Name: Village Hotel Solihull
Address: The Green Business Park, Dog Kennel Lane, Solihull, B90 4JG, GB

10/10

Exceptional

19 Jul 2026

Justin

NA

6/10

Pleasant

19 Jul 2026

Pauline

Our room was clean and comfortable. However 3 hangers was not really enough! Bathroom very modern but didnt have any \"extras\" like body lotion, tissues or cotton pads. We stayed 2 nights and our room was not cleaned or made up. We had to go looking for cleaner to get fresh towels.
I found the decor in hotel very austere. Long hallways to rooms with not even a picture on walls! It just felt bland and corporate!
The \"pub\" was nice but didnt seem to be for hotel guests. More a nice facility for locals. Likewise the swimming pool was packed with locals, both days I went there was only 1 single lane open for swimmers. The rest was for swimming lessons and family runtime. So not a relaxing facility by any means.
I attended a wedding and was shocked that the outside seating area (doors.from wedding venue opened onto it) had certainly not been cleaned from a probable function the day before. Cigarette butt's littered the whole area and it was very dirty. The poor brides dress was getting filthy just walking around.
Breakfast was okay. Basic with not much choice if you didnt want a full English.

Partner

10/10

Exceptional

18 Jul 2026

Nicola

The hotel I spotless throughout and has a modern vibe to it.
Starbucks and a bar/restaurant onsite mean you can always grab something to eat or a drink.
Our room was new and very modern with a trendy vive. Bathroom was spotless had everything we needed. The TV was massive and you should be able to Chromecast to it although it didn't work for me.
I would definitely stay there again

Partner

8/10

Excellent

17 Jul 2026

Aamir

Room was clean had a good stay here despising parking being so busy here as there is a gym and pool which people do come here as it is definitely not quiet but however if your staying it is definitely much more quieter I recommend the club rooms always amazing every time I stay here however the only let down for my stay was room service for housekeeping to take away my old towels to replace with new ones I left the sign out the night before and they didnt change it but I spoke with the receptionist helpful and amazing got them replaced and apologised for this otherwise I would've give it a 5 but everything else is amazing also I will say this there is construction going on my connectivity in my room was very hit and miss I had spots where it would work and dead spots too but wifi does make up for it and lastly screen mirroring on my phone to the TV very hit and miss one minute it works the next it kicks you off but nonetheless I enjoyed my stay .

Self

6/10

Pleasant

07 Jul 2026

shuk

I have been given a disabled facility room and a door can connect to next room

8/10

Excellent

03 Jul 2026

lee

Lovely hotel. Room was clean and looked great. Family room was 2 queen beds which amazed my daughter! Restaurant was quite expensive so we ordered in but would definitely stay again.

Family_with_children

4/10

Poor

03 Jul 2026

Graham

Was a bit disappointed that the hotel had last orders for food at 9.15pm. Arrived just after this....the lady at reception was super quiet and was hard to hear her when she was helping us with the check-in ipad.
The hotel was in a renovation period so had to walk upto 2nd floor to them come back down to 1st floor room. No phone in the room to contact reception when we wanted to contact them......had to walk the longer way to get back to reception.
Our room was nice and clean with good coffee machine and nice shower plus good aircon.
Breakfast was nice but the coffee from the DE machine was horrendous.....maybe they do it so you go to the Starbucks and pay for decent coffee.
Overall I think I'll try to avoid Village hotels after this experience.

Partner

10/10

Exceptional

28 Jun 2026

Kristina

The bathroom was really nice.

Family_with_children

10/10

Exceptional

27 Jun 2026

Paula

Great hotel with a really good vibe. The room was spotless and very comfortable. There was a Starbucks inside the hotel and a good sized bar/restaurant.

Partner

10/10

Exceptional

24 Jun 2026

Andy

Hotel was excellent. Room was very tidy and breakfast was lovely. Only negative was that for late arrival from airport, there was no room service option and staff didn’t mention it on check in

Self

10/10

Exceptional

20 Jun 2026

Dom

Clean room. Looks like I stayed in a brand new renovated room. There is a lot of building work being done with the lift to my floor being out so had to walk the rest of the way up stairs which wasn’t a big issue for me.

Partner

8/10

Excellent

19 Jun 2026

Karl

Clean and good food. Comfy bed.

Self

6/10

Pleasant

14 Jun 2026

Laurie

Room was newly decorated comfortable and lovely. Breakfast was fine but not much variety. Staff in hotel and restaurant were really friendly and helpful but some gym/pool staff were fixated on their phones and not as helpful to visitors! Not enough locker keys for visitors to loan which for the pool.

Partner

4/10

Poor

14 Jun 2026

Christian

Rooms are lovely. But, upgrade to club room is pointless, pay for parking and pool access separately. At times on weekends the pool is unusable due to lane ropes and swimming lessons.
Every exchange with staff felt like the guests were an inconvenience.

Partner

8/10

Excellent

12 Jun 2026

Aidan

Very friendly staff. Room was clean and functional . A lot of building work going at the moment ( not noisy)

Self

8/10

Excellent

06 Jun 2026

jeremy

Please be aware that there is a lot of essential work being completed outside which is causing disruption and issues with parking

Self

10/10

Exceptional

06 Jun 2026

Joanne

Facilities are great and staff really helpful. I'll stay again when in the area!

Self

10/10

Exceptional

05 Jun 2026

Eve

👍

Friends

2/10

Poor

31 May 2026

Jamal M

Avoid - overpriced, lots of add ons and service poor. Better value at other hotels nearby.
Extra cost if you arrive an hour early
Extra cost to use gym ( not highlighted anywhere)
Slow service lunch - over 45 mins for food to arrive
Breakfast was a mess - no staff - dirty tables - food low.chaotic and poor experience.

4/10

Poor

29 May 2026

Tina

Disappointed that the room AC wasn't working and its 28° degrees. We were given just one fan to share between 3 people.
6am we had maintenance man banging on doors for good 15 mins and woke us up,so wasn't a great experience.

Family_with_children

10/10

Exceptional

29 May 2026

Michelle

Breakfast was good and a variety of foods on offer

2/10

Poor

24 May 2026

Robert

Checked in, saw room was on a floor with lots of kids running about the hallway, also right at the elevator, and an adjoining door to noisy neighbours.

Wasn’t allowed to change rooms without £100 change fee.

Next morning, iron wasn’t working.
Breakfast had 2 girls rushed off their feet, told that all food that was available was out

I asked about croissants and pastries, told they had run out (this was at 0855)

Over all terrible stay, would have been better and cheaper at the premier inn 2 mins away.

Self

8/10

Excellent

22 May 2026

Aamir

Room was clean when arrived apart from the spoons and cup being dirty which was not good so I had to ask to get replaced. The hotel is under construction so bear in mind that there is alot of building work and people about so if your looking for a quiet get away this is totally your choice as there is alot of people there which i found overwhelming . Breakfast was good apart from there was no cups for like getting juice or water so had to take the tea cups thats on the table which wasnt really ideal but other than that stay was pleasant just didn't like how busy this hotel is , also this hotel has got a gym and spa and bear in mind it gets very very busy here and looking for parking there is very limited so either leave the car park or risk losing your spot nonetheless it was all good but could be better.

Self

6/10

Pleasant

22 May 2026

Cheryl

More of a gym and loud bar than a hotel . Breakfast was horrible

10/10

Exceptional

19 May 2026

Faiza

It’s a bargain for the price, front of house staff were amazing

Partner

4/10

Poor

18 May 2026

Tony

There was a lot of building work at the village solihull therefore, we had to get up early as they started early with the building. So we left pretty early. We do stay at the village, quiet a lot.But very disappointed with the stay last night

Partner

10/10

Exceptional

17 May 2026

Georgina

Construction work going on outside but everything great inside

Friends_and_family Family

6/10

Pleasant

16 May 2026

Aparna

Overall ok stay for work, close vicinity to event venue. Property under renovation so rooms dark & unable to open blinds. Generally Clean but coffee cup stained with marks after room refresh. Saturday breakfast served very late from 8am forcing people to skip breakfast for early event starts. Weekday breakfast service lacked attention with minimal staff & resultant struggle to oversee stuff - no refills for food & coffee till you found someone.

8/10

Excellent

16 May 2026

Julie

We stayed here on an overnight stay to NEC. we usually stay in village hotels... I am a mobility scooter user & the a accessible rooms are great. spacious & clean with a large wet room with seat. Also a lift is a must.. Evening Food slightly overpriced for pub grub.. but good choice & hot.. Breakfast always good choice small batch cooking..nice to have eggs cooked to ie poached or fried.. order..Staff as always friendly & helpful.. the only downside at the moment with this hotel is they are in the process of extending & the car park is a nightmare to navigate & only a small area for disabled guests could be found -which was a good distance away from the entrance. Trying to leave was an a really nightmare as the signage for the exit was not prominent enough with it being road & the incoming traffic blocking this..many people driving round unable to find spaces / exit Just needs better signage for the exit... Would I stay here again yes but when the building work has finished..

Partner

2/10

Poor

15 May 2026

Mark

*** Avoid this hotel ***

No mention of the extensive building works ebing carried out.
Building work started at 7.10am inside the hotel waking us all up
Workmen peerig into the room when my 11 year old is getting changed from the shower when they are on a lift on the outside of the building (we were on the 4th floor)
When complaining to the staff at the hotel they said we would recieve a full refund - now they are ignoring us and wont return emails
Asked for their policy of work hours for the building works - was told verbally not before 9am for inside work. Manager at the hotel will not put this in writing
Have asked for complaints proceedure from the same manager - emails now ignored
Asked for the policy on informing guests that workmen maybe accessing higher floors from the outside of the building - again ermails ignored

Would I stay here again? No.
Would I book another Village Hotel? No.

I have emailed and emailed (seems to be the only option as no telephone number for customer services) and again emails have been ignored.

I travel on business a lot and stay in lots of different hotels and this has to be by far the worst hotel i have stayed in for a long time. Run by a manager named Daniela who will run for the hills if she gets asked any questions that are not on the script.

AVOID!!

Family_with_children

10/10

Exceptional

12 May 2026

Kathryn

Great hotel, nice rooms, good bar and snacks. There was building work going on outside our room which we weren’t notified of so the window couldn’t be opened and the blind closed all the time as the work was literally outside, the scaffolding was almost touching the window

Friends_and_family Family

10/10

Exceptional

10 May 2026

Tammy

Great facilities, good location.. could do with more chairs around the swimming pool.

10/10

Exceptional

30 Apr 2026

Mark

.

10/10

Exceptional

25 Apr 2026

Andrew

Just a 1 night stay for us so didn’t use any facilities. Room was excellent, very clean and comfortable, staff very friendly and helpful. Complimentary car parking at weekends was a bonus as we’ve been ripped off at some hotels. Would definitely use again and recommend

Partner

8/10

Excellent

11 Apr 2026

John

The room was clean and tidy and represented good value for money. Weekend car parking was free and check in and check out was speedy.

The whole atmosphere was friendly and the staff were very good. Bar food and drinks represented good value for money/

There were no boathooks in the room which could have been a problem during wet weather. There was also nowhere in the bathroom to hang wet swimwear.

There were insufficient wrist bands available for the pool area meaning we did not have locker access and had to take our belongings poolside.

Partner

4/10

Poor

07 Apr 2026

Natalie

The room was damp and wet , window broken. Not ideal did report thwy changed sheets but the sheets were damp every morning

Partner

10/10

Exceptional

06 Apr 2026

Mike

Loved my stay, room was really comfy, the sports bar was awesome, staff were really helpful and friendly, especially with all the refurbishment work going on.
Would definitely stay there again if in Birmingham

Self

10/10

Exceptional

04 Apr 2026

Wasif

Lovely staff really clean hotel

Family_with_children

10/10

Exceptional

03 Apr 2026

Nitu

Bathrooms need refurb

Friends_and_family Family

2/10

Poor

18 Mar 2026

Sonya

There was so much construction and noise all day. The car park was £5 daily but no spaces available. We had no hot water in the room for the stay and no alternative room was available

6/10

Pleasant

16 Mar 2026

Fraser

A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning.

Had I known in advance, I would have booked somewhere else

Self

8/10

Excellent

15 Mar 2026

James

Hotel, room and bathroom was all great. It is under refurbishment at the moment and our room window was looking out at a wall which wasn’t so great. But honestly was very good value for money.

Partner

8/10

Excellent

14 Mar 2026

Chris

Building works but no problem. Noisy guests in the corridor that woke me up at 1:30am. My meal in the grill was badly delayed as the request 'got lost'. Room was large, bed was comfy, shower was good. Free parking at the weekend.
Not bad but not the best

Self

10/10

Exceptional

06 Mar 2026

kevin

This was an excellent hotel for our needs as a stopover for crufts nec.The room was clean the food was good all the staff were excellent no problems would book again if going to Birmingham.

Partner

8/10

Excellent

25 Feb 2026

iram

Yes

8/10

Excellent

15 Feb 2026

Francesca

Comfortable bed and clean room. Nice swimming pool

Leisure Self

8/10

Excellent

13 Feb 2026

Andrew

First room we were allocated was really cold, but we were quickly and without fuss, allocated a different room. No real issues. Lovely stay.

Partner

10/10

Exceptional

13 Feb 2026

Ciaran

Clean comfortable room and hotel. Check in was quick enough, but it was self service only even though there were staff working.

6/10

Pleasant

13 Feb 2026

Peter

The original rooms now need some TLC
Ceiling paint over bath/shower
Bathroom door
Air-con still doesn't work (using a small fan heater as room was freezing)

Business

4/10

Poor

12 Feb 2026

Matt

The more was no hot water in the room. All I want is a quiet hotel, with a decent bed, and a hot shower. I do not want a cold shower. I got a cold shower. Room 324.

Business

6/10

Pleasant

10 Feb 2026

Peter

Good hotel overall
However, have been located a room near the stairs on occasions and the door slamming all the time is a pain!

Business

6/10

Pleasant

08 Feb 2026

Matthew

The bathroom needs attention in regards to better cleaning and maintaining, I had to clean the mould of the shower head, but on a positive the gym is really good

Business

10/10

Exceptional

08 Feb 2026

Anne

Clean room

8/10

Excellent

02 Feb 2026

Andrew

The gym was mega. The breakfats was great and so was the dinner.

Business

10/10

Exceptional

26 Jan 2026

Meaghan

Room was amazing and staff were lovely :) having a Starbucks on site was also very nice

Leisure Self

6/10

Pleasant

26 Jan 2026

George

Room have damp issues would be an easy fix.
Staff front desk useless.
The breakfast staff are absolutely wonderful.
Food was nice.
The rooms and hotel is very clean and smells lovely. 10
Building works are going on next door didn’t hear a thing over the weekend couldn't answer for the week
days.

Beer selection was good.
Spirits the only one missing is Malibu

2/10

Poor

18 Jan 2026

Sahib

Sadly I had high hopes for this hotel but I would say it’s more on the budget side.

Minimal storage, minimal TV channels, no Netflix, pre-made cocktails, no light-filtering curtains (so we had to keep the blackout blinds down as our window was above the busy car park), bar was more like a students union/airport pub, no decent room service options, mattress was exposed under the pillows without a cover (disgusting), floor lamp didn’t work, room was cold, no room phone for reception.

I expected more so maybe this may have been an issue on my side. I would say that it’s a slight upgrade to a budget hotel.

10/10

Exceptional

17 Jan 2026

James

Very nice stay

6/10

Pleasant

09 Jan 2026

Peter

Money is being spent on the new extension but existing rooms need attention; air-con in all rooms hasn't worked for some time (they are providing small fan heaters), carpets are damaged, bathroom extraction is poor, awful paint touch-up to bathroom doors. This used to be a really nice hotel, please get it back up to standard again!

Business

10/10

Exceptional

03 Jan 2026

MUHAMMAD

Nice clean big modern room

Leisure Self

2/10

Poor

02 Jan 2026

Tayyab

Staff and unexpected charges

10/10

Exceptional

01 Jan 2026

chetna

it was nice to celebrate the new year with at the hotel

8/10

Excellent

01 Jan 2026

Nicola

Room was clean but had damp patches over the ceiling in front of the bathroom, also bottom of the bathroom door looked like a dog had chewed all the bottom

Partner

10/10

Exceptional

30 Dec 2025

Ahmed

Nice

Business_and_leisure Partner

2/10

Poor

24 Dec 2025

Yating

It’s the most terrible hotel - is that a four star hotel ?
It looks stylish from the look of the building, however, the experience the poor.
Reception : no proper reception desk but a small square desk? I’m not sure what’s that at the beginning.
Room: spacious but empty. Hope you get what I mean. No water , no bottled water?! This is the first hotel I stayed that bottled water is not provided.
No telephone, you need to scan QR code to get what you want. However, there is no agent available to serve you.
Service: I went to reception asking if there is any hair conditioner and slippers provided. The receptionist looked confused.

Speechless 😶

4/10

Poor

22 Dec 2025

Tina

Check in was the most impersonal experience Ive ever had
Twin beds are always apart but our twin beds were so close together they were touching
My bed everytime i turned over it squeaked which woke me up

Friends_and_family Friends

4/10

Poor

15 Dec 2025

Amisha

The staff were lovely but the place itself is very tired looking. The beds were comfy but the rooms desperately need some TLC. I'm not sure it can class itself a 4 star hotel it definitely wasn't and quite over priced.
The car park was awful. Dark and very little lighting making it feel quite unsafe if you were parked right at the back. Cars parked up on kerbs making it practically impossible to pass through and the fact that they charge £5 per day per car for the privilege!
The reception and bar area was very rowdy and loud and a strong smell of weed both outside and in the hotel corridor.
Genuinely not somewhere I'd stay again or recommend. The only saving grace was the food in the restaurant want to bad and the staff were nice.

Leisure Partner

8/10

Excellent

01 Dec 2025

Catherine

Nice room and facilities (apart from the carpet lifting at the toilet door). Great fitness suite but shame have to pay extra to use it, and extra for parking

4/10

Poor

01 Dec 2025

GOPAL

I cannot give a good overall rating to this room unfortunately, whilst the staff were friendly and the bed was comfortable the bathroom was not cleaned properly and the toilet in particular was quite filthy. Will not be staying here again

Self

10/10

Exceptional

25 Nov 2025

Tanzila

Great clean room

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Stuart

Very comfortable stay

Partner

10/10

Exceptional

24 Nov 2025

Sayful

Good Staff

Leisure Partner

2/10

Poor

16 Nov 2025

Warren

The hotel was fully booked and never stopped there

10/10

Exceptional

10 Nov 2025

Martin

Great hotel, friendly staff, good food, clean rooms etc, would stay again.

Friends_and_family Friends

8/10

Excellent

07 Nov 2025

Sarah

Easy check in, the room had everything you need.

Business

8/10

Excellent

05 Nov 2025

leo

.

Leisure Partner

6/10

Pleasant

04 Nov 2025

Peter

Sometimes I can check in at 14:30, sometimes they won't let me until 15:00 - depends what staff are on.
Rooms still need minor maintenance - bathroom door won't shut, toilet roll holder falling off, carpet all frayed at bathroom threshold.
Restaurant/bar - no complaints.

Business

8/10

Excellent

02 Nov 2025

Finesse

Lovely hotel, really good interier and room size.

6/10

Pleasant

01 Nov 2025

Abbas

No phone in the room so very difficult to contact reception

Leisure Partner

4/10

Poor

01 Nov 2025

Archana

Work going on in the hotel.Lovely room with all i need but the drilling noise today was just too much i went out to sit in my car instead.Brilliant staff... so helpful.

Friends_and_family Friends

6/10

Pleasant

01 Nov 2025

Libby

Good condition rooms but the beds are really hard and uncomfortable was much better sleeping on the floor than the bed

Partner

2/10

Poor

01 Nov 2025

Daniel

The bath/shower drain was particularly block and didn’t drain very well.
I wasn’happy paying an extra £5 a day parking, and the same for the gym!
Also a payment was taken from my account from a different one of the hotel chain!

Business

8/10

Excellent

31 Oct 2025

Alastair

Nice enough, maybe a bit faceless. No issues or problems

Business Self

8/10

Excellent

29 Oct 2025

Sara

Everything was perfect but the room was quite cold.

Business

10/10

Exceptional

19 Oct 2025

BLAGZ B**

Everythink was clean and the breakfast option was amazing

The only thing i didnt like was that ther was to many people in the pool and leisure facilities what ment that me and my partner couldnt use!!

Leisure Partner

10/10

Exceptional

18 Oct 2025

Gavin

Perfect overnight stay

Clean and comfortable room and facilities.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Joe

Room wasnt dirty but sufaces didnt feel clean throughout

Partner

10/10

Exceptional

14 Oct 2025

Daniel

S

Business

4/10

Poor

29 Sep 2025

Vivian

Very tired room - Room was dirty, carpets were tired and not hoovered, armchair had rubbish behind it, scum around shower areas, doorframes badly scuffed and damaged and desperately in need of decorating. Loud banging from outside like pipes were rattling all night on top of flat roof. Terrible WiFi signal that kept dropping out making it hard to complete any work.
Overall, the hotel is desperately in need of decorating and carpets replacing. Such a shame as the staff were lovely, but the overall hotel let them down

Business

8/10

Excellent

28 Sep 2025

Amanda

My room although nice enough it was in need of repair, panels hanging off, crack in the window and in desperate need of painting especially bathroom.
Disappointed that there were no USB sockets.

Business Self

8/10

Excellent

23 Sep 2025

Denise

The pool, sauna and gym are great. Plenty of eating options. The staff are very helpful but there are currently building works going on and we found issues with plumbing in our room. This spoilt the visit for us this time.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Peter

Rooms starting to look tired

I've stayed a this hotel for many years but sorry to report that I was disappointed on my last stay. The rooms are looking tired now and need some attention. Sink and shower didn't drain, shower head was filthy. Needs sorting ASAP

Business

10/10

Exceptional

21 Sep 2025

Dawn

Excellent venue for my 60th birthday, the food was amazing and all of the staff were absolutely fantastic. Nothing was too much trouble . I had a brilliant time. Thank you to all at the village hotel Solihull.

Leisure Family

10/10

Exceptional

15 Sep 2025

Simon

Great hotel

Great hotel with pool and facilities . The staff are very helpful and friendly . Breakfast was a bit rubbish and I had tk ask for some fresh items as nothing on the buffet and I was there at 8am . I would
Go back tho and it was handy for my trip

Business

6/10

Pleasant

04 Sep 2025

lee

Parking is a nightmare due to ongoing construction at hotel

Business

10/10

Exceptional

01 Sep 2025

anthony

Hotel rooms spacious and comfortable. View out window was a wall but as only stayed one night acceptable.
Good nights sleep. Would stay again.

Leisure Family

4/10

Poor

29 Aug 2025

David

Firstly, just to say there seemed to be plenty of people staying in the hotel having a perfectly good time so may just be my experience. My experience however was not very good - I arrived late in the evening and went to my room to discover a filthy toilet - use your imagination - and tried to get another room however there were no rooms so had to wait for it all to be cleaned. The guy at the desk was very apologetic and tried to help…the night manager (?) was less warm but perhaps having a bad day or understandably not happy about having to clean the loo at midnight. I overheard that the room hadn’t been used for a couple of months (I dread to think why and also I explains the state of the gift left for me in the loo) which showed as the room was dusty with a couple of dead insects in the bed. Shower was also clogged up (insert crying emoji) and to top it off the Starbucks was closed for refurb so no coffee. Ouch. The gym facilities are good. All things and people have a bad day so could just be one of those. Gave a star because the guy at the desk gave me a free bottle of water from the closed bar as couldn’t find anywhere else to get one! Don’t leave reviews but I find them helpful when I choose hotels so felt obliged in this occasion. Feedback is a gift!

Leisure Self

4/10

Poor

23 Aug 2025

Michelle

Dripping tap and mouldy shower head…I expect better of Village Hotels.
And if you need somewhere to have a meal in a fairly quiet bar/restauarant, then these are not for you. They are sports bars…and loud with it.

Business

6/10

Pleasant

22 Aug 2025

Gavin

Nice friendly service and a generally good hotel. Difficult to find parking in the hotel car park as it was so busy and air conditioning unit broken in room so very poor nights sleep.

Business Self

8/10

Excellent

20 Aug 2025

Anthony

Hotel was nice car park was rammed with people
parking on curbs, grass and everywhere they could.
Difficult to get receipts from reception and the bar.

Business Family