Name: Sheraton Nha Trang Hotel and Spa
Address: 26-28 Tran Phu Street, 30, Nha Trang, VN

6/10

Pleasant

11 Jul 2026

Vinh

This hotel is perfectly situated on Nha Trang's beachfront in the center of the action. However it is marred by aging and poorly maintained infrastructure.

I checked into the Junior Suite. Within 15 minutes of settling in I noticed a pool of water on the floor right behind the entrance door. Turns out the AC Ventilation was leaking. I requested a room change and about an hour later they upgraded me to the Executive Suite.

A couple of days later, I was flushing the toilet when the bathroom floor drain next to the toilet violently backed up with clear water and large clumps of black pipe scale/sediment due to some bottleneck deep in the lines creating some kind of geyser effect. They sent up a technician and he blasted jet water down the drain and told me it was fixed. I asked for the area to be sanitized because if the drain and toilet lines were mixed then it seemed like it was a combination of grey and waste water. I don't know how serious the staff is about proper decontamination protocols because when he was working to unclog the drain, he actually went in barefoot after seeing it.

I don't know if there is a leak or if the sink countertop is sloped unevenly to right but a pool of water always accumulates after repeated use. I didn't bother reportinh this.

And in my last day, I found a half-alive cockroach in the Jacuzzi. I've been to several hotels in the country. This is the first time I've ever encountered issues like and had to call reception for it.

Self

10/10

Exceptional

27 Jun 2026

Scott

My partner and I loved staying at this Sheraton, the staff were helping, caring and made a positive impact on our trip. The rooms were beautiful, clean and comfortable. The location was perfect for all that we wanted to see and do.

Partner

10/10

Exceptional

21 Jun 2026

Hai Van

Excellent service
Breakfast and other meal is beyond expectations

Family

10/10

Exceptional

19 Jun 2026

Phong

Clean room, staff are friendly

Self

10/10

Exceptional

18 Jun 2026

anthony

Well not much to report here , truly a 5 star Hotel. The Dinner buffet is incredible. East meets West dining experience, eclectic dining, Sushi to English style roast beef. Stellar street front Pizza / Italian restaurant. Chinese restaurant as well, albeit I never tried it , I’m sure it’s up to Hotels standards . Breakfast buffet serves Vietnamese street food to Eggs Benedict, fantastic service and food.

Partner

10/10

Exceptional

17 Jun 2026

Leny

Stayed here for 3 nights. Staff were very friendly and really take care of you. Buffet Branch is good as well. Very helpful staff.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

John

Everything is excellent

Partner

10/10

Exceptional

15 Apr 2026

Bobbie

We just spent ten wonderful nights at the Sheraton, and the location couldn't be better. Upon our arrival, we were warmly welcomed with cold tea and refreshing towels—such a lovely touch after our ten-hour journey. Jane at the reception was incredibly helpful, ensuring we got the perfect room for our needs.

The breakfast staff was friendly and attentive, offering an impressive variety of options. The hotel was pleasantly quiet at night, and having a balcony to dry our clothes while enjoying the great view was a nice bonus. We also enjoyed some drinks at the Altitude Bar, which added to our relaxing experience. Tram our cleaning lady was also so sweet.

The pool area provided towels, and Leo at the Tiki Bar was especially friendly. We did try to access the beach, but with only 18 available sunbeds, getting there early or later in the day is essential.

We would definitely choose to stay at the Sheraton again! Kudos to Team S for making our stay so enjoyable—thank you!

Family_with_children

10/10

Exceptional

12 Apr 2026

Covy

Very good service on everything.

Family_with_children

10/10

Exceptional

30 Mar 2026

Nicholas

The Sheraton Nha Trang is an immaculate hotel with stunning & spacious rooms, amazing quality food, perfect location opposite the beach, and the most genuinely friendly & helpful staff. Highly recommended for anyone wanting to have a relaxing stay in Nha Trang!

Partner

8/10

Excellent

17 Mar 2026

John

Great hotel location with friendly service at all times. Nice pool area. Buffet breakfast a big positive. Room felt a little tired in places but overall enjoyed our stay.

Partner

10/10

Exceptional

15 Mar 2026

Olga

Great customer service! Amazing breakfast main focus on Asian cuisine. The beach is right across the street! Must try the pizza place downstairs (make reservations). Very Bea hotel. Super friendly staff and housekeeping staff did an excellent job on cleaning our room every day! Big shoutout to the customer relations team made my mom birthday unforgettable! Highly recommend this hotel!

10/10

Exceptional

05 Mar 2026

cuong

Good service

Partner

8/10

Excellent

26 Feb 2026

David

Room was great and lovely view, but breakfast a bit disappointing, tea and coffee not hot enough.
But overall for the cost, good value

Partner

10/10

Exceptional

03 Jan 2026

Caroline

Courteous staff

Partner

10/10

Exceptional

30 Dec 2025

Tuan

Clean room, excellent customer service, good location, nice ocean view.

10/10

Exceptional

22 Nov 2025

Johnny

Very friendly staff and excellent service

Partner

10/10

Exceptional

12 Nov 2025

Khoi

I had an amazing experience at the Sheraton Nha Trang! The hotel’s location is perfect — right across from the beach with breathtaking ocean views. The room was spotless, spacious, and very comfortable, with all the little details that make a big difference.The staff were incredibly friendly and professional, always going above and beyond to make sure everything was perfect. The breakfast buffet was excellent, offering a wide variety of both local and international dishes — definitely one of the best in town.

10/10

Exceptional

12 Sep 2025

Vincent AJ

A truly beautiful hotel with excellent presentation and atmosphere. From check-in to concierge, to the cafés and restaurants, every staff member I encountered was polite, professional, and attentive. Even without using many of the amenities, the service and environment made the stay memorable. A place that reflects both elegance and genuine care.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Gia thanh

Best service ever and staffs are friendly and amazing.

Family

10/10

Exceptional

22 Aug 2025

Ryan

Very nice upscale hotel. Very good chinese restaurant. Fantastic breakfast buffet provided each day with room.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Jeff

The Sheraton was the perfect place to stay for our vacation-it’s close to the beach, shopping & the staff are super friendly & helpful! We loved the club access too! It was like our own peaceful oasis. The staff were so friendly up there too. We will definitely stay at Sheratons in the future. Thank you!

Leisure Partner

8/10

Excellent

28 Jul 2025

George

Very different club room approach

I paid the surcharge for the club facilities - staff were tireless in their efforts to make it worthwhile but the inclusion of children of all ages in the club offering made the purchase of this facility a complete waste of money. Undisciplined children running around the facility with full access to the buffet food offering 5-7 pm depreciated the experience

Self

10/10

Exceptional

22 May 2025

Resley

Love the pool , room and staff service top notch

10/10

Exceptional

15 May 2025

Steve

Great hotel property with great amenities.

Leisure Family

8/10

Excellent

12 May 2025

Hoat

Executive suite need to upgrade the AC system.

Business Partner

10/10

Exceptional

07 May 2025

Gregory

Great breakfast buffet. Nice lounge 25 floor.

Leisure Partner

8/10

Excellent

13 Apr 2025

Anna

Friendly and helpful staff. It’s a great location to
Beaches and shops . I feel comfortable staying there . I would recommend this place .

Leisure Friends

8/10

Excellent

22 Mar 2025

Ken

Professional staff. Nice lobby. Breakfast was delicious. Parking in the basement was a little tricky driving.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Il Kyung

Mike who serves us is very nice and well trained.

10/10

Exceptional

04 Jan 2025

Martin

Had a wonderful stay celebrating NYE. The staff were absolutely amazing, I can’t rate them highly enough. Great location, clean, great food, great facilities. We would love to stay again.

Leisure Partner

10/10

Exceptional

02 Jan 2025

M.Greg

N/A

10/10

Exceptional

20 Nov 2024

Shiva

Excellent place to stay in Nha Trang. Close to the beach and great places to eat.

Leisure Partner

4/10

Poor

08 Nov 2024

Tisa

Very disappointed with our stay. Staff are inexperienced and service not up to scratch.

Leisure Family

10/10

Exceptional

09 Aug 2024

Gary

Property was as expected. Clean, friendly staff, nice gym, nice pool and nice rooftop bar, good beach staff as well

Leisure

10/10

Exceptional

21 Apr 2024

Simon

Breakfast 10/10

Clean, well located. Breakfast is 10/10 amazing.

Self

10/10

Exceptional

29 Mar 2024

Verified traveler

Amazing

All round excellent nothing to fault. Very good service at breakfast on 29/3/24 from Thuy Tame who always checked to make sure we were happy and worked with a smile and also spontaneously organised us the house special coconut coffee

Partner

8/10

Excellent

01 Dec 2023

Kyong-Ah

Details matter to the name

Great location and room and friendly crews.. I would not come for food though.. somehow sadly lacks tastes and flavor consistently in their food overall..
And, ran into a couple incidents that i was served unclean napkins.. each time, mgr accommodated with free dinner..

Self

8/10

Excellent

20 Nov 2023

Hung Dinh

Conveniently situated near retail shopping mall and local restaurants. Customer service is top notch and friendly. Room configuration and smoked glass bathroom facing shower stall is an odd setup for a western 5-star brand hotel…otherwise, all good.

Leisure Partner

10/10

Exceptional

29 Aug 2023

xianghong

Good place, very convenient

Leisure

8/10

Excellent

29 Jul 2023

Thi

Front desk was great

10/10

Exceptional

26 Jul 2023

Denis

Staff were very accommodating, breakfasts excellent. Slow draining shower drain was the only issue, otherwise it was great

Leisure Family

10/10

Exceptional

08 Jul 2023

Howard

Staff in hotel and restaurant are all super polite and accommodating.

10/10

Exceptional

27 Jun 2023

Howard

Good experience

8/10

Excellent

08 Jun 2023

khanh

good

10/10

Exceptional

18 May 2023

Grant

Everything was great. I’ve stayed in my care share of Marriott properties, and this place was nicer than some Ritz I’ve stayed in. The rooms are great and the staff is wonderful. Excellent beach access—they have a section on the beach with beach beds for guests.

Leisure Partner

10/10

Exceptional

31 Mar 2023

Chuong

Every time I am back in Vietnam, I made a trip to Nha Trang city since I love this city. This is my first time to stay at the Sheraton (I stayed at the Intercontinental twice and at the Best Western Havana twice before the Covid-19). My review is based on my experiences with the Intercontinental hotel next to the Sheraton.
Overall I am very pleased and happy with the hotel and the hotel staffs. Since they are competing to each other, both hotel are having almost identical services and trying to make guests to be happy during their stay. I would say that the Intercontinental is better but not a lot; if I have to choose between the two hotel, I will choose the Sheraton.
What I like: Hotel staffs, breakfast area and staffs, the swimming pool, the security guards in the 2nd basement, the view from the room, the quiet, the cleanliness, the Club Lounge and staffs.
What need to be improved: (1) telephone is not working in the suite (2) lights inside the suite need to be checked to make sure they are lighted up, (3) carpet in the suite is too old, (4) the \"Auto\" mode of the two central air controllers in the suite is not working so they keep both the AC fans running 24/24 at high speed and noisy (5) the front desk did not offer a courtesy call asking guest if need assistant with luggage at check out time
I hope to be back.

Leisure Partner

10/10

Exceptional

08 Jan 2023

Steven

Wonderful Hotel!

Great option for a stay in Nha Trang. Great location, lovely staff, great facilities, wonderful breakfast and amazing views. Highly recommend when staying in Nha Trang!

Partner

10/10

Exceptional

26 Nov 2022

Corrine

They set up a screen on the pool deck to watch the World Cup games.

Leisure Self

10/10

Exceptional

26 Oct 2022

stephen

The staff were all extremely friendly. Everyone went out of their way to ensure we had a very memorable stay. Especially Paul and Christine

Leisure Partner

10/10

Exceptional

23 Oct 2022

Leslie

The hotel staff was very friendly and helpful, always assisting in calling taxis and giving recommendations of things to do in the area. The breakfast was also delicious, and had so many options to choose from! I would absolutely stay there again, 10/10 would recommend.

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2022

Nicholas

The property was almost next door to Nha Trang Center--a shopping center, and across the street from the beach. The staff was super friendly and hospitable, and the rooms were well-appointed and quiet.

Business_and_leisure Self

10/10

Exceptional

11 Jul 2022

Verified traveler

Thanks for every thing

Leisure Family

10/10

Exceptional

23 Jun 2022

Shaun

The staff, obviously well trained.

Business_and_leisure Partner

10/10

Exceptional

13 May 2022

Andreas

Food and drinks have been at an outstanding quality. Even better was the service and the focus on their guests' needs. The room was clean and comfortable. We would book a stay at the Nha Trang Sheraton anytime again!

Leisure Partner

10/10

Exceptional

12 Apr 2022

Jamie

Fantastic customer service.

My stay at this hotel was great. The only small gripe that I had was not having furniture on the balcony to lounge in. Very minor. The customer service was outstanding. We ordered room service one evening and my well done burger got mixed up with a very rare ordered burger. The staff was extremely apologetic and the head Chef came to talk to us personally. I highly recommend including the breakfast with your stay. Definitely worth the value.
Couldn’t be happier with our stay there.

Partner

8/10

Excellent

04 May 2021

Verified traveler

Friendly staff and good service

Business Family

10/10

Exceptional

24 Nov 2020

Paul

Very attentive staff especially the breakfast team.
Rooftop Bar only open on certain days due to covid downturn. Games room also not open.

Leisure Partner

10/10

Exceptional

04 Feb 2020

Cheryl

swimming pool and snooker was excellent, pizza place was good as well

Leisure Friends

10/10

Exceptional

31 Jan 2020

Ngoc

Nice hotel! The staff was very friendly and helpful .I was very happy with the service.

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Verified traveler

The staff were very attentive and friendly. We felt like we were getting special treatment, but I think this is how they make everyone feel. Great food for breakfast. Great location

Leisure Family

8/10

Excellent

29 Dec 2019

HO

A 3 night stay

The stay is pleasant and comfortable, staff is very friendly and attentive.
The tour desk provide a very detail day tour . We are very please with the half day tour, very interesting.

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

Verified traveler

The staff couldn’t do enough for you and they also spoke very good English
The hotel was very clean and modern with spectacular views

Leisure Friends

10/10

Exceptional

13 Dec 2019

Verified traveler

Great place to stay in Nha Trang. Front desk staff is super helpful and friendly! Recommend to stay here!

Friends_and_family Partner

8/10

Excellent

09 Dec 2019

Michael

l

Great hotel helpful and friendly staff

Self

10/10

Exceptional

26 Nov 2019

TommyTon

Services especially the lounge’s staff members. Kriss was super nice and helpful

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Verified traveler

The Sheraton staff were quite friendly.
Rooms were clean.

However, it was frustrating to be told that we needed to put down a deposit of 3million dong and that any extra hotel expenses would be deducted from this. When we checked out, we were asked to pay for the extra expenses on top of the 3 million dong which we are still waiting to receive after 4 days.

Leisure Family

10/10

Exceptional

18 Nov 2019

Verified traveler

Great location and penthouse has a beautiful view of the ocean

Leisure Friends

10/10

Exceptional

15 Nov 2019

Yoshi

I received offer to upgrade club room by top up certain amount, it was great stay especially service proved by the staffs in club lounge, they entertain my 3 years old child. David was helpful and recommend nice local restaurant. I wish to go back again!

Leisure Family_with_children

10/10

Exceptional

28 Oct 2019

Unanimous

The customer service and professionalism of the staff working at Sheraton is exceptionally good!

Leisure Partner

10/10

Exceptional

13 Oct 2019

Femmefon

5 stars property with excellent service. Staffs are friendly and helpful. The breakfast buffet is phenomenal. Will definitely be back.

Leisure Partner

10/10

Exceptional

28 Sep 2019

Mark

Great hotel and enjoyable stay

Great location, good hotel

10/10

Exceptional

21 Sep 2019

Verified traveler

Very nice people work here. Nice swimming pool and gym.

Leisure Pet

10/10

Exceptional

01 Sep 2019

Verified traveler

I I was very pleased with the property everything was very nice

Leisure Friends

8/10

Excellent

25 Aug 2019

Verified traveler

Great location

Enjoyed our stay!

Family

8/10

Excellent

28 Jul 2019

BICH

Good view, perfect location, just need more chairs for guests in waiting area

Family

10/10

Exceptional

28 Jul 2019

Donald

Great location and very friendly staff. Spa was fantastic.

Partner

10/10

Exceptional

12 Jul 2019

Verified traveler

The staff at the Sheraton Nha Trang were exceptional. They really looked after my family.

Leisure Family

10/10

Exceptional

12 Jun 2019

Verified traveler

friendliness of the staff

Leisure Partner

10/10

Exceptional

13 May 2019

Jeannie

The services was nice. The foods was delicious.
The guy service in the parking area was slow, didnt helped much. He needs to do faster and helping the customers park their motorcycle.
Everything else is good. Nothing to complains.

10/10

Exceptional

07 May 2019

Verified traveler

Nice buffet breakfasts

Good location. Buffet breakfasts are nice. Staff are helpful, particularly when I was seeking recommendations for restaurants.

Friends

10/10

Exceptional

05 May 2019

Tai

I like everything. Service was very good. People very nice

Friends_and_family Family

8/10

Excellent

03 May 2019

Verified traveler

Good location, good sky bar, excellent friendly staff, Lily and her team in the Steam n spice restaurant were really good. We had three excellent meals there. Yumi and Nancy in the breakfast dining room were excellent communicators, good company and made the whole experience worthwhile.

Leisure Partner

8/10

Excellent

22 Apr 2019

TT

Great location. Nice view of beach. Spacious room/ bathroom
A little tired with cushions/ bed cover
Staff very good English and very pleasant & observant which is nice to see

Leisure Partner

8/10

Excellent

17 Apr 2019

Andrew

Good Stay as you expect from this hotel chain

Overall a good stay at the Sheraton Nha Trang. Location is good and facilities what you would expect for this standard of hotel. Breakfast was also OK. A good selection but not the best we have experienced. Special mention to the Chief Concierge, Mr. Anh Tran, who was really helpful to organise our day trip transport and also sorting out our taxi when we left, followed up by a message to check we arrived at our next destination safely. Perfect concierge service from him, much appreciated. The only small problem we experienced was with the bathroom shower door that could not stop water running out and soaking the bedroom carpet (open plan design from bathroom to bedroom). We stayed in room 1120. One further suggestion for improvement would be to start check-in from 2pm which we think is quite normal for the many hotels we have stayed in around the world. The Sheraton starts check-in at 3pm.

Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Sightseeing

Friends

10/10

Exceptional

07 Mar 2019

Verified traveler

good location very close to Nha Trang night market on ocean front

Leisure Family

10/10

Exceptional

02 Mar 2019

Paul

First time booking a club room. Turned out to be great value. Superb spa services and fitness room.

Leisure Family

10/10

Exceptional

26 Feb 2019

Jerry

Good

Good

Friends

10/10

Exceptional

20 Feb 2019

Verified traveler

We didn’t stay long enough to enjoy the beach view from our room alone with good food and drink and a wonderful service from all of the staff.
Thanks Sheraton for a nice time and hopefully we can stay longer next time.
Loan and Ted

Leisure Partner

8/10

Excellent

09 Feb 2019

Lee

Overall a good stay

Stayed before and during the CNY busy period. Tourists mainly from China and Korea. Relatively small hotel compound, nothing much to do specially at night, the pool and activities level close at 6pm /7pm.

Family

10/10

Exceptional

22 Jan 2019

JonB

Great value in great location. Very clean and modern

Leisure Family

10/10

Exceptional

31 Dec 2018

Verified traveler

Great Hotel close to the beach. Awesome views of the sea, friendly staff.

8/10

Excellent

09 Dec 2018

MK

The hotel is quite old...we booked club room and at first they put us in a very tiny and smelly room. My Husband called the reception about the stench. They send someone carrying a freshener spray. We left her to do her task and at the reception, I asked if we can be transferred to another room as it's so tight we don't even have room to put our 3small hand carry bags. They said we can be transferred but have to pay extra US$90/night. I said, I'd rather go to the next hotel and willing to pay more and not smelly!
In short, they transferred us to a room we expected how a de luxe room in a club floor would be.
The lady staffs at the club lounge are gracious and helpful.
I wouldn't go back again being the rooms are old and furnitures are outdated. This hotel need to have a complete renovation to keep up with Intercon next door.

10/10

Exceptional

17 Nov 2018

Sam

Extremely well presented hotel in a great location. Private beach and prices very reasonable. Staff are the best. Very friendly and helpful. Rooms are clean and nothing is too much trouble. Breakfast at the Feast was great with a large selection of breakfast foods that were fresh. Could not fault at all.

10/10

Exceptional

16 Nov 2018

Hai

Staffs were so helpful, very clean,great service,I will be back next vacation

Leisure Partner

8/10

Excellent

15 Nov 2018

Brian

Brand

Clean, modern and comfortable hotel. Good air conditioning.
There were irritating niggles. No balcony furniture unless sign waiver. It said ocean view, but was a corner view and you saw more of the hotel next door than the sea
At the desk, I asked to change pounds for dong. I was given a receipt to sign for a Euro rate.
There was no butter available except a spread
I was told there was none, but then told there was much later
On the positive side, the hotel delivered fruit to my room as an apology.
They also delivered a little chair for the balcony use, but no table. I mention this because my previous hotel provided balcony furniture and a full sea view
You expect more from the brand

10/10

Exceptional

04 Nov 2018

Verified traveler

Excellent all round!! Club level as usual provided spectacular service, food and drinks.

10/10

Exceptional

29 Oct 2018

Ben

love to come back in the near feature

great, easy checking and out

6/10

Pleasant

08 Oct 2018

Ashish

Sheraton?

I expected better out of Sheraton. Check in process was long. They said check in at 3pm and I was there at 2:55pm and she said “oh it’s not 3” and made me wait another 15-20 mins. The rooms were not Sheraton standard neither were the bathrooms. Room service took longer than expected. Compared to other Sheraton’s in Asia this was not at the Sheraton standard in my opinion.