozy enough.

2/10

Poor

25 Dec 2014

ABDULLAH

Horrible Hotel

I stayed in this hotel for few times for the last two years. This year I was taken by surprised when the hotel charged me for the things i used in the room eg. kettle, pillow, mattress etc despite having paid for the room thru hotel.com. They didnt give me free parking as stated in their website that parking is FREE. So disappointed with this hotel as they cheated on me !! I will never ever go back to this hotel anymore !!

Family

2/10

Poor

25 Dec 2014

LAI

Being cheated by this hotel !!

I have stayed in this hotel few times. This time to my surprise, the hotel cheated on me. I have paid for the room when I booked it a month ago thru hotel.com. When I arrived there, the hotel staff requested me to deposit for all the things I use in the room, i.e. pillow, mattress, kettle, quilt cover etc. I explained to them I have made full payment for the room and why deposit needed for such things ? She explained its a new management policy. Upon checked out, she didnt refund to me the deposit as she said its was charged of whatever I have used in the room ie mattress, pillow, cover, kettle, hair dryer etc !!!!!!! They didnt informed this things in their website !!! and worse the parking which they promised for free was a lied !! They even forced me to buy the season car park even though i dont need the season card!!! I will never go back to this hotel again!!!

Family

4/10

Poor

30 Nov 2014

Alex

What advertised is not true!

What is advertised on the website (pictures) do not reflect the actual condition of the rooms. The overall condition of the room is worn out, old and very badly maintained. The condition of this hotel, ( which I would rather classify as a motel) is very dodgy and unkept.

I do not recommend anyone to stay here at all. You can pay a little bit more for a more comfortable place.

6/10

Pleasant

10 Sep 2014

Verified traveler

Pay more to stay smaller size room

I was booked Baliness Room from hotels.com and i show the booking receipt to the staff but they put me in Courtyard Room which is lower category than Balinesss Room.I request to change back to Baliness Room but the Baliness Room is smaller than Courtyard Room.And they is no WIFI access in the room.Thier WIFI only available at the lobby floor.

6/10

Pleasant

01 Sep 2014

Cheerioet

Not much to expect

The hotel is situated at the far left of the mall and it has staircases and exit way which connected into the mall without any security door. If guest were to stay at this hotel, bear in mind your stay is at some higher risk as compare to the other available hotel within the same One Borneo mall. Bear in mind that the restroom's toilet seat is scary with stain and no extra key card from the front desk.

2/10

Poor

11 Aug 2014

DQueen

Not up to the standard

the room carpet stings .

6/10

Pleasant

21 Jul 2014

A pensioner

Pleasant enough on a budget.

Hotel location is close to shopping conveniences, as it is located within the shopping mall.
It is rather a distance to Kota Kinabalu city.
The room....is clean due to efficient housekeeping, clean towels and neat bedsheets .
However, lighting is poor. Therefore, in a room where there is no window, reading is difficult.
Breakfast venue is pleasant, open space and airy.
However, coffee and tea were not hot enough.
Food, ok.

4/10

Poor

26 May 2014

S

False advertising

I booked a better and bigger room but was given the cheaper room instead. Upon questioning, was told by the hotel staff that they \"purposely put up the photos of the better room to attract more customers\". Will not stay here ever again, coz they are not doing honest business.

4/10

Poor

29 Apr 2014

francis lok

The room is too small for the price. Awfull smell can feel inside the room . Need to do freshness service. My positif view is a good staff services and fast co-operation between them. Give them a best applause and thank you very much. This is the big asset for the company. I have the best experience with them. Thank you again.

Family

6/10

Pleasant

27 Jan 2014

EKL

Fair hotel with good breakfast

Room and towels were not quite clean. One room was OK while another room's air-condition was noise. Breakfast area was nice