Name: The Esplanade Resort and Spa
Address: 1 The Esplanade, Lakes Entrance, 3909, AU

10/10

Exceptional

10 Jul 2026

simon

The location was great and the staff were helpful

Family

8/10

Excellent

14 Jun 2026

Darren

Staff are great and very helpful. The hotel could use some maintenance. The lift had a bad smell in it and stained carpet. But it's a good place to stay.

Partner

6/10

Pleasant

30 May 2026

Catherine

Staff fantastic, cocktails at the bar wonderful.
Room great but the double bed was the most uncomfortable ever. I dont have back problems and now have the most painful back. Please get rid of slat bed and replace with a spring base! Would love to stay again but will not only due to the bed.

Partner

10/10

Exceptional

13 May 2026

Russell

Our room was very clean and ecellent condition throughout. Well appointed kitchen and comfortable furniture. The room had great natural light, views from windows and balcony and was at the rear corner so very peaceful. There was an Aldi store in east walking distance which was slso very handy.

Partner

10/10

Exceptional

19 Apr 2026

James

You you very much for a pleasant stay

Family_with_children

10/10

Exceptional

17 Apr 2026

Douglas

Three bedrooms, dining table, tv area, master bedroom with ensuite. Balcony overlooking the water. Big unit with heaps of room for family to spread out. Good unit for families with teenagers so they can have their own room. $30 drinks voucher for each night of stay. Indoor heated pool, indoor spa, outdoor pool. Staff all friendly and helpful. Great place to stay. And did I mention the heaps of room…. So much better than everyone being cramped in a tiny motel room. Will definitely stay here on my next visit to Lakes Entrance.

Family_with_children

10/10

Exceptional

09 Apr 2026

Paula

The room and amenities were very clean on arrival. Kitchen was well equipped. Good heater / air conditioner and 2 tvs so we could watch different programs if we wanted to.
My only complaint would be the couches and I find it the same at most accommodation. They are uncomfortable to sit and watch tv or read a book. A couch with a chaise at one end or even a footstool would make it much more comfortable.

Partner

10/10

Exceptional

08 Apr 2026

Wayne

The room was well kept, very clean and the spa was perfect. Not too hot and very spacious. The air conditioning worked well and there were blonds on the window that kept the sun from heating the room up too much.

8/10

Excellent

02 Apr 2026

Lynda

Hotel was a little bit tired, especially the swimming pool. Our apartment was comfortable and a good base for a couple of nights.
The staff in the Information Centre in Lakes Entrance were superb and booked us onto an Eco Cruise, which ran for 3 hours + and came complete with a scone and strawberry cream freshly baked on the ship.
There is an excellent restaurant along the esplanade called Sodafish and we had lunch one day and dinner the next.
My husband also managed to get a hair cut in a local salon.

Partner

10/10

Exceptional

22 Mar 2026

Carmen

Lovely

Family_with_children

8/10

Excellent

21 Mar 2026

Michael

Clean modern accommodation. Friendly staff

Partner

10/10

Exceptional

15 Mar 2026

Nilmini

We booked a three bedroom residence. It was so clean and welcoming. Staff were very friendly. Great location at the waterfront. We relaxed very much. We got a last check-out free of charge which was a bonus. Would definitely stay again.

Friends

10/10

Exceptional

13 Mar 2026

Rhonda

The room and.staff were excellent and the parking facilities were one reason I chose this accomodation
I was a little disappointed in the food options as the options were not what I expected for a resort.

Partner

10/10

Exceptional

12 Mar 2026

Chris

Room was spacious good amenities

Partner

10/10

Exceptional

04 Mar 2026

Christopher

The resort is in very good location.Staff very friendly and helpfull.Pool indoor is exellent for any weather,we did not use ooutdoor one.Spa very relaxing.Meals are delicious ,big portions also served very fast.Good car park with plenty of available places.Shower next to the pool would be good idea to do.

Partner

8/10

Excellent

04 Mar 2026

Sandrine

The hotel is really nice. Needs a bit of TLC and maintenance in some areas. One of the ladies at the front desk is not that friendly!

Partner

6/10

Pleasant

02 Mar 2026

Peter

This place is extremely expensive for what you get, an extremely small room, no breakfast facilities, the bar closes before 9:00pm on a Saturday. I would find alternate accommodation next time I am in Lakes Entrance

Partner

10/10

Exceptional

28 Feb 2026

Jacoba

Everything very clean. Bed comfortable. Staff friendly and helpful. Kitchen had everything we needed.

Partner

10/10

Exceptional

22 Feb 2026

kathryn

The room was very clean and comfortable and although we didnt have much interaction with the staff all seemed polite but just doing there job

Partner

8/10

Excellent

20 Feb 2026

BRIAN

The room was fantastic but heats up during the day.by the afternoon sun. Location was brilliant and loved our small walks down the Esplanade. I would have loved a small aircon in the bedroom and a firmer mattress. Pool and restaurant are also great.

Friends

10/10

Exceptional

18 Feb 2026

Kerri

Lovely room, nice view. Good food at restaurant & lovely staff

10/10

Exceptional

14 Feb 2026

qi Feng

Good location and nice room with lakes view

Friends_and_family Family

4/10

Poor

29 Jan 2026

Leon

We were allocated a room that was part of a double room situation. We had the A door and the other had B door - while each was seperately locked theior was a main door sharted by both. This is not what we booked. In addition the guest in the B room came and went all night till 2 am and slammed doors and we could not sleep. We asked them to pelase be respectful and the became aggressive to us. There was no phone in room or way of getting hotel to deal with as desk at front was unmanned and we did not feel safe going down. Also facilities were poor. This was NO SPA hotel. Chaisr at pool were very limited. No shade and broken umbrellas. NOt what we boooked and paid for and expected.

Partner

8/10

Excellent

27 Jan 2026

Clare

Room was clean, but there was a lingering smell that was not pleasant. The fridge was not cold - milk remained at room temperature regardless of turning the dial to colder. When this was brought to the attention of staff, it is presumed they looked at it, but did not fix it. The pool was dominated by children the entire time - having an adults only period (e.g., 7-9pm) would be much better. Air con did not reach into the bedroom. Bed was not comfortable. The hotel is in a good location, has a nice setup overall, and is in a beautiful town.

Leisure Self

8/10

Excellent

21 Jan 2026

Kevin

Nice spacious apartment, clean room

Leisure Partner

8/10

Excellent

20 Jan 2026

Liz

The room was spotless, everything was great, except for the wi-fi. It didn't work.

Leisure Family

6/10

Pleasant

11 Jan 2026

Pauline

The staff were very friendly.The parking not so great.Their is not enough parking for the guests,we had to park at the back of the tennis courts every day .we only had 2 channels on the tv working,it would be great if they had Netflix or something like that . However the room was lovely and clean

Leisure Family

10/10

Exceptional

02 Jan 2026

Jason

Resort style pool and nice gardens

Leisure Friends

10/10

Exceptional

29 Dec 2025

Rosemary

Friendly staff. Lovely room with king bed, good pillows, tastefully decorated, big TV, 2 comfy chairs with coffee table. Good coffee area with bench, fridge n kettle. Glasses and some cutlery n crockery, kitchen sponge n tea towel. Good bathroom products. Opening window very welcomed.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Ravinesh

The room was great, nice atomsphere and good location with nice views from level 3.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Jana

We enjoyed our stay…the apartment was spacious,but probably a bit dated.

Leisure Family

10/10

Exceptional

07 Dec 2025

Angelica

The view and location were very nice

Leisure Partner

8/10

Excellent

02 Dec 2025

Francinet

All was perfect

Partner

8/10

Excellent

02 Dec 2025

Barry

The unit was quite good but the cooking facilities could do with an update. The only fry pan was huge and really not suitable for 2 people. Very old as well. No tongs and no strainer suitable for rice. Hot plates are the old solid plate electric ones.

Leisure Partner

8/10

Excellent

04 Nov 2025

Judith

Was very clean , convient to everything , friendly staff would stay again

Leisure Family

10/10

Exceptional

31 Oct 2025

Eleanor

Blind has to be replaced in room, as 3 times the maintenance person had to be called. Otherwise overall ok.

10/10

Exceptional

26 Oct 2025

Frances

We were looking for a home base with views and these needs were met. We requested a Penthouse and this was provided on the second floor with slightly obstructed views from the trees across the road. Overall a lovely stay :)

Leisure Family

8/10

Excellent

20 Oct 2025

Jenny

Great

6/10

Pleasant

10 Oct 2025

Wendy

Stay was not too bad. Our shower head was a bit loose.

10/10

Exceptional

01 Oct 2025

Graham

Very nice place with a lovely view. Thoroughly enjoyed our short stay.

Leisure Family

8/10

Excellent

27 Sep 2025

martine

Very impressed with the room and decor. Great value. Lovely pool area and spa. Unfortunately the spa stopped working. $20 a night voucher for dining or bar. No where to sit encourages people to drink in their room. Dining basic but good to have an offer. Staff friendly apart from 1 on reception when we arrived.
Would recommend friends to stay here.

Leisure Family

10/10

Exceptional

27 Sep 2025

Leisa

This place was bliss - everything was so clean & comfortable & especially lovely & quiet. Aswell within walking distance to shops, restaurants or a quiet lake side walk - 10/10 ♥️

Business_and_leisure Family

8/10

Excellent

11 Sep 2025

robyn

Have stayed here a number of times,but this time the room was a little on the small size. Girl on reception was very helpful and very friendly. Secure underground parking. The only issue was they were short staffed and their restaurant was not open. It was a saturday night also.

Leisure Partner

8/10

Excellent

28 Aug 2025

John

Nice

Leisure Partner

10/10

Exceptional

14 Aug 2025

Alma

Quiet, safe and excellent ammenities. Ocean view is great!

Leisure Family

8/10

Excellent

13 Aug 2025

Lynne

The staff were exceptional- professional, friendly and always willing to help.
The resort had excellent facilities.
The indoor and outdoor pools and spa were brilliant.
Not to mention the daily happy hour.

10/10

Exceptional

07 Aug 2025

Steve

The staff at The Esplanade Resort were extremely helpful and polite. Rooms were very clean and both the bed and lounges were really comfortable. Espy food was delicious! We'd happily stay again.

Leisure Partner

8/10

Excellent

30 Jul 2025

Simon

Nice room with easy parking underneath.
Bit of noise from adjoining apartment and missed that dryer was outside not in apartment. Signageceoukd have helped.

10/10

Exceptional

21 Jul 2025

Reece

quality rooms, parking a little tight for larger vehicles

Leisure Partner

10/10

Exceptional

21 Jul 2025

Chen

It has the best facilities in Lake entrance area. The apartment is really clean, especially the bathroom. Highly recommended

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Michael Yong Qi

On the evening of July 12th, we experienced an extremely terrifying moment on our last night at the hotel. The wire of the bathroom heat lamp in room 106, which was provided by the hotel, short-circuited and caused a fire. We immediately turned off the main power and managed to extinguish the fire ourselves.

However, it was more than half an hour after I called the hotel after hour emergency contact number that a security guard from a third-party security company arrived to inspect the situation. The security guard then called the fire department. I informed the security guard that due to the safety hazard, Room 106 could no longer be occupied. The security guard contacted the hotel management, and arrangements were made for us to stay in two twin share rooms instead.

Regrettably, until today, no one from the hotel management has reached out to me regarding this incident. This hotel management does not care about its guests and has serious management issue.

Leisure Family

10/10

Exceptional

12 Jul 2025

Brent

Great for the whole family.

Leisure Family

6/10

Pleasant

23 Jun 2025

Jannine

Was given a dryer to use between 2 rooms ??
Asked where the washing machine was .
Reply was the washing machine was in the room next door and was a lot more expensive .
Offered to pay extra and was declined .
That room stayed empty during our stay .
Very Dissapointed

Leisure Partner

10/10

Exceptional

20 Jun 2025

Christian

Great apartment, cleanest bathroom I have seen and the heated indoor pool in winter was great with the kids

Leisure Family

8/10

Excellent

19 Jun 2025

Lynne

Loved the indoor pool and can’t think of anything I didn’t like 😍😍😍😍

Leisure Partner

8/10

Excellent

19 Jun 2025

Robert

Great location

8/10

Excellent

17 Jun 2025

Jasim

Esplanade Resort in Lakes Entrance is good place to stay.
In my opinion, they need to think about upgrading/refreshing.
Especially pool area.

Leisure

10/10

Exceptional

03 Jun 2025

Rebecca

Spectacular

10/10

Exceptional

01 Jun 2025

Grant

Really enjoyable, relaxing break.

Leisure

10/10

Exceptional

29 May 2025

Danny

very nice!

Leisure Family

10/10

Exceptional

30 Apr 2025

Nathan

Great first experience in lakes entrance

Leisure Partner

10/10

Exceptional

28 Apr 2025

Philip

Experience was great

Leisure Family

10/10

Exceptional

25 Apr 2025

Jenelle

Amazing property!

Leisure Friends

8/10

Excellent

21 Apr 2025

Amy

This is our second time here and it doesn’t disappoint. Pool kept the kid’s entertained. Room was fantastic, we had everything we needed.
Thanks again

10/10

Exceptional

18 Apr 2025

HELEN

The Esplanade was a lovely tranquil setting staff were very helpful and we were delighted with our room, spacious and clean and modern

10/10

Exceptional

17 Apr 2025

Philip

We had our grandson with us and he loved the indoor spa and pool. The restaurant is an easy spot for a pleasant meal. Our executive suite with 2 bedrooms was clean and thoughtfully laid out.

The only minor issue we had was the SLOW lift access.

All the staff we met were very helpful and friendly.
We all enjoyed our stay.

Leisure Family_with_children

6/10

Pleasant

17 Apr 2025

Angela

When booking, request not to get room 405.
There was an annoying persistent noise in the main bedroom of our 2 bedroom apartment, which never stopped and kept us awake all night.
When we raised the issue with staff, they came and checked and agreed it was annoying and then just ignored us and made no attempt to suggest alternative accommodation or compensate us for the inconvenience and frustration.
When we checked out they asked us to email management so they are aware of the issue for future guests!
Obviously, once they received there payment from us it was no longer their concern.

10/10

Exceptional

15 Apr 2025

Lucy

Very good experience

10/10

Exceptional

13 Apr 2025

Judy

Great place to settle back and relax. Highly recommended.

Leisure Self

2/10

Poor

12 Apr 2025

Renchu

Big noise from the machine. Poor clean!

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

DIANNE

Nice place to stay for a couple of days while travelling back from Great Ocean Rd. The apartment was clean, had everything required, fridge freezer, washer, micro, cooker and dishwasher. There was a shared dryer, iron and ironing board between 2 apartments. We didnt have a lake view however we didnt mind as we were out mostly.

Leisure Partner

8/10

Excellent

10 Apr 2025

Supaporn

Room was clean and we appointed. Some appliances weren’t fully functional, another units air con outside our bedroom on all night was loud.

Partner

6/10

Pleasant

10 Apr 2025

Lisa

Hi
On checking in we were told we have been up-grated
When getting to our room we were looking at a tin roof of the inside pool thinking this is no up grade

They dressed it up by telling us that the room had another bedroom with bunks in it

We didn’t need that as our booking was make for two

In summary we were a little up set but don’t know what our other room may have been

Leisure Partner

10/10

Exceptional

08 Apr 2025

Phan

Our 1 Bed room apartment on high floor was spacious and had an excellent sea view. We are very pleased with our stay and felt comfortable just like home.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Glenn

Absolutely brilliant stay !! Will be back - amazing 1 bedroom apartment. Highly highly recommended

Leisure Partner

8/10

Excellent

05 Apr 2025

Mike

Rooms clean and large

Leisure Partner

10/10

Exceptional

29 Mar 2025

Anton

The property and facilities

Leisure Partner

10/10

Exceptional

25 Mar 2025

Mark

A great resort for a great price, in comparison by far the best value

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Anne

Very clean and good facilities. Close to shops and eateries.

Leisure Friends

10/10

Exceptional

20 Mar 2025

Myriam

Great hotel. Ideal for long-term stay. Suite was well-equipped, clean, and comfortable. Staff was lovely! Very helpful and welcoming. I had a great stay.

Leisure Self

10/10

Exceptional

20 Mar 2025

Wendy

The Reception staff were friendly and attentive, the cleaning staff were also friendly 😃👍

Leisure Partner

10/10

Exceptional

18 Mar 2025

Wendy

Superb overall. Highly recommenc

Leisure Partner

8/10

Excellent

16 Mar 2025

Natalie

.

4/10

Poor

16 Mar 2025

Marlene

The property was badly maintained broken stove clothes drier lights not working properly when reported to reception the receptionist was rude and unhelpful the maintenance man was helpful and got new products would not recommend this property

6/10

Pleasant

14 Mar 2025

Sean

Did not like the Car parking at all too small

Leisure Partner

10/10

Exceptional

13 Mar 2025

Anthony

Rooms was great, would definitely stay again

Leisure Partner

8/10

Excellent

04 Mar 2025

Brendan

Property presents as new in the apartment we stayed in, unfortunately though the bed was hard and uncomfortable despite the rest of the apartment being excellent. We didnt sleep.very well and was worse bed we have slept in on 4 weeks on the road.

Leisure Partner

8/10

Excellent

28 Feb 2025

Dorothy and Ian

A great place to stay and enjoy everything that Lakes Entrance has to offer.
We have stayed before and will stay again.

Leisure Partner

8/10

Excellent

25 Feb 2025

Arthur

modern and clean

10/10

Exceptional

23 Feb 2025

Bev

every thing was good

Leisure Partner

10/10

Exceptional

20 Feb 2025

Lynette

Great stay

8/10

Excellent

14 Feb 2025

Domenic

Location and comfortable

10/10

Exceptional

07 Feb 2025

Kos

good spot...parking a bit of a headache

10/10

Exceptional

03 Feb 2025

ARTHUR

What we mistook for a hot tub was actually a turbulence pool. It was just slightly warmer than the outdoor swimming pool.

Leisure

10/10

Exceptional

31 Jan 2025

Sharon

Great property so close within walking distance to cafes, restaurants and the water front. Great location. Beautiful rooms with everything you needed including a full size fridge, washing machine and kitchen. Had a lovely 3 night stay. Highly recommended.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Zoe

This place was great to stay at. Very clean, great facilities and parking. Great staff.

10/10

Exceptional

12 Jan 2025

Carol

The one bedroom apartment was very spacious, even had a balcony. The living room is very well spaced, with 2 double couches and a dining table for 4. Tv in both living room and bedroom. Non-stick pan and plastic utensils were a bit dirty and damaged, but can use the stainless pots if needed. Even though parking spots are not allocated to rooms, but there were plenty of undercover and street parking. Walking distance to shops and restaurants, Aldi is right behind the back fence. Would stay there again.

Leisure Friends

10/10

Exceptional

10 Jan 2025

Rosemarie

Very nice and clean. Good location.
Would definately stay here again.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Janine

Lovely and comfortable rooms.