Patricia
Friendly staff at reception. The breakfast is excellent.
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City Express By Marriott San Jose Costa Rica
San José / Central Valley · Costa Rica
Diagonal Al Cariari Corporate CenterView location
8.6/10Excellent1,001 Reviews
Cleanliness9.0/10 9.0
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.6/10 8.6
Neighborhood8.2/10 8.2
Amenities8.2/10 8.2
See all ratings- Sustainability certification
Photos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About City Express By Marriott San Jose Costa Rica
Located in Ulloa, City Express by Marriott San Jose Costa Rica is in the business district, within a 10-minute drive of Costa Rica Convention Center and City Mall. This hotel is 6.5 mi (10.4 km) from Museum of Costa Rican Art and 8.2 mi (13.2 km) from Jade Museum.
Make yourself at home in one of the 134 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Conveniences include safes and desks, as well as phones with free international calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Professional property host/manager
Bioscore Sustainability
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Plaza Real Cariari
0.1 km / 0.1 mi
Cariari Bowling Center
0.4 km / 0.2 mi
Casino Fiesta Heredia
0.5 km / 0.3 mi
Cariari Golf Course
1 km / 0.6 mi
Ultrapark Free Zone & Business Center
1.2 km / 0.7 mi
Global Park Free Zone and Business Park
1.2 km / 0.7 mi
Costa Rica Convention Center
1.7 km / 1 mi
Metro Free Zone & Business Park
2 km / 1.2 mi
Pedregal Event Center
3 km / 1.8 mi
Oxígeno Human Playground
3.8 km / 2.3 mi
Ojo de Agua Spa Park
5 km / 3.1 mi
Casino Fiesta
6 km / 3.7 mi
Palace of Sports
7.2 km / 4.5 mi
El Fortín
7.3 km / 4.6 mi
Cafe Britt Coffee Farm
7.4 km / 4.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Bioscore Sustainability Certification
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express By Marriott San Jose Costa Rica
SINGLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express By Marriott San Jose Costa Rica
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express By Marriott San Jose Costa Rica
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express By Marriott San Jose Costa Rica
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express By Marriott San Jose Costa Rica
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about City Express By Marriott San Jose Costa Rica
100
reviews shown
Franklin
La habitación estaba ok, un poco vieja, los AA viejo, TV viejo. La puerta no trancaba, había que tirarla con fuerza.
Bachtuyet
This location does not represent the quality I expect from Marriott establishments. I was quite disappointed. Needing to book a last minute accommodations, I chose this location because it is a Marriott chain and it was advertised as having an airport shuttle. While true, it wasn't clear that the shuttle only runs until 7pm. All that is advertised on the website was that shuttle is available and required reservation. I was caught off guard when I checked in and inquired about making reservations, that they would not actually have that available at the time I needed. Had this been more clearly stated on the website, I would have chosen to stay at a different location. I regret booking this place. This location had bare minimum amenities and bare minimum cleanliness. The point of booking the room was to have a place to rest before my late night/early morning flight. Unfortunately, I was not able to relax because it just felt dirty and I didn't want to touch anything. When I walked into the room, I was immediately hit with a musty old smell. The floors were dirty and had hair on the floor both in the room and the bathroom. While the sheets were bleached white, I couldn't figure out what the black speckles on the sheet were, but easily brushed off. I feel so used to having a minifridge in rooms, so I was surprised when this was not the case here. A/C works well, but it also circulates the musty smell. For the quality of the hotel, it feels overpriced.
Olga
Excellent y muy atentos todo el tiempo
Paola
It was a great stay for an overnight in the Heredia area. Would probably choose it again also right before or after a flight
Beds were really comfortable and clean
Beds were really comfortable and clean
Yorkge
Great staff !
Convenient location near shopping , dinning , car rentals and not too far from the airport. Good breakfast , safe and clean. Housekeeping did a good job refreshing our room.
Transit value hotel , but since is associated to the Marriott brand, I was expecting a better maintained facility . The lamps and bed sheets were stained, the bathroom lightning needs an upgrade. A plug-in air aroma diffuser was connected on our hallway, either concealing and odor and /or artificially perfuming the air.
Convenient location near shopping , dinning , car rentals and not too far from the airport. Good breakfast , safe and clean. Housekeeping did a good job refreshing our room.
Transit value hotel , but since is associated to the Marriott brand, I was expecting a better maintained facility . The lamps and bed sheets were stained, the bathroom lightning needs an upgrade. A plug-in air aroma diffuser was connected on our hallway, either concealing and odor and /or artificially perfuming the air.
Julio j
staff members wasn’t allowed to help me with my transportation and the hotel room was completely clean.
Claudia
Good breakfast
Manuel
Buena ubicacion
Jeff
The woman at the front desk was very nice and very helpful. She made check in a breeze and made sure I was set up for the airport shuttle exactly when I needed it. Nice and convenient for a one night stay
Jazmin
Muy limpio y la atención al cliente excelente
Spencer
Very good place to stay.
But no vending machines
But no vending machines
CHRISTINA
The staff were wonderful and the hotel was great. I would have given 5 stars but the driver was terrible. He does not work for the hotel so if you take him out of the equation, it would be 5 stars
Ana
Muy bien ubicado, excelente servicio.
Norlang
No tengo comentarios
Jonathan
La habitación estaba muy limpia todos los dias
Stefany Anali
Muy buen servicio al cliente
Roxana
Increíble staff, buen desayuno
Miguel
Clean rooms, very helpful staff, felt fresh in the air conditioning, and breakfast for the pick me up.
Verónica Lisbeth
Esta limpio te prestan servicio de traslado al aeropuerto, pero solicite la reservacion por una plataforma y cuando pedí que se me facturará me dijeron que no podían porque lo habia hecho a través de la plataforma. Sin embargo el hotel es el que presta el servicio de hospedaje y la solicitud se emitió a mi nombre.
Fryda
The rooms have everything a business traveler needs; all your needs are taken care of. The beds are very clean and comfortable. Breakfast is fresh and varied. The staff is very friendly and welcoming.
Fryda
The rooms have everything a business traveler needs; all your needs are taken care of. The beds are very clean and comfortable. Breakfast is fresh and varied. The staff is very friendly and welcoming.
Marine
Todo lo perfecto
Kelly
My only complaint is the airport shuttle. You need to reserve the shuttle at the time of booking which Expedia doesn’t explain or offer. Shuttle does not run 24 hrs. No one answers when you call the hotel! I even called Marriott reservations and they couldn’t get hold of anyone at the hotel.
Regan
Great for solo travelers and breakfast is included. They have a shuttle for the airport (SJO) and was super easy. They have an hourly schedule. Bed was super comfy as well.
Victoria
La atención en la recepción deja mucho que desear, poco dispuesta y nada amable.
El aire de la habitación se dañó a las 2 a.m., al momento de reportarlo nos dijeron que el técnico llegaría después de las 9 a.m., eran las 12 del mediodía y aún seguíamos esperando que lo arreglaran.
El desayuno con opciones bien limitadas.
El olor del lugar súper desagradable.
La ubicación no es buena, para llegar a cualquier lugar decente debes manejar por lo menos unos minutos 15/20 minutos.
NO LO RECOMIENDO EN LO ABSOLUTO.
El aire de la habitación se dañó a las 2 a.m., al momento de reportarlo nos dijeron que el técnico llegaría después de las 9 a.m., eran las 12 del mediodía y aún seguíamos esperando que lo arreglaran.
El desayuno con opciones bien limitadas.
El olor del lugar súper desagradable.
La ubicación no es buena, para llegar a cualquier lugar decente debes manejar por lo menos unos minutos 15/20 minutos.
NO LO RECOMIENDO EN LO ABSOLUTO.
Alejandra
Great cùstomer service!
Sandra
The stay was great and the staff was extremely attentive and kind.
Ana
Everything was perfect
Joseph
Lobby, rooms extremely clean, no outside noise highly recommend for a value hotel.
Crystal
Very nice place to stay
Michelle
Na- hotel is very clean. Breakfast was delicious. It’s just a very basic hotel- but that’s all we needed!
Chandrashekar
Make outside entrance curb flat to drag luggage seamlessly.
Carlos
Bad internet. Only work in public places.
Christopher
Small room, no coffee machine, great buffet breakfast, and shuttle prompt.
Shayla
Great spot- super clean. Only warning would be to double check the airport shuttle will actually be there- seems to be some communication issues. Or just take an Uber for less than $10 USD.
Michael
No shuttle it was late and I checked in after midnight and had breakfast and checked out but the staff was very nice and helpful
Leanne
Very old hotel , took us a while to get our room and it was the wrong room
Sarah
No pool, restaurant, or outside patio. WiFi did not work. Air conditioning did not work and we got very little sleep. Room was not sufficiently clean. Upsides: staff was friendly and airport shuttle was included.
Ambika
I was not able to find the airport shuttle and tried to call the hotel several times but no one answered so I had to get a taxi. Check in was fast. It is very warm throughout the hotel. The A/C in my room cooled down quickly but it cut off in the middle of the night and flashed an error code and did not work anymore. We were leaving early so we didn’t worry about it but I did let them know at checkout. We heard another guest say the same thing happened with their a/c too.
Sherwin H Johnson
Affordable and very close to the airport.
John
Enjoyed my stay.
Jose
Airport shuttle dropped us to the airport the driver was great loaded our bags for us and also unloaded the same
Leanne
Airport shuttle was ok , we got in late at night and the shuttle no longer runs so we paid 25 us for a cab
Randy W
Easy check. Very friendly staff
Eugene
Good continental breakfast selection
Herbert
The room was great, very clean. The staff very kind and polite.
Kharma
Staff was fabulous!!
Raedyn
very small, clean , efficient
BHUSHAN
The breakfast was great but the pull out bed was bad! Just bad. We were a family of 4 with a room with 1 full bed and 1 pullout which was supposed to be good for 4 in total but the pullout was the worst thing I have ever seen in any marriot. We were there just to crash for 1 night and we had reached late at night so didn’t have energy to ask about such bad pullout. We couldn’t sleep well on it throughout the night and it gave body aches the next day. Staff and cleanliness and breakfast was all great. We didn’t complain about the pullout as we were anyway checking out the next morning but my son and I couldn’t sleep well on the pullout bed! For that taking away 2 stars.
María Ignacia
Staff good, ac very loudy
Esteban
En una habitación separada para un cliente (608) se hizo un check in a las 10:00 pm con toda la normalidad y a las 2:30 am estaban llamando a su habitación porque había un problema con la tarjeta de crédito con la que se había realizado el pago . Increíble que no se tenga sentido común y esperar por la mañana para que pudieran resolver …
ling
amenities for shuttle but it start from 6 am and I left 4:30 am
byron
Staff was very courteous, rooms were clean places to dine were within walking distance and was convenient to airport car rental would definitely stay again was my second stay
Arne Sigvard Mattias
Good location, great breakfast. Sorry for being able to open windows, but for one night it doesn’t matter.
dale
Good
Mary
Check-in clerk was so helpful! Appreciated it especially since it was after midnight when we arrived!
lynn
Everything good
daniel
All over condition can be improved
Perla Denisse
Everything excellent
Cullen
Very thin walls, you hear everything from the room above and to the sides
Asked to book a shuttle to Jaco at the desk , they told I could not and needed to book in San Jose central. I did and did the pickup downtown, and then the shuttle stopped directly at the hotel on the way to pick up other guests. Really unhelpful desk staff
Asked to book a shuttle to Jaco at the desk , they told I could not and needed to book in San Jose central. I did and did the pickup downtown, and then the shuttle stopped directly at the hotel on the way to pick up other guests. Really unhelpful desk staff
todd
Room was OK. It smelled faintly of mold but seemed clean. The TV was mediocre at best and many channels were static. Hot water took about five minutes to get to the shower, The bed was comfortable. The front desk group was good. I arranged for a taxi to the airport for 4am. I was in the lobby at 3:30 so asked if the taxi could come earlier. He said no problem. At 4am, I heard him on the phone with the taxi which told him he'd be there at 4:10. They were charging me $30 for a ten minute ride. I checked Uber, 3 minutes away and $10. I took the Uber I doubt I'll stay here again, althought he price point was decent.
Eva Liz
Tiny room, ripped beddings, smells not too pleasant, you get what you pay for. Not a good value. Oh well.
Cynthia
Clean, basic room. No ice bucket in room and was told they don't have them. Ice machine not working.
Allan
The room was not the must clean room
Pillow are dirty
I not happy with the TV sistem
Breakfast was good
Front Desk
Nice people
Room not happy
Pillow are dirty
I not happy with the TV sistem
Breakfast was good
Front Desk
Nice people
Room not happy
GREYSY ROSA
Todo exelente. Limpieza, amabilidad, tranquilidad y para nosotros exelente ubicacion, muchas gracias.
Renee
The staff were all very pleasant and courteous. The lower review is because the airport shuttle operates on only very limited hours. Also, when we arrived, they gave us a room that was already occupied. They found us a new room, but the experience did make us question the security of the rooms.
JAYADEEPAK
The bed contains bed bugs and we got infected badly.
Malia
The staff was very friendly and the room was clean and nicely done
Greg
Nice clean room and convenient shuttle to the airport.
Nilesh
Fresh local inspired breakfast. Clean rooms
Arun Kumar
Room was clean and staff were friendly
Pratik
Overall, it was an average experience. Breakfast menu can be improved. It is near the airport though.
Oleg
Basic accomodation, friendly staff. Over all good place to stay if you need to be close to airport. Economy class.
Helene
Clean room, good breakfast
melvin
good service
Brenda
Enjoyed my stay! Super clean & convenient.
Luis
We loved it. Best value and near everything.
Leonardo
There’s no free shuttle transfer $30 cost.
Gita
Spent 40mins waiting for airport transfer to hotel. Lucky there were other taxi guys around to help with phone calls to the hotel - disappointing start. Room was fine as far as airport hotels go, breakfast nothing special, limited choices and some food was dry.
Connie
Great breakfast options, helpful staff and convenient location
Natalia
It was a nice place.
Kenneth
The hotel is a bit older, did not include airport parking. We travel to SJ often and wont stay here again as there are other places for the same price, overall better
Julia
I had specifically asked for a handicap parking space since my daughter has a cast. Since it was halloween the hotel was packed with cars that I am sure did not belong to hotel guests. When I asked for help, no one seemed to care. The parking lot in the back did not feel safe at all.
Breakfast areas was dirty, not much variety.
If all you need is a bed to crash in and out this hotel is ok, but if you expect anything else, I feel this is not up to Marriott standards.
Breakfast areas was dirty, not much variety.
If all you need is a bed to crash in and out this hotel is ok, but if you expect anything else, I feel this is not up to Marriott standards.
milton
I love it it's great
Kendra
Clean room, amazing fresh breakfast buffet, Airport Shuttle was great m. All
Staff were great.
Staff were great.
Christina
The staff were very friendly and helpful! I love that breakfast is included.
Marc
The property is clean and well taking care, the amazing part is the staff, very nice and super helpful, I had the chance to deal with Jennifer who was very helpful, lost luggage and overall perfect.
Jolanda
It's new, the personal are very professional and friendly. The directions from the expediaapp where wrong so we had to drive like 30 minutes back, and i personaly think if you advertise with airportshuttle included, it should be included at any time, ( you shouldnot have to go seach within the advertising if it is really true) not just bussinesshours, I booked the hotel for the shuttle and ended up paying quite a lot for transportation. It felt a bit misleading.
Sabrina
Arrived late and staff seemed tired and unhappy, checked me in and not a hello, how are you?? Nothing…..same in the morning, no fildance as to where breakfast was and no staff to be found anywhere
Room was great! Hot water, clean and very comfortable
Room was great! Hot water, clean and very comfortable
Jose A
Good parking, good breakfast but very bad coffee
Erick
Clean room, great breakfast, good price, and close to the airport
.
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André
A solid choice
All round great hotel as a very reasonable price. Though it doesn't have the same charm as a local hotel, I would stay again because it's clean and well-run.
Alexandra
The staff was extremely friendly and helpful. Checking in and out was very easy and the consierge spoke excellent English.
Karri
I Thank you for the transportation to and from the airport.
Nathan
Clean room and friendly staff
Nathan
Easy access to shopping and restaurants
Genaro
Good option close to the Airport. Shuttle service begins at 6:00 AM every 1 hour
Ganesh
Excellent. Clean and comfortable.
Ganesh
Clean and comfortable. Location was great.
Location & surroundings
City Express By Marriott San Jose Costa Rica
Diagonal Al Cariari Corporate Center, San José, Costa Rica
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