Name: Touring Pisa
Address: Via Giacomo Puccini, 24, Pisa, 56125, IT

8/10

Excellent

23 Jul 2026

Carl

Clean basic room, friendly staff

2/10

Poor

25 Jun 2026

Medyan

Firstly on my check in experience the lady was simply very ignorant and disrespectful.
The facility shouldn't be named a hotel and it's unfair to be listed on Expedia

Self

10/10

Exceptional

20 Jun 2026

Victoria

Easy to find, friendly staff.

Family

4/10

Poor

31 May 2026

Paul

This place is a bit of a dump. Terrible bathroom facilities. No coffee making facilities in room. Below average breakfast. It’s just above hostel status.

Partner

8/10

Excellent

28 May 2026

J. Guy D.

Good location close to train station, clean room, nice breakfast and very helpful staff.

Self

8/10

Excellent

20 May 2026

Syed

Very very simple breakfast. I have not seen simple breakfast like this in my whole life of travelling . But I can say ok . Room AC was not working first night . Sad . Next night it was working . Most basic hotel . Location is good . Expensive as compare to surrounding hotels

2/10

Poor

09 May 2026

Hetal

⭐☆☆☆☆

Unfortunately, this hotel was not as advertised.

The main reason I booked this room was because the listing clearly stated that air conditioning was included. However, upon arrival, I was informed by reception that there was no AC available at all. The room became extremely hot overnight and the only option was to leave the door open, which resulted in mosquitoes and insects flying into the room and biting us throughout the night.

There were also several other issues during the stay:
• The TV did not work, even after reception attempted to fix it.
• A metal shower bracket/shelf detached and fell unexpectedly, nearly hitting my sister’s foot.
• There appeared to be no shower gel provided.
• There was only one accessible socket near the entrance of the room, which was incredibly inconvenient.

The most disappointing part was that when these issues were raised, there was no meaningful resolution offered during the stay. We were told there were no other rooms available and ultimately had to remain in a room that did not match the amenities advertised online.

The reception staff were polite, but the property itself needs significant improvements and the listing should accurately reflect what is actually provided.

If you are specifically booking for air conditioning, I would strongly recommend confirming directly with the hotel before staying.

Friends_and_family Family

2/10

Poor

05 Nov 2025

Dasan

Bad experience, Flush on the toilet was not working. Alternate accommodation not provided. Very rude behavior from the staff. Refused to refund the booking amount even when didn't stay in the hotel.

Leisure Partner

8/10

Excellent

03 Nov 2025

Jo Ellen

Great place to stay

Leisure Friends

8/10

Excellent

18 Oct 2025

Leah

Clean room. Though shower area was too small, the shower curtain sticks to your back while having shower. The concierge who welcomed was not so friendly, she was somewhat preoccupied when we arrived. Elevator wasn’t working so we had to use the stairs to bring our luggage to our room, though it was fixed that next day. Area was close to the train/bus station which was good.

Leisure Friends

6/10

Pleasant

16 Oct 2025

Bryce

Very small room and shower stall. Had to reset TV several times to receive channels. Wifi not so good. Switch back to my carrier to use internet. Very near train station. Neighborhood? Straight run to Leaning Tower from train station and thus hotel.

Self

4/10

Poor

13 Oct 2025

Dr Hany

Very uncomfortable, no hot water for shower , all night can't sleep from the street chaos

Business

2/10

Poor

12 Oct 2025

Phillip

Very poor

I honestly wish I could give this place zero stars. From the moment I walked in, it was clear I’d made a mistake. The “lobby” looked more like the entrance to a community centre than a hotel, and the man behind the desk seemed genuinely confused when I said I had a reservation. I even had to ask, “This is the hotel, is it?” Not a great start.

The room was even worse. Tired, outdated, and depressing. Two worn-out single beds pushed together to create a rock-hard ridge down the middle — hardly a double. The pillows were flat, lumpy, and likely older than the building. On the walls? Smeared mosquitoes — a grim reminder of past guests’ battles.

The bathroom was falling apart: cracked tiles, broken furniture, and a shower that only offered cold water. I reported the lack of hot water to reception. Two staff members assured me they’d come to the room to look into it. They never did. I could’ve waited a lifetime. When we checked out and I asked what happened, I was told, “He’s not a technician” and “he did the best he could” — though no one ever even came to the room to explain that.

This place needs more than a deep clean — it needs a complete renovation, some staff training, and a reality check. I wouldn’t recommend it to anyone, even for a single night.

Partner

6/10

Pleasant

10 Oct 2025

Darren

Great location as I was taking train trips. Very comfortable bed. Duvet provided but with no cover. Toilet and shower were so close together I could hardly navigate between them. Extractor fan was broken, so the room smelt permanently damp. Some very unsafe looking plug sockets too. Needs a makeover!

Self

6/10

Pleasant

03 Oct 2025

Lorna

It was close to the rail station. Place is needing a good renovation update. Annoyed didn't get room with walkin shower then had to move 2nd night. The walk in shower wasn't the biggest couldn't even bend down.
Area a bit dark and intimidating.
We used it mainly for a base.
Plenty shops.

Leisure Family

10/10

Exceptional

21 Sep 2025

Nader

Good experience

8/10

Excellent

18 Sep 2025

Brian

Fantastic location with friendly and helpful staff.

Self

2/10

Poor

10 Sep 2025

Tania

The bathroom shower was extremely small with broken tiles, the television didn’t work had a crack all the way across it. There are no laundry facilities, toilet leaked and would stay running. Room did not look anything like the picture.

Leisure Partner

8/10

Excellent

23 Aug 2025

craig

Friendly welcome!

Leisure Self

8/10

Excellent

03 Jul 2025

Patricio del

Solo para pasar la noche

Buen calidad precio, fue un hotel de último momento, sólo un poco de mal olor en em cuarto y había muchos insectos en los cuartos, buen servicio en front desk, y buen desayuno

Friends_and_family Friends

8/10

Excellent

28 Jun 2025

Ian

Over night pisa

Staff at hotel extremely helpful room was a bit warm until air con was turned on
Room comfortable

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Carol

We had a very comfortable stay at this hotel in Pisa. The location is unbeatable—literally right across the street from the main train station, which made it incredibly easy for us to visit nearby cities during our trip. Just in front of the hotel, we could also catch the bus that took us directly to the city center, where the famous Leaning Tower and Piazza dei Miracoli are located.

The staff was very kind and always ready to help with anything we needed. We enjoyed the breakfast—it was simple, good and a perfect way to start each day.

Overall, this hotel was a great base for exploring Pisa and the surrounding areas.

8/10

Excellent

21 Jun 2025

Shelley

Fine room in a pinch

Fine room in a pinch. We were unable to get to Florence due to the rail strike so we went to Pisa instead. The hotel is older but adequate, comfortable beds and air conditioning worked well. There was a very shabby damaged table in the bathroom that should have been in the trash. Other than that, the place was comfortable.

Partner

8/10

Excellent

21 Jun 2025

Julie

Clean room very close to the train station. Small shower. Good price for air conditioned clean room
In a good location. I’d stay here again.

Leisure Self

10/10

Exceptional

18 Jun 2025

Ace

Super close to the train station. Short walk from the tower. Very nice location. Very nice room.

2/10

Poor

16 Jun 2025

Edward

Just as I said. Sketchy hotel and area. All the furniture was tired and the bathroom not the cleanest. Shower had mould.

8/10

Excellent

15 Jun 2025

Angus

X

Leisure Partner

10/10

Exceptional

27 May 2025

Steve

The hotel was in an excellent location near the train station.
Staff were exceptional and the breakfast was very good

Self

10/10

Exceptional

27 May 2025

Mauricio

Friendly staff, easy check in.

Leisure Family

8/10

Excellent

26 May 2025

Edwin

Nice property close to everything is close by.

2/10

Poor

24 May 2025

Samuel

The only good thing about this hotel was it's distance from the railway station.

Leisure Partner

8/10

Excellent

03 May 2025

Gabrielle Lisette

Staff was very friendly and kind.

Leisure Self

6/10

Pleasant

23 Apr 2025

Verified traveler

Convenient and clean

The hotel is very conveniently located to the train station but the rooms are tired and dated and the shower and lift are extremely compact. The staff are very friendly and if you’re only looking for a place to rest your head for one night then this hotel will do as it’s clean and should meet your basic needs.

Partner

10/10

Exceptional

13 Apr 2025

Diane

Near train station

Super near the train station and 24 hour front desk! The lady at the front desk is kind. Location is everything. 25 min walk to the moments

Partner

6/10

Pleasant

08 Nov 2024

N A

Not recommended

The online photos are not accurate. The hotel probably was like that 10 years ago. The shower is tiny and leaking. The beds were uncomfortable. The breakfast was not good, orange squash instead of juice and the bread was not fresh. I would have gone elsewhere for breakfast.

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Philip

Convenient and good value for money

The hotel is very convenient for the station and the main sights are walkable from it. If you have a room on the road side there is a fair amount of noise. It is comfortable and everything is very clean. Our shower worked well but I found it impossible to stop it spraying on to the bathroom floor. The breakfast is continental but with a fair range. Overall it's good value for money.

Partner

2/10

Poor

26 Sep 2024

linda

The property is ranked 4 star but the service and the room is very poor.
I booked a double room for 1 adult and 2 toddlers. I was given a single room with 2 single bed joined together to create a double bed. Very uncomfortable cause the bed kept shifting and I had to keep pushing it back together to prevent my kids from falling. The room was very hot and when I ask the staff to provide me a remote to on the Air condition he said that the AC is not working. My kids were bitten all over their body by mosquitoes cause they’ve got no protection against mosquitoes and since the AC is not working had to sleep with the window open. The was very small and uncomfortable. There was no toilet roll in the room and had to go get one 6am in the morning cause my child needed the toilet. I couldn’t sleep because there was a terrible noise coming from the mini bar fridge in the room. I am so disappointed because the hotel has a good potential due to the position. Very close to train station and to the airport.
My disappointment was also experiencing the ignorance of the owner of the hotel who heard me speaking Italian and asked me what country I am from. I confirmed that I am Italian and she went ahead a state that she was asking as she could only see a black woman. I didn’t escalate it due to my children being around and didn’t want to give her ignorance any attention.
I was charged 100 euro per night plus extra 15 euro for staying tax. The property is not worth the money and star.

Business Family_with_children

8/10

Excellent

09 Sep 2024

Penny

Very nice for the price front desk people where very nice.. Helpful..💫

Partner

8/10

Excellent

08 Sep 2024

Theresa

Very clean hotel. Small but adequate. Air conditioner did not work. Breakfast was 7euros and was sufficient but not a lot of choices. No fruit. Overall would recommend for a stay in Pisa

Leisure Friends

2/10

Poor

28 Aug 2024

SNEHAL

Things are broken in the room and the room is not sound proof

4/10

Poor

22 Aug 2024

Roxana

Area seemed unsafe and people in the area appeared untrustworthy

4/10

Poor

21 Aug 2024

Fabiola

The Air conditioning didnt work and it was 37 degree. When I asked to change the room they said no, and that is only it, they didnt even try to compensate with a fan or something! Apart from that the room was ok/average , but the bathroom had a minimal shower space with a broken shower curtain. No 3-star hotel at all. the only good thing is that is in front of the station and walk distance of shopping stores

Leisure Friends

2/10

Poor

16 Aug 2024

Bono

Worst hotel experience

Air condition was not working well. When we complained they gave us a fan that wasn’t enough. The room was so small. You could hardly get into the shower. We requested to be transferred to another room. They said all rooms were taken. We learned the following day that it was not true and that the air condition was working better in another room. We demanded a refund and we were planning to go to another hotel. They said there was no refund. We had to bear the heat 30 that became 32 degrees until the following morning. It was the worst hotel experience we had.

Friends_and_family Friends

8/10

Excellent

16 Aug 2024

Andrew

Friendly and helpful staff. Convenient location right by the train station

10/10

Exceptional

10 Aug 2024

John

Close walk to everything

8/10

Excellent

25 Jul 2024

Danielle

Really close to the train station and good central location

Leisure Friends

8/10

Excellent

24 Jul 2024

Donald

Friendly staff. Close to station and airport

Business_and_leisure Self

4/10

Poor

21 Jul 2024

Carlos

Very poor stay, I knew it wouldn’t be luxury stay, but the little they offer, it’s bad. The room was very hot, the AC wouldn’t work after a long time, I got in touch with the front desk and the guy pressed a button and it came on, but it did not cool the room. Breakfast was bad, I asked for eggs, the front desk he said he would bring, but after 20 minutes, I went back to him, he said it would take 20 minutes to cook them, we waited 45 minutes for 4 boiled eggs. The coffee was terrible. And, I got a parking ticket for parking where the front desk guy told me to park.

Leisure Family

6/10

Pleasant

11 Jul 2024

Mark

Good location and adequate, though dated

Perfect location--a 5-minute walk from the starion, where taxis to the center of town are readily available. Fast and efficient check-in. Adequate breakfast. Well-worn and dated furniture, fixtures, and flooring, but basically clean. AC was barely keeping up, so the room was a bit warm. Tiny claustrophobic elevator with room for two without luggage, but only one with luggage. It was fine for a quick one-night reservation, but probably not a good choice for a longer stay.

Partner

4/10

Poor

26 Jun 2024

Robin

Though the staff were friendly enough, the breakfast ok but not great. For example there was no fruit or salad. I kind of expect that when paying £90 per night. The rooms are not very secure though there's a safe. Inadequete staff at reception meaning they have to lock the doors. I was not able to come and collect my luggage that I left during the day. Security needs updating. The room had ants on the floor plus, I was bitten a lot by mosqitos. The shower was so small I had a job to turn around. I'm glad I stayed just one night.

Leisure Self

10/10

Exceptional

04 Jun 2024

Tao

The location is very good and room is clean

4/10

Poor

31 May 2024

Maeli

Hotel is very old and uncomfortable. Not the best place. Also, there is not much to do in Pisa beyond seeing the leaning tower. Not impressed.

Leisure

6/10

Pleasant

23 May 2024

Ameen

No comment

Leisure

4/10

Poor

21 May 2024

Maddison

While its nice that its close to the train station. I would stay away from this hotel. To begin, the front staff were rude and unwelcoming. The shower had mold and it didnt drain. The hair dryer couldnt be used for more than 30 seconds without it starting to burn up and become unsafe to use. The bed was advertised as a queen and was two singles pushed together and continued to slide apart all night; and to top it off, management decided to shut off the AC for the week because it \"was too cold\"... while it was sitting at a high of 30. For the buffet, there were hard boiled eggs that were sitting on the counter in the heat, without ac or ice or a fridge, as well as the milk - it was room temperature when we went down around 7am before we were leaving for the train. If we were supposed to stay for more than a night we would have found somewhere else to say. Find anywhere else to stay

Leisure Partner

2/10

Poor

20 May 2024

Chloe

Booked 3 nights left after the first , and booked else where. Didn’t get a refund but couldn’t do another 2 nights . Wanted a good location , reasonable price stay in Pisa as we only needed a bed with a good location. Pictures looked decent however arrived the room was not what was advertised , 2 small single beds pushed together when it was advertised Queen bed. Aircon advertised however no aircon available. Black mould in bathroom when complained was told “there’s no windows that’s normal”. No air flow had to have window open but mosquitos came in so was bitten all night. Had to use clothing as pillows due to the bedding offered. Save your money do not book here the only good thing was the location but even then you get better value you for the same money elsewhere. If the price wasn’t as high as it was and was a lower price wouldn’t complain as to be expected but this was absolutely terrible

Leisure Partner

6/10

Pleasant

20 May 2024

Judy Marie Chung Kee

Property is small, and old, though clean and neat. Staff was helpful and very close to train station.

Leisure Self

2/10

Poor

19 May 2024

elbano

Book a day to see if they like the property, it is better and draw your conclusion from there because if you want a refund it is not allowed and this page does not help much to recover your money

Business_and_leisure Family

8/10

Excellent

13 May 2024

Michael

Friendly and comfortable stop-off, convenient for the station.

Partner

6/10

Pleasant

06 May 2024

Stephen

Room was quite basic and small, and needed some TLC. However, everything was clean and worked. It was also quieter than expected given its location near the station/busy road. Very convenient for the station. Very good value breakfast and good value overall.

Leisure Partner

4/10

Poor

04 May 2024

Ann Rose

Friendly staff, everything was small. Very basic, okay for 1 night.

Leisure Partner

6/10

Pleasant

22 Apr 2024

James

The shower was ‘basic’ and if you’re anything other then very slim, you’ll find it very restricting.

Leisure Self

10/10

Exceptional

18 Apr 2024

Carlos E.

Good and convenient place to stay in Pisa

6/10

Pleasant

11 Apr 2024

Gerald

The hotel was close to the station and shops 30 minutes walk from Pisa tower room was ok lift was very small 2 people at a time

Partner

2/10

Poor

01 Apr 2024

Viktor

no hot water
dirty
dated
you can hear all from other rooms

Leisure Self

4/10

Poor

03 Nov 2023

Verified traveler

Location & friendly staff were the only positives

The location was extremely convenient to train station and Pisa central. Additionally the staff were welcoming and helpful. Unfortunately everything else about this place was extremely disappointing.
The bed was truly the most uncomfortable one I’ve ever slept on. There was hair from previous guests in my room. What looked like mold residue in and around the shower. The walls were scuffed everywhere. The paint looked old and extremely outdated.

Self

2/10

Poor

29 Oct 2023

Adam

The owner should be arrested for crimes against hospitality.

Upon arrival, we were checked in by Margaret who was extremely friendly and helpful and give us a list of must visit attractions, although it’s Pisa so the list is pretty short.

When getting to the room, the door frame was broken with the metal beading lying upside down, nail side up. Inside the room, dead mosquitoes were all over the walls, the sheets were stained, tiles were cracked and the whole place felt dirt.

The fact the the mosquitoes remained all over the walls showed that the room was either never cleaned or done to the most basic standard each day.

The only plus point was it was close to the station for a quick exit from Pisa.

Avoid this hotel at all costs. You will feel itchy for days after leaving.

Leisure Family

8/10

Excellent

15 Oct 2023

Saira

A pleasant stay

The hotel was in central location so was really close to the railway station and also about 20 mins from
Leaning tower. There was daily housekeeping and the hotel
Was pretty clean. Little bit of mould in bathroom. The second day we had no hot water but by evening time it was resolved. The beds were two single beds joined together and to be honest they were so uncomfortable that we both ended up with back ache . The breakfast could have had a bit more variety but overall we were happy.

Partner

10/10

Exceptional

11 Oct 2023

Richard

Comfortable hotel close to Pisa station

The hotel is very close to Pisa Centrale station, but there's a pleasant walk to the river and then on through historic streets to the leaning Tower etc.
The hotel is comfortable and well managed, with helpful, friendly & efficient reception. Our room was large enough, with a large comfortable bed & modern ensuite. It was reasonably quiet and had a good choice of food for breakfast. We have stayed there before and hope to do so again.

Partner

6/10

Pleasant

03 Oct 2023

Jenifer

Good location close to station and budget friendly option for a short stay in Pisa. Staff helpful and friendly. Room itself pretty basic/dated but clean. Hot water in shower didn’t work.

Business_and_leisure Self

10/10

Exceptional

19 Sep 2023

HANS

Very good

10/10

Exceptional

03 Sep 2023

Angela

Travelling solo

Stayed just one night here, and needed a hotel close to the train station. The location was perfect. Very close to shops and restaurants. The staff were exceptionally friendly and helpful. Pisa was a surprise, such a clean, cute town famous for its leaning tower, but also universities, therefore many young people give it vibrancy.

Self

8/10

Excellent

02 Sep 2023

David

We arrived before checkin time. The attendant helped us store our bags, somewhat pre-check in which made things go quicker when we came
back from exploring the city. Extremely simple and accommodating! Thank you Hotel Touring!

Leisure

8/10

Excellent

25 Jul 2023

cyril

Very near the station. Clean. Staff are wonderful

Leisure

6/10

Pleasant

11 Jul 2023

Susannah

The room was kind of beat up but the linens were clean and fresh, the staff were friendly and helpful. Easy access to the train station, and walked to airport easily through the neighborhood behind the train station. Definitely not luxurious, but fine for a quick overnight without spending a lot.

Business Self

2/10

Poor

09 Jul 2023

Madiyar

I don’t take this hotel second time

10/10

Exceptional

19 Jun 2023

Laura

It was easy to walk to the shops and restaurants.

Leisure Family

8/10

Excellent

12 May 2023

Theresa

Pisa in May

Check in at the hotel was good but had been traumatic earlier that day due to systems processing visa had complications which almost cancelled my reservation. This was not a good start, however, Margarita at Reception worked so hard to resolve for me when I telephoned her from the airport just before boarding my flight. Margarita is a total star, such a lovely person, so helpful with local knowledge.
My room was good, comfortable. The bathroom very small but I was alone so worked out fine. There are safe boxes at Reception which are handy for small deposit items like your documents and cash. The breakfast is basic continental and if you need to be straight out to begin your day, a good option. Pisa Centrale is a couple of minutes walk so very handy. Area has plenty of shops and restaurants close. 20 mins walk to Leaning Tower and Piazza di Miracles. I would stay again.

Self

2/10

Poor

06 May 2023

Belinda

Never again

8/10

Excellent

12 Oct 2022

Philip R

Convenient and good value for money

This hotel is very convenient for the railway station and has plenty of places to eat nearby. It's also a quick walk to the main shopping street and the Leaning Tower is walkable too.
The hotel is clean, comfortable, albeit a little old-fashioned. The staff were friendly and helpful. The breakfast was tasty with a fair range of food to choose.
We would be happy to stay there again.

Partner

10/10

Exceptional

20 Sep 2022

Nigel

This hotel is excellently located for all transport needs Bus, train, airport, and sightseeing, the staff are friendly and enthusiastic, The best breakfast i had in Italy this trip. Plenty of local bars restaurants at a good price.
I booked a small single room as i was travelling alone on a budget, and it is best described as better than my daughters (Brand new) student accommodation, i wanted for nothing, aircon (With remote), balcony, lift, shower room,ALL GOOD.

Leisure Self

2/10

Poor

14 Sep 2022

Arddi

Stayed for two nights with my friend and we both ended up being feasted by bed bugs! STAY AWAY AT ALL COST!

Leisure Friends

2/10

Poor

11 Sep 2022

Bulent

We have beaten by bed bugs in the room
Breakfast is terrible.
Cleanliness and facilities were very poor
Staff were ok
Location was good

Leisure Partner

4/10

Poor

24 Aug 2022

Sonia

Small tired room. Only one power point in the room and at the desk not bedside table. Bathroom was tiny and water pressure non existent. Very sub par room.

Leisure Partner

6/10

Pleasant

05 Aug 2022

Verified traveler

Housekeeping is amazing. But conditions of the hotel is disappointing, aged and limited facilities.

Business

10/10

Exceptional

31 Jul 2022

David

One night stop - perfect

Perfectly placed next to the station - ideal for our one night stay!

Friends_and_family Family

8/10

Excellent

03 May 2022

Verified traveler

Pleasant stay

All in all had a pleasant stay. Clean room and common areas, very helpful staff. Shower was a bit awkward for me (curtain instead cubicle) couldn't help making a mess everytime.

Partner

8/10

Excellent

31 Aug 2021

Sigrid

Cheap and comfertable enough

A perfectly good and cheap option. Air condition was not turned on when I got there but worked well and quickly. Very nice room, enten though they're not super modern.
Safe doesn't fit a 13 inch laptop.

Self

10/10

Exceptional

17 Sep 2020

Peter

Cycling tuscany

Very good quality and well run hotel.
Great service and close to the airport and train station.

Self

8/10

Excellent

14 Sep 2020

Verified traveler

Great stay was a bit concerned after reading reviews but no issues. Room was clean

Partner

10/10

Exceptional

06 Sep 2020

Peter

Tuscany

Flying into Pisa for a cycling trip.
Perfect place for the start.
Staff were very nice and helpful.
Lots to see and do locally.
Before you begin your journey.

Self

10/10

Exceptional

23 Aug 2020

Mihaela

The property is in a good location, within walking distance from Pisa Station, which has very good connexions to Tuscany, also within 10 minutes from the airport.
The rooms are cosy, the bathrooms can be a bit small, but they are cleaned daily.

Leisure Self

6/10

Pleasant

17 Aug 2020

Verified traveler

okay but needs a deep clean

Bathroom door would not close resulting in the bathroom floor getting soaked when showering. Mould in the shower and on window ledges. Reception staff were lovely.

Self

8/10

Excellent

08 Aug 2020

kevin

Good value

Really friendly and helpful staff. Room was simple but clean. Very handy fir station and main shopping street in Pisa.

Self

6/10

Pleasant

26 Feb 2020

Steen

Be kind to guests

When i arrived at 23.30 hrs the hotel night manager did not wish to provide double bed /single used as booked - possibly due to miscommunication between hotels.com and hotel.
Instead of being polite and trying to find a solution the night manager had a rude attitude and did not care what it said on my reservation. Eventually after having called hotel.com he changed his attitude and provided booked room, could all have been avoided.

Business

6/10

Pleasant

17 Nov 2019

Marilisa

Average low cost accommodation.

This is a low cost hotel. Very close to the train station (2 minutes walking) and about 20 minutes walking to The Leaning Tower. The lady in the reception was very helpful and friendly with my requests. Room and bathroom very small. If you do not find the shower out, just look up right in front of the bathroom's room :)

Self

8/10

Excellent

21 Oct 2019

Noreen

Good

Very clean when i booked it said there was a bar but there was none very near train station over all good rooms a little small and got a lot of mosi bites

Friends_and_family Friends

10/10

Exceptional

19 Oct 2019

Tom

The location was everything for anyone traveling by train. Also in old town close to the Arno River and walking distance to the Tower. Staff very friendly and helpful. Fluent in english.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Proximity to the train station is great, for taking day trip to other cities. Walking distance to main attractions, restaurants and shops. Well maintained and nicely decorated. Staff was professional and friendly.

Leisure Partner

2/10

Poor

06 Aug 2019

Verified traveler

Bedbugs

I booked an overnight stay at your hotel from the fourth till the fifth of August. When I got here everything seemed fine, until I found out that there were bedbugs crawling all over the bed, walls and ceiling.
I obviously didn’t feel comfortable enough to sleep so I stayed awake the whole night....

2/10

Poor

30 Jun 2019

Verified traveler

You can hear everything at night, smells peculiar. Area where its located is not nice.

Business_and_leisure Friends