Name: Moody Gardens Hotel & Spa Convention Center
Address: 7 Hope Blvd, Galveston, 77554, US

10/10

Exceptional

24 Jul 2026

Barbara

Breakfast and convenience was great

2/10

Poor

24 Jul 2026

Jessica

They lied on me and stole from me. I was alone and I’m a black woman. Record your entire stay or accrue

2/10

Poor

24 Jul 2026

Eric Kim

Been going for 11 years and the report is in bad shape.

10/10

Exceptional

24 Jul 2026

Rosa

We loved and enjoyed our stay. It was our second time staying at moody gardens and we keep choosing for future Galveston visits. Thank you

10/10

Exceptional

23 Jul 2026

james

Great stay at this hotel

10/10

Exceptional

23 Jul 2026

Jayme

Overall a great experience!

10/10

Exceptional

20 Jul 2026

DONNA

breakfast was anazing

Family_with_children

10/10

Exceptional

19 Jul 2026

idalmis

Good place

Family_with_children

6/10

Pleasant

19 Jul 2026

Jennifer

Room was clean but the sink was leaking and the tub backed up. Maintenance came to unblock the drain in the tub but could not stop the leak for the sink. They left a mess in the bathroom after trying to fix the leak and left us with every single towel in the bathroom drenched. Asked the front desk to move us rooms and they wouldn’t, instead offered us a $100 credit for breakfast. When checking out I had an extra charge to the room from the pool bar. We did not go to the pool bar and was told it would be looked into and I would get a call back and they wouldn’t remove the charge if it wasn’t ours. I ended up getting charged anyway and did not receive a call back. I had to call back about a week after my stay to get a refund for the charge. I will not be staying here again.

Family_with_children

10/10

Exceptional

19 Jul 2026

Dave

Perfect for a quick stay so that we could board a cruise the next day.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jacquelyn

Clean rooms and surrounding amenities.

Friends_and_family Family

2/10

Poor

19 Jul 2026

LUCIA

I am extremely disappointed with our stay at Moody Gardens Hotel. For the price we paid, I expected a much higher level of customer service and professionalism.

Throughout the night, the guests in the room near ours were yelling, screaming, and making excessive noise. I repeatedly called the front desk, but no one answered. When someone finally did answer, the employee interrupted me and hung up before I could even finish explaining the situation.

I went downstairs to report the issue in person, and the front desk employee was rude and dismissive. I was told that security would be sent to address the disturbance, but no one ever came. The loud noise continued throughout the night, making it impossible for my family to get any sleep.

To make matters worse, the entire 5th-floor hallway where we were staying had a very strong smell of marijuana. It was overwhelming and completely unacceptable, especially for a family-oriented resort.

This experience was very disappointing. Moody Gardens has a great reputation, but our stay did not reflect that at all. Better customer service, responsiveness, and enforcement of hotel policies are clearly needed. Unfortunately, based on this experience, I would not recommend staying here.

Family_with_children

10/10

Exceptional

19 Jul 2026

Jorge

Excellent place for all ages excellent service a 10 out of 10 should only improve in the preparation of drinks in the pool area

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Ovels

Excellent

Family_with_children

10/10

Exceptional

17 Jul 2026

Vicki

The front desk staff are very willing to assist with all requests and very professional. The property is very well maintained and, surprisingly, the morning buffet is very affordable with a high quality selection. The hotel has ample free parking on site across the street and in the back.

I took my granddaughters to stay at the hotel, indulge in the exhibits, zip line and go to Schlitterbahn which is located across the street from the hotel - PLEASE NOTE - If staying at the hotel do no pay to park at Schlitterbahn, you can literally walk there even on a very hot day.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Tracey

Very clean and convenient with lots of Amenities to do.

Family_with_children

10/10

Exceptional

17 Jul 2026

Toney

.

Family_with_children

8/10

Excellent

15 Jul 2026

Rene

I would like to give 5 stars, but I'm giving it 4 because some of the restaurant servers could improve their customer service. A few were not very friendly or willing to help. Other than that, everything else was great, and I would definitely recommend this hotel

6/10

Pleasant

14 Jul 2026

Jessica

Out dated. Pool is nice. Rooms are ok…. Hotel decor out dated and room service ok. Wont be back unless they do major renovations

Family_with_children

10/10

Exceptional

14 Jul 2026

Kristen

The staff was friendly and helpful. The room was clean and the food was good. Next time I'm going to take advantage of the onsite spa.

Partner

10/10

Exceptional

14 Jul 2026

Jessica

Great family friendly hotel

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Jannet

Great experience

Family_with_children

10/10

Exceptional

11 Jul 2026

Semhal

Loved the whole experience!

Friends

10/10

Exceptional

11 Jul 2026

Derrick

Loved outdoor pool

Family

10/10

Exceptional

09 Jul 2026

Robbie

Nice and clean. Family friendly.

Family_with_children

10/10

Exceptional

09 Jul 2026

Veronica

Hotel was super clean,room very comfortable, staff ,housekeeping very professional,friendly,awesome I loved our stayed for the weekend with my grandkids ,husband and kids we all enjoyed it very much
Thank you
The only thing breakfast is not included with I think it should be for the price we paid for 3 rooms

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Ning

Good time

Family_with_children

6/10

Pleasant

07 Jul 2026

Mary

4th time staying here….gets worse every time. We won’t be back anytime soon. We had a 3 night stay. The first day we came back to beds made, fresh towels, trash taken and vacuumed. Same thing for the following night. The last night I requested new sheets….guess I should not have…because that IS ALL THEY DID! We didn’t get any towels or coffee pods (I had to go ask for them) they left dirty mugs and glasses and didn’t do anything else but change the sheets. The ice machine didn’t work for the first 2 days had to go to different floors for ice. The pool was very cloudy (it was the 4th of July though)…Food is very expensive!

10/10

Exceptional

07 Jul 2026

Jose

Me pareció muy bonito y limpio volvere

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Viviana

El hotel está bastante bien respecto a calidad/precio. La piscina era muy bonita y toda esa área estaba muy limpia. A pesar de lo concurrido que estaba por ser 4 de julio. Fui con mi esposo y otra pareja. Éramos cuatro en una habitación doble, el espacio era suficiente y la vista de la habitación era un 10. La comida fue bastante buena y la atención del personal fue excelente. Aún así creo que deberían de ponerle un poco de atención a la sala de juegos que se encuentra en el lobby ya que estaba un poco descuidada y sucia. Pero por lo demás, todo estuvo bastante bien. Si volvería a ir en otra ocasión. La verdad la pasamos genial.

Friends

10/10

Exceptional

06 Jul 2026

Elisia

Great friendly staff clean and the amenities were awesome family friendly

Family_with_children

8/10

Excellent

05 Jul 2026

Brad

The AAA 4 diamond marketing probably sets the expectations a little too high. It's a little dated, the rooms are small given almost everyone there has kids, and they nickel and dime you on the attractions all but forcing you to buy the value pass.

Family_with_children

4/10

Poor

05 Jul 2026

Jonathan

Poorly designed and outdated. Quite disappointing.

Pet

10/10

Exceptional

05 Jul 2026

Hector

The outdoor pool was very cloudy

Friends_and_family Family

4/10

Poor

05 Jul 2026

Rachael

Front desk staff were great. Rooms and especially bathrooms feel dilapidated.

Family_with_children

10/10

Exceptional

05 Jul 2026

Lisandra

Está perfecto tiene todo cerca a mi familia le gustó mucho

Family_with_children

8/10

Excellent

05 Jul 2026

Michael

Moody Gardens is a great place to bring the family. It’s an entertaining, friendly place, located next to Schlitterbahn, right on bay.

It has a decent restaurant with a very young staff. The hotel itself is quite dated and needs some constructive attention.

Consider Moody Gardens for a an exciting weekend with the family!

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Dennis

Stayed 3 nights, and our room was only cleaned one time…even after requesting housekeeping service. Our soaps and shampoo were empty on arrival and never refilled. For $500 a night, the room was in need of updating. Very dark at night due to lack of lighting. Bathroom door had serious water damage. Very small tv for the room size. Just not what you would expect for the price.

Family

10/10

Exceptional

05 Jul 2026

Yunaidi

Todo muy limpio y tranquilo

Family_with_children

10/10

Exceptional

05 Jul 2026

Yunaidi

Todo muy bueno

10/10

Exceptional

04 Jul 2026

Anadelys

Muy bonito muy limpio todo la alberca súper

Family_with_children

6/10

Pleasant

04 Jul 2026

Grace

We are frequent travelers and have stayed at many highly rated hotels across the U.S., the Caribbean, Central America, and other destinations, so I want to provide a fair and balanced review.

Starting with the positives: this is a family-friendly hotel that did not feel overly crowded. The property is nice, comfortable, and worked well for a family trip.

However, there are several limitations to consider. The indoor parking garage is very small, and a significant section is reserved for valet, making self-parking difficult at times.

There is no dedicated concierge service, so if you need assistance, you must go to the main lobby and wait alongside guests checking in and out. This can be inconvenient and time-consuming, especially with children.

Housekeeping and cleanup assistance are also limited after certain hours. If you have small children and need help with a spill or accident later in the day, you may be on your own until the next day.

The hotel does not provide transportation to nearby attractions, so guests must walk, drive, or arrange their own transportation.

The indoor pool is very small,essentially a lap pool. The outdoor pool is nicer and decent, although somewhat limited. We also tried a few restaurants; the food was okay overall, with reasonable prices for what was offered.

Overall, this is a decent, family-friendly hotel, but the services and amenities are more limited than some travelers may expect. The key is setting the right expectations before book

Family_with_children

10/10

Exceptional

03 Jul 2026

Yenis

Exelente

Family_with_children

8/10

Excellent

03 Jul 2026

Eduardo

Good

Family_with_children

10/10

Exceptional

03 Jul 2026

Doris

Nice property. We enjoyed our stay and will recommend it to friends and family.

6/10

Pleasant

01 Jul 2026

Babatunde

They do not have microwaves in every single room. They have one microwave per floor and the cleaning stuff will tell you to call the front desk to request for a microwave.

We called the front desk and they explicitly told us customers have the right to request for microwaves and they have the right to deny it. We went back-and-forth with management and they refused to give us a microwave. My wife is currently nursing and having an in room microwave would be very useful for us however management denied the request.

Family_with_children

8/10

Excellent

01 Jul 2026

Nicholas

Hotel was good. Staff was very friendly. The amenities were great. What could be better is in several occasions we called for extra towels or help with something and after waiting 30mins to an hour we had to call again. When asking about something for our room service order, we asked about something specific and they said they would have room service call us they never did. These things or course are being very minor and only mentioning so things can be improved. The hotel was clean could use a little updating; the fitness room, billard room, along with the room. We loved the vibe of the resort being very family friendly. We will definitely be coming back in the future.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Kayla

Great stay

8/10

Excellent

29 Jun 2026

Olence

Good for haunting at night gg to yall

Family_with_children

6/10

Pleasant

28 Jun 2026

Jessica

Well, our door kept getting jammed and at one point we were stuck in the room and couldn't get out. Certainly didn't help that the lady who answered the phone to help us was rude and snappy. There was mold growing in our vent, the A/C didn't work well unless it was completely turned down, the mini fridge barely cools, the pillows are WAY too big for anyone to sleep comfortably on, the bathroom was a mess, the bed was made with all sheets inside out and the breakfast was far over-priced and not even that great. Our trip was nothing like it was back in December when we stayed there. If we do go back, it'll be only around the holidays, I guess. They have the BEST breakfast during the winter holidays and so many wonderful decorations. Everyone is super helpful and cheery then too!

Family_with_children

10/10

Exceptional

28 Jun 2026

JAZMINE

Clean room, restaurants and activities for the kids

Family_with_children

6/10

Pleasant

27 Jun 2026

Abhinav

Good

10/10

Exceptional

26 Jun 2026

Elsa

Hotel was very nice. We enjoyed our time there. Can't wait to visit again.

Family

4/10

Poor

26 Jun 2026

Stephen

Bell staff were horrible and unprofessional.

Family_with_children

10/10

Exceptional

24 Jun 2026

Heather

The staff was very welcoming and friendly. The rooms were clean. I only wish there was more space in the room to let swimsuits dry.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jennifer

Very clean rooms and extremely helpful staff.

Family_with_children

10/10

Exceptional

22 Jun 2026

Yuserky

Buena

Family_with_children

10/10

Exceptional

22 Jun 2026

Grant

The best time ever. Super clean, fast service all around. Great trip!

Partner

10/10

Exceptional

22 Jun 2026

Mitzelle

It was absolutely great! I know where I’m staying next Timor

Partner

10/10

Exceptional

21 Jun 2026

Heath

The room , amenities and overall experience are why we will keep coming back again and again. We used to stay close to the seawall and Jamaica beach , but we were missing out. Stay here and you will see. There are no substitutes.

Family_with_children

6/10

Pleasant

21 Jun 2026

Jenn

This hotel feels like it peaked 20+ years ago. Almost everything feels dated or in need of maintenance. Lights bulbs burned out in hallways and elevators, broken tiles at the pool, broken ice machine, etc… dated decor in the lobby and restaurants. Did not feel like a 4-star hotel.

We stayed three nights and the pool wasn’t cleaned daily. That meant that by Saturday evening, the pool was so dirty - wads of hair (how?!), dead bugs, discarded straws, bandaids. It was gross.

That said, we loved the swim-up bar, and the food was better than you’d expect. The rooms were quiet and the high ceilings in the second floor rooms were really nice. The staff were universally helpful and friendly.

A fine stay for younger families with kids <7. Not recommended for couples or families with older kids/teens.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Meilyn

Me encantó el hotel perfecto para familias con niños, tienen muchas opciones para divertirse

Family_with_children

6/10

Pleasant

21 Jun 2026

Cassidy

A cheer camp was being hosted there. We had a lot of the campers in our hallway. They were up late at night into the early morning slamming doors and being very loud.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Chris

Had awesome time with the family. Very family oriented location. Highly recommended

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Maya

Overall good experience. Best rate through Expedia. The room was clean the latch lock on the door was a little old and should be replaced as it gave us some problems with securing the door. Not a deal breaker just noting. Beds were comfortable. Nice staff. Room service was a bit pricey but the food was good. Buffet was also an option for a lower price however we needed to have breakfast early at 6:30am because we had a full day plan.

Family_with_children

10/10

Exceptional

20 Jun 2026

Adrianna

Front desk staff were amazing, definitely a family friendly property. Loved all the activities for the kiddos

Friends_and_family Family

2/10

Poor

16 Jun 2026

Thomas

We stayed here Saturday June 13th. Unfortunately there is a “culture “ of entitlement developing at this particular location. The bar and wait staff on the 9th floor lounge and the main floor bar treat the patrons with blatant disregard. We arrived late in the evening around 9:15 and went to the 9th floor lounge around 9:30 and were told they closed in 15 minutes so no food service. Then we went to the main floor bar where we learned there is no wait staff, which is fine but where to stand at the bar to get service was confusing…. Mostly because the two girls behind the bar do not make eye contact with the patrons…. Pathetic. Such a classy joint shouldn’t require a “hey you!” To make an order. When I returned to order a second beer I was told that I needed to bring my original beer glass back because they didn’t have anymore. There weren’t 20 people in the entire place… and that number is generous. Horrible training and shame on the GM. This is the first time I ever left a bad review in 30 years of traveling. Shame on you. Do better

Partner

10/10

Exceptional

15 Jun 2026

Taylor

I’m my boyfriend and I loved our stay here. The staff were so helpful and friendly. I also like how close we were to Schlitterbahn and how we got discounted prices to the different attractions at Moody gardens. We will definitely be coming back.

Partner

8/10

Excellent

15 Jun 2026

Juvenal

The property was mostly clean. The bathroom in our room seemed recently remodeled and had a modern style which I liked. The mattress though, was a king size bed that felt old and lumpy. I hope they are replaced soon! The outdoor pool was nice and big suited for kids and adults with a pool bar. This property also has an indoor pool. We had the breakfast buffet in the hotel cafe, it had an omelette and waffle station, those two were delicious. We also purchased tickets to palm beach moody gardens which is conveniently located next door! Very close walking distance. Overall, the place was okay for me and it met my 5 year old's expectations so I was happy about that.

Family_with_children

10/10

Exceptional

15 Jun 2026

Donald

Everything

Family_with_children

10/10

Exceptional

14 Jun 2026

Laurel

The rooms were very clean and spacious in the pool was absolutely amazing. Great swim at bar and was warm at night so perfect temperature all throughout the day.

Friends

10/10

Exceptional

13 Jun 2026

Dark

We had such a great time were going back in January.

Family_with_children

10/10

Exceptional

13 Jun 2026

Adrian

The staff were so helpful!

10/10

Exceptional

09 Jun 2026

Richard

Excellent resort hotel - highly recommended!

Family

10/10

Exceptional

09 Jun 2026

Anthony

It was a good place for a quick getaway.

Family_with_children

6/10

Pleasant

08 Jun 2026

Stuart

Ar check-in they tried to convince that the rooms we requested were unavailable for the entirety of our stay. When I protested, after a delay, the manager “fixed” it. The water pressure was very low. The shower tile had unfilled holes in it. This hotel has gone down in service and quality.

Family_with_children

2/10

Poor

07 Jun 2026

Kristien

The location is great but the AC has gone out on me two times now. Both on different occasions and somehow on the same floor. They said they would refund me 50% of my stay but I have yet to see it YET. Like I said great location, clean & nice staff, good food options that my kids love.

Family_with_children

10/10

Exceptional

07 Jun 2026

Marvin

It was clean staff very nice. Would stay there again

Partner

10/10

Exceptional

07 Jun 2026

Beth

Staff was helpful and rooms were great

10/10

Exceptional

03 Jun 2026

Tracy

Great experience!!

Friends

10/10

Exceptional

02 Jun 2026

Zulfiqar

Nice hotel.

Family

10/10

Exceptional

01 Jun 2026

Edith

We stay there once or twice a year to spend time with the grand kids...

Family_with_children

4/10

Poor

01 Jun 2026

Todd

The room wasn’t as nice as we expected. There was some sort of white electronic sphere on the wall with a fairly large hole right next to it. I’m sure it was supposed to be covering the hole but wasn’t. We saw a lot of scratches and scuffs on the bathroom door and walls, seemed outdated as wasn’t dirty just worn down, trash cans scuffed and dish soap plates missing paint. We were also disappointed that there wasn’t a hand towel holder. Mostly small stuff in the grand scheme of things but for the price of the room we just expected a lot more than we got. The people working the front desk could have been a little more pleasant to deal with but when I was speaking to one of them it was almost like she wasn’t paying attention and I was having to repeat myself. Over all I would much rather stay at the Tremont again!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jason

Great place for family

Family_with_children

10/10

Exceptional

31 May 2026

Travis

Family friendly, tons of activities for kids and families, super close to Schlitterbahn with free shuttle to and from! 4 days at least to enjoy all the amenities and activities!

Family_with_children

6/10

Pleasant

31 May 2026

Alfredo

Everything would have been great were it not for a couple of things that—honestly—disgusted my daughter, my wife, and me quite a bit: the bathtub stopper in our room was rusty, and there was a large amount of hair in the water of the outdoor pool.

Family_with_children

8/10

Excellent

31 May 2026

Tyron

I stay in room #442 the A/C unit was very noisy sounds like water draining all the time

2/10

Poor

31 May 2026

Celina

The pool experience completely ruined our stay. A child threw up in the pool and the parents did not even notify hotel staff about what happened, which was extremely unsanitary and upsetting. We had to immediately leave the pool area because of it.

On top of that, our room smelled terrible and was extremely hot the entire time. We only stayed a few hours before deciding to check out early because we simply could not get comfortable. Overall, the hotel was not worth the price and the experience was very disappointing.

Family_with_children

10/10

Exceptional

30 May 2026

Alejandro

I would like to mention that Michelle the restaurante manager she is such a wonderful person her costumer services skills goes above and beyond,
Thank you so much Michelle

Partner

10/10

Exceptional

30 May 2026

Sandy

We had a wonderful time for my son’s 8th birthday. The hotel was clean and well maintained. We loved the pool and all of the amenities they have to offer! The bed was surprisingly very comfortable too. We will definitely be back.

Family_with_children

10/10

Exceptional

27 May 2026

Yan

下雨天可以玩

Family_with_children

10/10

Exceptional

26 May 2026

Sandra

We loved our room. It was clean and most importantly didn’t smell like many hotels.,Also a big plus that the air conditioning unit was not loud. Great stay and the staff was friendly and helpful always.
Felt like being at the resort.
Everything is close .

Family_with_children

10/10

Exceptional

26 May 2026

Victor

Building need improvements.

Family_with_children

10/10

Exceptional

25 May 2026

Marjori

The building has everything you need during your stay. Great for families w small children. When we stay here we always have a great time.

Family_with_children

8/10

Excellent

25 May 2026

Amada De la

Súper bien para ir en familia y con niños es lo mejor en galveston

Family_with_children

10/10

Exceptional

25 May 2026

miguel

Excelente lugar lo recomiendo al 💯

Family_with_children

10/10

Exceptional

25 May 2026

Wanda

Had such a great weekend . Palm beach and the pool were highlights for my grandchildren. . The rooms were excellent.

Family_with_children

10/10

Exceptional

25 May 2026

Amanda

Food was great! We only had time to stay one night. Staff was amazing. Pool area was fun and comfy. Lots of families playing.

Partner

8/10

Excellent

24 May 2026

Lisa

Our ac was not working the first night and it was about 80 degrees in the room. They sent someone up and he had it working and blowing cold in about 20 minutes. Rooms were pretty clean but ours had a musty mildew smell when you opened the door. Room service staff was very nice and prompt. Food was pretty good. Pools were nice. Pleasant experience overall and was nice to be so close to the water park and Moody Gardens.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Anibal

Excellent service

Partner