Name: ibis budget Birmingham International Airport - NEC
Address: Ambassador Road Solihull Birmingham International, Birmingham, B263QL, GB

8/10

Excellent

19 Jul 2026

MaryAnn

The staff were nice. The blackout blind was broken and it was a little noisy.

8/10

Excellent

18 Jul 2026

Paula

Really handy for a very late flight arrival, that turned out to be 5am. The staff were really helpful & cheery - a credit to the place.

Theres no denying the carpets are grubby, our toilet door handle was loose, we had decorative cowebs and in several busy places around the hotel there are coffee dribbles on the walls.

But it was a pit stop after a flight. We'd stayed in the Luton airport Ibis budget and thought the standard would be consistent. Without expectations of basic but housekeeping/general cleanliness was off putting.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Hayley

Excellent location to the airport . Travelled on train which saved car parking fees. Coffee available 24hours free of charge. Staff efficient on check in explaining the amenities. Would definitely use again

Partner

10/10

Exceptional

16 Jul 2026

Esther

Use this Ibis all the time for a night before a very early flight. Easy transaction, convenient location, clean and quiet

Self

8/10

Excellent

15 Jul 2026

LEE

ideal for airport stay prior to early flight at low cost!

Self

8/10

Excellent

15 Jul 2026

Pip

Really good location for the airport. Room was clean and had everything we needed for a night’s stay before we flew early morning.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

darron

Room clean and comfortable although no kettle etc. Staff friendly and helpful. Decent buffet style breakfast

10/10

Exceptional

14 Jul 2026

Sue

Second time staying there. Love being so close to the airport. Will definitely stay there again.

Self

6/10

Pleasant

13 Jul 2026

Peter

Room is functional, but no more.

Air-conditioning does not work. It blows hot air.

Poor nights sleep

Partner

8/10

Excellent

13 Jul 2026

Howard

All ok
It was as described

2/10

Poor

09 Jul 2026

Melanie

I can not begin to tell you to not work with this property. I was extremely disappointed in speaking with numerous people on their team and the lack of support I received.

I paid for this in full but was not able to stay.

2/10

Poor

09 Jul 2026

Melanie

I can not begin to tell you to not work with this property. I was extremely disappointed in speaking with numerous people on their team and the lack of support I received.

All I can stay is LOOK SOMEWHERE ELSE

6/10

Pleasant

08 Jul 2026

Stephen

This is a budget hotel. We used it as our flight into BHX was very late evening. It is no frills but clean and has everything you would expect from a modern hotel room. I wouldn't have chosen it for any other purpose than we did.

Partner

2/10

Poor

08 Jul 2026

ingrid

What shade of hell in the 21st century for £177 for single occupancy has not got a private toilet . Room tiny, no lighting by bedside so if you get up in dark have to go to front door to switch a light on. Bunk bed over the head of double bed makes it hot & claustophic . The shower room is a joke, a bathroom including a toilet on a ferry is considerably bigger that this coffin minus a toilet. Avoid at all cost

Self

8/10

Excellent

08 Jul 2026

Deborah

If you need somewhere to sleep before an early flight or late arrival this perfectly okay. I was at the NEC for an event and didn’t fully appreciate the ‘budget’ tag🙈

Business

8/10

Excellent

07 Jul 2026

Mary

There was only tea making facilities on the first floor. Not being able to make a drink first thing in the morning was very disappointing. And I imagine it’s not nice for those on the first floor with so many people walking past.

Self

10/10

Exceptional

06 Jul 2026

Jane

Easy affordable stopover hotel.

Self

8/10

Excellent

06 Jul 2026

Aideen

Very close to terminal but clearer directions we went on to nec

Partner

8/10

Excellent

05 Jul 2026

Tracy

Basic but perfdct for airport stop over.

Partner

8/10

Excellent

02 Jul 2026

CHRISTINE

Great for the airport, nothing special

Partner

4/10

Poor

30 Jun 2026

Christopher

I stayed here for one night before an early morning flight, and unfortunately it was disappointing.

The room felt more like a portacabin than a hotel room. The air conditioning didn’t work, and the overall build quality felt very cheap and plasticky. Even basic amenities were lacking; there were no tea or coffee facilities in the room, and you have to go to another floor if you want a hot drink, which is inconvenient.

Overall, I don’t think the stay offered good value for money. In my opinion, it’s worth around £30 per night at most.

Partner

10/10

Exceptional

30 Jun 2026

Christine

Clean rooms staff very professional def stay again gd value for money

2/10

Poor

29 Jun 2026

AMINA

Subject: Formal Complaint and Request for Refund and Compensation
Dear IBIS Hotel team,
I am writing to formally complain about my stay at your hotel. Upon exiting the bathroom, I slipped due to a lack of a proper bath mat—just a small towel was hung on the door. As a result, I sustained serious injuries: my right thumb, three toes on my right foot, and my left shoulder were all hurt. Additionally, there was no emergency service or assistance button in the room, nor was there a phone nearby for help. I was left stranded without proper clothing.
Furthermore, the room lacked basic amenities: no iron, no kettle, and no charging points. The floor was dangerously wet, causing this fall, and I am extremely dissatisfied with the overall service. I request a full refund for my stay and seek compensation for the injuries I have suffered.
Please respond at your earliest convenience.
Sincerely,
Amina saeed
26 June to 29th June 2026

Self

8/10

Excellent

29 Jun 2026

Joyce

The hotel was clean and quiet. it was perfect for getting to the Airport, just a short walk across the car park. The staff were very helpful.

Self

8/10

Excellent

28 Jun 2026

Colin

Good for the 1 night stay before an early flight. Clean and comfortable with free tea/coffee facilities on the 1st floor.

Self

8/10

Excellent

28 Jun 2026

Kimberley

Easy check in after a flight in the middle of the night. Right outside departures so easy to get to. Cheap and cheerful, basic rooms but did what we needed - a bed for the night.
Did have multiple rooms booked from about 6 months previously but were still placed at quite a distance from eachother

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Neil

Had a family room with double bed and single bunk above, it was fine. Not a lot of surface space in the room, shower was a bit dodgy but basic and kind of as expected for the price. Room with tea and coffee on each floor, no real choice available. Fine for an anticipated poor sleep before an early flight.

Family_with_children

8/10

Excellent

26 Jun 2026

Tim

Very busy hotel

8/10

Excellent

26 Jun 2026

Brenda

It was fine. Budget but comfy bed. Surprisingly quiet for being at the airport

Self

8/10

Excellent

26 Jun 2026

Kevin

Parking is an issue as the airport parking was very expensive.

10/10

Exceptional

22 Jun 2026

Daniel

Very polite staff and excellent value for money. Food and drink sensibly priced and good quality.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Peter

Great hotel for a pre-flight stop-over. No hassle booking in. Good accommodation with excellent shower system. Restaurant food very good if a little expensive.

Partner

2/10

Poor

17 Jun 2026

Lora

Even for 2 starts hotel is very bad

Business

2/10

Poor

17 Jun 2026

Allegria

Rooms needs an upgrade

Business

6/10

Pleasant

17 Jun 2026

Donna

Very basic but served its purpose !

Partner

6/10

Pleasant

16 Jun 2026

Douglas

It was adequate

Family

10/10

Exceptional

16 Jun 2026

Alan

Rooms were very clean, staff helped us out greatly and everything was done

Business

8/10

Excellent

15 Jun 2026

james

Value for the price and the fact that it’s a basic hotel

Self

10/10

Exceptional

12 Jun 2026

Terry

Very convenient. Staff efficient and very helpful

Partner

4/10

Poor

11 Jun 2026

Amanda

I had to phone about something and was greeted with \"what do you want\" which was a bit abrupt. They did sort my query out (I sent a message). When we arrived at the check in its fair to say we didn't get the warm welcome promised on their ads. The bar staff and the restaurant staff however were more friendly. I wouldn't stay again. It's expensive and I've stated in much nicer hotels for less.

Partner

8/10

Excellent

09 Jun 2026

Niall

Comfortable room, good breakfast, very close to the airport and NEC.

Self

6/10

Pleasant

08 Jun 2026

Susan

I find the rooms very small and claustrophobic but you have no choice unless you want to pay silly money at the airport.
Food is also very overpriced.

Partner

6/10

Pleasant

08 Jun 2026

Joanne

It was clean. It wasn't too noisy as some airport hotels can be. Slept fine. Very convenient about 3 minutes fairly flat walk from terminal. Check in efficient. Food available, but I didn't use restaurant. In budget side you have to get tea and coffee from a self service room on Floor 1, no drinks facilities in bedroom.
Light switches are not intuitive for bedside light. Window shade broken and could not be raised, some holes in it let light through. Disappointed there was not a single socket that had a USB port on it, you needed a 3 pin adaptor. This feels an easy modification and so standard in most hotels.

Self

8/10

Excellent

07 Jun 2026

Edna

The room was small b I clean and ok for a one night stay. Check in and out was fasr.

8/10

Excellent

07 Jun 2026

Alison

Well worth an overnight stay when using local facilities. It is our favourite way to start our holidays.

Partner

10/10

Exceptional

03 Jun 2026

David

Great location, walk to the airport.
Very neat and clean rooms.
Staff were all friendly and efficient.

Partner

10/10

Exceptional

03 Jun 2026

Adrienne

Easy walk to the terminal for an early flight. room was pretty hot, but otherwise spot on.

4/10

Poor

02 Jun 2026

Alexander

Budget quality at luxury prices. Walls are paper thin & hotel generally noisy. Rooms are tiny & very basic. Don’t expect to get much sleep!

Partner

8/10

Excellent

31 May 2026

glen

Air-conditioning unit in the room was very bad and you could see the filters had not been changed in a very long time

Friends_and_family Family

10/10

Exceptional

29 May 2026

Denise

Had a room the night before an early flight. Every thing was good. Had a meal in the restaurant and it was pretty good.

Partner

8/10

Excellent

29 May 2026

Simon

The Budget room was OK but had no tea or coffee making facilities in the room. The toilet did not have a ventilator. The shower was OK but not that powerful.

Partner

8/10

Excellent

24 May 2026

Jacqueline

Nice stay convenient for Airport

Self

6/10

Pleasant

23 May 2026

Richard

This is INDUSTRIAL hotel keeping. Useful if you need to be at the Airport overnight, but that's all

8/10

Excellent

23 May 2026

Gail

It was ideal stay for an early flight from the airport.

Self

2/10

Poor

21 May 2026

Paul

The Ibis budget was relatively cheap. There was no coffee/tea making equipment in the room. Instead there were coffee/tea facilities hidden away on the first floor. The room key stops working if you put it near your phone. You need to use your key to make the lift work, but then again the lift does not always work, even with the key.
If you want decent facilities at the airport you will need to spend more. If you want a bed for a few hours and don’t expect much, then you will be happy.

Partner

6/10

Pleasant

20 May 2026

Rachael

The rooms were quiet but do feel really small (a tall person couldn’t sit up comfortably in bed as you would hit your head on the bunk). It was hard to control the temperature but the duvet is thin to help combat you getting too hot.

Business

10/10

Exceptional

19 May 2026

Robert

Good clean basic hotel evening meal good. Left by 4.00am so no idea re breakfast quality.

Partner

8/10

Excellent

17 May 2026

Gina

Room was small and basic but comfy.Toilet floor not the cleanest.Staff very good.

4/10

Poor

17 May 2026

Paul

Booked in, but no information about how to get to our room, not was there any thought about providing directions to the room or where the dining room was. The room was clean, & that was the only good thing to say about it. It was the first time ever staying in an Ibis, & will be the last. We didn't stay for breakfast as our flight left at 07.25, but I have subsequently found out that the breakfast starts being served very early, but we weren't told that either. We were taken to Birmingham airport, so didn't use the parking facilities. The evening menu was very poor, basically offering bergers & alike but not much choice. Very poor over all.

10/10

Exceptional

17 May 2026

martyn

It’s one of those “it does what it says on the tin”. 1 night pre morning flight well worth the cheap cost. Is it luxury. Probably not. Is it ok. Definitely. Price and location mean 5*

Friends_and_family Family

6/10

Pleasant

16 May 2026

Declan

Rooms very small

Business

8/10

Excellent

12 May 2026

Gillian

Efficient small rooms w a large social areas to acquire food and drinks. Good security for being less than 5 min walk to airport . Train to hotel is 10-15 min walk . Good value .

Self

10/10

Exceptional

10 May 2026

david

Nice clean room. All that was required.

Self

4/10

Poor

09 May 2026

Alison

Very basic, no kettle for a hot drink in the room but convenient for early morning flights

Friends_and_family Family

6/10

Pleasant

08 May 2026

Adam

Very Basic rooms.
Toilet separate to room, with small shower cubicle and sink in the room.
Won't be using again.

Partner

8/10

Excellent

08 May 2026

gary

One lady came over to reception and was great. However the other Lady had just sat at the computer pretending not to see the people waiting.
Then when we checked out, we sake thong the guy just sat at the computer.
Hotel location is great. Clean and restaurant food was really nice to be fair x

Friends_and_family Family

4/10

Poor

07 May 2026

Alexander

Rooms extremely basic, no carpet on the floors, tiny shower cubicle and separate tiny toilet. No sockets new the bed. Small tv that can hardly be seen.

Self

10/10

Exceptional

05 May 2026

DEAN

Clean room ideal for overnight stay for the airport,, good breakfast.

Self

4/10

Poor

04 May 2026

Bhavisha

It was okay. I didnt expect much and we only stayed for 1night but wont stay again. Room was so tiny and claustrophobic. Tea was in a diff room downstairs, very small shower cubicle. But it is budget

Partner

8/10

Excellent

03 May 2026

Alireza

It is a very convenient place if you need to attend an event at NEC.

Business

8/10

Excellent

03 May 2026

Diane

Perfect for walking to the terminal to catch an early flight. Room clean and comfortable with a runway view. The only downside was no kettle in my room, but tea and coffee was provided in a communal room. This was 6 floors down in a lift, which was a minor inconvenience. It is very well stocked.

Self

2/10

Poor

02 May 2026

Helen

More like a hostel than a hotel, go elsewhere.

Partner

6/10

Pleasant

01 May 2026

Sally

Appreciate this is a budget hotel but was surprised how poor the room was. Only good feature - it is quiet. Bed is ok - firm mattress. Room is, of course, tiny. But - there was no bathroom, just freestanding shower (with bad drain smell), sink and toilet(taking up as much room as a bathroom would). Biggest issue is no kettle in room, requiring you to go down to first floor to try and find “refreshment” room, which does not appear to be signposted and could be anywhere along any one of 4 corridors. I was not very comfortable wandering around dark hotel corridors trying to find it. I do understand on-airort hotels are premium but i have previously had a better room here for less money, so this was disappointing.

6/10

Pleasant

30 Apr 2026

David

Window blind broken, constant “whistling” noise from pipework, no sockets/charging ports next to bed, TV tiny and picture display was terrible. No kettle or iron in room. Food was ok, staff were friendly.

Self

2/10

Poor

29 Apr 2026

adrian

We will never stay at this hotel ever again. Despite it being £140 it was terrible. When we entered the room there was a strong and overpowering stink of bleach. When you flushed the toilet there was a disgusting sewage smell. We had to try and sleep with the window open ALL NIGHT. We never bothered to have a shower in the morning for fear that the drains would stink again. I’ve been a gold member for probably 20 years and this is by far the worse hotel I have ever stayed at. YOUR COMPANY SHOULD NOT ALLOW PEOPLE TO BOOK THIS ON YOUR WEBSITE BECAUSE THIS REFLECTS VERY BADLY ON YOU!!

Partner

8/10

Excellent

29 Apr 2026

Gary

We opted for the continental option because we had an early flight, good selection and very nice, room was basic but comfortable.

Partner

4/10

Poor

27 Apr 2026

Richard

Poor check in. I had to ask the lady on reception to repeat herself as she was chewing gum while talking.
The room smelt of drains / sewage, but O.K. if the window was left open. The light in the toilet kept flickering, and eventually gave out.

Partner

8/10

Excellent

24 Apr 2026

Helen

Basic (as expected) but fine for one night and very convenient for the airport.

Self

10/10

Exceptional

23 Apr 2026

Andy

.

6/10

Pleasant

21 Apr 2026

Ian

We didn't need parking as we walked to and from the airport, and we didn't have breakfast. The dining room was good as we didn't want to stay in the room any longer than we need to as it is tiny. It served it's purpose as we needed somewhere to stay for the night. The first room they assigned us was not possible for me to stay in as there was a terrible bathroom odor lingering.

Family

6/10

Pleasant

20 Apr 2026

Patrick

It was fine, window in my room did not have a proper seal, so room cooled overnight and this woke me up, heating system seemed to stuggle to warm it up - I should have asked to change rooms but did not. Good bar and restaurant area, nice breakfast. No gym, unlike some other nearby airport hotels.

10/10

Exceptional

18 Apr 2026

david

Didn’t have breakfast

6/10

Pleasant

18 Apr 2026

laura

Basic and cheap but really good location for an early morning flight

Family

6/10

Pleasant

18 Apr 2026

Jane

It is what it is- a very basic, small clean room in a very convenient location across from the airport terminal which you can walk to. Check in was quick and easy and there is a restaurant which we didn't use. Toilet is separate from the shower. Shower has a frosted glass door leading into room so be aware of that if you are not well acquainted with your roommates. Hand sink and mirror are actually in the bedroom itself. The roller blind was a bit frayed and tatty with cigarette scorch marks near the window, it's a tight squeeze to get a suitcase around the bed to the other side of the room but if you are looking for a place to just get some shut eye before an early morning flight like we were then it does the job. It's easy to get into Birmingham city centre using the free monorail and then a train (about 30 mins or so) to explore a little or have a meal there.

Family

10/10

Exceptional

17 Apr 2026

mark

Good clean room,helpful staff

Self

8/10

Excellent

16 Apr 2026

Alison

I had an early flight and travelled by train so I can't comment on breakfast or parking BUT
The room was clean and quiet.
The location is excellent, easily reached from the train and I could walk to check-in across the carpark in the morning.

Self

10/10

Exceptional

16 Apr 2026

Elizabeth Anne

We parked in NCP 5. Easy check in and comfortable clean room. Didn't have breakfast as early flight and so convenient, just having to walk across road to terminal

8/10

Excellent

15 Apr 2026

William Paul

Convenient for a stopover. Basis accommodation. Clean.

Self

8/10

Excellent

15 Apr 2026

Julia

I was there for 8 hours, mostly asleep. Room was clean. Staff were mostly pleasant. Nice atmosphere in bar/ dining area

Self

6/10

Pleasant

15 Apr 2026

Paul

Hotel very basic with small room and compact bathroom. The shower soap had run out which was frustrating. We only stayed as we had an early flight and it was fine for this.

10/10

Exceptional

12 Apr 2026

Benjamin

Was a very speedy process to get me to my room which I loved

Self

10/10

Exceptional

11 Apr 2026

Beverley

Brief and comfortable stay

8/10

Excellent

11 Apr 2026

William Charles Lepse

Room was very small but clean

Family_with_children

8/10

Excellent

09 Apr 2026

Mark

A basic but clean room, ideal for the purpose of getting an early morning flight or arriving back into Birmingham after the last train. Bed sheets didn’t quite fit the bed but were clean.
Hotel bar / food area was rammed, maybe an oversight on the hotel designers part, more than adequate for most hotels but reflective of the lack of other amenities. I went to the airport and got on a train to resorts world for dinner.
Overall though I would definitely use this hotel again and can highly recommend it as a good value no frills quality option.

Self

6/10

Pleasant

07 Apr 2026

stephen

R

10/10

Exceptional

05 Apr 2026

Dean

Clean and staff friendly

Partner