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Sheraton Cebu Mactan Resort

Cebu · Philippines

Punta Engano Road, Mactan IslandView location

9.2/10Excellent514 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.4/109.4
Amenities9.2/109.2
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sheraton Cebu Mactan Resort

Pamper yourself at the full-service spa at the Sheraton Cebu Mactan Resort, a beachfront hotel in Lapu-Lapu (Punta Engaño). Enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. The hotel also offers complimentary Wi-Fi, gift shops/newsstands, and wedding services.

Dine at one of the two on-site restaurants, or take advantage of the 24-hour room service. The bar/lounge is perfect for relaxing with your favorite drink. Buffet breakfasts are available daily (for a fee). The hotel provides laundry facilities, an elevator, and eight meeting rooms for events.

Free self-parking is available. The 261 guestrooms feature LED televisions with cable channels, and bathrooms with bathtubs or showers and hair dryers. For your convenience, phones and irons/ironing boards are also provided.

The resort is a short drive from Magellan Monument and Cebu Yacht Club, and conveniently located near Mactan - Cebu Intl. Airport (CEB).

Read more about this hotelShow less

With a stay at Sheraton Cebu Mactan Resort in Lapu-Lapu (Punta Engaño), you'll be a 4-minute drive from Magellan Monument and 11 minutes from Cebu Yacht Club. This spa hotel is 10.7 mi (17.2 km) from SM City Cebu and 12.3 mi (19.8 km) from Cebu Business Park.

Stay in one of 261 guestrooms featuring LED televisions. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, bidets, and hair dryers. Conveniences include phones and irons/ironing boards. Featured amenities include laundry facilities, ATM/banking services, and an elevator. This hotel has 8 meeting rooms available for events.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Green Globe Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Special Instructions
    The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PHP 2000 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    Korean

    Filipino

    English

    Italian

    Spanish

Nearby attractions

CHI, The Spa 2.6 km / 1.6 mi
Mactan Shrine 3 km / 1.9 mi
Lapu-Lapu Monument 3 km / 1.9 mi
Magellan Monument 3 km / 1.9 mi
Mactan Expo Center 3.3 km / 2.1 mi
The Mactan Newtown 3.4 km / 2.1 mi
Mactan Export Processing Zone 5.8 km / 3.6 mi
Jpark Island Waterpark 7.5 km / 4.6 mi
Mactan Marina Mall 8.9 km / 5.5 mi
Cebu Yacht Club 9.2 km / 5.7 mi
Mactan Doctors' Hospital 9.2 km / 5.7 mi
Mactan Town Center 9.8 km / 6.1 mi
City Times Square 9.9 km / 6.2 mi
Gaisano Grand Mall Mactan 10.1 km / 6.2 mi
Marcelo Fernan Bridge 10.2 km / 6.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 261
  • hotel
  • Wheelchair-accessible
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Lift access
  • Newspaper stand
  • Garden
  • Banquet hall
Show 6 more facilities & services
  • Meeting room
  • Spa treatments
  • Green Globe Certification
  • Breakfast
  • Minimum check-in age: 18
  • Billiards
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE OCEAN VIEW WITH BALCONYQUADRUPLE • OCEAN VIEW WITH BALCONYQUA.BL-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    QUADRUPLE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE OCEAN VIEWDOUBLE • DELUXE OCEAN VIEWDBL.DX-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE DELUXE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW HONEYMOONSUITE • OCEAN VIEW HONEYMOONSUI.HM-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    SUITE OCEAN VIEW HONEYMOON

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW HONEYMOON

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.HM-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin OCEAN VIEW KING BEDDouble or Twin • OCEAN VIEW KING BEDDBT.KG-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    Double or Twin OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW WITH BALCONYSUITE • OCEAN VIEW WITH BALCONYSUI.BL-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    SUITE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDS WITH VIEWSQUADRUPLE • TWO DOUBLE BEDS WITH VIEWS • 1 Bedroom • 50 m²QUA.2D-WV
    QUADRUPLE TWO DOUBLE BEDS WITH VIEWSPhoto unavailable3 photos

    Sheraton Cebu Mactan Resort

    QUADRUPLE TWO DOUBLE BEDS WITH VIEWS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-WV

    Room amenities

    • Ironing set
    • TV
    • Hairdryer
    • Direct dial telephone
    • Shower
    • Bathroom
    • Bathtub or Shower allocation on arrival
    • Cable TV
    • Slippers
    • Bathrobes
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV-1

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWS NON SMOKINGDOUBLE • WITH VIEWS NON SMOKINGDBL.NM-WV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN VIEW WITH BALCONYJUNIOR SUITE • OCEAN VIEW WITH BALCONYJSU.BL-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    JUNIOR SUITE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS WITH VIEWSDOUBLE • TWO DOUBLE BEDS WITH VIEWSDBL.2D-WV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE TWO DOUBLE BEDS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE 2 DOUBLE BEDSSUITE • EXECUTIVE 2 DOUBLE BEDSSUI.2D-EJ

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    SUITE EXECUTIVE 2 DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE 2 DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE OCEAN VIEW WITH BALCONYDOUBLE • OCEAN VIEW WITH BALCONYDBL.BL-OV

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    DOUBLE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S-1

    Photos are not available for this room type.

    Sheraton Cebu Mactan Resort

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWS • 1 Bedroom • 50 m²DBL.WV
    DOUBLE WITH VIEWSPhoto unavailable5 photos

    Sheraton Cebu Mactan Resort

    DOUBLE WITH VIEWS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Room amenities

    • Toiletries
    • Hairdryer
    • Direct dial telephone
    • TV
    • Ironing set
    • Slippers
    • Cable TV
    • Bathtub or Shower allocation on arrival
    • Shower
    • Bathroom
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sheraton Cebu Mactan Resort

9.2
Excellent
514 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
17 Jul 2026
Dennis
Check in was smooth and fast. Staff were very attentive and accomodating to our needs and requests. The rooms were ready and clean. Very nice swimming pools. Love the beach access. Breakfast was one of the best we had on this trip. Great staff from check in and and everywhere. .
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
Lannie
Happy we chose this place to stay
Business
10/10
Exceptional
20 Jun 2026
Greg
No comments at this time. I would return.
Family
8/10
Excellent
17 Jun 2026
Tyra
My family and I booked 2 rooms for 1 night just to see the resort. We live near the area, and wanted to try out. Upon arrival all staff was nice, no complaints we were greeted with juice! Rooms were clean, had a snack bar, and came with free complimentary water bottles. There are 3 outdoor pools that compliments the resort. The only complaint I had was lack of buffet options.
Family
10/10
Exceptional
16 Jun 2026
Virlyn
Our stay even if it’s just a short one night stay was the best. The room is clean and smells wonderful. We were able to sleep good and feel refreshed the following day.
Breakfast was superb starting from the smiling staff welcoming you with their heartfelt Filipino way of saying welcome home !
Food is of great variety, fresh and prepared well.
Kudos to the management and staff!
Looking forward to seeing you again.
Family
4/10
Poor
14 Jun 2026
JAMES
Poor experience. Room phones do not work. Motion detectors (that automatically turn all electricity in your off) do not function correctly. This is a $500 / night five-star hotel that provides a two-star experience. Staff are extremely dismissive of concerns. Your better choice would be Shangri-La Mactan.
Family_with_children
10/10
Exceptional
13 Jun 2026
Elisabeth
My son and I stayed here in the beginning of our travel and then again before we flew out. The staff were wonderful, they had an amazing spread for breakfast buffet (I would highly recommend getting the breakfast included if offered), the room was beautiful and clean, and the pool! Well you just have to see it to appreciate the different levels tha lead to their beach! Thank for a wonderful stay!
Friends_and_family Family
10/10
Exceptional
10 Jun 2026
cecile
Breakfast was excellent. Lots of choices and staff were friendly
Family_with_children
10/10
Exceptional
08 Jun 2026
Rizza
The Junior Executive Room was huge, clean and
10/10
Exceptional
03 Jun 2026
Shikira
Sincerely amazing service and atmosphere. Everything was clean to a high standard, wonderful water pressure and temp control in the shower, great food on location.
The highlights of my stay here were:
I had one of the top three massages I’ve ever recieved at the spa. I regret not remembering my masseuse’s name but I was soooo relaxed afterwards. Breakfast buffet is amazing and had a great array of different cuisines plus lots of fresh fruit, and delicious sikwarte (local hot cocoa). The atmosphere is great, I love the way the facilities look with all the pools and the ocean behind the check-in area in the lounge.
Self
10/10
Exceptional
29 May 2026
E
Excellent service from staff, clean room and wide variety of options for breakfast buffet.
Partner
10/10
Exceptional
27 May 2026
John
friendly staff
Family
10/10
Exceptional
07 May 2026
Rosalie
Probably the best service and hospitality we’ve experienced at any property. From the guest service team at reception to the pool & beach attendants, all dining venues, recreation (sunrise yoga, badminton & archery), spa (foot massages on the beach), and housekeeping, service was very attentive, polite & friendly. The breakfast buffet is a must….an abundant selection of international favorites, so delicious. We travelled with family and had 4 rooms and they managed to accommodate us all on the same floor. I look forward to returning for another visit.
Family
10/10
Exceptional
03 May 2026
Sonia
Great spot for our whole family. Breakfast buffet was delicious
Friends_and_family Family
10/10
Exceptional
02 May 2026
Chad
Great place
Self
10/10
Exceptional
17 Apr 2026
maria
Staff were wonderful and helpful. Facility beautiful and clean.
Friends_and_family Friends
10/10
Exceptional
13 Apr 2026
Michael
Awesome hotel, and staff!! The beach is a little rocky but that is the only draw back.
Partner
10/10
Exceptional
22 Mar 2026
Aileen DeBelen
Fantastic place and the people at the hotel are great from the front desk, to the housekeeping staff to everyone in the restaurant. I would highly recommend this hotel.
Family_with_children
10/10
Exceptional
12 Mar 2026
michael
The staff hospitality is 5 star!
Family
2/10
Poor
26 Feb 2026
suk won
I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience:

1. Completely Unacceptable Soundproofing (Premium Room)
I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing.
I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV.
For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury.

2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed
I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan.
At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle.

3. Second-Day Transportation Failure
On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM.
It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable.
10/10
Exceptional
22 Feb 2026
Cirila
Very clean and very accommodating and helpful staff.
Family_with_children
8/10
Excellent
21 Feb 2026
Warren Cruz
Great please great staff. Like that there is a private beach. Wish there was a shuttle services in house because of location being far away from everything else.
Partner
6/10
Pleasant
12 Feb 2026
Nicole
Les aménagements des services; le gymnase est fermé dans le demi sous-sol pas de vue sur la mer. Il y a des grads espaces vides c’est un peu dommage on dirait qu’il y a eu une idée qui ne s’est pas concrétisée. Notre chambre etait au bout de long corridor qui avait besoin d’être nettoyé et reparé. Buffet très basic pour le gros prix.
Partner
8/10
Excellent
11 Feb 2026
Jin
Breakfast good selection of food.
Staff friendly and helpful.
Leisure Partner
10/10
Exceptional
09 Feb 2026
tricia
Clean rooms, good food and service
Business_and_leisure Family
10/10
Exceptional
08 Feb 2026
Franklin
Fantastic hotel ... the Cave bar was awesome! The staff in all areas were very friendly.
Leisure Family
10/10
Exceptional
01 Feb 2026
Ma. Jessica
I cannot put any faults on how Sheraton staff looked after us during my husband and I’s stay! Everyone is so helpful and friendly!
10/10
Exceptional
28 Jan 2026
gerry
Clean room, awesome swimming pools with beach access.
Friends_and_family Family
10/10
Exceptional
25 Jan 2026
lycith
The overall stay was great, I hope they would extend the curfew time for the pool and the beach.
Leisure Partner
10/10
Exceptional
23 Jan 2026
Recho M.
Same reasons previously.
Leisure Family
10/10
Exceptional
11 Jan 2026
Sarah
Nice large rooms, hotel also has good gym facilities
Leisure Family
6/10
Pleasant
10 Jan 2026
james
The resort was clean and had beautiful water views. The breakfast buffet was great. Service eas very good.
The resort has limited activites and evetything closes at 7pm. There were limited food options. Also some parts of resort wete closed to rrsidents only. Quite sexpensive at 330 a night. Good for honeymooners . Gym was open all night
Leisure Family
10/10
Exceptional
31 Dec 2025
den Hoek Patrick
Nice touches such as leaving a fruit platter in the room when we were unable to have breakfast from early morning activities, cakes to celebrate our anniversary, and very friendly and happy staff.
10/10
Exceptional
27 Dec 2025
Ronalyn
Beautiful property. Lovely room. Excellent buffet breakfast.
Leisure Family
10/10
Exceptional
22 Dec 2025
Joseph
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
Partner
10/10
Exceptional
26 Nov 2025
Taryn
Very friendly staff. We were also able to get our room early which was lovely considering we’d been travelling some 20 hours! Room was a very good size and comfortable. Patio was small though (not very wide). But we had view of pool and ocean. Excellent experience.
Leisure Partner
6/10
Pleasant
03 Nov 2025
Peter
Hotel and staff and food were excellent. However, the beach was very disappointing and the outside pool areas were cramped.
Leisure Partner
10/10
Exceptional
24 Sep 2025
Eileen
Everything well organize and good atmosphere
10/10
Exceptional
24 Sep 2025
Patrick
Once you leave the property, there’s nothing there to do any shopping. You have to take a cab to go in town.
Leisure Partner
8/10
Excellent
20 Sep 2025
Nino Antonio

Door lock not working

Pleasant overnight stay, but one issue with one of the guest rooms we stayed at that the electronic door lock was not working. It wasn't found out until the next day before checking out. This is unacceptable especially with the issue of security and safety for a supposedly \"5-star\" hotel.
Friends_and_family Family
10/10
Exceptional
16 Sep 2025
Dean Maclean
Hospitable staffs
Leisure Family
10/10
Exceptional
07 Sep 2025
Sharon
Everything was beautiful
10/10
Exceptional
05 Sep 2025
Keith
The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.
Business_and_leisure Family
8/10
Excellent
21 Aug 2025
Sanjeev

We had a great time!

Very good resort. Decent private beach during high tides. Good for snorkeling. We did see some poisonous sea snakes as well. Guess they are generally harmless unless you poke them. The crowd was good, looks like it is a favorite place amongst Koreans  The breakfast was excellent. Don’t miss to try their local Taa Ho!
We had a great time at this place. Definitely we will come back again!
Friends_and_family Family
10/10
Exceptional
20 Aug 2025
Sarah
Very modern hotel, great food selections. Enjoyed my stay
10/10
Exceptional
14 Aug 2025
Darren
Staff were all fantastic and hospitality was great.
Room was comfy and clean and reset daily.
Breakfast was a highlight and managed very well.
Dip Nikkei was the only disappointment.
I had the Crab Causa, which was over powered by mayo and sauce. Ceviche and Nigiri was good but had hoped for more. Matcha cheesecake was a little dry and overdone.
I also had the Pork Bao at the pool the following day and again it was overly sauced. Felt like some work and refinement needed.
Buhi was my favourite spot to be in, staff were great and the small food selection was great! The pork skewers and chicken with pineapple vinegar were amazing.
I’d expand the food offering here!
Leisure Self
8/10
Excellent
09 Aug 2025
Juliet
Staff & service were excellent.
The Dip restaurant for dinner was first class.
However, there were queues at breakfast & it was very crowded around the pool area.
The buildings are tired & leaky, and the surrounding area is very unattractive.
Leisure Partner
10/10
Exceptional
06 Aug 2025
Brandon

Great choice for us to overnight

Amazing staff and worked with me when i lost my wallet. Very friendly and cant wait to stay again with them in 5 days.
Partner
8/10
Excellent
31 Jul 2025
Verified traveler

A great place to stay but needs minor improvement

I have stayed in Sheraton Mactan a lot of times and have enjoyed every stay but for this trip there are some things I would like to say and comment.

Room - before they provided rubber slippers which was very convenient since their beach is very rocky, now they only provide the typical room slippers. They should revert back to providing the rubber ones since they are more applicable. Maybe provide both for the customer to choice. Overall experience is great and comfortable though.


Food service - Pool food is until 4:30pm but you can stay at the pool until 8pm. It would be nice if they still serviced that menu until the pool closes. It would also be nice if you can order the same pool menu for in-room services.

Breakfast - breakfast is always great but it would be nice if they have an option to provide packed breakfast for people who needs to leave the resort early for an activity or for check-out.

Entertainment - it would be great if they added an arcade similar to Shangrila Mactan’s Timezone.
Friends_and_family Family
10/10
Exceptional
27 Jul 2025
Kristabelle
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away)

Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety.

Overall great time!
Leisure Family
10/10
Exceptional
27 Jul 2025
JERALYN
The foods were little overpriced, but overall it was a 5-star experience for my family and me. The suite I booked provided everything we needed to enjoy the entire resort.
10/10
Exceptional
22 Jul 2025
Jonna
Staff are exceptional, place is beautiful
8/10
Excellent
14 Jul 2025
Kerry
Everything was good except when you took a shower there was never any hot water. Cold showers are awful in my book.
Leisure Partner
10/10
Exceptional
10 Jul 2025
Justin
Fantastic experience. The staff were courteous and respectful. The room service and cleaning services were perfect.

I recommend going snorkeling at their beach; you can see entire schools of fish while swimming. The included breakfast was great, and the dinners they have at the dining hall are decent as well, but they’re not included. Highly recommend this resort for a 3-4 day getaway.
Leisure Partner
10/10
Exceptional
08 Jul 2025
Lorenzo
Very safe environment and very accommodating staff.
10/10
Exceptional
22 Jun 2025
Rio
Beautiful property. Great service
Leisure
10/10
Exceptional
21 Jun 2025
Miyuki
Beautiful beach and nice pool. Amenities were great and staffs were courteous and friendly.
Self
10/10
Exceptional
15 Jun 2025
Derek
Very nice resort with very friendly staff, own beach and huge pools. Being self contained hotel meal prices are a little on the high side with small portions sizes. Hotel has easy access to all the sites via taxi or grab. Try to book a ocean view room you won't be disappointed. Would definitely recommend this hotel.
10/10
Exceptional
10 Jun 2025
Maria Rosalina
Very clean. Big size rooms. exceptional customer service. Good food. Very nice place to stay and relax. Beautiful resort .
Leisure Partner
10/10
Exceptional
10 Jun 2025
Adonis Boyles
So very clean and the facade was a great.
Leisure Family
10/10
Exceptional
02 Jun 2025
Luke

All the employees I came in contact with were all friendly, love their job and excellent in their customer service. I travel a lot and saw all kinds of customer service that hotel employees had given me, the employees at Sheraton Cebu Mactan Resort displayed one of the few excellent customer service I've experienced. Excellent job everyone! Thank you and I'll be back.
Leisure Self
10/10
Exceptional
24 May 2025
Marcelo
The Sheraton resort is magnificent. Beautiful, recently built with very nice amenities and modern structures. The food is also first class. I thoroughly enjoyed my stay there.
Leisure Partner
6/10
Pleasant
21 May 2025
RITCHEL
the beach is bad,uneven and sand is not fine hurts my feet.Photogenic overall but property is too steep for adults and children but hospitality and people are so warm
6/10
Pleasant
14 May 2025
Lorela
Quiet
6/10
Pleasant
29 Apr 2025
Verified traveler

Mixed Feelings on My Birthday Stay

Like I do every year, I spent a few days at a Marriott hotel somewhere in the world — wherever my business trips take me — to celebrate my birthday with friends or family.

This year, I was excited for my first birthday stay at a Marriott property in the Philippines, and I even coordinated with the hotel staff beforehand. But sadly, unlike my past birthday stays, there was no special effort or gesture to make it memorable. It ended up being just a forgetable stay, with nothing that stood out.

It was completely opposite experience to my stay at a Marriott property in Thailand the very next day — they completely exceeded my expectations, with birthday cake, decorations, and drinks waiting in my room, just like my amazing experience in Beijing last year.

Honestly, I can’t help but compare it overseas and just but feel a bit disappointed that this how it goes in Sheraton in my own country.

That said, I really appreciated the restaurant staff member during dinner — he was wonderful with my niece and made her so happy. That small moment was a bright spot in an otherwise forgettable stay.
Friends_and_family Family
8/10
Excellent
22 Apr 2025
Verified traveler

Best resort for relaxing holiday

Our stay was really relaxing, the staff were friendly and facility at the resort was excellent.
We stayed in a Tower A room with ocean view, the view to the ocean and sunrise were beautiful. Shower and bathroom is great, but the air-con noise was really disruptive. We would switch it to low so it’s bearable but in the middle of the night it would switch back to high/auto and it’s very loud. I found myself waking up at 3am to switch it back to low.
The bed style was soft, so that it’s comfy at first lay, but offer no support if you prefer firm bed.

We tried the Saturday seafood dinner buffet but we enjoyed the weekend breakfast buffet cooking and offerings more than dinner. Also there’s more variety on weekend breakfast than weekday.
Dip restaurant was excellent. Every single dishes we ordered treated and presented the ingredients really well.
Highly recommend cocktails by the pool cave from Buhi.

Grab transport can be difficult to get from the hotel but that ends up to be our preferred mode of transport as we paid almost 4 times more than actual fare to a taxi driver that the hotel ordered as he has ‘no change’.

We wanted to stay thank you to the staff especially the weekend staff. We didn’t recognise any of the staff on our departure day so that was a bit sad.

Overall we enjoyed Sheraton Mactan and would go back if we stay in the area again.
Partner
8/10
Excellent
15 Apr 2025
Nicole Odette

Great stay but pool is small

Sheraton was a luxurious stay, great views, good food. However, I was quite disappointed with the pool, which was tight. Granted Pool A was closed and being renovated at the time. However, from the looks of it, it’s also a bit small and limited in size. With the sprawling grounds. I expected Sheraton to have allocated more space to nice pools.
Partner
10/10
Exceptional
13 Apr 2025
Gilda
The staff were helpful and accommodating. It’s my third time staying at Sheraton Mactan and won’t be the last .
Business_and_leisure Self
10/10
Exceptional
20 Mar 2025
Charlemagne
The service is phenomenal, building is modern like high ceilings, I don't feel stuffy. Food is great . The beach is beautiful. Highly recommended.
Leisure Partner
10/10
Exceptional
13 Mar 2025
Yvonne

Home away from home

The team was very accommodating and warm the minute the booking was finalized. It was smooth from checking in to checking out. This is my third stay at this location. I will definitely be back. Bravo! Sheraton Mactan Cebu!
Friends_and_family Family
8/10
Excellent
06 Mar 2025
Verified traveler

Beautiful resort

Nice resort hotel. Not many other amenities in the area, so be prepared to take a taxi for off-resort meals and entertainment.

Rooms are spacious and modern.

Breakfast and other meals were excellent (range and quality).

Pool is a little small, but you have the option of swimming in the sea. Hotel rents out snorkeling gear and overshoes.

Staff attitude excellent: really good customer service.
Partner
10/10
Exceptional
06 Mar 2025
Verified traveler

Birthday Getaway

Staff is UNMATCHED and superb. Hotel sits right on the beach with 2 pools. There are plenty of beach chairs by the pool and on the beach. We only walked on the beach because it was just too hot to sit out there. Breakfast buffet had everything, Asian and western. There are plenty of activities to do on the resort. We saw people snorkeling, doing yoga, playing volleyball, etc. They have 24-hrs room service, which was great because we checked into our hotel about 10pm so was able to order food also. Our room was spacious with partial ocean view, which I paid for full ocean view. We were in Tower C, the next building blocked out the right side of the ocean view. The rug and end of bed chair had stains and the rug had a \"lift\" that me and my husband constantly tripped over. It was annoying. The hotel is far from the city. We had to get a Grab to go outside the resort and get food. The hotel is very nice but the surrounding areas are not, which is beyond the hotel's control. This is also the first hotel that I have ever been in that has TSA xray machine with walk through metal detectors. Good to know that the staff cares about our safety. The whole city has tons of security. Would I stay here again? Yes I would.
Partner
10/10
Exceptional
05 Mar 2025
Jessica
This hotel was not only a beautiful property, but the customer service they went above and beyond. So what really sealed the deal for me was I had a very early early excursion, and when I checked in, I told her that because she was saying that I didn't get the breakfast and I said well, I won't be here to eat breakfast. She could've left it at that, but she asked me if I wanted breakfast to go deliver it to my hotel room so I could take it with me on my tour i said, wow, thank you so much. So at 3:15 in the morning, they delivered fresh, cooked breakfast of hash Browns. Eggs and bacon, which were very tasty pipin' hot. 2 things of yogurt, a few bottles of water and oranges, all for me to take with me so that I could have breakfast now. That's customer service, cuz. She could've just kept quiet and didn't even mention. That I could get a breakfast pack to go. So thank you. I will definitely be back.
Leisure Self
10/10
Exceptional
02 Mar 2025
Paul
Very relaxing. I really enjoyed the SPA treatment. Room was also perfect.
Leisure Self
10/10
Exceptional
25 Feb 2025
Louis
I slept in, fell the person that I was there needs more protective rugs, or carpets on the slick prices. There’s nowhere to have no marble looking tile and then it rains and it’s wet and then it’s slippery. Very slippery.
Partner
10/10
Exceptional
21 Feb 2025
Michael
Great resort. The staff were kind and courteous.
Leisure Friends
10/10
Exceptional
20 Feb 2025
Delfino
Great place!
6/10
Pleasant
19 Feb 2025
Jason W
So it was nice the beach was cool but there was mold on the curtains and literally mushrooms growing from the ceiling. They took a huge deposit yet acted like the Gestapo over a Pepsi chasing me down the hallway to sign like you know my room number.
The buffet was expensive and not good The drinks were five times a normal sale price.

Just don’t expect a American quality hotel
Leisure Family
10/10
Exceptional
15 Feb 2025
Lesley Anne
Lovely hotel with large beach area and 3 different pools facing the beach. Staff were very pleasant and helpful. Bar areas beside the pool are nice but not the coolest as there aren't many fans and no air conditioning.
The room was very large with a nice balcony facing the sea. The bed was very large and comfortable and the bathroom was very spcaciius with good room for clothes in the wardrobes and drawers.
We ate at night in one of the bars at night which served fries, pizza, burgers etc. The food and service was good here also but a bit warm.
The breakfast buffet was very large and varied with a food variety of food for different nationalities.
There isnt much around the hotel to see, so it is somewhere to stay on site and enjoy the facilities.
Leisure Partner
10/10
Exceptional
07 Feb 2025
Andre
Great Resort almost everything I want in a resort great ,staff, amenities, beach, pool, food, staff again.
Air condition was too noisy
Leisure Partner
10/10
Exceptional
05 Feb 2025
Philip
Beautiful hotel with excellent staff!!
Leisure Self
10/10
Exceptional
03 Feb 2025
Jahan
Great people, great service
Leisure Family
10/10
Exceptional
01 Feb 2025
Roderick
Beautiful place
Leisure Family
6/10
Pleasant
26 Jan 2025
Morris
The property was a bit outdated. The staff was professional and courteous
Leisure Partner
10/10
Exceptional
20 Jan 2025
Michael

Mactan Sheraton

Last minute booking made 2 days before arrival. The resort pictures do not do the hotel justice. The hotel is spotless, the staff are a credit to the company. The food choices are varied and always very very good. We booked for 7 days but wish we could have stayed longer. Will definitely be returning.
Partner
10/10
Exceptional
09 Dec 2024
David
The staff approachable good service peaceful and quiet I will come back this place. Surroundings the ambiance.
Leisure Self
10/10
Exceptional
22 Oct 2024
Saint

Outstanding!

I had an amazing stay and the food was outstanding!
Friends_and_family Family
6/10
Pleasant
20 Oct 2024
David
Good
10/10
Exceptional
28 Sep 2024
elizabeth
We had an excellent stay
Leisure Family
10/10
Exceptional
24 Aug 2024
Jose
Great staff!!
10/10
Exceptional
20 Aug 2024
Precious
It was our first time to stay at Sheraton and it was wonderful. I booked it here because of the size of the room. It's very spacious and of course it's very clean. I love the bath tub and rain shower. I love the buffet dinner (featuring a whole lechon) and breakfast especially on the weekends there's taho! I noticed most of the guests are Koreans so it's quiet! We love the pools especially the kiddie pool down the beach! My son loved playing there. Love the kids club too! Staff are very nice and friendly. Overall, it was an amazing experience! Beautiful and luxurious resort.
Leisure Family_with_children
10/10
Exceptional
13 Aug 2024
Gilda
Very pleasant stay for my husband and I
Business_and_leisure Family
10/10
Exceptional
27 Jul 2024
Gilda
Very clean and comfortable stay in Sheraton Mactan !
Business_and_leisure Partner
8/10
Excellent
22 Jul 2024
Phoebe
It was a nice overall experience
Business Family
10/10
Exceptional
08 Jul 2024
Salvatore
Beautiful
Leisure Family
10/10
Exceptional
06 Jul 2024
Daniel
The hotel is in an area going through some gentrification, there is extreme poverty outside of the hotel. It’s a bit further away from Cebu city and NewTown which is the new area. Grab rides will take longer. The hotel itself is very nice and the rooms are large and kept very clean. The onsite dining is also great and loaded with various options from local to international cuisine. Quite a number of Japanese and Korean tourists. My only small gripe is upon check out the front desk kept running various transactions to get the final settlement bill completed. She kept entering the wrong amount, and then refunding it. She did it 3 times, which triggered a fraud alert. I told her that is not acceptable, and could cause issues since I would have to swap my USA SIM card out to clear the alert. Front Desk should be trained to carefully run these transactions upon guest check out. This also then forced me to pay my Grab ride in cash or pesos or PHP. They should measure 3 times and “cut once”. Highly recommended for people traveling with families.
Leisure Family_with_children
10/10
Exceptional
15 Jun 2024
Daniel
Staff was wonderful
10/10
Exceptional
02 Jun 2024
Dennis

Great choice!

I'm glad we decided to stay here. The place has an amazingly designed rooms. High ceilings. The breakfast buffet was one of the best we've had on this trip. The staff were very friendly and very helpful. I highly recommend this resort.
Friends_and_family Family
10/10
Exceptional
30 May 2024
Ma Kristina
They went above and beyond by providing us added cool fan to make our stay more comfortable. Excellent service
Leisure Family_with_children
10/10
Exceptional
28 May 2024
Jan Angelo
Isolated and peaceful.
Leisure Family

Location & surroundings

Sheraton Cebu Mactan Resort
Punta Engano Road, Mactan Island, Lapu-lapu, Philippines

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Sheraton Cebu Mactan Resort

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