Comfort Suites Galveston

United States , Galveston - TX
GALVESTON, 3606 89Th Street
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100 reviews shown

6/10

Pleasant

22 Apr 2026

DELIAH

The hotel is old and outdated but it’s also being renovated. Our room was clean and the beds were comfy. The staff were really friendly and accommodating. This hotel is the only hotel that offers oversized parking which we needed for our semi truck so for that reason I would stay there again.

Partner

6/10

Pleasant

21 Apr 2026

gaetano

Nnnnnn

Partner

2/10

Poor

28 Mar 2026

Jennifer

Check in was slow. The room wasn’t clean or properly stocked with towels and things. Hotel was noisy. Unexpected $50 charge upon check in.

Friends_and_family Family

2/10

Poor

27 Mar 2026

Debbie

Property was under renovation which was not disclosed. It was dirty from drywall dust and smelled. Kelly at the front desk was apologetic and showed us 5 other rooms before we were willing to accept one for the night. Our booking was for 3 nights. We stayed 1 night. It was stressful. Travelers should know in advance about renovations. Under the circumstances we should be refunded 2 nights. No management expected on site for 3 days! Anyone with bad allergies or health issues beware!

Friends_and_family Family

2/10

Poor

25 Mar 2026

Brittany

Hotel needs a good update. Don’t spend your money here. Beds and pillows were not comfortable at all. Paid $294 to stay at a hotel that wasn’t comfortable at all & was told the hot tub worked. Jets worked water was freezing.

Family_with_children

6/10

Pleasant

14 Mar 2026

JEANETTIE

The breakfast was fresh and really good nice bar setup and staff was very friendly and happy to help. The only downfall was the cleanliness of the room.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Ricky

Parking very limited with cruisers coming and going

Partner

2/10

Poor

02 Mar 2026

Joel

Rooms were absolutely disgusting! Bugs in bathroom, and around couch! Stains all over the carpet/lamp/couch/bedding, disgusting! We had other family staying in different rooms and they were all disgusting! Doesn’t seem like staff care at all to clean! Will not stay here again. Prices are way higher then some places around the same area and definitely cleaner.

Family_with_children

2/10

Poor

01 Mar 2026

Brittany

Gave us 2 dirty rooms before offering to attempt to clean the first room again for us. Hair, urine, dirty bathroom mirrors, dead bugs and the smell was horrible. Garbage all over the floor. Tried to charge us $30 one way to the cruise port per person when an Uber cost $26 total. The entire hotel is run down. The charge was astronomical for what they offer.

Family_with_children

10/10

Exceptional

26 Jan 2026

Billie

The desk was great help when our plans changed bc of weather. They went out of their way to help and the stay was clean and comfortable. We also had great view of the ocean. A+ rating!

10/10

Exceptional

18 Jan 2026

Mary

THE STAFF WAS AMAZING!

10/10

Exceptional

18 Jan 2026

Sharon

staff...Gloria was friendly and very personable...great check-in...
loved the couch in the room...

Leisure Partner

10/10

Exceptional

18 Jan 2026

Kimberly

Nice place and very comfortable and quiet

Leisure Friends

10/10

Exceptional

11 Jan 2026

Susan

Staff was all helpful abd friendly.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Robin

Staff was nice and helpful, room was decent but in need of some cosmetic repairs.

Friends_and_family Family

2/10

Poor

27 Dec 2025

destiny

Roaches in the bathroom, no fitted sheet on the bed, mattress was stained. Room smelled moldy.

10/10

Exceptional

27 Dec 2025

Ashley

The stuff here is amazing so nice an helpful. Clean room nice pool an hot tub great brealfast we well differently stay here again

10/10

Exceptional

13 Dec 2025

Margaret

Clerk as very helpful

4/10

Poor

11 Dec 2025

Taylor

I based my rating solely on the condition and overall experience of the room. There were no face towels provided, and when we asked the front desk, we were told the hotel is under new ownership and preparing for remodeling, so none were available. The microwave also did not work—the start button wouldn’t function—and we were unable to use any of the apps on the TV due to ongoing WiFi issues.

At breakfast, the front desk receptionist appeared extremely overworked. She was managing the front desk, restocking the breakfast area, and assisting guests all at once, which made the experience feel understaffed and unorganized. For a hotel in a high-traffic tourist area, especially one serving guests traveling to the cruise port, this is unacceptable.

Additionally, the parking fees were disappointing. The room was already overpriced, and having to pay such a high amount just to park while cruising felt unreasonable. If lower-budget hotels can offer better rates and functioning amenities, a brand of this caliber should certainly be able to do better.

2/10

Poor

27 Nov 2025

Laura

The floor was filthy. My feet turned black if I didn’t have socks on. And I saw a roach. I won’t stay there again.

6/10

Pleasant

23 Nov 2025

Lisa

The room was fine. It is definitely an older hotel and could use some TLC. The \"breakfast buffet\" was ok at best. not much but bread and pastries which we could not eat (gluten intolerant). There were eggs and what looked like thin sliced lunch meat style canadian bacon. The ice machine was broken and there was a roach crawling in the hall. Not really worth the money.

Friends_and_family Family

2/10

Poor

19 Nov 2025

Ashly

One of the worst hotel experiences so far . Several things to note .

1. Don’t expect to wash your clothes .unless you bring your own quarters . They have a washer/dryer that I called prior ensuring they had one .But they didn’t mention they won’t provide quarters for it. This was a crucial piece of our trip planning for a family of five . They don’t have a way to pay with card either . NO ONE and I mean no one will give you quarters on the island . We then had to spend several hours , of our 3 day trip, find quarters and going to a laundry mat that was like 15 min a way and is the closest one . The lady who owns it is insane and will literally integrate you about your cloths and then stand over you as you wash your cloths to ensure you use the quarters for the washing machine .

2. Don’t expect fresh towels . I attempted to exchange my towels and then was only told they didn’t have any to give us back .

3. Smell and cleanliness of the place is not very good. I felt disgusting the whole time .

Location is the only perk of this place .

Leisure Family

10/10

Exceptional

09 Nov 2025

Janie

Staff here is awesome. Gloria took care of my group of 12 like a pro, Kekee was awesome as well. All very friendly. Room could use some tlc but overall awesome.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Jeramy

Floyd was great in getting us checked in and settled. He scheduled the cruise shuttle which is very convenient to and from the terminal. We will definitely be booking here for our next trip

Leisure Partner

2/10

Poor

14 Oct 2025

john

Elevator broke; Water was turned off for a while. When we arrived there were no towels, Kleenex,or soap in the room. The room looked like it hadn't been vacuumed the next day the breakfast was out of eggs and yogurt. The breakfast was overall terrible the whole time of our stay.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

David

Breakfast was disgusting

Leisure Family

2/10

Poor

11 Oct 2025

Andrew

One of in the group was seriously injured and needed 8 stitches from the faulty door.

10/10

Exceptional

25 Sep 2025

Kamini

Good for an overnight stay!

8/10

Excellent

12 Sep 2025

Antoinette

It was a good stay but they need to work on the parking situation. There were not enough spaces for everyone, and people were parking in the fire line and it was difficult to get in and out safely.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Licinia

Everything seems fine to me. I liked the amenities and especially the price.

Leisure Family

6/10

Pleasant

31 Aug 2025

Teagan

Not enough parking spots for guests so we had to park in a fire lane. Our room smelled like mildew and there were some dead bugs near the bed and in the bathroom. The bathroom shelves and towels were dusty; the carpet had stains, the furniture was scratched up and stained; also noticed makeup on one of the comforters. For $166-$177 for a night, I was hoping things would be cleaner and updated, but overall the room served its purpose and felt safe.

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Verified traveler

Not the best

The curtains were sheer and the blackout curtains didn’t cover the entire window, which is concerning especially on the ground level. Natural light is fine but I would’ve hated to be woken up at any ungodly hour by headlights shining in the room. There’s also not enough parking and several guests were staying the night before a cruise and I’m sure their cars were just left there while they’re gone for x amount of days so I’m sure parking gets worse. They assured us we could park in the fire lane and not get towed but as someone who takes my own safety very seriously and respects the fire department, this made me uncomfortable and unsafe.

8/10

Excellent

17 Aug 2025

Whitney

We have stayed here plenty of times. Customer service is awesome! My only complaint is for the owners. It is time for them to spend some money on upgrading, painting, and new furniture. I have noticed that the property is in a decline. I do enjoy staying here but if they don't maintenance soon its not gonna be nice to stay in anymore.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Cynthia

\"The front desk staff were incredibly welcoming once you come in. Rooms clean. Nice viewing to the sea.

Leisure Family

10/10

Exceptional

07 Aug 2025

Samantha

Not a far walk from the ocean.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Sarah

The shower curtain was zip tied up, there was a weird bug that was extra crunchy that I smooched it. My room key had to be reactivated about every 3 times of use. The outside door next to my room was never locked.

Self

4/10

Poor

25 Jul 2025

Jinna

Staff was rude, all shifts. Place was dirty. I had to take the sheet of the bed because there was something dried and crusty on it. Was too scared to even ask for clean sheets because of how they treated us after only asking for extra towels.

10/10

Exceptional

21 Jul 2025

Lindsay

It was comfortable and the front desk lady was so nice and helpful. The breakfast was good and I love that it was just mins away from the pier so we could fish.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Sylvia

The rooms and facilities could use a deep cleaning. It was evident that they only surface clean inside and outside. Time to invest a little money to restore some of the old and worn furniture. The bedding was clean and the beds comfortable.

Leisure

6/10

Pleasant

20 Jul 2025

Justin

Everything was mediocre. Our room had a few dead cockroaches in it. We had to throw them away.

Leisure Family

2/10

Poor

19 Jul 2025

Verified traveler

Needs MAJOR improvement- UNCLEAN

I hate to give terrible reviews, but unfortunately the hotel was in poor condition. There were bugs, our room was dirty, and we had issues with the plumbing.

Friends_and_family Family

2/10

Poor

16 Jul 2025

Josh

Nightmare

Overall terrible experience. Very unclean place. Beds, floor, walls, bathroom the curtain has a poop stain on it. The pool was disgusting with cigarette butts and trash floating in it.

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Maria

There where roaches in the room , it was smelly and dirty

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Everett

Horrible stay

First we checked in and front desk let me know about the Fourth of July events and was correct… the second day we asked for clean towels cause we was at beach and found the bed had blood on sheets and curtains… we did not look at mattress cause we would have been more upset. So we asked for room to be cleaned and changed out the sheets… we left to go to waterpark which we was gone most of the day we get back nothing has been done… we asked for clean towels sheets and comforter, the same lady that offered the city attractilons gave us the sheets and other items… when we went to breakfast after the uncleanliness we got three granola bars and afterwards the manager came and got the rest of the granola bars and put them away like we got too much to eat. But we was there for three days and that was all we had but it’s a complimentary breakfast… Also bed had a piece of bar hanging out from it and we kept hitting it and bruising our legs. So the second night my spouse woke up to bite on her and found out it was bed bugs in the bed… So you can imagine the frustration we were in but we could not leave cause of busy weekend and we couldn’t even change rooms… Upon checking out and leaving there was two vehicles that had their window busted and vehicles vandalized…

Friends_and_family Family

2/10

Poor

04 Jul 2025

Tajuanna

Ghetto Suites Hotel

It was a terrible stay the rooms i booked wasn't available they lied about everything the staff was very rude and ghetto i will never bring my family here again

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Gladys

Quick registration and check out. Clean. Offered 2 beds plus sofa for family of 5, so no need to book another room.

Leisure Family_with_children

8/10

Excellent

25 Jun 2025

Susan

They are in the middle of a renovation maybe?? Lots of brick missing on outside, lots of people working. They parked the comfort inn van in one of only a few handicap parking spots for over a day. They ran out of coffee and food in the breakfast area with no one to be found to replenish. On a bright note, it's very quiet.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Michael

Great service, polite staff, and clean room! Thank you

Leisure Partner

8/10

Excellent

13 Jun 2025

Jessica

We all have our different perspectives but our overall stay it was nice and quiet. Breakfast was good as well! Right near the beach was a plus for our kids and us visit for the few days we were there and the also the pool! After the beach we enjoyed my outdoor fun relaxing in the pool.

Leisure Family_with_children

8/10

Excellent

09 Jun 2025

Alejandro

Everything was good except was another people staying there on the pool drnking and having glass bottles making to much mess and start smoking weed there i have to go look for frnot desk lady to do something about it, i was with my wife and kids there, was so disrespectful, i just left the pool area, dont know if the front lady do something about it.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Gina

Staff was very friendly and helpful. They advertised a bar but we were there 3 nights and it was never open. Room was spacious and comfortable. The breakfast bar lacked attention and wasn't the best.

Friends_and_family Family

2/10

Poor

01 Jun 2025

Jared

room had mold on the walls
Furniture was broken and had hair all over the bed

Friends_and_family Family

2/10

Poor

31 May 2025

David

Torn carpet. Furniture so filthy we wouldn't sit. Holes in the wall. Dresser no handles to open drawer. Shower handle loose. Shower head loose. Lobby bathroom dirty and no paper towels or toilet paper. Reading light near bed didn't work. Carpet so dirty had to wear shoes to the bathroom. No coffee in am. No yogurt. Dirty breakfast area. Wouldn't eat. Shuttle van parked so no exit. Would never consider staying here again.

Leisure

10/10

Exceptional

27 May 2025

Tammy

Excellent front desk and ladies that clean the rooms. Everyone is extremely nice s d helpful.

Leisure Family

6/10

Pleasant

24 May 2025

Beth

The walls seemed very thin and not at all soundproof. The family on the other side of the wall had small children and 2-3 adults. They were not being overly loud but every word said echoed through the wall. We had driven all day and were exhausted. They were asked to quiet down when we called but I felt bad calling front desk because they were only talking and playing. Were told nothing g else could be done.

Leisure Partner

10/10

Exceptional

16 May 2025

Misty

It was a nice stay. large comfortable room with a balcony and nice view. We took their van to the cruise port. Paid $40 round-trip per person. It was easy and cheaper than parking at the port. The driver was friendly and helpful. I would stay there again for sure!

Partner

8/10

Excellent

11 May 2025

Sean

nice place to stay at getting away from Houston

Leisure Family

6/10

Pleasant

08 May 2025

Johnnie

Standard property. Back from seawall. Across from movie theater. Limited parking. Shuttle to port.

Leisure Family

8/10

Excellent

04 May 2025

Ivry

Customer Service at front Desk, was Great

Leisure Partner

6/10

Pleasant

02 May 2025

Cody

There was a main water leak when we arrived but all went well..

Leisure Family

6/10

Pleasant

28 Apr 2025

James

Rough neighborhood.

Leisure Family

4/10

Poor

27 Apr 2025

DEBRA

Where to start…First the parking was terrible. The people who were going on a cruise got good parking. The rest of us who were staying at the hotel had to park in a field behind the motel. Grass field no lights in the back of the motel. The second morning the clerk freaked out because we walked in with our service dogs. When I checked in the previous day I told that clerk and everything was fine. So now she on the phone with her manager in a panic. Finally got that straightened out. This motel also advertised a bar. It was never open. Breakfast gets picked up at 8:45. Snooze you lose. The morning we were leaving it was storming. The window in our room was leaking really bad. I put a towel on the window seal to try to help but it was soaked in just a second. Glad we were leaving. I won’t stay here again. As for the service dogs. Employees need to be trained on what they can and cannot do, and what the protocol is. I cannot recommend this motel.

Leisure Family

8/10

Excellent

21 Apr 2025

Nasser

I choose this hotel because of location. It was clean and close to the beach. I drove to eat not far. I did have 2 complaint the door didnt lock smoothly and the breakfast bar was not open at 5:30am. I would go back cause of the staff. They are really nice.

Business_and_leisure Partner

6/10

Pleasant

18 Apr 2025

Deborah

Run down. Needs updating. Its close to beach.

10/10

Exceptional

13 Apr 2025

Sheri

Galveston Comfort Suites

The hotel was very nice and they kept our car during our cruise if you used their shuttle service👍

Partner

10/10

Exceptional

05 Apr 2025

Suzie

Ocean view

Big huge rooms. Purs was clean and pretty and looked right pit at the ocean ... fyi...room210 lol

Partner

4/10

Poor

03 Apr 2025

Laura Megan

Breakfast was cold and the bathroom was really gross with mold around the tub where they just tried to caulk over the top of it with the WORST caulk job I’ve ever seen. The tv in our room didn’t work and the vending machine took my kids money… But the staff was friendly at check in and our beds were clean and comfortable enough.

Leisure Family_with_children

2/10

Poor

27 Mar 2025

Lori

Upon check in we discovered bugs under the mattress, a soiled mattress with no mattress protector over it and remnants of bugs Marius and under bed pillows, dirty environment with a bug in the bathtub also. Room was not pleasant smelling. Building outside needs work, materials from upkeep left lying around.

Leisure Family

6/10

Pleasant

26 Mar 2025

Staci

The parking wasn’t so good but the manager made it easy to switch hotels when I requested.

6/10

Pleasant

24 Mar 2025

Tom D

The shower faucet not secured to the structure. The hideabed couch was rusty and very uncomfortable. The cushions were torn and stained.

Leisure Family

8/10

Excellent

22 Mar 2025

Karen

Great place

They have a great view of the ocean. Close to Jimmy's on the pier where they had fantastic service and food.

Hotel was comfortable and quite. They need a toliet paper holder and rubber matt in the tub automatically and not ask for it.

Friends_and_family Family

8/10

Excellent

20 Mar 2025

Terria

Just okay, but wouldn’t stay again

Stayed one night from March 14-15: I booked for myself and four kids, we were boarding a cruise the next day. I called a day before and asked about early check in, and was told it’s a $35 fee to check in early, most hotel just allows it without any fees, but I should’ve checked before booking. When we arrived, the same lady checked us in, and was very nice. The room was still being cleaned, when we got to the room, the housekeeper was really nice. The room itself was spacious, we had an issue with the sink not draining and maintenance came within an hour or so. That evening I called for linen for the couch, after calling and being hung up on multiple times, I went downstairs. The lady wasn’t so nice, and was playing on her phone, and someone who work there was on the desk phone. I asked for linen and a pillow and was told i cannot get a pillow ( even though i booked for five people). I did not pull out the couch, i just slept on it as is, with linen over it. The carpet was dirty, but for one night it wasn’t terrible. Walmart is down the street, the beach and the carnival area as well. The cruise terminal is 15 mins away, and breakfast was okay. There was as sign that said do not take food to your room, which was weird, but there’s much better option right down the street. I wouldn’t book here again.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Ericale

It was convenient to walk to and from the beach

Friends_and_family Family

2/10

Poor

13 Mar 2025

Trena

We had to wait to check in due to the credit card machines qwre not working. The building is remodeled/repaired. Lots of dust and dirt. Once we got to the room, it was dirty, the sheets were dirty and the mattresses were stain. When we complained, they put us in a different room. The new room didn’t have blankets or comforters on the beds. We had to request bedding. The staff stated that the pools were operational, but the gate didn’t work properly. We stayed the night because we couldn't find another hotel available. The second room also had issues. The microwave had food in it and there was hair left in the bathrub. I would not recommend staying here.

Leisure Friends

2/10

Poor

06 Mar 2025

Chris

Park in the mud

Business_and_leisure

6/10

Pleasant

21 Feb 2025

Amy

Housekeeping Skills Lacking

The hotel clerk at the front deals was friendly and professional. Upon entering our room, we noticed sticky glass rings on the nightstands, the front entrance floor was sticky, the toilet had poopy paper that had not been flushed, the commode had not been cleaned, the sink and facet had toothpaste droplets everywhere.

Partner

10/10

Exceptional

10 Feb 2025

Paul

Looks like the hotel is still repairing from the hurricane, but had no problems with my room. Appreciate the parking and shuttle service to the cruise port

Leisure Self

8/10

Excellent

06 Feb 2025

Mark

Good deal for cruise travel with free parking during your cruise if you book a room and their shuttle ($50 roundtrip pp).

Leisure Family

2/10

Poor

25 Jan 2025

Amy

Toilet full of feces. Phone in room didn’t work/ poor overall condition. Staff was disrespectful regarding need to clean room due to dirty toilet when we arrived. Asked for discount, as room we were put in as maintenance never showed up balcony door wouldn’t open and phone in room didn’t work.

Leisure

4/10

Poor

05 Jan 2025

Aaron

Very dirty and noisy hotel. Our sheets were wrinkled and smelled, not sure the bed was even changed from previous guest. Smelled terrible and will not be coming back.

Leisure Partner

6/10

Pleasant

02 Jan 2025

wendy

They are trying to fix it up Im sure it will be really nice when they are done.

10/10

Exceptional

30 Dec 2024

Rodney

Friendly staff. Shuttle driver very courteous

Leisure Family

10/10

Exceptional

29 Dec 2024

Hiedi

Gloria, what can i say other than she is amazing. She checked me in that night and went over the top with everything. She was amazing. I didnt expect to see her the next morning when catching the suttle. But she is a very amazing employee.

Friends_and_family Family

8/10

Excellent

27 Dec 2024

Xiaojun

Walking distance to beach

Leisure Family

6/10

Pleasant

21 Dec 2024

Jeffrey

Very limited parking, staff told me to park next to building, which is a fire zone, not sure if i'll get towed, but there are 5 other cars there too

4/10

Poor

09 Dec 2024

Donna

For the amount of money we paid to stay for two nights I would’ve expected more. Rooms weren’t clean, had bugs and wallpaper peeling off the bathroom walls, balcony had cigarette butts left all over.

Leisure Family

2/10

Poor

08 Dec 2024

Danielle

This place is absolutely disgusting even if they charge $20 a night it’s not worth it. There were roaches everywhere.

Leisure Family

2/10

Poor

08 Dec 2024

Monique

Good location, nasty hotel and service

Upon arrival, the property was under construction which caused it to flood in the main lobby during a storm. We checked in early and was charged a fee and when entering our room on the first floor, it was not clean. The toilet kept backing up because of a septic tank issue. We were given sheets for the pull out sofa that had blood on it and the pull out sofa's mattress was stained with what look like urine stains.
When we asked for compensation for the room, we were told we\"d only get the early check-in fee since we booked with a third party and to contact them. The hotel ended up moving us to another room and initially said that they would provide shuttle service with no additional charge but did not do so, only the room change. Overall, it was not good at first but we accepted the new room because of the working toilet and we didn’t have any other options of leaving the hotel with our family.

Friends_and_family Family

2/10

Poor

05 Dec 2024

Verified traveler

HORRIFIC!!!

Went to check in, I said I need a shuttle, informed only a 12pm left, OK cool. Said I'll be back with cash after I park my car.

We drive around the building and ZERO parking available. Front desk said to park illegally at the movie theatre.

Parked the car, unload bags and hike across the street to the hotel. I have my cash for the shuttle ready ($25/ person, so $75). I was then informed that she made a mistake and there are no shuttles unless I split my kids up and 1 of us goes separately. Umm NO! I'm traveling with 2 children!!

I go back, told that her manager cannot offer anything but 8am shuttle. I said, nevermind, I arranged a ride, just need my free parking if there's a spot in the morning. Then, I'm told I need to pay $85 for parking!! I'm not even in the lot yet!!! I'm still across the street at the theatre (illegally parked). So, it's only \"free parking\" if you pay $25/ person for the shuttle, or $85 for parking!

I start pulling back the sheets on my daughter's bed when I see hair, debris, stains, holes and rips in the sheets, but, what really got me was seeing BLOOD!!! I was floored!!

Got set up in another room. OK, fine. Opened our new rooms door... greeted with a case of smirnoff, men's wallet, duffel bag and personal belongings all over! Thank God no one was in there when we opened the door!!!

We then get put in another room to only find more hair and stains on the sheets!

I'm sooooo upset and tired at this point that I ask to just get me clean blankets

Friends_and_family Family

10/10

Exceptional

04 Dec 2024

Tammy

The place was clean the staff was friendly

Leisure Family

10/10

Exceptional

11 Nov 2024

Mark

great value with free cruise parking!

Leisure Family

6/10

Pleasant

15 Oct 2024

Stephen

I did not like that the price had doubled since last visit in April

4/10

Poor

14 Oct 2024

Laura

Bed linens were clean and that's about it for the good.
the tv remote didn't work, someone fixed it, not working again in morning, didn't want to call someone in while my mother was sleeping.
No towels upon arrival, after 2 hours of waiting, I went down & made a 2nd request
balcony had dozens of cigarette butts in the corners piled up, light on ceiling above microwave did not work

Leisure Family

4/10

Poor

13 Oct 2024

Kal

Black Mold in the room and everything was wet/slick like some kind of non drying polish was used. it was still wet in the morning the next day.

Leisure Family

2/10

Poor

12 Oct 2024

Katie

Never again

Absolutely horrible. Will never stay again. Avoid this hotel. It was disgusting. Found wrappers everywhere. Looked like puke on refrigerator called and they said rust but magically it was cleaner when they came up to see it. The bar never opened and there was obvious mold everywhere

Friends_and_family Family

4/10

Poor

08 Oct 2024

Jeffrey

We really enjoyed the staff, but had issues with our room being properly cleaned. Bed linen was reused from the previous occupants and had various stains. We requested new bed linen. Staff was very helpful with this, but unfortunately, new bed linen was also stained. Someone was also smoking near our room even though it was supposed to be non-smoking. It was not a “Comfort”able stay.

Leisure Family

2/10

Poor

25 Sep 2024

Jay

Room and bathroom NOT clean! Cockroach came out of the bathtub water spout upon turning water on! Cockroach on floor while eating breakfast in the lobby in the morning! Breakfast was limited and cold! Night attendant did not know how to register for next morning cruise terminal transfers! NEVER AGAIN!,

10/10

Exceptional

06 Sep 2024

Jose

Nice place

2/10

Poor

31 Jul 2024

lee

this place was completely over sold and feels like a con.
it was dirty,damp and very dated.
the staff were great but i feel cheated.

Friends_and_family Family

2/10