The Terrace Hotel Adelaide

Australia , Adelaide - SA
ADELAIDE, South Terrace, 208
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100 reviews shown

8/10

Excellent

24 Apr 2026

Brian. W

Didn’t have breakfast there

Partner

2/10

Poor

17 Apr 2026

Ramandeep Singh

We arrived with kids and found the room was not clean. We reported it to the staff, who were very helpful and offered us another room, but unfortunately that room was also not clean. We were then asked to stay the night and were told the room would be professionally cleaned the next morning. The cleaners did come and made an effort, but we were still not fully happy or satisfied with the overall cleanliness.

Family_with_children

6/10

Pleasant

16 Apr 2026

Trevor

Always a lift \"Out of Order\". Have stayed a few times in the past, and never recall both lifts working, and they are sooooooooo slow

8/10

Excellent

12 Apr 2026

Danny

Ok for a 3 star hotel

Partner

6/10

Pleasant

23 Mar 2026

Susan

Long wait to use lifts as only one working.
Quilt had numerous stains on it.
Dissapointed in that we were there for a function at the hotel and that the bar closed before the function finished at 9pm
Be aware that it has a shower in a High sided bath

Partner

4/10

Poor

23 Mar 2026

Jo-Anne

View was very nice over the gardens. Staff friendly but the room needs a good clean including the doors and bathroom.

Friends

4/10

Poor

22 Mar 2026

Trudy

Staff were unhelpful, 10-minute wait for the one lift that was working, no room service and the restaurant was closed.

Business

8/10

Excellent

15 Mar 2026

Alexander

Attentive friendly staff. The room is tired and only one slow lift was operating during my stay. Okay value for money overall.

Self

8/10

Excellent

15 Mar 2026

Elias

Nice views of park

Partner

8/10

Excellent

14 Mar 2026

Lewis

Good hotel in a good area, great balcony view on the top floor.

Self

10/10

Exceptional

10 Mar 2026

Margot

A quiet hotel on South Terrace.
Nice room, clean, spacious.
Hotel is a bit old but Comfortable

Friends_and_family Friends

6/10

Pleasant

06 Mar 2026

Sarah

Its on the older side but its still comfortable to stay in and walking distance to the CBD or close to the tram stops.

Self

8/10

Excellent

01 Mar 2026

Beth

Lovely staff and a great breakfast. The room was comfortable but a bit outdated

4/10

Poor

28 Feb 2026

ATHANASIOS

When I arrived at the hotel none welcomed me, they were just staring at me…
There was poor wifi at my room, second floor, and mention that to the reception but no solution. I had to check in for my flight at the lobby.
Also they don’t provide water. Cigarette butts at the balcony.

2/10

Poor

20 Feb 2026

Mee Ping

The hotel needs upgrading, everything is so worn out. The housekeeping is very bad. They only make the beds and not clean or vacuum the room at all. Very disappointed with this hotel. Will not stay here again

10/10

Exceptional

16 Feb 2026

Luke

Nice and clean and tidy also very accommodating staff. Thank you !

Leisure Family

6/10

Pleasant

16 Feb 2026

Puneet

Clea

10/10

Exceptional

01 Feb 2026

Courtney

Clean and comfortable room. Great facilities and nearby everything I needed to get to. Had a dinner and breakfast in the hotel restaurant and they were both good. Great staff too.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2026

Chris

Staff were fantastic friendly and polite
Room was spotless
Breakfast also excellent
We enjoyed our stay immensely.

Leisure Partner

6/10

Pleasant

10 Jan 2026

Josh

7 out of 10 - 3.5 stars.

We booked the hotel/room knowing there would be a balcony, but there was no seats or table provided for sitting out there.
Cleanliness of the room was satisfactory, but not perfect. Little bit dusty below furniture, grout in bathroom had faded away and needed regrouting.
Bathroom was considerably small and not much room for movements.
Foyer and shared spaces (bar, buffet breakfast) was tidy and nice decor.

Overall, it's a budget stay. Still not bad for what you pay for but minor changes would lift it from 7/10 to a 9/10.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Juanita

Staff at Breakfast, staff at check-in,good cleaners, good price, comfort room

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Mattin

Everything was good including location

10/10

Exceptional

01 Jan 2026

Patricia

Staff were efficient and friendly

Leisure Self

8/10

Excellent

30 Dec 2025

Matthew

Room was great, awesome views, friendly and welcoming staff, only issues were with the card gaining access into room, would have to get card re coded sometimes. However, great location and great room.

Leisure Self

6/10

Pleasant

30 Dec 2025

Niki

Some of the furniture was chipping away, online it was shown there was a pool advertised when there is no pool available. Food from restaurant was nice.
Although the bathroom was not cleaned properly there was brown specs of a substance on the backside of the door

Leisure

8/10

Excellent

28 Dec 2025

Dina

Nice Cozy stay, fair for its price and location that is close to every CVD attraction, loved the near 2P parking spots where we safely parked our car all night after strolling the city all day. There's a kids' playground across the street.

One thing only, although the room was clean but the Curtains were so old that the second we touched them they ripped off.
The swipe room access card kept turning inactive, not letting us in most of the days.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Susan

Staff were very helpful

Partner

10/10

Exceptional

11 Dec 2025

Judy

Staff at breakfast and booking in were great.
Dinner staff rather brusque.
Check out a bit slow as only one staff member.
Pity the room only had two pillows and one face washer.

Self

10/10

Exceptional

08 Dec 2025

Mazz

Friendly staff, clean rooms
Beautiful location on the south parklands
Definitely look at staying again

Leisure Partner

10/10

Exceptional

05 Dec 2025

Lorna

Loved our stay the staff were extremely helpful and nice, hotel was very clean and well priced

8/10

Excellent

05 Dec 2025

Daryl

Very good service and comfortable room

Business Self

8/10

Excellent

30 Nov 2025

Grant

Very clean

8/10

Excellent

30 Nov 2025

Urpayil

Yes

8/10

Excellent

25 Nov 2025

Valerie

Clean and comfortable, staff helping, excellent breakfast

Self

8/10

Excellent

22 Nov 2025

Russell

staff were excellent

Leisure Partner

4/10

Poor

21 Nov 2025

Alex

Hi, my room wasn’t serviced for two days and when I asked for it to be serviced, the cups weren’t renewed or the the rubbish changed. I also came back to my front door being opened. As a single women travelling it made me feel incredibly unsafe. I mentioned it to someone at the desk but felt dismissed by their response

Business Self

10/10

Exceptional

19 Nov 2025

Joh

Staff were very professional, room was clean, bed was comfortable.

Leisure Partner

2/10

Poor

14 Nov 2025

Susan

Room , paint is pealing in bathroom. Doors have holes. Tub has stains. Just font stay.

4/10

Poor

11 Nov 2025

Julia

Basic and clean, scratchy towel, unhelpful staff.
Expensive and awkward parking.

Business Self

10/10

Exceptional

09 Nov 2025

Marcus

Very good and had bee. Upgraded air conditioner

and the bath tub need to remove. When shower and the water on the top of bath tub

Friends_and_family Family

2/10

Poor

09 Nov 2025

Anneliese

Well, what a dreadful, dirty experience staying at The Terrace Hotel was!
I took my daughter and 2 Grandchildren for a surprise trip to the Pageant, we arrived Friday at 6pm to be told that the carpark was full and I would have to park on the street. It was not stated that spaces were limited on the website and that you should book ahead.
Man behind desk was quite surly, after 2 hours of travel, not what you want.
I then booked breakfast for Sunday morning.
When we got to the room it was quite disgusting, it needed a good clean.
Stained cushions and curtains.
The bathroom had black mould and the floor was disgraceful.
Cigarette butts on balcony and all over the tin roof under it.
The conditioner in shower was curdled, gross.
We arrived back after the Pageant at 11am, our room had yet to be cleaned. We were just settling down for a rest when housekeeping came. I asked nicely if she could please give us an hour. I got a look from the woman that was almost an eye roll but she agreed to come back later. She didn’t return.
We left after lunch and on the way out I asked at reception if he could have someone clean our room please, he said yes. It never got cleaned.
Our bins were full, our toilet paper ran out, it was awful.
Under the bed was sickening, popcorn, pencils, dust and filth, not ours.
Sunday morning and we head down for breakfast to be told that there was no booking and the dining room was full but we could eat outside, in the cold, if we wanted.
Worst experience ever!

Leisure Family_with_children

8/10

Excellent

07 Nov 2025

Eva

Room clean, staff friendly.
Maybe needed the website to make it more obvious that you needed to book the carpark.
Also believe we were overcharged in the restaurant.

Business Partner

6/10

Pleasant

04 Nov 2025

Paul

The room looked good however the cigarette butts on the balcony and slight cigarette smell in the room and wafting in regularly from other balconies was a turn- off

10/10

Exceptional

03 Nov 2025

Kiran Deep

Good size rooms

6/10

Pleasant

01 Nov 2025

May

I have a very mixed review of my stay at The Terrace Horel.
Convenient location in Adelaide.
Not quiet, paper thin walls you can hear your neighbours constantly mixed with a busy road out front. Road is bad for noise, but great for public transport or Uber access.
The room was surface level clean, but overall it is in dire need of
a deep clean: dirty curtains, dirty walls, an unkept drain and some dust here and there.
Nice balcony spot with views of the city, walkable to lots of restaurants.
In-hotel dining room is not gluten free friendly.
Lack of room service was not at all convenient. I live with a pain condition and trying to get service up to the room even then was not possible, I missed breakfast one morning beacuse of being unable to get myself to the downstairs dining room.
Really friendly staff members, but took two visits to the front desk and a follow-up phone call just to receive a fresh towel.
It’s left me with a really mixed feeling of my stay..! Good for a convenient location, but certainly not somewhere I would ever have a romantic weekend.

Leisure Self

4/10

Poor

22 Oct 2025

Dylane

We initially booked this hotel mainly to have access to a pool, which, unfortunately, doesn’t exist. Access was granted to the hotel’s pool next door as compensation for the misleading listing, which was appreciated, but still disappointing.

We also requested that our room be cleaned and towels changed, but nothing was done until we followed up around 3 PM, only to be told we had supposedly opted for their “$10 green voucher” program, which we never did. It turned into an unnecessary discussion just to have basic service.

The hotel itself feels outdated and poorly maintained. You can smell the old carpets, hear everything happening in the neighbouring rooms, and even the traffic outside. On two of our four nights, we were also kept awake by loud, drunk guests from functions held on the property.

Overall, despite the staff’s attempts to accommodate, the experience was disappointing, and we wouldn’t stay here again.

Leisure Partner

8/10

Excellent

21 Oct 2025

BRIAN

Our rooms were clean, and ready for use. I would have preferred an easier to access sofa, as I found it too low to easily get out of. Making much of the service by internet can have its consequences. In our case we were charged twice for parking of our car, which is annoying to say the least. Having the ability to park our car was very good, although having more than 1 Disability Park would also have been helpful in our case. I am not keen on checking in over the internet as that exposes you and us to the distinct possibility of having our card scammed and we, quite simply, did not have either the time or resources, to cope with having to cancel our cards because of that. There enough of the whinges, the hotel was in the perfect place for us, near to food, shopping and easy to find. Inside was clean but I do wish that you did ot have to climb into the bath to access the shower. I had difficulty doing that, and y husband could not.

Business Family

8/10

Excellent

11 Oct 2025

Sheridan

The room was clean and the bed very comfortable. I was quite miffed that the only piece of cutlery in the whole room was one tea spoon, and the room service/dining service was not available all day without explanation. This was a bummer and meant I had to go out and get food and disposable cutlery. Easy online check in and check out.

Leisure Self

8/10

Excellent

05 Oct 2025

Jacquie

Clean room, great staff and convenient location for me

Leisure Family

10/10

Exceptional

04 Oct 2025

Tristan

The 24-hour reception was convenient for my late check-in, and the staff member found me a car park even on a busy long weekend. Great view from the room, and excellent buffet brekky!

Self

10/10

Exceptional

02 Oct 2025

Tristan

Nice mountain view.

Self

6/10

Pleasant

29 Sep 2025

Gipps

Business_and_leisure Family_with_children

8/10

Excellent

28 Sep 2025

Gary

Room was clean, very polite staff, nice bar, well worth it

Leisure Self

10/10

Exceptional

19 Sep 2025

Ghulam

Nice n clean room

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Pei-chen

Close to the CBD.

Leisure Self

8/10

Excellent

31 Aug 2025

Deborah

Staff were incredibly helpful and friendly. The room had a great view. Room was spacious and very clean.

Business Self

10/10

Exceptional

27 Aug 2025

Kelly

A very nice hotel with updated and comfortable rooms and facilities. Staff were very friendly and helpful. I have nothing but positive feedback.

Leisure Friends

8/10

Excellent

24 Aug 2025

kate

The reception staff member was delightful and so helpful. He's always so nice.
The room wasnice and clean and the bed was so comfortable for a great sleep.
The restaurant was nice and staff were pleasant. Menu choices were good but servings could have been a little bigger for the price. $16 for half a bowl of soup is a bit pricey and the salad would have been nicer if served in a separate bowl rayher than on a hot plate which made it wilted and less enjoyable.
Otherwise the food is nice and I'll stay again because the accommodation is good value. One thing I was a bit unsure about was the deep bath which was a bit concerni g to step out of as I have arthritis. Perhaps extra grab rails would benefit? The shower was lovely and hot and the supplies of shampoo, conditioner and body wash were lovely.

Business Self

10/10

Exceptional

22 Aug 2025

Kym

Customer service was above and beyond. The 2 guys we encountered Thursday night and Friday morning were excellent in helping out people from the country.

Leisure Family_with_children

6/10

Pleasant

19 Aug 2025

Judy

Standards Have Slipped

Have stayed here before and was disappointed in how the room standard has dropped.
The couch was missing one of its back cushions, the table was so unsteady that you could not safety put a drink on it, only one chair was provided at the table, meaning you had to move the unmatching desk chair, the bed had only two pillows and there were no spare blankets.

Partner

10/10

Exceptional

14 Aug 2025

Anita

The location was great, my children loved the park across the road and i loved the coffee shop around the corner, which was only a short walk.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Siobhan

The staff were absolutely lovely and went out of their way to accommodate us, even to the extent of bringing up a microwave to our room.

Leisure Partner

8/10

Excellent

27 Jul 2025

Virginia

Friendly helpful staff, convenient location

Friends

8/10

Excellent

15 Jul 2025

Verified traveler

Not a bad hotel, comfortable, close to the tram. Only thing is the grab and go fridge in the foyer which appears to be free however is actually a paid service.

Friends_and_family Friends

8/10

Excellent

01 Jul 2025

Morna

Good evening meals; staff are very helpful; cleanliness of carpet and upholstery very poor. Mold in bathrooms under sealants; fridge kept freezing over; bed great; asked to change room after first one had bad smelling pillows. Both rooms on 6th floor. I stayed for 6 nights, rechoosing the hotel after having an upgraded room on 9th floor for one night, before a hospital stay. So second stay was a dissapointment. Just needs intensive clean. Hotel lobby and restaurant/bar all good. Room service meals hot, staff amazing - special shout out to Reevan!

Leisure Self

8/10

Excellent

30 Jun 2025

Wendy

The staff are all friendly and helpful.

Self

8/10

Excellent

30 Jun 2025

Liz

Opposite the park and an easy walk to Rundal Mall.
Having a shower over the bath was a definite downer!
The staff were great!

Leisure Partner

10/10

Exceptional

29 Jun 2025

Brian

Good please to stay i recommende the terrice hotel the best place to stay

Leisure Family

10/10

Exceptional

12 Jun 2025

Anna

We had a great stay at property. Looking forward to our next stay.

Leisure

8/10

Excellent

28 May 2025

Kim

Extremely good value. Good red wines by the glass as befits its location. Short stay worked well for us with good parking when on way to Flinders Ranges. Good breakfast in a sensible restaurant with overall helpful staff there and on reception too.

10/10

Exceptional

22 May 2025

Ghraezy

It’s very convenient, very close to everything but quiet area tucked away at the South end of Adelaide CBD.

Business_and_leisure Family

10/10

Exceptional

14 May 2025

Vesna

Great place and affordable price.

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Jennifer

Comfortable beds and rooms. Helpful service desk staff.

Leisure

10/10

Exceptional

07 May 2025

Cathryn

Close to city venues, but very little traffic noise is heard

Business Self

8/10

Excellent

04 May 2025

Vanessa

Thanks for the stay!

10/10

Exceptional

01 May 2025

Brian. W

Bill & Barb

It was amazing with sun shining in the window in the morning.
Excellent room 1006 the only problem we had was getting into the bath to have a shower it’s a problem when you get old

Partner

8/10

Excellent

27 Apr 2025

ANDREW

Service was ordinary

10/10

Exceptional

26 Apr 2025

Noel

Great place

8/10

Excellent

24 Apr 2025

Amy

The staff at Terrace were so friendly and accommodating. Really kind and made sure our stay was comfortable. The breakfast hospitality team were especially lovely and ensured we had comfortable seating and everything we needed. Thank you :)

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Samar

Staff was very helpful and friendly

8/10

Excellent

14 Apr 2025

Tracey

Friendly staff, swift check in. Conveniently located near tram and bus. Local eateries were handy. Comfortable bed, extra pillow requests happily accommodated. Lovely ‘Gather Round’ mini hamper provided which was thoughtful. Enjoyed and appreciated the ‘Thank You’ toiletries - supporting a great cause and environmentally friendly.
Will likely stay again!

Leisure Family

6/10

Pleasant

14 Apr 2025

Tracey

Overall an enjoyable stay.
Did have an issue with the lack of housekeeping. Our room was not attended to once even after leaving the sign on the door to request to freshen room up. After arriving back to our room on the 3rd night and discovering it still had not been touched I spoke with the gentleman on reception and he was wonderful and very apologetic. He went above and beyond and even offered my son & I a free buffet breakfast for the following morning to help make amends. He also personally gave us fresh towels & coffee sachets for the next morning to tide us over.
The only other issue I found was the morning we left to go home we asked the reception if they could call a taxi to take us to the airport. After waiting out the front of the hotel for about 10 minutes eventually our ride arrived. Surprisingly it wasn’t a taxi but a limo cab. As it was early on a Sunday morning with no peak hour traffic and a much quicker journey we assumed our fare would not cost anywhere near what it was when we arrived by taxi to the hotel from the airport being a late Wednesday arvo and a much longer drive.
I was taken aback when we were charged $52.75 in comparison to $37.56 by the standard taxi cab.
I requested a taxi not a Limo cab and I was pretty peeved that my request wasn’t adhered to and found myself out of pocket financially.

Leisure Family

4/10

Poor

13 Apr 2025

Craig

Very disappointed with the price gouging policies of all hotels in Adelaide, made a very average hotel more expensive than the normal 5 star hotel rates... people tell me that's supply and demand, but I never paid $30 for a coffee while there!

10/10

Exceptional

13 Apr 2025

Mark

A good property operated by nice people

8/10

Excellent

03 Apr 2025

Christine

Unfortunately the cleaning left a lot to desired.
We put our sign out for our room to be done 3 times in the 13 days we stayed Every time we had to go to reception to tell them it had not been cleaned.
On arrival our room did not appear to have been thouroughly cleaned. We also had a blocked basin which I cannot believe the cleaners did not advise maintenance. Bathroom had broken fixtures.
Otherwise our room was spacious with a beautiful view.

10/10

Exceptional

02 Apr 2025

Malcolm

Nicely situated for our purposes, nice breakfast. An enjoyable stay.

Leisure Partner

8/10

Excellent

23 Mar 2025

Carol

Bath was very grotty and bathroom tired

Leisure

10/10

Exceptional

23 Mar 2025

Andrew

The terrace is an older style hotel but is neat and tidy it has been updated so quite pleasant. Staff are friendly and helpful.
Rooms are clean and bedding fresh and clean. Breakfast is fairly standard but had everything for a good start to the day.

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Michael

They finish serving breakfast to early

6/10

Pleasant

21 Mar 2025

Zoe

Great location with views of the hills. Hotel lift was grubby when we arrived- dirty floor wasn’t cleaned for a whole day. Room smelled a bit of old smoke. The room door had scuffs and marks like someone had tried to break in. One lift out of order for several days. No sign of it being fixed.

Leisure Partner

6/10

Pleasant

14 Mar 2025

Cathy

The location is great and the price reasonable. Onsite parking was a plus. Staff were mostly helpful and easy to deal with. Food options limited to breakfast that had almost no vegan options. Main concern was the poor level of cleanliness. The bathroom in the room was not cleaned properly and I found a sock under my bed when we arrived so vacuuming hit and miss like all of the cleaning. However, the location is very convenient.

Leisure Family

10/10

Exceptional

11 Mar 2025

Lee

The room was great

10/10

Exceptional

10 Mar 2025

Martin

Hosted Fringe events

Business_and_leisure

8/10

Excellent

09 Mar 2025

Michelle

Very close to all conveniences ! Staff friendly and helpful .Rooms clean and we enjoyed our stay!

10/10

Exceptional

06 Mar 2025

Lucas

good

10/10

Exceptional

06 Mar 2025

Kelly

We love staying here, great location and facilities.

Leisure Family_with_children

4/10

Poor

01 Mar 2025

Alana

The balcony sliding door did not lock, completely broken. The fridge did not work, the toilet leaked water all over the floor, the curtains were absolutely filthy, the room was outdated and overall needed a good clean, including bathroom. It appeared the only thing that was ever done in cleaning was changing bed linen and bin bags, even the bins were disgusting under the bag. In the morning cockroaches were coming out from under broken fridge and wardrobe. The staff were very apologetic but definitely wouldn’t stay again.

Family

10/10

Exceptional

01 Mar 2025

Viviane

The hotel was in very good location. Nothing to complain. Thanks

Leisure Self

10/10

Exceptional

25 Feb 2025

RUSSELL

Gteat