Name: Voco St. John's Solihull
Address: Warwick Road, 651, Birmingham, B91 1AT, GB

4/10

Poor

20 Jul 2026

Sharon

We Checked in for a two day stay, the second day the room key didn’t work, it was only programmed for one day. There was no water on the hospitality tray although there was a sign that said please enjoy our water etc etc, we weren’t aware that we would have to pay for parking our car at the hotel this was 10 pound for 24 hours, then only to get home and receive a text from ring go that we owed £3.27 although we paid £20.00 to the receptionist,

Partner

10/10

Exceptional

20 Jul 2026

Sue

Lovely clean, fresh hotel in a great Central location neat the town center

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Sandra

Great pool and gym. Clean tidy rooms.
Reception overwhelmed at busy times only one person on desk.

Partner

10/10

Exceptional

20 Jul 2026

P C

Well appointed room with a comfortable bed in a nice hotel. Just what’s needed really

Partner

10/10

Exceptional

19 Jul 2026

Emma

Staff are amazing from reception through to the spa & the restaurant
The beds are so comfortable it’s unbelievable, it’s one of the few places away from home I can sleep.
Very happy with my stay, I have stayed several times and will continue coming back.
The only thing I would say is that the disabled changing room / shower in the pool area needs a reallly good scrub, the first thing I have ever found to be a problem there. Apart from that 10/10 for everything else

Self

10/10

Exceptional

19 Jul 2026

Michaela

Great location and hotel however let down with staff upon arrival non verbal almost shame first impressions count

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Kris

This is a great hotel and hugely convenient when visiting Solihull. They also do an excellent breakfast.

Self

8/10

Excellent

13 Jul 2026

Janette

Thankful for the aircon in the bedroom which was a real plus in the hot spell. Disappointed no outside areas to sit for drinks. Overall good stop of hotel for our road trip. Stayed 2 nights.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

William

Excellent breakfast with plenty of choice. Room was comfortable, clean and quiet despite some Friday and Saturday night revellers. Pillows are too thick and bouncy due to synthetic filling and if you require things like a fridge and bathrobes you probably need to upgrade to a more superior room grade but altogether, good value and good location.

Partner

8/10

Excellent

04 Jul 2026

James

Really good clean hotel right in the centre of town.

Family

6/10

Pleasant

24 Jun 2026

Kiley

The hotel itself is very nice and clean. The staff are friendly and welcoming and the breakfast has a nice selection of buffet and menu choice. The main issue was the noise. I was initially on the ground floor and could hear people slamming doors, running up stairs and banging above my head. Music was live in the bar and that was very loud so I asked to move rooms. When I moved upstairs to the other part of the hotel, it was much better. I could still hear some music and banging but it was bearable. On my first morning, I was woken by the hoover from the cleaners. The other issue was the spa was not in a good condition. There is a smell of damp that lingers and the changing rooms need a massive renovation.

Self

6/10

Pleasant

24 Jun 2026

Adriana

I go every year to Solihull and I have tried Voco several times. Every time there is something wrong or it is the smell of curry in the corridors or it is the check in or out. This time, the checkout time was at 11 and we came back from breakfast 10:50, to collect our bags and check out but our key didn’t opened the door. There were other people at the front desk with the same problem. The line to reactive our keys was long and we had to wait. The front desk woman was not nice. At the restaurant, the hostess was also rude . It looks like the hotel is understaffed and the staff is not well trained. I am not sure I will try this hotel again.

Family

8/10

Excellent

24 Jun 2026

Isabel

Pool would do with an update but otherwise a good, quiet stay.

Partner

10/10

Exceptional

23 Jun 2026

Peter

Not being too family with Birmingham I booked this hotel, was visiting the NEC but I underestimated the distance between the the hotel and the NEC, regardless of that though I can say that the hotel and the area in which it is situated are both lovely, conveniently near local high street shops, the hotel may not be much to look at from the outside but don’t let this put you off, the interior is lovely and well maintained, the reception staff and friendly and helpful, there is free chilled water in the reception also which goes through to the bar and restaurant, for those who like to keep a regular schedule of exercise there is a very decent gym with very modern treadmills and cross trainers along with a weight area, the rooms a very spacious and also very well presented, our stay was great and I would stay there again.

Family_with_children

10/10

Exceptional

09 Jun 2026

Philip

Overall exactly what was needed

Self

8/10

Excellent

09 Jun 2026

Stephen

Great staff and useful EV charger

Partner

10/10

Exceptional

07 Jun 2026

Karl

Great hotel, nice pool

Friends

6/10

Pleasant

01 Jun 2026

Arti

The shower head was usable but broken and the curtain hooks were broken so wouldn't block daylight properly. Otherwise our stay was comfortable.

Partner

10/10

Exceptional

31 May 2026

Joseph

Staff was very helpful and friendly, breakfast was great!.. I’ll be using again without a thought when I next visit this area

Friends_and_family Family

10/10

Exceptional

30 May 2026

Peter

My family and I had a fantastic one-night stay while attending the UK Games Expo at the NEC Birmingham. The staff were incredibly friendly and welcoming, going out of their way to make sure everything was perfect. The quality of service throughout my stay was excellent, and the food was really tasty, and delicious. The atmosphere in the hotel was relaxed and inviting, making it a great place to unwind after a busy day at the expo. This is our second stay and would highly recommend it to others visiting the area.

Partner

10/10

Exceptional

25 May 2026

Emily

This was such a great family hotel. Family room was spacious and lovely set up. The kids loved the swimming pool (which offered towels which helped with luggage and washing when we got home!). Breakfast had a great selection and of good quality too. Will definitely be staying here again.

Family_with_children

8/10

Excellent

25 May 2026

Tejash

Rooms and amenities are fine. Very disappointed with the a number of beers gone off /the lines not been cleaned. Viability of reception was poor.

Family_with_children

8/10

Excellent

25 May 2026

Timothy

The room was nice air conditioning was great as a very hot weekend, lots of choice at breakfast staff were all friendly.

The only area that was needing attention was the garden area outside of the bar overgrown and unkept patio area was littered with rubbish and cigarette butts.

Parking charges were additional extra $20 for 2 nights, I guess it stops outside people parking but should be included for guests as you register your car at check in.

Partner

10/10

Exceptional

23 May 2026

Sarah

The pool, sauna, steam room etc are magnificent. The room was a tranquil oasis. Thanks ☺️

Partner

6/10

Pleasant

07 May 2026

Sonal

The staff were attentive and helpful, even helping us with our luggage when we checked in past midnight. Thank you!

However, the property is need of some TLC and maintenance. Room sizing varies greatly even in the same category of room (a group of us stayed with 3 separate bookings so we know), the phones never worked even to speak to reception (even when we called from our mobiles no one ever answered over 2 days) and the hotel is like a warren with rooms on the same floor spread out across various corridors and up and down stairs making it difficult to navigate and move luggage around.

Parking on site was helpful though £10 a night feels an excessive fee.

When checking in an unsavoury duo walked into the hotel (after midnight) armed with alcohol and a hostile attitude - they were not staying at the hotel. Staff dealt with it well but I can’t help wondering why anyone can just walk into the hotel at anytime.

Family_with_children

10/10

Exceptional

07 May 2026

Eileen

Great hotel, very central clean rooms comfortable bit slow on checking but apart from that, it’s great we’ve stayed here twice so far and hopefully we’ll be staying some more very quiet hotel

Partner

10/10

Exceptional

04 May 2026

Colm

Great hotel, great location, great facilities, only one suggestion, ask the reception team to smile and interact more upon checking in

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Frances

Fundraising event for ramp at my church
Excellent customer service
The food was exceptional, hot and tasty
Breakfast wonderful service by Sophie & Lynette
Room clean, bed comfortable

Family_with_children

8/10

Excellent

28 Apr 2026

Gemma

Nice, comfortable stay. Spacious, quiet room. Decent parking & convenient car-charging

Partner

10/10

Exceptional

26 Apr 2026

Catherine

Room was clean staff were lovely

Business

10/10

Exceptional

19 Apr 2026

Will

Really good stay. Would go back.

Leisure Centre was good although a little tired

Partner

8/10

Excellent

18 Apr 2026

Sukhmani

The staff were

10/10

Exceptional

17 Apr 2026

Erik

Great room with in-room coffee service and tea kettle. I wish I had tried the breakfast because I read wonderful reviews but I was pretty jet-lagged after traveling to England from the States so I ended up sleeping in late for the first two days of my visit and then had to grab an early flight to the airport on my last day! : )

Self

10/10

Exceptional

15 Apr 2026

Jenna

Excellent one night stay. Lovely clean hotel and massive rooms!! Really nice and quiet. Nice breakfast, nothing to complain about.
The leisure club is a little tired and doesn't match the rest of the hotel. The gym is good enough, but the machines are very old, and the pool/steam room area could definitely do with an uplift.
I would 100% stay here again though!! Really enjoyed it.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Ashraf

Nice hotel. Thank You

Business Friends

6/10

Pleasant

07 Apr 2026

leah

pool area was awful

Partner

10/10

Exceptional

06 Apr 2026

Caroline

Immaculate rooms, really friendly staff. Great location too.

Family_with_children

8/10

Excellent

06 Apr 2026

Bill

This was our 4th stay at the hotel and is our go to place when we come to the area but something today left me with a bad taste after calling the hotel to confirm we were at the airport and my wife had left her phone behind at the hotel with her boarding pass on it, 5hey found the phone and I asked if there was anyway someone could bring it to the airport and I was happy to pay, prob 5 or 6 miles, the answer I got was no, I understand it was asking a lot but I believe in going the extra mile in my job but I guess I am in a minority there, very disappointing to just get a flat no

Partner

8/10

Excellent

05 Apr 2026

Peter

Good breakfast. Helpful staff

Self

10/10

Exceptional

03 Apr 2026

Meena

Very good selection

6/10

Pleasant

01 Apr 2026

Richard

Staff very friendly and the bed was comfortable. The rest was standard UK hotel really: lots of random stains on floor, shower hose leaking badly, breakfast not good probably too long under hot lamps. VERY EXPENSIVE PARKING!

Self

10/10

Exceptional

31 Mar 2026

Janet

Great hotel, little disappointed though that overnight guests have to pay to park!

Partner

8/10

Excellent

27 Mar 2026

Dean

We had a great two night stay at the hotel. The hotel itself was clean and welcoming and our room faultless, a really great space to work and relax. We used the health club facilities on the Friday night and the supervisor was excellent; very welcoming and helpful. The facilities were a little dated and tired in places but we enjoyed the use of them. Overall a good experience.

Partner

10/10

Exceptional

22 Mar 2026

Mark

Great stay

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Christiaan

Best breakfast, clean room and very helpful staff

Partner

10/10

Exceptional

14 Mar 2026

Martin

I saw a mix of reviews so wasn’t sure what to expect, so glad I booked here!
We stayed for one night for a cheer competition and I feel we got lucky with this hotel!

It’s a huge place and we got lost finding the room as the layout was not what we expected 😆 it’s like a tardis! but once we found our room we were very happy with it!

The room itself was pretty spacious! Very clean, and just really nice! I saw a few reviews saying about loud parties so was worried when we passed quite a loud room in main corridor downstairs, but luckily couldn’t hear anything from the room!

Theres lots of pillows on the bed! I was initially concerned by how firm the bed was but actually slept really well! The shower was also big and the whole bathroom was clean! The bathroom mirror was great for doing makeup for competition, and the hairdryer was also very helpful as I forgot mine! plug sockets and usb slots both sides of the bed were very helpful.

The only less positive comment I made whilst in the room is that it’s a shame there’s not a light over the dressing table mirror, and the room was cold in the morning but played around with the thermostat and it warmed up after a while! but I wasn’t bothered considering I paid less than £80!!

I would HIGHLY recommend this hotel and will DEFINITELY return again next cheer season, I just need to make sure I don’t lose the name of this hotel!

10/10

Exceptional

13 Mar 2026

Carol

Yes

Self

10/10

Exceptional

09 Mar 2026

Andrea

Our room was spacious and spotlessly clean. The beds were comfortable. We made good use of the swimming pool, sauna and steam room. The breakfast, which we prebooked, was excellent, there was a wide menu and very good buffet too. My daughter had Eggs Royale which was cooked perfectly. All staff were polite and friendly. The hotel is well positioned for the NEC. Good value for money.

10/10

Exceptional

08 Mar 2026

Crystal

Clean, spacious room with air con and heating
Great facilities, use of the pool, sauna, steam room and jacuzzi
Good food
Friendly accommodatiing staff
Onsite parking, free of charge
Close to town centre and shopping

Friends_and_family Family

8/10

Excellent

02 Mar 2026

tom

Decent hotel with friendly staff. Breakfast wasn’t great but room was clean and bathroom/shower were good.

Room didn’t get cleaned for a 2 night stay which I would have expected but overall happy with the stay and would use again for business travel.

8/10

Excellent

01 Mar 2026

Georgina

Rooms are good with very clean bathrooms and staff are really friendly and helpful.

Partner

8/10

Excellent

22 Feb 2026

Nadia

Room was a cozy room so small with a king size bed and compact clean bathroom.
Good for rhe price.
For me it was the staff that made my stay special. Lynette the manager at breakfast and all of her super friendly attentive staff could not do enough. I was staying on my own and they made me feel so comfortable and treated me so wonderfully explaning what was available and were attentive. Lynette made the stay so memorable and is an asset to the hotel which is in a convenient location for what i was in Birmingham for.

Self

10/10

Exceptional

20 Feb 2026

DARREN

Every aspect of our stay was excellent accommodation, location and the staff were really friendly and helpful

Partner

10/10

Exceptional

18 Feb 2026

SIMEON

The Staffs are super, superb. The customer service is excellent. Nothing lack, nothing missing. I give all the staffs at the hotel 100%.

The hotel is very clean and environment is conducive.

Partner

8/10

Excellent

17 Feb 2026

Matthew

Friendly staff

6/10

Pleasant

16 Feb 2026

Rebecca

Staff confused on parking noted paid on line and then said they would reverse the parking in a text and then said the website had parking fees on but it only noted parking charges may apply.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Chanelle

Lovely rooms, helpful staff and nice breakfast

Partner

2/10

Poor

10 Feb 2026

Samantha

Very unpleasant stay and extremely uncomfortable beds too

4/10

Poor

07 Feb 2026

Chung Tak Sammy

The wooden ceiling so disturbed my sleep .

Leisure Family

10/10

Exceptional

04 Feb 2026

Alan

Great all round

Business

8/10

Excellent

03 Feb 2026

Susan

Good location close to the centre and train station. Friendly staff throughout the hotel and leisure centre. Really nice brand of soaps and hair care provided in the en suite. Very comfortable bed.

Did feel catfished by photographs of the swimming pool. Changing rooms in poor condition; hot tub not working (they’re sourcing quotes to get it fixed according to the A4 sign) and tiles underfoot in pool moved about. Children still had fun in the pool thankfully.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Jakir

perfect stay. will visit again.

4/10

Poor

26 Jan 2026

Cahil

We had to switch rooms twice because one had a window that wouldn't shut, and the other's heating didn't work. During the first switch the staff member was apologetic and offered something to compensate as well asking if we needed help with our luggage. However, during the second, there was no acknowledgement that we had been inconvenienced a second time nor was there offer to help move our luggage - we had to move all our luggage across the hotel at midnight ourselves.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Claire

Lovely hotel and really enjoyed using the pool and gym.

Self

4/10

Poor

25 Jan 2026

Shannon

Room incorrect, staff not helpful, room keys kept not working. Hot tub not working. Dirty cups.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Farz

Great reception staff and overall look and feel of hotel and rooms were typical IHG high standard

Business

10/10

Exceptional

25 Jan 2026

Stephen

Room good, staff good

Business_and_leisure Family

8/10

Excellent

18 Jan 2026

John

Room was spotless. Staff very helpful and friendly

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Julie

The room was a really nice size, it was very clean, had everything you needed. Shower was good and bathroom was very clean again. Overall stay was lovely.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Jakir

Good hotel. Front desk staff ( Amine) was briliant.

10/10

Exceptional

09 Jan 2026

Reka

Great

Friends_and_family Family

4/10

Poor

30 Dec 2025

KERRY

Heating in the room would not kick in in the morning. Turned it off overnight but it was so cold, the duvet was rubbish and hollow in the middle. Beds not comfy and pillows very small.
Not an enjoyable stay at all, I’d probably rate it one lower than a premier inn

Leisure Partner

8/10

Excellent

30 Dec 2025

Michael

Clean warm room with tea and coffee facilities. Great breakfast, plenty to choose from

Partner

8/10

Excellent

28 Dec 2025

Teresa

The location is convenient for shopping. Our main purpose was to visit family. The hotel is clean. The staff are helpful and efficient. We only stayed one night. Our breakfast was added to the room price. The carpark charge of £10.00 was a surprise.
The breakfast was buffet style with a nice variety of good quality items and plenty of additional options. Overall we enjoyed our stay and would return.
The young lady on Sunday breakast restaurant reception deserves a special mention she was very welcoming and professional.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Derek

Friendly check in

Partner

10/10

Exceptional

19 Dec 2025

Agnes

Yes

2/10

Poor

14 Dec 2025

Gary

Noise throughout the night and early morning 11pm-3.45am
At least seven different occasions.

Partner

8/10

Excellent

14 Dec 2025

vicky

Lovely room

8/10

Excellent

14 Dec 2025

Charlotte

The room was spotless and the free water was really nice. There was a Christmas party on the Saturday and that did keep us awake as it was very loud

Partner

8/10

Excellent

12 Dec 2025

Hafsa

The rooms are nice and the toilets. Staff were nice. The only reason I can’t give 5 starts is because there was a party happening on the night we arrived. It was very loud and we couldn’t sleep until it stopped at midnight.

8/10

Excellent

08 Dec 2025

J

The room and staff were good. The communal areas were a litte dated, but overall good hotel.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Helen

Great location for the town. Rooms were clean and comfortable. Staff were all very friendly and helpful.

Friends_and_family Friends

4/10

Poor

06 Dec 2025

Linda

Not a brilliant stay. Very, very long wait at check in with the explanation ‘everyone arrived at once’ — funny that when it’s the start of check-in!

Breakfast a little disorganised and long wait for requested fried eggs, lukewarm coffee and pale bacon with congealed fat.

Staff very polite and friendly which is always lovely. Parking stressful in packed car park.

Business

8/10

Excellent

06 Dec 2025

Louise

Our check-in was understaffed and took a very long time. The one staff member handled the influx very professionally and saved the day. Unfortunately the jacuzzi was out of order in the leisure complex but over all a pleasant stay

8/10

Excellent

01 Dec 2025

Hussain

The hotel is in a very convenient location, within walking distance of several shops and restaurants, which made it easy to find anything I needed during my stay. The room itself was spacious and comfortable, offering plenty of space to relax.

However, I found the hotel amenities to be quite limited compared to what I expected. While the basics were provided, there weren’t many additional facilities or services that usually enhance the overall experience.

On a positive note, the breakfast was enjoyable with a good variety of options. Still, I was disappointed with the parking charges. For the price of the stay, I feel that parking should have been included.

Overall, it was a decent stay, but a few improvements could make it much better. If the amenities were expanded and parking included, the experience would be significantly improved.

Partner

10/10

Exceptional

29 Nov 2025

Maria

Staff are all amazing.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Sonia

My room was clean and comfortable. The staff were very courteous and welcoming.

4/10

Poor

24 Nov 2025

Suksina

Inside the bath there was an ugly looking mark. It looked like something like an insect or poop. I tried to run run water over it. It did not come off. When I went inside the bath to take a shower. I saw it was a rust mark. The whole of the bath was worn out. In a very unsafe condition.
I mention to the receptionist that I am shocked. It is an area really cleaned. Do the motel not care about public safety. A hotel bathroom should not look like this
I

Self

8/10

Excellent

24 Nov 2025

simone

We really enjoyed our short stay at the hotel. The room was spacious and clean and the bed was so comfortable. The customer service was impeccable at the reception on arrival and at the bar during the evening. The staff were so helpful. We also loved the leisure facilities.

Leisure Family

8/10

Excellent

23 Nov 2025

JACQUELINE

Clean room. Friendly staff.

Business

10/10

Exceptional

23 Nov 2025

Angela

Lovely room, very modern, clean and tidy. Warm welcome from Lucy on reception.

Leisure Family

8/10

Excellent

22 Nov 2025

Jack

Great place

Self

10/10

Exceptional

21 Nov 2025

Sam

The stay was excellent,very handy stop over for NEC, staff were great and the breakfast was plentiful, we had bed breakfast and evening meal but my only gripe was the £17 each we had been allocated for use in the restaurant/bar area we weren’t allowed to buy alcoholic drinks with it so basically waved goodbye to £34 as we had already booked elsewhere to eat out

Friends_and_family Friends

8/10

Excellent

21 Nov 2025

harvey

Spent one night here, so not a lot to go on, but had a good stay. Comfortable, nice breakfast, luxury room with amenities. My only complaint is that it rained the night before and the day of my stay. There must've been a leak somewhere, as the carpet in one area was soaked. Gave me wet feet! As it was only one night, I didn't complain, but it does affect the score I'm giving.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Adrian

The room was clean and tidy. It was a very peaceful stay

Friends_and_family Friends

6/10

Pleasant

18 Nov 2025

Hasan

Leisure centre very out dated and cleanliness not amazing I found mascara etc in the bathroom during check in.

2/10

Poor

16 Nov 2025

Joanne

We agreed with thenhotel.to get a full refund as there was a rave next door and we didn't get any sleep, once the rave finished they had a party in the hallway and know one stopped it ..hotel have agreed to give us our money back

Self

10/10

Exceptional

15 Nov 2025

Ann

Everything was brilliant

10/10

Exceptional

11 Nov 2025

Sarah

Wonderful overnight stay for my sons 17th birthday. Room was lovely very clean with various tea, coffe and hot chocolate sachets with kettle in the room. Iron, ironing board and hairdryer in the room. Shower was amazing with lovely shampoo conditioner and bodywash available. Comfy beds and pillows. Staff were lovely. Lucy receptionist was amazing. I had a birthday banner and balloons for my sons birthday on the sunday. Lucy stayed after her shift and set these up in the restaurant reserved a table for breakfast for us. Above and beyond customer service. Breakfast was amazing with huge amounts of choice. We were late up in the morning and should have checked out by 11am. I asked if we could extend the room as my son needed to shower, no problem. Pool was lovely. Definitely would go vack.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Douglas

Nice breakfast buffet with Full English options.
Fresh juices, cereals, yogurts and pastries

Leisure Partner