Riu Palace Costa Rica - All Inclusive

Costa Rica , Pacific North Coast / Guanacaste
Sardinal De Carrillo, Playa Matapalo- Sardinal
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100 reviews shown

10/10

Exceptional

31 Mar 2026

alphonse

Love it

10/10

Exceptional

31 Mar 2026

Rebecca Lynn

Overall the resort was perfect. The front desk staff were a little stuffy and not very friendly. However, the service at the bar and around the pool made up for it. They were all fun, smiling, joking, and having a good time with guests.

Family

6/10

Pleasant

31 Mar 2026

michael

Rooms were outdated, older

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Kimball Ennis

Perfect location, lots to do, staff exceptional, nice restaurant and food choices

Partner

6/10

Pleasant

29 Mar 2026

Diana

The pools and the ocean were excellent. The daily barbecue was also wonderful, as well as the staff. The decor and condition of the rooms ane terrrible - run down and broken. The food and other amenities are subpar. Heed this and the other reviews.

8/10

Excellent

29 Mar 2026

Sue

My husband and I had an enjoyable two week stay. Our fourth floor room had a beautiful oceanfront view. We enjoyed the buffets’ large variety of tasty food options. The Japanese and Steak restaurants were also good. Staff was friendly. The resort was clean including our room. The room was tired with a broken bathroom light switch, a noisy constantly running toilet, and worn furniture. Our key fob frequently did not work so we had it reset numerous times. The Riu Palace apparently will be undergoing a major renovation later this year. The ocean is swimmable with a beautiful beach. No cabanas or palapas for lounging in the shade on the beach. Nice pools. No quiet pool or a shaded area for lounging over looking the ocean. The loud music could be clearly heard at all pools. We had no issues accessing shaded pool loungers. We ended up spending time at the sister resort right next door resting on quiet shaded loungers over looking the ocean listening to the birds. Overall, I recommend staying at the resort.

Partner

6/10

Pleasant

28 Mar 2026

Angelo

If you have four pools you would think they have close bathrooms to the pool area.not good and to fair to walk.you had to go to the lobby or to a bldg quiet fair away to fine a bathroom.also no cover on beach know umbrellas or canapés so if you did not fine a tree you are in the sun all day.also around he pool the red tile was very hot but in some pass in white so you don’t burn your feet.

Self

8/10

Excellent

28 Mar 2026

Angel

Muchos problemas con los elevadores y la propiedad esta muy vieja

Family

4/10

Poor

27 Mar 2026

Barbara

Nice grounds and adequate rooms with nice personnel. Food same night after night at buffet mostly- salad bar and fruit best and stick with made to order items when can otherwise. No beach presence. You can get your own chairs at Palace in trees and drag (heavy) yourself. No town near by. Expensive for what it is.

10/10

Exceptional

27 Mar 2026

Nora Michelle

The pool, service and entertainment were great! I misplaced a cell phone and it was found - so important. Thank you!!

2/10

Poor

26 Mar 2026

Harish

Money spent was not worth it.....Staff was good but language problem.

Friends

6/10

Pleasant

26 Mar 2026

Yulia

Do not book this resort with Expedia if traveling with children!
I had a very unpleasant experience when I was requested to pay double of what I originally paid through Expedia at the reception when checking in. I booked a 6 night stay at RUI Palace for one adult and two children 16 and 14 years old staying in 1 room. Expedia sent me a receipt confirming booking for 1 Adult and 2 children, but they sent my booking to RUI as 1 adult and 2 infants. When checking in I was told that there is an issue with my booking and I owe them a ridiculous amount of money to pay for my two children. Later it was brought down to a more reasonable amount. I argued that it was not my mistake and showed them a receipt where it says 2 children. The manager said that it happened several times before and it’s not their problem. No refunds will be issued, so I had no choice but to pay.
It is RUI problem and they need to figure this out with Expedia. It’s as simple as sending people receipts specifying the ages of the children.

Family_with_children

8/10

Excellent

25 Mar 2026

Giancarlo

The property is definitely run down. The rooms look like we traveled back to the 80’s. All of the purple, old, and run down decor made me feel as if I was in a rundown motel 6 back in the 80s.

Friends

8/10

Excellent

22 Mar 2026

Javier

My only complaint is Specialized were nearly impossible to a get in. Unless you are willing to stand online for an hour. I might as well to mc Donald's if I have to stand online and tub the middle of the room was strange.

Partner

10/10

Exceptional

22 Mar 2026

Rita

The public areas of the hotel are very nice and well maintained. The pools are plentiful and shade is readily available. I did not go to the beach. Too hot for me.

Our room was clean. Nice balcony on the garden view. Furnishings and decor is dated and tired but the hotel has a major update planned so will get better soon.

Staff accommodated our reservation request to be close to elevator. Much appreciated.

Friends

10/10

Exceptional

21 Mar 2026

Terri

If you are looking for a high-end, all-inclusive experience in Guanacaste, the Riu Palace is a top-tier choice. The combination of beautiful views, excellent hospitality, and diverse activity options makes it a perfect destination for couples or anyone looking to enjoy the beauty of Costa Rica in style.
We are already looking forward to our next visit!

Partner

10/10

Exceptional

21 Mar 2026

Brian

We’ve been to this property three times. Love it, but you can tell that it’s getting dated. But that’s being rectified this August when they close the property for a full renovation. According to the staff, we talked to it’s going to be a full remodel, and I would expect it to be top shelf across the board.

8/10

Excellent

20 Mar 2026

Crystal

The staff was excellent- kind and anticipated your needs before you did! Very attentive! The specialty restaurants were fantastic! The property is huge so bring your walking game. The beach is not owned by resort and before we went we were cautioned by friends of sand fleas on the beach that can create an itchy ankle hassle while trying to sleep- bring bug spray! The weather every day was fantastic! Rooms are dated but decent and I slept like a baby! Nothing to do but enjoy and relax!

10/10

Exceptional

20 Mar 2026

Julien

I was very impressed with this resort. The staff were all very friendy and the buffets had a great selection with fresh & delicious food. I wish there were pool side snacks (chips, finger foods, etc). The beds were good just the blankets werent that great (couple sheets and a fleece blanket). The restaurants were good too, but you cant make reservations which was annoying. Overall very great stay!

Family_with_children

6/10

Pleasant

20 Mar 2026

Diana Lawson

Swimup bar Stass was Great

Friends

10/10

Exceptional

18 Mar 2026

Michael

Simply an incredible place! ✨
The hotel impresses in every detail: the physical space is spacious, well-maintained, and extremely comfortable. The cleanliness is impeccable—something that makes all the difference in the overall experience.
The dining deserves special mention—delicious, well-prepared dishes offering a wide variety. The drinks are another highlight: creative, flavorful, and always beautifully presented.
The beauty of the setting is enchanting at every turn, and the lineup of shows and entertainment ensures fun at every moment.
But the true standout feature, without a doubt, is the staff: attentive, polite, and always ready to assist, making the stay even more special. A special shout-out goes to the housekeeper, the host who introduces the shows and entertainment, the warm-hearted Najee from the entertainment team, and the sweet waitress, Angela. She was incredibly friendly and polite, constantly offering fresh, delicious drinks—specially prepared for me, as I don't drink alcohol.
A truly complete experience—one I can't wait to repeat! 💙

6/10

Pleasant

18 Mar 2026

Vantoria

The poolside seating great, swim up bar great, food in restaurants three out of five, dinning buffet great ,drinks great and the rooms updating.

Friends

6/10

Pleasant

17 Mar 2026

Richard

This is not a 5 star resort. The food is lacking in quality. Service was great, but food quality was poor.

Partner

2/10

Poor

17 Mar 2026

MILES

We stayed in room 125 and 126 - make sure you use your in-room safe or take your valuables with you. We arrived mid-morning Monday 9th, by 3pm someone came into my sons room (125|) and stole all of their vacation money from my son's girlfriends purse which was well hidden.

We reported the theft and spoke to the manager. They said they needed to look into it further and for us to come back the next day at 10am. We did and their reply was they needed more time to look into the matter. Needless to say that lasted until the last day March 15th. Upon checking out we asked the Manager again, we received was a sorry and an email for us to send our complaint to.

Riu Palace is scheduled for a major renovation and I suspect most of the employees will be out of work, hence theft will be on the rise, so I suggest you make sure your money and valuables are securely put away.

Family

10/10

Exceptional

17 Mar 2026

Earl

Poolside seating good until last day when others arrived, food was good to excellent, staff very friendly and helpful

Friends

10/10

Exceptional

15 Mar 2026

Antonio

We had a room with a garden view

8/10

Excellent

14 Mar 2026

Michael

Saw the ocean from our room. Loved the doves singing in the mornings.

Partner

8/10

Excellent

14 Mar 2026

Maritza

I had a great time. The staff is amazing they are really nice and helpful. They are always around asking you if you want drinks or any help. They have good restaurants and entertainment everyday. The view is amazing, the beach is really nice the water is warm and they have staff bringing you refreshments to the beach.
When you walk from the hotel to the beach you will see vendors, at the beginning I thought they were from the hotel, but they are not. The only thing I didn’t like was that my room had a smell, but I noticed it in some parts of the hotel. So next time I’ll bring my humidifier or a scent candle. Also bring your mosquito repellent.

6/10

Pleasant

13 Mar 2026

Julia

Not as clean

Friends

10/10

Exceptional

13 Mar 2026

ERICK

Great! 😊

Partner

10/10

Exceptional

12 Mar 2026

Rida

No, we had garden view

Partner

10/10

Exceptional

11 Mar 2026

Christopher

I really enjoyed my stay. We had a few minor issues which were resolved very quickly. I would definitely stay again.

Friends

10/10

Exceptional

10 Mar 2026

Glenn H

Very friendly staff, clean rooms and pools

8/10

Excellent

09 Mar 2026

John Richard

Staff are very friendly and helpful. Rooms could use a little updating.

Friends

6/10

Pleasant

09 Mar 2026

Donald

The overall experience was tainted by staff searching every piece of luggage, backpack, purse for small amounts of cash to steal beginning while out for dinner the very first night...

This practice is known as \"Ant Theft\", stealing small amounts not likely to be noticed...

I detected this happening every time a staff member had a legitimate reason to enter the room while no one was around, such as delivering something in the evening...

The room was overdue for a full refresh... The ocean view was everything promised... But for the attempted thefts, I would have given at least 1 more star...

Friends

10/10

Exceptional

05 Mar 2026

Melissa

The resort was very clean. The staff was very nice and eager to make sure you stay was wonderful. The food was above average. The pool and surrounding area was absolutely fabulous. The only thing that needs to happen if this resort is an upgrade at rooms very outdated

8/10

Excellent

05 Mar 2026

Shakeel

Yes

10/10

Exceptional

02 Mar 2026

Catherine

No, view of the trees, we were able to see monkeys in the morning, very cute. Clean.

Family

10/10

Exceptional

02 Mar 2026

Anne

A perfect stay. Lots of lounge chairs and shade, great food, beautiful garden

Partner

8/10

Excellent

02 Mar 2026

Raymond

Decent hotel. Large and average accommodations. The all-inclusive meals weren’t all that great though.

6/10

Pleasant

01 Mar 2026

Marvin Cecil Cox

Hotel very outdated, needs renovation badly. Friendly staff. Food ok.

Family_with_children

10/10

Exceptional

01 Mar 2026

Carol

Truly “all inclusive”, very clean resort, and all staff were professional and helpful.

Partner

10/10

Exceptional

26 Feb 2026

Matt

Great place

Partner

6/10

Pleasant

25 Feb 2026

Laquisha Desha

Staff wonderful, resort okay and entertaining. Had a few boo boos but everyone was well mannered and welcoming.

Family

8/10

Excellent

24 Feb 2026

Heidi

Staff were amazing and food was great.

Partner

6/10

Pleasant

23 Feb 2026

Kellie

If you're a booze hound who doesn't like wine and you're not a foodie, and you like to hang out in the pool all day and make lots of noise, this is the place for you.

If you love nice wine (never mind great wine, just half-decent wine) and good food (never mind excellent food), this ain't it. The white wine was absolutely terrible in all the bars and most of the restaurants. There was a passable Frontera sauvignon blanc in two restaurants (Tokio and Krystal). The only good food was at Tokio, where the tempura, salmon and gyoza were pretty good. The rest of the food verged on godawful.

The air conditioning struggled along in our room - couldn't cool it lower than 23 degrees. Most of the entertainment was embarrassingly bad, except for the odd band that played before supper.

On the plus side, the pools are lovely, the facility is spotless, the staff are mostly very nice. The coffee shop Cappuccino was awesome: great coffee and cinnamon buns. The spa is decent.

All that being said, we won't be back.

Partner

10/10

Exceptional

22 Feb 2026

Robert

Awesome

8/10

Excellent

21 Feb 2026

Coleen

The room definitely needs to be updated, 2 out of 4 outlets didn’t work. Hotel was clean, staff were friendly. Food was delicious. Many options to choose from.

Partner

8/10

Excellent

21 Feb 2026

stephanie

Overall would recommend we enjoyed our stay! Room was a bit old but was spacious and clean. Pools were beautiful, service out there was excellent, Particularly Christopher!
However not sure why it cost more to stay at palace vs riu. Very disappointed with the beach setup at riu palace. They kept stacks of old falling part lounge chairs under a bunch of trees. Id have to drag one out myself. Narrow beach area. On last day i walked down beach to see riu & was shocked to discover rows of new beach chairs. The pool design also didn't make sense. The only adults only swim up pool was the tiniest one! So everyone is crammed in there occupying same tables and seats all day long while the little kids had these big enormous pools to throw balls around and scream. I was disappointed this hotel is not adults only like the palace in punta cana. Another frustrating issue we ran into is they said no reservations at restaurants , 1st come 1st serve, HOWEVER that was a lie at the steak house. They pick and choose who they wanted to give a paper slip to to reserve a table. It took us 2 nights of trying to eat there and after talking to a few other people learned about these paper reservations that no one offered us. I would say the extra money to stay at palace is not worth it.

Partner

10/10

Exceptional

20 Feb 2026

Tina

The staff at this hotel is the friendliest by far then any other all inclusive I have been to.

10/10

Exceptional

18 Feb 2026

Miguel A

Yes cleaning evey day even if not dirty. Employees were busy every time trying to make our stay perfect

Friends

4/10

Poor

18 Feb 2026

Eufemia

Hotel is old.! Charged a fortune but is in dire need of repair. Walls were dirty, decor outdated. Furniture in need of repair.
Poor service. Most staff had chip on their shoulder and could care less if they served you.
Room service options very poor.
Worst Riu ever!!!

8/10

Excellent

17 Feb 2026

CARLOS

It was good

8/10

Excellent

16 Feb 2026

Lea Iris

Yes, most the people

Leisure Family

4/10

Poor

16 Feb 2026

Jeremy

The room was discussing. Very outdated. There was an ear ring (lip ring) on the bathroom floor and was never cleaned up while we were staying there. Just very poor quality of work in the room. Felt like I was in a dorm room back in college. No restrooms by the pool. And getting lunch during the day at the buffet they need to have paper plates so people can take food to the pool. I saw a lot of people walking out with the plates but I talked to quite a few people and myself got stopped.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Patrick

Food served cold in restaurants
Rooms very basic for a 5 Star

Business_and_leisure Family

6/10

Pleasant

14 Feb 2026

Rebecca Gail

Rooms are very basic.
Food in restaurants was generally served cold
Sweeping floors while people are eating was distracting & unnecessary in restaurants.
Staff were pleasant and accommodating.

6/10

Pleasant

13 Feb 2026

Jason

Card to get in the rooms stopped working daily
Bathroom sink drain was stuck in the closed position so it would not drain without manually removing.

No bathrooms near pools.
Lack of the ability to do reservations at restaurants.

Staff was wonderful.

Leisure Friends

8/10

Excellent

12 Feb 2026

Amy

Clean rooms, beautiful grounds, great dining options and bar service! The only thing that made this stay on the annoying side (and was quite a common thing to see/discuss with others experiencing the same) was the key cards they use are very old and don't hold their charge, meaning coming back to your room with your arms full from shopping, tired or needing to use the restroom is your key would not work and you would have to go back to the front desk. At the desk however, they would tell you that your key got too hot, was close to your phone, etc., every single time, regardless that it never happened. Make them give you a new key (like other guests told us that they had to) and problem was solved! Just hate that it took so long and so many trips to the desk to get fixed. Other than that, was amazing!

Leisure Partner

6/10

Pleasant

11 Feb 2026

IRENE

The outside of the resort is nice. The rooms are a bit dated. I know they will be upgrading them soon but we walked over to The Riu next door which was less in price and the venue was very nice. Also the buffet at the next door venue is so much better. Riu Palace needs to upgrade their food. Also 3 different times we caught them using different alcohol and even water in their bottles. We saw another patron drink tequila and complained it was pure water. The bartender was so embarrassed and immediately fixed the situation. It’s honestly a nice property but needs upgrades.

Leisure Partner

8/10

Excellent

10 Feb 2026

Shahram

Property is very beautiful and clean but rooms are old and really needs remodeling which they are going to do as they said, food excellent and very relaxing we enjoy very much.

Leisure Family

6/10

Pleasant

10 Feb 2026

William James

Staff was wonderful although we had to suffer much angst in dealing with the front desk. Our arrangements were made through Expedia… big mistake. Resort was very nice, food very good.

10/10

Exceptional

10 Feb 2026

Wendy

Everything was great!

Partner

10/10

Exceptional

08 Feb 2026

Sharon

This please was incredible!!! The food, the staff, the property, the entertainment was all top notch. We never did any of the restaurants because we had kids and didn’t want to wait in line so can say that the buffet has amazing food and soooo many options to choose from. There was always chairs to sit around the pool. The staff who do the entertainment were super fun and engaging. The wait staff especially Christopher were amazing at drinking you drinks either on the beach or around the pool!!! The rooms were made up everyday and stocked the mini fridge. Everyone was so friendly and helpful this was probably the nicest resort we have been to. 5 plus stars!!! Would go back tomorrow if I could

Leisure Family_with_children

8/10

Excellent

07 Feb 2026

Donalda

Yes

8/10

Excellent

07 Feb 2026

Barbara Zyfka

Nice people

4/10

Poor

07 Feb 2026

Gabriel

Good is way below average, at some points- inedible. Staff was not friendly, rude on many occasions

8/10

Excellent

05 Feb 2026

Marcie

The staff were incredibly friendly and attentive with a few exceptions. The food was great with lots of options. The property is beautiful, however the rooms are in need of a reno which is apparently happening this year. The $600 credit for each room is misleading as it is in the form of coupons that can only be redeemed for certain things.The spa was a disappointment. The massage was good but overpriced. The steam room was not functioning, and there was no communication as such. The Jacuzzi was not functioning fully either. The men’s change room had no hot water in the shower and there was a painting crew in there during regular hours. The painters were also going in and out of the ladies change room at their leisure which was incredibly uncomfortable. We have not stayed at a Riu before and not sure we will again.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Ronald

Everything was very clean. Staff always went out of the way to be helpful and friendly. Enjoyed the staff greatly. Food was very good. This is an exceptional all inclusive.

Leisure Friends

10/10

Exceptional

04 Feb 2026

dennis Keith

rooms and property very clean. all the staff were great.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Richard A.

Yes

10/10

Exceptional

03 Feb 2026

Derek

The Riu Palace was awesome. We had a great stay, the staff were friendly and helped in any way. The hotel was kept immaculate the grounds lush even thou it was the dry season. All the restaurants the food was delicious.
Definitely will be going back.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Fernando Gomes

Good

2/10

Poor

31 Jan 2026

James

Never made the trip as flights to Costa Rica canceled 4 days in a row. Hotel will not refund or credit you anything even if you get the insurance coverage

Leisure Partner

8/10

Excellent

31 Jan 2026

melissa

Its dated but will be going through renos soon. The $600 spa credit doesnt count towards the spa service. The steam shower wasnt working.
Food was great, service was fantastic. Oscar, Keka, Aleandro and others were amazing.
Come when renos are done. Or go to Guanecauste RIU for beautiful rooms.

RIU is my fav chain of resorts. Been here about 12 yrs ago with a bf and was amazing.

Keep up the good work RIU!

Leisure Friends

6/10

Pleasant

31 Jan 2026

Peter

Staff were generally courteous

10/10

Exceptional

30 Jan 2026

Regina

Everything was great!

Business_and_leisure Partner

10/10

Exceptional

29 Jan 2026

Kathleen Elizabeth

The staff is absolutely the greatest. They get to know you and really work hard to ensure you are having a great time. Food was good, rooms were clean. The resort is beautiful. I hope with the remodel they add another restaurant , like Mexican and add additional bathrooms by the pools. I look forward to returning

Leisure Family

8/10

Excellent

29 Jan 2026

Curtis

Rooms are dated but comfortable for the most part. Our mattress was sunken on each side which was annoying rooms = 6
The grounds are a 10, pools beach very nice. All staff was very professional. Weird line-up for speciality dining and I rate them a 6 on a 1-10 scale. Buffett was above average I give it an 8. Very slow bar service for any lunch or dinners. Pool bar doesn’t open till 10am😔 if this is your first all inclusive experience you would be very impressed.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Mariam L

Beautiful hotel, staff was attentive, rooms clean and spacious. Had an issue with our key card but maintenance came and fixed it. everything was stunning.

Leisure Family

6/10

Pleasant

26 Jan 2026

Shirley Marie

The staff were wonderful. The rooms are outdated and there was bug in them.

Leisure Family

8/10

Excellent

26 Jan 2026

Tanya

Nice hotel-

10/10

Exceptional

25 Jan 2026

Tresa

Very clean

10/10

Exceptional

24 Jan 2026

Ian

The resort was very clean, the staff were very friendly and helpful.
The food variation and quality was also of a high standard!

Leisure Partner

10/10

Exceptional

24 Jan 2026

Allison Nichole

The resort is a bit dated, but I think they are getting ready to renovate this fall. The room was clean, the resort was very clean, and staff was very nice. The food was pretty good. Some restaurants were better than others but all around great. We enjoyed that we could go to the other resort for breakfast and lunch. This is a great value for the cost. The pools are beautiful and the beach is lovely. We are talking about coming back in a year or two already.

Leisure Partner

8/10

Excellent

21 Jan 2026

Jennifer

The Staff was very very polite. The property is worn and needs updating but kept very clean. The pool areas are small considering the size of the resort. Restaurant food was okay, could be better and have a better variety. The buffet was horrible. My biggest complaint of all, was the $600 “credit”…. It is NOT a credit. It is $600 IN COUPONS! There is a very big difference between the two!!

Leisure Family

8/10

Excellent

20 Jan 2026

Lisa A

Friendly staff, clean, rooms are outdated but clean. Good food, except for menu choices at Italian were not our “taste” Loved the Steakhouse, excellent food!

Leisure Family

10/10

Exceptional

18 Jan 2026

Jorge

Excelente, limpio, muchas piscinas. Buena comida y variada

Leisure Family

10/10

Exceptional

16 Jan 2026

Stravenky

Room can use some upgrades.. sheets was changed once, beds are not the best.

Leisure Family

10/10

Exceptional

15 Jan 2026

Scott

Staff helpful. Front desk arranged flowers and balloons
Sherryl was great

Leisure Partner

10/10

Exceptional

15 Jan 2026

Virvioly

Had an amazing Stay, the staff was really great.

Leisure Family

2/10

Poor

14 Jan 2026

Albert

Hotel is way overdue for a renovation. We had a wedding here and almost every room our party stayed in required a complaint for maintenance. 8 out of 12 rooms had issues. Showers broken, air conditioning broken, room keys failing numerous times, tvs broken, a colony of ants in one room, and a few nasty moldy looking beds. Reported the issues and were told maintenance would come fix everything. No one ever showed up. They also refused to exchange rooms. We had 5 people sick from the food. Restaurants were hard to get into and did not take reservations. If you were not in line at 5:15-5:30 you likely were eating at the buffet. Food was subpar even for an RIU(4th I’ve stayed at). We also had to corner the wedding coordinator to get things lined out because he kept canceling our meetings. After that he did great, wedding went perfectly. Have been to 10 all inclusive resorts now and as far as the building, food, and service this one was by far the worst. The grounds, location, and beach were awesome. The Riu Guancaste next door looked to be much better. Will definitely come back to Costa Rica but will not be visiting the RIU Palace.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Efthemia Maria

The amenities are great, pool, spa on site, food. Service and hospitality were very good.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Danika

Loved the different pool options. Every area of property was clean. Staff were superb. Richard and Kevin were our favorite waiters. Great property and would go back!!

Leisure Partner

6/10

Pleasant

11 Jan 2026

Alexandra

Main door in room did not work twice did not want to open, with working key, did not register original key card as well or after getting it fixed. Fan in the room made so much noise when it was on. Bathroom door would not close all the way. Staff was very kind. Most things in the room were okay but definitely need to be looked at or replaced.

Leisure Friends

6/10

Pleasant

10 Jan 2026

Gediminas

We were just there recently. Overall, we had a good experience, but there were two issues worth mentioning.

First, if you want to have dinner at one of the restaurants in the evening, you pretty much need to be in line by 5:45 pm to get a table or reservation. If you arrive later than that, your dining options are very limited and usually end up being the buffet.

Second, the room felt outdated. The ceiling fan was squeaking constantly. We asked for someone to come check it out, but no one ever did.

Other than that, I can’t really say anything bad. The food was good, the service was great, and the staff were very friendly and welcoming. We were told that hotel renovations are planned for August, which should be a big improvement.

Leisure Family

6/10

Pleasant

10 Jan 2026

Sheila

Clean resort. Food was not that good.

Leisure Family

8/10

Excellent

10 Jan 2026

Marko

The staff are excellent. The hotel itself is a bit outdated and could definitely use a facelift to more warmer colors and lighting.