Name: Cebu White Sands Resort & Spa
Address: Maribago, Mactan Island Cebu, Lapu Lapu City, 6015, PH

8/10

Excellent

25 Jul 2026

Edward

The hotel was good, but the shuttle service was not Free as I expected, and that should be made clear. Also we waited an extra hour at the airport upon arrival even though we scheduled shuttle service the day day prior. But the staff at the restaurant were very nice and provided great service.

10/10

Exceptional

24 Jul 2026

Jorge

Awesome for Families!

2/10

Poor

19 Jul 2026

Aster

Water pressure!!! OMG, this place has NO water pressure. The staff said it was because too many people were trying to use the water at the same time. I tried to shower several different times during the day and the pressure was always the same.
In room safe did not work and needed replaced.
Mini fridge didn’t work and they wouldn’t replace or repair it.
Internet didn’t work and they took two days to repair.
Television didn’t work and it took 2 days of me complaining before they fixed it.

This place is not worth price.

Family_with_children

6/10

Pleasant

06 Jul 2026

Joe

I liked the room itself but the property could have been better. The breakfast was subpar, the restaurant was nothing special for dinner. We actually went to another resort for dinner that we liked much better. It was overall decent but I won’t be booking another stay at this particular property. For the money I can stay at better places that have much more to offer onsite.

Partner

10/10

Exceptional

02 Jul 2026

Jerry

Great place to stay, my bathroom sink was clog up, but everything was wonderful

10/10

Exceptional

24 Jun 2026

Niña Gerevie

Amenities close a bit early than I would have liked but overall it was satisfying.

Partner

8/10

Excellent

18 Jun 2026

faraz martin

THE PLACE AND LOCATION WAS EXCELENT

Self

10/10

Exceptional

15 Jun 2026

Celia

The room is very clean ans they have very friendly staff. They have a sumptous breakfast.

10/10

Exceptional

13 Jun 2026

Thomas

Nice room with an ocean view. Quiet and peaceful, on site restaurants were good.

Self

10/10

Exceptional

03 Jun 2026

Russell

The jacuzzi should be hot, it was the same temperature as the pool

Friends_and_family Family

10/10

Exceptional

29 May 2026

Raquel

We stay 5 nights it was a nice experience staff are very accommodating
Breakfast lots of choices
I will definitely comeback

Partner

8/10

Excellent

08 May 2026

John

I have stayed here a few times and it is usually a great place for the cost. Due to a huge Summit on the island, a lot of places were fully booked. The only room available was a large room and it was clean and had a balcony with a view of the sea.

The breakfast buffet had enough choices. At night the view from the Room 801, the rooftop bar, was great and the food was good also. Bartender Dexter and server Tuesday were awesome. And at check-in, Psyche was thorough and pleasant. I will return again.

Self

10/10

Exceptional

07 May 2026

Emmanuela Celianthe Laure

Everything was nice, from the resort to the staff. The restaurant was a + for us as the food was really good. Also the spa offers different treatment and it’s so relaxing. I will definitely come back.

Friends

6/10

Pleasant

16 Apr 2026

Connor

Friendly staff, great breakfast. AC Unit was loud made rattling noise, and cooled the room poorly.

Partner

10/10

Exceptional

04 Apr 2026

Remy

An oasis of calm and wonderful staff. Thoroughly enjoyed my stay there with a wonderful a breakfast buffet.

Self

8/10

Excellent

31 Mar 2026

john

The food was very good at the resort. Breakfast had a wide variety. The room was very spacious along with comfortable beds. The rooftop bar and restaurant was nice. A+++

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Jennifer

The staff are friendly and accommodating. Small area to relax at the beach and not crowded when we stayed. A lot of seaweeds in the beach. The family suite was huge with balcony. Not much to do. Rooftop bar was okay. It is an old resort but I would say decent quiet place to chill. Thank you Whitesand for the surprised cake for Karen! Appreciated much.

Business Family_with_children

10/10

Exceptional

22 Mar 2026

DAVID GIANG SI

The staffs provide excellent customer service! They are so kind, polite,professional and help me whatever I need. They booked transportation to airport and keep track of timing. Also the staff at restaurant on roof top 5th floor are excellent and the view is amazing. Thankyou for the hospitality and definitely will recommend this hotel to family and friends!

Self

10/10

Exceptional

14 Mar 2026

christopher justin

Safe and pleasant staff

Self

10/10

Exceptional

09 Mar 2026

Ronaldo

Beautiful

4/10

Poor

27 Feb 2026

Jeffery

Room was clean and spacious. Bed was okay not great. Had to listen to repair/construction next to my room from before 8am until after 5 pm every day I was there. Restaurants are geared towards Japanese and Koreans

Self

10/10

Exceptional

16 Feb 2026

Maria Josie

The staff were all very accommodating and cordial.

Leisure Family

10/10

Exceptional

14 Feb 2026

Jhonny

⭐⭐⭐⭐⭐
We had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable, making it easy to relax after a long day. The staff were friendly and attentive, always ready to help with a smile. The location was convenient, close to key attractions and local and international dining options.

The breakfast also was nice.

Overall, this hotel offers great value, comfort, and excellent service. Highly recommended, and we would definitely stay here again.

4/10

Poor

10 Feb 2026

Howard

The room was amazing. But the food was not good and the breakfast was bad and small. For the cost I expected much more.

Partner

10/10

Exceptional

16 Jan 2026

Blair

Great staff, waterfront with decent beach, nice spa including koi ponds, multiple pool options. Nice rooftop bar.

10/10

Exceptional

16 Jan 2026

Shawn

Cebu White Sands is one thing the best if not the best resort in Cebu! It is a gem within a gem which is Mactan island.. All aspects are superb and extra ordinary. This is our 2nd time here from Los Angeles, with my hybrid son. Special kudos to Maribel of front desk and Dexter the bartender/waiter!! My family and I will definitely comeback. Hopefully they will give us special memberships next time.. 😊😊😊

Leisure Family

10/10

Exceptional

09 Jan 2026

Michael

Staff is wonderful and always friendly and helpful. Rooms very comfortable, clean, and nice shower with plenty warm water

Partner

10/10

Exceptional

02 Jan 2026

Sean

Clean, Staff was great, The dinner and breakfast buffets were excellent.

8/10

Excellent

22 Dec 2025

Matthew

Staff was great. Don't pay to eat here. Don't drive to Cebu city. Traffic beyond stupid. If you do drive. Pay the toll for the Duterte Bridge. Even that can screw you. So use your mapping program and keep your driver to the algorithm it gives. Do your homework. Stay close to wherever you stay. If you want a sure thing. Go to AA BBQ for all your meals.

8/10

Excellent

08 Nov 2025

Patrick

Nice

8/10

Excellent

24 Oct 2025

Jean

AC is not cool. Room is hot.

10/10

Exceptional

18 Oct 2025

Shaquille

Please have a menu for 801 in the rooms so guests can order room service more efficiently. Thank You, White Sands is my favorite place to stay at, really nice and convenient, everyone is excellent keep it up

Leisure Partner

6/10

Pleasant

06 Aug 2025

Verified traveler

London family

Old and desperately need for improvement and upgrade. Hotel management introduced too many petty policies. Issuing 1 card towel per guest. Losing a towel or the card results in P1,000 penalty. No takeaway food allowed in room as P2,000 will be charged for cleaning up! Cannot bring guest to room, only seeing them in lobby area.
Treated guests as school kids.
We supposed to have a carefree and relax holiday. Too much burden staying in White Sand. Too stressful with this towel exchange and possibility of losing the card or towel. Stayed in Movienpick, Crimson, Shangri-la, Plantation, Blue Water etc. No such issues!
Only plus side was that concierge and restaurant staff were excellent. Polite, helpful and attentive. Cannot say the same of check-in front desk. Inflexible, not helpful and work by the book.
Closing their swimming pool at 5 pm and main pool at 7 pm was a joke. Won't go back again.

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Andrew Teck Chye

Breakfast could be better; property is a little old but generally clean

Leisure Friends

6/10

Pleasant

21 Jul 2025

Erlinda

The Staff was excellent! Very welcoming and attentive. But the resort was old and dated for the price. The pool was clean except for the steps that were black from moss? Mold? And light fixtures in the pool were coming apart. Also the beach is not as pictured. Water area was filled with boats, did not feel like I could swim safely in the ocean. They have 3 restaurant areas, but not a single one was enclosed with AC. The rooftop restaurant only had small area of covered roof which was an issue when it rains

Leisure Family_with_children

8/10

Excellent

16 Jul 2025

Danielle

Beautiful resort!

10/10

Exceptional

03 Jul 2025

MARIGOLD

The hotel was nice overall but it could use some upgrades. We had issues closing our sliding patio door and the shower knob leaked. But overall we had a pleasant stay. Nice beach during high tide, pool and hot tub area. Just need to supervise guests with children to not use hot tub as a kiddie pool. Breakfast was good. Room was clean.

Leisure Family

8/10

Excellent

10 Jun 2025

Rowena

E

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jun 2025

takeo

Nice swimming pool

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Bruce

Pleaasent stay price is a littke hight

Leisure Partner

10/10

Exceptional

27 Apr 2025

Rosario

Highly recommended

Leisure Friends

6/10

Pleasant

26 Apr 2025

Jennifer

Ok

Only 1 night stay before we travel back to UK, so I believe they gave us one if the oldest rooms at the back. Although the hotel seemed practically empty. Overal it was ok, but room was a bit dirty and old dated and buffet was also average, no fresh juices or coffee. We didnt swim in the sea as it seemed more like a port than a beach. In general it was a good stay, staff was friendly but didnt go the extra mile, only did their job nicely. In other hotels we have been offered complementary upgrades during quiet times.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2025

Rosario

Beautiful resort, ill recommend.

Leisure

10/10

Exceptional

21 Apr 2025

Boyd J

Everything was wonderful, but basic maintenance on tightening the toilet seat, tightening the bathroom sink and fixing the leaky shower head would have been easy, other than that, staff was awesome, food great, pool maintained etc

Leisure Self

10/10

Exceptional

30 Mar 2025

Larry

Great resort! Main pool is humongous with shade provided in most of the seating areas. Beach access was less than a minute walk from my room. Smaller pool was closed during my stay but looked nice as well. Koi pond was really nice with big fish very relaxing. Definitely will stay here again.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Jane

Clean with everything we need.

2/10

Poor

17 Mar 2025

Reynaldo

My wife slipped in the shower our first day. We got stuck in the room the whole vacation. The management didn’t bother to check on us. My wife’s right leg is so swollen they didn’t take her to hospital till our last day. No empathy. Only one employee was kind enough to take care of her. The nurse name Archie. He told the management I needed to be seen by a doctor but they didn’t do anything at all. Will never stay here and make sure to let everyone know the treatment we got. We paid a lot and got stuck in the room. Never again in this place.

Leisure Partner

8/10

Excellent

09 Mar 2025

imad

Enjoyed the stay

Quiet and nice hotel. Make you forget about the busy streets behind the walls.
Stayed only 1 night but quite enjoy it.
Only thing that could definitely be improved is the breakfast. no much enjoyable options and extra charge for coffee.
Nothing special outside the hotel except massage place and Korean restaurants.

Self

8/10

Excellent

24 Feb 2025

Kevin

Ugliest private beach

If you want to go here for the beach, go somewhere else . They say that they have a private beach which is true but there are cement walls going out to the ocean to make it private . Private beach felt like a jail.

Partner

8/10

Excellent

01 Feb 2025

Stuart

This is a beautiful well keep and well maintained resort . I would have given it 5 stars but it lack in customer sevice. Do get me wrong the staff were super nice and respectful everywhere from room service to the pool maintenance,gardeners,room9, breakfast staff, i cant say enough about them. So what was wrong, no follow up asking if you would like another drink or dessert etc etc. Sat at the beach area an ordered a cold one and that was it never heard from anyone untill i had to walk back up to the restaurant area to get another or they would come down much later with room charge bill to sign, not to ask if the can get you anything else first before closing off. Same thing happens up stairs at 801 . Fantastic place good food . Seems like they bring first drink out and then you have to wave your hands in the air to flag them down for another while 5 of them are standing around. Dont blame them, probably what they have been told to do ,again they were all so nice but your restaurant and bars would make so much more money if just up sell a little. I saw a few guests saying the same thing they felt abandoned. Beautiful resort would i go back absolutely.

Leisure

10/10

Exceptional

17 Jan 2025

Ron

Relaxing

Leisure Family

10/10

Exceptional

16 Jan 2025

Matthew

Staff was very helpful

Family

8/10

Excellent

13 Jan 2025

Mark

A good stay for what we wanted. Pools were nice and restaurant / bars good. Some shortages at breakfast but still ok.
Courtyard rooms were needing some updates with some facilities not working and showers leaking and needing a proper clean.
Other facilities were closed.

Decent value for money be it lacking in some areas but still good.

Leisure Family

6/10

Pleasant

08 Jan 2025

Peter

Limited area to go around

Leisure Partner

10/10

Exceptional

07 Jan 2025

Manuel

The people are so nice and helpful

Leisure Family

8/10

Excellent

06 Jan 2025

Rick

Very nice place

Leisure Partner

2/10

Poor

31 Dec 2024

Nathan

DO NOT STAY HERE OR YOU WILL END UP SICK LIKE US!! Definitely not 4 star! A VERY MOULDY PROPERTY THROUGHOUT! Broken toilet seat, very dirty vent in bathroom, check in procedure makes you feel like a prisoner- ‘ passports and confirmation number’ then to be told absolutely no food or drink from outside plus no guests allowed in rooms and if you’re a smoker it’s a long walk to the smoking area, 1 pool was closed ! We have stayed in better and cheaper 3 star hotels, terrible communication from management as I emailed the property Monday kindly requesting a refund for 1 of the 2 nights we could not stay and I’m still waiting for a reply!! $AUD215 per night is far too expensive for this 3 star property, we had to leave early due to breathing in mould all night and when I spoke to other guests they also said there rooms smell of mould so changing rooms was not an option, also loud construction noise throughout the day with jackhammers very loud! We were checked into a room with no balcony even though my booking confirmed a balcony!! A terrible experience from start to finish- don’t stay here

Leisure Partner

10/10

Exceptional

31 Dec 2024

Jeff

Nice quiet resort with plenty of amenities and activities.

Leisure

10/10

Exceptional

27 Dec 2024

Mark

Peaceful and quiet, easy check in. Room service was great. Staff super helpful, and friendly.

Leisure Partner

8/10

Excellent

13 Dec 2024

hilario

nice

10/10

Exceptional

10 Dec 2024

Loreto

Clean and oeaceful

Leisure

6/10

Pleasant

03 Dec 2024

MICHAEL C

Beware the heritage rooms , other side was good on previous booking

Business_and_leisure Family

10/10

Exceptional

22 Nov 2024

MICHAEL C

Peaceful stay good food and support from staff. Friendly

Leisure Family

10/10

Exceptional

14 Nov 2024

Shaquille

Beautiful

Leisure Partner

8/10

Excellent

14 Nov 2024

Michael

I would book this property again

Leisure Self

8/10

Excellent

05 Nov 2024

Margie

The location is good
Employees all wonderfull with excellent service
Amenities, not really its says white we can even swim the shore so many seaweeds

Leisure Family_with_children

8/10

Excellent

30 Oct 2024

John

The staff and facilities are great. Unfortunately the rooms although clean the linen, mattresses, tiling and patio doors are old with considerable damage - really need updating and renewing.

Leisure

10/10

Exceptional

29 Oct 2024

Bruce

Very nice beautiful hotel

10/10

Exceptional

10 Oct 2024

Exequel

It was amazing 1 night stay, nice big pool, nice white sand beach, loads choices of foods of buffet breakfast and all staff were very accomodating. Highly recommended to everyone

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Joyce

The resort is very nice. Staff are friendly amenities are very good and clean. Thank you.

Leisure Family

8/10

Excellent

09 Sep 2024

Brett

I stayed here 6 years ago and it was clean, tidy, fresh and maintained.
Nowadays it’s under some repair, pools not kept immaculate like before, training staff so people standing around, rooms look like they haven’t had much work done on them in 6 years and some men ( I think run boat tours or jet skis) sitting around smoking in corners looking unkept and not what I expect seeing at a resort. The grounds could use a good tidy up as one pond is filled with slime and just needs a couple of days to bring it back to scratch.
Although this is the downside of the resort there are plenty of upsides.
You are in walking distance to shops restaurants and small supermarkets. The rooms are still in good enough condition without being super and the meals were lovely.
I will stay here again if I get a chance.

Partner

8/10

Excellent

01 Aug 2024

Andrew

Pictures show a nice beach it’s not. Pool area is great do t expect to be on a beach

6/10

Pleasant

27 Jul 2024

Amanda

Nice Although Needs Improvements

Nice place with great breakfast although disappointed the room location was not in the main tower and on the first floor with only view of the pool if I went outside and to the side of outside patio which was not expected, mattress was VERY uncomfortable and beach area was not maintained.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Neil

Spa was great! Jet skiing on the beach was fun and exhilarating! Great staff overall. Great place to unwind and eat good food!

Business_and_leisure Family

8/10

Excellent

18 Jul 2024

Michael

Very Nice staff

Leisure Family

4/10

Poor

06 Jul 2024

Stephen

Inexperienced restaurant staff
No AC in lobby, restaurant or hallways
Power outage for 5 hours and went unresolved until we called the front desk and they reset the breaker panel in the closet- how would a guest know to do that?
Nice older place but lacking good service and attention to detail

Leisure Partner

6/10

Pleasant

28 Jun 2024

Sy

Not that much food selection in the restaurant. TV missing remote, other than that the staff are very nice and friendly.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2024

Cathy

5 star hotel at a 2 star price.

This hotel gets a 10 out of 10. It’s beautiful, clean, and very comfortable, unfortunately I wound up in the hospital so I only got to stay one of three nights booked. I would definitely stay here again

Friends_and_family Family

10/10

Exceptional

21 Jun 2024

jerald

Great breakfast!

Leisure Family

10/10

Exceptional

18 Jun 2024

Manuel

Staff was very nice

Leisure Friends

8/10

Excellent

18 Jun 2024

Paul

Nice little getaway tucked on the beach. Very nice pool .

Leisure

10/10

Exceptional

11 Jun 2024

Raymond

Nice big pool & delicious free breakfast.

Leisure Family_with_children

10/10

Exceptional

23 May 2024

Antony

My friend suffers from kidney failure and we had to wait for the room to be cleaned, and then a room transfer, while other guests arrived and were taken to their rooms without delay, I found that disgusting

10/10

Exceptional

24 Apr 2024

Ilker

Nice hotel for families

Very friendly staff , nice hotel good for families , close to many stores and restaurants.

Friends_and_family Family

4/10

Poor

31 Mar 2024

SUGANAMI

you not alow any food and water inside room very bad room

Family

8/10

Excellent

21 Feb 2024

Eric

Nice facility and food but the private beach was a bit small and not really suitable for swimming (just water sports). We did like the large pool and used that a number of times.

Leisure Partner

10/10

Exceptional

19 Jan 2024

Jocelyn

Very spacious and comfortable rooms.

Fantastic stay. Very relaxing. Beautiful pools and an amazing Spa, 2.5 hour package was amazing. Very spacious and comfortable rooms. Would love to stay again.

Friends_and_family Family

10/10

Exceptional

15 Jan 2024

Lucy

Amazing 😍

Hotel was incredible. Staff was so friendly and helpful. They organized day trips for us and booked restaurants for dinners. The room was cleaned every day and the facilities were luxurious. We particularly loved the bar upstairs called 801 which had 2 for 1 happy hr drinks. Thank you so much for having us!

8/10

Excellent

10 Jan 2024

Maribeth

Everything's good the place the food the sorroundings it was so good

8/10

Excellent

27 Dec 2023

Natividad

We had a good stay overall. Dining option was great, food and service too is great Beach access is available but not ideal for swimming . Water appears polluted with a lot of debris and is not an option.as far as we are concerned. Big and clean swimming pool made a great substitute.

10/10

Exceptional

16 Dec 2023

David

White Sands

Hard to find a fault with this hotel

Partner

10/10

Exceptional

11 Dec 2023

Elena

Love the place

Leisure Partner

8/10

Excellent

07 Nov 2023

Gord

Sunsets are amazing.

8/10

Excellent

01 Nov 2023

Ronald

Nice resort but the beach is very rocky

Leisure Partner

2/10

Poor

10 Sep 2023

Verified traveler

Silvia at the reception desk was absolutely awful - rude, condescending, unhelpful and unprofessional to say the least.

Friends_and_family Family

2/10

Poor

22 Aug 2023

Michael

Didn't have wi-fi to which they know and didn't disclose prior to check in. Would not refund. Asked for room service twice and didn't receive until asking to speak to manger. Will never stay there again. Pool closes at 7:pm and beach at 5 pm.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2023

Rosalisa

Love the place

10/10

Exceptional

26 Jul 2023

ANA MARIE O

We had a great Family staycation for 2nights here,booked 4 rooms and i cannot complain.Thank you

Leisure Family_with_children

10/10

Exceptional

24 Jun 2023

isai

Good

8/10

Excellent

03 Jun 2023

James

Check in was horrible at first as the first person to check me in did not understand the room that I booked. My room allowed 4 people per the room description where as the desk person wanted me to get an extra room. Seems after a few phone calls on their part it turned out I was correct. Manager gave me gave me free breakfast for the fourth person for my troubles. Food and service was good from then on.

Friends_and_family Friends