Name: Park Hyatt Beijing
Address: 2 Jianguomenwai Street, Chaoyang District, Beijing, 100022, CN

6/10

Pleasant

29 May 2026

Dongshu

The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway.

The lobby was chaotic, and staff did not provide clear instructions.

During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again.

Terrible customer experience considering it is a 5 star hotel.

Room is clean with pleasant smell.

Partner

10/10

Exceptional

09 Jan 2026

Olga

Great stay

Family

10/10

Exceptional

07 Jan 2026

Olga

Clean rooms, great customer service

Leisure Family

10/10

Exceptional

07 Nov 2025

Jorge

this hotel is the best in Beijing...Staff , restaurants, rooms

10/10

Exceptional

15 Jun 2025

Carol

Front desk personnel are helpful and very accommodating. Restaurant food s good and service is great. I highly recommend this hotel.

Business

10/10

Exceptional

29 Dec 2024

Moussa

Good

10/10

Exceptional

23 Nov 2024

Verified traveler

Great Place

Excellent location , service and stay

Business

10/10

Exceptional

10 Jul 2024

Deborah

Jerry is the man

10/10

Exceptional

21 Feb 2024

shuo

fantastic service, environment and facility

Leisure Family_with_children

10/10

Exceptional

03 Jan 2020

Mary

Great Service

Service was excellent and just a minor complaint in the last night where there was no second face towel and no cream was replaced. Other than that we thought the service was fantastic. Special kiddos goes to Jenny Zhang during breakfast and Gary at the concierge downstairs entrance.

Partner

8/10

Excellent

08 Dec 2019

Li Qun

Location

Love it’s location

Business

10/10

Exceptional

25 Nov 2019

Justin

Amazing. GM and Manager of the Grille restaurant are both outstanding. Very welcoming as are all the staff. Good location if you are in Beijing on business.

Business

10/10

Exceptional

05 Oct 2019

Yvonne

Excellent Hyatt attentive service!

Excellent Hyatt attentive service! 2-days prior, called Hotel Concierge to book car pick-up from Airport. Mr Hunter Ma followed through all the way to check-in Room !

10/10

Exceptional

04 Mar 2019

Verified traveler

Clean room gym and changing room.
But the design layout of sauna room should improve. The heater uses up half of the room entrance. Floor tile at entrance cracked. This is undesirable unpleasant and very dangerous.
Shower of changing rooms: mould smell. Toiletries in shower cubicles a bit lousy. A cubiclexwithout cloth hanger.

Leisure Friends

10/10

Exceptional

11 Feb 2019

Verified traveler

Conveniently located on 2 metro lines The hotel has been recently re-modeled although personally I prefer the previous styling which felt more luxurious.

Friendly staff, and good breakfast.

Friends_and_family Partner

2/10

Poor

04 Jan 2019

M

Cold service, does not try to accommodate simple requests. Better alternative in Beijing, would not suggest Park Hyatt.

8/10

Excellent

13 Dec 2018

Verified traveler

Park Hyatt is a great hotel and my room was fantastic. The only problem is that the lobby was under renovation, forcing a rerouting via another floor meaning one had to take three elevators to get in and out of the hotel.

4/10

Poor

17 Nov 2018

Raymond

The way the lifts are arranged is terrible. I had to change lifts 3 times before I get to my room. The price for lunch is insane. They only had very expensive staffs such as Grade A steak rmb 780 for lunch?? you believe that?? WiFi sucks

6/10

Pleasant

07 Nov 2018

SHUK WING

Hotel on renovation with crazy lift arrangements

Better communications with the on going renovations should be deliver to customers prior to booking - we just realised the hotel is on reno upon arrivals and we will need to change 3 lifts to get from Ground floor to our rooms. There has been drilling sounds at 6am , 4 Nov Sunday and that’s disturbing.
One more comment is the temperature of your shower water , it tends to get either really hot or cold.
Other than those , service and room size is excellent but I will prefer other hotels in my next visit .

Friends

10/10

Exceptional

13 Sep 2018

Ari

A very convenient spot for business and great staff and restaurants.

10/10

Exceptional

06 Sep 2018

Verified traveler

good

good stay

8/10

Excellent

27 Aug 2018

QIN

lqw

good

Friends

8/10

Excellent

13 Aug 2018

Verified traveler

Was disappointed that its such a high rating, but the facilities were not equal to the price.

4/10

Poor

02 Aug 2018

Verified traveler

Upon arriving, the bell staff stood there until the taxi told them we were checking in. The property is undergoing renovation, so you have to take several elevators before getting to your floor. It’s very confusing. Scarlett was the one checking us in, and she did not greet us, or even crack one smile. She handed us the keys and told us where the elevator was, and that’s it. Other receptionist walked the guests to the rooms, and explained the hotel. When I got to my room, I realized she put me in a room which I did not book, and was much smaller. Once I asked to be moved, THAT room smelled like urine and the carpet in the room was completely soaked, and smelled horrible. They insisted to throw towels on top of it and see how it goes!! I had to call a manager and demand to be moved. The “afternoon tea” which is included, was just some chips and nuts at a bar. Such poor quality! There was a piece of broken glass on the sofa I was sitting on! This Park Hyatt is so disappointing on so many levels, and simply does not meet the standard of other 5 star hotels. I do not recommend this place until renovation is done, and staff takes hospitality training.

4/10

Poor

14 May 2018

STEPHEN P

NOT A GOOD EXPERIENCE.

NOT GOOD. BAD ACTUALLY.

8/10

Excellent

23 Jan 2018

YU

Short visit Beijing

Great experience at park hytta Beijing. Very convenient to local shops and nice view.

Family

10/10

Exceptional

21 Dec 2017

Jack

My girlfriend is very happy and satisfied with living at your hotel. I am potential customer with your company for more than 5 years. I and my family will come back again! Thanks for everything you did for us!

10/10

Exceptional

24 Nov 2017

Verified traveler

Service par excellence\n

The staff was extremely friendly and always gave me a smile and greeting whenever they saw me.
Very nicely located and I get a glimpse of the CCTV building by Reem Koohaus and the Beijing CBD..
And we arrived our room wasn't ready, they waived our breakfast charge for the length of the stay, and gave us free drinks while we wait for our room.
I will definitely come back and stay at the Beijing Park Hyatt again. My special thanks to the wonderful staff, I feel very much pampered with.

10/10

Exceptional

14 Nov 2016

Lena

Five Star Stay

The staff was friendly and provided excellent service

Partner

8/10

Excellent

25 Sep 2016

Chong

Nicely design hotel. Comfortable. Room is bigger than usual size and comfortable.

10/10

Exceptional

12 Jul 2016

Verified traveler

Great Experience

Great location, great views, nicely decorated rooms with lots of space. Overall great experience

10/10

Exceptional

04 Apr 2016

Verified traveler

There wasn't a smoking area which was annoying but overall was great

10/10

Exceptional

12 Feb 2016

Carole

Beautiful retreat in Beijing

We stayed 4 days during Chinese New Year and had a wonderful experience. Very dedicated, attentive staff.
The room was spacious, modern. The bathroom was large and had a great \"spa\" feel and layout. It also was quiet and peaceful which is nice after a long day. The hotel has a very good restaurant, China Grill with stunning view of the city.

10/10

Exceptional

11 Jul 2015

Verified traveler

Fully equipped hotel

The staff are very helpful. They have all kinds of equipment to loan you. Like iPhone charger, laptop cable,hair straightenergy you name it...
however, the breakfast buffet need to be improved. They should include more variety.

Family

10/10

Exceptional

13 Jun 2015

jorge

Hotel staff need to improve their English a lot. We found difficult to understand them and they do not understand our questions.

8/10

Excellent

01 Jun 2015

Chantae

Three days in Beijing

This was for a long business trip. The staff was friendly, and the room was clean. The wifi signal was rather weak from the room, but worked fine in the lobby.

8/10

Excellent

29 May 2015

Max

3 stars hotel services but perfect for business

This hotel is perfect for business but avoid it if you come here for leisure. It's a very busy hotels with many business people come for meetings. The staff are lack of professionalism in term of hospitality. When I ask for directions, one staff just point to me with hand instead of talking to me. The staff talks louder than guess and rude. Overall it's a 3 stars hotel services. But if you just want to live in some city center skyscrapers and host many meetings. This is the perfect place.

Partner

8/10

Excellent

27 Apr 2015

Verified traveler

1 day stay

I was staying at the Park Hyatt for 1 night during a business trip.
The hotel is great and the room size was perfect... Views from my 40th floor room was amazing ( although the outside windows were as dirty as it can be... well it's beijing after all... :)
The Hotel is great and if you stay at any of the Grand Hyatt, you'll feel right at home...
Don't expect too much, but don't expect little as well... On my next trip to Beijing i'm going to try a different place, as we always want better :) This Hotel is great overall !!! and service level was great !

4/10

Poor

06 Feb 2015

Verified traveler

Double reservations being held and card charged !!

When I had a debit for a SGL room on my credit card and also a voucher clearly stating 1 SGL room for a person but a twin bedded room my client was given a huge surprise when he checked-in stating he had a confirmed reservations for 2 SGL's. Now how does 1 person stay in 2 SGL rooms is beyond my belief. Also in my wildest dreams why wud I be foolish to debit myself twice for a person. This story went on for sometimes to come and the client panicked when they took his card and debited him for Rs.96k and odd and this inspite of showing a confirmed voucher. I had Expedia intervene and asked ur staff to speak while holding on for almost 20 mts to be told they have xxld the other room which they were holding. Strange dont u think ?? Well all is well that ends well I suppose and dont have any more suprises. A similar thing happened for Puri hotel too. Is Expedia slipping up or taking TAPP agents for granted ?

10/10

Exceptional

27 Nov 2014

Elazar

The only home in Beijing

Amazing place

10/10

Exceptional

20 Nov 2014

Verified traveler

Perfect short gateaway

Was on a short family vacay together with my grandmother. Great service provided by the hotel staff, the rooms are fantastically designed and the bath was amazing. Oh and not to forget the great views of the city on the lobby and restaurants. The location of the hotel is very convienent too. Will definitely stay here again if back in beijing.

Family

10/10

Exceptional

29 Oct 2014

Verified traveler

Topnotch as always

I hadn't been at this hotel for quite some time (we used to be regulars) and they still remembered me. Great hotel.

10/10

Exceptional

15 Oct 2014

Ian

A first social visit to Beijing.

An almost new hotel, positioned on the upper floors of a 66 floor tower offering panoramic city views that sadly were only 25% effective due to appalling city air pollution. Excellent staff and rooms. Restaurants serving mostly non- Chinese food, a vital fallback. Hotel organised a two-day private guided tour by an English-speaking Chinese guide. Extremely worthwhile and essential during the National Day holidays. Would happily return.

10/10

Exceptional

25 Jul 2014

frequent beijing traveler

nice location, gorgeous view

this hotel is conveniently located at the intersection of the Changan Ave and the East 3rd Ring Rd, one of the most luxurious spots in Beijing. higher-level rooms offer breath-taking views of the city.

10/10

Exceptional

13 May 2013

Chris

Great Place to Hold Meetings

I was only in China for two full days and needed a place to hold 7 meetings one day and 8 the next. It was perfect for that. The staff was highly professional and the food in the restaurants was great. I got a massage at the spa as well, which was perfection. The only downside was the air quality outside the hotel, which isn't the hotels responsibility I understand but it makes going outdoors quite unpleasant.

10/10

Exceptional

21 Apr 2013

Monica

Great Hotel

Great deal.

10/10

Exceptional

09 Apr 2013

A Cheng

Top of the class

Convenient, comfort and nice interior design

Family

10/10

Exceptional

03 Jun 2012

Louise

Excellent hotel for our stay in Beijing. Views are marvellous and a calm respite from the noise and hubbub of the city far below. Food excellent and service is very good. The rooms were lovely. The pool, and particularly the jacuzzi, were great. All in all, I would definitely recommend it. It was a great experience.

10/10

Exceptional

11 May 2010

wendy

can't wait to go back!!!

this was one of the best hotels i've ever stayed at!!!

8/10

Excellent

05 Oct 2009

John

One of the Best Business Hotels in Beijing, But Not for Tourists

Simply put, this is one of the best BUSINESS hotel in Beijing with great rooms and excellent services. You could not go wrong with this hotel if your local activities are arranged by your Chinese partners/friends. However, it is not the best hotel for tourists because of following reasons: (1) Nothing is within walking distance. There are just too many top-caliber hotels to choose from if you come to Beijing just for a vacation. (2) Nine out of ten taxi drivers don't know the hotel location--you have to zig-zag through the concrete forest to reach the back (south side) of the building for hotel entrance. The hotel has been open for a year, but the construction of the front gate has not been finished. (3) Lobby is small and unimpressive; and not a good place for meeting friends or for people watch.