Real InterContinental at Multiplaza Mall

Costa Rica , San José / Central Valley
SAN JOSE, Front Of Multiplaza Shopping
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Ronald

Excellent hotel; the property is very well maintained and the staff very friendly. The spa and the shopping mall (walking distance close by) were excellent.

Partner

6/10

Pleasant

09 Mar 2026

Ronald

Sushi restaurant was total scam. On the menu it was $23 for 25 roll and came out near $40. With excg rate 485, it was 11,163 colones. On the bill 19,414. Even with the higher excg rate the price didn't add up. Tempura was also about 40% up from menu price. 10% service and 13% IVA was extra. Hotel staff at entrance area were also very unwelcoming and rude. Breakfast and happy hour was excellent. Reception and all other staff were very nice. But again, Sushi restaurant staff, males especially looked at us like aliens and did not show any kind of welcome gesture.

Family_with_children

8/10

Excellent

16 Feb 2026

Catherine

The room was good. Front desk staff is not pleasant. Lounge and workers around the hotel were very nice and attentive.
Room was clean and spacious

Leisure Partner

8/10

Excellent

15 Feb 2026

ALEJANDRO

We were granted a suite, wich was very spacious, the proble was the phone by the bed, it didn\"t work. The service was very slow. The bathtub was broken, the room had a water leak by the door of the bathrooom, I think there is a great load of eork to improve the hotel.
We stayed at the lounge tower, the service was always very kind, congratulations, they prepare for me a great machiato. The spa was spotless, this is the reason to return again to the hotel.
The corridors were very messy people left trays, dirty napkins, empty botles outside the rooms, this is no good for the brand you represent, the manager should always look more into these details.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Karolina

Great hotel but it would be nice if some room detail were take care off. Our coffee maker was not working and our lotion in the bathroom had water inside the bottle instead of a lotion.

Business

10/10

Exceptional

18 Jan 2026

Jalal

Good experience. Thank you.

Leisure Friends

4/10

Poor

15 Jan 2026

Cyrus

Basic room. Front desk unhelpful.

Leisure Family

8/10

Excellent

08 Jan 2026

Martha Emilia

Everything was quite good

6/10

Pleasant

03 Jan 2026

Julio

The hotel is beautiful, but the AC in the room was not good at all, and the beds are way too small.

Leisure

10/10

Exceptional

30 Dec 2025

Anup

Beautiful Hotel with amazing breakfast. Very friendly staff. Highly recommend !

Leisure Family

10/10

Exceptional

27 Dec 2025

Jennifer

Good hotel. Great food options. Friendly staff

Leisure Self

10/10

Exceptional

23 Dec 2025

Yaniv

Was great experience

Leisure Family

10/10

Exceptional

21 Dec 2025

Cristhel

Great experience loved the gym

10/10

Exceptional

02 Dec 2025

John

Clean room, nice people!

10/10

Exceptional

01 Dec 2025

Jose Roberto

Always great

Leisure Family

10/10

Exceptional

24 Nov 2025

Manuel Menendez

The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.

Leisure Family

10/10

Exceptional

07 Nov 2025

Eldar

Room was what ever needs maintenance but the place is nice good restaurants

Leisure Self

10/10

Exceptional

19 Oct 2025

Claude

Clean nice hotel

Partner

6/10

Pleasant

18 Oct 2025

Norka

I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Deborah

We have stayed here many times and have always been very happy!

Business_and_leisure Partner

6/10

Pleasant

29 Sep 2025

Brian

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.

Business

4/10

Poor

26 Sep 2025

Charles

Not used.

Leisure Family

2/10

Poor

15 Sep 2025

Benjamin

El personal del front desk es muy incompetente, la limpieza de la habitación muy mala, en mi opinión costo beneficio no funciona,

10/10

Exceptional

27 Aug 2025

Eduardo

the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.

Leisure Partner

8/10

Excellent

04 Aug 2025

Asante

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.

Business

2/10

Poor

03 Aug 2025

Jill

They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel

Business_and_leisure Family

6/10

Pleasant

01 Aug 2025

Sylvia

Overpriced for service

Business Self

8/10

Excellent

28 Jul 2025

Walter

Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again

Business_and_leisure

8/10

Excellent

26 Jul 2025

Amaury

I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect

Leisure Family

10/10

Exceptional

16 Jul 2025

Carmen M.

Great place and good services

Business_and_leisure Family

10/10

Exceptional

11 Jul 2025

Tanya

The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.

Leisure Self

6/10

Pleasant

29 Jun 2025

Chalantay

Too concerned with trying to sale room upgrades than satisfying the customer.

4/10

Poor

29 Jun 2025

Verified traveler

Rude and horrible check in.

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!

Business

6/10

Pleasant

06 Jun 2025

Jorge

Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them.

Restaurant food takes forever, good though, but be prepare to wait close to an hour.

Chair had suspicious stains.

Business Self

8/10

Excellent

03 Jun 2025

Sabrina

Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.

Leisure Friends

2/10

Poor

02 Jun 2025

Lindsay

Terrible customer service

Leisure Family_with_children

2/10

Poor

02 Jun 2025

Lindsay

I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Patricio

Great option with a mall feet away

Leisure Family_with_children

10/10

Exceptional

16 May 2025

Patricio

Great hotel, beautiful outdoor pool and very close to a mall

Leisure Family_with_children

8/10

Excellent

13 May 2025

Mike Van Der

Very nice location, close to shopping mall.
Lots of restaurants and very friendly staff

Business_and_leisure Friends

8/10

Excellent

01 May 2025

Alison

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours.

The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance.

Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale.

A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart.

With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers.

Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.

Leisure Family

10/10

Exceptional

06 Apr 2025

Jose Miguel

Always a great experience. Highly recommend

10/10

Exceptional

29 Mar 2025

Gregg

Cool

2/10

Poor

23 Mar 2025

Verified traveler

Not worth the $500

Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.

Friends_and_family Family

2/10

Poor

20 Mar 2025

Nicole

I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.

Leisure Partner

8/10

Excellent

03 Mar 2025

David

Great place for families and business.

Business_and_leisure Family

2/10

Poor

27 Feb 2025

Rodrigo

Air conditioning did not work.
Dated Bedrooms
In the original tower
Terrible

Business Self

6/10

Pleasant

20 Feb 2025

Carlos

The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category.
The room also smelled musty from the air conditioning.
Overall a very big disappointment, especially for the price I was charged.
The only redeeming quality was the food, which was quite good.

Business_and_leisure Partner

10/10

Exceptional

03 Feb 2025

Roric

Everything that I needed was available inside the hotel

Leisure Self

8/10

Excellent

30 Jan 2025

Jessica

Intercontinental San Jose Costa Rica

It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.

Self

6/10

Pleasant

29 Jan 2025

Alejandro

The hotel is very well located. I booked a room with a pool view but unfortunately, the person from reception gave us another room with no nice view. If you try to call the front desk or even room service you will be lucky to get through, the hallway was dirty, and when we arrived to the hotel no one helped us with our luggage not even a welcoming greet, was not what I expected, until now I still have problems with my payment, the hotel still has my preauthorization charge and not my final charge after my departure.

Leisure Partner

10/10

Exceptional

16 Jan 2025

steven

Close to good shopping you can walk but crossing is a bit of a risk jaja

10/10

Exceptional

11 Jan 2025

Gregory

My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.

10/10

Exceptional

06 Jan 2025

Gregory

Mi prometido y yo nos quedamos en esta propiedad al menos cuatro veces al año y la recomendamos encarecidamente. Hotel or condo nowMy fiancé and I stay at this property at least four times a year we highly recommend

10/10

Exceptional

24 Dec 2024

Gautam

Front desk and house keeping is awful- they don't respond or pick up phone.

Leisure Family_with_children

2/10

Poor

06 Dec 2024

Araceli

This is a nice hotel but I think it was more for locals as they have a lot of conferences. Staff was very friendly as they smiled but not helpful as tourist. As a tourist we need information and guidance. The service was slow paced. But definitely felt safe and secure.

10/10

Exceptional

30 Nov 2024

Idemudia

Great stay. Very comfortable. Would recommend

10/10

Exceptional

28 Nov 2024

Federico

2/10

Poor

18 Nov 2024

Judy

For a hotel of this level, the staff was horrendous, at the registration desk, for room service, and in general, customer service.

10/10

Exceptional

11 Nov 2024

Xavier

Very nice hotel. , close to mall and other businesses.

10/10

Exceptional

07 Nov 2024

Gregory

Quuet

10/10

Exceptional

17 Oct 2024

Tammy

Had a great week, staff was wonderful, very beautiful hotel. My only complaint would be low lighting in the bathroom, need brighter lights.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2024

Sharon Maureen

The staff were very attentive. As we were there for our sons funeral this was especially appreciated…

10/10

Exceptional

28 Jul 2024

Michael

Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.

Business Family

10/10

Exceptional

27 Jul 2024

Gian

Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.

Business Self

8/10

Excellent

22 Jul 2024

Michael

Great place to stay. Clean rooms. Higher end hotel. Food was unfortunately just ok - dinner and breakfast.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Victor

It’s a great place and has a lot going on

Leisure Partner

10/10

Exceptional

07 May 2024

Stephen

Staff was above and beyond professional and friendly! Food was excellent

4/10

Poor

02 May 2024

Alfonso

Very well located, but very old… for the price is expensive

Business_and_leisure Partner

8/10

Excellent

26 Apr 2024

Jorge

10/10

Exceptional

23 Apr 2024

Gregory

My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.

Leisure Family

10/10

Exceptional

16 Apr 2024

Stephanie

We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.

Leisure Family

10/10

Exceptional

29 Mar 2024

Lorena

Todo bien. El único “pero” es que ayer al ir a cenar casi no me dejan entrar porque venía muy fachosa después de hacer rafting …sino, todo súper!

Family

10/10

Exceptional

05 Mar 2024

Brian

Very clean , Loved the resturants

Leisure Friends

10/10

Exceptional

22 Jan 2024

Avery Ellen

This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!

Leisure Partner

8/10

Excellent

31 Dec 2023

Areej

Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff

Leisure Partner

8/10

Excellent

06 Dec 2023

Fidel

Leisure Friends

6/10

Pleasant

05 Dec 2023

Felipe

Property seems a bit dated, worn bed linings, the market food was super bad

Family

10/10

Exceptional

01 Nov 2023

Bill

Great for Business Travelers

Great for business travel! Very accommodating for Western travelers and great location.

Business

10/10

Exceptional

31 Oct 2023

Roberto

Good

Leisure Family

8/10

Excellent

25 Oct 2023

Luis

Needs to be updated.

Leisure Family

6/10

Pleasant

29 Sep 2023

anke

Would be a great place if there was aircondition in public spaces restaurants spa….
And better performing one in room

Business Self

6/10

Pleasant

17 Aug 2023

Noor E Alam

I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a \"5 star\".

I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything.

The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot.

Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called.

Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).

Business_and_leisure Friends

10/10

Exceptional

31 Jul 2023

Drew

beautiful vibes and great customer service. Good food!

Business_and_leisure Self

10/10

Exceptional

15 Jul 2023

Verified traveler

Perfectly located and well staffed and kept

Leisure Partner

2/10

Poor

13 Jul 2023

RICHARD

We had a huge family dinner in their restaurant. A big rat wandered through the facility.

I had a reservation, with children and they weren’t able to give us two rooms even on the same floor.
The parking ticket wouldn’t work to get out of the lot, so I took extra time, and I had to get an attendant to help me get out of the parking lot.
There was trash piled outside our door on arrival which stayed there all through our stay
Definitely not worth the money.
Front desk staff at check-in—Oscar—very unhelpful

Leisure Family_with_children

8/10

Excellent

29 Jun 2023

Ada

The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through Expedia. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.

10/10

Exceptional

16 Jun 2023

Carlos

Very nice room, amenities and price

Business Self

10/10

Exceptional

23 Apr 2023

Les

Great hotel -
Loved the pool area and choice of restaurants

Leisure Partner

8/10

Excellent

22 Feb 2023

Bianchinetta

The property is well-maintained and the staff is extremely friendly

Leisure Partner

6/10

Pleasant

12 Feb 2023

Steven

Nice hotel

It was a nice property. We had a premium balcony pool facing room. Shower had great pressure but definitely showed signs of leaks. They did give me a room that was occupied and we walked in at 1130 pm to someone sleeping and chased us out of the room. Once they gave me the correct room everything was good

Business Family

4/10

Poor

27 Dec 2022

Guillermo

The property is located in a nice area , we had a bad time checking in first they gave us a room that there were other gust in that room ,the second room they gave us was not clean so we had to go back to the lobby and ask them to clean the room

Leisure Family

6/10

Pleasant

14 Nov 2022

Juan

Ok. Dated rooms, understaffed, but ok.

Leisure Family

2/10

Poor

29 Aug 2022

Tania

The room had a mildew smell and cobwebs, and the lamps didn’t work. The room service was slow and inedible (old soggy salads). The room upgrade wasn’t as described (not larger, no sofa bed) and when they promised free box breakfast as per upgrade, not all was given. If fact, they left them accessible for anyone to take that morning despite our planning with them for our early flight. Also, no bellman sent to my elderly parents despite repeated requests. NOT WORTH ANY MONEY at all. DO NOT STAY.

Leisure Family

10/10

Exceptional

28 Aug 2022

Christopher

Excellence

Business Self

10/10

Exceptional

09 Jul 2022

Santiago

Excellent services from both María José in charge of events and from the GM Ricardo.