Name: Mercure Mactan Cebu
Address: Newtown Boulevard The Mactan Newtown, Lapu Lapu City, 6015, PH

10/10

Exceptional

24 Jul 2026

Karl

Outstanding location, very clean, very friendly staff. Extremely competent. Best place I have stayed in SE Asia.

10/10

Exceptional

18 Jul 2026

Nicholas Michael

The staff were so lovely and helpful. The location was great and the food was beautiful

Partner

10/10

Exceptional

12 Jul 2026

ADELAIDA

Nice view of the ocean, super friendly staff, and proximity to everything you need.

Partner

10/10

Exceptional

12 Jul 2026

Edgar

I was so amazed and surprised the staff of their customer service and friendly attitude from the receptionist, baggage workers and frond door guards, all are doing outstanding job.
They food service staff and OJT workers are of highest quality of customer service, I recognized Ms, Mabel of her dedication and hardworking. Bravo for a job well done, Thank you and see you again on my next visit in Cebu.

Partner

10/10

Exceptional

03 Jul 2026

Sarah

Great place to stay. The hotel is in Mactan Newton which is new, very clean area, safe, loads of amenities such as restaurants, cafes, bar etc and near the airport. The hotel is well maintained. Staff brilliant. Breakfast is fantastic. Loads of choices. We stayed here 3x whilst we travelled the Philippines for 3 weeks. We stored our luggage at the hotel. We will definitely stay again as we have decided we will fly international to Cebu instead of Manila when we return.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Angelica

The service was great. Would definitely recommend and come back.

Self

10/10

Exceptional

25 Jun 2026

Joseph

Great spot

8/10

Excellent

31 May 2026

Lonnie

It’s a nice place to stay

Self

10/10

Exceptional

06 May 2026

Robert

This is a very nice hotel. We had a room with a great view! Overall, we enjoyed this hotel and our room.

There were some issues, but relatively minor. Water flushing at toilet was not strong enough. It took a long time to get the room cool the first day. There was a Pan Asia festival going on at time, so number of people in hotel was crazy at times. Also, traffic in and out of area was crazy busy!

Partner

10/10

Exceptional

06 May 2026

Bethelyn

\"I had a wonderful stay at the Insular, thanks to the outstanding views, lush landscapes, and the rich history of the property. The food was delicious and the staff were incredibly welcoming. However, I was disappointed by the condition of the beach. There was a significant amount of debris and garbage flowing from the canal, to the point where I found myself picking up litter during my visit. With a bit more attention to beach maintenance, this resort would be perfect.\"

Partner

10/10

Exceptional

20 Apr 2026

CURTIS

Nice location very clean property walking distance to lots of restaurants and shopping and also walking distance to the beach resort

Self

10/10

Exceptional

18 Apr 2026

mike

The staff

10/10

Exceptional

15 Apr 2026

Evelyn

Great hotel with excellent service!

10/10

Exceptional

15 Apr 2026

Arif

All staff are very friendly and helpful.
Big choice of food at breakfast.
Near a private beach .

Family

10/10

Exceptional

14 Apr 2026

Yahaira

Clean rooms,
their staff is super friendly and helpful.

Partner

8/10

Excellent

06 Apr 2026

Richard

Clean room

Self

10/10

Exceptional

26 Mar 2026

Cleide

Overall pretty good

Partner

8/10

Excellent

08 Mar 2026

SHELDON

Clean, well run hotel, good breakfast offerings, excellent staff and customer service care.

10/10

Exceptional

08 Mar 2026

Ricky

Was very nice and close to everything

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Frederick

After staying several different times here, the rooms are always incredibly clean and comfortable. The beach is not the best, considering the other beaches in the Philippines, but you don’t go to this area for the beach, but it’s quiet and only about a 1/4 mile walk.

Self

6/10

Pleasant

04 Mar 2026

roland

The ocean was visible about half a mile away

Self

10/10

Exceptional

03 Mar 2026

Thinh

Great host

8/10

Excellent

03 Mar 2026

Andrew

I stayed in a renovated room with sea view that was excellent. There are other bits that still need some tlc but overall a good experience. The beach and pool area by the water are very pleasant. Plenty of eateries very close by.

Self

2/10

Poor

02 Mar 2026

Patrice

They did not offer ocean view with king size bed as per my booking reservations! They gave me a two twin beds for my husband and i followed by a queen! The cold smelled horrible and was filled with mold. I checked out after that!

Partner

8/10

Excellent

01 Mar 2026

Gavin

The staff were friendly, the room was very nice.

Self

8/10

Excellent

01 Mar 2026

pierre

👍

Self

6/10

Pleasant

26 Feb 2026

Saskia

Air Con wasn't working, to

10/10

Exceptional

25 Feb 2026

Judy

Great staff, nice room, good breakfast with a pool and gym on site and a lovely beach 7 minutes walk away. We have stayed in 3 different hotels in Cebu on this trip and this one is the best.
Didn’t have dinner here as we thought the choice of wine overpriced and menu limited.

Partner

10/10

Exceptional

25 Feb 2026

Brian

Room was very clean and staff were so friendly and inviting. Would highly recommend.

8/10

Excellent

23 Feb 2026

Aidan

Very nice hotel with good amenities. Staff was nice. A little pricey for what you are getting.

Partner

10/10

Exceptional

23 Feb 2026

Terry

Clean room. Staff was courtesies. Easy to check i.

Family

8/10

Excellent

20 Feb 2026

Sabine

Room was clean and staff were very professional and attentive.

Friends

10/10

Exceptional

19 Feb 2026

SHELDON

Clean, courteous staff, well maintained hotel.

Friends

2/10

Poor

18 Feb 2026

Viandra

I had a very disappointing experience at this hotel. When I arrived on February 14, they did not have a room available for me despite my confirmed reservation. There was zero communication prior to my arrival indicating there would be any issue, and I was completely blindsided at check-in.

When I entered the lobby, there was already a large crowd of other guests in the exact same situation — at least 50+ people waiting without rooms. It was clear this was not an isolated mistake but a major breakdown in planning and communication.

The staff was dismissive and made the situation feel like it was somehow my fault. Instead of taking the time to properly explain what happened or offer a sincere solution, they rushed my group out and hurried us through any questions we tried to ask. We were told our entire group would be accommodated elsewhere, which turned out not to be true, creating even more stress and confusion.

What is especially frustrating is that there continues to be zero communication even now. There has been no follow-up, no accountability, and no effort to properly address what happened.

Overall, the lack of communication, poor handling of the situation, and dismissive attitude from staff made this an extremely upsetting experience. I would not recommend staying here based on how this was handled

Friends

8/10

Excellent

17 Feb 2026

Jack

The room was clean. Staff were very nice. The only draw back was the ac had a moldy smell. Otherwise we hada great stay.

2/10

Poor

16 Feb 2026

Feldryn

Hotel was overbooked

6/10

Pleasant

15 Feb 2026

Samuel

Room could have more places to put things. Buffet breakfast was crowded and could have more choices. The room sweat from the air con. Clothes were damp.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Roberto

Room & Breakfast is great. But the elevator and the hallway’s smells bad

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Joseph

The hallways smell horribly like mold and mildew. Had to ask everyday for hand towels.

Leisure Friends

8/10

Excellent

12 Feb 2026

Ryan

Good and happy.

10/10

Exceptional

09 Feb 2026

Timothy

Great friendly staff all ready to assist

Leisure Partner

10/10

Exceptional

08 Feb 2026

patrick

The Hotel had great views on Travelocity. On google maps not so good. Here’s whatever experienced on our stay. Location is great. Lots of places to eat in the area. Very clean and safe at night in the New Mactan area. Outside the area in the day it was fine at night I wouldn’t let my girlfriend walk alone. The hotel was great. Any bad experiences that were written prior have been remedied since it became a Mercure hotel. The staff were amazing. Front desk had at least 6 people there to check in and out. Jay-R was the doorman he was awesome always got us a cab or a Grab. Super helpful and a good guy for sure. The hotel room was spacious, pretty basic but a nice big bed, the ac was very cold. The water temp could have been hotter but it was warm enough to fog the mirror in the bathroom. The buffet had a good selection of local and continental dishes. Fresh and well stocked. The gym had a lot of equipment and the pool was not too big but it was enough. There was also a steam bath and a sauna the guests could use for free. We didn’t go to the beach or use the spa we went outside the area for that. Overall it was a great experience no complaints and if we visit Cebu again we would definitely stay at the Mercure Hotel again.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Marlon

Room a/c thermostat doesn’t work, so it gets very cold. Bathroom is small, dark (poor lighting) some fixtures are broken (e.g., shower head, toilet paper holder).
The gym/pool area has dirty restrooms.
Food/drinks are pricey.
The only redeeming feature is access to the beach resort, which is nice.
Overall, not worth the cost. Definitely not a Mercure standard…

2/10

Poor

04 Feb 2026

Jeannie Anne

The hotel is run down. Some windows are boarded. The rooms are small and smell. The front desk is not friendly or helpful. I checked out two days early. Hotel is not on the beach. You have to take a shuttle. Do not recommend.

Leisure Self

10/10

Exceptional

02 Feb 2026

Mikiko

Clean room. Staffs are very friendly and professional. Their private beach/pool area is very clean! Short walk distance from the horel 5-7 minutes walk, also they have a shuttle to the beach as well.

Partner

8/10

Excellent

27 Jan 2026

Julie

Very nice room and facilities. The concierge was lacking and the pool bar service was slow.

6/10

Pleasant

26 Jan 2026

Lise

I loved this hotel! Very professional and friendly staff, they allowed an early check in after a very long flight. The room was great, we enjoyed the gym and found it to have more equipment than most hotel gyms. We also enjoyed a massage for two and the spa staff were wonderful. Great buffet breakfast. I only give this three starts because there was no hot water!! This is an expectation!

Leisure Partner

10/10

Exceptional

23 Jan 2026

Mitchell Paolo

Spotless; courteous staff!

Leisure Family

10/10

Exceptional

21 Jan 2026

Phillip

Great hotel very nice beach and pool

10/10

Exceptional

20 Jan 2026

Guadalupe

room was clean and always provided with free water daily

Leisure Family

10/10

Exceptional

20 Jan 2026

Benny

Fresh breakfast menu everyday thank you!

Leisure Family

8/10

Excellent

20 Jan 2026

Scott

Most staff. Marygold in the restaurant was by far the best employee i came into contact with. Polite friendly and professional.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Tyler

Nice, clean room with a nice view.

Leisure Self

6/10

Pleasant

14 Jan 2026

Tony

This hotel needs new management. The breakfast room is too small and too crowded and the location of the food awkward and inconvenient. No one picked up plates. Some employees just standing around. No one seemed in charge of too many employees doing little or nothing. Asked twice for a latte coffee and had to get up and go get it. I could not control the A/C fan in the room - it was like a typhoon at any temperature setting. Called and no answer. The room (supposedly an upgrade) was small and no place to put more than one suitcase. Water not really hot. Had difficulty changing a 1,000 Peso Bill ($16 US) and they got me upset because I was sent to a couple of places (bar, restaurant) after the reservation desk didn't have any change - they just said sorry no change available as if they did not want to be bothered. Worst service of the 5 hotels we stayed in the Philippines and more expensive than the 5* hotel we had previously stayed in Cebu. I would not stay there again. Never had problem with the Mercure brand before but apparently Mercure just bought the hotel because they still show up on Google Map as Belmont. The small beach is several blocks away. Food at the bar where pool is took a very long time. Need to shape up and get new management in place.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Warren

Great food and service

Leisure Self

2/10

Poor

11 Jan 2026

Brian

Two of the doormen were quite unfriendly and even more so rude. They were dismissive and cold, don’t make us feel welcome at all. I got the feeling he didn’t like me simply because of my race and was EXTREMELY rude to my fiance who is a local. I would like to come back but refuse to as long as he is working there. I travel to Cebu 4-5 times a year and will stay somewhere else next month.

10/10

Exceptional

10 Jan 2026

vincent

staff is very accomodating. clean rooms

10/10

Exceptional

09 Jan 2026

Lila

Stayed here 3 different times during my trip to the Philippines and it was most excellent. Modern, clean and effective kind staff. Breakfast buffet was outstanding! Will stay again.

10/10

Exceptional

08 Jan 2026

Mircea V

What stood out was the staff. Everyone, and I mean everyone, was so friendly and helpful, from the housekeeping staff to the concierge and bellhops. They all made my stay memorable. Will definitely return. A big thank you to JayPee.

Business_and_leisure Self

10/10

Exceptional

06 Jan 2026

Maria

a good place to stay with family

10/10

Exceptional

05 Jan 2026

Maria

lovely place to stay and relax with family

Leisure

10/10

Exceptional

05 Jan 2026

Nicolas

Good place

6/10

Pleasant

04 Jan 2026

Patrick

The hotel and room could be cleaner, visible splatter on the side of the bed. Ripped towels and unfresh smell in the room.

Leisure Partner

6/10

Pleasant

03 Jan 2026

Mark

All lifts working just to crowded

10/10

Exceptional

31 Dec 2025

Maria

highly recommended

Leisure

10/10

Exceptional

31 Dec 2025

brian

Very nice hotel and great breakfast

Friends_and_family Family

2/10

Poor

30 Dec 2025

Jason

This is NOT beachfront and not on the beach. Property claims to be \"on the beach\" and \"beachfront.\" That is not true. It's a 10 minute walk, off the priority, to an overcrowded beach open to the general public.

10/10

Exceptional

29 Dec 2025

Lila

Beautiful and very clean hotel in a safe and walkable beach area. Excellent breakfast buffet with delicious options. Staff were absolutely lovely. Will stay again!

8/10

Excellent

29 Dec 2025

Tanakorn

Great staff

Leisure Self

6/10

Pleasant

21 Dec 2025

Amanda

Spacious family rooms (two interconnecting rooms with 2 bathrooms). We had a good view of the ocean which was lovely to wake up to. Excellent, comfortable bedding and fairly convenient location to shops and restaurants. Breakfast was also good. We did try to dine at the restaurant one night but it didn’t really have any vegetarian options which was disappointing and when asked, they couldn’t really accommodate us.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Rose

Breakfast was great. I prefer to have washcloth & hand towel in room. Staff was very kind & helpful

Leisure Family

8/10

Excellent

18 Dec 2025

Janice

The room was clean but a bit dusty. The airconditioner is noisy. I tried booking for a shuttle pick up from the airport a week before my arrival but there was an inconsistency in their response. I completed the inormation they asked for but did not confirm receipt. In the end, my family was not picked up from the airport. My issue is - the hotel could just have advised us that they could not provide the service. We would understand and find other options. I think the hotel need to improve on their communication. Also, the lobby is small and gets too crowded. It detracts from a good impression.

8/10

Excellent

06 Dec 2025

Eric

Overnight stay for the airport

Partner

6/10

Pleasant

05 Dec 2025

Vernon

Clean and comfortable hotel with great staff. Only issue was the faucet in the bathroom — it was broken and very hard to open. Hope they can fix it soon.

Business Partner

10/10

Exceptional

04 Dec 2025

Richard

The whole ambiance of the hotel staff were courteous, friendly and helpful.
Room was excellent and clean kitted out with everything you would want in a room.
Definitely would stay in Belmont hotel again.

Friends_and_family Friends

8/10

Excellent

02 Dec 2025

Robert

Room was great but annoyingly the hotel pool was unavailable and wasn’t highlighted prior to me booking!

Self

10/10

Exceptional

01 Dec 2025

Anthony

Very Clean and Well kept. Friendly Staff and Helpful. Would Stay here again if in the Area.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Rachel

The staff at this hotel are amazing, and its biggest asset. Always polite, courteous and talked as though they were really invested in what your day had ahead.

The area around the hotel is unfortunately under construction, however there were places to eat.

The pool was closed at the hotel, however there is a pool and beach within 5/10 min walk (also free shuttle bus). The pool near the beach does not have a huge amount of loungers and the water was cloudy. The beach is man made and very pebbly.

Breakfast was great, again amazing staff.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Alvin

it was amazing

Partner

10/10

Exceptional

22 Nov 2025

Mary Ann

Amazing view, clean room, and staff are wonderful. It's close to everything u need, like option for coffee, groceries, from yummy street foods to Gordom Ramsey fine burger or fish and chips. Can't wait to go back.

Leisure Family

8/10

Excellent

21 Nov 2025

Danny

The indoor pool on the 3rd floor was not in service when I arrived. The rooms are very small with no good place to put a suitcase. Cable telivision was also not in service when i went. The thermostat did not work correctly and neither did anyone elses that stayed in other rooms. Gym had secnt dumbell weights and was packed when I went. Breakfast was lretty good. The beach was pretty terrible. Make sure you wear shoes and anticipate breaking an ankle trying to get into the ocean. The outdoor pool by the beach is nice. Bathroom shower is righ next to the tiny surface area sink. My room actually smelled like sewer gas.

10/10

Exceptional

20 Nov 2025

Frederick

Unbelievable staff!

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Michael

Good

10/10

Exceptional

18 Nov 2025

Gary

Clean room, good air conditioning, hot water in the shower.

10/10

Exceptional

18 Nov 2025

aung

Very nice

Leisure Friends

2/10

Poor

17 Nov 2025

Gregory

This was the worst hotel i have ever stayed in. I arrived shortly before the check in time. My room was ready, but i was told if i wanted to check in early it would be a 1,000 piso fee.
After i checked in, i learned that the pool inside the hotel was closed, the television wasn't working because the cable was out, the elevator wasn't working and i had to use the service elevator. I went up to the room and i found a used bandaid was stuck to the bathroom floor.
I went down to the front desk and complained. The front desk acted as they didn't care. The entire stay i had no television service. I should have been compensated for all of the issues, but i wasn't. The hotel menu was overpriced.
I ended up eating dinner at the nice Savoy hotel for half the price of the Belmont. A hotel manager should have contacted me when i complained about all the issues .The bellman was chatting with the taxi driver outside and recommended the taxi service. I got into the taxi with a friend who lives in the area. The taxi driver intentionally took us in the wrong direction. My friend who lives in the area stated to the driver that he was going the wrong direction . The taxi driver still kept driving the wrong direction to run up the taxi fare. Finally i said stop and let us out. After we exited the taxi, we got another taxi which took us in the correct route. It cost me twice as much taxi fare because of the taxi the hotel recommended. I felt cheated and taken advantage of by the hotel.

Leisure Friends

8/10

Excellent

16 Nov 2025

Gary

Clean room but small, excellent breakfast

Leisure Self

10/10

Exceptional

15 Nov 2025

Maris

It’s safe and everything is walking distance