Genting Hotel & Spa At Resorts World Birmingham

United Kingdom , Birmingham
Birmingham, Pendigo Way
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100 reviews shown

8/10

Excellent

26 Feb 2026

Jeong Moon

Room is clean, breakfast is quite good. However, room space is quite limited and room price is not reasonable.

Self

10/10

Exceptional

03 Feb 2026

Patrick

Clean room, good water pressure, steady water temperature.

Room was very small. When toilet door opens, it almost touched the bed.

10/10

Exceptional

18 Jan 2026

TIEU HUE

Nice and clean good location

8/10

Excellent

02 Jan 2026

Xiuhui

A shuttle bus between jurong east and the hotel would be awesome

8/10

Excellent

21 Dec 2025

Chitralekha

Clean and comfortable stay.
Location convenient for shopping as 2 big shopping malls are nearby.
Breakfast is having ample delicious variety.
However, lunch provision in hotel would enhance ease of stay.

Business Self

10/10

Exceptional

23 Nov 2025

Saswat

Clean room, good breakfast

10/10

Exceptional

23 Nov 2025

Nurul

Hi Genting Hotel Jurong Team, I would like say many thank you to everyone working with the hotel. Me and my partner really enjoyed our stay. The room we stayed was clean, spacious, aircon and all the appliances are functioning well. Looking forward to many more stays with Genting Hotel Jurong😄 Thank you to Rung for the great customer service and to other receptionists too ☺️

Partner

10/10

Exceptional

25 Oct 2025

Fumin

Friendly staff. Convenient location.

8/10

Excellent

18 Oct 2025

Tittiva

Convenient travel

Leisure Friends

10/10

Exceptional

07 Oct 2025

Jacinta

Lovely stay

Loved the clean room. Although a bit snug, the amenities of the room were adequate. Staff were helpful, knowledgeable, polite and accommodating. Lovely variety in the daily breakfast.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Konstantin

Nice hotel and friendly staff

Business

8/10

Excellent

06 Aug 2025

Chin Meng

10/10

Exceptional

31 Jul 2025

Mee Lin

Easily accessible via MRT with lots of food and shop options. The place is clean and new, making my stay with my family very pleasant. Hope that it can maintain the property well in the long run. Will definitely stay at this hotel again.

Leisure Family

10/10

Exceptional

20 Jul 2025

Verified traveler

Great place. Sweet people

Business

8/10

Excellent

05 Jul 2025

Anne

Hotel was far from town.
Small room.
Staff were friendly.

Leisure Partner

10/10

Exceptional

31 May 2025

Ethel

Great service during check in and check-out. Convenient location with good public transportation. If you're driving they provide free parking. Excellent housekeeping as well.

Leisure Self

6/10

Pleasant

09 Mar 2025

MADHAV

Expensive and room size is small

I stayed in Royal park hotel which had a nice and spacious rooms compared to Genting Hotel. This hotel is expensive compared to other hotels in area.

Business

6/10

Pleasant

09 Mar 2025

RAHUL

Hotel ambience is good but room size is small

Genting Hotel is at prime location but I must admit that room size is very small. You can’t even walk properly in superior room. Cost is bit high compared to other hotels in same area.

Business

8/10

Excellent

29 Jan 2025

Suvadeep

Overall was good. Room size was small.

Leisure Family

10/10

Exceptional

23 Jan 2025

Fazali

nil

8/10

Excellent

23 Nov 2024

yen

Nice area

Leisure Family_with_children

10/10

Exceptional

16 Nov 2024

Rongxing

good hotel

10/10

Exceptional

11 Nov 2024

Verified traveler

Loved it

Amazing front desk service.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Preston

Beautiful and clean hotel. Nice gym. Friendly & well trained staff.
Great customer service. I was greeted warmly by a very professional front desk employee by the name of Didi. It is my first time in Singapore and she made me feel very welcome and comfortable. Also, my birthday was the same day of check out and she made sure that I didn’t leave the hotel without a proper birthday gift. Greatly appreciated! I would definitely stay here again.

Business Self

6/10

Pleasant

19 Sep 2024

weiling

Amazing close to perfection even if there is a res

It was amazing however it could be better. They have no restaurant to obtain food or coffee during anytime of the day. They do provide a paid breakfast till a certain time. That was it. They do have sky lounge which open at 6pm to 10pm. Please kindly think about people who come in at 5am in the morning and require a quick bite or coffee instead of using a vending machine

Friends_and_family Family

6/10

Pleasant

08 Sep 2024

Su Ting

A little obscure but within 10minute walking distance to nearest mall and train station. Bus station is right outside the hotel. Otherwise decent la...better than some \"five star\" Bangkok hotels

Business Self

6/10

Pleasant

22 Aug 2024

wenli

normal

10/10

Exceptional

23 Jul 2024

Weng Seng

The hotel is fantastic. It met our needs. We had a fantastic stay. Limited dining options are not an issue as there are numerous eating places around the hotel.

The only slight downside is that the pool area was a bit too deep for a young pre-schooler still learning to swim. It was also a bit on the cold side and the lack of showering facilities at the pool area meant that people had to return to their rooms to clean up.

Leisure Family_with_children

6/10

Pleasant

12 May 2024

Terence

Good

10/10

Exceptional

06 May 2024

Green Apple

Very comfortable, The staff friendly. Room is clean
Will Back to stay. Nice hotel

Leisure

6/10

Pleasant

29 Apr 2024

Verified traveler

A Pricey Small Room Hotel

The room at 18sqm is really small for the price paid for. Also the room is noisy as we can hear outside people talking & sound of hair dryer from the next door.
Stayed this hotel for 10 days just for convenient of travelling to my work place, otherwise I will not even consider. Lastly I must comment that most hotel staff are friendly. Thank you.

Friends_and_family Family

8/10

Excellent

22 Apr 2024

Daming

The room is a little bit small.

8/10

Excellent

09 Apr 2024

Ee Ling

The staffs were friendly & helpful, especially the one who serve me named Pop. The hotel itself has not much facility except the swimming pool. But its convenience to train station & malls, just a few mins walk.

Leisure Family_with_children

8/10

Excellent

03 Apr 2024

Shazzasbazzar

I had a good stay. The staff were very pleasant and helpful. Only one complaint - the bed was a little too hard.

Leisure Partner

10/10

Exceptional

28 Mar 2024

Paul

Midrange quality to match the price

Good solo stay, bed bedding electrical electronics bathroom all ok. Middle midrange hotel - neither too cheap nor pricey. Quiet. About 10 minutes walk from the public transport terminal. Efficient check in. Very very limited food options but it’s about 10 minutes walk from two shopping malls that have plenty of food options. I advise you bring your own snacks if you want breakfast in your room.

Self

10/10

Exceptional

07 Mar 2024

Iqbal

Staff are professional, polite and friendly. Property is well maintained. Rooms are clean, well maintained and modern.

Leisure

10/10

Exceptional

05 Mar 2024

Andrew

Perfect

Business Partner

10/10

Exceptional

04 Nov 2023

Verified traveler

5 stars

Clean and prompt service

Friends_and_family Family

8/10

Excellent

01 Nov 2023

Carol Stephania

Very nice hotel, staff is super friendly and you can walk to the metro station.

8/10

Excellent

21 Oct 2023

Verified traveler

Breakfast area has moved from the restaurant to the hallway. Not really very nice setting

Business

10/10

Exceptional

14 Oct 2023

Yit

Nice hotel in the WEST of Singapore

I arrived during the midnight for the check-in. Staff was very friendly and hotel was clean and welcoming. Very Impressed and would recommend folks to choose Genting Hotel. Esp for those that are on business trips working in Jurong area. It was very convenient for me to get to Clementi where the goal of my trip is to accomplish some errands there. Super easy to get out and go back to as well.

Self

4/10

Poor

14 Sep 2023

Mukesh

Average stay far from Town

One of the very Average Hotels in Jurong. There are no other Hotels nearby . Breakfast is too ordinary. the prices are high comparing to services and hotel provided . worst situation is that the people deal only on mails and phone . so difficult to communicate.

Business

8/10

Excellent

09 Sep 2023

Amrik

The hotel is well positioned for business

Business Self

8/10

Excellent

02 Sep 2023

Shinya

Staff is nice with smile

Business Self

10/10

Exceptional

28 Aug 2023

Doreen

Look forward to have free shuttle bus to go to MRT station.

Business

8/10

Excellent

25 Aug 2023

Tobey

It was a very convenient location to walk to public transportations. A couple of things I recommend for improvement are to offer more than one filtered water spot and better door closing. Me and my roommate made sure the door was closed every night but one morning we noticed the door was opened. Not sure what exactly happened.

Leisure Self

8/10

Excellent

25 Jun 2023

Pang

Walking distance to good shopping areas

Leisure Family

8/10

Excellent

20 Jun 2023

Latifah Bte

Its near the mrt & bus interchange. Furthermore, there a few shopping malls nearby & other attractions such as the singapore science centre.

Leisure Partner

4/10

Poor

01 Jun 2023

Merwin

Rooms in Genting Hotel Jurong are decent, but disappointing for this room which we have booked, which was the most expensive room being offered by the hotel.

This room is able to sleep 4pax, but lacks the luxury feel. It does not have a work station, a space for a sofa area to relax, nor it has a bathtub.

Also, during our enquiries made before our booking, we were also told that we would be given complimentary car park access. After checking in, to our disappointment, the complimentary car park were limited to 1 ticket (1x car park exit) per night's stay only. Additional trips in, and out during the course of the day, would be on your own expenses.

And to make things even worse, the hotel management has replied me on my Google review posted, that they actually allow 1 carpark ticket to be redeemed per exit. They are a confused team, who are not customers centric.

Family

4/10

Poor

27 May 2023

Yin Ling

Staff poor service

8/10

Excellent

06 May 2023

Mongkol

a lot of food smell in the lobby area. Need a big improve.

Leisure Family

10/10

Exceptional

03 May 2023

Foong Kok

Overall a good hotel to stay, allow early check in at 1pm if requested when booking, just don’t understand why can hotel guests access to the 3rd floor to enjoy the swimming pool….

Leisure Partner

10/10

Exceptional

28 Apr 2023

Raymond

Hotel staff were friendly and polite. Shopping malls are within walking distance. Environmental-friendly hotel. Water and ice dispenser can be found on all levels. Provided complimentary carpark too if you are driving. Overall a good experience staying there for a week.

Leisure Family

10/10

Exceptional

14 Apr 2023

Foong Kok

Was greeted by the receptionist name Ranny when check in, very friendly & professional, since I did requested for early check in when making booking at Expedia, she proceeded it within 15 minutes, check in done. Nice room, clean & comfortable bed, a bit small bath room but in average, satisfied with what I paid. Will sure stay at the same hotel if I visit Jurong East again.

Leisure Family

10/10

Exceptional

11 Apr 2023

Aljay

Highly recommended.

10/10

Exceptional

13 Mar 2023

Verified traveler

Hotel is clean and comfortable, hope can consider shuttle bus to the mrt

Leisure Family

6/10

Pleasant

26 Feb 2023

David

Pros: convenient to the malls which have groceries, restaurants, etc.
Cons: Tiny rooms for the cost paid.

Leisure Family

10/10

Exceptional

17 Jan 2023

Emily

Excellent service, nice food and very clean

Leisure Family

8/10

Excellent

11 Jan 2023

Latika

Beautiful hotel and cozy room. Deluxe rooms were missing coffee machines which is a bummer. Staff will ting infinite door bells for room service if you do not put DND or even start calling on the room line. Got my sleep spoiled a couple nights over a 2 week stay. Overall experience was good!

Leisure Partner

10/10

Exceptional

18 Dec 2022

Hock

Clean and comfortable. Not much amenities but the cleanliness are commendable.

Leisure Partner

10/10

Exceptional

18 Dec 2022

Satoshi

Very quiet area. Nice pub to watch World Cup

Business Self

8/10

Excellent

16 Dec 2022

SIEW ANN

Quick check in. Room is clean and good size for family of 3. Housekeeping is prompt and clean.

Friends_and_family Family

4/10

Poor

02 Dec 2022

Than

Tv is suddentky on at midnight and can not switch off. Staff respond is too slow. Queen bed is too small.

Leisure Family

10/10

Exceptional

30 Nov 2022

Hui Ching

The staffs friendly, the room clean and I feel like home staying there. Thank you :)

Business Friends

10/10

Exceptional

18 Nov 2022

Peter

clean and well maintained, for me, loved the long pool, great for lap swimming

4/10

Poor

06 Nov 2022

Alvin

For the facilities provided and the location of the hotel, it is significantly over priced. The rooms are very small and hardly has any space to move about. It is near train station, making it easier to commute to the central area of the city.

Leisure Family

8/10

Excellent

28 Oct 2022

CHEE HOCK

Great

Leisure Self

8/10

Excellent

19 Oct 2022

Man Hoi

Quite walking distance from nearest MRT station. Insufficient walking direction for first time traveller who arrive by MRT. Suggest to give direction (such as which MRT exit) in official site.

Leisure Family

8/10

Excellent

04 Oct 2022

Verified traveler

This hotel is very clean. Staffs are friendly. MRT and shopping malls are only 5 min away.

Business_and_leisure Partner

10/10

Exceptional

07 Sep 2022

Hartmut

Everything was great, location, facilities, room size, value. Only area for improvement would be the breakfast service that would be better if it was buffet style with a larger selection of different items, instead of 2 choices (Western or Asia) that repeat every other day.

Business Self

6/10

Pleasant

21 Jul 2022

Zaw

Terrible experience

It was terrible since check in . The name was reflected as last guest name that I booked for. And the receptionist was very unhelpful.
Your customer service was extremely difficult to reach to.
Unable to extend the stay although try to book at the reception by one day prior.

Friends_and_family Family

10/10

Exceptional

05 Jul 2022

Mark Anthony

Convenient and Relaxing

My stay here is very relaxing. Very convenient because it is very close to malls and groceries. Very close to bus stop and mrt

Business

6/10

Pleasant

13 Jun 2022

Damien

only plus point is the serenity around this area.

Leisure Friends

10/10

Exceptional

09 Jun 2022

Nur

Best hotel in the West

It was a long staycation with 2 rooms while waiting for our house to be done with renovation works. We had our rooms upgraded by Ms Christine at front desk courtesy also from Mr Waran who took care and tended to our needs with regards to rooms and parking matters.

Having a laundromat in hotel and ice dispenser machine on our floor were very helpful especially in our situation where it made the stay warm and felt like home.

Only thing hotel could have added in to the toilets were bidets. It would be lifechanging.

Friends_and_family Family

10/10

Exceptional

05 Jun 2022

Batzaya

Thank you.

Business Family

10/10

Exceptional

10 May 2022

Chia

Very quiet hotel...

6/10

Pleasant

07 Mar 2020

Verified traveler

I like that there is a lot of shopping malls around the area.
The facilities in the hotel is just average.

Leisure Family

8/10

Excellent

26 Feb 2020

Catherine

The air con at night made alot of noise in room 1017.

Partner

6/10

Pleasant

21 Feb 2020

Nick

Limited food choice which isn’t that bad since there is a lot of choice near the hotel. One thing that was absolutely terrible was the WiFi. Limited to two devices and the connection very slow and unstable.

Overall the hotel is nice and the staff are friendly.

Business Self

6/10

Pleasant

13 Jan 2020

Verified traveler

Acceptable for short stay but not family-oriented

Not worth the price. I was placed in a smoking floor for not sending request prior to check-in. No complementary water provided in the room. You have to bring your own bottle and refill it at lobby. Breakfast was the only thing I feel apprecited due to its variety.

Business

8/10

Excellent

07 Jan 2020

Verified traveler

There is a vending machine (Chef-in-the-Box) that only accepts cash. However the only denomination the machine accept it SGD 2 notes. I have seen similar vending machines at MRT station which accepts Ez-link, Cash Card etc. Genting should consider working with vendor to provide cashless option.

Business_and_leisure Self

8/10

Excellent

17 Nov 2019

Verified traveler

Overall good place to stay. Clean and neat. Nice view from room.

Leisure Family_with_children

6/10

Pleasant

03 Nov 2019

Verified traveler

There is no vidae faucet in the bathroom. Door lock in the bathroom is also defective. It cannot be locked. I am not satisfied also with the food.

Business Friends

8/10

Excellent

16 Oct 2019

Cheng Pin

Overall is good. But breakfast is not satisfied.

2/10

Poor

27 Sep 2019

Verified traveler

1) The front service not friendly & approachable.
2) The room was not too small & cost too expensive per day.
3) Guests was not given complimentary carpark after paying so much for hotel stay.
4) The room was not cleaned.

Leisure Partner

8/10

Excellent

11 Jul 2019

Victor

Clean and comfortable.

Well located, well staffed, excellent breakfast (especially if you are a bit adventurous), clean and comfortable. Not a great selection for an evening meal but there are plenty of options for delicious freshly prepared food just a few minutes walk away.

6/10

Pleasant

29 Jun 2019

chyn

SGD 30 per day for meal

Like the idea with SGD30 per day for meal. Hope this benefit still continue in the future.

6/10

Pleasant

28 Jun 2019

Natasha

Near to shopping Amenities. Will be better if offer complimentary hotel parking. Good to provide bottled water once upon check-in.

Front office staff should be more friendly and approachable when answering query. Do not brush guest aside by saying “wait I am busy” and “no more” free parking with an impatient and cold manner. This I refer to the bespectacled female staff doing check-in on 27 Jun.

Leisure Self

2/10

Poor

25 Jun 2019

Do not choose Superior Room, as the hotel discriminate against guests whom booked Superior Room. The staff will insult the guests. Worst is when the hotel experience a sudden surged in booking, they will treat guests whom booked earlier at a cheaper price as second class citizen. The hotel will prioritize guest who paid more for the hotel room with better service. Such as queen size bed will be allocated to the guest who paid more, and the rest will just have to take double single beds. Even when booking was done earlier. Lastly, the hotel discriminate against local citizen.

Leisure Friends

8/10

Excellent

28 May 2019

Verified traveler

Helpfull staff Great location to MRT and shopping centre.

Leisure Family

10/10

Exceptional

09 May 2019

Verified traveler

Accessibility to places of leisure and commute. Hotel staff vere friendly and helpful.

Business_and_leisure Family

8/10

Excellent

08 May 2019

Verified traveler

This hotel was further from the airport than the resorts world hotel listed as 30 minute drive. Also when i arrived, the only room was a smoking one. Other than that, the staff was very friendly and attentive. The second floor pool area was particularly nice.

Leisure Partner

8/10

Excellent

18 Apr 2019

Verified traveler

Quiet environment. Convenient to get food. You will never get hungry with so many eateries there.

Self

4/10

Poor

16 Apr 2019

Verified traveler

Firstly thy gave me a handicap room !!!!
Than the receptionist that checked me out is no smiling on her face And rather rude manner.
The carpet seems very soiled and looks like it’s not been washed quite some time . I was disappointed as I stayed here last year and was all good . Not sure I wl return to this hotel next year .

Business Self

6/10

Pleasant

04 Apr 2019

Verified traveler

The room was not worth for its rate

10/10

Exceptional

26 Mar 2019

Tyna

nice stay at genting

good

4/10

Poor

06 Mar 2019

Keat Boon

Not good

Sgd243 at this kind of room size is too much. Request king size bed but provide with join queen bed. Had hard time to sleep.
Besides, newspaper also not provide at this standard of hotel, very disappointing

8/10

Excellent

18 Feb 2019

Verified traveler

Break free

Feeling relaxing, enjoy the view..

Partner

10/10

Exceptional

12 Feb 2019

Verified traveler

I love the free Bus Shuttle between RSW Sentosa & Genting and its very easy to get to anywhere using MRT
Hotel is very nice & clean although further out from the city; Local shopping mall is across

Leisure Family

4/10

Poor

02 Feb 2019

Anthony J

Not so good

Overall not a good hotel stay.

The safe box locking did not work. I requested twice for assistance. After the second request, it appeared that it was working but on my last night it failed again, this time with my belongings inside. I had the request - again twice - for assistance as I need to get my belongings out for an early start the next day.

The WiFi worked for my iPad but I could not connect my iPhone to WiFi the whole time I was there - my phone worked fine with WiFi in the different location I was working in during the day

Also I used a coffee cup on the first day I was there - this was still sitting dirty on the window sill when I left.

The rooms were really quite small with only a narrow space around the bed and the shower was difficult to use with out hitting the walls on all sides.

Other than that the stay was OK