Village Hotel Solihull

United Kingdom , Birmingham
SOLIHULL, The Green Business Park, Dog Kennel Lane
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100 reviews shown

2/10

Poor

18 Mar 2026

Sonya

There was so much construction and noise all day. The car park was £5 daily but no spaces available. We had no hot water in the room for the stay and no alternative room was available

6/10

Pleasant

16 Mar 2026

Fraser

A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning.

Had I known in advance, I would have booked somewhere else

Self

8/10

Excellent

15 Mar 2026

James

Hotel, room and bathroom was all great. It is under refurbishment at the moment and our room window was looking out at a wall which wasn’t so great. But honestly was very good value for money.

Partner

8/10

Excellent

14 Mar 2026

Chris

Building works but no problem. Noisy guests in the corridor that woke me up at 1:30am. My meal in the grill was badly delayed as the request 'got lost'. Room was large, bed was comfy, shower was good. Free parking at the weekend.
Not bad but not the best

Self

10/10

Exceptional

06 Mar 2026

kevin

This was an excellent hotel for our needs as a stopover for crufts nec.The room was clean the food was good all the staff were excellent no problems would book again if going to Birmingham.

Partner

8/10

Excellent

25 Feb 2026

iram

Yes

8/10

Excellent

15 Feb 2026

Francesca

Comfortable bed and clean room. Nice swimming pool

Leisure Self

8/10

Excellent

13 Feb 2026

Andrew

First room we were allocated was really cold, but we were quickly and without fuss, allocated a different room. No real issues. Lovely stay.

Partner

10/10

Exceptional

13 Feb 2026

Ciaran

Clean comfortable room and hotel. Check in was quick enough, but it was self service only even though there were staff working.

6/10

Pleasant

13 Feb 2026

Peter

The original rooms now need some TLC
Ceiling paint over bath/shower
Bathroom door
Air-con still doesn't work (using a small fan heater as room was freezing)

Business

4/10

Poor

12 Feb 2026

Matt

The more was no hot water in the room. All I want is a quiet hotel, with a decent bed, and a hot shower. I do not want a cold shower. I got a cold shower. Room 324.

Business

6/10

Pleasant

10 Feb 2026

Peter

Good hotel overall
However, have been located a room near the stairs on occasions and the door slamming all the time is a pain!

Business

6/10

Pleasant

08 Feb 2026

Matthew

The bathroom needs attention in regards to better cleaning and maintaining, I had to clean the mould of the shower head, but on a positive the gym is really good

Business

10/10

Exceptional

08 Feb 2026

Anne

Clean room

8/10

Excellent

02 Feb 2026

Andrew

The gym was mega. The breakfats was great and so was the dinner.

Business

10/10

Exceptional

26 Jan 2026

Meaghan

Room was amazing and staff were lovely :) having a Starbucks on site was also very nice

Leisure Self

6/10

Pleasant

26 Jan 2026

George

Room have damp issues would be an easy fix.
Staff front desk useless.
The breakfast staff are absolutely wonderful.
Food was nice.
The rooms and hotel is very clean and smells lovely. 10
Building works are going on next door didn’t hear a thing over the weekend couldn't answer for the week
days.

Beer selection was good.
Spirits the only one missing is Malibu

2/10

Poor

18 Jan 2026

Sahib

Sadly I had high hopes for this hotel but I would say it’s more on the budget side.

Minimal storage, minimal TV channels, no Netflix, pre-made cocktails, no light-filtering curtains (so we had to keep the blackout blinds down as our window was above the busy car park), bar was more like a students union/airport pub, no decent room service options, mattress was exposed under the pillows without a cover (disgusting), floor lamp didn’t work, room was cold, no room phone for reception.

I expected more so maybe this may have been an issue on my side. I would say that it’s a slight upgrade to a budget hotel.

10/10

Exceptional

17 Jan 2026

James

Very nice stay

6/10

Pleasant

09 Jan 2026

Peter

Money is being spent on the new extension but existing rooms need attention; air-con in all rooms hasn't worked for some time (they are providing small fan heaters), carpets are damaged, bathroom extraction is poor, awful paint touch-up to bathroom doors. This used to be a really nice hotel, please get it back up to standard again!

Business

10/10

Exceptional

03 Jan 2026

MUHAMMAD

Nice clean big modern room

Leisure Self

2/10

Poor

02 Jan 2026

Tayyab

Staff and unexpected charges

10/10

Exceptional

01 Jan 2026

chetna

it was nice to celebrate the new year with at the hotel

8/10

Excellent

01 Jan 2026

Nicola

Room was clean but had damp patches over the ceiling in front of the bathroom, also bottom of the bathroom door looked like a dog had chewed all the bottom

Partner

10/10

Exceptional

30 Dec 2025

Ahmed

Nice

Business_and_leisure Partner

2/10

Poor

24 Dec 2025

Yating

It’s the most terrible hotel - is that a four star hotel ?
It looks stylish from the look of the building, however, the experience the poor.
Reception : no proper reception desk but a small square desk? I’m not sure what’s that at the beginning.
Room: spacious but empty. Hope you get what I mean. No water , no bottled water?! This is the first hotel I stayed that bottled water is not provided.
No telephone, you need to scan QR code to get what you want. However, there is no agent available to serve you.
Service: I went to reception asking if there is any hair conditioner and slippers provided. The receptionist looked confused.

Speechless 😶

4/10

Poor

22 Dec 2025

Tina

Check in was the most impersonal experience Ive ever had
Twin beds are always apart but our twin beds were so close together they were touching
My bed everytime i turned over it squeaked which woke me up

Friends_and_family Friends

4/10

Poor

15 Dec 2025

Amisha

The staff were lovely but the place itself is very tired looking. The beds were comfy but the rooms desperately need some TLC. I'm not sure it can class itself a 4 star hotel it definitely wasn't and quite over priced.
The car park was awful. Dark and very little lighting making it feel quite unsafe if you were parked right at the back. Cars parked up on kerbs making it practically impossible to pass through and the fact that they charge £5 per day per car for the privilege!
The reception and bar area was very rowdy and loud and a strong smell of weed both outside and in the hotel corridor.
Genuinely not somewhere I'd stay again or recommend. The only saving grace was the food in the restaurant want to bad and the staff were nice.

Leisure Partner

8/10

Excellent

01 Dec 2025

Catherine

Nice room and facilities (apart from the carpet lifting at the toilet door). Great fitness suite but shame have to pay extra to use it, and extra for parking

4/10

Poor

01 Dec 2025

GOPAL

I cannot give a good overall rating to this room unfortunately, whilst the staff were friendly and the bed was comfortable the bathroom was not cleaned properly and the toilet in particular was quite filthy. Will not be staying here again

Self

10/10

Exceptional

25 Nov 2025

Tanzila

Great clean room

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Stuart

Very comfortable stay

Partner

10/10

Exceptional

24 Nov 2025

Sayful

Good Staff

Leisure Partner

2/10

Poor

16 Nov 2025

Warren

The hotel was fully booked and never stopped there

10/10

Exceptional

10 Nov 2025

Martin

Great hotel, friendly staff, good food, clean rooms etc, would stay again.

Friends_and_family Friends

8/10

Excellent

07 Nov 2025

Sarah

Easy check in, the room had everything you need.

Business

8/10

Excellent

05 Nov 2025

leo

Leisure Partner

6/10

Pleasant

04 Nov 2025

Peter

Sometimes I can check in at 14:30, sometimes they won't let me until 15:00 - depends what staff are on.
Rooms still need minor maintenance - bathroom door won't shut, toilet roll holder falling off, carpet all frayed at bathroom threshold.
Restaurant/bar - no complaints.

Business

8/10

Excellent

02 Nov 2025

Finesse

Lovely hotel, really good interier and room size.

6/10

Pleasant

01 Nov 2025

Abbas

No phone in the room so very difficult to contact reception

Leisure Partner

4/10

Poor

01 Nov 2025

Archana

Work going on in the hotel.Lovely room with all i need but the drilling noise today was just too much i went out to sit in my car instead.Brilliant staff... so helpful.

Friends_and_family Friends

6/10

Pleasant

01 Nov 2025

Libby

Good condition rooms but the beds are really hard and uncomfortable was much better sleeping on the floor than the bed

Partner

2/10

Poor

01 Nov 2025

Daniel

The bath/shower drain was particularly block and didn’t drain very well.
I wasn’happy paying an extra £5 a day parking, and the same for the gym!
Also a payment was taken from my account from a different one of the hotel chain!

Business

8/10

Excellent

31 Oct 2025

Alastair

Nice enough, maybe a bit faceless. No issues or problems

Business Self

8/10

Excellent

29 Oct 2025

Sara

Everything was perfect but the room was quite cold.

Business

10/10

Exceptional

19 Oct 2025

BLAGZ B**

Everythink was clean and the breakfast option was amazing

The only thing i didnt like was that ther was to many people in the pool and leisure facilities what ment that me and my partner couldnt use!!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Gavin

Perfect overnight stay

Clean and comfortable room and facilities.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Joe

Room wasnt dirty but sufaces didnt feel clean throughout

Partner

10/10

Exceptional

14 Oct 2025

Daniel

Business

4/10

Poor

29 Sep 2025

Vivian

Very tired room - Room was dirty, carpets were tired and not hoovered, armchair had rubbish behind it, scum around shower areas, doorframes badly scuffed and damaged and desperately in need of decorating. Loud banging from outside like pipes were rattling all night on top of flat roof. Terrible WiFi signal that kept dropping out making it hard to complete any work.
Overall, the hotel is desperately in need of decorating and carpets replacing. Such a shame as the staff were lovely, but the overall hotel let them down

Business

8/10

Excellent

28 Sep 2025

Amanda

My room although nice enough it was in need of repair, panels hanging off, crack in the window and in desperate need of painting especially bathroom.
Disappointed that there were no USB sockets.

Business Self

8/10

Excellent

23 Sep 2025

Denise

The pool, sauna and gym are great. Plenty of eating options. The staff are very helpful but there are currently building works going on and we found issues with plumbing in our room. This spoilt the visit for us this time.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Peter

Rooms starting to look tired

I've stayed a this hotel for many years but sorry to report that I was disappointed on my last stay. The rooms are looking tired now and need some attention. Sink and shower didn't drain, shower head was filthy. Needs sorting ASAP

Business

10/10

Exceptional

21 Sep 2025

Dawn

Excellent venue for my 60th birthday, the food was amazing and all of the staff were absolutely fantastic. Nothing was too much trouble . I had a brilliant time. Thank you to all at the village hotel Solihull.

Leisure Family

10/10

Exceptional

15 Sep 2025

Simon

Great hotel

Great hotel with pool and facilities . The staff are very helpful and friendly . Breakfast was a bit rubbish and I had tk ask for some fresh items as nothing on the buffet and I was there at 8am . I would
Go back tho and it was handy for my trip

Business

6/10

Pleasant

04 Sep 2025

lee

Parking is a nightmare due to ongoing construction at hotel

Business

10/10

Exceptional

01 Sep 2025

anthony

Hotel rooms spacious and comfortable. View out window was a wall but as only stayed one night acceptable.
Good nights sleep. Would stay again.

Leisure Family

4/10

Poor

29 Aug 2025

David

Firstly, just to say there seemed to be plenty of people staying in the hotel having a perfectly good time so may just be my experience. My experience however was not very good - I arrived late in the evening and went to my room to discover a filthy toilet - use your imagination - and tried to get another room however there were no rooms so had to wait for it all to be cleaned. The guy at the desk was very apologetic and tried to help…the night manager (?) was less warm but perhaps having a bad day or understandably not happy about having to clean the loo at midnight. I overheard that the room hadn’t been used for a couple of months (I dread to think why and also I explains the state of the gift left for me in the loo) which showed as the room was dusty with a couple of dead insects in the bed. Shower was also clogged up (insert crying emoji) and to top it off the Starbucks was closed for refurb so no coffee. Ouch. The gym facilities are good. All things and people have a bad day so could just be one of those. Gave a star because the guy at the desk gave me a free bottle of water from the closed bar as couldn’t find anywhere else to get one! Don’t leave reviews but I find them helpful when I choose hotels so felt obliged in this occasion. Feedback is a gift!

Leisure Self

4/10

Poor

23 Aug 2025

Michelle

Dripping tap and mouldy shower head…I expect better of Village Hotels.
And if you need somewhere to have a meal in a fairly quiet bar/restauarant, then these are not for you. They are sports bars…and loud with it.

Business

6/10

Pleasant

22 Aug 2025

Gavin

Nice friendly service and a generally good hotel. Difficult to find parking in the hotel car park as it was so busy and air conditioning unit broken in room so very poor nights sleep.

Business Self

8/10

Excellent

20 Aug 2025

Anthony

Hotel was nice car park was rammed with people
parking on curbs, grass and everywhere they could.
Difficult to get receipts from reception and the bar.

Business Family

10/10

Exceptional

17 Aug 2025

Millie

It was very clean and lovely service

10/10

Exceptional

16 Aug 2025

Richard

Would definitely come back

Leisure Self

4/10

Poor

15 Aug 2025

Verified traveler

Noisy guests in the middle of the night. Air con dripping all over the floor

4/10

Poor

13 Aug 2025

matt

wont be coming back

Not a great start after a 6-hour drive from Glasgow, arriving at 10:15pm to check in......only to be told due to the hotel being fully booked that my room wasnt ready and had to wait a further 20 minutes in reception. I was told to go to the bar to receive a free drink, upon receiving was told i had to pay for
Not a great experience as i was only here for 9 hours. Breakfast was average

Business

10/10

Exceptional

25 Jul 2025

Nigel

Just don’t take away the human check in

Business Self

10/10

Exceptional

23 Jul 2025

Sean

Great price for a short stay, good in pub very good and reasonably priced.

Partner

10/10

Exceptional

22 Jul 2025

wendy

Very good and comfortable

Friends_and_family Family

6/10

Pleasant

06 Jul 2025

Salaam

The food was expensive and disappointing

Business Self

8/10

Excellent

01 Jul 2025

Scott

Sockets in easy reach on both sides of bed.
Very comfy matress.
Decent size of tv

Only 1 lift though
Car park was hectic due to works - half of disabled spaces unavailable.
Accessible rooms should never have over-bath showers, especially when a wet room was requested.
No desk.

Leisure Self

10/10

Exceptional

01 Jul 2025

Chantez

Lovely new hotel , comfy , bed side table where kettle and things go could have done with a dust as was rather dusty

Partner

10/10

Exceptional

23 Jun 2025

Gillian

Great hotel, works happening in the area which impacted parking and comfort.

Overall, good place to stay

Leisure Partner

10/10

Exceptional

22 Jun 2025

Paul

Clean & comfy

Business

8/10

Excellent

21 Jun 2025

James

Business

10/10

Exceptional

10 Jun 2025

Simon

I like village hotels

10/10

Exceptional

09 Jun 2025

Rebecca

Stayed here for an event at the NEC. Great location, friendly and clean. No complaints.

6/10

Pleasant

08 Jun 2025

Kajol

No phones in hotel
Room service with QR NOT SO GOOD

Leisure Friends

8/10

Excellent

01 Jun 2025

Steve

Overall a great stay

The staff were nice and the room was great. The bar was a bit hectic as they allowed kids to stay in the bar area until 11pm and it was really noisy and annoyijg. That was the only negative though wverything elae was great!

Self

8/10

Excellent

31 May 2025

Craig

We stayed at the Village Hotel Solihull for two nights. The check-in process was straightforward. The room was good overall, reasonably well kept and tidy. We tried to notify staff of issues with the bath/shower not draining properly from the moment we arrived, via their online/QR code, but this didn't work.

The bar/restaurant offered staple choices such as burgers, fish & chips and the like. Not outstanding in quality, but fine for our stay. The staff were friendly throughout.

One minor gripe. Breakfast on Saturday wasn't replenished after 9am. We had to ask for cups, glasses, and bread to be refilled. A few other tables also had to wait around for these to be brought out. The breakfast itself was okay, although not as much choice as some other hotels tend to offer.

We didn't use the pool/gym due to time we had allocated, this is available at an additional cost to those staying in the hotel. It's open to the public, and both appeared to get rather busy in the evenings.

Ample parking available outside the hotel, 4 hrs free during the week, free after 5pm. £5 for 24 hours otherwise. I would say though that more needs to be done to curtail those parking on double yellows, pavements, and directly outside the hotel entrance. It wasn't like there weren't spaces across the car park. Lazy people causing obstructions in their selfishness, which may prove difficult for those w/ mobility issues.

Word of warning: major redevelopment ongoing during working week.

Partner

6/10

Pleasant

24 May 2025

Jay

6/10

Pleasant

18 May 2025

David

The hotel is very modern, excellent staff to assist with check in. A little difficult to find in the dark, could do with better signage.
Breakfast a little over priced for limited menu

Business Self

10/10

Exceptional

03 May 2025

Marcus

Found the staff member that booked us in very helpful explaining everything we need to know
Polite and very helpful

Leisure Partner

2/10

Poor

29 Apr 2025

Louise

Worst customer service I've ever experienced

Where to start with this hotel... Ordered room service, didn't arrive, no one picks up the phone or live chat, went down to reception, they don't have what I ordered. Order something different and get charged twice. Refund takes 2 months and hours of chasing to arrive. Bathroom was mouldy, extractor fan broken probably for some time, shower screen didn't fit the shower so floods the bathroom. Complained during my stay - nothing. Complained to management on check out - nothing. Tried to call the hotel to follow up on refunds for well over a week - no answer. Email customer service - no response. Finally get hold of customer service on the phone - passed to management and promised a refund...which never arrived. Do yourself a favour and stay at one of the MANY other local hotels. 2 months down the line and in still owed a refund and hours of my life back in compensation.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2025

Claire

Fine for a quick overnighter.

Driving in it appeared there was lots of building work going on all around so a little apprehensive but all fine, no noise or dust and nice quiet location. Lots of parking and usual good range of coffee shops and check in easy. Having stayed in a few Village hotels this one was by far the shabbiest. Room not great, stained carpets and torn blind. Shower didnt drain away and a few light bulbs needed changing. I was only sleeping there and out all day so not massive issues but wouldnt stay there again.

Friends_and_family Friends

2/10

Poor

22 Apr 2025

Kris

A disaster, I arrived late to the property to discover that there was a loud, raucous late-night drinking session going on in reception. That was not the worst part, the Hotel has a policy of overbooking on the rooms, so at 11 p.m., I found out that I would need to go to another hotel. But don't worry - I won't be charged any extra. The hotel in question was 20 minutes further away from where I needed to be in the morning. I was offered no assistnace in getting there. And the replacement hotel did not have the facilities I had paid extra to access. Over 50 hours later and I am still waiting to hear from the hotel. No follow-up, no compensation. I would avoid at all costs.

10/10

Exceptional

21 Apr 2025

Luthfa

Easy self check in. The rooms are clean and chic specially the bathroom area. Will stay again.

Leisure

2/10

Poor

20 Apr 2025

Simon

Ropey

Ropey

8/10

Excellent

19 Apr 2025

Nicole

Good place for a family catch up

Rooms were good and clean, family used the pool as we had club rooms.
Only thing that let it down was the request for a room with just a shower was ignored. This was an issue as I have a triple leg fracture, Will however return again as the hotel staff were friendly and provided good customer service

Friends_and_family Family

6/10

Pleasant

12 Apr 2025

Daniel

Very brutal architecture.
It wasn’t made clear on the Expedia website that the gym was not included in my specific room rate. I selected the hotel due to the gym. So you can imagine how letdown and hoodwinked I felt when told it was a chargeable extra.

Business Self

8/10

Excellent

24 Mar 2025

Natalie

clean and comfy

nice hotel. car parking chaotic due to building works. comfy bed. not enough desk space to eat food or do any work as taken up with kettle/coffee machine etc.

Business

6/10

Pleasant

19 Mar 2025

Cathy

It was ok I had room service as late arrival. Food choice was limited and when it came there were no condiments included

Business

6/10

Pleasant

16 Mar 2025

Melanie

Overnight stay

The hotel in the downstairs is nice but the corridors and lift area needs cleaning. There was dirty dishes and rubbish left outside a lot of rooms and there was rubbish on floor in the lift area. The service in reception by receptionists leave a lot to be desired. On arrival they told us that hotel was closing for the day on Sunday early so we had to vacate earlier than normal. We were told everyone had been contacted. I explained I hadn’t and was told it was because I had not booked directly with them and through a third party so it was my fault I couldn’t be contacted. Absolute zero apologies and made to feel my fault - happy to take money from a third party though. Told us they could cancel booking that was it if not happy which bit acceptable when already arrived. No responsibility taken so would say customer service in reception area needs a lot of work. Had a meal in bar area which was very good but very loud with drunk men around which made me feel anxious so left early and three lots of bouncers which I’ve never experienced in a hotel before so makes me wonder about the clientele. Lady on swimming pool reception was absolutely brilliant and reception staff could learn from her kind and caring nature!!! TV is very old so only terrestrial channels available so update needed or opportunity to watch Netflix would be useful in an evening

Partner

10/10

Exceptional

15 Mar 2025

James

Rooms very lovely, modern and clean with lots of room. Beds very comfy.

Business Friends

6/10

Pleasant

15 Mar 2025

Rajul

overpriced and stingy, not bad though

good stay but hotel is very stingy with complimentary stuff, if i’m paying upwards of £80 per night and an extra £15 for a late check in, i would expect to receive some biscuits and bottled water with my complimentary tea/coffee.

Partner

6/10

Pleasant

14 Mar 2025

Ingrid

Insufficient information

Leisure Partner

10/10

Exceptional

09 Mar 2025

Adebisi

I like that fact that this hotel is quiet and calm.

8/10

Excellent

09 Mar 2025

Janice

The hotel is lovely, rooms are nice and the bed is comfy. Only downer on room is the shower had poor pressure. Stayed at the hotel before a few times and it has always been great but seems this time they have added hidden charges, it costs if you want to use the pool and they charge for parking in the week now.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Caroline

Great hotel on our trip to crufts

I booked here for a stop during our trip to crufts. Was very tidy and nice hotel, the staff were ok the first night but then the second day there was a problem with a payment for car park so we received a note under the door. It was the staff the day before that didn’t process the payment properly. The member of staff called Gemma went above and beyond on the second day she needs to be commended. Thankyou!

Partner

10/10

Exceptional

06 Mar 2025

I and my partner lodge for 2days for my birthday. trust me, it's very peaceful. I am giving a 5 ⭐⭐⭐ ⭐⭐ because the staff was respectful and professional. I enjoyed my stay and my room was cleaned. Nothing to complain about. Thank you.

2/10

Poor

05 Mar 2025

Vicki

We were charged for this hotel even though they cancelled the booking. They refuse to refund. Not impressed - I recommend you avoid.

Business Self