Name: Riu Guanacaste - All Inclusive
Address: Playa Matapalo, Sardinal de Carrillo, Sardinal De Carrillo, 60602, CR

Riu Guanacaste - All Inclusive

Pacific North Coast / Guanacaste · Costa Rica

Playa Matapalo, Sardinal de CarrilloView location

100 reviews shown

8/10

Excellent

19 Jul 2026

Ronald

It was a nice place. The only thing I had a problem with was the staff didn’t wear gloves while preparing meals.

Self

10/10

Exceptional

18 Jul 2026

Yayra

Espectacular!

Family_with_children

10/10

Exceptional

17 Jul 2026

Raul Fernando

Excelente todo incluido ,muy buena calidad de comida y muchas actividades para realizar , incluyendo un parque acuático con varios toboganes

Family_with_children

10/10

Exceptional

17 Jul 2026

Allison

Great hotel! My first time at an all inclusive hotel and it was amazing.

Family

10/10

Exceptional

17 Jul 2026

Londera

Every restaurant was very accessible and there was so many helpful and nice people

Family

10/10

Exceptional

17 Jul 2026

Olga

Loved this hotel and all the stuff.

Family_with_children

10/10

Exceptional

16 Jul 2026

Dawn

Love the entertainment

Partner

10/10

Exceptional

16 Jul 2026

Francisco Hernandez

The food was delicious.

Family_with_children

10/10

Exceptional

16 Jul 2026

Esperanza

Deben haber mas areas para fumadores,aunque el hotel es libre de humo una gran mayoria fuma.
Las actividades en el hotel deben ser mas variadad.riu party es solo los viernes y en el area de actividades ,teniendo dos hoteles riu juntos ,deberiam hacer como en Dominicana y en los cabos que tienen su area para los diferente riu party diferentes dias de las semana.
Mas cestos para la basura porque están muy distantes uno del otro.
Gracias

10/10

Exceptional

16 Jul 2026

Emmanuel

Great service.

Partner

8/10

Excellent

16 Jul 2026

Christy

The Riu Guanacaste was beautiful. This place is huge. The grounds were kept clean and nicely maintained. The rooms looked brand new. We had a king size room with an oceanfront view. Honestly, don’t waste your money on the oceanfront room. Not much ocean to see and very far away. Nice to see the sunset tho. I would have liked the pool view better. Room was clean and always made up when we came back from an excursion. The only issue was the smell that came from the toilet every time you flushed. It was a nasty, stinky almost sulfur smell. I heard a lot of people saying the same thing. Reading other reviews a lot of them had the same problem. Not sure what the issue was but pew!!
Everything as super clean including the hallways and the elevators. Didn’t see garbage anywhere. The elevators were super warm and humid which didn’t make us happy.
The beach at the Riu is nothing to be desired. The day we got there we went down to check it out and that was the first and only time we went there. The sand is dark gray. Fine. The water isn’t appealing at all. The beach looks and feels dirty. There are many people trying to sell you things. A couple of lounge chairs. Not somewhere you want to do a beach day at and bring your kids and have lunch IMO. Looks like a beach where homeless people hang out at. That was a huge disappointment. Overall it is a beautiful hotel and would definitely recommend if you can ignore the sulfur smell and the gross beach.

Family

10/10

Exceptional

14 Jul 2026

Jose Alfredo

Amazing!!

6/10

Pleasant

13 Jul 2026

Lindsay Joy

The property was very pretty but staff didn’t inform us of many things about the property. So it felt like we missed out on a lot. There’s no maps available on the property so you are on your own when you get there. Very far from everything. And the food was not good at all. The food portions at the steakhouse are VERY small. I got the salmon and it came with a supper small salmon, a 1/4 of a tomato slice, a tiny piece of corn, and a single piece of broccoli. It made me giggle a little when it came out. The beach was amazing but I would recommend staying somewhere with higher rated food!!

Partner

8/10

Excellent

13 Jul 2026

Janine Danielle

Beautiful updated property. Liberia had great food. But the steak house was not good disappointing.

Family_with_children

4/10

Poor

13 Jul 2026

Armen

Room was terrible, cockroach, and bathtoom smelled

Friends

10/10

Exceptional

13 Jul 2026

Natasha

Very well maintained and very helpful staff

Family_with_children

10/10

Exceptional

13 Jul 2026

Michael

The property was beautiful and well maintained, my only complaint about this is that there is still some trash on the beach every morning. The service is fine, the rooms very comfortable, and the drinks wonderful.

Partner

8/10

Excellent

12 Jul 2026

JORGE ALBERTO

Great resort, great amenities and excursions. Front desk needs to improve, make sure you arrive after 3 in order for them to have a room ready.

Family_with_children

6/10

Pleasant

12 Jul 2026

Yonael

El hotel esta bueno pero demaciada gente .. llega un momento en el buffet que te Dan ganas de irte y no comer .. los trabajadores tratan de dar lo mejor de si pero como dije anteriormente la cantidad de gente es abrumadora .. por otra parte la animacion del hotel de 10 le doy 2 , es un facaso total. . De animacion lo unico que tiene es en las noche y muy pobre , no.le llegan a los huespedes y en el dia no hacen nada . 0 musica , 0 juego , 0 animacion ..
Deben de mejorar esa parte un 500%

Family_with_children

10/10

Exceptional

12 Jul 2026

Jessica

Amazing stay

Family_with_children

8/10

Excellent

11 Jul 2026

Tonisha Makeba

Clean room and pool

Friends

8/10

Excellent

11 Jul 2026

Christie

I had a nice stay. The hotel was clean and staff was helpful. I would make some changes when it comes to the steakhouse reservations system.

Friends

6/10

Pleasant

11 Jul 2026

Jose

Food was OK, the room was not as clean as one would expect. Staff was not as Pura Vida unfortunately.

Family_with_children

10/10

Exceptional

11 Jul 2026

Evelyn

Muy lindo todo!’

Business Family

8/10

Excellent

10 Jul 2026

Mery

The food was very limited in variety. Some of the staff at the steaks restaurant, witch you need a reservation denies us entry because we were 14 minutes late. The other restaurants were ok nothing impressive.

Family_with_children

10/10

Exceptional

10 Jul 2026

Karel

Muy lindo todo

Family_with_children

10/10

Exceptional

10 Jul 2026

Julio

What we liked most was how helpful and friendly the staff was. We also loved the size of the resort, with restaurants, bars, pools, and the beautiful beach all within a reasonable walking distance. One of our favorite experiences was being able to walk next door to see the monkeys almost every day. In addition, the water taxi to Playa del Coco was convenient and ran smoothly.

The only downside was that the tours offered by the companies inside the hotel were too expensive and didn’t include many affordable options, especially for larger families. We booked a tour with Nexus, but it felt overpriced for the overall experience.

Other than that, everything was great. The food at all of the buffets offered plenty of variety, and there were options for everyone. We were able to get a reservation at the steakhouse, and it was excellent. The pools were fantastic, and the drink selection was amazing.

Family_with_children

10/10

Exceptional

10 Jul 2026

Amy Logue

N/a

Partner

8/10

Excellent

10 Jul 2026

Edward

The property is beautiful with stunning landscapes, plenty of bars and restaurants

The staff didn't do a great job cleaning the room, all they did was make the bed and give fresh towels.
The Asian restaurant on the property need to take reservations as every night we tried to go they wait was over an hour long or they were not taking any more people.
The steakhouse is not worth visiting, food was mediocre at best and its a set menu, bread comes without butter, the Caesar salad is for a five year old and the mixed grill not good, the Argentina chorizo was hardly cooked and didn't taste like Argentine chorizo.
The beach is nothing special but the views from the water are spectacular.
This time of year its full of families with little kids so dont go if your a couple looking for a quiet time

I feel the hotel need to control the parents with the kids better on a few occasions we went to the bar, the pool bar area is supposed to be 18 plus but way too many families were drinking while there kids played in the pool bar area.
At night there were kids in the bar unsupervised by parents, one night there were two children like 5 and 7 asleep on bar stools while parents drank. We wanted a drink and to sit at bar and I motioned to bar tender about kids, he did nothing
The buffet also needs to control kids as too many were picking up food with hands smelling it and throwing it back in the food area. They were also just running around the place
Place is remote and gift shop is expensive

Partner

8/10

Excellent

09 Jul 2026

Acie

The staff was very friendly and accommodated our needs. The property was very pretty and well maintained. The good was really good, and the beach was nearby. I would definitely recommend The RIU Guanacaste to anyone visiting Costa Rica 🇨🇷.

Partner

10/10

Exceptional

09 Jul 2026

Jamie Elaine

Excellent property!

Family

8/10

Excellent

08 Jul 2026

Jose R.

Traveled with Family (2 adults and 2 teens). Large property. Beautiful but felt very crowded which made it sometimes a little overwhelming instead of relaxing. Overall the food was good especially in the restaurants. Buffet was ok but craved more variety.

Family_with_children

10/10

Exceptional

08 Jul 2026

Mercedes

It was excellent

Family_with_children

2/10

Poor

08 Jul 2026

Lunemise A

This place could be so much better. The bathroom has no vent, and the smell from the water was musty and moldy. And the staff aren't really helpful cause I didn’t know where to find stuff. We got no help finding our room. We had to figure things out ourselves. Also, as a Haitian investor, I didn’t see the Haitian flag there. All the flags from other countries were there, but not my flag. Very strange to see that. We need to do better as people.

Friends

6/10

Pleasant

08 Jul 2026

Tina M

The cleaning staff was very poor. I had to hunt them down to clean our room and get fresh towels, daily. Bed was very dirty. Pulled pillow out of closet and set it on the bed for changing with the black streaks facing up so staff could see it. Made the bed and put the extremely dirty pillow in the bed. Our shower leaked. They brought a fingertip of calk to fix it. Didn’t fix it. Shower leaked every day. Was very disappointed. At times the dining rooms were dirty. Sticky tables, food on the floor,silverware and plates dirty.
Seems like with the new renovations came less quality and hospitality.

8/10

Excellent

08 Jul 2026

John

Overall very nice place. A lot more children than I was expecting. The food is buffet style, except for the steakhouse. It was ok, but nothing spectacular. As soon as you step on the beach get ready to be approached by the hawkers. Had a great time and would go back again.

Family

10/10

Exceptional

08 Jul 2026

Torey

Family friendly activities but also great for friend groups or couples. There’s a club too onsite that people don’t seem to know about. Riu Guanacaste doesn’t have access to Riu Palace but Palace does to Guanacaste (they are next to each other and share the beach). Cheap massages and jet skis are also on the beach.

Friends

10/10

Exceptional

08 Jul 2026

Yaritza

We had a great stay at Hotel Riu Guanacaste. The resort was beautiful, clean, and very well maintained. The staff was friendly, welcoming, and always willing to help. The food options were good, with plenty of variety throughout the day, and the drinks were enjoyable as well.
The pool area was spacious and fun, and the beach was very convenient since it was right by the resort. The views were beautiful, especially during sunset. The entertainment and activities helped make the trip feel lively and relaxing at the same time.
Overall, Hotel Riu Guanacaste was a great place to stay for a vacation in Costa Rica. We enjoyed our time there and would recommend it to anyone looking for a relaxing resort with good service, nice views, and a fun atmosphere.

Family

2/10

Poor

08 Jul 2026

Jade

This hotel was legit just OK. The food was disgusting. They ran out of pool towels during the day. You have to wait in line to get the food and at certain time there’s nothing thing to eat because you have to wait for the food places to open so it really takes away from your all inclusive experience because you can only eat a certain times they’re also isn’t any room service supposed a big thing for me because that is also how I feel like I get the most out of my all-inclusive experience is ordering breakfast dinner or snacks late night. The towels that we did have also smelled like pee. The grounds of the hotel was pretty though.

Friends

10/10

Exceptional

08 Jul 2026

Elisheva

Clean room and nice property with multiple pools and beach access. Shower pressure could've been better. Great all inclusive!

Friends

2/10

Poor

07 Jul 2026

jeannette

My first impression of this hotel was extremely disappointing, and unfortunately, things did not improve during my stay.

The check-in experience at the front desk set the tone. The staff came across as dismissive, unfriendly, and uninterested in helping guests. A warm welcome can make all the difference, but instead, I felt like I was an inconvenience.

After check-in, we were directed to the Papagayo restaurant. The food there tasted stale and was one of the worst dining experiences of the trip. If you stay here, don’t let that be your only impression of the food—try the Liberia restaurant instead. The quality there was significantly better, and the servers were genuinely kind, attentive, and welcoming. I also want to recognize the bartenders by the pool, who were among the few employees who consistently smiled and made guests feel appreciated.

Unfortunately, the room was another major disappointment. There was a strong sewage smell coming from the bathroom, and we had to keep the toilet lid closed at all times because the odor was unbearable. The room also was not properly cleaned. We found a nail on the floor, and there were spider webs in one corner of the room, making it obvious that the room had not been thoroughly inspected after housekeeping.

This was my fourth trip to Costa Rica, a country I absolutely love, but it was my first and last stay at this hotel. What stood out most was the lack of genuine hospitality. I will not be returning .

Family

8/10

Excellent

06 Jul 2026

shaneeka

The hotel was nice. The housekeeper's were very respectful the rooms are clean however, front desk doesn’t know anything but how to check you in and check you out.. the food was mid. It was the same buffet every day for breakfast and lunch and dinner. The Italian restaurant was good. The Chinese restaurant was blah and the steakhouse was good, but you need reservations and the manager is super nice. They got a few adult swim up pools in a nice waterpark area for the kids overall, I rate this hotel 8 out of 10

Family_with_children

10/10

Exceptional

06 Jul 2026

Ryan

Resort has everything that you can ask for. Great pool options and swim up bars. Beautiful beach access. Good options were pretty good for an all-inclusive. We booked a family-style room and it was the perfect amount of space. We loved our days both on and off the resort.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sam

I stayed here with my teenage daughter and we had an amazing time. The staff were so friendly and helpful, the property stayed clean, the rooms were a bit small but still nice. The buffet serves all kinds of food but it’s mostly the same thing everyday. If you want a family friendly experience in Costa Rica this is the place to go. They have shows at night for kids that are interactive and shows for adults.

Family_with_children

10/10

Exceptional

06 Jul 2026

Allyce Catalina

Family_with_children

6/10

Pleasant

06 Jul 2026

GUSTAVO GUTIERREZ

The food is average for breakfast and lunch, could use some work. Dinner is a hit or miss, they don't take reservations so you have to be in lined to see if they have openings/capacity. The RIU brand cluld do better.

Family_with_children

8/10

Excellent

03 Jul 2026

Stephen

Lots of things to do!

Family_with_children

10/10

Exceptional

03 Jul 2026

Anuja

Clean room

8/10

Excellent

03 Jul 2026

Daniel

Pools and beach were amazing, always quick service and for an all inclusive the food and drinks were pretty good. Definitely some better bartenders than others, only other disappointing thing was that one of the spa staff was a little rude to us. Overall we had a great time.

Partner

8/10

Excellent

02 Jul 2026

Clarissa

The location is nice (we saw monkeys by the forest edge!) and the property is clean overall. But there were some hiccups. For instance, they forgot to give us towels half of the time. Or the correct number of towels. Or bottled water. And they hardly had any towels by the pool. You had to wait until they were replaced. The kids water park (with the colorful slides) had missing tile and some of it was coming loose as you were walking around it - which was dangerous for kids feet. But you always saw the staff cleaning the floors and were very attentive at all the restaurants.

Family_with_children

10/10

Exceptional

02 Jul 2026

LaShondra

The resort was breath taking and super clean

Self

10/10

Exceptional

02 Jul 2026

Rafael

My first time in Costa Rica, and it was Awesome

8/10

Excellent

01 Jul 2026

sahar

The beach wasn't 100%

Family_with_children

6/10

Pleasant

01 Jul 2026

Valencia

The food was decent, but there are periods of time where there is very little food options available. Most of the staff are very friendly. We had a little trouble trying to get someone to come in to get a lizard out of our room for four days. Would love to have more music in the pool areas and more options for activities throughout the day. There are times where it feels like the resort is completely deserted so you will definitely get bored if you don’t have any activities planned off the resort. It definitely lends itself more as a family resort so if you’re looking to turn up, this may not be the place for you.

Family_with_children

6/10

Pleasant

01 Jul 2026

Prince

The room smelled everytime the toilet was flushed

Partner

10/10

Exceptional

01 Jul 2026

Susan

Best hotel I have stayed in a very long time!

Family_with_children

6/10

Pleasant

01 Jul 2026

Nicholas

The property is vastly understaffed. The staff showed no empathy for guest. The rooms were clean when we first checked in but that was it. They came in daily, made the beds and empty the garbage and that was it. Bathroom wasn't clean, floors weren't swept and no clean towels were left. I think the property was filled to capacity so the overworked staff did what they could. Overall the property is nice but was very crowded during my visit, I waited 2 hours for towels at the pool. I ate at the buffet my entire stay because all the other restaurants were booked out until after my check out day. I went to the steakhouse one evening by myself just as they opened at 6pm. The supervisor, William told me that without a reservation I can't dine, even though it was only about 25% filled and he said the next seating was at 6:30. I went back an hour later just to see the volume and it was about 40% filled. Most of the staff, front desk and throughout the property, showed no hospitality to the guest, they care zero about you returning. The only time they were a little attentive to you was when you give them money. Most doesn't say hello when you walk by, they seem more annoyed than grateful that you're there. This was my first time at this resort and I will never go back. My experience was horrible.

Family_with_children

10/10

Exceptional

30 Jun 2026

Valdet

Good stuff good place

6/10

Pleasant

30 Jun 2026

Melissa

Great for children and families, variety of dining options but the issues I had are the service and the inefficiency: furama and steakhouse are the upscale restaurants which require reservations, which also requires you to download their app, which also doesn't work half the time and isn't user friendly. Waited over an hour and a half to dine at Furama, the host kept telling me \"your table is almost ready, it's being cleaned\" for 30 minutes so we said forget it. Waste of time! We didn't have a refill of soap or shampoo or the drinks in the mini bar, and we also found pizza stains all over our bed sheets upon arrival which we kindly requested them to replace. They didn't. They just remade the bed with the same pizza stain sheets. We had repeatedly request and wait until evening for someone to come replace the sheets before we slept in it. I would not stay here again.

Partner

10/10

Exceptional

30 Jun 2026

Megan

All the staff was great. Shout out to Byron at the pool bar!

The grounds were beautiful and everything was always clean.

Food was better than other all inclusive resorts we have stayed at.

Would definitely stay here again!

Family

10/10

Exceptional

29 Jun 2026

Kenyana

The mini bar was do awesome

Friends

6/10

Pleasant

29 Jun 2026

Douglas

housekeeping was great. Resort is clean and great looking. Staff is friendly but for some reason the female staffers NEVER smile. Our poolview room was laughable. we could see a small corner of a small pool thru the trees. Lack of info. we were given our room keys and told to go that way. Nothing about the restaurants, pools, entertainment etc. The steakhouse was awful. The food was great at the other restaurants and buffet. Getting in the restaurants was very difficult. The pool areas were nice. No fighting for chairs. The Riu party was a joke. Its just a gathering of people around the stage area. No entertainment associated with it. Most of the entertainment is geared towards kids. I'd give it an avg rating

Partner

10/10

Exceptional

29 Jun 2026

Adriana

Great stay

6/10

Pleasant

29 Jun 2026

Leonardo

The food was horrible.
The staff were rude. It seems they all hate working there.
Didn’t get the room I paid for.
The toilet flushes with pungent smell of sulfur.

10/10

Exceptional

28 Jun 2026

Armando Hoyos

Hermoso hotel , excelente comida , el personal es super educado ,

Family_with_children

10/10

Exceptional

28 Jun 2026

Alaidy

Nice hotel

8/10

Excellent

27 Jun 2026

Genesis Gisselle

Overall, I had a great stay at the Riu Guanacaste. The resort offers beautiful amenities, and there were plenty of activities and areas to enjoy. While some staff members came across as somewhat rude, many others were genuinely friendly, helpful, and made us feel welcome. One downside was the pool towel service, as towels frequently ran out and guests sometimes had to wait a long time for replacements. Despite that inconvenience, I enjoyed my stay and appreciated everything the resort had to offer.

Family

8/10

Excellent

27 Jun 2026

Leon

The staff was great.

Partner

10/10

Exceptional

27 Jun 2026

Shakeara Nichelle

Great hotel

Partner

10/10

Exceptional

26 Jun 2026

eduard

Excellent hotel and excellent service

Family_with_children

10/10

Exceptional

26 Jun 2026

Robert

Everything was perfect from the swimming pools to the beach to the hotel rooms to the excursions. Food was average, but we had a great time. Highly recommend.

Partner

6/10

Pleasant

26 Jun 2026

Michael

Hotel is aesthetically beautiful but it’s the small details that makes it more a 3 star instead of a 5 star hotel. Main issue is the bathrooms and the smells. Its smells like rotten eggs when you flush the toilets to the point it would make the room and bathroom unbearable to be in. Switched rooms and same issue. Same issue was in the public bathrooms also. Then the second issue, is the lack of room service option. Having a fussy toddler have to sit in a dinning hall to be able to eat was not ideal. Would have done better in a calm indoor environment like bedroom instead.

Family_with_children

10/10

Exceptional

26 Jun 2026

Tiffany

The property and staff were great.

Family

8/10

Excellent

25 Jun 2026

Megan

We had a wonderful time and plan to visit again. Biggest challenge was rude staff

Family

10/10

Exceptional

25 Jun 2026

Derek

Great place to stay!!

Partner

6/10

Pleasant

25 Jun 2026

George Edward

Selected this resort as it was within our price range for five people after including airfare. I knew based off the reviews that most of the restaurants were buffet. Unfortunately, all of the food is about the same from day to day. Yes there are different menus in all different restaurant locations but it’s the same food prepared differently with the same flavors over and over again. Disappointed to find out that after 9:30 there is no food options at all. I was also disappointed with the amount of flies inside of restaurants and fruit flies at the inside bars so thick they were on all the liquor bottles, juices, fruit it didn’t matter they were everywhere behind the bar. It was also annoying not to be able to get pool towels when you wanted them because I guess people hoard them or don’t ever return them. Not sure what the resort does when they’re in season. I guess nobody gets pool towels. The most disappointing issue was the air condition in the room. It will not allow you to go below 22°C, which is 71°F. That would be great if it would get there, but it never got cooler than 24°C which is about 75°F. It was a muggy 75°F at best. This was the first time staying at a RIU resort and most likely will be last.

Family

6/10

Pleasant

25 Jun 2026

Luhanda

The grounds were beautiful, the food was the major turn off. They had a huge variety in the buffets and 5 restaurants but not only the flavor and quality was low as the lines to get in the Asian were incredibly long and we were not able to make a reservation to the steak house.
I would not stay there again because of the food and how crowded the hotel felt at times. The restaurants and the pools were always packed.

Family

10/10

Exceptional

24 Jun 2026

Damaris

Clean rooms, great staff very nice and update hotel.

Partner

10/10

Exceptional

24 Jun 2026

David

Amazing place we loved it

Partner

10/10

Exceptional

24 Jun 2026

Matthew

It was really good. The beach was nice and clean, lots of people trying to sell things, but not really the fault of the resort. Pools were awesome, lots of space, multiple pool bars, drinks were strong, staff was helpful. Snack bar fully stocked during the day. Multiple restaurants with lots of variety. The steakhouse and the asian food restaurant were especially good - you will not go hungry! Busy but since the resort was so large, it didn't feel crowded.

Partner

10/10

Exceptional

24 Jun 2026

Katharine

The resort was better than expected! Food was excellent & room was very nice. Enjoyed the snorkeling & fishing excursions right from the beach. Caught a dozen red snapper on the 2-3 hour fishing trip & took a couple to Chef Aldo who prepared them especially for our family for dinner that night. Best meal we’ve ever eaten!

Family_with_children

8/10

Excellent

24 Jun 2026

JENNIFER

The food was good in the main buffet great selections for breakfast, lunch and dinner. My only issue is that the sweets section where the donuts and cakes should be covered more better to avoid flies from getting on the desserts.The Italian restaurant was good as well.The service was and staff were great.
The room was very spacious and clean. A nice size television, but there were only two English stations that I could watch throughout the week. I would definitely recommend staying here again. Enjoyed the pool and the beach.
I did not see that There was not much shopping in the area.

Family

10/10

Exceptional

23 Jun 2026

Greisy

The best experience

Family_with_children

8/10

Excellent

23 Jun 2026

Austin

Felt like a cruise ship, property was very cool, staff were friendly, food was terrible.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

GABRIELA LORENA

Todo excelente !! Pense que no nos iria muy bien cuando leia los reviews pero es todo lo contrario. Solo precaución con los tours de la compañía dentro del hotel porque no explican bien por tal de vender y esto no es correcto … Les falta un poco de profesionalismo referente al trato.

Family_with_children

6/10

Pleasant

23 Jun 2026

trishawn

Staff often gave incorrect information. I feel like this was done to get you out of their face or pass you on to someone else. We had a group of 6 and we wanted to eat at the Steakhouse, which requires a reservation. We were told that one person could book and to place the number of people in the comments. When we arrived the only person allowed to dine was the one that made the reservation. Another problem was getting clean towels in my room and at the pool. I reserved the steam room/ jacuzzi spa and was told I needed to bring my pool towel. There were no clean towels but the staff told me I could get a towel at the spa. I was not allowed to proceed with the reservation without my towel and was told I needed to go to front desk to get one. These places are not very far but not the closest and requires a bit of walking. This was an issue for me because I had injured myself using there water taxi. Which brings me to my next issue. I would not recommend taking the water taxi to go to the other side of the island, just go by car. It will take longer but I feel it is safer. The boat used for taxi was not anchored but held by men and when water is rough, you can fall and injure yourself. I thought I broke my toe but it was sprained. I had to get medical attention. There is a doctor at the resort and he was very good and helpful. Also the waitress in American Country was rude as hell and did not get orders correct and when told that the order was wrong she became angry. TBC…

Family

8/10

Excellent

23 Jun 2026

JOVANNY

Beautiful place for family vacations right in front of the beach. Over all everything was clean and well maintained.

Family

8/10

Excellent

21 Jun 2026

Philippe

It was nice but couldn't been better more so the location then the facility. Should've had better restaurants. Activities are limited and there are no photo ops like the other locations of the country signs. The room was hot in the main area.the room I got didn't match the one I booked but it was still OK. Only one bathroom for 3ppl..but 3 beds. I booked a two bathroom room. Overall I won't go back but as far as the franchise I will visit others

Family

6/10

Pleasant

21 Jun 2026

Arilee

We reached out to the hotel twice prior to our trip about airport shuttle and requested information on how we can arrange transportation. We never received any responses to our inquiries. We ended up renting a car last minute so we were not stuck at the airport.

All \"restaurants\" are buffets. So if you like Buffet's, this is the place to go. Only one sit down restaurant which is a steakhouse but you must make a reservation through their app. If you are unable to download their app (like us) you have no chance of getting a reservation. We went to customer service three times and tried to make a reservation and no one would help us. Extremely frustrating. We ended up eating outside the hotel every day.

The \"hotel credit\" is not your typical hotel credit where you can use it for an actual service. They should actually call it \"coupons\" that have values between $5-$25 off a particular service. In order to use the full \"hotel credit\" you are required to spend several thousand dollars more which will still average about 10% discount.

The staff was nice and the hotel was clean. My son and I enjoyed exploring the country.

Family_with_children

6/10

Pleasant

21 Jun 2026

JEANNETTE

The hotel was beautiful, the entertainment was mediocre, only timed things happening and sometimes that wasn't even scheduled correctly! The beach amenities can be stepped up! There were just a few beach chairs set out and were taken, the rest of them were chained up! The beach vendors were allocated right off the entrance to the beach from the pools. That could've been pushed back some, it was off putting and looked tacky! The biggest downfall to an all-inclusive option was the service. No option to servers other than occasionally at the main bar. Other than that you have to go and get your own drinks. Beware that there are no top shelf options. The most you'll get is Tito's and Bacardi, so drinks were weak! Food was great- majority of
Buffet options. Nothing was served other than the steakhouse and you have to make a reservation through their app- only able to make 2 reservations at a time!

Family_with_children

6/10

Pleasant

20 Jun 2026

Stephanie

The hospitality at this resort was really bad, especially because we spoke English only. Everything we asked for they treated it like an inconvenience to them. We would ask for drinks at the pool bar and they wouldn’t make them. At dinner we wouldn’t be served drinks or desert while other parties who spoke Spanish at the next table over would. The front desk staff was rude to us when we checked in because we booked the standard room. The hotel was fine and the aesthetic was nice, seems renovated recently. But the staff is what made the experience overall sub-par. Also the beaches are all public so as soon as you get to the sand you are bombarded with locals trying to sell you things. There’s also absolutely no umbrellas, and we weren’t able to get lounge chairs, so if you really want to go to a beach I would say don’t come here. It was close to the Diamanté adventure park and had a shuttle going every half an hour so that was nice. But overall I don’t think we would ever come back here again. I’ve been to other Riu’s in Mexico and Dominican Republic that were better.

Family

4/10

Poor

20 Jun 2026

Stephanie

The room pretty n Clean. The food was not for me. This place good for family clean together time, but for me the most boring resort I been to in my life😢. They played programmed music why can’t I go to a country to hear Spanish music , West Indian music n dancing at the pool. I heard the hotel next door playing bingo I wanted to sneak over.

Partner

8/10

Excellent

20 Jun 2026

Karina

I like the fact that we were able to check in early in the morning, front desk was friendly, bar tenders not so much some of them looked fed off with their job and you can tell. Our room smell like drainage tho, im thinking they have problems with the vents or thats how it is there idk. Other than that the resort in general is beautiful well maintained! Pura Vida!

Partner

10/10

Exceptional

19 Jun 2026

MITZI

The resort was very clean, friendly staff, plenty of things to do for the adults and the kids. The food was good, and the breakfast buffet had everything you could want. I highly recommend.

Family_with_children

10/10

Exceptional

19 Jun 2026

Juanita

Very happy with my stay!

Family_with_children

6/10

Pleasant

17 Jun 2026

Lisette

Good breakfasts, specially the soup

Partner

10/10

Exceptional

17 Jun 2026

Alejandra

This is a beautiful resort with amazing staff. The beach its so relaxing. Staff were very helpful and sweet. You will love it here !

8/10

Excellent

16 Jun 2026

Belinda

Room just smelled musty and moldy

Family

10/10

Exceptional

16 Jun 2026

Kelly

Lovely all inclusive. Very clean and nice updates. Room was clean and tastefully decorated with plenty of space to unpack. A/C hit the spot and the ceiling fan was a great addition.

Appreciated plenty of pool choices to spread out and enjoy. The restaurant selection was great and food was really good. Our group thoroughly enjoyed the sushi restaurant. I would suggest they need to add hand wash stations closer to the entrances of the restaurants, especially the buffets. Or at the very least hand sanitizer stations.

Front counter staff could be friendlier and more welcoming. Seemed bothered if we needed help with anything.

6/10

Pleasant

16 Jun 2026

Misha

Staff was nice. Check in was unorganized. They gave us the wrong room but didn’t inform us until after we had been waiting 3 hours for it to be cleaned for checked in- turns out the room was never available.
Otherwise, the hotel was nice. Pools were nice.

Friends