Name: Hilton Birmingham Metropole
Address: National Exhibition Centre, Marston Green, B40 1PP, GB

8/10

Excellent

25 Jul 2026

Joe

Breakfast was great

10/10

Exceptional

21 Jul 2026

wilbert

Check in was a breeze, helpful staff.

8/10

Excellent

21 Jul 2026

Peter

Hotel excellent. Parking massively expensive, pre pay is cheaper but no warning of this that I noticed

Self

8/10

Excellent

21 Jul 2026

Richard

Really nice hotel. Bit pricey but it’s worth it. Breakfast didn’t seem very organised as it was previously. Not sure what was missing but something was. The offerings were amazing though. So much choice.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Amanda

The hotel staff was great, the room was clean, and the fan and air conditioning was appreciated. The only thing that wasn’t great was the food from the bar. I got coleslaw, French fries, and a salad for nibbles in between sessions at the conference I was at and the coleslaw had a weird cheesy almost fishy aftertaste, the fries were a bit soggy, and there was no dressing choices for the salad so it just came with olive oil on it. Otherwise, everything else was great about our stay

Partner

8/10

Excellent

20 Jul 2026

True Refrigeration Uk Sales -

Very slow check in and slow service at the bar. Noisy AC in the room and dodgy door / windows. Breakfast and food really good. Not bad for a conference hotel but dont stay for pleasure reasons.

Business

8/10

Excellent

17 Jul 2026

Joanna

While staff were great, unfortunately in my assistant access room (as many rooms did not have) there was no working air con, the hotel knew this & did not advise me before hand. A small desk fan was provided & I needed to requst another 1 to try to combat the heat. Parking on site is expensive.

8/10

Excellent

17 Jul 2026

Sandra

Large clean rooms. Unfortunately lacking in shelving for clothing and toiletries. Otherwise we'll equipped with lots of amenities.

Self

2/10

Poor

17 Jul 2026

Katy

Have been double charged for a room and struggling to get my money back. This is after the hotel accidentally cancelled my hotel booking for one of the nights that was covered by a charity. Has been a miscommunication as stayed in the same room and now they are saying I was a no show
No AC in the rooms
Pool closed for maintenance during stay

Friends_and_family Family

8/10

Excellent

16 Jul 2026

David

Cool

Self

10/10

Exceptional

14 Jul 2026

Alex

Was a great room, clean, tidy
Came with iron, hairdryer, safe
Lots of plugs and good location
Staff friendly and helpful
Good bar in lobby
Easy to get to NEC

Partner

2/10

Poor

12 Jul 2026

Ryan

Sucked

4/10

Poor

05 Jul 2026

Jonathan

This hotel is super convenient to the BP Pulse Live arena for shows but the property wasn’t what I have come to expect from a Hilton property. There is also apparently a night club on site so we could hear the booming base as we were trying to sleep until late into the evening (2-3am).

Partner

8/10

Excellent

30 Jun 2026

Stephen

Room was clean and functional.

Self

10/10

Exceptional

30 Jun 2026

Donna

The staff couldn’t be anymore helpful. Highly recommend

6/10

Pleasant

29 Jun 2026

Andrew

Hotel is there for the NEC. It has a couple of bars one of which is over the lake. Good enough but quite overpriced in my opinion.
Parking costs £30

Self

6/10

Pleasant

20 Jun 2026

Karen

Nick the concierge and Fiona in the Gild bar were amazing and really helpful. We ate in the Gild bar on our second night and the food was very good.

The rooms are looking a little run down but the aircon was working well and it was quiet.

The swimming pool area was looking tired and the floor around the pool was exceptionally wet and slippery.

Overall, good location for the NEC which was the reason for our stay.

Partner

6/10

Pleasant

19 Jun 2026

Mary

The high handed attitude about not servicing the room daily as they are a sustainability hotel. That shouldn’t mean dirty cups not removed and replaced with clean ones or empty refreshments tray. I did not expect to have to have any such conversation. My bed was not made, but I can live with it. Dirty crockery left outside rooms in the corridor. Staff were friendly and helpful but not necessarily properly trained.

Friends

10/10

Exceptional

17 Jun 2026

Mark

The room was spacious and clean. The staff were friendly and helpful. Breakfast was plentiful and great quality.
First class experience.

Partner

10/10

Exceptional

17 Jun 2026

Pauline

Clean, lively, conveniently situated.
Didn’t like the rats running across the path near where the new pods are being built. Can this be addressed.

Friends

10/10

Exceptional

16 Jun 2026

Martin

amazing experience, highly recommend

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

binyam weldegebrial

Every Thing

10/10

Exceptional

13 Jun 2026

Jay

Check in took nearly 45 minutes as there was an Elvis convention, which wasn't advertised on the website when we were booking. So there were alot of people trying to check in at the same time

After check in was complete, the never of staff showed us where all the facilities were and booked us into the spa and swimming pool, which was a great enjoyment for the kids

Evening meal was great. Ambiance was nice and staff were very helpful

Family_with_children

8/10

Excellent

13 Jun 2026

Helen

When I checked in, they said I would get a receipt for parking at checkout. At checkout it was really busy and I had to wait just to get the receipt, otherwise I could have dropped my key card in the express checkout box and got on my way. I asked why they didn't give the receipt at check in or post it under the room door. Apparently it takes a while to load on the system so they can't issue it immediately and they can't put it under the room door as the carpets are too thick. If you want a swift check out, I suggest you check with the reception desk mid stay if the receipt is ready, whenever you notice it's quiet.

Self

2/10

Poor

07 Jun 2026

Charlotte

We had an awful stay at Hilton Birmingham Metropole.

The experience started with extremely long queues, but the biggest issue was being woken by the fire alarm at 2am. After being forced to stand outside in horrendous rain and thunder, we eventually returned to our room and got back into bed, only to be woken again a few hours later by another false alarm.

While in the lift during the first evacuation, another guest told us they had experienced the same issue repeatedly throughout the week during the night, which is quite frankly unacceptable. Our child was absolutely petrified by the whole ordeal, and after the second alarm we decided to pack up and prepare to leave.

As a result, we got virtually no sleep at all. It's a real shame because the hotel itself is lovely and the décor is beautiful, but the repeated false alarms completely ruined our stay. Unfortunately, we cannot recommend it based on our experience.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Simon

Clean room good facilities lovely breakfast

Partner

8/10

Excellent

06 Jun 2026

Annina

The lobby and restaurants are nice, up to date. The hallways and rooms need TLC. The hallway carpet has a terrible old, musty smell and the rooms/bathrooms were not the cleanest I’ve seen (hair pins left on floor) but the staff was very helpful, very friendly and the location to NEC is ok except for the rats. The walkway leaving the hotel may be full of trees but we saw no less than 2 rats during the day every time we walked the path.

Business

10/10

Exceptional

06 Jun 2026

Mark

Nice hotel, good location for NEC and good ok.

Business

6/10

Pleasant

05 Jun 2026

Annette

Had a room at the back with a tiny window at the top that we couldn't see anything out of or open, aircon didn't work, remote for tv missing and no shower gel in the container. We went and changed rooms and the staff were very helpful, probably because we shouted a little at them. New room, aircon was still not great but at least we could open the window to let some air in. Rooms are looking tired and could do with a refub for the money you pay for them. It was games expo and we took to the stairs as the lifts were very busy and one was closed off. As for the stair ways, they've not been swept in years, there was that much dust and hair in them you could knit a jumper. Breakfast was good and the staff were cleaning all the time and kept the tables available.

Friends_and_family Family

2/10

Poor

05 Jun 2026

Richard

Check in was 10+ deep, a poo still in the loo from the previous room occupant along with there rolled up crusty socks

4/10

Poor

04 Jun 2026

Kathryn

Location is excellent with a good sized car park. Shame the room was quite poor. Aircon wasn’t working and made the stay terrible. Not what I was expecting from a Hilton.

Business

2/10

Poor

22 May 2026

Martin

The room I was given (single occupancy to be fair) was similar to student accommodation. The small bed was pushed up against the wall. The shower was cramped, the shower gel was empty. The carpet had a threadbare patch, the wallpaper was peeling away in a couple of corners and the net curtain on the window wasn't well attached. Oh, and yes, the bathroom had no door, which was an interesting design feature.

If you get a room like this, you'd be better off staying at a travel lodge.

Also, we were asked to leave the car-park earlier than intended as they had a large function on.

Despite all of the above negativity, I would like to say that all the staff around the hotel were great - friendly, polite and helpful.

Business

8/10

Excellent

21 May 2026

John

?

4/10

Poor

20 May 2026

Richard

Huge, very unwelcoming hotel. Queues for everything

Room weird, no bathroom door. Air con very noisy. Unusable at night.

Queues for breakfast and difficult to find a seat.

Food for dinner absolutely awful. Pasta cooked to the point of falling apart to mash. Terrible and inexcusably poor, even for hotel food.

Of all the hotels around the NEC, this has been the worst.

Self

10/10

Exceptional

18 May 2026

Lauren

We had a great one night stay whilst attending an even at the NEC, which is within very easy walking distance. The hotel was clean, the staff were all very friendly and helpful and our room comfortably accommodated our family of four. The swimming pool was a highlight for my children, as was the delicious dinner and breakfast we enjoyed during our stay.

Friends_and_family Family

8/10

Excellent

17 May 2026

Tabassum

The breakfast had a great variety and fresh. Hotel nice with giod facilities.

Self

10/10

Exceptional

13 May 2026

Michelle

Breakfast selection was amazing
Room was clean
Gym was small but good enough for a hotel

Business

10/10

Exceptional

12 May 2026

Ibtissam

It was so good the stuff were very nice and helpful the hotel was clean

Friends_and_family Family

8/10

Excellent

10 May 2026

Brian

Great location for NEC. booked a small room but it did everything I needed. Great value

Business

10/10

Exceptional

06 May 2026

Gareth

Lovely hotel and convenient for the NEC. Great parking although its charged for. 10 minute walk to NEC. Food and drinks nice but quite expensive.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Soheil

We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay.
The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference.
The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient.
A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out.
Thank you to the whole team – we would definitely stay again and highly recommend it to others!

Friends_and_family Family

4/10

Poor

03 May 2026

Jonathan

Bed was rock hard, toilet didn’t flush properly

Family_with_children

10/10

Exceptional

29 Apr 2026

Charlotte

Visited for a work trip at the NEC. Convenient walking distance to the NEC and resorts world. Restaurants, breakfast and gym and spa were lovely and clean and the rooms were nice too. Nothing bad to say really! Would stay again!

6/10

Pleasant

25 Apr 2026

Natalie

The staff were very friendly, helpful and professional.
Breakfast was good, they ran out of cups/mugs for the hot drinks so we had to use disposable cups.
Room- Hair clump found on carpet in the bedroom. Too layer of bath was damaged. Toilet roll holder was loose and we couldn’t tighten it.
Corridors are noisey when people are talking, can hear everything in the rooms.

Partner

10/10

Exceptional

14 Apr 2026

Donna

Quick easy check in. Friendly staff. Plenty of room in the car park when we arrived mid afternoon on a Saturday. Nice room. Quite small bathroom but adequate. Good location for resort world, NEC and train station.

Partner

10/10

Exceptional

09 Apr 2026

Chris

Room, breakfast, facilities... Everything was / is good at this hotel. Have been staying for years now, and always sleep well and enjoy it!

Business

10/10

Exceptional

04 Apr 2026

Brianna

Clean, easy check in and out. Great room service. Room was a bit out of the way and difficult to find at first as was accessed by separate elevator but staff was helpful. A bit odd that bathroom had no door.

10/10

Exceptional

31 Mar 2026

Joanne

Fantastic breakfast buffet

Family

6/10

Pleasant

30 Mar 2026

Sarah

Busy hotel, noise travels through corridor. We had trouble sleeping.

Friends_and_family Friends

4/10

Poor

28 Mar 2026

Fabio

No refrigerator, microwave, ice. Lighting in rooms is impossible to do makeup. Carpet smells. Parking is terrible. Incredibly overpriced.

2/10

Poor

28 Mar 2026

Chris

Booked a couple of weeks out. Had to cancel due to a family bereavement and was able to tell them that a week in advance. They don’t care and just stuck to their no cancellation policy for this type of booking. Won’t book or use a Hilton again!

Business

8/10

Excellent

28 Mar 2026

Chi Hwa

Good and fresh food at breakfast, although only traditional British type of menu.

Business

6/10

Pleasant

27 Mar 2026

Mohammed

Good breakfast selection and polite staff. Rooms are falling apart, dusty, poor amenities. Not worth the extortionate money, stay somewhere else.

6/10

Pleasant

25 Mar 2026

Rosa

Room was clean but only partially renovated. Old tired bathroom. Extortionate given its in the middle of nowhere

Business

8/10

Excellent

22 Mar 2026

matthew

Lovely hotel but the floor in the swimming pool changing room is very slippery. I fell over and hurt my arm and hip. Staff very helpful, but floor an accident waiting to happen.

Family_with_children

4/10

Poor

18 Mar 2026

Alex

It’s says it’s 50, it looks like it!

6/10

Pleasant

16 Mar 2026

Monika

The room I was given,was not ready and not cleaned by the previous occupant. It was bit of inconvenience having to go back to checking desk and ask for a different room. In the bathroom, one of the lightbulbs was out. I couldn't see the hairdryer, apparently it was in the wardrobe,in a bag... Gym facilities - 1 broken running machine and rower. For such a big hotel it really is a shame to have such small gym with one barbell! The staff in the gym not very helpful, I had no idea where to go, and the lockers with a tap pad ,no instructions how to use it. Once given instructions,still the lockers are very temperamental, in the end I couldn't use it. I locked about 3 but couldn't unlock them at all. Glad I didn't put my stuff inside. Wanted to eat at the restaurant,but was told it's fully booked, again very disappointed having to be turn down, and had to eat in a very noisy bar area. Overall not worth the price.

Business

8/10

Excellent

16 Mar 2026

Imran

Room was clean. However, room was next to elevator which was a little noisy.

Partner

10/10

Exceptional

15 Mar 2026

Deborah

Great as always!

2/10

Poor

15 Mar 2026

Daniel

Parking is ridiculous if staying more than a night. Unsympathetic staff aswell.

10/10

Exceptional

11 Mar 2026

Karen

Calm, relaxing stay, very friendly staff.
I had a small leak in the bathroom, which was fixed quickly by a very friendly engineer.
All round good experience, highly recommended comfortable stay the night before my flight

Self

4/10

Poor

04 Mar 2026

Tristan

Room had an ensuite which did not have a door and was open to the bedroom, therefore the shower was at the head of the bed and worse still the toilet was just in one corner of the room. Went to reception and was told that was what I had booked and therefore there was nothing that they would do about it as I booked via Expedia and not directly with themselves.

I won't be using Hilton again!!

Self

8/10

Excellent

02 Mar 2026

Leanne

Clean room but dated and needs modernising. Amenities were great

10/10

Exceptional

28 Feb 2026

Lynda

Enjoyed our stay at the Hilton.

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Jennifer

Water pressure on 5th floor is poor. Couldn’t work out WiFi easily. Code written on card but no explanation given on which option to use. It asks for an American state without an option for UK on the option we initially found. Hard to find tv / music channels on tv as menu option not working. Bed was excellent.

Partner

6/10

Pleasant

25 Feb 2026

James

Basic and quite old room.

8/10

Excellent

25 Feb 2026

Christian

Clean room, no milk supplied. Excellent breakfast.
Not impressed by check in

4/10

Poor

24 Feb 2026

Henry

We where disappointed with the overall experience we had at the hotel. The Hilton brand come with a certain level of expected Luxury, however this was clearly not met. There where a few small issues with the room which we felt should have been delbt with however, obviously not been looked at for a long while. This included the sink trap not working properly, USB sockets not working and a kettle which must have had a soup or broth heated in it as there where spring onion, seads and other food items at the bottom. These things should EASALY be picked up by the cleaning team and passed on to maintinance. While on the topic of the cleaning team, I find it unacceptable for the team to be knocking on the door hourly from 9 am and talking loudly outside the door. When a hotel has a checkout time of 12 o'clock, I would think the cleaning teams would be expected to leave the booked rooms until checkout time.

The parking is £20 per night...apparently (even after a kind member of staff gave us a discount code). we did not expect to have to pay this extra fee, on top of the room price. Just make sure to be careful while using the parking facilities as the state of the tarmac is diabolical, a few punctures waiting to happen especially in smaller vehicles. For the price of parking I would expect a \"pot hole\" free parking lot.

Overall this Hilton did not meet the 4 star Hilton quality.

On a positive note, the reception staff where very friendly welcoming and helpful.

Partner

2/10

Poor

20 Feb 2026

James

Room was in disrepair with a gaping hole between the framework of the window & the building itself.

Have emailed Hilton & have had no correspondence.

Business

10/10

Exceptional

19 Feb 2026

Andrew

Breakfast was good

Partner

10/10

Exceptional

19 Feb 2026

Sheryl

Staff were amazing, particularly at breakfast as we were shown around all the Vegan options and there were plenty!

Partner

10/10

Exceptional

18 Feb 2026

MARJORIE

Our room was spotless, the hotel was great as were all the staff we met.
The Brightsmith restaurant was amazing and our fillet steak was fantastic. The waiters were very nice and polite.
The breakfast was also great so much choice.
Overall we had a great time and experience and would come back.

Family

4/10

Poor

16 Feb 2026

Spencer

Room was freezing, no heating.
Food was terrible when it eventually arrived

Business

10/10

Exceptional

15 Feb 2026

Courtney

Fabulous helpful staff, very comfortable bed, good bar and bar snacks.

Friends_and_family Friends

4/10

Poor

15 Feb 2026

Trevor

Booked a family room and the bed wasn’t set up for daughter. Shower broken and stick on the hottest setting potentially causing serious injury. Check in staff rude. Food in the bar cold and had to be sent back. Don’t recommend this hotel.

4/10

Poor

15 Feb 2026

Abigail

The staff at the hotel were great - very friendly and helpful. But our bedroom was freezing when we arrived. We used the portable heater (which obviously indicates a problem) but cold air was coming through the window area and grates all night. Also, the bar was disappointing - we got back from our event at 9pm ish - the bar was shortstaffed and the area to buy snacks was open but not staffed.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Lynn

Room was behind the lifts and it wasn’t sound proof so you head it all night when the lift was used

Business

10/10

Exceptional

09 Feb 2026

Brett

Very clean. Good facilities. Staff incredibly friendly

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Maria

Hotel was nice, great location for the NEC also. I was not impressed with staff attitude though. Our room wasn't ready to check in to, we had to wait in reception for 40 minutes even though this was after the 3pm check in time. When I asked how long it would be as we'd driven a long way and had food booked so needed to get ready, the woman on reception was very rude saying they'd been fully booked the previous night, the room wasn't ready and there was nothing they couldn't do about that. Also check out was 12.00, cleaning staff knocked our door at 11 and asked how long we'd be before checking out. I said we'd be checking out by 12 and she was annoyed by this.

Leisure Family

10/10

Exceptional

09 Feb 2026

Judith

room was clean, lovely and warm when we arrived.
Staff were friendly and helpful.

Business

10/10

Exceptional

07 Feb 2026

Jolene

Great hotel. We stay at a lot of places because of work, and this is a really decent one. Especially the breakfast. I have coeliac disease so need gluten free options, and they have loads. Plus are happy to make you a fresh cooked breakfast so there is no risk of cross contamination. The staff, especially the breakfast team, were all super friendly even though they were clearly rushed off their feet.

Business

10/10

Exceptional

06 Feb 2026

Thomas

Very helpful staff lovely big hotel great bar and food

Business

10/10

Exceptional

05 Feb 2026

Kane

Amazing staff

10/10

Exceptional

05 Feb 2026

Alison

Lovely atmosphere

Partner

6/10

Pleasant

04 Feb 2026

Blanca

Its ok

8/10

Excellent

04 Feb 2026

Lynn

Champagne reception on arrival to celebrate your anniversary!

Business

10/10

Exceptional

02 Feb 2026

Ian

Nice clean room

Business Family

6/10

Pleasant

31 Jan 2026

Lisa

The hotel itself was bright clean and spacious.
The lines for breakfast (both to get in to and then for hot food) was unacceptably long.

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Brian

Clean room, cleaned daily. Conveniently situated for the NEC, Station. Airport and Resprt world

Business Self

6/10

Pleasant

25 Jan 2026

Martyn

Staff were lovely
Air con in room kept making loud noises during the night which meant we had very little sleep as it kept waking us. Not sure why it was making a noise when it wasn’t turned on.

6/10

Pleasant

25 Jan 2026

Katie

Strange single room with the toilet in your bedroom! Also the temperature was really cold and I couldn't warm it up with the aircon system. They provided a heater in the room but the wire didn't reach the available plug sockets! Wouldn't bother staying here again.

6/10

Pleasant

25 Jan 2026

Laura

1. I requested a cot in advance that wasn’t left in the room despite reception confirming on check in that it would be there
2. I requested extra pillows while checking in which never arrived
3. The extra pillows in the wardrobe were blood stained
4. My husband ordered a dessert in the bar, it never arrived. The staff wouldn’t refund it as they “couldn’t find the ticket” the kitchen staff wouldn’t make it as they also “couldn’t find the ticket”. The waiter wouldn’t go back into the kitchen to ask, so my husband had to go to the kitchen door and ask for the dessert to be made.
5. A hotel this large and busy shouldn’t be having such poor service in the bar - we requested a dish of plain pasta for our friend’s toddler, and the waiter had to go back and forth to the kitchen 3 times before he could confirm it was possible, though there was plenty of pasta dishes on the menu.

4/10

Poor

24 Jan 2026

Natasha

Dirty room didn’t feel clean

8/10

Excellent

21 Jan 2026

Colin Frank

Staff very helpful, room spotless

Business

10/10

Exceptional

20 Jan 2026

Andrew

All great

Business

10/10

Exceptional

11 Jan 2026

Adam

Clean , lovely atmosphere. Great stay

Partner

10/10

Exceptional

10 Jan 2026

Alison

Nice room and enjoyed using the spa very handy to walk to the airport too

10/10

Exceptional

22 Dec 2025

Hannah

Best airport hotel stayed at

10/10

Exceptional

22 Dec 2025

Ismail

Good food, ambience and experience all round.
I will be back here!

8/10

Excellent

21 Dec 2025

Christopher

Antonio on reception was really helpful and friendly and went above and beyond to help us at check in. The stay was adequate, room comfy and clean but the lifts let the hotel down. Only one works at one end of reception and both times we wanted to use it with our cases, there was a long wait waiting for it to travel up and down to different floors as it was occupied. After a long wait this morning, we took some stairs down three floors only to find that the bottom floor wasn’t accessible So we had to hunt for more stairs on the first floor as again the lift was occupied and would’ve been a long wait. Also, we had until 12 to check out but housekeeping banged on the door a little after 10am to see if the room was clear. When we checked out, we weren’t asked if we enjoyed our stay either.

Friends_and_family Family