Premier Inn Birmingham Nec/Airport

United Kingdom , Birmingham
Birmingham, Bickenhill Parkway
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100 reviews shown

10/10

Exceptional

14 Nov 2025

Richard

Clean room, not the most modern rooms but given they run at a high occupancy they were in great condition. Bathroom clean, lots of towels and hand/ body soap, only gripe was the toilet paper holder was what you would see in a public toilet.
Staff - amazing, kiosks wouldn’t work upon arrival and checked everyone in swiftly.

I didn’t eat on site but it was so busy I strongly recommend if you are staying pre-book. Check out was smooth, quick and again so friendly!

Business Self

8/10

Excellent

09 Jun 2025

Manisha

Everything else was okay but they charged extra for parking. On expedia while booking it shows £6 for parking and they took £15 which is more than double the amount. I was so disappointed

Leisure Self

8/10

Excellent

14 Dec 2014

Verified traveler

Hotel that did the job

Good hotel, was all we needed for our stay. The only thing is make sure you book for the restaurant in the morning otherwise you could have to wait for hours to get a table! We went in at half 6 to have a table and couldn't have one until 9.

10/10

Exceptional

11 Dec 2014

Sheila

Nice hotel near LG arena

Nice clean room,cozy bed and a good breakfast, large bathroom. Views over he back of the hotel. Very quiet

8/10

Excellent

02 Dec 2014

sonia

nec vist

been many times before aways very good only down this time was lack of staff at bar long wait no one serving pain when you want a drink while having meal

10/10

Exceptional

27 Nov 2014

Sue

Close to NEC

Great clean hotel with comfy beds. Helpful friendly staff. Large restaurant with good breakfast

4/10

Poor

13 Nov 2014

Sarah

Hotel well situated for NEC

Premier Inn have a wonderful advert with Lenny Henry sleeping in the middle of very noisy places - train station, wedding reception etc - and our stay felt like that. The staff were delightful. However, the entire stay was marred by a poorly built and designed hotel. The Premier is obviously purpose built but no attention has been paid in its design to sound insulation. The guests in the room above ours stomped around for an hour from 5 in the morning. I thought it had been converted into an office they walked around so continuously. Our room was near the rubbish and recycling bins and the delivery lorries which reversed in to make their deliveries. The window was double glazed but the frame had a ventilation space and all the noise from the outside came in.
We booked in for two nights but left after one.

10/10

Exceptional

26 Aug 2014

gillian

Long walk

It was a long walk to the LG arena , as no shuttle buses from hotel , a bit of a wait for food , need more staff at evening mealtime , otherwise great staff were most helpful and pleasant

8/10

Excellent

25 Aug 2014

Mahmood

Nice hotel to stay.

An excellent hotel to stay. Some light disturbance noticed by other customers nearly 5 '0'clock in the morning.

6/10

Pleasant

23 Aug 2014

Qrops01

Poor, try Accor hotel near airport

Will do our level best not to stay here again: Food is at best poor. my evening meal of pie and chips offered up chips hard enough to pierce a car tyre. The pie comprised pastry containing goo! Not sure what the meat was but there was zero texture to it. As for the room my son's 'put me up bed' was clearly knackered. He had a terrible night sleep, as we all did because every time he turned over this best squeaked for all it was worth. Clearly Premier skimped on build quality. The foot noise from the room above was awful creak, creak, creak and at times we could have joined the conversation of the occupants. We had a 1st floor room facing the entrance and late revellers didn't try to keep noise levels to a more appropriate level and the glazing was insufficient to address this problem.Breakfast was average

Family

10/10

Exceptional

17 Aug 2014

Awel

slept like a log!

Good location to LG arena. Good food. Clean and comfortable.

6/10

Pleasant

10 Aug 2014

Verified traveler

Convenient for NEC

It's a Premier Inn - they're all the same; useful but bland. It was comfortable and clean, and had the facilities required.

However, the promise that the 30 minutes per day free wi-fi can be used in separate sessions, rather than all in one go, was a lie. I used it for 7 minutes in the morning then switched off wi-fi, came back in the evening and was told I had used up my free time.

Why say 'leave your towels on the rail if you want to re-use them'? We did not leave the towels in the bath, we left them hanging up, so they should not have been changed. Premier Inn claim to be conscious of the environment etc. and encouraging reduced use of water and power, but then ignore their own policy. The nice girl on reception I discussed this with couldn't seem to understand this.

The one evening meal we had was adequate, but the service was dreadfully slow, not enough staff or kitchen facilities for the large number of people I presume. The waiter knew nothing about the limited wine offered with the meal deal, and the menu wasn't much help either.

6/10

Pleasant

10 Aug 2014

Anne

Great hotel - big big let down on food

As usual with Premier Inn the hotel bedroom was first class, but the food really let it down. The meals were not fantastic, they were too expensive and the service was appalling both in the evening and at breakfast!! Get your act together Premier Inn - bring everything about your customer's stays in your establishments up to a fantastic standard, not a half hearted attempt at competing with your competitors!!!!

4/10

Poor

30 Jul 2014

Faith

I've had better experiences

Not enough car parking! - told by attendant to park precariously on a corner, which I was not going to do as very risky. Ended up having to sit around waiting for a space. The parking meters are mis-leading: clearly states that if you have a personalised number plate, to fill spaces with \"00\" which I did, but it wouldn't work on numerous occasions, only to be told by attendant unless you have 7 digits, maybe if the machine said that I wouldn't have wasted my time! Not having plug sockets near the side of the bed is infuriating, because a lot of people need to charge their phones, and also use them as alarms, ended up having to manoeuvre the bed to the other side of the room. I've had better experiences.

6/10

Pleasant

21 Jul 2014

Verified traveler

Good enough.

I booked this because it was near the airport so my expectations were met. Otherwise, the A/C was insufficient and I had to open a window. The overflow from the bar sat outside chatting (loudly!) under my window until 3am, when I had to wake up from my flight. The wi-fi didn't work, which made checking in for flights challenging. The hallways were the longest hallways I have seen on four continents.

8/10

Excellent

11 Jul 2014

Nyal

Excellent accomodation

Really pleased with our room, it was extremely clean and the staff professional and friendly. Breakfast was of a very good quality although I believe tea and coffee served at your table would be an improvement. Overall very satisfied.

10/10

Exceptional

05 Jul 2014

Ken March

Excellent service , comfort, and food.

10/10

Exceptional

30 Jun 2014

Rays

Leisure

Another excellent stay at the premier inn, as always very friendly and helpful staff excellent rooms with comfy beds, food as always very good and plentiful

8/10

Excellent

30 Jun 2014

james

Very central for nec and area around birmingham

We enjoyed the hotel with friendly helpful staff, with free parking,
Room was comfortable with option of breakfast if needed.
We were able to enjoy a drink in the lounge when we returned in the evening which was good

8/10

Excellent

17 Jun 2014

Blanca

Usefully close to the NEC.

Our only disappointment was not being able to book dinner on the day of our arrival, because the restaurant was so booked up!

4/10

Poor

07 Jun 2014

bill

poor!

1 hr 20 mins wait for a meal... arrived cold...sent back...microwaved and returned! Really poor service when busy.

10/10

Exceptional

04 Jun 2014

chocolate

not enough parking

10/10

Exceptional

03 Jun 2014

K.Bates

Fantastic service

Overnight stay to watch a concert at LG Arena.Very impressed with the service i received.The meal deal including breakfast was fantastic value.They also provided a taxi service outside to get everyone to the gig.Would use this hotel again the next time im here to watch a concert.Keep up the good work!!!!

8/10

Excellent

01 Jun 2014

Mark

Friendly staff, room was nice, but the bathroom a little tired. Poor signposting generally around the NEC makes things hard to find.

8/10

Excellent

31 May 2014

Red Rob

no hot water

The hotel provided everything we needed as we were going to the LG Arena. However, we were not impressed by the total lack of hot water in the morning, or the difficulty in reporting this as the phone was unanswered by reception for some time. Once answered the maintainance man responded very quicky and effectively, and our hot water was soon back on tap.

8/10

Excellent

28 May 2014

Verified traveler

Nice Hotel - Niggly issues

Stayed overnight here after going to the LG Arena for a Concert. Very nice hotel, Great Breakfast. Just a couple of niggling issues. Firstly room wasn't ready at 14:00 when we arrived, although it only took 20 minutes. Had a drink in the bar whilst we were waiting. Asked for a Large Dry white wine and was charged £6.60 a glass, even though cheaper alternatives where available. I do expect to pay more at a hotel but to give you a glass of the dearest wine on the menu without giving me a choice was a bit of a liberty. My other issue was the distance to the LG arena. Stayed here with the intention of walking to the NEC but realised when we got there you need to take taxi's as its probably a 20-30 minute walk all the way round the outside of the NEC site to get to the Arena. Apart from those little issues we would stay there again. Oh nearly forgot, the Little Owl Pub down the road, where the hotel staff suggested eating as the restaurant wasn't open, Was not very good at all. Won't go there again/

6/10

Pleasant

24 May 2014

SKB

good location

overall enjoyed in staying reasonably comfortable hotel near Birmingham NEC with easy access by car but very disappointed with restaurant service.

6/10

Pleasant

23 May 2014

Comfortable hotel but a bit far from the LG Arena

I stayed here one night in May as I was going to a concert at the LG Arena. Whilst the hotel is fairly close to some of the NEC halls is a bit of a trek to the LG Arena. The hotel staff said it was a 20 min walk but it took me over half an hour and I walk at a fair pace. There are various other hotels that are nearer that I would choose in future.
Having said that the room was comfortable and quiet and I had a good night's sleep. I didn't try breakfast as I had to leave early. Not a bad hotel, just wasn't a convenient location for me.

8/10

Excellent

22 May 2014

Nikki

Premier Inn, NEC, Birmingham

Clean, spacious room; friendly staff but not enough of them at busy periods; no room service; food of poor quality - mass produced, microwaved; some noise from other guests in corridor late at night despite hotel signs asking for quiet

10/10

Exceptional

19 May 2014

Verified traveler

lovely stay highly recommend

Couldnt fault it, clean, comfy and just what we wanted and good food too :-)

6/10

Pleasant

02 May 2014

Gavin

Good location for NEC

Premier Inn is becoming like the Ryan Air of hotels by charging for parking, internet and what next? Tea?

Location is excellent. My parking was free but this was not well received because each day I had warning notices to cancel.

Hotel duvets are generally too hot. It would be good if a sheet was available.

10/10

Exceptional

27 Apr 2014

Verified traveler

NEC

Ideal location next to the NEC.Literally next door. Ideal place to stay if attending the NEC.

8/10

Excellent

23 Apr 2014

Verified traveler

Great over night stay

Recommend and would stay again, meal service a little slow but restaurant very full and staff did there best, very polite and apologetic. Still tipped as they did there best.

10/10

Exceptional

20 Apr 2014

Verified traveler

Very nice Hotel.

We had a great night in our hotel, it was very clean and comfortable.

10/10

Exceptional

18 Apr 2014

trish

Great inn

Would stay again any day, great huge bed, very clean and comfortable, very clean bathroom , coffee facilities in the room, couldn't ask for more.

8/10

Excellent

17 Apr 2014

Steve

Easy walking distance to NEC

I chose this hotel as it was within easy walking distance to the NEC, it was a good 10 minute stroll. The staff were friendly and helpful, the receptionist was happy to make a booking in the restaurant for me, saving my time!

The room was comfortable and clean, the bed was semi firm and I had a good couple of nights undisturbed sleep so all in all, pretty good.

8/10

Excellent

15 Apr 2014

Mark

Convenient location

We booked to stay here overnight as we were attending a concert at the LG Arena so this was a very convenient location. The room was very clean and comfortable, with aircon so that the temperature of the room was just as you wanted it. The bed was extremely comfortable and having a choice of firm or soft pillows is a nice touch. Breakfast was excellent there was plenty of choice and it's self-service so you can eat as much as you want. The reason I have only given a 4/5 for the overall rating is the £6 parking charge. When we booked online through Hotels.com it shows as free parking. In fact there is only 2 hours free parking for people attending meetings, not for guests staying at the hotel. This should be made a lot clearer.

8/10

Excellent

14 Apr 2014

Verified traveler

good access for NEC show

hotel was great only downside was the restaurant was disappointing. food wait 2 hrs then arrived cold.

8/10

Excellent

14 Apr 2014

Verified traveler

Convenient, close to Birmingham airport

Very busy, and large hotel, but provided all the facilities we needed (since we weren't able to make the journey from mid Wales for an early morning flight)

6/10

Pleasant

12 Apr 2014

Verified traveler

Very noisey

Not sure what was going on on room above me but it was so noisy I did not sleep all nite. Shame the place is perfect for the show we went too and food was good

4/10

Poor

12 Apr 2014

Verified traveler

Close to NEC

stayed there for visit to gadget show. Lousy nights sleep, most uncomfortable bed I have ever slept on. One of the kids beds seemed to have a plastic cover on it (he is 13 years old ) so rustled all night.
Restaurant was fine although long wait for food. Good breakfast served until 10.30

10/10

Exceptional

08 Apr 2014

Jenni

Good practical hotel

Very pleasant staff, comfortable clean quiet room. Dinner menu somewhat limited in healthy options. Lovely breakfast.

Family

6/10

Pleasant

02 Apr 2014

Anon

Spoiled by restaurant situation

Stayed here twice over the period of a fortnight. First room bed was uncomfortable, second was much better. Second time Jodi on reception was fairly rude. Both times the restaurant situation was comical - it just isn't big enough for the hotel. You HAVE to book a table, otherwise you'll be waiting several hours. After a day working at the NEC, not what you need. Top tip is to book your table at reception as you leave in the morning.

6/10

Pleasant

30 Mar 2014

Verified traveler

Close to the NEC as required.

The hotel was slightly noisier than we had expected and we were woken up twice during the night by other guests. In the morning there were no staff available either to complain to or to facilitate checking out/returning the room key.

These 2 points were disappointing.

8/10

Excellent

28 Mar 2014

Bertie

Perfect place to stay for NEC concert

Stayed with friend as going to a concert in the NEC. Was a 10-15 min walk and easy to find. Parking waa reasonably priced for shorter stays. The hotel staff were friendly and helpful when we arrived. We booked a double room with a request for twin beds, when we opened the door we had been given a family room! Bonus! Room was clean, inviting and had all we needed. Beds very comfy. Breakfast was yummy. And checkout very easy. All in all a lovely stay :-)

8/10

Excellent

16 Mar 2014

Verified traveler

Primer inn nec

Lovely helpful staff . clean comfortable room . close enough to walk to NEC . one down side postcode is wrong so satnav take you down the wrong road .

6/10

Pleasant

14 Mar 2014

wean

Close to NEC

The premier inn was good, up to the standards as other premier inns! Was right near the NEC but that was it nothing else near! Have to pay to park and for us was a considerable amount of money and didn't include breakfast or any extras at all! I would stay there again at a push as was clean but that was it!!

10/10

Exceptional

10 Mar 2014

anon

Clean, efficient - would stay again

Booked fairly last minute for Crufts visit - prices very high as hotel nearly full. Expected a noisy time being saturday night but had a really good nights sleep ahead of what was going to be a busy day.
Would stay again, hotel very clean and comfortable, and very quiet considering. No planes heard even though airport very very close. Breakfast excellent.
We did have noisy very early morning packers in the room above, so the only thing i would change would be to ask for a room on top floor.

Expedia should sort out their paperwork though, it says free parking and its not - its £6 a day which you pay at a machine at hotel entrance, it is free for first 2 hours only.

10/10

Exceptional

08 Mar 2014

Kerry

Great for visiting the NEC

Excellent hotel, accommodation very clean, staff friendly and helpful.

10/10

Exceptional

07 Mar 2014

adele

Premier inn nec birmingham

A very nice hotel,the room was lovely and clean bed was extremely comfortable,I had the best nights sleep in ages

10/10

Exceptional

07 Mar 2014

Pearl

good value for money

Very pleased with our first visit to a Premier Inn. Visiting NEC so perfectly placed for that. Hotel comfortable and clean, and staff very pleasant and helpful. Breakfast good, dinner fine but could have been better. Over all a good experience and we'd definitely start at a Premier Inn again.

10/10

Exceptional

07 Mar 2014

Verified traveler

short overnight stay

Have stayed at this hotel overnight for the past four years whilst attending a conference at the NEC, would recommend it.
one minus point, car parking is expensive, not stayed in any other hotel whereby you have to pay for parking.

8/10

Excellent

27 Feb 2014

Verified traveler

Excellent hotel for NEC

We have used this hotel many times for the NEC as once we park the car we can walk to all the halls. However this time the reception staff were not very professional and very rude. We arrived 30 minutes before we could book in so were advised to take a seat and the receptionist would advise us when our rooms were ready. However she promptly went home at 2.00pm without providing a hand over to her colleagues and left us sitting. When we approached the reception desk (now well after 2.00pm) and explained the problem one of the other receptionists was just interested in protecting her colleague rather than providing good customer service. Although another receptionist did finally apologise it left a bad taste in our mouths. I know this is a budget hotel but what ever happened to good customer service.

6/10

Pleasant

26 Feb 2014

chris

Close to nec/lg arena

We picked premier inn as it was close to lg arena as were going to a concert there. Nothing else around so I wouldnt pick it for anything else. Comfy enough for 1 night and breakfast was well worth the money

6/10

Pleasant

25 Feb 2014

Frequent traveller

Difficult to locate even with Sat nav

Difficultly locating hotel, tried to ring for directions, no one answered, we rng twice and were then disconnected. Very poor service.

8/10

Excellent

24 Feb 2014

Dee

Excellent Value

My husband and I spent two nights at the hotel, and never having stayed at a Premier Inn before were pleasantly surprised. A lovely big room and clean bathroom. It seemed strange having no telephone in the room, as I had to go downstairs to cancel a dinner reservation that I had made previously, but it wasn't really a problem..

8/10

Excellent

24 Feb 2014

Karen

Hotel close to event

The check in was rather confusing, dont know if the girl was new but didnt appear to fully know what she was doing.

6/10

Pleasant

23 Feb 2014

Cheer mum

Useful information

Upon arrival reception staff x4 stood chatting saw myself and 2 children arrive ....carried on chatting whilst we stood there waiting . After a long journey this is not the reception you want ! Then took down our details and the car reg as parking had already been paid for within the booking . Got the details of this wrong a few times as not listening to what I was saying . Room and location not bad but not the best premier inn could do with a bathroom upgrade . At breakfast came down went to get a table to be told we had to pay first which we were not aware of . I have stayed at numerous premier inn's and we have always either been asked at check in if we wanted to book breakfast or we have paid on check out. I was advised by staff that policy has changed since January and I would need to go back up to my room to get payment before we could go through . I asked if I could pay on checking out but was told no. I think if policy has changed it would be good if reception staff could either ask on check in as a matter of routine .......maybe this should have been asked but staff clearly couldn't be bothered that night or a note could be put on the website so that people are aware of the change in procedure. Once we actually got into breakfast the standard was very good .

4/10

Poor

17 Feb 2014

Bernard

Very handy for the NEC, but eat early.

We stayed at this hotel as we were visiting a show at the NEC. Parking is plentiful and it's actually only about a 10 minutes walk from the NEC itself (15 mins to the main entrance).
Be careful using just the postcode in your Satnav, as it tries to take you through the internal NEC car parks!
Eating in the restaurant in the evening proved to be a bit of a problem as they don't appear to be able to cope with a lot of people in one go. Food was ok, but nothing to write home about.

8/10

Excellent

17 Feb 2014

ALAN

VERY CONVENIENT FOR THE NEC

8/10

Excellent

28 Jan 2014

Coopers

Great value !

Stayed overnight with family for a singing competition. Family room good in a quiet area, beds weee rwslly comfy, free parking a bonus, close to nec which is what we wanted. Breakfast was extra but good choice and kids under 12 aye free. Would recommend for a stay over. Will stay again.

Family

10/10

Exceptional

27 Jan 2014

inhouses

Good All Rounder

I stayed last week (sun-wed) in room 230, it was clean but was let down in the bathroom where the remains of the last guests hair was in the bath, which I made a point in not moving to see if the maid would clean it the next day, but they never!! One of the two bedside lamps did not work which was disappointing and for something so easy to fix you'd think they'd would. Restaurant food was lovely, ate there every night and never had a bad meal, breakfast was also nice but not really work £8.25 every day but they never are!!

10/10

Exceptional

13 Jan 2014

bubbles5

Really good Staff & Service

Stayed at the hotel before a concert at the LG arena, really convenient location and the staff are brilliant, very helpful and attentive. The restaurant was also very good and a good choice of food. Room was a great size and very clean and comfortable, would definitely stay again

10/10

Exceptional

12 Jan 2014

Laura

Fantastic hotel.

We stayed in the Premier Inn for an event at the LG Arena. The hotel itself was brilliant, as was the restaurant. The location however is not quite as ideal as we thought. We got a taxi to the arena from the front of the hotel, which despite being a 5 minute drive away cost almost £10. We were also led to believe there was a simple way to walk back from the arena after the concert, but we could not find it and spent almost 30 minutes walking back in the dark and the rain along the grassy embankment next to the busy road. If you are staying here in order to see something at the LG/NEC I would recommend you book a taxi for the way back, it's not quite as easy as it seems! Other than that I would definitely stay here again!

8/10

Excellent

07 Jan 2014

Verified traveler

A nice hotel

This is a nice hotel the room was clean and the staff were very friendly and helpful. I was flying out of Birmingham airport for the states the next day and I didn't have a car. The only draw back with this place was the fact that there was no shuttle bus between it and the airport it is possible to walk to it if your luggage isn't heavy but I had to take a taxi as my luggage was heavy which cost 7 pounds. I never ate in the bar/resturant but by the looks of it, it looked good. The bed was comfortable but the room didn't have a phone which didn't bother me as I didn't need a phone in my room. I did need to phone my family in the UK but as I live in the states my mobile/cell phone doesn't work in the UK it would have been helpful if there was a pay phone either in the hotel lobby or nearby I had to walk 1 mile to the airport to phone my parents when I got to the hotel to let them know I got there and it was ok.

8/10

Excellent

05 Jan 2014

j baig

v Good

Reasonable prices nice rooms good service

10/10

Exceptional

24 Dec 2013

Verified traveler

Great Stay

used hotel as we were attending a event at the NEC. Service was efficient on arrival and departure, hotel was clean and tidy and certainly value for the money we paid.

Family

10/10

Exceptional

22 Dec 2013

B & P

Great value

Ideal stay for short breaks e.g stop-over on way to/from airport, or visiting family/friends living in the area. Staff friendly & courteous, great breakfast with good quality ingredients. Overall good value for money.

8/10

Excellent

16 Dec 2013

Barbara

Good value as always due to being a Premier Inn

Great welcome, Very satisfied with room, Food quality good but was left waiting to order evening meal and drinks and had to ask to be served. Outstanding service at breakfast. Great location for LG Arena, definately consider returning!

10/10

Exceptional

15 Dec 2013

Verified traveler

Fit for purpose!

Wonderful and welcoming hotel which was ideally suited to our needs as a family! Restaurant served beautiful food with a friendly atmosphere and I would stay there again.

10/10

Exceptional

14 Dec 2013

Verified traveler

Amazing!!!!

We arrived and greeted by friendly staff. Our room was extremely clean and comfy. The hotel arranged a taxi for us and the boys behind the bar were extremely friendly and happy. Especially Dean behind the bar. Fantastic hotel with fantastic staff. Will defiantly stay again.

4/10

Poor

09 Dec 2013

Ideal location for nec but comfort questionable

Hotel v clean, restaurant food good though service appalling. Good location for nec events. Main bed v comfortable, though we had a family room with an extra single bed. The single bed appeared to be missing the mattress and was like sleeping on a board. This bed is supposed to be suitable for a child under 16. My 15 yr old ended up sharing the main bed with the 2 of us. Far from ideal.

6/10

Pleasant

03 Dec 2013

PINNELLI

Comfy but very spartan, no nice shampoos/hand cream etc.. Thought rate of over £115 per night was very expensive for facilities offered as we've stayed in nice hotels in London for less cost. No breakfast included. No phone in room:- calling reception costs 10p per minute. Premier inn is Ok if you getting it for the much advertised £39 per night, but at these rates it was very poor value for money.

10/10

Exceptional

02 Dec 2013

Learmonth

Excellent staff

We stayed for the good food show . Excellent reception. Good quality food . When my iPhone died the manager that morning offered to help which was great . The staff were exceptional and could not do enough for us. Great value for money breakfast . Great value and service all round. Well done

6/10

Pleasant

29 Nov 2013

cpr

nec

sat nav took us to holiday inn ,hotel not easy to find and bed was way too hard but nice hotel

10/10

Exceptional

27 Nov 2013

Sue

Comfortable stay

Enjoyed staying at this hotel very much. Handily placed for NEC,although bit unsure about climbing over a broken fence to get there! Staff friendly and helpful, receptionist printed off several maps to help us locate places. Delicious breakfast. Comfortable room. Will try the restaurant next time,food looked good.

10/10

Exceptional

27 Nov 2013

Adrain Roberts

very good overall comfy bed good food very good staff

10/10

Exceptional

25 Nov 2013

Verified traveler

Very close to NEC

It was a pity connecting gate to NEC was locked - had to go round the world to get in - it was open on the way home though - would have helped so.... much if it had been open in the morning

8/10

Excellent

24 Nov 2013

ally

Good value for money.

A good experience. Hotel very convenient to NEC.and airport.
Food in restaurant was excellent and portions were generous. Good meal deal which included dinner and breakfast.
Would return.

8/10

Excellent

19 Nov 2013

Verified traveler

Lovely clean hotel and the food was excellent. Staff very helpful and friendly.

10/10

Exceptional

17 Nov 2013

Lyn Miles

Comfy beds, great location.

Excellent, very near NEC, excellent food, very helpful staff.

8/10

Excellent

17 Nov 2013

Termcrest

Very good

10/10

Exceptional

13 Nov 2013

Terry

Comfy Bed

Enjoyed our night stay and great breakfast in the morning .

10/10

Exceptional

11 Nov 2013

Lyn

Nice Hotel close to the Nec where we attended show

Excellent facilities very pleased with the cleanliness of the hotel, very helpful staff. We attended the Christmas show at the Nec the hotel was very near to the facility. The food was very good.

Very enjoyable weekend would recommend the Premier Inn.

8/10

Excellent

17 Oct 2013

jack

Close to the NEC

Only 2-3 mins drive from main NEC car parks. Reception staffed 24 hrs. So even arriving at midnight not an issue.

8/10

Excellent

15 Oct 2013

Verified traveler

ideal location for nec

good night sleep .food good .service from restaurant staff very good and polite.

8/10

Excellent

14 Oct 2013

Trub21

Fantastic service and surprisingly quiet

We really just needed somewhere to stay following a very full day at the Horse of The Year Show. We arrived about 11.30 at night. The people on reception were very helpful, the room was very clean, provided us with everything we needed and the beds were very comfortable. We were also impressed with how quiet the hotel was both from the point of view of other guests and also outside traffic, etc. Would definitely stay again.

6/10

Pleasant

13 Oct 2013

NIKPROFFITT

Great Hotel, not quite as convenient as they claim

First thing people should know is that a taxi from the airport costs £10.80 (so not as cheap as you may expect for what is stated as a short journey). ,the room was clean and comfortable, and the all you can eat breakfast is decent enough. The view from my room was over a muddy building site, but I wasn't staying there for the view!). Problems started when The next morning I decided to walk to the International Station via the NEC to get home, according to the Premier Inn website the walk to the NEC is 5 minutes, however when I tried to do this I found the route was blocked by a yellow barrier. When I went back to ask, the man helping people into taxis told me the only way was to climb over a fence at the end of a path! Although surprised, it was a small fence (although only because it was slightly broken). so I decided to walk, 5 minutes later I did get to the NEC, however it was then a further 15 minute walk to the station, including one set of steps where lift an escalators were out of order. Overall a decent hotel, but don't expect an easy walk to NEC or Airport.

6/10

Pleasant

07 Oct 2013

lauren

Was ok

Room was very hot even with a/c bed too firm for my boyfriend he did not sleep a wink tossed and turned all night and shower pressure far too high other than tat room very clean day time staff faultless and really helpful food well worth the money

8/10

Excellent

05 Oct 2013

Verified traveler

Relaxing Hotel

Was very comfortable and the dining was good too

10/10

Exceptional

04 Oct 2013

fleetwood

lovely room

Very comfortable - well priced - excelled anticipated standards

8/10

Excellent

02 Oct 2013

Arline

Hotel close to the airport

I loved this hotel - very clean and good dining room. Tara - the young lady at the desk was super efficient. Only problem I had was that I couldn't have a wake up call because no phone in the room. Had a problem with the t.v. which meant I had to go downstairs and wait in line until I could see Tara.

10/10

Exceptional

25 Sep 2013

Tracy

excellent for the NEC

I have stayed here before and as always I find there to be no problems, the rooms are clean and tidy and the staff are always very helpful

Partner

10/10

Exceptional

24 Sep 2013

mike

refreshing stay

having never stayed at a premier inn before, I must say what a very pleasant stay we had. clean comfortable rooms, clean linen, great food (especially breakfast), polite and efficient staff and a very convenient location.

10/10

Exceptional

23 Sep 2013

Fronk & Tracey

Excellent hotel for the NEC

We arrived to a friendly smile, nothing to much trouble. Our room was very nice, spotless, fresh and cheerful and a very comfortable bed.
Evening meal excellent followed by a very scrumy breakfast and the staff were very attentive.
This was an great hotel for the NEC, we were only five minutes away, the hotel ordered us taxi's there and back at £5 ago, very reasonable, can't recommend it enough

6/10

Pleasant

22 Sep 2013

Verified traveler

Ideal for NEC

Comfortable and straight forward. Can walk to NEC in 10 minutes. Car park charge a bit confusing and the machines wouldn't work but the hotel staff we're excellent. Breakfast was top drawer and kids ate free which was a bonus.

8/10

Excellent

22 Sep 2013

Ian

Great commuter Hotel.

Very well run and convenient Airport Hotel. Helpful staff ensured a pleasant stay and smooth departure.

6/10

Pleasant

19 Sep 2013

Stef

More to pay on your stay

The hotel was ideally located next to the NEC, sadly the SAT NAV takes you to the nearby Holiday Inn something which is not mentioned in information. On arrival you will find you have to PAY and DISPLAY for parking. You will then have to pay extra for Wi Fi which sadly failed and remained unavailable for the evening and overnight. The meals in the restaurant are expensive as is breakfast if you want a light bite from the buffet breakfast its going to cost you 8.95, there is no can I just have juice and cereal here. Evening meal was cooler than it should have been and another guest complained next to us when they were charged the full price on a meal deal.The staff were helpful and apologetic regarding the internet although I wasn't offered a refund on the wi fi voucher. I was directed to a nearby ASDA and told how to cut through a fence to get quickly to the arena. All in all a good stay but the initial price will rise rapidly.

Family

10/10

Exceptional

15 Sep 2013

CCT

Very good service

Very clean room and staff very helpful. Car parking charge was rather expensive. Would be happy to stay there again. Walked to LG arena from hotel which took approx. 20-25 minutes - fine in daylight but wouldn't walk back again in the dark!

6/10

Pleasant

05 Sep 2013

billi

not as ordered

we ordered family bed got twin bed. there is no bus to N.E.C fair.