DoubleTree by Hilton Cariari San Jose

Costa Rica , San José / Central Valley
HEREDIA, San Antonio De Belen Ciudad Cariari
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

09 Mar 2026

Jeffrey

Gunn place nice staff. No complaints

6/10

Pleasant

08 Mar 2026

Derek

Rooms are clean, staff was good, airport shuttle isn't great. Doesn't run early enough and only arrives at the airport once every 45 to 1 hour. Pool is nice but the bar has never been open.

Partner

4/10

Poor

02 Mar 2026

Alexandra

They double-booked my room so another guest tried to get in with a key that worked in the middle of the night. Then they called my room at 6am to ask how to spell my last name, then they knocked again at 7am for no reason whatsoever.

Self

10/10

Exceptional

20 Feb 2026

Karolina

Very clean stuff extremely nice and helpful

Family_with_children

10/10

Exceptional

18 Feb 2026

JOSE

Todo estuvo muy bien
Desayuno muy completo

10/10

Exceptional

18 Feb 2026

Yvonne

Beautiful resort, friendly staff, great food.

4/10

Poor

18 Feb 2026

Kristin

The room was not very clean. We had to drag our own bags around. They were having issues with hot water. Had dinner at the restaurant and they asked my room number and said we’ll charge it to your room. I had my card out ready to pay. Though ok no big deal. Then got a phone call hours later woke me up to tell me I needed to go to the front desk to pay for my dinner I never paid for. I was like ummm u guys offered to charge it to my room, I’ll just pay at check out. No we need it now. I said ok I’ll get out of bed and get my card, well we prefer you to come to front desk. I was just like no take my card over the phone or wait till the morning this is not my problem this your guys issue. So they took my card over the phone. Just a weird experience. Room was musty smelling. I wouldn’t stay here again

Partner

10/10

Exceptional

17 Feb 2026

Neil

Nice, clean, very hospitable staff, convenient location for arrival and departure.

10/10

Exceptional

15 Feb 2026

Mary

This place was beautiful and amazing. I was really happy and everything fell into place so beautiful beautifully.

Leisure Self

6/10

Pleasant

14 Feb 2026

Gary

The night we checked in there was no hot water, so my wife had to take a cold shower and i opted to not shower that night.

Leisure Partner

8/10

Excellent

08 Feb 2026

Sabrina

Staff was very nice.

Leisure Self

8/10

Excellent

07 Feb 2026

John

The hotel has a tropical feel with its lush greenery and jungle decor, waterfall hot tub and tiki hut pool—however, the pool was a little cold and the swim-up bar wasn’t open during our stay, which was a little disappointing. The rooms are spacious and clean, a little outdated but nice with a large bathroom and comfortable beds. We ate at the hotel restaurant on Wednesday; they offered a delicious buffet at a good value.

Leisure Partner

2/10

Poor

05 Feb 2026

Lourdes

They did not honor the Expedia reservation. I had to call Expedia and spend three hours on the phone. Had to miss out on part of my vacation.

Leisure Self

10/10

Exceptional

01 Feb 2026

LYNDA

Clean, visually appealing, open plan hotel, fab breakfast, courteous staff.

Leisure Friends

8/10

Excellent

31 Jan 2026

Constance

Clean room. A bit musty smell. Staff very courteous and friendly, front desk and restaurant.

10/10

Exceptional

31 Jan 2026

Tyler

Amenities

8/10

Excellent

31 Jan 2026

Abbey

Beautiful facility.

8/10

Excellent

29 Jan 2026

Adrienne

Don’t speak Spanish. Wanted to goto Market. Showed lady at front desk where we wanted to go. She put it in my uber app. However it was wrong. We trusted her to get us there and she let is down. Uber driver eventually got is there.

Leisure Friends

8/10

Excellent

22 Jan 2026

Michelle

Hotel was beautiful, breakfast was comprehensive and delicious, hotel shuttle didn't make the 11:30pm pickup so we had to call the hotel for them to send him back. 4 stars because of the shuttle, otherwise 5 stars.

Leisure Partner

8/10

Excellent

14 Jan 2026

MEIR

Outside of sun Jose nothing around jest good hotel

4/10

Poor

11 Jan 2026

Terry

Room smelled stale and out of three days they only clean room once! Used their laundry service and got ripped off horribly in my opinion as was a small bag of laundry and they charged me massive where I could have bought 7 expensive bottles of detergent at home! Canadian! Restaraunt is stupid expensive and paid huge USA for a chicken curry dish with an iced tea which is like way more in Canadian!
Won’t ever stay at a Hilton hotel ever again especially after seeing they would t allow ICE agents to stay there, if people knew the corruption from these illegals they be all for their removal

Self

8/10

Excellent

11 Jan 2026

MARIA CECILIA GADEA

Excellent customer service, made the whole family feel welcomed and treated like VIP. Incredibly helpful staff, provided great information for tours etc. Special thanks to Nayeli & Elizabeth.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Andrew

Great Hotel. Friendly, Helpful Staff

Leisure Self

6/10

Pleasant

08 Jan 2026

renee

Courteous staff. Original room smelled very musty but was easily given another room

10/10

Exceptional

07 Jan 2026

Roger

We check in quick and get to our room with the help of one of their staff helping us with the luggage.

Leisure Family_with_children

2/10

Poor

06 Jan 2026

Luqia

Room has strong smell of mould. There was a centipede on the floor when check in. Bathroom has giant cockroach. Had to put all luggage on chair and table to avoid pest getting in.

Leisure Family

10/10

Exceptional

04 Jan 2026

Renee Simone

We picked this location because we like to golf. This hotel was right beside a golf course. It’s a great hotel with good eating options nearby and a market which was very convenient.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Radhakrishnan

Rooms were clean and bigger. Breakfast, pool were good.

Leisure Family

10/10

Exceptional

04 Jan 2026

Andrew

The staff was wonderful, particularly Maria. We will go back.

10/10

Exceptional

03 Jan 2026

Brandy

Clean room, air conditioning, perfect location for transiting as they have an airport shuttle included

Leisure Friends

10/10

Exceptional

03 Jan 2026

Mignon

Clean room, great pool, seamless checkin

10/10

Exceptional

02 Jan 2026

Gustavo

Yes everything was wonderful

Leisure Family

10/10

Exceptional

02 Jan 2026

Aarish Kempe

Very friendly staff and nice experience

6/10

Pleasant

01 Jan 2026

DuoJia

The hotel itself is beautiful, and the staff were generally very friendly. However, unfortunately, we did not have a good overall experience during our stay.
We stayed for two nights and noticed that basic amenities such as hair conditioner and Kleenex were run out in the room. While this may seem like a small issue, when you are traveling with children who are not feeling well, these details can make a big difference.
When we asked for a spoon or fork, a restaurant employee informed us that they could not provide one because we were not dining there, which was disappointing.
In the middle of the night, a false fire alarm went off. Staff mentioned that this had never happened before, but it was very difficult to fall back asleep afterward.
Additionally, the shower knob in our room was broken, making it very hard to get warm water. Since our kids were under the weather, a cold shower was especially uncomfortable. A maintenance staff member kindly tried to help around 10 p.m., but the issue could not be resolved. We ended up taking cold showers and did not push the matter further because we had an early flight the next morning.
Despite all of these issues, we were not offered any compensation. Instead, our bill increased for reasons that were unclear to us. We also have not receive our receipt from the hotel yet.
Overall, while the hotel has great potential and friendly staff, our experience fell short due to several avoidable issues.

Family_with_children

8/10

Excellent

31 Dec 2025

Jagadeesan

Stayed there for four days. Wifi was particularly spotty in our room. And the faucet was not working properly in the first room. Otherwise everything was fine. Particularly liked the airport shuttle, restaurants nearby and the warm welcome cookies

Leisure Family

10/10

Exceptional

31 Dec 2025

Ramanathapura

Great property

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Jamie

All great!!

10/10

Exceptional

30 Dec 2025

Shweta

Everything was top notch. Beautiful hotel , wonderful staff , Lucia at the front desk was especially helpful in patiently answering all questions about the hotel amenities, providing an extra bed, shuttle information etc.

Leisure

10/10

Exceptional

29 Dec 2025

Atif

We stayed here for 1 night on a tail end of a family vacation. The staff were very helpful and welcoming. The rooms were clean. It is a bit loud due to the proximity to the highway. However, a great option if you are headed to the airport. They have a great shuttle service and offered a to go breakfast for early flights out. Always a good sign when you see many flight crews checking in for the night.

Leisure Family

8/10

Excellent

28 Dec 2025

gregory

room was clean and comfortable

The shuttle bus was on time at the airport and at the hotel

The service at the restaurant could improve although it was
acceptable

Leisure Family

8/10

Excellent

27 Dec 2025

Jagadeesan

Shower was old and faucet hard to control

Leisure Family

8/10

Excellent

27 Dec 2025

sudhir

Good place

Leisure Family

10/10

Exceptional

26 Dec 2025

melissa

The staff were outstanding! Lucia at the front desk was next level great! Our bell men and the restaurant staff were equally great. Highly recommend this hotel.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Lisa

Hotel over all is nice and tropical theme, people very nice who working over there. Room kind of old, not AC, have to bring heater to keep warm.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Daniel

Yes

10/10

Exceptional

14 Dec 2025

monique

The room was clean along with the entire property. The airport shuttle ride was smooth. Just be patient because you will have to wait. This hotel is like older like decor so if you like them 5 star hotels you may not like this. Some portion of the hotel is outside which I thought was cool how the hotel was designed. Overall I loved the place and the staff is soo nice. Yes they speak Spanish but they also speak English. Room service was also awesome.

Self

4/10

Poor

09 Dec 2025

Elwin Jovany

They advertise in Expedia that they have a sauna and they do Not have it. (We needed it for our athletes)
We paid more expensive than most hotels just to find that out.
It's too far from downtown San Jose, coffee maker doesn't work, heater doesn't work, front desk staff is kind of rude.

$3.70 for a bottle of water, we pay $1 in California!!
All in all, too expensive for what you get.

Business_and_leisure Friends

6/10

Pleasant

07 Dec 2025

Elizabeth

I didn’t like the amenities, it felt like an old room with a weird smell as well even though it was clean. The shower is something I didn’t like as well, it wasn’t pleasant to use and it was either too hot or too cold. Also, I didn’t like the fact that we found a dead cockroach in the hall. Despite that, Staff was great and the hotel had a cute and quite vibe, something I really appreciated.

Leisure Family

10/10

Exceptional

04 Dec 2025

Jesus

It was Perfect

10/10

Exceptional

01 Dec 2025

Ebony

Great location, staff and property!

6/10

Pleasant

01 Dec 2025

Maria

Service and rooms were just okay.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Kimberly

Water would disappear in the middle of a shower but other than that everything was fine.

10/10

Exceptional

24 Nov 2025

David

An oasis close to the airport. Quiet, clean and comfortable.

10/10

Exceptional

21 Nov 2025

Diane

EXCELLENT SERVICE! Provided us with airport shuttle outside of normal hours (VERY early in AM) for free and even packed us a complementary breakfast to go.

Leisure Family

10/10

Exceptional

21 Nov 2025

Christine

The staff was friendly, the room was very clean and the beds were comfy. Walking distance to some really good restaurants. Overall, very nice hotel! Will definitely be back again!

Leisure Family

10/10

Exceptional

20 Nov 2025

Teri

The staff was amazing, the hotel was beautiful and even the guests were more than accomodating. After a very challenging vacation and an unexpected injury, my stay was such a relief and allowed me to decompress. Wished I would have booked here for my visit to Costa Rica!

Self

10/10

Exceptional

29 Oct 2025

Bonny

Quick and friendly checkin, room is a little musty but to be expected from humid climates. Nice hotel and close to airport after long travel day.

Leisure Partner

8/10

Excellent

27 Oct 2025

Sheila

Very accommodating staff - we had difficulty accessing the WiFi at the hotel, but the staff contacted their technical support to make sure we were able to use the WiFi.

10/10

Exceptional

20 Oct 2025

lisa

Definitely would return

I will say this hotel was amazing the Homewood across street had some difficulty there but this one location is perfect next to food other than the hotel, a pharmacy and a grocery store all one min walk. Area was great and hotel was beautiful staff amazing.

Business

10/10

Exceptional

18 Oct 2025

Alyssa

Very easy check in, came with cookies, looks beautiful and allowed early check in!

Partner

8/10

Excellent

01 Oct 2025

Sheila

A lovely hotel near the airport with a beautiful pool area. We had difficulty accessing WiFi on our iPhones, but the front desk staff were incredibly helpful and got us connected. We were a bit disappointed with the quality of the food in the restaurant, but our standard king bed room was spacious and comfortable. High praise for the entire staff!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Blanca Maricela

Lovely hotel, food and drinks at the restaurant were amazing only thing that was missing was a bartender at the swim up pool bar neither of the days we were there.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Paola

AirPort shuttle every hour, very clean room

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Teddy

Beautiful property

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Oscar

Nice location

6/10

Pleasant

11 Sep 2025

Kejuan

PROS:
This facility is beautiful, and the rooms are nice!
The rates are good.
The pool is gorgeous.
The cookies are great.
The food at the restaurant is good, and the servers are friendly. The meals average about $20USD per person per meal.
Free coffee/tea in room
This DoubleTree offers roundtrip shuttle to/from the airport. The shuttle van picks up near the third bridge in the ground transportation area. Please bring cash to tip the driver, and FIRMLY DECLINE the taxi hustlers waiting for newly arrived travelers.

CONS:
No fridge in the room.
No complimentary bottles of water in the room.
No microwave in the room. It can be requested during/after check-in.
The plates from the restaurant don’t fit in the microwave.
If you visit San Josè, and plan to participate in the “things to do” activities advertised by Expedia, I’d suggest lodging downtown instead as it is the meeting place for most activities. Otherwise, one roundtrip taxi fare to/from the downtown San José area was about $50USD (not including tip).
Downtown is about 10mins away, but due to traffic can take about 30-40mins to arrive at the destination.

SAFETY:
I would not recommend San Josè for single, female travelers/solo travelers, female travelers with no males present.
I noticed some things about the city/area and airport shuttle experience that reminded me of the movie TAKEN. For this reason, I’d suggest traveling with no less than a party of 5 people and/or at least one MALE traveler!

10/10

Exceptional

07 Sep 2025

Steven

Great

Leisure Family

10/10

Exceptional

07 Sep 2025

zack

Nice

Leisure Self

4/10

Poor

03 Sep 2025

Lorraine

The staff at checkin were great. The airport shuttle is convenient. There’s a food mart across the road, with a couple of restaurants.
The club lounge not worth it, service poor, only selection was a couple of apples, selection of nut bars and terrible pastries, “McDonald type machine” for fizzy drinks and coffee. Not worth the money. The dining selection no better, season less and tasteless food.
Cherry on top was the toilet/ WC blocked three times in two days. Other patriots complained of blocked toilets as well!- infrastructure seriously needs an update! Could not regulate the aircon, had to get the technician to switch it off.
Would not recommend this hotel at all.

Leisure Family

8/10

Excellent

02 Sep 2025

joyce m

GREAT MINI RESORT ACCOMMODATIONS

Older hotel, but updated to accompany guests with a restaurant, bar, pool, stores, like a mini resort , service was great

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Paola

Convinien!

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Brad Allen

This property is amazing! I staff was knowledgeable and service was exceptional. The grounds are beautiful and clean. Highly recommend staying here.

Terri K

Leisure Partner

10/10

Exceptional

11 Aug 2025

Chitra

the rainforest look

10/10

Exceptional

10 Aug 2025

Kyle

Excellent property, would stay there again.

Leisure Family

8/10

Excellent

09 Aug 2025

Andrew

There was a little problem with the water in my hotel room but the rest of the hotel was great!

Leisure Friends

10/10

Exceptional

09 Aug 2025

ANGIE

This was a great property. Had a Costa Rican feel to it with the amenities you expect in a Doubletree. Beautiful pool and delicious resataurant. They even had a theme night-Italian-while we were there!

Leisure Family

10/10

Exceptional

08 Aug 2025

Greg

Close to the airport and a lot of things to do within a few hours drive or less

10/10

Exceptional

08 Aug 2025

Tiffany

It was a great stay, great hotel

10/10

Exceptional

06 Aug 2025

Tamika

I enjoyed my time at Doubletree Hotel in Carirari in Costa Rica. The property is really unique and the openness gave the hotel such an great vibe. While the property was a little dated, the hotel was clean and the staff were very friendly. The hotel was close enough to take an Uber to downtown San Jose to see some of the sites. The hotel has a shuttle for drop off and pick up at the airport. I highly recommend this hotel if you're staying in the San Jose area.

Leisure Family

10/10

Exceptional

01 Aug 2025

Sloane Artisha

I would definitely stay here again

8/10

Excellent

31 Jul 2025

Paul

The only that was missing was hot water never had hot water the entire stay luckily during our adventures we stayed 2 night off property.. but any other needs we needed staff was fast and accommodating

Partner

10/10

Exceptional

28 Jul 2025

Vladimir

Good people and nice costumer service

6/10

Pleasant

27 Jul 2025

Aliagar

Good at first for the first few days, then the service started slacking. Housekeeping didn’t clean room properly. Toilet essentials were missed like soap and toilet paper.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Annette

Double tree was recommended and was just as good as it was said to be. Will stay again

Leisure Partner

8/10

Excellent

23 Jul 2025

Zyaijah

I stayed here for 4 days. Its very close to San Jose. It is close to a plaza with many food options and a country club. The staff was respectful and helpful. The pool didn't work for a couple of days of my stay, but the jacuzzi worked fine. Overall I would stay here again!

Leisure Self

10/10

Exceptional

20 Jul 2025

Adrienne

It’

10/10

Exceptional

17 Jul 2025

Ilene

We love the breakfast buffet and the eating options close to the hotel. They also upgraded our room this time, which was much appreciated.

6/10

Pleasant

14 Jul 2025

Johannes

No room cleaning. We explicitly asked for it. We’re oromised, but nothing. Then in the evening we asked tdst st least done supplies (water and cleaner would be provided since no room cleaning). Were promised round be dropped off immediately. Never happened. Really bad!!!!

Leisure Partner

10/10

Exceptional

14 Jul 2025

Michaela

Loved our time here. The staff was super sweet and helpful. The service was above and beyond. Our favorite part was breakfast, delicious buffet style dining.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Michelle

Great staff

6/10

Pleasant

08 Jul 2025

Ilene

One of the main reasons we stay at this hotel is for the pool and it was closed down for a deep cleaning, which wasn’t mentioned at check in. I felt like they should be providing discounts particularly for families with kids. The beds were very hard and small.

Leisure Family

10/10

Exceptional

06 Jul 2025

Massiel

Property was amazing friendly staff

10/10

Exceptional

05 Jul 2025

maria

This is a very different Hilton stay. The place was beautiful, the restaurant was nice, service was good. Breakfast is not included the buffet is really pricey around 25 dollars per person but we had a really great time.

Leisure

8/10

Excellent

04 Jul 2025

Yvann

We had a nice stay

Business_and_leisure Partner

8/10

Excellent

03 Jul 2025

TEURA

Property is great. It has everything. Maybe the spa (massage) could be more friendly. We went for a relaxing massage , left a bit sore and unrelaxed. They could be a bit more responding to the customer needs. There we give 2.5 stars. Other than that , property was great!

Leisure Partner

6/10

Pleasant

01 Jul 2025

Bruce

The hotel is very nice. Food was good. rooms were clean. everyone was super friendly. The only bad was pool was closed the entire time we were there.

Leisure Family

10/10

Exceptional

01 Jul 2025

Romay

Beautiful property. Nice and quiet