Name: Ma'In Hot Springs
Address: P.O. Box 801 Madaba, Ma'in, 11117, JO

4/10

Poor

15 Jun 2026

Waseem

Bathroom smells bad all the time , singer at night so annoying, not enough towels only 2 , breakfast not the best juice hot not cold there is flies inside bread cabinet, but not that bad breakfast but they can do better, my advice don’t go to the Falls area if there is people there because they will leave everything and they’ll keep looking at you I don’t know why , all my bad comments but still it’s worth it to visit I like it I go all the time but I hope they make it better, workers are friendly, if you drive your car, don’t use your car break all the time. Try to use transmission downshift to keep your speed down because after five minutes, holding a break, the brakes not gonna work and the most bad thing after all that they will stop you for a questionnaire and sometimes you’ll see cars lineup and you don’t have break that very close so they should leave more area for you to stop for searching

Friends

4/10

Poor

14 Feb 2026

Ramzi

Staff support lacking, neglected hotel.

Leisure Partner

8/10

Excellent

14 Feb 2026

Jill

Good

4/10

Poor

08 Feb 2026

Muhannad

Despite the hotel being fabulous in its design, theme and great natural hot spring location. But it is old and requires major renovation and service enhancement. The staff were very friendly and went out of their way to try and help but they were overwhelmed with limited resources. The pool was very hot to get into and shortage of towels. Kids play area very dirty.

4/10

Poor

08 Feb 2026

Muhannad

Despite the hotel being fabulous in its design, theme and great natural hot spring location. But it is old and requires major renovation and service enhancement. The staff were very friendly and went out of their way to try and help but they were overwhelmed with limited resources. The pool was very hot to get into and shortage of towels.

2/10

Poor

31 Oct 2025

mohamad

A 1 star hotel

Leisure Family

4/10

Poor

23 Aug 2025

Saed

Two t

2/10

Poor

31 Jul 2025

Kimberly

Old and needs to be renovated. They tried to put us in a regular room after we booked a suite. Then gave us a dirty suite. The pool was gross we ended up leaving and won’t even stay the night

6/10

Pleasant

12 May 2025

Mark

Solid property could be so much better with some tweaks and a deep cleaning…

Leisure Partner

2/10

Poor

07 May 2025

Waseem

Not save not clean and they didn’t like my reserve an Expedia because they need to increase the price and they did so I paid $200 extra

10/10

Exceptional

06 May 2025

AHMAD ABDEL

The water falls are amazing it’s a relief for your body and the hotel amenities and water fall close at 10 but the main public one the natural it no longer stays avaible for public so it becomes private for the hotel guests so that’s a very good perk imagine staying under the water fall at night alone it’s a really good perk. Room service is also amazing and the buffet for lunch and breakfast is super. There’s also a super market outside in the public u can get small chips, nuts and fruits not alot security at hotel won’t let u because it’s their policy but they are so nice. Very special thanks for the spa, and the reception team especially mr Majed.

Leisure Self

6/10

Pleasant

14 Apr 2025

AHMAD M

Bathroom was not very clean

Leisure Partner

10/10

Exceptional

26 Mar 2025

Summer

Stunning views, friendly staff, relaxing environment and deltoid!

Leisure Family

2/10

Poor

20 Mar 2025

Rafat

Terrible Experience – Dishonest Staff & Poor Service
I had an extremely disappointing stay at this hotel, mainly due to the unprofessionalism and dishonesty of the supervisor, Mohammad. From the start, the service was unwelcoming and unhelpful, but the worst part was how Mohammad blatantly lied about our situation.

He falsely claimed that we were trying to fit more than two people in our room, which was completely untrue. Instead of addressing our actual concerns, he chose to fabricate a story, making the situation even more frustrating. It’s shocking that a supervisor would behave this way, especially when guests expect honesty, respect, and good customer service.

Beyond this, the overall experience at the hotel was far below expectations. The staff was dismissive, and it was clear that guest satisfaction was not a priority. I would strongly advise against staying here if you value honesty, professionalism, and a stress-free stay.

I hope the management takes a serious look at their staff and improves their service because, as it stands, I would never return and would not recommend this hotel to anyone.

Leisure Friends

8/10

Excellent

22 Feb 2025

Mahmoud

The breakfast and dinner were great even though i had to pay 20 Jod extra for dinner each person.

Leisure Partner

8/10

Excellent

19 Aug 2024

Nasser

I liked everything except the tv is old fashioned and the channels are old.

Leisure Partner

10/10

Exceptional

18 Mar 2024

Tracy

Amazing experience

Amazing experience. Can see and hear waterfalls from your room. Staff were fabulous and place spotless

Partner

10/10

Exceptional

13 Mar 2024

Benjamin

Relaxing

Comfortable one night stay at this hotel. Staff are very helpful. Great views of the waterfall. Secure area and has plenty of space to park. Had a very good sleep!

Self

6/10

Pleasant

24 Jan 2024

sami

Property is very basic and not kept up I would say.

Leisure Self

10/10

Exceptional

28 Nov 2023

S

The setting is lovely and the hot waterfall was a magical experience.

Leisure Partner

8/10

Excellent

29 Sep 2023

Keiran

The hotel staff were very helpful and although very isolated the hotel was a good base for trips to the Dead Sea. The springs were dirty and rubbish left lying around, but that says more about the other visitors than the hotel.

6/10

Pleasant

24 Sep 2023

Phil

Room was lovely and generally hotel was good, but springs & pools pretty disappointing. Lovely meal, after we insisted we didn't want the buffet.

Partner

6/10

Pleasant

15 Sep 2023

LEMLEM

The resort is not exactly as advertised. The bathroom tiles (floor and wall tiles) are old and moldy. We booked a suite with balcony, and everything is falling apart (the chairs, door, desk, phone, tables, and lamps). The waterfall pool is nice, but you can't see the bottoms of the pool and the external tile is moldy. The hotel needs a facelift.
We booked a room with two beds, but they gave us one bed. We asked one of the managers for a room with 2 beds, but they suggested one of us sleep on the bed and the other on the sofa until a room with two beds is available. We never got a room with two beds.

Some of the staff lack professionalism and they use the hotel to advertise their own businesses. The head of guest relations services was very rude (I think his name is Fares). From the moment we arrived, he spent 19 minutes to talk to us about his personal beauty products business and Spa. He offered to take us to his place of business so we can buy stuff from his store. We asked him if the hotel offers spa services, and he told us it's too expensive.
He also provided us a list of his services that included:
- Round trip to the Dead Sea for 100JD.
- Drop off to Rainbow Street from the hotel and back for about for 85JD
- He offered to Take us to the Airport for 85JD (one way).
We asked him if the hotel offer shuttles/car services and he said the hotel has two cars, but it's not free. We asked for the price list of the hotel's car services but he declined. He suggested we ut

Leisure Family

4/10

Poor

15 Aug 2023

khaled

Very bad stay

This hotel is nowhere near 5 stars.

It seems like no maintenance has been done since it opened.
The staff was obviously not trained at all and they were rude.
When I received my room and after settling in, I wanted to check out the hotel. To my surprise the door doesn’t lock. Red flag.
After I told them about it, a guy came and after he tried, he basically told me, its fine don’t worry!?!?
Of course I insisted on a room change, the new room was a downgrade and it had no safe box! The bathroom smelled so bad, the sewage system is very bad.
The AC barely worked.
The “natural pool” was very bad, it was over flowing.
The only normal pool was so dirty and the chairs were almost all broken.
The only good thing was is the food, its not the best but good.

This hotel has a very big potential to be a great hotspot. Its in a unique location.
The management needs to be changed.

It was a very bad stay, I checked out early morning after breakfast and went straight away to the other hotel in the deadsea contemplating why I didn’t book there before.

Partner

4/10

Poor

04 Aug 2023

Richard

It seems this hotel was once very nice but the level of neglect and poor cleanliness standards are evident throughout. In particular, the room I was assigned was disgusting. The shower was covered from floor to ceiling in mold, the toilet still had remnants from the previous guests, the sheets had crumbs on them as if they hadnt been changed, the phone was filthy, and the hotels brochures were badly wrinkled and dirty. The hotel’s common areas such as the pools were badly neglected and the overall feeling was like being in an abandoned building. As if this wasnt bad enough, the front desk staff were exceptionally rude on multiple occasions. Though the area surrounding the property is truly beautiful, I would recommend staying elsewhere.

Leisure Self

10/10

Exceptional

02 Aug 2023

Ahmed

The best thing in this place is the hot spring water falls.

Leisure Self

4/10

Poor

03 Jul 2023

Kamal

The hotel is worn out and needs renovation. Staff are very kind and always smiling. The food is very good. But the stay wasn’t good and I wouldn’t visit again. Thanks for Shadi the Rooms Manager for the great support and professionalism.

Leisure Family_with_children

2/10

Poor

27 Jun 2023

khalil

expensive, same amount you can got 5 stars hotel in dead sea

Leisure Family

6/10

Pleasant

27 May 2023

Yousef

It was good

Leisure Family

2/10

Poor

02 May 2023

Safa

It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management
The hotel in Desperate need for renovation and a good manager

Leisure Family

6/10

Pleasant

02 May 2023

Safa

It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management
The hotel in Desperate need for renovation and a good manager

Leisure Family

8/10

Excellent

12 Apr 2023

Alan

Beautiful place, but a re-fresh needed in areas!

The location and scenery is amazing.
The separate spa and waterfall complex is lovely, the pool temperature is perfect and worth the money when you add a treatment.
The buffet breakfast, dinner and a la carte were all great.

The hotel pool could do with more and newer sun loungers and area around the pool kept cleaner.
There could be more staff, sometimes by the pool it was difficult to get hold of someone. The bedrooms and ensuites could do with a bit of TLC - cracks, chips etc in a few places.
As it has the monopoly as the only hotel in the the area, given the price you pay, you expect the rooms to be of a higher finish. It has the potential to be really nice, just needs freshening up in places!

Partner

2/10

Poor

14 Feb 2023

Mohammad

That’s been disgusting and they charged me twice and there was a cold we are they are lying a lot what I ordered the best room you guys offered. I paid the money and they charge me second time and they offered as as an apology then and then they charge me for it and one more thing as there is no stop. The room is not ready at dirty a lot of mistakes it’s disgusting night

Business_and_leisure Family

4/10

Poor

22 Jan 2023

Rachel

Staff service was embarrassingly bad, food was of rather sad quality especially the buffet dinner and breakfast which felt like a cattle call, place was noisy and overrun with kids, no place to sit at pool, lumpy chaise lounge chairs, pillows as hard as a rock in the rooms, bed covers that were too small, limited coffee and tea amenities, overpriced claustrophobic spa, and they charge 10 JDs for a beer. Everything is overpriced. Rather sad, when it could be a beautiful restful retreat.

Leisure Partner

10/10

Exceptional

17 Dec 2022

Rami

Room and towels were not clean , had to get Soap and shampoo from front desk . Food was ok not great

Leisure Friends

6/10

Pleasant

13 Jun 2022

Alain

Not clean, bad service, and too expensive

The hotel is ok, not fantastic. We were very disappointed by the hot spring: the private one is too hot. And the fall is accessible by the public, and it is not clean. Ac was off for all the day, and our door key was not working, and they never fixed it. I was expecting at least a free drink when the whole hotel and our room were so hot. Does not worth the price

Friends_and_family Family

10/10

Exceptional

02 May 2022

Tamer

Pleasant as usuall.

Friends_and_family Family

6/10

Pleasant

23 Apr 2022

On

I think it was a great hotel at one point - definitely not a 5 star hotel. Our door didn’t lock - went to call downstairs but the phone isn’t even hooked up (there wasn’t even a wire connection to the phone) the safety box ran out of battery, the wooden sliding doors feel like they are going to fall off when you open and close them, there’s no lock to ur balcony, hamper has trash in it, no robes - that’s a lot of misses for a 5 star hotel. Also when I checked in - the person said he had to check again to see if breakfast was included and when I checked out he said I hadn’t paid for the room yet, which I did. He had to check a couple of times and said that the room is paid for already. I’ve never been to a hotel where there were so many mistakes. The only redeeming quality is the location of the property where you can have early access to the waterfall (which also has great potential- hopefully they will improve the surrounding areas because the place could be stunning). I really was looking forward to this place and really wanted to love it.

Leisure Family

10/10

Exceptional

06 Nov 2021

Matthew

The Ma’in Hot springs hotel was every bit the relaxing stay we expected.From the lobby through to our room with a great view of a hot spring, we really loved our stay at this property.The staff were friendly and helpful, trying to ensure we had an outside breakfast table with view of the spring each morning and generally being lovely. The room itself was decked out in the same comfortable spa fashion as the rest of the hotel and the bed was super comfy- we slept so well! We relaxed in the hot spring pool mostly and thoroughly enjoyed that slower pace this hotel offers.

Leisure Partner

8/10

Excellent

07 Sep 2021

Albert

Bonds in Ma'in

Excellent service, great food but some of the property is in need of some attention. The hot spring pool is worth the visit

Friends_and_family Family

8/10

Excellent

22 Aug 2021

Mohammed

Amazing place which have access to the hot springs and water falls. The bed mattress was squeezing a lot. The gym was not in the best condition. Otherwise the place is very good.

Self

10/10

Exceptional

14 Aug 2021

Verified traveler

Good place

Leisure Family_with_children

8/10

Excellent

16 Jul 2021

Verified traveler

The staff were very helpful and friendly, and the food was really good. The location is amazing.
The building is a bit old though and needs some maintenance.

Leisure Partner

10/10

Exceptional

16 Jan 2021

Osama

Perfect place to relax

Amazing

Friends_and_family Friends

10/10

Exceptional

25 Jul 2020

Tamer

Highly recommended.

As always, excellent experience and services. one of the preferred hotels and locations to stay in in Jordan.

Friends_and_family Family

10/10

Exceptional

14 Mar 2020

Verified traveler

Wonderful hosts

Despite bad weather and coronavirus panic setting in the staff here were amazing and couldn't do enough for us. Thank you for your hospitality :)

Friends_and_family Friends

10/10

Exceptional

08 Mar 2020

Laurence

Lovely hotel with exceptional service!

Lovely well designed hotel with a great thermal pool and view of hot springs waterfall. The public waterfall is only a short walk outside the hotel. It’s a unique experience to stand under a hot thermal waterfall with water pummeling on you. Highly recommended! The staff were exceptional, attentive and accommodating. Would happily stay again.

Friends_and_family Friends

8/10

Excellent

02 Mar 2020

Mohamed

Very beautiful and unique place

It’s a unique place and honestly I wish they will stop letting people smoke in the main pool and keeping the kids out . I also have to say what made my stay was one of the Gm
ALameed Abbas and so is Sameer

Partner

10/10

Exceptional

28 Feb 2020

Verified traveler

Outstanding! Definitely worth every penny. The staff goes overboard to make things fabulous for the guests. Exceptionally clean.

Leisure Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

Ma'in spa hotel has to be one of the best overall hotel experiences I have ever had. The hot spring waterfalls are extraordinarily beautiful, and the fact they are roughly 40 degrees and you can swim in them only makes them more magical.

The staff at the Ma'in spa hotel could not have been more attentive, they really go out of their way to put a smile on your face and ensure you have an incredible stay.

The breakfast was hands down the best hotel breakfast I have had at any hotel I've ever stayed at. The rooms are nice with spectacular views, the hotel could do with a little renovation / maintenance but it's still a good standard.

I wholeheartly recommend this hotel to others and I will definitely be visiting again.

Leisure Friends

10/10

Exceptional

20 Jan 2020

Arkadiusz

Very good service, interesting colonial style decor. Hot Springs.

Leisure Family

10/10

Exceptional

16 Jan 2020

Verified traveler

Peaceful and calmness away from noisy city. Excellent place for couples/honeymoon. Excellent food

10/10

Exceptional

08 Jan 2020

Theresa

Hidden Gem

A great experience. This was our 2nd stay here and would go back again without question. Hidden away in the mountains, fresh air, and relatively quite. Spa treatments were excellent, pools were nice, and can not say enough about ALL the staff, they were great!

Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

Lovely hotel in a unique location. A great getaway from Amman.

Leisure Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

The best hotel in Jordan

We stay at the Ma’In to enjoy the natural spring water and the nearby Dead Sea. We had an amazing stay at the hotel (great service, food and spa), plus it’s oasis like location is breathtaking.

Friends

8/10

Excellent

30 Oct 2019

Anne

Hot visit to The Springs

This hotel has the potential to be super amazing. It has 3 hot spring waterfalls and stunning views. However, the hotel itself is a little dated. Dark furniture and dark lighting in all the public areas. Our room was spacious, great view, clean and comfortable bed. The floor was dirty and a bit sticky. We tried Chicken Caesar Salad for dinner but it was disasterous. Just mush. Buffet was 30JD.

Breakfast was fantastic. Bread fresh and eggs for omlette broken individually not a huge vat dipped into. I loved that. Staff were lovely and I really want to thank Fares especially. Cool guy.

Partner

10/10

Exceptional

04 Oct 2019

TD

At least one of the roads to Ma'in Hot Spring from the Dead Sea is spectacular. The site is unique, with it's deep valley setting, the hot springs and the charm of an older, established hotel.

The staff is well trained and well led. Service is good.
The food, especially the local specialty called \"Musakhan\", which is made with sumac, onions and chicken over paper-thin bread layers is both surprising and amazing.

Leisure Partner

8/10

Excellent

10 Aug 2019

Verified traveler

Location was great. Design was great. In fact everything was good except that the food was expensive and not as good as you would expect. Especially as there really isn’t anywhere else to go.

Leisure Partner

2/10

Poor

06 Jul 2019

Verified traveler

The design and furniture looked amazing. terrible staff attitude and horrible room service

Leisure Partner

10/10

Exceptional

01 Jul 2019

J -hotels.com

Heavenly

I would literally take a whole other holiday to Jordan just to be able to stay in this hotel again!

It's in a beautiful location, highly peaceful and was a real treat to stay here. There are a few restaurants where the food was excellent, and there was a high degree of attention paid to having things locally sourced and sensitive of the environment.

The spa was out of this world - worth the high fees.

Highly recommend this hotel and would love to stay again!

Family

6/10

Pleasant

11 May 2019

Antoine

Nice for one night only

Beautiful hotel in middle of hot springs. We regretted that one of the pool was under maintenance so could use only the hot water pool (too hot) and most of staff doesn't speak English and was sometimes at the limit to rudeness. Nice hotel for one night but not more.

Partner

10/10

Exceptional

09 May 2019

Verified traveler

Great service and hospitality. We enjoyed our stay with friends and family

Friends_and_family Family_with_children

8/10

Excellent

07 May 2019

Verified traveler

The entrance area and communal spaces are very lovely! The thermal pool at the hotel itself was quite busy; however, the public thermal water fall (when visited at 6am) was completely empty!

Our room was spacious and the bathroom was very grand.

Leisure Friends

8/10

Excellent

29 Apr 2019

Verified traveler

Pool area busy, interior a little dated but good rooms ? Bit over priced. Eat in a la carte restaurant, attentive staff food ok, felt as if some pressure to take buffet which had s wide range of choice and looked good but prefer table service hence choice. Some a bit as of the hotel do need attention, rear stairs to pool some clutter, minor issue.
Good Spa treatment, lovely setting.

Family

8/10

Excellent

23 Apr 2019

Verified traveler

Pool was closed which was a surprise upon our arrival. Check in service didn’t give clear instructions on how to get to the other hot springs, which resulted in confusion. Further confusion was experienced at the spa, which was free (normally 38 dinar) since the pool was closed. After having to clarify with the spa manager we were admitted for free and the remainder of the stay was nice. Property is somewhat aged compared to the photos, however - especially the spa. Restaurant and service staff were all nice, and rooms were also well kept, though they could each use an iron and ironing board. Overall a decent stay but there are minor items that should be worked out to meet expectations of a luxury hotel.

Leisure Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

We had a lovely stay overall. Beautiful setting next to waterfalls. Relaxing stay. Staff gave us a late checkout by our request. We did have one issue the first day, there was no hot water in our room. The front desk gave us access to the spa showers. After that, the hot water worked. Otherwise we found our stay therapeutic and we will return.

Leisure Family

2/10

Poor

10 Apr 2019

Verified traveler

The view was nice but the service not so good & the room was so hot the Ac not working & we called the reception & they told us it’s not working & have much flies you can’t relax & the dinner & the breakfast was not good & it’s so expensive place for this hotel & this service

Business_and_leisure Partner

8/10

Excellent

08 Apr 2019

Verified traveler

The property is wonderful. The staff was fantastic and very helpful. They learned your name and room number very quickly and addressed you by name. The only issues were with the pool area. It needs to have the tiles repaired-replaced and the pol area looking clean. The patio furniture was broken and dirty. The pool water was wonderful and clean, but the pool surrounding area appears moldy.

Leisure

10/10

Exceptional

03 Apr 2019

Zahid

A perl of an Oasis

a wonderful closre to our 2 week vacation . We spent two nights at this wonderful Oasis. There were absolutely no shortcomings of any kind. Service was excellent, food was superior, activities/spa was exquisite. Did not expect to receive such wnderful service in the middle of the desert. Will definetly go back again

Family

10/10

Exceptional

03 Apr 2019

Brigid-Lucy

Wonderful place and wonderful location. Great staff and lovely Mamager. Breakfast was superb

Leisure Partner

6/10

Pleasant

24 Mar 2019

Tina

It’s very expensive for not much services specially it’s in the middle of no where.

Leisure Family

10/10

Exceptional

17 Mar 2019

Jess

High level of service for the hotel and associated Spa. Loved the shot of Hibiscus juice upon arrival- so refreshing! The buffet dinner and drink menus are brilliant- there is something for everyone.

Leisure Partner

10/10

Exceptional

25 Feb 2019

Jack

The location and the drive up from the Dead Sea is spectacular. We only spent 1 day there it should have been 2 at least. A unique venue.

Leisure Partner

8/10

Excellent

11 Feb 2019

Verified traveler

A really enjoyable stay in beautiful surroundings.

10/10

Exceptional

03 Dec 2018

A

Excellent scenary , excellent service, excellent everything !!!

8/10

Excellent

02 Dec 2018

Verified traveler

The best place we stayed in Jordan, hands down. Breakfast was amazing. Location was top notch. Lived the view.

10/10

Exceptional

23 Nov 2018

Jonathan

A unique location for a relaxing break, in close proximity to the Dead Sea and Mount Nebo.

10/10

Exceptional

01 Oct 2018

Nabil

It was a great experience, a lot more than I expected, the falls, the location and the area, it is different from other places in Jordan, amazing and unbelievable, I advice everyone to visit at least once.

All the staff are very pleasant and eager to serve and assist you.

6/10

Pleasant

01 Oct 2018

Verified traveler

Nice Hotel - Staff needs training

Hotel and location are amazing, service in restaurants as you can expect in Jordan, guy at reception acts like being nice but in fact does not know how to take care of customers and should not be serving in a 5 stars hotel - staying in hotels half of the year around the world never met such a customer unfriendly receptionist

Partner

8/10

Excellent

03 Sep 2018

Verified traveler

Pleasant but definitely not a 5*

Lovely place in general, however it's a little tired and dated and I would say it's more like a good 3* than a 5*.

6/10

Pleasant

22 Aug 2018

khuloud

every thing was great but food is very bad and expensive

8/10

Excellent

15 Aug 2018

Tallat

There is no entertainment at all and no wif fi in the room but the one in the lobby very slow that’s the only way the food is very good and clean and the staff very friendly

8/10

Excellent

09 Aug 2018

Yousif

Very pleased with this property. They have a unique location near the hot springs in a very quiet and unbusy location. Some time you can enjoy a whole waterfall by yourself with no one around. Need to improve the clearning inside the rooms and change some old furnitures. Great and delicious food both for breakfast and room service.
It is my second visit and definitely won’t be the last.
I also wants to thank Mr. Fares for the warm welcoming and the tour inside the hotel.

10/10

Exceptional

14 May 2018

Ian

Pamper yourself

Wonderful experience and an incredible resort. Dinner in Brown Bar was excellent as was the breakfast buffet.

Partner

10/10

Exceptional

12 May 2018

Claire

Will be back!

Great hotel. Loved the hot springs. Super friendly staff who could not do enough for you. Delicious food. Was around 1 hour from Queen A airport. We were at attending a conference nearby so unfortunately did not have time to make the most of all the amenities but loved walking around the area and seeing the hot springs

4/10

Poor

30 Apr 2018

Tara

We booked to spend a day at the Spa. When we arrived, got told that the Spa had been closed a few days before due to issues with plumbing. When we asked why they did not email to tell guests, they said sorry! Asked the. To organise at least a massage and the newer was sorry! The pool was supposed to be open from 9 till 5, when we arrived at 10 it was still closed and they said ,at be it will open in the afternoon. The hot pool temperature regulator had gone wrong and it was impossible to enter the boiling water. The answer again was sorry! Room was dusty, and service generally haphazard. Milk in the bottle lab;led Soya was cow’s milk! When we pointed out the danger to a lactose intolerant person like my daughter, the answer was sorry, we ran out of soya milk! We left early. Waste of our time and money. Most disappointing.

10/10

Exceptional

23 Apr 2018

Verified traveler

Romantic n cute

Loved this hotel! Loved the access to the public hot spring as well. It was extremely romantic and cute. I’d rarher stay here than the deadsea hotels. Heads up hotel pool closes early but public hot springs are open till midnight on some days. Great staff, breakfast was delicious.

10/10

Exceptional

22 Apr 2018

Paula

Very tranquil hotel.

Very calm and relaxed air about the hotel. Loved the thermal pool at the hotel and hot springs nearby. The Cascade Spa was heaven on earth! Wish we could have stayed there longer and will definitely be back. We much preferred this environment to the resorts at the Dead Sea.

10/10

Exceptional

05 Apr 2018

jen

Wonderful

Loved it! Beautiful rooms, great food. The hot springs are just incredible.

6/10

Pleasant

04 Apr 2018

Maritza

Nice place make sure hot springs pool is working

We went because of the hot springs, we got up early in the morning to enjoy the hot water but we could not get in, they were working on it. At 11:30 am that was almost check out time they said we could go to the spa pool which it was a walk it was too late so we payed so much for this hotel and could not use the hot springs. Thanks God the afternoon before we were able to get in the water.

Family

10/10

Exceptional

19 Mar 2018

Verified traveler

Better than the Dead Sea

A true gem hidden away in the wadis and hills of Jordan. The entire visit was excellent, to include service, cleanliness, food, and relaxing atmosphere. The springs themselves are also unique compared to any others we have seen around the world. We will definitely be going back and will be skipping the Dead Sea since the Ma'In Hot Springs hotel is far and above a better value, more peaceful, and an all around more relaxing atmosphere than the large chain hotels at the sea.

10/10

Exceptional

18 Mar 2018

Verified traveler

Fantastic location, great price, excellent food choices. Surroundings beautiful.

2/10

Poor

11 Mar 2018

Verified traveler

Not what is says on the tin

After Expedia’a pictures and description we expected the hotel to have a spa, 5 restaurants and 2 pools. I had a spa that you had to pay for (even as a guest at the hotel), it had one place to eat in the hotel and 2 pools but one was empty. The level of expectation was extremely high and this disappointed on every level.

6/10

Pleasant

11 Feb 2018

Maggie

Nice winter getaway but overpriced

The hotel itself is lovely. The rooms are beautiful and the hotel's ambiance is wonderful. It is nestled in a valley and has beautiful views. The staff were helpful and kind. However, this is a way overpriced experience. Booking the room only gave us limited access to the hot springs. The larger hot springs is public access, so it is super crowded and a a short walk up hill from the hotel. The hot springs access that is limited to hotel guests is very small, so it crowded, loud and not very relaxing. There is a lovely, smaller hot springs access at the spa, but you have to pay extra to access it. Spa treatments are incredibly overpriced. A one hour massage was 6x the price of a one hour massage at one of the nice spas in Amman or at the Dead Sea hotels. In the end, I think this hotel is very overpriced for what you actually get. While the location is lovely and the hotel is beautiful, the experience of the hot springs is actually quite limited and crowded.

10/10

Exceptional

08 Feb 2018

Verified traveler

Wow!!!

It looks very nice on the website but once you get here you realize that it’s SO MUCH BETTER. The views, the accommodations, etc. It’s well worth the time to visit.

8/10

Excellent

04 Feb 2018

Gilberto Carlos

Celebration

A wonderful place, in a different environment. Staff very much welcoming and ready to make you feel as priority. Room with a beautiful view, clean and they changed our bedsheets daily. We were planning to stay one day celebrating our anniversary and we ended extending our stay. Delicious breakfast and the lunch was great and not expensive

10/10

Exceptional

28 Dec 2016

Justin M

Very relaxing. Great get away. Awesome staff. Felt right at home.

Partner

10/10

Exceptional

26 Dec 2016

Anthony

Great for the hot springs

We loved it, we wanted to relax after a hard period of work, and this was just the thing. It's not cheap, and there's not much to do other than relax in the hot pools (unless you've got a car and can drive around a bit, then there's the Dead Sea, Madaba, Mount Nebo, and so on reasonably close for driving).

There is good hiking to be done, we are told, but we can't confirm as we only wanted to relax :)

Partner

6/10

Pleasant

13 Dec 2016

Verified traveler

Beautiful mountain location. Well done private Hot Spring pool you can use any season. The hotel is not updated for a long time. Some furniture is broken. Towels are worn out, pillows are cheep. Breakfast is not better than in a three star hotel. You pay for the Hot Springs!

Partner

10/10

Exceptional

29 Nov 2016

Sarah

Amazing hotel in every respect

I cannot recommend this hotel enough! My friend and I came here for a special break as it was my birthday. The staff were so friendly and helpful and couldn't do enough to make our stay more comfortable. The hotel itself and surrounds are stunning and the cascade spa is gorgeous with the same excellent service as the hotel. Beautiful rooms and great food, this hotel deserves to be an essential part of a stay in Jordan.

Family