Name: The Sebel Sydney Chatswood
Address: 37 Victor Street, Chatswood, Chatswood, 2067, AU

8/10

Excellent

19 Jul 2026

Dodly

The staff were very nice and efficient

Partner

4/10

Poor

17 Jul 2026

Melissa

No in person reception, therefore unable to get breakfast vouchers for the offsite breakfast not mentioned on the website.

4/10

Poor

16 Jul 2026

ASLI

.

Family_with_children

8/10

Excellent

16 Jul 2026

Glenn

Hotel was clean and in a good location. Thankyou

Self

2/10

Poor

27 Jun 2026

Hyunjung

I did not expecting to get a broken bed. The matress was sinking beauses of the leg of the bed's base was broken. When i said to the receptionist they can't do anything about it because the house keeper's gone. It was terrible respond.

Family_with_children

8/10

Excellent

25 Jun 2026

Justin

Reasonable place in a great location. Is quite dated and not overly clean, However there are plenty much worse in Sydney. Would stay again.

Self

8/10

Excellent

22 Jun 2026

Jesper

Clean nice. Would be great for a couple who are there for a longer stay.

Self

2/10

Poor

21 Jun 2026

Brooke

This is not a sebel/accor standard hotel. The free breakfast is a box of long life milk, a juice popper and cereal and is very misleadingly advertised as breakfast. When addressed with reception that this was misleading I was laughed at! The lights in our living room didn’t work, there were curtains missing and towels with rust stains on them. Very poor quality with no facilities of an Accor hotel as you would expect. According to needs to review this property immediately as it is really tarnishing their name!

Friends

6/10

Pleasant

26 May 2026

Karen

Great location, clean but very dated and drapes falling off tracks and stained. Furniture not very comfortable either and bed needs replacing

Partner

8/10

Excellent

21 May 2026

Anne

The location is the best feature of this property. It’s opposite Westfield and walking distance to all the things in Chatswood be it shopping,dining and commuting to wherever.
The parkade was a little confusing finding your allocated spot. The apartment was v spacious and bed comfortable. Big tv. It is dated though. Not a slick hotel but comfortable enough. It needs a thorough clean… perfect for 2-3 nights. Swimming pool was good but the hot tub was out of order. That was disappointing.

Self

6/10

Pleasant

18 May 2026

David

Extremely old and run down rooms

Business

6/10

Pleasant

22 Apr 2026

Douglas

Great location but the rooms, lobby etc are tired and require deep cleaning. The rooms were of great size and the lone receptionist was absolutely amazing at juggling all the responsibilities of managing the apartments.

Self

6/10

Pleasant

19 Apr 2026

katherine

the location is very good, however the apartment was not very clean and the bedding was not great ( one side of the bed was sagging). We needed an extra bed, which they put in the middle of the living room.
At this time the swimming pool was unfortunately in renovation.
So it wasn't to bad but disappointing.
The very ++++ is that the Westfield is just next door.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Paul

We found the room and amenities clean. We didn’t use the laundry as we didn’t stay long enough. Staff were friendly.

Partner

6/10

Pleasant

05 Mar 2026

Katie

Check in was complicated and long

2/10

Poor

02 Mar 2026

Sophia

Room was run down, bathroom had mould in it

2/10

Poor

01 Mar 2026

Kristy

The pool and spa area were closed with no warning - and I had booked this hotel specifically for this reason

Friends_and_family Family

2/10

Poor

05 Jan 2026

Trudy

There was no one at reception when we arrived and the number to call went to a message service. The room was very dirty with a beer bottle of cigarette buts on the balcony, windows so dirty and one sliding door broken with a note taped to it saying not to open. There was a baby's dummy just under the lounge and the bathtub was very dirty.

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2025

Karil

Kitchen needed a saucepan. Trying pan had a broken handle and could have been non stick. No spatula.

8/10

Excellent

01 Dec 2025

Clinton

Room was lovely and well equipped

Business Partner

4/10

Poor

22 Nov 2025

Andrew

Our 3pm checkin was not available till 3:25pm, many guests trying to check in were left with no reason except the room wasn't ready; pretty poor form. For an apartment that sleeps 6, there is not many cooking supplies e.g. no baking dish, only a small frypan and the list could go on. There was mould in the ensuite bathroom, the furniture is a little worse for wear and could do with up dating.

Leisure Family

6/10

Pleasant

03 Nov 2025

Brooke

Overall room provides great amenities, size and is close to the train station for easy access around. However a few downsides; no plug for the bathtub, no deadlocks for balcony doors (easy accessible locks for children), shower pressure and temp control poor.

Leisure Family_with_children

6/10

Pleasant

17 Oct 2025

Dianne

The rooms were quiet (we travelled as a family of 4) but could do with an update and some maintenance. One of the toilets needed repairs as soon as we checked in, one of the lamps in the main bedroom was not working at all, a soap dispenser fell off the shower wall and a saucepan in the kitchen cupboard was put away dirty and sported a healthy crop of mould. It is a very convenient location with Chatswood Station just around the corner and Westfield across the road but an update and full maintenance program for The Sebel is long overdue.

Business Family

10/10

Exceptional

11 Oct 2025

Kahu

Clean rooms everything was readily available

Leisure Family

10/10

Exceptional

27 Sep 2025

Li

Nice staff and great location

Business_and_leisure Family

6/10

Pleasant

17 Aug 2025

Kirrilie

Rooms needed to be deep cleaned & updated, laundry room smelled like sewage. Reception staff were lovely. Beds very comfortable

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Diana

Spacious apartment, perfect location.

6/10

Pleasant

19 Jul 2025

Sarah Jane

Disappointed in the lack of heating.

The apartment was nice, but the heating did not seem to work, so very cold. Reception lent us a fan heater, but gave no indication they were going to fix heating. Bathroom had no heat lamps or extraction fans. Spa also was not working. Expected better from such a hotel. Good location for metro.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

peter

So close to rail and buses. Just across the street from the shops including a Coles supermarket.

Partner

10/10

Exceptional

09 Jun 2025

Carlos

Location is best

6/10

Pleasant

06 Jun 2025

shana

Location was perfect. Nice large apartment however some what dated.

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Kate

Fantastic location and spacious apartment

Leisure Family

4/10

Poor

12 May 2025

LILIANA

The only good things are the gym, pool and sauna

The place is very old. The room wasn’t very clean, mould in tiles and sink and chips in the bed side table from previous stays. Stove is a gas one so you need to bring your own lighter. Soluble coffee instead of a proper coffee machine. Both tvs are not compatible with iPhones so I couldn’t even watch them. Spa is been under repairs for months. In my last morning there in the sauna I was trying to relax and there was a maintenance guy next door in the gym trying over and over the equipment so I could heard him the whole time and not very relaxing unfortunately. I do not recommend this place and I won’t stay there ever again.

Partner

6/10

Pleasant

19 Apr 2025

Carla

Very dated! We stayed in 1008, we added in the breakfast option to find that they only give boxes breakfast and not for the entire stay for all your guests paid for. They didn’t service the apartment and the smell in lobby and lift area is terrible. The shower is weak, cannot wash your hair with the pressure. Only positive is the location, it’s very close to the train station and woollies and restaurants.

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Steve

Sofa bed linen was filthy, rubbish was left under the bench, already a very expensive place but to then get there and find out, you need to pay $30 per day for parking is ridiculous.

Leisure Family

8/10

Excellent

05 Mar 2025

Broc

The property was good room was nice clean and tidy a little bit dated. Location was amazing close to everything you need. Westfield across the road. Train station only 5 minute walk close to lots of food options shopping. Staff and service was great very accommodating with things we needed.

Only down side was the spa pool wasn’t working and there was no communication about it not working prior to arriving. the Sauna wouldn’t heat up like a proper sauna.

2/10

Poor

02 Feb 2025

Tricia

Check in was 3pm
We didn’t get in till 3;40pm

Leisure Family

10/10

Exceptional

02 Feb 2025

Melissa

Quick and easy check in room was clean and was so close to train station

Leisure Family

10/10

Exceptional

01 Feb 2025

Andrea

Central location excellent reception staff so helpful

Business Family

6/10

Pleasant

29 Jan 2025

Brett

Location was good, reception staff good. Unit itself very tired in need of a few repairs, sofa bed provided for 2 children was dreadful.

Leisure Family

6/10

Pleasant

26 Jan 2025

Betina

Average at best.

Room was adequate and location good. Pool was pleasant but no towels or staff available. Spa was broken and it of service- big disappointment for kids. We booked for 4 people but room was set up for 3 - sufficient beeds but not enough towels or pillows. No one answered when I called reception and staff were not very helpful when I went downstairs in search of extra. Not what I would expect from a 4 star hotel.

Friends_and_family Family

10/10

Exceptional

26 Jan 2025

Christie

Great location

6/10

Pleasant

20 Jan 2025

Verified traveler

Great location but urgent upgrade needed.

The place has become very rundown and badly needs an upgrade. The room had a musty smell. The taps were water saving so the water stream came out very tiny. This the water splattered out of the basin and made the floor wet. The fixed head shower with water saver made showering difficult. Can’t justify this price now.

However, the staff were nice and location was great!

Partner

4/10

Poor

27 Dec 2024

Trudy

We arrived Christmas Eve after travelling for 4 hours and was told we did not have a booking despite having an email confirmation and an email from the property a few days earlier to confirm. After a very long time and phone calls we were given an apartment that was fine except we had to use a sofa bed (originally booked two singles). The room was not serviced in any way during the 4 days and when I advised this to reception, I basically was given a shrug in response, Very disappointing for a very expensive Christmas stay.

Leisure Family

6/10

Pleasant

26 Dec 2024

Angelique

We have stayed at this hotel about four or five times over the last 10 to 15 years. It’s such a shame that it’s been let go. It has good bones and is a fantastic location but it needs a good clean and there is no attention to detail. We had to move from the first room because it had an mould smell and the carpet was a trip hazard for my elderly mother.

Leisure Family

8/10

Excellent

23 Dec 2024

Adele

Very comfortable, large 2 bedroom and 2 bathroom apartment. We stayed with grandchildren and really enjoyed our stay.
The pool area as lovely and under cover.
Staff were very pleasant and helpful.
Public transport and shops are very close.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2024

Beatrice

Great location! Very spacious

Leisure Self

10/10

Exceptional

18 Dec 2024

Peniatu

Awesome place for short stay

The location is the best feature of this accommodation. It is near and convenient to shops and public transportation. It has spacious rooms, kitchens, and living areas. The staff are friendly and helpful.

Business

8/10

Excellent

10 Dec 2024

edgar

We enjoy our stay in Sebel Chatswood. Very close to everything very Convenient. Just a stuggle to open the door.

Leisure Family

8/10

Excellent

30 Nov 2024

Jacinta

We stayed for 3 nights in the 2 bed apartments, the apartment was great and had everything we needed! Aircon wasnt super great but could have just been our room! Close to Westfield and train stations. We will definitely stay again!

Leisure Family_with_children

10/10

Exceptional

27 Nov 2024

Stephen

Great room with so much room. Felipe was very helpful on arrival and his instructions were spot on. We will stay here again for sure when we visit Sydney.

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Bronwyn

Initial reaction was poor- bell on reception desk was broken & I waited around 10 minutes for reception staff to check in. But otherwise for dated accommodation the room was clean & well appointed & well located.

Leisure Family

2/10

Poor

09 Nov 2024

Bradley

Check in was painful. The front desk staff did not make the process easy.
We were told there weren’t enough fobs to access the car park (we had paid extra for parking) so we just had to push the “red and green button for access” we did this and still weren’t able to be let in. We finally got in behind another car.
Property was excellent, the apartment and amenities were lovely.
The next morning we again couldn’t get out of the car park and had to ring the property from our phone to be let out. This took over 10 minutes and made us late for our next destination.
This was all reported to the front desk staff and all we got in response was a repeated “oh ok” from the staff.
Despite the nice apartment we will not stay here again

Business_and_leisure Family

8/10

Excellent

13 Oct 2024

Kristy

Booked a last minute weekend with the kids. Two bedroom apartment was plenty of room. Bit on the older side but was great. Close to shopping, food. Kids enjoyed a morning swim. Only downside was communication regarding wifi, breakfast and room service. Not sure if these were available

Leisure Family

4/10

Poor

06 Oct 2024

Trudee

Don’t stay here if you like to sleep! The train station next door runs until 2am and starts up at about 5am and the windows in our room didn’t close properly and don’t appear to be double glazed. Otherwise convenient to station and shops.

Leisure Family

8/10

Excellent

01 Oct 2024

Verified traveler

The apartment was very spacious and clean. Washing machine smelled funny, so didn’t use it.

Leisure Family

8/10

Excellent

27 Sep 2024

Steven

Stayed here before and I would stay again however was disappointed the TV was not a smart TV and no TV in main room for parents escape.

Leisure

6/10

Pleasant

20 Sep 2024

Rebecca

Kids loved the pool and spa...it was the reasin we booked there. I think charging an extra $30 after paying over $500 a night was a bit much...it should be free parking for your stay.

Leisure Family

8/10

Excellent

19 Sep 2024

Felicia

Great location as you are just across the road from Westfield and next door to Mandarin Centre. Everything is just at your doorsteps. Very close to Chatswood station as well. The hotel itself is a bit rundown but the sheets and towels are clean. We got a city view room and we could see fireworks from Darling Harbour on Saturday night. The only downside is they only do housekeeping if you stay for 7 nights or more. Overall will definitely book again when we visit Sydney next time.

Leisure Family_with_children

2/10

Poor

26 Aug 2024

Magdalena

This property is disgusting! Dirty beyond! Mould, filthy kitchen, filthy floors, dirty dirty walls, stained linen.... just disgusting!

Leisure Family

8/10

Excellent

23 Jul 2024

YU YOUNG

Facility maintenance and cleansing services is not as good as expected.

Business_and_leisure Family

2/10

Poor

18 Jul 2024

Shaffi

Dusty no room service. Have to pay if you require it. Would never stay here again

6/10

Pleasant

22 Jun 2024

B

June 2024

Great location
Quiet area
Builders doing renovations at 8am Saturday morning in the unit above ours resulted in a barely acceptable 3 star rating

Friends_and_family Family

10/10

Exceptional

07 Jun 2024

Terri

Perfect for our family of 7... Did not realise there were 3 toilets! The washer and dryer are a great convenience-no need to travel home with dirty laundry to catch up on. A huge help with a family!

Leisure Family

8/10

Excellent

29 May 2024

Aleksandra

I was travelling solo with my toddler for his specialist appointments in Chatswood. This hotel was easy to park, close to where i needed to be, easy access to the westfield shopping centre and the mandarin centre, safe location.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2024

Samuel

Good with a little more time to get the rest

Leisure Family_with_children

6/10

Pleasant

09 Apr 2024

Matthew

the room we had although it was quite large was dirty all the curtains had stains on them all the doonas were dirty the sofa bed was broken, the showers had mould and cracked tiles through them, the hair dryer didnt work ( i now for most thats not an issue but with 5 females all needing there hair dried it was an issue)

Leisure Family_with_children

8/10

Excellent

24 Mar 2024

Peter

It was great except for the foul smell coming from the laundry room. Had to keep the door closed.

Friends_and_family Family

2/10

Poor

22 Mar 2024

Nigel

W

Business Self

10/10

Exceptional

03 Mar 2024

Emma

Property was older but perfect for our needs. We had a two bedroomed apartment on floor 22 so excellent views.
Check in was friendly and efficient.
Area is safe- close to train station and Westfield.. Sydney was at our fingertips.
We are looking forward to our next stay.

Leisure Family

2/10

Poor

02 Mar 2024

Stewart

Received a call to confirm my booking and told them I’d be there in 90min.
Arrived to be told they had no room for me.
They organised a studio at the Mantra but when I informed them there was a second person (we booked a 2 bedroom apartment) they said they could organise a food out bed.

Business

2/10

Poor

02 Mar 2024

Giampiero

Never had a such bad experience. We walked into the room and all we saw was cockroaches in every single room including bathroom and kitchen. Absolutely Disgusting. Do yourself a favour, stay away from this place.

Business_and_leisure Family

6/10

Pleasant

02 Mar 2024

Sarah

Property is outdated, rooms were big enough and plenty of space. Shame about the condition of cupboards- mouldy and falling apart in the bathroom. Curtains half hanging on and dirty. The exhaust fan on the stove had fallen off and was disgustingly dirty. For the money it was disappointing. The only plus side is it’s directly across from Westfields

8/10

Excellent

27 Feb 2024

Rachel

We liked staying at the Sebel. Room was clean and tidy, beds comfortable. We liked the full size kitchen and the laundry. The view from the balcony was pleasant. Security was good. The location was handy for the trains. Large Westfield next door. We liked the markets on Thursday and Friday nights in the next street over. Would definitely stay again. A good hotel for families.

2/10

Poor

25 Feb 2024

Chris & Sarah

Property was old and dirty, especially walls and floor.
Bathroom had hair still in shower on wall and floor tiles.
Booked for 4 - second bed was not made up and only towels for 2 provided.

Leisure Family

8/10

Excellent

24 Feb 2024

EBONY

make sure you have a copy of hotels.com receipt

The hotel was nice, a bit dated so needs a renovation. Check-in went smoothly. Bit annoyed the following morning as they had renovation works or some kind of works as it was so noisy you couldn't sleep at all, the constant sounds of drills above or below my room was annoying. On check out they tried to charge me an extra $40 when I had already paid in full. For anyone that redeems reward nights on hotels.com make sure you have a copy of your receipt with you when it comes time to check out as this is what saved me from being charged again! The should've looked at their system first before saying that I owed them money when in fact I actually didn't. Anyway they eventually worked out the issue and all was well. Probably wouldn't stay here again, there were some other guests there when I went back later to pick up my bags that were having the same issue with charges, they were being charged about 800 instead of 400 and something. so their system they currently have in place needs to be updated as its causing issues for pre paid bookings.

Self

2/10

Poor

18 Feb 2024

Kirrily

The room was filthy, you couldn’t see out the windows, the bath had someone elses hair in the Deakin, the doors were falling off in the kitchen and there were fleas and bed bugs - don’t stay here.
The staff are untrained and they are incredibly short staffed.. needs a complete overhaul and for close to $900 for two nights, it’s a complete ripoff.

Leisure Partner

8/10

Excellent

05 Feb 2024

Laura

Close proximity to everything was fantastic, so convenient and easy.
The two-room apartment was a fantastic size for our family of 5. Groceries stores available a short walk to enable us to cook meals to keep costs down. Local coffee shops and bakeries as well.
The skyline view was amazing.

I was very dissatisfied with the additional charges and fees that were not advised when booking and payable at time of check-in.
Parking fees we feel should be included in the accommodation costs, it certainly appeared there were enough permanent residents' vehicles within the parking spaces that could adequately cover the costs of temporary/holiday visitors parking fees.

Leisure Family_with_children

10/10

Exceptional

04 Feb 2024

Elizabeth

Great location and the 2 bedroom apartment is a great room for a family of 4 with separate kitchen lounge and dining areas.

6/10

Pleasant

04 Jan 2024

Mary

Disappointed that the website said it was 14mins drive to circular quay spent a lot on Ubers as not close to the city.
However great for local convenience if you know the area.
All my group complained the beds were un comfortable.

Leisure Family

4/10

Poor

09 Dec 2023

Trevor

Arrived at 1400 and told the room wasn’t quite ready and the hotel would call when available. Drove around Chatswood for 2 hours with no call so returned to hotel at 1600 and the room was ready finally. Shower had a heap of pubic hair in one corner and the dining table was filthy. Not sure why the room took so long to clean when evidently it wasn’t cleaned. Advised reception of this and they didn’t seem to care other than to say sorry. I wouldn’t stay in this hotel again. The Sebel used to be nice but the current owners have just let it run down.

Leisure Family

8/10

Excellent

05 Dec 2023

Frazer

in desperate need of new carpet and a lick of paint. Great location for what we wanted, extremely comfortable.

Leisure Family

10/10

Exceptional

26 Nov 2023

Jasmine

Sebel was affordable while being in the heart of great shops, delicious food options and being 5 minutes from the train station only because you'll get distracted by all the cute and wonderful shops you'll find. They also offered room service, pool, spa and gym. The venue was very accommodating

Leisure Friends

6/10

Pleasant

24 Nov 2023

Kakkanath

Nice area, spacious rooms, and nicely stocked kitchenette. Some stains on the pillows, bathroom could have been cleaned better. Description about breakfast could have been better. There’s no restaurant and they provide a tray. We declined once we learnt it was a tray and the hotel wouldn’t refund the additional $18per head charge for breakfast- terrible way to treat the guests.

Leisure

10/10

Exceptional

14 Nov 2023

Suanne

Very roomy for the price. Good in room facilities. Usable balcony. Some noise occasionally but not too bad considering the location. Nice pool very clean

Business_and_leisure Self

10/10

Exceptional

03 Nov 2023

Gayle

It was incredibly spacious. We were so lucky to have a great place to live for those 5 days. We will certainly be back!

Leisure Family

10/10

Exceptional

20 Oct 2023

Jed Patrick Hugh

Recommend for family

Leisure Family

8/10

Excellent

18 Oct 2023

Sean Garrett

Great stay, very accomodating and friendly staff, however the room could have been cleaner, some stains in the carpet that didn’t look great. But overall was a good spot and great value for money, would recommend again!

Leisure Friends

10/10

Exceptional

08 Oct 2023

Justine

Room size was great. We booked a 2 bedroom suite and it was very generous in size. I love that I was able to walk across to the Westfield.

Business_and_leisure Family_with_children

8/10

Excellent

07 Oct 2023

Haden

Good property in a great location in the heart of Chatswood. We have stayed here a few times and have always found it good.

Leisure Family

10/10

Exceptional

17 Sep 2023

Daniel

Great staff

6/10

Pleasant

20 Jul 2023

Mon

The property is the combination of residential and service apartments. As soon as we get into the lift, we can smell the cooking of someone stir frying! The smell becomes stronger as we get to the level we are staying at.

Also when we use the parking facility that the property offers, the beam that is holding the ceiling is low for the 4 wheel drive car boot door when it was opened. We did not realize that and because it was all automatic, it caused a dent in our car boot door! We were of course upset about it and let the concierge know but they said they never had any issue.

Overall, the property is clean but amenities need improvement, but the location was just perfect for us. If not for the damage to our car, our overall stay could have been stress free and enjoyable.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2023

Ashish

Excellent location, on the doorstep is all the food and shopping you could ever want. But the hotel is old, so the bathroom fixtures, carpet and furnishings are old. Foldout bed is borderline unsafe, if kids sleep too close to the metal edges. Cleanliness is a problem, with the sheets having stains and discolouration. But it's fair for the price I guess, and room service happens once every 7 days - so factor that in as well. Would recommend for large families on a budget.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jun 2023

Ernest

Helpful staff

Leisure Family

2/10

Poor

28 May 2023

Marijana

Room absolutely disgusting. Dust, cockroaches, dirty towels, broken curtains, broken cupboards in kitchen, very poor customer service. The whole room needs an upgrade. Even the manager says all the rooms are like this.

Leisure Family_with_children

10/10

Exceptional

28 May 2023

Elizabeth

Love the view and the location. Very convenient on everything, public transport, shops, restaurants, chemist, etc. Ease of checking in and out. The only thing it's missing is the free wifi.

Leisure Family

10/10

Exceptional

07 May 2023

John James

Great location. Affordable for a family.

8/10

Excellent

06 May 2023

Rebecca

Room needed a more thorough clean, it wasn’t filthy just more attention to detail.
Staff wouldn’t give us a wifi code unless we signed up to the Accor program, which was pretty disappointing expected to pay for it.

Leisure Family

10/10

Exceptional

30 Apr 2023

Philip

Lots of space in the 3 bedroom unit, great kitchen facility, could set yourself up for a few days easily. Close to food and trains.

Family_with_children

4/10

Poor

25 Apr 2023

Warnakulasuriya

No heated pool