Batschari Palais Baden Baden

10/10

Exceptional

12 Nov 2025

Kaleigh

Room was much bigger than expected, very clean. Hotel is in a perfect location if you love hiking, it’s a short walk from the start of a bunch of trails that go in to the Black Forest. Staff is very friendly.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Nirshanthan

A beautiful hotel with fabulous rooms.

Leisure Family

10/10

Exceptional

13 Jul 2025

Kaleigh

Room was nicer than the photos and bigger than it looked. AMAZING location, just a short walk from the start of the hiking trails in to the Black Forest and a short walk to the city centre with plenty of options for shopping, spas, and restaurants. Front desk staff were very friendly and helpful. I will gladly come back here again!

Leisure Self

10/10

Exceptional

08 Jul 2025

RUPERT

Very pleasant, relaxed, huge amount of space and kitchen facility. Great for a longer stay for people who enjoy hiking.Extremely good value for money. No Air Conditioning so do not book during a Heatwave. Staff are very lovely.

Business

10/10

Exceptional

11 Mar 2025

Molly

The Batschari Palais was a wonderful place to stay in Baden-Baden. It has onsite outdoor parking for a small fee or a parking garage for a fee. It is in a quiet neighborhood easily walkable to the center of Baden-Baden.
The hotel has an on-site spa, which was super convenient and affordable. The hotel was very clean and the staff were very friendly and willing to help answer all inquiries about the area.

Leisure Family

10/10

Exceptional

04 Nov 2024

Joannes

Nice big rooms and bathroom. Friendly staff.

Business Self

10/10

Exceptional

23 Mar 2023

Gerald

Unerwartet Fein, Edel, schön - und tolle Zimmer. \n

Unerwartet Fein, Edel, schön - und tolle Zimmer.
Von außen unscheinbar, tolle geräumige Zimmer, toller Service.

Business

8/10

Excellent

28 Jul 2022

Ana

Very nice, quiet and clean property, within walking distance to everything in Baden Baden, with easy access to the bus route to the train station. No air conditioning available, though it was not needed when I stayed.

Leisure Self

10/10

Exceptional

08 Jul 2022

Verified traveler

Great one night stay

Great one night stay in an aparthotel a short walking distance from the centre of Baden-Baden

Partner

10/10

Exceptional

07 Jul 2022

Jan Hinrich

Central location, big room

all good, had a great stay here, room was large and had a small kitchen area, everything in walking distance

Partner

8/10

Excellent

04 Jul 2022

artiom

very nice service, love it .

Self

10/10

Exceptional

06 Nov 2021

Adi

This place was fantastic. The room ( more like a suite) was HUGE and the bathroom spacious and modern, with a lovely, well equipped kitchenette as well.

Leisure Partner

8/10

Excellent

12 Oct 2019

Verified traveler

The receptionist who checked me in was the most helpful and friendly person I've encountered for a very long time.

Leisure Self

10/10

Exceptional

20 Jul 2019

Willem

Great stay. Will go back.

Very friendly staff that do go the extra mile on every request. Room was very spacious and the hotel is walking distance to most of the attractions in Baden-Baden. We did not have the breakfast as we opted to have it at one of the cute restaurants in town. WiFi was fast which is great for business travelers. Definitely very good value for money.

Partner

8/10

Excellent

22 Jun 2019

Ilya

nice suites

Partner

8/10

Excellent

09 May 2019

Verified traveler

Extra cost for parking should have stated before checking in kind of like paying for suitcases at airport

Leisure

10/10

Exceptional

23 Apr 2019

Patrick

Great stay

Hotel is wonderful. Clean, quiet, very spacious, with kitchen and amenities.

10/10

Exceptional

23 Oct 2018

Verified traveler

Great stay!

Great Stay!

8/10

Excellent

11 Aug 2018

walid

to hot

Family

10/10

Exceptional

03 Aug 2018

Sharon

Great place to stay

Lovely apartment, big and nice kitchenette.

Partner

10/10

Exceptional

23 Feb 2018

John

Great hotel for long stay

Had a great experience over almost three weeks. Nothing is too much trouble for the staff. Extremely friendly and efficient.

6/10

Pleasant

28 Sep 2017

Verified traveler

Cold atmosphere with staff that doesn't really care about issues such as shower not working properly.

4/10

Poor

22 Sep 2017

Tracy

Exorbitant laundry fee

Everything about this hotel was excellent except for one thing. We used the laundry service and could not find the prices. It turns out they were listed on the back of a room service menu. We were charged over 100 Euros for 8 items and a few socks and underwear. They also charged a 50% express charge even though they did not deliver until the next morning. The manager refused to give us any compensation. I suggested they put the price list in the laundry bag itself as we would never have used the service if we had known. The laundry cost more than the room!

Partner

10/10

Exceptional

04 Jun 2017

Milka

Baden Baden

It was very good and the parking was just what we wanted. It was also two minutes from the concert hall.

Partner

10/10

Exceptional

02 Jun 2017

Michael

Housed in a converted cigarette factory, the hotel was an unusual surprise; I booked a Junior Suite and the accommodation was fabulously spacious. Great breakfast, too.

10/10

Exceptional

12 Nov 2016

Martin

Luxurious hotel at a great price

I stayed here 3 nights in a double bed room. The room is clean, quiet, and very well appointed with a separate bedroom and mini kitchen including microwave and coffee pod machine. Staff English was good. The wifi was very generous and allows you to connect 5 devices. The breakfast was excellent, with a huge range of choice; maybe a little pricey but Baden Baden is an upper class tourist town so you will find a lot of meals are on the expensive side. The location is fairly good, a modest walk from the town centre and there is a nearby supermarket. You can catch a bus to & from the train station but I caught a taxi in as I couldn't quite understand the bus routes when I arrived.

8/10

Excellent

31 Oct 2016

Alvin T

Comfortable but location not at main street

Comfortable apartment like home and the price is bargain. But the location is in the middle of train station and city center and not very easy to find without google map.
There is supermarket nearby.

10/10

Exceptional

28 Jul 2016

Debra A

This was a luxurious apartment at a very affordable price. The location was fantastic. Staff was friendly and very helpful. The buffet breakfast was outstanding and ridiculously inexpensive. We will definitely stay here again.

Family

8/10

Excellent

09 Jul 2016

RusadR

Spacious room, close to Town Centre

Was pleasantly surprised with the size of our room. It's more like a one bedroom apartement, nicely furnished, and well-appointed. It is short walking distance from Baden Town Centre, and you can reach almost every attraction around town. Overall, a highly recommended place to stay.

8/10

Excellent

22 Feb 2016

Sean

Big and Comfortable - 10 Min Walk to Center

We were pleasantly surprised with our room. It was suite with a seperate bedroom. The living area included a large pullout sofa, several chairs, a desk, and a few other pieces. All dimensions were large. We were just 2, but you could have easily fit a big family into this room. The bathroom was great with two skylights, lots of space, and a huge tub shower combo. Everything was clean and we liked that there was a coffee / cappucino maker, minifridge, and microwave. The bedding was super comfortable and we have already decided to book this hotel when we return to Baden Baden this summer as it is air conditioned. It is not in the pedestrian zone of Baden Baden, but about a 10 minute walk from that. However, there are restaurants and shops right by the hotel and more and more as you walk into town. by the way, the walk into town is along a nice stream, so it is a pleasant walk. We recommend purchasing a nice bottle of local wine and enjoying it in the room with the premium glassware provided and comfortable living area.

Partner

2/10

Poor

05 Jan 2016

Sean

Really bad attitude for the staffs

We expected the two double beds and that was what we saw on the option of advertisement. And the staff in there just said NO...we didn't have two double beds...just one double beds (actually it's two single bed aligned together) ..it's OK for you to explain but PLEASE...for this kind of attitude!?!?!?!DEFINITELY won't recommend to anyone...

10/10

Exceptional

29 Aug 2015

Verified traveler

Baden Baden

Room was Huge and very very clean! Super exceeded our expectations. Ate at a nearby restaurant, it was very good. People at the desk all spoke good english and were very helpful. Would recommend this place, could not find a reason not to

10/10

Exceptional

04 Aug 2015

Verified traveler

Luxury in Baden Baden

Beautiful suite, plenty of room, very nice breakfast, helpful staff. Only issue was several steps between elevator level and the room.

Partner

10/10

Exceptional

14 Jul 2015

Verified traveler

Excellent Service

The staff was courteous, kind and efficient. They were helpful in suggesting places to visit and gave us directions.

8/10

Excellent

25 Apr 2015

Steven

Great first stay, will be back!

Huge rooms in individual suites with separate kitchen area. A completely different experience to other hotels in the area which cost a lot more and offer less freedom of movement in the room. The reception managers were both very friendly and spoke excellent English.

8/10

Excellent

04 Jan 2015

Cate

Near to town but not self catering

Comfortable hotel just few minutes walk from town and facilities. Good wi-fi. Easy to find and parking good - although small charge. Main bedroom was good. Kids had to share sofa bed in other room which was OK but the bed wasn't flat . This was NOT a suitable hotel for self catering though. We had fridge and microwave but nothing else. There were no cooking utensils so we couldn't use microwave other than to heat drinks. And there wasn't enough crockery for the 4 of us. we had to share 2 bowls and 2 plates.

Family

6/10

Pleasant

11 Oct 2014

Verified traveler

A nice serviced apartment with not-so-nice people!

The good stuff:
Huge suite with nice decoration; A VERY quiet place (most residents there seem to be single executives).

Room for improvement:
Staff are not particularly friendly and unable to provide much tourist info (so don't expect much services); Do NOT expect any parking space (they're all occupied by long-term residents) and the closest parking lot costs money and you'll have to hike up a little hill to return to \"hotel\"; Poor appliances and tools (kettle too dirty to be used and a broken bottle opener that cut my finger); Poor air conditioning (you may encounter minor mosquito problems if you open the windows though).

Partner

8/10

Excellent

28 Oct 2013

Verified traveler

Start of Black Forest Journey

Walking distance to town
Clean and great hotel
Easy to find
Great parking

8/10

Excellent

29 Sep 2013

Bill

Modern, large rooms, good value

An unusual facility with modern lines and very clean.

Entering our room, the first area you walk thru contains a sink, microwave, plates, glasses and closets for storing your bags. Off to the right was a very large bathroom... the largest on this trip and larger than most you see in the US. Going straight from the entry area takes you into the main room with a double bed (very firm -- maybe too firm for some people), a nice sized couch and coffee table, a desk and chair. Again, quite large.

The decor is modern and artsy yet functional. I'm usually not much for modern decor but this place was just fine.

We had some concerns about noise but the windows blocked out pretty much everything.

I would stay here again.

2/10

Poor

13 Aug 2013

saleh - kuwait

Good hotel but

Spacious room and bath, good for families, but the ground back rooms are located on a very noisy-street. If you close the window you will suffer from heat, if you open the window you can't sleep from car noise.
There is no Air Conditioning, no fan, which made our stay terrible.
It is good if you stay during winter, and be sure to book higher levels room (not g floor).

6/10

Pleasant

12 Aug 2013

Verified traveler

Nice rooms and good location, but limited service, no restaurant/lounge.

8/10

Excellent

04 Aug 2013

Verified traveler

nice unusual hotel

converted cigarette factory 10 minutes walk from the centre, big comfortable rooms. Simply furnished and very clean. Only has a breakfast service but we liked it a lot. we will definitely stay there again.

6/10

Pleasant

31 Jul 2013

NS

good room

we got a suite. the room was big and had a kitchenette. it was a 13 minute walk to the center of town. everything, including coffee, was extra. the staff was standoffish and minimally courteous. when i asked about laundry service, neither receptionist would even help at all. they told of the parking fee after we checked out. Our room key didnt work, which is no big deal except they made us feel we were bothering them about it and dint seem the least bit inclined to apologize for the inconvenience. No A/C which isn't unusual, but this place was priced very high to lack amenities. I would exhaust other options before staying here. Can't say it wasnt clean or nice, but would never go back. For coffee, breakfast for two and parking, double the published price.

10/10

Exceptional

16 Jul 2013

Bill

Good quality accommodation.

Free wifi, reasonable price for parking, well maintained and large room.

Family

10/10

Exceptional

04 Jul 2013

WWC

Overall excellent experience

We were very impressed with the overall experience at Arcona. Staff were knowledgeable, helpful, efficient and courteous. Room was clean, spacious and the small kitchennette is just perfect for us who travelled with a toddler. Easy access to city centre. Highly recommend.

Family

8/10

Excellent

02 Jul 2013

Verified traveler

Baden Baden Hotel

It was a good facility with spacious rooms. Location was North of the city center, but within walking distance.

4/10

Poor

18 Jun 2013

Catd77

Not really an apartment

Whilst there was nothing really wrong with the hotel you couldn't really call the rooms apartments or having a kitchen. They have a microwave and a kettle. Also don't park in their parking the street parking directly in front is free so don't waste your money. It was ok for an overnight stop.

8/10

Excellent

06 Jun 2013

Chan Family

Huge apartment but disappointing kitchenette

The one bedrom apartment was huge with potential to convert the sofas in the living area to single and double beds. Specifically, this apartment can sleep a family of 5 comfortably. However, I was disappointed with the so-called kitchenette. It was just a microwave and a kettle with a few plates, bowls, cups and utensils. There was no knife for cutting, no stove for cooking and most importantly no detergent or cleaning materials to wash up after use. There is a small supermarket nearby and the distance to city center is walkable and it took us approximately 7-10 minutes by foot. Besides the kitchenette, everything else was great.

Family

8/10

Excellent

30 Apr 2013

jam

superb throughout

Lovely hotel, great location. Only complaints would be expensive brrakfast and internet codes will only work on one device and apparently omly 1 per room could be generated. We were allowed to check in early after a pretty horrendous night and train. Superb service. Room huge and clean.

Family

10/10

Exceptional

07 Jan 2013

Verified traveler

Very quiet, very nice staff, Extremely large apartment, living area, and bathroom. A solid 15 - 20 min walk into the main center / spas. Less than 5 mins to the bus stop.

8/10

Excellent

02 Dec 2012

Gary

Really pleased

Really pleased, ultra helpful staff. Right near a central bus stop that was 2 stops from downtown. big modern rooms. Warm and secure. Building had character and was in a quiet yet central area.
If I had to critiscise, i would say that they should clean under the beds a bit more and a couple more english speaking channels on the excellent tvs wouldnt hurt!

Will stay there on my next visit with my family.

6/10

Pleasant

13 Sep 2012

Verified traveler

the reception is unfriendly (only one of them is good)

10/10

Exceptional

06 Sep 2012

Verified traveler

Nice Weekend Break

Hotel was about a 5 minute walk from downtown and 15 minute walk from the Casino. Room was very nice and spacious. Stayed in 1 bedroom suite that had a small kitchenette. Nicely furnished/equipped/decorated. Would definitely stay again or recommend to someone looking for a nice weekend place to stay. Only complaint would be for the 9 euro per day parking; however, I knew of that in advance.

8/10

Excellent

03 Sep 2012

Verified traveler

Excellent place for family to stay

Staff could offer more details about your stay ie parking, wherentomeat, etc..Pay for parking and Internet - just include in room rate.

10/10

Exceptional

25 Aug 2011

Karen

Batschari Suite Hotel

Not at all what we were expecting. Extremely good value for money. Fantastic size rooms. Made a lovely start to our holiday.

10/10

Exceptional

25 Jan 2011

Sung

Great hotel in Baden Baden

Great hotel in a great location, at a bargain price! I was initially hesitant to book a hotel here as there were no reviews on expedia, but we ended up having a great stay there. The building was the first cigarette factory in continental Europe and has recently been renovated to a hotel. Our room were spacious, luxurious, and with very nice decor. Only downside was no bath, just a shower. Very friendly front staff. There are several parking options, including parking right outside the hotel. We stayed here on our 3 day trip to Baden-Baden, Black Forest (1.5hrs away), and Strasbourg (40min away). It's a nice 15 minute walk downtown but buses come on a frequent basis to the Concert Hall (Spielhaus) which is just a block from the hotel. Remember to use the green card they give you here to get discounts for services at the Baths!

Family

8/10

Excellent

14 Dec 2025

Oliver

Nettes Personal und Frühstück war auch ok.
Leider nicht genügend Parkplätze für alle Gäste

Leisure Partner

8/10

Excellent

01 Dec 2025

Claus

Gutes Hotel mit sehr guter Lage zum Festspielhaus

Leisure Friends

10/10

Exceptional

16 Oct 2025

Thomas

Geräumiges Zimmer, bequeme Betten, tolles Personal und sehr gutes Frühstück

Leisure Pet

6/10

Pleasant

07 Aug 2025

Sarah

Wir waren schon in einigen Hotels und das war nicht 4 Sterne like.
In der Regel wird bei Abreise auch gefragt wie der Aufenthalt war. Dies geschah nicht es gab eine Schlüsselübergabe und das wars.
Preis Leistung waren ok, aber geht auf jeden Fall besser.
Die Möblierung war etwas in die Jahre gekommen.

Leisure Partner

8/10

Excellent

29 Jul 2025

Verified traveler

Alles in allem ganz gut

Alles in allem gut. Sehr geräumige Suiten, Mobiliar aber leider z.T. etwas altmodisch. Parkplätze direkt vor der Tür, allerdings nur in begrenzter Zahl.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Silvan

*

8/10

Excellent

13 Apr 2025

Eberhard

Top Lage zum Top Preis - nur die Kissen bereiten mir Probleme

Leisure Family_with_children

8/10

Excellent

26 Feb 2025

Verified traveler

Komfortables Hotel

Äußerst geräumige Zimmer, sehr komfortabel und sauber. Überaus freundliches Personal.
Kleiner, aber feiner Saunabereich.

Business

8/10

Excellent

21 Feb 2025

Edeltraud

Sehr gute Lage zum Konzerthaus

Leisure Partner

10/10

Exceptional

08 Jan 2025

Gerhard

Wir waren über Silvester im Hotel und hatten einen sehr schönen Aufenthalt. Der Empfang an der Rezeption war sehr herzlich und angenehm. Die Parksituation ist etwas kompliziert, haben aber dennoch einen Parkplatz direkt vorm Eingang zugewiesen bekommen. Die Lage des Hotels ist perfekt für einen besuch in Baden Baden, alles in Laufnähe. Das Frühstück war sehr lecker und üppig, für jeden Geschmack was vorhanden. Unser Zimmer selbst, war sehr groß und ruhig gelegen, uns störten lediglich die Hundehaare, die die Reinigungskraft wohl übersehen hat.

Leisure Partner

10/10

Exceptional

20 Dec 2024

Sarah

Palais in Neo-klassizistischen Stil. Große Junior Suite mit hohen Decken, was man nicht alle Tage hat. Es war sauber und die Empfangsdame sehr freundlich. Frühstück hatten wir nicht. Man konnte direkt vor der Tür parken. Direkt um die Ecke liegt das Festspielhaus und in die Innenstadt muss man 15 Minuten laufen. Aber es ist noch alles gut zu Fuß erreichbar

Leisure Partner

10/10

Exceptional

17 Dec 2024

Eeva

Absolutely wonderful!

Charming old building, huge, lovely room with kitchenette, big bathroom, everything very clean, excellent breakfast, very friendly staff, not too long a walk from the old town / city centre. We could check in well before the check-in time, it was raining, so big thank you for that.

10/10

Exceptional

25 Nov 2024

Susanne

Es war ein sehr guter Aufenthalt , wir kommen gerne wieder.

Leisure Partner

10/10

Exceptional

10 Jul 2024

Christian

Sehr ruhiges und schönes Hotel !

Parkplatzsituation mit den Parkplatzsperren, ist eher ungeeignet und störend.

Business Self

10/10

Exceptional

10 Jul 2024

Christian

Top!

8/10

Excellent

22 Apr 2024

Thierry

Ok

8/10

Excellent

22 Apr 2024

Melanie

Die Suiten sind alle sehr groß, sauber und schön eingerichtet. Es ist ruhig und die Stadtmitte ist gut zu Fuß zu erreichen.
Es sollte jedoch erwähnt werden, das der \"Spa-Bereich\" sehr sehr klein ist und nicht vom Hotel betrieben wird. Die Sauna ist eher wie eine Privatsauna für zu Hause zu sehen und man muß sich an der Rezeption dafür anmelden. Es gibt im Zimmer auch keine Bademäntel und keine Saunahandtücher.

Leisure Partner

10/10

Exceptional

20 Apr 2024

Ingrid

Sehr schönes Zimmer, nettes Personal, sehr gutes Frühstück, alles Top!

Leisure Partner

10/10

Exceptional

27 Nov 2023

Karsten

The hotel is very charming and unique in an historic cigar factory. Big rooms and very close to the festival concert house. So perfect for me. Friendly staff. Would always chose this place in Baden-Baden!!

Leisure Self

10/10

Exceptional

26 Nov 2023

Florent

Hôtel magnifique, cadre historique et chambre moderne/tout confort. A quelques minutes à pied de la vieille ville et de Caracalla. Parking sur place pratique! À recommander.

Leisure Friends

10/10

Exceptional

01 Aug 2023

antonella

ottima accoglienza, personale qualificato, gentile , divano letto per 3 e 4 posto molto rigido. per il resto tutto perfetto

Leisure Family

6/10

Pleasant

21 May 2023

Michelle

Das Preis-Leistungs-Verhältnis stimmt nicht. Es sind einige Renovierungsarbeiten nötig.

10/10

Exceptional

19 May 2023

Stephanie

Zeer vriendelijke dame, stijlvolle accomodatie en groot. Wij vonden alleen het bed onprettig hard, naar onze mening hoort er een topping matras op.

Leisure Partner

10/10

Exceptional

29 Apr 2023

Dr. Christoph

Tolles Frühstück. Zimmer im Loft-Style. Zu Fuß zum Kongresszentrum. Jederzeit wieder !

Business Self

8/10

Excellent

09 Apr 2023

Gerhard

Große Zimmer, gutes Frühstück, freundliches Personal, akzeptable Zimmerpreisr

Leisure Partner

10/10

Exceptional

12 Dec 2022

Verified traveler

Riesige Zimmer, tolles Frühstück

Sehr grosses Zimmer, bequemes Bett, saubere Unterkunft und tolles Frühstücksbuffet. Gute Lage des Hotels (insbesondere die Nähe zum Festspielhaus positiv). Sehr empfehlenswert.

Friends_and_family Friends

10/10

Exceptional

11 Dec 2022

Brigitte

Alles perfekt

Leisure Self

8/10

Excellent

05 Dec 2022

Uwe

Top Lage, guter und freundlicher Service, tolles Frühstück, das Zimmer könnte aber mal renoviert werden, das Geschirr war nicht immer sauber

Leisure Partner

10/10

Exceptional

28 Nov 2022

Peter

Alles gut !!!!

Leisure Partner

10/10

Exceptional

06 Nov 2022

Rene

Es macht einfach Spass hierher zu kommen. Waren schon mehrmals im Batschari und es ist jedesmal toll.

Leisure Partner

6/10

Pleasant

31 Oct 2022

Tanja

Dreckige schwarze Vorhänge.. kaputte Kaffeemaschine.. Sofa eingedrückt.. der Rest war ok

Leisure Partner

8/10

Excellent

15 Oct 2022

Caroline

Sehr schön restauriertes historisches Haus. Toll eingerichtete Zimmer bzw. Appartements. Sehr nettes und hilfsbereites Personal. Einzig das Frühstückbuffet könnte etwas besser bestückt sein.

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2022

Henrik

Super dejligt Baden Baden hotel

Stort dejligt rent rum dog kun udsigt til mindre baghave. Flot badeværelse. Studio køkken . Super morgen buffet med alt . Kanon beliggenhed op ad store skov arealer der er perfekt for gåture. Tæt på masser af restauranter og shopping gade

Business

8/10

Excellent

03 Oct 2022

Frauke

Preis-Leistung hat gestimmt. Mir persönlich war nur die Matratze viel zu hart.

Leisure Partner

10/10

Exceptional

06 Aug 2022

Simon

Beau studio
Kitchenette
Rénovation parfaite

Leisure Family

4/10

Poor

03 Aug 2022

Joan

Laut, keine AC

10/10

Exceptional

24 Jul 2022

Helmut

Hohes Niveau der Leistungen

Ich bin nun schon wiederholt in diesem Hotel gewesen. Das Hotel ist immer auf einem hohen Niveau. Der Service ist umfangreich und sehr freundlich.

Business

10/10

Exceptional

02 May 2022

Edwin

Super mooi gebouw!

Leisure Friends

4/10

Poor

19 Apr 2022

Sharad

A decent hotel but lots to improve

I would say the experience was so-so. THere are minor tings which the hotel needs to work on
e.g
1. only 1 kinder chair (baby chair) in the restaurant - with a capacity of more than 15 tables and mostly families visiting, at least 4 chair should be available
2. Restaurant staff could be more friendly and welcoming
3. Breakfast was okayish with limited options. WIth the ratings of the hotel (4*) I was expecting a lot more
4. Location is a bit far from the city. 20 min walk.
5. All in all the feeling of being welcomed was missing

Good things
1. rooms are big and well maintained

Friends_and_family Family

8/10

Excellent

28 Mar 2022

Verified traveler

Ganz ok

Gebucht hatten wir eine \"Comfort Suite\", dennoch hielt sich der Komfort in Grenzen. Das Hotel insgesamt ist recht gut, die Möblierung unserer Suite war allerdings schon etwas in die Jahre gekommen.
Gut gefallen hat uns die große Dusche und die praktische Kitchenette. Weniger gut gefiel uns die sehr harte und unkomfortabel Matratze und der rostige und verschrammte Heizkörper im Bad. Der Kleiderschrank ist klein, und war mit Ersatzkopfkissen und Safe schon halb voll. Außerdem gab es nur 4 Kleiderbügel.
Die an sich recht hübschen Gardinen und Vorhänge waren fleckig. Die Sauberkeit des Zimmers an sich ließ bei Einzug ebenfalls zu wünschen übrig. Das wurde allerdings nach unserer Beschwerde umgehend in Ordnung gebracht.
Das Frühstück ist soweit gut.
Alles in allem war es ganz ok. Würde ich das Hotel nochmal buchen? Vermutlich eher nicht.

Partner

6/10

Pleasant

06 Feb 2022

Sebastian

Schöne Zimmer aber Probleme mit der Sauberkeit

An der Qualität des Zimmers und des Frühstücks gibt es nichts auszusetzen. Was mich allerdings ziemlich aufgeregt hat war dass das Besteck der Küche war leider noch dreckig, es hingen Essensreste daran.
Nachdem ich die Rezeption informiert hatte wurde zwar versprochen es zu reinigen , dies ist aber leider nicht passiert .
Erst nachdem ich es zur Rezeption gebracht hatte haben sauberes Besteck.
Das Personal war sehr Freundlich, solch ein Umgang mit der Sauberkeit sind für mich aber definitiv ein NoGo.

Die Parkgebühr empfinde ich als recht teuer, auch wenn es mir als Geschäftskunde eigentlich egal sein kann .

Business

10/10

Exceptional

12 Nov 2021

Karl-Bernd

Aufenthalt war hervorragend !!! Empfang ( Haverkamp nebst Kollegin ) ausgesprochen freundlich !!! Frühstück ausreichend ! Gesamtergebnis: immer wieder

Friends_and_family Family

2/10

Poor

14 Aug 2021

Benoit-Jacque

Une honte!

Nous avons réservé deux chambres à 21:30, lors de notre arrivée, la réception était fermée.
Nous avons appelé le numéro d’urgence, l’agent de sécurité est arrivé 20 minutes après pour nous annoncer qu’il ne pouvait rien faire pour nous car la réception fermait à 17:30 et qu’ils avaient oublier de bloquer les réservations.

A 23h après une journée de 15 heures de boulot, nous avons du trouver un autre hôtel et marcher pendant 25 minutes.

Une expérience client que je n’avais encore jamais vécue alors que je suis à l’hôtel 150 nuits par an.

Business

10/10

Exceptional

14 May 2021

Helmut

Gutes Preis- Leistungsverhältnis

Ruhige Lage am Rande der Innenstadt. In der Beschreibung sind einige Fehler ... der 101 große Fernseher, oder die Kochmöglichkeit. Aber ein kleinerer Fernseher ... oder die Mikrowelle sind ja inCorona-Zeiten auch eine Option.

Business