Arterra Hotel and Resort

LAPU-LAPU CITY, Discovery Bay, Punta Engano
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41 reviews shown

10/10

Exceptional

01 Mar 2026

David

The staff, rooms and stay was fantastic. I will be back.

Friends

2/10

Poor

03 Feb 2020

Verified traveler

No beach access

Leisure Family

4/10

Poor

31 Dec 2019

WorldTraveler

I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming.

The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests?

There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible.

There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do.

The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking.

I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.

Leisure Family_with_children

8/10

Excellent

15 Oct 2019

Eugene

Very scenic

It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.

Partner

8/10

Excellent

01 Oct 2019

Georgina

The property is excellent sea view - 360 deg...Wifi signal is poor

Friends_and_family Family_with_children

4/10

Poor

16 Aug 2019

Verified traveler

This property is priced well but even for that orice, it was disappointing
Gym and Pool were ok. Rooms are ok.
Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .

Business

8/10

Excellent

07 Jul 2019

Mabel

They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.

Leisure Partner

10/10

Exceptional

23 May 2019

Brian

Room was fine and great view. Amenities mixed...

The room was adequate and met our needs. The view was outstanding and the pool was nice.

There was a \"room service\" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and \"indoor basketball court\" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???

Family

10/10

Exceptional

02 May 2019

Verified traveler

Will come back

Has a great staff and away from traffic. You get both a beautiful sunrise and sunset

Friends

10/10

Exceptional

23 Feb 2019

Jeffrey

The hotel floors of the property are maintained well

Leisure Partner

8/10

Excellent

04 Feb 2019

Verified traveler

Very nice hotel and nice views! Great staff always ready to help. Highly recommended.

8/10

Excellent

11 Oct 2018

Røde

A bit isolated but nice. New facilities and wxcellent sea view!

6/10

Pleasant

07 Oct 2018

Rochard

Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.

8/10

Excellent

23 Sep 2018

vetvetbaby

For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.

8/10

Excellent

17 Feb 2018

Verified traveler

No Beach

New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!

6/10

Pleasant

15 Feb 2018

Jeff

Amazing views, poor management

We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..

2/10

Poor

29 Jan 2018

Verified traveler

Needs lot of work....

The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.

Family

2/10

Poor

03 Nov 2017

Gary

Beautiful place and very nice staff but it's not f

The place advertised WiFi and a convenience store but nothing working. It was not a good experience. But the staff was excellent and after I complained to expedia and got no where i went and talked to the staff myself and they moved me to a sister hotel which was good. I travel lots and never again will I use expedia

8/10

Excellent

31 Oct 2017

tuck

poor efficency of front desk julie even i give tip

poor front desk help of arranging taxi. i almost late for airport.
Overall staff was friendly. But resto servers are mostly gloomy and not efficient as server not busy also can forget my orders.

6/10

Pleasant

30 Oct 2017

Kriz

Spoiled Birthday and Wedding Anniversary

objective and constructive criticisms to make your hotel better for your guests to come back:

1. indicate \"plated breakfast\" in your website and all the travel sites where your hotel is registered. usually breakfast is buffet type in all other hotels

2. indicate \"no wifi\". my husband and i do online work. internet is important to us. if you already offer free wifi, give your guests the password upon check in

3. make sure your heater and safety vault work properly before your guests check in

4. let the guard check your guest's booking before entering the premises, it's for everybody's safety. they just let us in without checking

5. put a list of \"contact numbers\" of your hotel department like the front desk in the room. i needed to go out of the room to look for a staff to ask for the number to dial. i tried \"0\" for housecleaning department as indicated on the paper for toiletries order, they are not answering either

4/10

Poor

27 Oct 2017

Nancy

Advertisements

They need to do a few things in the advertisement of the facility.
1). Location. Location on maps give middle of the town prior to arriving to the hotel. Uber driver spent around 20 minutes turning around and going back and fourth trying to find the place and people never heard of it. Finally found someone that told us it is at the end. This should be stated somewhere so people know.
2) They advertise free internet but took few hours to get the internet and then they kept asking if I purchased the package there is no mention about purchasing a packet.
3). Hotel shuttle. This should be told to the public from the beginning that the shuttle will be quite expensive.

To end the staff was very accommodating and the hotel itself is a great location and looks nice. However, they should work on the above.

8/10

Excellent

07 Dec 2025

Jonas

Room was a bit worn but not critical in any way.
Staff was professional and helpful. Nice pool and Super great location for resting and couples…

Self

8/10

Excellent

24 Jan 2020

Pekka

Nice place

Only Beach missing...food was good, but meny food is Ended.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

KWANGHEE

굿

저렴한 가격대비 너무 깨끗한 룸과 수영장 및 레스토랑
마음에 들었어요
아침 식사 맛은 좋은데 가짓수가 많지는 않아요
하지만 모두 만족한 여행이 된것 같아요

Friends_and_family Family

10/10

Exceptional

28 Aug 2019

HAIHOON

가족 이용 후기

주변 전경은 진짜 최고
바다ㅡ바라만 봐도 대박
세부 시티나 센터 다니기는 아님
택시비 장난 아님
그러나 뷰가 모든 단점을 상쇄함

조식 먹을만 함
쥬스 맛남

Family

4/10

Poor

07 May 2019

NOBU

不便過ぎる立地。目の前はすごく綺麗な海が広がってるけど遊泳禁止！モールやコンビニやレストランも近くにまったく無し❗ホテルは綺麗がバスローブなし❗フロントに何度電話をかけてもまったく出ない❗もう２度とここには行かない❗

Leisure Partner

10/10

Exceptional

15 Feb 2019

Verified traveler

スイートキングを予約しました。とても部屋が広くてベランダからの景色は絶景でトイレも２つ付いていました。文句無しです、お陰様で最高の思い出になりました。

Leisure Partner

10/10

Exceptional

13 Feb 2019

Verified traveler

海が見えて良かったです。

Business

2/10

Poor

01 Jan 2019

Truls

Undermålig service, restaurang och renlighet

Vi valde hotellet då det var hyfsat nära flygplatsen och såg ut som ett finare hotell, lite roligare det vanliga flygplatshotellet. Tyvärr levde inte hotellet upp till några förväntningar alls.

Det tog nästan en timme att checka in, då receptionen inte kunde hitta min hotels.com bokning i systemet. Till slut var jag själv tvungen att vidarebefordra min bokning för att de skulle slutföra incheckningen.

När vi sedan väl fick rummet, så var det brunt vatten i både handfat och dusch. Inte vad man förväntar sig av ett större resort och hotell på 22 våningar direkt...

Hotellrummen var oerhört lyhörda, man kunde höra hissens välkomstmeddelande trots att vi bodde 3 rum bort från den.

När vi sedan skulle äta mat, var det bara lobby baren som var open for business. Där fanns en OK matmeny, men nära hälften på menyn var slut. Endast koreansk eller lokal mat fanns kvar (inga mackor, pizzor, endast en av tre pasta sorter, etc).

Frukosten var under standard om man vill äta en ”västerländsk” frukost. Fanns bara frukost på koreanskt vis. Toastbröden var slut, det fanns ingen bacon, omelett eller liknande som man skulle kunna förvänta sig.

När vi väl checkat ut, var det dessutom svårt att få dit en taxi på grund av avståndet från övriga ön. De hotellet kunde beställa ville ha en extra avgift på 100php för att ens köra dit. Det fanns inga butiker eller andra restauranger i närområdet.

Att bo här över en natt hade varit uteslutet.

Partner

2/10

Poor

29 Aug 2018

Harald

Disapointing Hotel

The worker tried their absolute best to be kind and helpful.
But I could feel they was totally overcontrolled by the administration.
They was not free to do what they would like to, and what they learned from their education.
This made the atmosphere bad.
The prices of any service was extremely high, double of normal.
The nice looking pool had not sanitized water.
I did not swim, and I would not let my friends or children swim in that pool at that time.
I can join some others previous guests, saying that I will not go back to this Hotel
Harald Einevoll

6/10

Pleasant

23 Aug 2018

Verified traveler

ホテルはプールもあり雰囲気も良く清潔感もあり、とてもよかったです。
空港から少し距離があり、移動手段がタクシーしかなく買い物などの移動が苦痛でした。
ホテルでのんびり過ごすには良いホテルだと思います。

Partner

2/10

Poor

20 Aug 2018

Verified traveler

They're not trained at all.

Employees, services, very rude housekeepers and lobby lounge employees who don't care about customers.They didn't change the room even though there was no hot water in my room.Even three times!!!They're not trained at all.
직원들 엉망진창 입니다.패키지손님들 바글바글하고 온수가 고장난상황에 와서도 하우스키퍼는 삐딱하게 서서 주머니에 손넣고 짝발딛고 뭐어쩌라고 분위기 사과도 없고 객실을 바꿔줄수없다 3번이나 기술자를 불렀는데 방을 바꿔주지 않고 그들은 버텼다.
동네 최하급 모텔보다 못한 직원 서비스

Friends

4/10

Poor

28 Feb 2018

kyoung sook

최악의 리조트

화장실과 씽크대에서 하수구냄새 심해요 숙소비보다 세금이 더 비싼게 정말 짜증나요 조식최악이었어요 게다 수영장 물 정말 뿌옇고 더러워요 다신 그 가격에 안갈꺼같아요 씽크대는 있는데 가스가없고 햇반 댑혀먹으려고 했는데 커피포트입구가 굉장히 작아요 최신지은건데도 욕실부분 실리콘 다 뜯어져있고 화장실문입구 반대편에 불켜는게있어요 이거 만든사람 정말 바보아니야?라는 생각이 들었어요 또 택시기사들이 너무 멀어서 안가려고해요 게다가 잘 몰라요 지도다운받아가서 크게 보여줘야해요

Family

8/10

Excellent

26 Feb 2018

Verified traveler

깔끔한호텔입니다

호텔은 조용하고 깔끔합니다
하지만 마트나 시장 투어하려면 종 외진곳에 있어서 지프니나 택시를 아디셔날 주고 불러야 하는번거로움이 있지만 깨끗한맛이 있어 좋습니다

8/10

Excellent

21 Feb 2018

SEUNGYEOL

Naughty hotel guys

새호텔 스윗트룸이라 깔끔하였습니다.
교통은 불편하지만 우버와 그랩택시의 시스템 및 라이더의 인성 문제이겠지요.
로비에 여청하면 엑스트라피 100페소에 택시 인콜가능합니닼
막탄 바다는 잔잔한 장판으로 유명하지만 끝자락에 위치해서 그런지 바람도 시원하고 파도가 동해비다 못지 않았습니다.
하우스키퍼나 리셉션은 친절하지만 로비에서 여자친구에게 켓팅?(궁시렁)거랴서 영어로 좀 쎄게 어필하니 아니다 잡아떼면서 따갈로그로 궁시렁거려서 혼내주려다 말려서 참았네요.
앞으론 쉐라톤이 완공되면 그쪽만 이용할려고 합니다.

Partner

4/10

Poor

18 Feb 2018

Verified traveler

10年後に期待。

外観は新しくて綺麗なホテルですが、
3部屋ともお湯が出ない、wifiがない。
給湯器取付工事、ブレーカー工事
不備が多すぎる。
滞在者の時間も取っているのに、
悪気がない？？
次回の選択肢には入らないですが、
ちゃんと整えると快適なホテルになるでしよう。

2/10

Poor

23 Jan 2018

HOYOUNG

I will Never be there again in my life

1. During Check in, not kind. I came there at 4pm but the room is not ready yet
2. They didn't give us any information of the facility things
3. The room had blown out at 2nd day. I have called them and keep on and off the day so I could not go out of the room and suddenly fuse box has smelled after blown out again. then they asked me to move another room. what a nice day ! when I ask them first them to move, they said no room but they let me move after the fuse box burnt. Nice hotel
4. the water is like Brass color. I need to wait over 10 mins every time.
5. and I can not say its hot water in the bath.. its not hot

Never be there again in my life

Partner

4/10

Poor

06 Jan 2018

Verified traveler

少々辺鄙なホテル

初めてのセブ島だったので、土地勘がなく。少し不便さを感じてしまいました。スタッフの対応は、とてもフレンドリーで部屋のシンプルでクリーンな印象。ですが蛇口をひねると黄色い水が、、、衝撃でした。

6/10

Pleasant

19 Dec 2017

Verified traveler

ホテルはまだ新しいが不便な立地で設備もなし

タクシーの便が悪く、全て迎車扱いとなることやタクシーが少ない。ホテル内のジムや娯楽的な設備がないので、何もできない。食事はまあまあだが種類が少ない。宿泊者の９０％以上が韓国人のグループでした。

6/10

Pleasant

24 Oct 2017

nao

マクタンの一番端のホテル

今回のセブ旅行の4日間は、全て別のホテルを１泊ずつ宿泊。ここのホテルは、まだ口コミもなく少し不安でしたが、新しいホテルだったので予約。マクタンの一番端にあるホテルで、周りには何もない場所。ホテル全体は新しいので、部屋はとても綺麗で快適。ただ、設備に問題あり。wifiありとの事でしたが、ロビー・プールサイド・部屋のどこにも、まだネット環境は整っていません。そして、バスタブありですが、お湯は、ぬるい・・・水をほんの少し温めた程度。
何より問題なのは、タクシーを呼ぶにもメーター料金の他に、50～100ペソ別に料金がかかり、待ち時間が15分～30分ほどかかること。ホテルの周りには何もないので、出かける度にタクシーを呼ぶ事になるので、注意が必要だと思います。
まあ改善点はありますが、まだオープンしてばかりで、色々な設備がこれからだと思うので、今後に期待したいと思うホテルだと思います。

6/10

Pleasant

20 Oct 2017

MIHO

かなり不便な地だけど、静かで落ち着いてはいます。

5,000円という安さですので2泊してみました。コンドミニアムで、ホテルという感じではありません。プールは綺麗に保たれていますが、誰も泳いでなかったです。ルームサービスメニューはあると書いてありますが、メニューはわかりませんでした。

部屋はとても綺麗でベットはふかふか、眺めも最高です。ただし、エレベーターは一機しか稼働していなくなかなか来ない上に、至る所で工事中でうるさかったです。

マクタンの端なので、交通の便もすごく悪いです。ウーバーやGrabを根気よく見ていたら呼ぶという感じです。

安いですが、おすすめはしません。Wi-Fiもありません。