Name: NH Pisa
Address: Piazza Della Stazione, 2, Pisa, 56125, IT

8/10

Excellent

17 Jul 2026

Sascha

We were able to leave luggage before check in. Check in staff good. Room ok with decent double glazing. Fridge buzzed all night. Light from air con lit up entire room like a lamp and flickered. The smart tv wasn’t available in either room and no channels in English. Disappointed I was expected to pay for premium wifi. Breakfast ok. Location great for town and airport.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Catherine

Good location opposite the train station, so it’s handy as a base for day trips out. Rooms could do with an upgrade, and the hotel doesn’t really have anything in the way of facilities such as a restaurant or bar.

Self

2/10

Poor

15 Jul 2026

Luis

Room was hot on our arrival, so I asked the front desk lady to set the thermostat lower, a maintenance guy came to the room with attitude and told me the AC was working fine, after two hrs waiting to see if the room cooled down. I went back to tell the front desk lady that the tech did not fix the issue and she told me nothing she could do, instead of providing another room.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Frances

The location is perfect because it’s near the railway and bus station, but is quiet. The property is well maintained and the staff is very helpful.
The shower head is huge with a fine mist that adds to the shower experience! Only problem… no door on the shower (only a glass wall) gets the bathroom floor very wet.
Wonderful hotel!

4/10

Poor

15 Jul 2026

Winona

RUDE STAFFS. On our first day check in, we were planning to sit down and rearrange our suitcase before check in, desk was busy with 2 lots of customers waiting so we walked towards the tables and chairs that's further down the lobby, then the staff Jolanda shouted rudely to us in front of 10+ customers \"do you have a reservation with us?\" We politely replied yes and we just wanted to rearrange our luggage. But honestly? Being shout at in a 4star chained hotel? Weren't they trained to show respect? Couldn't they just walk 10 steps and come to us with a polite manner and ask? Making us look like we just tress-passing. Also, on our second night, on 11/09 night, that male staff's attitude is ridiculous, we tried to for extra towels delivered to room, he said he is on his own we have to go get it, reasonable, but when we got down, he kept questioning and doubting us saying there's towel in bathroom, we said yes but we would like extra ones, he rolled his eyes and said something in Italian and stormed in ti get the towel for us. What on earth is this hotel staffs' attitude, 4 star? I bet premier inn and travel lodge staffs are more polite then them. PLUS, you can hear EVERYTHING from next room through the aircon-ventilation opening, 3am in the morning shouting and laughing next door like there's no one there, should've brought ear plugs. So disappointed in NH Hotel. 2 star Max.

Partner

10/10

Exceptional

09 Jul 2026

Sarah

Opposite the train station, very comfortable. Lovely bathroom.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Sian

Excellent location opposite the station. Modern and clean. Good breakfast although more expensive than some at 15.9 euros.
Friendly staff. Our o my disappointment Trent was that the room had disabled aids which meant the sink was too low and the loo too high but as we only stayed one night, this was not a problem.

6/10

Pleasant

03 Jul 2026

Jim

Adjoining rooms have very little sound insulation so all noises can be heard from the room next door.

Partner

10/10

Exceptional

30 Jun 2026

Matias

Muy cerca de la estación del aeropuerto

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Iain

This hotel is in a great location for the station and a 30 minute easy walk to the main attractions

Partner

4/10

Poor

24 Jun 2026

Mauro

I recently stayed at NH Pisa and, while it technically qualifies as a four-star hotel, it feels like it's at the very bottom end of that category.

The biggest issues were cleanliness and overall upkeep. There was mold in the bathroom, and the hallways had a noticeable unpleasant odor. The room itself was functional, but many of the amenities and finishes felt dated and below what I would expect from a four-star property. The mattress was overly springy and not particularly comfortable, making it difficult to get a good night's sleep. Even something as simple as the pillows felt inadequate, both in quantity and size.

I was also disappointed by the service. The front desk staff and door attendant were unfriendly and unhelpful throughout my stay, which left a poor impression. Additionally, travelers arriving late should be aware that the hotel does not offer any airport shuttle or transportation service. My flight landed shortly after midnight, and I ended up walking roughly two kilometers to the hotel in the summer heat.

That said, not everything was negative. The air conditioning also worked exceptionally well, which was a major plus given the extremely hot weather during my visit.

Overall, NH Pisa is convenient for rail travelers and has effective air conditioning, but the cleanliness concerns, uncomfortable bedding, lackluster amenities, and poor customer service make it difficult for me to recommend as a true four-star hotel experience.

Self

10/10

Exceptional

22 Jun 2026

PATRICIA

Great stay, great location, good rooms and great brakfast, staff really nice and helpfull

Self

10/10

Exceptional

20 Jun 2026

Alan

Modern comfortable and with private parking. Much better than B&B nearer the duomo

8/10

Excellent

13 Jun 2026

Andrew

Super close to the train station.

Partner

8/10

Excellent

08 Jun 2026

elaine

Staff was very pleasant.

Partner

8/10

Excellent

08 Jun 2026

Joanne

The property is in a great location, across the road from the train station and 5 minutes (in a taxi) to the airport. Approx 20 mins walk to the tower, through the shopping centre with lots of great restaurants to choose from. Good sized room and very clean - would recommend. Marked as a 4 rather than 5 as the air conditioning wasn’t working during our visit.

Partner

10/10

Exceptional

05 Jun 2026

Sam

We were only here for a short time but it was exactly what we needed - super convenient to get to from Pisa airport via the station, and an easy walk to the sights in the morning.

Room was comfortable, staff were friendly and helpful.

Partner

10/10

Exceptional

03 Jun 2026

Elizabeth

Fantastic location!! Lovely hotel.

Partner

10/10

Exceptional

31 May 2026

Karen

The room was amazing , clean and new , we had a triple room as we had our 12 yr old grandson with us, it was so well thought out, meaning he could have space to himself, and his own tv. Which had movies in English once you changed the language settings. You literally came out of the station and a 3 min walk to the hotel… then it was only about 20 mins to the tower and other sights

Partner

8/10

Excellent

28 May 2026

Sharyn

Basic room but although old it was relatively clean.
Breakfast was disappointing as we were there just after it opened at 7am yet good had already run out.
Great location and right across from the station.
Good walk to shopping part and leaning tower.

Partner

6/10

Pleasant

14 May 2026

vladislav

Everything was solid besides the staff.. booked for 10 nights and would walk into the hotel with staff chasing me down to the communal bathroom to ask what I was doing here… they all knew me and knew exactly what I was doing there. Happened multiple times specifically the woman at the reception. Otherwise solid hotel if you want to come to Pisa and have good access to the train station (right across from hotel front entrance)

Partner

10/10

Exceptional

08 May 2026

Keith

Perfect access to train station so that we were able to take a day trip to Lucca.

Partner

10/10

Exceptional

07 May 2026

gail

I would stay again. Nice clean and perfectly located across from the train station

Friends

10/10

Exceptional

07 May 2026

Amy

The team were so friendly and helpful. Such a wonderful welcome! The room was great. Overall super stay

Partner

10/10

Exceptional

06 May 2026

Sean A.

Ideal location across from train station and clean, well run hotel.

8/10

Excellent

05 May 2026

Anna

Great location next to the train station. Lovely helpful staff. Average breakfast and disappointed the hotel did not have a bar.

Self

8/10

Excellent

04 May 2026

Conrad

Convenient location being right opposite the train station. Clean, modern and comfortable hotel. Also reasonably priced and no frills of a chain hotel.

It was exactly what I was expecting from the descriptions and photos provided.

Did not have breakfast, so cannot comment.

Partner

10/10

Exceptional

04 May 2026

GEOFFERY

Our room was very nice and felt like it had recently been renovated. Great hotel for its location and for those who like a modern interior rather than the many rather older hotel options in Pisa

Partner

8/10

Excellent

27 Apr 2026

Adrian

Nicely refurbished rooms. Clean and tidy.

Family_with_children

10/10

Exceptional

24 Apr 2026

Claire

Great location. Modern hotel, clean and comfortable although somewhat expensive. Breakfast wasn't as good as we expected, strange offerings like carrots and green beans? Renovations are currently in operation and drilling started at 9am in the next room to us! So beware if you intend to stay to relax.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Kathy

Na

10/10

Exceptional

15 Apr 2026

Jennifer

Welcoming and helpful staff. Clean room with plenty of space.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Divashni

Lovely breakfast, Just opposite the Pisa Centrale station and walking distance to Tower. Friendly staff.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

MRS DEEPIKA CHIRAG

Good stay overall. Got a front view of central station from the room. Listening to the fountain water flow at night was quite relaxing. Good spot to stay in. Local eateries and transport services readily available. Do not expect iron to be delivered in your room in case you are!
Friendly staff. Overall a good experience.

Partner

8/10

Excellent

06 Apr 2026

Mikael

Everything about the hotel was tip top apart from one thing.

Before arrival, we weren't warned about renovation work being carried out, not even by email. We were informed of this on arrival.

We stayed two night's, and after the first night, the works started happening at SEVEN AM. We chose to give the hotel staff the benefit of doubt. After the second night (when we were due to check out) I complained to a member of staff at the concierge who insisted on gas lighting me and states the contrary until her colleague arrived to confirm that I was right. I wish I took her name to complain to NH hotel for the ridicule.

Her colleague and her struggled to find a way to remedy our dissatisfaction, I suggested cancelling the tourist tax, i.e. they pay for it which they wouldn't. We were offered free parking but we didn't drive for this particular holiday. All we got was complimentary mini bar usage, so we raided it on check out. It was a slight compensation for the initial discomfort in a broken sleep.

Would I stay again: yes, the buffet was fantastic and location for the hotel were phenomenal. My wife and I were not impressed by the initial way we were dealt with by the rude lady in reception (who I can't report to NH).

7/10

Partner

10/10

Exceptional

10 Mar 2026

Glennie

Nice staff.

Self

10/10

Exceptional

10 Mar 2026

Glennie

Nice staff.

Self

6/10

Pleasant

02 Mar 2026

Kenneth

Room was clean balcony view of the train station so if that's what you like. Room was a bit warm but ok, shower was great except the drain couldn't keep up so water overflowed onto floor

Self

10/10

Exceptional

28 Feb 2026

Nicholas

Great hotel!

10/10

Exceptional

26 Feb 2026

Rattana

Staff was friendly and helpful.

Self

8/10

Excellent

12 Feb 2026

Miwa

Helpful staff , good location

Partner

8/10

Excellent

08 Feb 2026

Eiji

Normally good

Business

10/10

Exceptional

07 Feb 2026

Eiji

All good condition

Business

8/10

Excellent

28 Jan 2026

KEITH

It was good

Business_and_leisure Partner

10/10

Exceptional

26 Nov 2025

Kevin

If you are just coming to see the tower, this is a great choice. Right at the train station and a really nice room and bed. No regrets.

Partner

8/10

Excellent

24 Nov 2025

Andrea

Clean spacious room

Leisure Family

10/10

Exceptional

17 Nov 2025

Victoria

A great stay. Excellent location and lovely staff. Would have liked tea / coffee making facilities.

Leisure Family

10/10

Exceptional

11 Nov 2025

Mauricio

El hotel es excelente su servicio, desayuno, limpieza sólo faltó un poco de remodelación en los pasillos hacia los cuartos

8/10

Excellent

30 Oct 2025

Richard

Convenient location near the railway station. Breakfast was very good with plenty of choice, including hot food options and a good selection of fruit, pastries and cold cuts.

Partner

10/10

Exceptional

23 Oct 2025

Derrick

Very convenient and clean.

10/10

Exceptional

20 Oct 2025

Kerrie

Great hotel

Amazing shower pressure/heat. Walking distance to most of Pisa and quick/short distance from the airport.
Staff very helpful on check in, room clean and liked the option to order everything to the room via the hotel site

Partner

10/10

Exceptional

18 Oct 2025

Lauren

Friendly staff, great location

6/10

Pleasant

08 Oct 2025

Tia

Great location for the station and hotel was clean. Room had minimal facilities. No coffee making facilities. Decor was extremely old with one bathroom wall not even painted, simply glossed plaster only. Only lighting option was either all on or all off, not very practical. Quite basic for such a big hotel chain.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Amy

The rooms are nice and the location was perfect for us. In the morning, the shower in one room didn't have hot water.
The breakfast buffet is large and had a lot of options.

10/10

Exceptional

05 Oct 2025

Liuska

What a great location! In front of the main train terminal (Pisa Centrale). The room was cool. It had a top floor with the rooms and at the bottom the living room (connected with spiral staircase). The staff was very professional. This is a great place to stay whether you are arriving or leaving by train

Leisure Partner

8/10

Excellent

04 Oct 2025

Aloysius

Well priced room, value for money, excellent staff - friendly and helpful and convenient location. Breakfast was average, but enough to set you up for the day.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2025

Debra

The room was clean

Partner

10/10

Exceptional

03 Oct 2025

Greg

Near train station and shops.

Partner

6/10

Pleasant

02 Oct 2025

Simon

The benefit of this hotel is its location directly opposite the railway station in Pisa, and it is a couple of kilometres walk away from main attractions like Leaning Tower of Pisa and the Cathedral and associated grounds.

Staff were very friendly and helpfully looked after my luggage, while I explored the city as I arrived in Pisa early from Florence and my room wasn’t ready.

That being said I found the hotel room quite dated and dilapidated, and the price of a single room was more expensive than what I’d paid for other higher quality hotels for my stay whilst visiting Italy.

Leisure Self

6/10

Pleasant

02 Oct 2025

Peter

Surprisingly for an NH hotel, this one was a bit tired. The area around Pisa station also feels a bit tired. Very limited facilities in the hotel.

Business Self

6/10

Pleasant

01 Oct 2025

Andri

Hotel was just ok. Not much hot choice at breakfast at all. Justk tiny amounts of eggs and bacon that was sometimes not there. All the rest of the breakfast was cakes and croissants etc.. Coffee machine was broken one day. Staff on front desk were just ok. Bathroom was really badly designed and cramped. The shower door was awful and water leaked everywhere on the floor. Also if you want to use the small shower the overhead shower constantly leaked freezing cold water on your head. The bedroom itself was quite nice and well laid out with safe and good size wardrobe and fridge. View from window was terrible, rooftops and dustbins. The area wasn't very nice but it's convenient for train station. Hotel was very clean, that's the only plus. I wouldn't stay here again.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Aileen

So glad we were able to move to this hotel for easy access to train station. Only issue was air conditioning did not work in our room. We were given a fan which was helpful

Leisure Family

10/10

Exceptional

26 Sep 2025

Ceris

Great place to stay

Leisure Friends

6/10

Pleasant

19 Sep 2025

James

Convenient location right by train station, short walk to town centre and sights. Room was dated and unfortunately lots of mosquitos in the room

Leisure Partner

10/10

Exceptional

10 Sep 2025

Emma

We had a one night stay and it was brilliant. Perfect location as opposite the train station and not far to walk to the Leaning Tower. Big bed and very comfortable.

6/10

Pleasant

01 Sep 2025

Simon

We booked two twin size beds in a room for two rooms. They said they don’t have it. And only give us a queen size bed for each room. Didn’t explain to us and don’t even look at us. Sounds like take it or leave it.

Leisure Friends

8/10

Excellent

31 Aug 2025

Anushka

Good service and location

Good location - right next to the train station so super easy to get to Florence! The lobby area is quite nice and the rooms are a little dated but still nice. Staff were friendly

Friends_and_family Friends

8/10

Excellent

29 Aug 2025

Sarah

Really nice stay

After reading some reviews, I was nervous about the choice I’d made booking at this hotel. But, we needed somewhere close to the station/airport side of Pisa where we could still walk to the tower easy enough and, choices were limited.

I need not have worried, the interconnecting family room we had was perfect for us for our one night stay. The beds are very comfortable, the room was clean & nicely furnished and the hotel itself is in a perfect location for Pisa Centrale, or a very easy 20 minute walk to the airport (which is what we ended up doing).

The staff were very friendly & helpful, special mention to Laura on reception who was so kind and went the extra mile to help us check-in much earlier than we expected to be able to.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Jimmy

Right across the street from the central station. Super convenient. Rooms were clean.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Maricel

Nice room, and it's very clean.

Partner

10/10

Exceptional

22 Aug 2025

Carlos Abel

Nice hotel with a great location

We stayed just one night there, the hotel is just outside the train station so it’s very handy if you have luggage with you. From the hotel you can easily walk to the Pisa tower in 25 minutes. Room was clean and with all you need for a good night sleep

Partner

8/10

Excellent

21 Aug 2025

Fariba

Convenient location with good size rooms and very helpful staff.

Leisure Family

8/10

Excellent

21 Aug 2025

PAUL

Straight opposite railway station
Friendly welcome and lovely room.
The only issue was breakfast area. Not once did anyone clear our dirty plates.
The two female staff were too busy talking.
At 10.15 all food and coffee area were
cleared away.As another guest said it says open until 10.30, the waitress said shut.
A chef came out and overheard and went to get the guest a cuppa. The waitress should have obliged.
Left luggage and returned later in day when train due . Staff in reception were great.

Leisure Partner

8/10

Excellent

21 Aug 2025

Adrian

Good central location near the train station

Leisure Partner

6/10

Pleasant

16 Aug 2025

DAVID

Good location but basic

Standard rooms are a bit tired and small, breakfast is basic but good. Reception staff were excellent. Very little amenities. It is across the street from the train station.

Self

4/10

Poor

16 Aug 2025

Ranvir

NH Hotel

Only perk is location, straight opposite train station, so great to get to the airport for an early flight. Hotel is more business then pleasure, with signs of ware & tear, along with poor level of cleanlines.

Partner

10/10

Exceptional

15 Aug 2025

Italia

Helpful staff

6/10

Pleasant

14 Aug 2025

Diane

Hotel is in a good position near the station. The hotel has a modern reception but the corridors and rooms are dated. We were upgraded to a suite as there was myself husband and daughter. Unfortunatley my daughters bed wasnt made up. I rang reception and this was rectified quickly once noticed. The air conditioning wasnt working in the bed room and with no windows that could be opened it made for a terrible night. We only got 3 hours before our flight back to the uk. Its a shame it spoilt to the end of our trip to fabulous italy.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Marco

Nice stay, will be back. Right across the Pisa station, perfect to catch the train to Pisa airport.

Business Self

10/10

Exceptional

29 Jul 2025

John

Friendly Staff, great location!

The hotel is centrally located between the train station (right across the plaza) and the Tower. The shower was great, the bed was comfortable and the staff was beyond helpful and friendly, especially Sylvia. She gave us a tip on a great restaurant that is right around the corner and set us up with a friendly taxi driver to/from the Tower.

Partner

8/10

Excellent

24 Jul 2025

Gretchen

ND Hotel is very convenient if you need to arrive or leave from Pisa train station which is an easy walk across the square. The room was very small for a “superior” category and the view was of an apartment block. Therefore, a bit pricey for the room itself. On the upside - Plenty of towels in the clean bathroom although the ceiling was stained and flaking above the shower. Pisa is lovely and town Centre is an easy walk. ND is a convenient choice if you’re traveling with luggage.

Leisure Friends

10/10

Exceptional

15 Jul 2025

ANJU

The hotel is just across the road from the Centrale Station and a few minutes walk to the main street wirh all the shops.

Leisure Family

8/10

Excellent

13 Jul 2025

ANDREW

Check-in was efficient and hassle-free, which made for a smooth arrival. I really appreciated the convenience of being able to leave my bags at the hotel while I explored the city before my room was ready—definitely a helpful touch for travellers.

The initial welcome felt a bit rushed and not overly warm, though staff were polite and professional.

The room itself was very basic—clean but minimalist, with no complimentary water provided, which was a bit disappointing. On the upside, the Wi-Fi was reliable and fast throughout my stay.

In all, the hotel served its purpose well for a short city break, but travellers looking for a more comfortable or welcoming experience may want to explore other options.

Self

2/10

Poor

07 Jul 2025

Rajeev

Misled, My booking with Expedia clearly had Some extra services mentioned. However hotel staff refused to acknowledge even after showing the official email confirming the offer and insisted I need to pay extra.

Leisure Friends

10/10

Exceptional

05 Jul 2025

Sapna

Very clean and spacious. Perfect for the family. Great location

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Gillian

Ok for a one night stopover but nothing special considering it’s a four star hotel. Location directly opposite the station very convenient.

Leisure Partner

8/10

Excellent

24 Jun 2025

Michael

Ok for a one night stay before going to the airport

Leisure Partner

10/10

Exceptional

21 Jun 2025

James

Great location. Nice staff.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Karen

Such a nice hotel. Would definitely stay again! Comfortable bed, good size room, modern decor, and very quiet.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Bože

The room was small, but really comfortable. I really enjoyed staying here.

Business Self

6/10

Pleasant

12 Jun 2025

Steve

Pleasant welcome, comfortable bed, but other than the lobby this is a date hotel. Stains on the carpets and a shower head that has more crust than ciabatta

Partner

10/10

Exceptional

08 Jun 2025

Keith

Central and excellent service

Near to train station. Ideal for seeing city. Catered for our food intolerances.

Partner

8/10

Excellent

04 Jun 2025

Lawrence

A great location for the train station and transport to the airport, a twenty minute walk to the tower , but all in all not bad.

Leisure Friends

6/10

Pleasant

03 Jun 2025

Mark

Great location but my room was very tired, the bathroom was worse.

Self

8/10

Excellent

26 May 2025

Debra

Good for an overnight stay

I stayed for one night before my early flight next day. The hotel is very close to the railway station and Pisamover to take you to the airport. Check in was good. I arrived early and my room was not ready but the staff, who were friendly and professional, stored my luggage until the room was available. The room was clean but the bathroom was a little tired. The sink was cracked and the water took a while to drain. Also, the flooring in the entry area was lifting in places. That said, the bed was very comfortable and overall the room was fine for an overnight stay. The breakfast room was clean and pleasant and there was plenty of choice.

Self

6/10

Pleasant

24 May 2025

Elise

BUDGET friendly

Take budget friendly as BUGET friendly. The staff do not look to help you in any means. There is not even a kettle provided in the budget rooms, asked for an iron and couldn’t provide. The water pressure is so poor if you turn the shower head upside down water stops coming out.
It’s fine for a night or so but have your expectations managed. We stayed in other NH hotels across Italy and this has by far been the worst experience.

Partner

6/10

Pleasant

23 May 2025

Luanne

Great location. Room was tired and in need of an update to bring it in line with the reception area of modernity. Bathroom door didn’t lock. No tea making facilities.

Leisure Friends

8/10

Excellent

19 May 2025

Angela

Great location opposite the station. If you like walking then the Pisa was a short distance walk away. Everything you need was easy reach. Lovely hotel very clean and comfortable well. Mix review for staff at reception, the male staff not as helpful, but the female staff really accommodated all our needs. Parking was easy left car in secure locked parking. Really handy to have this as parking on street was a little scary. Overall would highly recommend and will return if I am in Pisa again!

4/10

Poor

09 May 2025

Simon

Property was well located for Pisa Centrale rail station, was clean and breakfast was good. However our room was very basic and dated. No bedside table within reach and the bathroom shower was poor

Leisure Partner

10/10

Exceptional

06 May 2025

Sheila

Good short stay near the train station and airport. Has 24 hour front desk and stored our luggage. Clean and had all the amenities we needed. It suited our needs as we were just passing thru the city on a quick day tour.

Leisure Partner