Name: Wyndham San Jose Herradura Htl & Convention Center
Address: Autopista General Canas, Heredia, 71880, CR

10/10

Exceptional

22 Jul 2026

Yadira C

This is historic place that has maintained its great quality of service through the years.

10/10

Exceptional

21 Jul 2026

Katherine

Clean room staff was amazi

Family_with_children

10/10

Exceptional

21 Jul 2026

Sandra Lorena

Atención 10/10 siempre lindo el hotel y el buffet

8/10

Excellent

20 Jul 2026

Cristine

Quarto confortável, café da manhã gostoso

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

John

Highly recommend staying here.

Family_with_children

4/10

Poor

20 Jul 2026

Louveign

Needs and upgrade .. the Bellmen are extremely friendly and helpful!

Family_with_children

8/10

Excellent

17 Jul 2026

David

Lovely property, the pools were fun! Breakfast was delicious.

Family_with_children

10/10

Exceptional

17 Jul 2026

Brian

Beautiful hotel with excellent location. Staff were all incredibly helpful and friendly. Would definitely stay here again!

Family

10/10

Exceptional

15 Jul 2026

Thomas

This hotel is the best Secret in San Jose for price versus amenity and convenient location

Partner

4/10

Poor

14 Jul 2026

Dora

Upgrade

8/10

Excellent

12 Jul 2026

Cesar

Breakfast

Self

10/10

Exceptional

03 Jul 2026

Melvin

Buena ubicación al momento de madrugar para coger un vuelo.

Partner

10/10

Exceptional

01 Jul 2026

NOELIA

Excellent and very good quality

Self

6/10

Pleasant

28 Jun 2026

Junjie

Front desk staff were very helpful, I accidentally left my wallet and stuff help me retrieve it and nothing was lost. Overall is a ok hotel for stay. Amenity is little old and hearing some noise from neighbors

10/10

Exceptional

25 Jun 2026

Maria Fernanda

Julio César y Diego fueron persona muy amables que hicieron de mi estancia lo mejor, las piscinas muy lindas y las habitaciones excelentes

Business

10/10

Exceptional

23 Jun 2026

Aracely

Rooms is to old

Partner

10/10

Exceptional

20 Jun 2026

Clinton

Having a casino on site was fun 😊

4/10

Poor

19 Jun 2026

Tracey

Outdated convention center. Room did not have fridge, microwave or even a remote for the tv.

4/10

Poor

17 Jun 2026

Chelsea

The staff was incredibly friendly, and the pool area was nice, although dated. The jacuzzi was not hot. The room, however, smelled incredibly moldy and I woke up with an allergy attack. I'd steer clear of this spot.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Roy

Location was ok but service was slow especially for room service. Had wrong room service menu in the room. Wi-fi was intermitent and overall hotel was very dated and old fixtures in the bathroom.

Self

4/10

Poor

15 Jun 2026

Guadalupe

Where do I begin? Let’s start with the only positive. The staff was very nice annd so was the lobby. Other than that the place needs a huge renovation. The hot tubs were broken, the shower/ tub drain was broken, the make up mirror was broken, the coffee maker was broken. The room smelled of mildew and the beds were as hard as rocks. The shuttle we ordered for the airport was 20 minutes late due to the couple before us being late for their scheduled time. The icing on the cake was that there was a bug on my bed pillow. Thank goodness we were only there for one night.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Cathy

Good airport hotel. Friendly staff

4/10

Poor

07 Jun 2026

Sarah

Upon arrival from a very long, 4 Hour Drive, I arrived at midnight to a huge party going on in the lobby/ballroom with such loud music that I could hear it all the way in my room until 1 AM. The bed was hard as a rock as well. I will never return

Self

10/10

Exceptional

05 Jun 2026

Austin

Julio was the absolute best! My husband and I went to Barcelo Tambor for our anniversary. We paid for 6 nights and stayed 4. The staff and people at the resort made it very clear that Americans weren’t welcome. We packed and left to find a hotel in San Jose and we decided on the Wyndham. Julio was there every step of the way and made us feel very welcome and we joked with him why we should’ve just stayed there the whole week! He gave us a local restaurant to try and it didn’t disappoint! We loved our stay here and the entire staff was very welcoming and helped with anything that we needed! I HIGHLY suggest staying here! And it is only a 10 min drive to the San Jose airport!!!

Partner

4/10

Poor

04 Jun 2026

William

No hot water in our room after a 19 hour travel from Europe

Partner

10/10

Exceptional

01 Jun 2026

Beth

Beautiful hotel connected to casino for a fun night. Staff was friendly and very helpful.

Family

8/10

Excellent

01 Jun 2026

Rick

The bathroom was not clean. Tub dirty snd stained. Edges for dhower curtain was brown.

Self

6/10

Pleasant

25 May 2026

Satya Prakash

I did not stay much time because of my flight issues but our friends did stay. The feedback is not great. The rooms are big but no lifts to certain sections. Breakfast was good.

Friends

8/10

Excellent

22 May 2026

Sergio

Clean room

8/10

Excellent

21 May 2026

David

The property was in a good location with alot of amenities it was very clean they did a great job with that

I what I didn't like was it was kind of dated and not taken care of in places

Partner

10/10

Exceptional

20 May 2026

Chonnelle

Staff was always helpful and the room was always clean

Friends

10/10

Exceptional

19 May 2026

Irene

Didn't eat breakfast or park

Partner

6/10

Pleasant

16 May 2026

Kim

Our arrival was very welcoming and check in was quick and smooth. The pool area was nice and inviting. Our room was very tired, no hot water and I didn’t want to sit on the couch. It looked very dindgy. The bed was ok but No Hot Water at all. Bathroom Very old. This property needs a major renovation. Breakfast servers were great. Food was ok. Dinner was very good. We had the Italian restaurant. More great service. 👍. This trip served our purpose as we had to fly back home and was a quick drive to the airport. Thanks again. K & R

Friends

4/10

Poor

16 May 2026

Arnulfo

Very nice entrance and services, personnel was very nice. The rooms are old and need maintenance. For some hours the hotel ran oit fo water, we were not able to go to the bathroom or take a bath.

Never had this experience in the past in any hotel, hard to imagine I could live this experience in a Wyndham brand hotel.

Partner

6/10

Pleasant

16 May 2026

Victor

Outdated

8/10

Excellent

14 May 2026

lizeth

Habitación limpia y acogedora.

10/10

Exceptional

13 May 2026

Dawson

Fantastic place

Partner

10/10

Exceptional

10 May 2026

Lisa

A relaxing end to our time in Costar Rica

Partner

10/10

Exceptional

08 May 2026

michael e

Great people

Self

6/10

Pleasant

08 May 2026

Patricia

WE stayed here while in transit

10/10

Exceptional

06 May 2026

Grevin Rodolfo

A/C broke down and they was very helpful finding us another room..the staff here are very friendly and helpful..

Friends

10/10

Exceptional

04 May 2026

Kalena

It was my second time and I’ll go back every time that I leave Costa Rica. It’s always so nice to stay there right before I head back home to the states. Airport shuttle… Awesome. My flight was super early, before breakfast so they made me a little box breakfast to take with me. The Bell boy was awesome. Brought our luggage in the room and explained everything to us. This is the best hotel and it is super reasonable. Beautifully manicured, very clean, super nice staff. Definitely recommend.

Friends

4/10

Poor

29 Apr 2026

Justin

Tub was worn out and walls had spots that were pealing. Needs to be up dated. Ask for a late check out and they charge $55 for that. Wow

Partner

6/10

Pleasant

28 Apr 2026

Eric

The breakfast was great and worth the extra cost.

Might want another hotel if you like hot water for your shower. No hot water in the first room. Second room had hot water that night but cold the next morning.

Partner

4/10

Poor

26 Apr 2026

Elizabeth

We arrived after midnight due to a late flight and customs. The hotel was nice but our room in the back was run down and sparse with limited amenities. The room was at least three decades past an update. In the morning we had a lovely breakfast and the staff and service was great. Prices in the gift shop were not clearly marked and the clerk tried to sell me a small bottle of water for $6 US dollars.

Partner

8/10

Excellent

26 Apr 2026

Vianela

We arrived late and booked a stay to spend the night. Very close to the airport, Rooms were clean and the staff quickly accommodated an extra bed free of cost for our Party of 6, bathroom was clean but it does need some maintenance.
Included breakfast was ok, I will not pay extra for that breakfast buffet. Our kids used the pool before checkout and it was really nice.
Since we arrived late there was no food available or room service therefore we walked outside to a nearby Mcdonalds.

Family_with_children

10/10

Exceptional

25 Apr 2026

Rylea

Great place to stay with wonderful staff. The pools were great, breakfast was delicious, and with it so close to the airport it was perfect for our family.

Family_with_children

10/10

Exceptional

24 Apr 2026

Benjamin

Great

10/10

Exceptional

24 Apr 2026

NAVA

Staff we excellent. Professional and attentive.

Friends

2/10

Poor

22 Apr 2026

Mayenni

No clean not nice staff

6/10

Pleasant

21 Apr 2026

Carly

Staff were kind, enjoyed food at sports bar and airport shuttle. Breakfast restaurant too expensive and cafe cart did not open until 10am. Bathroom needs better cleaning and no hot water for showering. Place seems it would have been great 10 years ago. Maybe would stay again after remodel.

Partner

8/10

Excellent

21 Apr 2026

David Terrence Craddock

Cool

2/10

Poor

20 Apr 2026

Briana Valentine

No hot water on the resort. Staff was unaware of how soon the hot water would be restored. Building conditions are outdated. Would not stay here again. Left after 1/4 nights stay.

8/10

Excellent

20 Apr 2026

Sheila

Staff was very friendly and breakfast was good.

10/10

Exceptional

20 Apr 2026

Stefano

Clean room

Family

6/10

Pleasant

19 Apr 2026

Jessica

Clean room. Nice pool area. Reliable shuttle to the airport. Great bell man service. Hot tub was cold. Outside bar/restaurant closed by 5pm on a Saturday. Coffee shop closed at 6 on Saturday and didnt open till after 845am on Sunday. Lastly rooms have thin walls and you hear everything in the hallway.
Just saying all this so others are aware.

Partner

10/10

Exceptional

18 Apr 2026

Rakhi

Solid airport hotel. Friendly staff good breakfast. Beautiful pool but I didn’t go in. Would recommend

Partner

10/10

Exceptional

17 Apr 2026

brian

Didn't have breakfast

6/10

Pleasant

17 Apr 2026

DAVID

Aged hotel in need of a refresh - good value for money. Breakfast was good, staff are lovely.

Self

6/10

Pleasant

16 Apr 2026

Darcy

Property would have been fine for the price but the bed was so old.. we rolled toward the middle all night. Room service was fine … we didn’t have high expectations for the deal
Dirty broken drain in center of bathroom.
Needs some TLC

Partner

10/10

Exceptional

16 Apr 2026

Amy

Best swim up bar in San Jose! The bartender Luis is attentive and makes the best Poco locos! Pura vida🥂🇨🇷❤️

Friends

6/10

Pleasant

15 Apr 2026

Allison

The property is in need of update, the pillows were so big I slept on 2 towels, the room was ok but the bathtub is stained and there was no hot water. Location close to airport good but I would not return. The people that work there were kind

Self

8/10

Excellent

13 Apr 2026

Moises

Yes the food was fresh and had a good selection of food

6/10

Pleasant

12 Apr 2026

Amber

Good but in need of renovation

6/10

Pleasant

12 Apr 2026

Michael

This is a very old hotel, and the lack of an elevator is already a significant drawback. What makes it worse is how poorly this is handled by the staff. Despite arriving with two toddlers, a large stroller, and multiple pieces of luggage, we were assigned a room on the second floor with no assistance or consideration. That alone shows a clear lack of empathy and basic hospitality.
At a minimum, situations like this should be anticipated and accommodated—whether by prioritizing ground-floor rooms or offering proper help. Instead, the experience felt indifferent and poorly managed.
Overall, the combination of outdated facilities and the staff’s disregard for guest circumstances makes this place hard to recommend.

Family_with_children

6/10

Pleasant

12 Apr 2026

Sreenil

Clean room, free shuttle before 9pm, close to airport, breakfast was good. However, the property needed a bit of maintenance (eg., cleaning the common areas).

Partner

8/10

Excellent

11 Apr 2026

Carmen

Yes

10/10

Exceptional

11 Apr 2026

Nafisa

Great

2/10

Poor

11 Apr 2026

Andrew

It looked like they built a fancy new front on a cheap hotel from the 70’s. The bathroom was gross, but not just like it wasn’t clean, like decades of wear and scale. They had no elevator to the room, and everything past the lobby was really dated. I was honestly shocked his was under a banner like Wyndham.

Family_with_children

10/10

Exceptional

11 Apr 2026

Miriam

Our experience was excellent.

Family

6/10

Pleasant

09 Apr 2026

Adriana

Nos llevamos la mala experiencia que el check in era a las 3pm y nos hicieron esperar hasta casi las 5pm porque no estaban disponibles, y el personal se mostraba bastante estresado por la cantidad de personas con el mismo inconveniente y no fueron muy empaticos con los huéspedes.
El hotel está un poco deteriorado, hay pasillos con alfombras en muy mal estado!
El desayuno muy bueno y muy surtido

2/10

Poor

08 Apr 2026

Joanna

Front desk staff was not nice and rude

Self

10/10

Exceptional

08 Apr 2026

Marc

Great staff very helpful close to airport and walking distance to restaurants. Room was clean and spacious.

Friends

8/10

Excellent

07 Apr 2026

Miriam

El desayuno es muy bueno y variado. El personal super amables, respetuosos y serviciales. El hotel necesita mantenimiento o renovaciones. Mi queja sobre mi estadía es que no hubo agua caliente.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Yanay Cruz

Great service in all areas, highly recommended, my second time in this hotel and of course will come back again!

Family

4/10

Poor

06 Apr 2026

Ricardo

Check-in took over 2 hours and didn't receive room until much later than expected. No reason was given other than the hotel was busy from the late check-outs.

6/10

Pleasant

05 Apr 2026

Dan

Good location, good staff, not so good rooms, the mattess felt really bad and old

Partner

4/10

Poor

02 Apr 2026

Candace

Our bathroom tap was broken. Couldn’t run the water at all, I think the censor was broken. And the shower head was broken and only a small stream of water was coming out. Our coffee machine also was broken had to hold down the buttons for it to work.

10/10

Exceptional

02 Apr 2026

Robert Scott

The food was really good, the staff super helpful, if you happen to lose your shorts in the casino they will at least buy you dinner. The only negative was the pool flooring starting to come undone, could use some pool vacuuming. Great stay

Self

4/10

Poor

02 Apr 2026

PEDRO

Estuve hospedado por 10 días y en todo este tiempo no hubo agua caliente, cuando consultamos nos dijeron que tenían problemas con la caldera, lo extraño fue que no la pudieran reparar en más de una semana!!!!

Business

10/10

Exceptional

02 Apr 2026

Paulette

The little bar was nice. We did not have beakfast as we had to leave early for the airport.
The shuttle was a plus for getting to the airport

Friends

6/10

Pleasant

02 Apr 2026

Carol

Overall a good stay, and excellent breakfast. The lobby experience, which was very nice, does not match the room experience however. Our room was very dated but still clean. This property also offers a selection of restaurants as well. Staff were friendly and the free shuttle to the airport was great and timely.

Partner

10/10

Exceptional

01 Apr 2026

Brenda

Staff were good and helpful
Very nice property.
The only complaint was there wasn’t hot water in the shower or taps.

4/10

Poor

01 Apr 2026

Janet

Check in was the slowest I have ever experienced. Check in at hotels should be quick and easy after a long travel day.. this was the exact opposite!
Paid for a king room and was given a room with 2 queen beds and when I showed my reservation was told it’s because they are full!? I reserved it.. why bother to offer room types if you don’t honour them?
The bed was the worst I have ever slept on. The springs were poking into our backs and the mattress was so worn out it was awful. It’s ok for a quick stay but I wouldn’t return for more than one night. The shuttle to the airport was nice perk so good for a night before or after a flight

Partner

4/10

Poor

01 Apr 2026

Mary

Rooms were dated. Windows did not completely close. Beds were clean air conditioning was good. I do not know if there were elevators to any other rooms but we had to go up and downstairs. They were a little unsteady and we are in our 70s.
The worst part of it all was no hot water! That is the worst after a long day of traveling.
The breakfast was very good and had a lot of variety. The staff was very pleasant and helpful.

Partner

2/10

Poor

01 Apr 2026

Janelle

I booked this hotel under the impression that it was a 4 star hotel. I was extremely disappointed upon entry. The property is old and low quality. The breakfast was disappointing and the hotel was just overall boring. I will say that the staff were nice but I would not recommend. I left a day early

Friends

8/10

Excellent

31 Mar 2026

Mirellys

El hotel en general necesita una actualización y mejorar áreas como la piscina para q sean atractivas al ojo del huésped. Durante mi estadia no hubo agua caliente. No hay nevera en la habitación.

Por otro lado, el personal es excelente, amables y respetuosos, le doy un 10. El desayuno es muy bueno!

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Kirk

The breakfast was excellent with typical offerings of beans and rice, plantains, eggs, as well as other treats along with outstanding fruit, interesting pickled local fare, and hot sauces. Good coffee and juices, attentive staff.

10/10

Exceptional

30 Mar 2026

terhi

Great place

Partner

6/10

Pleasant

29 Mar 2026

Yanet

The rooms needs a renovation

Family_with_children

10/10

Exceptional

28 Mar 2026

Elaine

This resort is an older resort but the quality of care they give is unmatched . The friendly kind staff go beyond their way to make your stay as comfortable as possible.The food was fresh well season and good . If you’re coming from America the flavor of the food will just explode in your mouth with flavor . Definitely would go back if a chance presented it self the sun rise and sun set is truly beautiful. It was a much needed trip .

Partner

10/10

Exceptional

27 Mar 2026

DeeAnn

This resort is excellent! The amenities and staff are great! Pool area needs a little maintenance, other then that, this place is excellent. I can't wait to return..

Self

6/10

Pleasant

27 Mar 2026

Belinda

Good choice for the breakfast. Okay for a stop over in San Jose.

Family

2/10

Poor

26 Mar 2026

Lucila

Dirty from the hallway to the room.
Not hot water during 3 night stay, without warning about it.
Rooms are noisy, you can even hear when the neighbor turns on the water…
The staff was nice, the only positive thing.

Self

4/10

Poor

25 Mar 2026

Brandon

The room was nasty. The walls were dirty, bed was like sleeping on concrete, AC is overly complicated on how it operates, floors were grimy, bathroom had mold all over, and the water was ice cold no matter which way you turn the knob.

Partner

4/10

Poor

25 Mar 2026

James

This hotel is bad need of maintenance. Broken tiles to walk on. Broken tiles in all the pools, likely easy to get cut. Rooms are aged and not in great condition. At the time of my visit, hot water wasnt working and worse staff didn't advise me of this at checkin.
Avoid this hotel.

Self

2/10

Poor

24 Mar 2026

Claude

There were no hot water in the room to take a shower. The receptionist did not bother to tell us of the problem upon check in or help find a solution.

Partner

8/10

Excellent

24 Mar 2026

Lindsay B

This hotel does not have a washing machine and dryer to laundry your clothes. As for pool furniture it is ok. It keeps coming apart but i reattach the top part.

Friends

4/10

Poor

23 Mar 2026

Rami

The room was terrible

4/10

Poor

23 Mar 2026

Uzma

Dirty bathroom and dated room and dirty carpets everywhere

Family_with_children