Name: AC Hotel Birmingham NEC and Airport
Address: Bickenhill Lane, 4, Birmingham, B40 1PQ, GB

8/10

Excellent

02 Aug 2026

Russell

The room was great, clean and comfortable. Had a good sleep each night. However the restaurant was a shambles, they couldn’t cope will all the guests. Delays in ordering, delays in folks receiving food, no cutlery given, the wrong food coming out. Badly organised, it felt like no one was in charge and most of the staff had no idea about how to deal with customers. The first two nights we tried the restaurant, one of those we ended up order food from deliveroo instead. I would happily stay in the rooms again but would organise to eat elsewhere. I spoke with other guests who felt the same. Shut the evening restaurant for a few nights and focus on team training. Or hire more kitchen staff. I didn’t ever have these issues when the hotel was an ibis.

8/10

Excellent

02 Aug 2026

Alison

Room was excellent.
Due to the number of people wishing dinner on both the Thursday and Friday evenings there was a very long wait for our food,[almost 50min].

10/10

Exceptional

14 Jul 2026

Melahat

It was a clean and really comfortable room. Additionally, really good breakfast.
Well recommended!

Self

4/10

Poor

13 Jul 2026

Howard

Booked ibis style which was on same site as ibis budget
3 others from our party booked into budget so should not have been an issue
But found out on arrival that style now taken over and to a different location 1/2 mile away
This was far from ideal as one party member needed a wheel chair to travel any distance but from original site would have been ok to reach the departures
The only way we were able to get to departures was by taxi extra cost and time
This taxi cost me an extra £16
I hope this will be reimbursed

10/10

Exceptional

12 Jul 2026

Michelle

Great location to BP Arena. I imagine quite some investment as new owners Marriott. Good job, great standard of rooms and amazing sleep. Recommended.

Partner

10/10

Exceptional

02 Jul 2026

Emma

Stayed here whilst attending an exhibition at the NEC, located within 5 minutes from the NEC and train station and lots of parking spaces. Staff were so friendly and attentive and the room was lovely, spacious and very clean! Would 100% stay here again.

Self

6/10

Pleasant

24 Jun 2026

Richard

Since the upgrade from the IBIS, the rooms and bar/restaurant area are a lot nicer. Sadly the food hasn’t changed and is still very poor. Microwave meals.

Self

8/10

Excellent

24 Jun 2026

Brian

Newly refurbished hotel but several minutes walk from the terminal.

Family

10/10

Exceptional

23 Jun 2026

Richard

Our third stay in the past 12 months - our favourite hotel for the NEC. Always plenty of parking, great breakfast and clean rooms. A special mention must go to Helen who is helpful and friendly beyond words. Thank you all for another great stay!

Partner

10/10

Exceptional

22 Jun 2026

Danielle

The room was very clean although perhaps small for 3 adults. Reception staff were very helpful. Our room had been made up for 2 people despite the booking being for 3 but staff offered to change the room (which we declined) and within minutes the bedding we needed had been brought to the room. The food in the restaurant was delicious and reasonably priced to say we were a captive audience and breakfast was good quality with plenty of choice. All in all we would definitely stay again.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sian

Great welcome from start to finish. The staff were well trained and were very helpful.
Room was comfortable and perfectly clean.
Food and drinks were of good quality and presented well.
Couldn’t fault anything.

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Kyle

We booked with hotels.com when it was the ibis styles. We booked with breakfast. When we arrived, the hotel was now run by Marriot as AC Hotels but the breakfast option had not been transferred along with tge booking. However the staff/management allowed us to have breakfast once we showed then the itinerary on the hotels app.
Other than that the stay was very good.

Partner

10/10

Exceptional

19 Jun 2026

Martin

Stay was great. Special thanks to the breakfast staff who helped out with our allergy requirements

8/10

Excellent

19 Jun 2026

Christina

I stayed here for a 3 day event at the NEC - location is perfect, a 3 minute walk from the NEC / train station / airport. The hotel itself was ok - the refurbishment was quite disruptive, so the restaurant / bar area was not very conducive to a restful evening. However, it is ideally located for the Resort World area, so you can easily have other options. Also, the 24hr menu was a bit poor - there are only 4-5 options available. The staff are what makes this hotel special - they were amazing, Tracy in the breakfast area and her team are what made this special for me! The Reception team were also incredibly helpful and the contractors carrying out the refurb were polite and friendly/

The room itself was overpriced - I paid extra for a \"family room\", which wasn't any larger than a standard room! The photo and description stated there would be a desk and proper chair for working at, but this was a rickety tiny round table and a tubular chair. The bathroom was tiny, and there was no full length mirror in the room. There was no water or anything available, although there was a mini fridge (not very cold). Considering the price of this room (top rate), a little bottle of water or something would have been appreciated. All in all, you are paying the price for the location, not the actual amenities.

Self

6/10

Pleasant

14 Jun 2026

colin

Clean, functional hotel. Average food in the bar/restaurant. Buffet breakfast disappointing. Bed very firm and uncomfortable, feather duvet/pillows inappropriate for allergy sufferers. Booked for 2 nights with breakfast, only stayed for 1 night. Staff tried their best.

Self

8/10

Excellent

06 Jun 2026

Matthew

The change from Ibis to AC Marriott appears to have come with a make-over that maybe wasn't quite complete (bar was stripped back). But the look and atmosphere is clean, relaxing and the staff are friendly. Over UKGE convention weekend though, there seemed to be a slight shortage of staff. In the afternoon there was only one staff member in attendance at the bar and breakfast was a little chaotic with missing plates or items taking a long time to refill. I did love the little touches like having lavender at bed time though. Overall I enjoyed the stay and hope that the rougher edges smooth out. Would recommend.

Partner

8/10

Excellent

04 Jun 2026

Andrew

As of June '26, the hotel is very newly refurbished (ongoing in some areas). The room was immaculatly clean and spacious, bedding very comfortable. The hotel is easy walking distance to NEC halls, and not far to the train station and airport, but tucked away so quieter than many other hotels on the campus, which we liked. There were only a few disappointments: on arrival we were told a \"plumbing problem\" meant our room was unavailable so we were sent to the nearby Ibis hotel for the first night of our two night stay, which was a significant downgrade and no compensation was offered for this. We then received contradictory information about whether a room would be available the following night (in the end, it was). All the staff were polite (with one exception of the lady who answered the phone on the first night), though they did all seem uniformly exhausted and worn down. The second disappointment was the buffet breakfast. While the food itself was adequate, they either didn't have enough staff on shift, or good enough procedures in place to keep everything stocked up and there were guests regularly waiting for clean cups/plates/replenished food items. Ironically, the breakfast we had at the Ibis on our first day was far superior. I expect as the refurbishment is concluded and staff/systems settle in this will become a 'great' hotel. For our stay, however, it was just 'good'.

Partner

10/10

Exceptional

04 Jun 2026

Ian

Hotel had changed to an AC Marriott and undergone renovation - family room was large (2 doubles and a single sofa bed) and in immaculate condition. Whole place looked clean and modern. Bar was a bit overwhelmed by the number of gamers staying the whole weekend (could do with some soft drinks on pump instead of cans) but bar staff were very good. Really grateful to the team for arranging to return some shirts we accidentally left in the room too, a very kind gesture!

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Jack

We had a great stay here on a busy weekend with lots of guests because of an event at the NEC! Staff were incredibly helpful and welcoming, our room was wonderful and we were very thankful for the AC! Great location for walking to the NEC, and very quiet away from the main thoroughfare

Friends

10/10

Exceptional

02 Jun 2026

Barbara

Lovely clean hotel conveniently located for the NEC and train station. Large firm bed. Comfy pillows. Air conditioning was great. Ironing board in room. Generally peaceful stay- only downside was some doors weren't soft closing.

Partner

8/10

Excellent

01 Jun 2026

Vicki

Bathroom could have been cleaner.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Mykhailo

The hotel is undergoing renovations and has already been rebranded to marriot but as it's not been updated on Google or hotel booking sites as such it caused confusion for many of our colleagues who were unsure if they've arrived at the correct hotel.
The hotel lobby and restaurant are still a building site so it wasn't the most welcoming arrival. Breakfast area was also still under construction so very disruptive and limited seating.
We've stayed here many times before but would have expected a clear message about the ongoing works and reflection on price. We booked 16 rooms for our business trip but after this stay unsure if we will stay again.

Business

10/10

Exceptional

25 May 2026

Graeme

Very good service from Tracey

10/10

Exceptional

25 May 2026

James

A lovely hotel but difficult to find and walk to after ones flight lands at 1am. Would put me off staying again

Self

10/10

Exceptional

23 May 2026

Harry

Perfect hotel for travel from the airport

Self

10/10

Exceptional

21 May 2026

Christina

The kitchen staff were amazing (big shout out to Tracey and Yasmin, who brightened my morning every day). The hotel was undergoing a refurbishment so the restaurant area was not great, although I can see that the refurb team have done their best to prevent any impact on hotel guests. My room was on the top floor, so was quite removed from the noise. It is the staff who make this hotel, everyone was so friendly and kind. The food was ok, the 24hr menu is quite poor (only a few dishes available) but I assume this is a logistics issue.

Small issues that could be better - the family room I was allocated was nothing like the photos. It was quite poor, considering the cost per night (and I had paid for a family room to get specific amenities). There was no full length mirror (just a waist high one in the bathroom), there was no desk or chair to work at (just a rickety small round table, barely big enough for a plate) and the door stop on the floor had been damaged / removed at some point, leaving a 2-inch tall thin cylinder sticking out the floor. As my suitcase was in that location behind the door, I didn't realise this until I stood on it with bare feet, on the morning I was due to leave!

Overall, this hotel is superbly convenient for the train station, for the NEC, for the airport and local access roads. I would definitely stay here again, although I would not pay so much for a superior room next time, given that it was basically the same as a standard room.

Self

10/10

Exceptional

19 May 2026

Caron

Lovely room, fab staff. Be warned they dont take cash in restaurant. Unfortunately still under refurbishment, but good enough for our return stay from holiday. Will defo go back

Friends_and_family Family

4/10

Poor

19 May 2026

meghan

Was notified after booking of some building work happening while we were there and then notified the day before that the name of the hotel had changed , we didn't expect for the whole area inside and outside to look like a building site . Got to reception to be told that they don't do family rooms ( we booked a family room as traveling with three adults and one child ) they could only do two separate rooms next to each other not even with a door joining the two rooms . This was not good for us as two adults and child out the group are autistic hence for safety why we booked a family room to accommodate us .we couldn't do anything about it so accepted the two rooms went to open the door and one room had someone's stuff still in it looked like they were clearly still there so back down to reception to get two more rooms each with one large bed in not even twin beds . The rooms were nice and clean but not what we had booked and not an ideal start to the trip luckily we only stayed one night to get to airport . Was offered discount on food but didn't want to eat there due to it being a building site and you could smell the dust from it . Rooms were clean but again just not what we booked . I got sent multiple emails from this hotel before arriving at any point they could of said they no longer do family rooms as this did leave us with no choice but to separate the vulnerable adults in our group to separate rooms which was not the safest solution.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Mark

Everything went smoothly and really comfortable even our silly o'clock check in eas no problem. Only issue was no one told us the hotel was midway through a refit .
Stayed a few time before and will definitely stay again. Thank you .

Partner

10/10

Exceptional

18 May 2026

Michael

The hotel is getting a refurbishment to a high standard. Friendly staff who go up and above for you. Room very modern and beds so comfortable had a good nights sleep. Definitely recommend as close to train and airport only few minutes walk away. Definitely will be back.

Partner

10/10

Exceptional

17 May 2026

Lisa

Very friendly staff. Lovely clean room

Friends_and_family Friends

8/10

Excellent

15 May 2026

Jerry

Refurbishment in progress but staff doing their best

2/10

Poor

14 May 2026

carol

I walked into the hotel, 1st thing I noticed was the dust as there is on going work, looks like a building site.

Also groups of men / teenagers standing out side asking for cigarettes

My room was brilliant

Went to the bar, asked for a pint of Becks, they didn't have this on, asked or a pint of Stella, again this wasnt on, then asked for a pint of Estrell ? guess what, this wasnt on.

So I ended up having 2 bottles of Becks at over £5.00 EACH

In the morning I was going to have breakfast, the workmen were in that area, drilling concrete, sanding, you can imagine what you will be eating

I definitely wont be going to this Hotel again, how could they charge ME what they did was daylight robbery

Carol Mills

Self

8/10

Excellent

11 May 2026

Richard

Good all round hotel but plonked in the middle of a modern industrial estate. A good 15 minute walk to the airport and NEC.
Breakfast was good with a usual selection of cooked and continental. Staff were spot on!
The only down side of our visit was that a refurbishment was going on at the time. Even the name of the hotel has recently changed to AC by Marriott!

Partner

10/10

Exceptional

10 May 2026

Jayne

Lovely hotel. Great location. Only issue... No mirror in the bedroom to dry/straighten hair etc.

Friends_and_family Family

8/10

Excellent

10 May 2026

Brenda

2 night stay family room. Nice accommodation. Staff excellent. Plenty of parking for disabled. Cleaned daily. EV charging.

Mould spots in bathroom. Toilet flush damaged. Curtains didnt close properly. Temperature control button shines like a spotlight across whole room. Tea and milk not replaced. Bathroom door didn't close unless slammed. Works being done but knew, quite dusty, not noisy.

Partner

10/10

Exceptional

10 May 2026

Graham

Friendly staff, good value and when renovations are complete I am sure it will be even better

8/10

Excellent

07 May 2026

Elizabeth

Excellent evening meal. Noise from generator all night in room 142. The only downside to our stay.

10/10

Exceptional

04 May 2026

Samantha

Really nice family room, staff v helpful. Good gym and breakfast was great.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

LUIS

Rude staff
Hotel needs a huge renovation / improvement but it’s changing from Ibis to Marriott. Hope it makes huge upgrade

Business Self

8/10

Excellent

29 Apr 2026

Thomas

There is construction work going on where I assume the restaurant will be. Hopefully will be great once the work is done.

Self

8/10

Excellent

29 Apr 2026

Rachel

Didn't eat there so can't comment on that, place is having a refurb and we were in a refurbed room however it had a few little issues. Toilet didn't flush properly, toilet paper hanger was coming away from the wall but the big issue was the TV didn't work we couldn't get any channels without it flickering and no radio play. We mentioned this to the front desk and they did try and sort it but it was due to the TV just having been installed. To be fair it is a basic thing to have a TV in your room that works. Hopefully this issue will be sorted however just be aware.this may be the case if you book before the refurb has finished.

Family

8/10

Excellent

27 Apr 2026

Colin

Ideal location. Comfortable but minimal. Being in-transit it provide just what I needed.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Richard

The breakfast was good and staff friendly. The only issue was the temperature in the room as the ac unit could not be turned up so very warm even with the curtains closed so had the window open which meant it was noisey

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Amanda

Considering the ongoing upgrade. I found the hotel very clean.
Room was clean, had a window that safely opened.
Convenient for rail services and music venue

Self

10/10

Exceptional

26 Apr 2026

Keith

Amazing hotel, cleanliness is paramount.
Room exceptional apart from a couple of loose tiles in the bathroom.
Lovely food, breakfast was perfect. Thank you to the lovely restraunt staff, Tracey you are so helpful and friendly.
The hotel is perfect location for, NEC, Resorts World, BP Pulse live, Birmingham Airport and Birmingham International train station.
We booked when it was a Ibis hotel. It has now been taken over Marriott Hotels.
Hopefully Marriott will keep the price good.

Partner

8/10

Excellent

26 Apr 2026

Andrew

Excellent hotel for shows and events at NEC/Pulse arena. The hotel is currently undergoing refurbishment but doesn’t really affect stay except breakfast/bar area a little crowded.
Rooms are probably best i’ve stayed in at that price range - only quibble TV was rubbish need to sort aerial, but fab stay will use again for next night out.

Partner

10/10

Exceptional

26 Apr 2026

Christabel

The hotel is currently undergoing a refurbishment so it was not up to standard. However, the staff were brilliant and the room lovely and comfortable. Once in there you would have not have known about the renovations and there was no noise. Most importantly, I had a good night rest and the shower was great. I also appreciated having an ironing board and iron in the room as those things are always overlooked in hotels these days.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

Dennis

All a bit chaotic with a refurb underway giving the feel of a building site at reception and the bar/restaurant areas. Not made aware in advance which wasn’t appreciated. Room was okay albeit we did get assigned to a room which was occupied which was cringy. £15 for overnight car parking which is up 50% from February last year. Not impressed with that.

Partner

10/10

Exceptional

14 Apr 2026

Lionel

Good

6/10

Pleasant

12 Apr 2026

Hazel

Due to the refurbishment works the bar/dining area was not great & limited menu choices for dinner. Could do with signs showing which doors to use to enter the hotel. Staff were helpful & room comfortable.

6/10

Pleasant

10 Apr 2026

Dave

The hotel was only half finished as of Apr 2026- the front doors don’t open properly, half the flooring is missing and there are notes apologising that the room fridge and safes aren’t available.
There’s 2 other types of Ibis hotel right next to the airport- this one is a 15 minute walk away with no shuttle- I should have researched this, but it’s a lot less convenient than the others.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Timothy

Good Internet. Undergoing some renovation, but not intrusive. Room a little small but ok.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Richard

Very convenient for the airport and NEC

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Lily

Clean room and nice staff. A bit noisy as it’s surrounded by warehouses and the hotel was being renovated but a good distance from the arena. Better instructions on finding it would be helpful as it wasn’t easy to find.

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

James

Hotel was being refurbed, no mention of thos when i booked.

Self

10/10

Exceptional

02 Apr 2026

Jamie

Way too much construction at this time

10/10

Exceptional

01 Apr 2026

Hemash

Clean room friendly staff good breakfast

Self

10/10

Exceptional

28 Mar 2026

Patrick

Very nice rooms! Staff available at all hours and very helpful

8/10

Excellent

27 Mar 2026

Harry

Clean modern rooms. Undergoing a refurb on ground floor

Self

10/10

Exceptional

27 Mar 2026

Elizabeth

A quick stay overnight. Very clean and good size rooms.

Friends

6/10

Pleasant

26 Mar 2026

Chris

Rome is small and basic but very clean with a comfy bed, good for 1-2 nights stay

Self

10/10

Exceptional

25 Mar 2026

linda

The restaurant staff were slow the meals were wrong but a beautiful hotel to stay in reception staff were fab and very friendly and welcoming definitely be back

6/10

Pleasant

23 Mar 2026

Christopher

It's undergoing renovations in the foyer areas which is fine.
My room was ok but some basic things like the toilet flush button was broken and the shower flex was damaged so the head only sprayed sideways.

8/10

Excellent

23 Mar 2026

Joanna

Ideal location for visiting NEC

Partner

6/10

Pleasant

23 Mar 2026

Jon

While renevations are ongoing the stay was somewhat muted by the availability to relax anywhere in the hotel rather than the room.
I cannot fault the staff or their efforts.

Family

6/10

Pleasant

23 Mar 2026

Jane

Ok for one night stay catching flight. Room was large for 3 adults. Very warm. Food average.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Suzanne

Clean room and very comfy bed. Bathroom nice. Quiet area. Staff very friendly.

Partner

6/10

Pleasant

21 Mar 2026

Martin

Hotel is currently under renovation so expect work. Overnight Parking charges are unnecessary. shocking and on top of room fee .

Food is average at best and over priced ..; at least the burger and chips was.

It was ok for the 7 hours I was there but I’d look at alternatives

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Michael

The room was clean but it wasn't until I went to bed, that I noticed a slight oder which smelt like cigarettes on the pillows, which was off putting. Plus I wasn't able to turn down the heat in the room, which was at a constant 20deg, in addition there was a constant noise of a fan outside. All of which made sleeping difficult, I got about 2hrs if any? Breakfast, the bacon was hard, like plastic.
It was for only one night and did get it on a cheap deal, just as well as given the cost for parking (£15).

Friends

4/10

Poor

19 Mar 2026

Brian

Does what it says on the tin. Accommodation basic but clean and comfortable. Bar and food menu a tad like a works canteen and food nurtured in the microwave. But ok overall for a pre-flight stay.

Partner

6/10

Pleasant

18 Mar 2026

Brian

Nobody on reception to check in when I arrived.

Self

6/10

Pleasant

17 Mar 2026

Barry

Breakfast was limited and it seemed not clearly described as I only found out later that I could order fried eggs when I heard a regular chatting to one of the staff.

6/10

Pleasant

16 Mar 2026

Michelle

It was adequate for an evening and bed and breakfast. If we had longer a hotel with more amenities and options would have suited us better.

Partner

8/10

Excellent

16 Mar 2026

James

Internet Very patchy, refurbishment being done, restaurant looks like a factory staff canteen, breakfast disjointed, dried out bacon, seemed poor quality ingredients

Self

10/10

Exceptional

15 Mar 2026

Ron

Excellent service

Family

4/10

Poor

13 Mar 2026

Paul

Bar staff really not helpful or happy in their job

8/10

Excellent

11 Mar 2026

Tracy

Good wifi, approachable staff, the room was not very clean, the floor was very dusty and others peoples things left under sofas and beds. Bed nice, bathroom clean and nice toiletries available.

Business

10/10

Exceptional

11 Mar 2026

phillip

Well worth the money. Would stay again.

10/10

Exceptional

09 Mar 2026

John

The hotel staff make you feel so welcome and the rooms are very clean and tidy .this is the 4 year I have stayed there .

Partner

4/10

Poor

09 Mar 2026

Sean

The staff when we arrived were unwelcoming and then the actual receptionist felt distant such a shame
The actual room was basic one pillow each and the bed was awful right next to a fire door which went off all night. For what we paid I felt this could have been better. I came back as we have stayed before but doubt I will use again. Breakfast staff lacked any form of communication.

Partner

10/10

Exceptional

09 Mar 2026

Karen

Clean, welcoming. All you needed in room. Quiet. Good breakfast. Just had half the flush button missing but excellent all round otherwise.

4/10

Poor

09 Mar 2026

Alison

I was charged over £100 extra at check-in for two days parking and having two dogs in the room. This was not mentioned when I booked, but I had no other option. Car park is not secure and was filthy and was full of rubbish, bins overflowing etc. there was also a dead rat in the parking space at the front door. Won't be back.

6/10

Pleasant

07 Mar 2026

Ethan

Poor check in service, check in supposed to be from 3 pm. By 3:30 pm, the room wasn't ready and the system was down to check guests in anyway. Made it a pain when attending a conference

Self

8/10

Excellent

07 Mar 2026

JASMINE

.

10/10

Exceptional

03 Mar 2026

trevor

Hotel was well worth the cost. Close to airport/nec and Birmingham internatoonal rail. 5 munutes walk to station.

Self

8/10

Excellent

02 Mar 2026

Seamus

A1

Self

10/10

Exceptional

01 Mar 2026

elizabeth

Room excellent staff excellent but the snack food behind the bar dates need checking regular as peanuts 3 months out of date spoke to a member of staff who corrected this instantly and checked all goods on sale on the bar they could do with carling beer instead of becks or stella ovetall good eventhough building work ongoing

Partner

10/10

Exceptional

01 Mar 2026

Amanda

Room was clean and spacious

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Jeanette

Room - bed was like a camp bed abd very uncomfortable. We was in room 113. Hotel was basic going through works, which we was not advised whilst booking.

8/10

Excellent

24 Feb 2026

Claire

Good room and amenities- perfect for what we wanted.
Breakfast lacked a little, but we go there at9.15 so maybe a bit late

Friends_and_family Family

8/10

Excellent

24 Feb 2026

AG

good location for NEC / Airport - under refurbishment so i am sure it will soon be improved . nice staff and good breakfast. Good value for money

Self

6/10

Pleasant

22 Feb 2026

Catherine

The reception staff were professional and welcoming. The hotel is undergoing a major renovation (transformation) project, for example the existing bar and dining area are rather tired. The parking was expensive - £15 for 24 hours! We did not appreciate their cashless policy.

Partner

8/10

Excellent

22 Feb 2026

Stephanie

All of the above!

10/10

Exceptional

22 Feb 2026

Ann

Room clean , too hot even turned down thermostat down .
Staff very helpful. Don’t understand why you don’t have semi skimmed milk in rooms .
Must say outside noise was very intrusive & affected ability to sleep, as window appears not to shut properly. Needs looking into to 203

Partner

4/10

Poor

22 Feb 2026

TINA

We booked a double room & got two beds pushed together..!! The air conditioning wasnt working properly. Room too hot even though we turned the air conditioning down it reverted back. Friends of ours had a room on the next floor & they had the same problem with the air conditioning! Clearly the air conditioning wasnt working properly. The room only provided one pillow each for the beds . You would expect to find additional pillows if required. None in the room. Took a photo & showed the receptionist, only half a flush button on the toilet half broken off...!! We realise the hotel is under refurbishment but surely you wouldnt expect have these issues..! Put off of using another Ibis hotel.

Partner

8/10

Excellent

20 Feb 2026

Paul

Friendly and helpful staff

Partner

8/10

Excellent

19 Feb 2026

Robert

The hotel & staff were great, breakfast good with a wide choice, the meals at the bar had a good choice, but the only thing I would say was the the food needs to be hotter & be served on hot plates, from the bar, the food was served warm, but but buy the time you half-way through eating, it is cold.
All staff were very helpful in forfilling all & any request.

Partner

8/10

Excellent

18 Feb 2026

Alan

The room (224) was spotless.
The staff were very helpful and polite.
The location is very convenient for the NEC.

Partner

8/10

Excellent

16 Feb 2026

Jayne

Staff were all brilliant, a bit of building work going on but didn't affect us. Only negative things were that there was no information in the room on how to control the heating and there were no extra pillows in the room.

Partner