Hilton Birmingham Metropole

United Kingdom , Birmingham
Marston Green, National Exhibition Centre
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100 reviews shown

4/10

Poor

28 Mar 2026

Fabio

No refrigerator, microwave, ice. Lighting in rooms is impossible to do makeup. Carpet smells. Parking is terrible. Incredibly overpriced.

2/10

Poor

28 Mar 2026

Chris

Booked a couple of weeks out. Had to cancel due to a family bereavement and was able to tell them that a week in advance. They don’t care and just stuck to their no cancellation policy for this type of booking. Won’t book or use a Hilton again!

Business

8/10

Excellent

28 Mar 2026

Chi Hwa

Good and fresh food at breakfast, although only traditional British type of menu.

Business

6/10

Pleasant

27 Mar 2026

Mohammed

Good breakfast selection and polite staff. Rooms are falling apart, dusty, poor amenities. Not worth the extortionate money, stay somewhere else.

6/10

Pleasant

25 Mar 2026

Rosa

Room was clean but only partially renovated. Old tired bathroom. Extortionate given its in the middle of nowhere

Business

8/10

Excellent

22 Mar 2026

matthew

Lovely hotel but the floor in the swimming pool changing room is very slippery. I fell over and hurt my arm and hip. Staff very helpful, but floor an accident waiting to happen.

Family_with_children

4/10

Poor

18 Mar 2026

Alex

It’s says it’s 50, it looks like it!

6/10

Pleasant

16 Mar 2026

Monika

The room I was given,was not ready and not cleaned by the previous occupant. It was bit of inconvenience having to go back to checking desk and ask for a different room. In the bathroom, one of the lightbulbs was out. I couldn't see the hairdryer, apparently it was in the wardrobe,in a bag... Gym facilities - 1 broken running machine and rower. For such a big hotel it really is a shame to have such small gym with one barbell! The staff in the gym not very helpful, I had no idea where to go, and the lockers with a tap pad ,no instructions how to use it. Once given instructions,still the lockers are very temperamental, in the end I couldn't use it. I locked about 3 but couldn't unlock them at all. Glad I didn't put my stuff inside. Wanted to eat at the restaurant,but was told it's fully booked, again very disappointed having to be turn down, and had to eat in a very noisy bar area. Overall not worth the price.

Business

8/10

Excellent

16 Mar 2026

Imran

Room was clean. However, room was next to elevator which was a little noisy.

Partner

10/10

Exceptional

15 Mar 2026

Deborah

Great as always!

2/10

Poor

15 Mar 2026

Daniel

Parking is ridiculous if staying more than a night. Unsympathetic staff aswell.

10/10

Exceptional

11 Mar 2026

Karen

Calm, relaxing stay, very friendly staff.
I had a small leak in the bathroom, which was fixed quickly by a very friendly engineer.
All round good experience, highly recommended comfortable stay the night before my flight

Self

4/10

Poor

04 Mar 2026

Tristan

Room had an ensuite which did not have a door and was open to the bedroom, therefore the shower was at the head of the bed and worse still the toilet was just in one corner of the room. Went to reception and was told that was what I had booked and therefore there was nothing that they would do about it as I booked via Expedia and not directly with themselves.

I won't be using Hilton again!!

Self

8/10

Excellent

02 Mar 2026

Leanne

Clean room but dated and needs modernising. Amenities were great

10/10

Exceptional

28 Feb 2026

Lynda

Enjoyed our stay at the Hilton.

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Jennifer

Water pressure on 5th floor is poor. Couldn’t work out WiFi easily. Code written on card but no explanation given on which option to use. It asks for an American state without an option for UK on the option we initially found. Hard to find tv / music channels on tv as menu option not working. Bed was excellent.

Partner

6/10

Pleasant

25 Feb 2026

James

Basic and quite old room.

8/10

Excellent

25 Feb 2026

Christian

Clean room, no milk supplied. Excellent breakfast.
Not impressed by check in

4/10

Poor

24 Feb 2026

Henry

We where disappointed with the overall experience we had at the hotel. The Hilton brand come with a certain level of expected Luxury, however this was clearly not met. There where a few small issues with the room which we felt should have been delbt with however, obviously not been looked at for a long while. This included the sink trap not working properly, USB sockets not working and a kettle which must have had a soup or broth heated in it as there where spring onion, seads and other food items at the bottom. These things should EASALY be picked up by the cleaning team and passed on to maintinance. While on the topic of the cleaning team, I find it unacceptable for the team to be knocking on the door hourly from 9 am and talking loudly outside the door. When a hotel has a checkout time of 12 o'clock, I would think the cleaning teams would be expected to leave the booked rooms until checkout time.

The parking is £20 per night...apparently (even after a kind member of staff gave us a discount code). we did not expect to have to pay this extra fee, on top of the room price. Just make sure to be careful while using the parking facilities as the state of the tarmac is diabolical, a few punctures waiting to happen especially in smaller vehicles. For the price of parking I would expect a \"pot hole\" free parking lot.

Overall this Hilton did not meet the 4 star Hilton quality.

On a positive note, the reception staff where very friendly welcoming and helpful.

Partner

2/10

Poor

20 Feb 2026

James

Room was in disrepair with a gaping hole between the framework of the window & the building itself.

Have emailed Hilton & have had no correspondence.

Business

10/10

Exceptional

19 Feb 2026

Andrew

Breakfast was good

Partner

10/10

Exceptional

19 Feb 2026

Sheryl

Staff were amazing, particularly at breakfast as we were shown around all the Vegan options and there were plenty!

Partner

10/10

Exceptional

18 Feb 2026

MARJORIE

Our room was spotless, the hotel was great as were all the staff we met.
The Brightsmith restaurant was amazing and our fillet steak was fantastic. The waiters were very nice and polite.
The breakfast was also great so much choice.
Overall we had a great time and experience and would come back.

Family

4/10

Poor

16 Feb 2026

Spencer

Room was freezing, no heating.
Food was terrible when it eventually arrived

Business

10/10

Exceptional

15 Feb 2026

Courtney

Fabulous helpful staff, very comfortable bed, good bar and bar snacks.

Friends_and_family Friends

4/10

Poor

15 Feb 2026

Trevor

Booked a family room and the bed wasn’t set up for daughter. Shower broken and stick on the hottest setting potentially causing serious injury. Check in staff rude. Food in the bar cold and had to be sent back. Don’t recommend this hotel.

4/10

Poor

15 Feb 2026

Abigail

The staff at the hotel were great - very friendly and helpful. But our bedroom was freezing when we arrived. We used the portable heater (which obviously indicates a problem) but cold air was coming through the window area and grates all night. Also, the bar was disappointing - we got back from our event at 9pm ish - the bar was shortstaffed and the area to buy snacks was open but not staffed.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Lynn

Room was behind the lifts and it wasn’t sound proof so you head it all night when the lift was used

Business

10/10

Exceptional

09 Feb 2026

Brett

Very clean. Good facilities. Staff incredibly friendly

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Maria

Hotel was nice, great location for the NEC also. I was not impressed with staff attitude though. Our room wasn't ready to check in to, we had to wait in reception for 40 minutes even though this was after the 3pm check in time. When I asked how long it would be as we'd driven a long way and had food booked so needed to get ready, the woman on reception was very rude saying they'd been fully booked the previous night, the room wasn't ready and there was nothing they couldn't do about that. Also check out was 12.00, cleaning staff knocked our door at 11 and asked how long we'd be before checking out. I said we'd be checking out by 12 and she was annoyed by this.

Leisure Family

10/10

Exceptional

09 Feb 2026

Judith

room was clean, lovely and warm when we arrived.
Staff were friendly and helpful.

Business

10/10

Exceptional

07 Feb 2026

Jolene

Great hotel. We stay at a lot of places because of work, and this is a really decent one. Especially the breakfast. I have coeliac disease so need gluten free options, and they have loads. Plus are happy to make you a fresh cooked breakfast so there is no risk of cross contamination. The staff, especially the breakfast team, were all super friendly even though they were clearly rushed off their feet.

Business

10/10

Exceptional

06 Feb 2026

Thomas

Very helpful staff lovely big hotel great bar and food

Business

10/10

Exceptional

05 Feb 2026

Kane

Amazing staff

10/10

Exceptional

05 Feb 2026

Alison

Lovely atmosphere

Partner

6/10

Pleasant

04 Feb 2026

Blanca

Its ok

8/10

Excellent

04 Feb 2026

Lynn

Champagne reception on arrival to celebrate your anniversary!

Business

10/10

Exceptional

02 Feb 2026

Ian

Nice clean room

Business Family

6/10

Pleasant

31 Jan 2026

Lisa

The hotel itself was bright clean and spacious.
The lines for breakfast (both to get in to and then for hot food) was unacceptably long.

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Brian

Clean room, cleaned daily. Conveniently situated for the NEC, Station. Airport and Resprt world

Business Self

6/10

Pleasant

25 Jan 2026

Martyn

Staff were lovely
Air con in room kept making loud noises during the night which meant we had very little sleep as it kept waking us. Not sure why it was making a noise when it wasn’t turned on.

6/10

Pleasant

25 Jan 2026

Katie

Strange single room with the toilet in your bedroom! Also the temperature was really cold and I couldn't warm it up with the aircon system. They provided a heater in the room but the wire didn't reach the available plug sockets! Wouldn't bother staying here again.

6/10

Pleasant

25 Jan 2026

Laura

1. I requested a cot in advance that wasn’t left in the room despite reception confirming on check in that it would be there
2. I requested extra pillows while checking in which never arrived
3. The extra pillows in the wardrobe were blood stained
4. My husband ordered a dessert in the bar, it never arrived. The staff wouldn’t refund it as they “couldn’t find the ticket” the kitchen staff wouldn’t make it as they also “couldn’t find the ticket”. The waiter wouldn’t go back into the kitchen to ask, so my husband had to go to the kitchen door and ask for the dessert to be made.
5. A hotel this large and busy shouldn’t be having such poor service in the bar - we requested a dish of plain pasta for our friend’s toddler, and the waiter had to go back and forth to the kitchen 3 times before he could confirm it was possible, though there was plenty of pasta dishes on the menu.

4/10

Poor

24 Jan 2026

Natasha

Dirty room didn’t feel clean

8/10

Excellent

21 Jan 2026

Colin Frank

Staff very helpful, room spotless

Business

10/10

Exceptional

20 Jan 2026

Andrew

All great

Business

10/10

Exceptional

11 Jan 2026

Adam

Clean , lovely atmosphere. Great stay

Partner

10/10

Exceptional

10 Jan 2026

Alison

Nice room and enjoyed using the spa very handy to walk to the airport too

10/10

Exceptional

22 Dec 2025

Hannah

Best airport hotel stayed at

10/10

Exceptional

22 Dec 2025

Ismail

Good food, ambience and experience all round.
I will be back here!

8/10

Excellent

21 Dec 2025

Christopher

Antonio on reception was really helpful and friendly and went above and beyond to help us at check in. The stay was adequate, room comfy and clean but the lifts let the hotel down. Only one works at one end of reception and both times we wanted to use it with our cases, there was a long wait waiting for it to travel up and down to different floors as it was occupied. After a long wait this morning, we took some stairs down three floors only to find that the bottom floor wasn’t accessible So we had to hunt for more stairs on the first floor as again the lift was occupied and would’ve been a long wait. Also, we had until 12 to check out but housekeeping banged on the door a little after 10am to see if the room was clear. When we checked out, we weren’t asked if we enjoyed our stay either.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Richard

Most excellent sausages in the breakfast.
Good amenities in the hotel for food and during.
Good room with a massive bed!

Leisure Partner

8/10

Excellent

17 Dec 2025

Paul

It was perfectly located for what I needed and the room was spacious.

10/10

Exceptional

16 Dec 2025

Antony

Fantastic breakfast and friendly staff

Leisure Family

10/10

Exceptional

16 Dec 2025

Adam

Room spotless . Staff very courteous. The executive lounge had a lovely atmosphere

Partner

6/10

Pleasant

15 Dec 2025

Chris

The room was cold. Heating showing 24 degrees but definitely a lot cooler. Couldn't speak to anyone about it due to how busy front desk was so used express check-out.

Business

8/10

Excellent

14 Dec 2025

Anthony

Small room and bathroom. But clean with decent hotel facilities

Partner

10/10

Exceptional

11 Dec 2025

Pieter

Clean room, large room, comfortable bed.

Partner

10/10

Exceptional

07 Dec 2025

David

Very comfortable stay. With a spacious room and a delicious breakfast

Leisure Self

2/10

Poor

07 Dec 2025

Chris

The sofa bed was broken so the hotel staff put a single pull out bed in the room, but that wasn’t enough for our two children.
After attempting to call the front desk numerous times from the room without answer we had to go down to reception. They sent housekeeping who told us there was no way to put another bed in the room and the reason there was a single bed was because the sofa bed was broken. The only option was a room change but our daughter was already asleep and we had unpacked so we didn’t want to do this at 10pm at night. I originally called for the bed change at 7pm and they said they would do it whilst we were out at dinner but it was unchanged when we got home.
We decided it would be easier for one of the children to sleep on the sofa so asked for a single pillow and duvet ( again having to go to reception to request this as they didn’t answer the phone) which took 40 minutes to arrive to the room and required another call.

Friends_and_family Family

4/10

Poor

06 Dec 2025

Jennifer

10/10

Exceptional

05 Dec 2025

andrew

The hotel staff - ALL that I came into contact with were professional, polite & very very helpful. The room was spotless & extremely comfortable. I really enjoyed my stay. Thank you!

Leisure Friends

8/10

Excellent

02 Dec 2025

Angela

Room was clean, staff were helpful, food was very good and easy to get even when restaurant was closed.

Leisure Friends

2/10

Poor

01 Dec 2025

Sharron

We asked for the king bed to be separated into twin beds, both on booking and on arrival. This wasn't done until after midnight and I had to complain twice.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Matthew

Staff where absolutely fantastic, I just wish they had a smart TV in the rooms.

8/10

Excellent

28 Nov 2025

Fiona

We thought we had paid for breakfast, but when we arrived it wasn’t included. So we paid £36 for the 2 of us. It was a nice breakfast, but this questionnaire described it as “free”. It wasn’t!

I do also need to say our room was cold and that made it uncomfortable. We mentioned it to reception, and left our heater on full pelt continuously and it seemed to improve. This heater was offset by the aircon which we couldn’t stop blowing out cold air.

We ate dinner at the restaurant and felt it was poor value for the price paid. Service was good but food disappointing for the price.

And, we were nearly charged £48 for parking 25 hours. Luckily Reception sorted it out.

All in all, from the above reasons, for 1 night stay we would try another hotel if we ever visited the NEC again.

Partner

6/10

Pleasant

27 Nov 2025

Helen

Bathroom not clean - missing plug in bath, chain left hanging down the drain and covered in hair and filth from other guests. No attention to detail!

Room a little cold so a heater has been provided- not very eco friendly!!!

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Adriaan

The room was fine, but cold. It took me a while to locate the 2 kW heater in the room, after which I could regulate the temperature. There was no hot chocolate, and the water, which seemed to be provided free, was, oddly, in a can! The room was NOT serviced after night one as I would have expected.

Business Self

2/10

Poor

26 Nov 2025

Heating not working in any of the rooms my team were assigned & a toilet with no door - avoid

Business

10/10

Exceptional

23 Nov 2025

Julie

We did not have breakfast here at the hotel.

Leisure Partner

8/10

Excellent

22 Nov 2025

Barry

Good for overnight stay.

Business

6/10

Pleasant

19 Nov 2025

Peter

Check in was odd, the person forgot to tell me how to get to my room, some staff are abrupt to to the of rudeness, others are just really rude, others stuff are great, room is great but the hot drink supply is not great and no biscuits in an executive room, room was cold and air con not great.

8/10

Excellent

13 Nov 2025

Nilvanta

Large bed and good size rooms. Excellent breakfast range however the queues for toast/hot breakfast/teas were all long and ended up being a rush

4/10

Poor

11 Nov 2025

Jemma

Very quick response with room being cold and tv not working but even so a small radiator didnt help. Also bed was so hard like sleeping on floor. Worst night sleep ever for amount i paid

Business

10/10

Exceptional

10 Nov 2025

Lester

Very nice buffet breakfast, all the staff that I encountered were very courteous. I enjoyed my stay after visiting the classic car show at the NEC, I will be back next year thank you.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2025

Ray

the heating was turned off around 9pm and that left the room very cold all night, the quilt was just too thin for real warmth, and the mattress was rock hard, the bar area excessively busy and noisy to the point food couldnt be ordered until late

Business

8/10

Excellent

09 Nov 2025

Jon

Room was clean and staff very courteous

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Mark

The hotel is ok but needs a total refurbishment, it is clean and tidy but its is disappointing. Car parking charges are outrageous.

Business

10/10

Exceptional

09 Nov 2025

William

Yes all very good

Leisure Friends

6/10

Pleasant

09 Nov 2025

Nigel

Room was ok
Eating and drinking was expensive

Friends_and_family Friends

4/10

Poor

08 Nov 2025

dean

The room which was supposed to be a single deluxe was at the very end of the hotel and when first entered was very cold and even smelt damp,reported to reception advised maintenance would attend , a gentleman turned up with a electric heater and confirmed air con heating had not worked for some time ,if felt like I was lodging at rigsbys rising damp lodgings not a quality hotel.

Self

10/10

Exceptional

08 Nov 2025

Emilyn

Room was good size. Breakfast was lovely

10/10

Exceptional

06 Nov 2025

Mark

Great h

2/10

Poor

06 Nov 2025

Adrian

Cold room, stripped bathtub, the carpet in the hallway with stains and smell status.
The staff was okay, no problems with them.
But the hotel doesn’t deserve 4 stars. Maximum 2.

Business

10/10

Exceptional

06 Nov 2025

Janet

Great stay fabulous breakfast great staff , lady on the front desk at breakfast just lovely and very friendly

8/10

Excellent

03 Nov 2025

Carol

Staff friendly check in and out fast. Room small -heater i plugged in as don’t think heating worked. Had a shower. Room clean. No fridge. 1 had room 522. Enjoyed the stay but would request a different room if ever there again Breakfast good plenty it it and coffees nicecoffee

Self

2/10

Poor

03 Nov 2025

Ian

Had a very poor experience. Air conditioning unit in the room didn't work so I had to use the plug in electric heater as the room was freezing. The shower temperature thermostat seemed to be broken and even on the coldest setting is was too hot to fully submerge yourself. There was a real risk of scolding if set anything above this. The TV channels also didn't work.
All of these were reported to reception on leaving. Apart from a verbal apology and promise that these issues would be looked into there was nothing offered in the way of compensation.
In general the place is in need of some TLC. I will not be staying there again. There are much better places to stay nearby.

Business Self

8/10

Excellent

03 Nov 2025

We had a great evening and the room was very comfortable.
The breakfast was fabulous, even the fussiest foody would of enjoyed it.
Staff were helpful and new what they were doing.

Partner

10/10

Exceptional

02 Nov 2025

Sam

Lovely room, good service, if anything was looking like it could even be half a problem then the service was incredibly proactive to put it right.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Margaret

Lovely buffet breakfast ,evening meal good
Staff were ALL friendly and so helpful

Leisure Self

10/10

Exceptional

01 Nov 2025

Jason

Perfect location for NEC. Great breakfast.

8/10

Excellent

31 Oct 2025

Marc

It was overall a good stay, but £16 for parking is a bit naughty when there are no other options.

8/10

Excellent

27 Oct 2025

Paul

An enjoyable couple of days at the Hilton.
Perfect location for the NEC.

Breakfast was amazing, room was nice and staff were friendly.

Self

4/10

Poor

27 Oct 2025

Chris

Room was really cold with no ability to increase the heating. And the room was above the delivery shutter, so there was noise all night long including screaming.
Bar and choice of food looked good.
It just didnt provide a decent nights rest before a large event the next day.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Mahnaz

Good hotel, but very poor check-in experience

Our stay at this otherwise nice hotel began with a very disappointing check-in. Despite arriving at 3:30 p.m., our room was still not ready. Nadia at the front desk was rude and dismissive, telling us to wait 10 minutes with no apology. When we returned after 10–15 minutes, she again responded rudely, saying it had only been eight minutes. A few minutes later, she refused to serve us altogether, forcing us to rejoin another queue and wait an additional 20 minutes.

As a Hotels.com Gold member and frequent business traveller, I have NEVER experienced such unprofessional behaviour, especially at a Hilton property. Fortunately, Abud at the second desk was courteous, apologised and offered us three drink vouchers as compensation.

Aside from the check-in issue, the rest of our stay was pleasant. The breakfast and pool staff were friendly and professional, and the facilities were good. Overall, I can recommend this hotel—but I strongly hope management addresses the behaviour of certain front desk staff to ensure all guests are treated with respect.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Donald

Very nice hotel. The only reason I have marked it down slightly is that the toilet in our room would not flush properly which we reported within an hour of arrival. This was not fixed despite us being here for 2 night. That said it would not out is off staying here again.

Leisure Partner

8/10

Excellent

18 Oct 2025

Erika

Well done to the staff

The hotel was extremely busy . The staff did really well managing check in breakfast and bar service and should be commended .
There was a difficult group at a wedding and they appeared to manage them with efficiency and without fuss

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Marion

Great stay but my only complaint is check in…. I’m a disabled traveler and use crutches , I stood in a long Que for a long time yet no members of staff offered any help to me. There should be a disability check in. I stay here year after year and nothing changes.

6/10

Pleasant

17 Oct 2025

dave

Did not have breakfast

Partner

8/10

Excellent

16 Oct 2025

Pardeep

I was woken up around 3am by someone trying to open my room door. It was a very distressing experience — I felt unsafe and unsettled. When I contacted reception to report it, the staff simply replied, “Unfortunately there are a lot of drunk people at the hotel tonight,” and took no further action to check or reassure me.

Leisure Partner