Name: Kempinski Ishtar Dead Sea
Address: SWAIMEH DEAD SEA ROAD-DEAD SEA P.O. Box 941806, Dead Sea, 11194, JO

6/10

Pleasant

30 Jul 2026

Ibrahim Mahmud Suleiman Abdel

No benefits as Gold or Vip Access. Staff very helpful. Parking is managed by valet. Dead sea access is a small portion area and some dificult to arrive. 9 pools , only usable are 5 , others are private. Butler service was good. Breakfast buffet very nice i recommend it. In our case was a family duplex, all was working good. Babilonia style the complex. Rehan restaurant was 4 from 10. They have many options. 1 to 10 y give 6.

10/10

Exceptional

27 Jul 2026

Khalid Adnan

Amazing facility very clean and beautiful

10/10

Exceptional

04 Jul 2026

Marwa Khaled Al

Waw!

Partner

2/10

Poor

16 Jun 2026

Olga

I used to choose this hotel every time I visited Jordan, and it was always my first choice. I have stayed there seven times, but this was by far the worst experience. I was very disappointed because the service has declined significantly.

The staff were not helpful at all. There was no friendliness, no smiles, and no willingness to assist.

I stayed with my daughter and her children. First, we were given a room that was very far from everything. The golf cart took a very long time to arrive, even though the hotel was not busy.

I asked for help with the baby’s stroller, but the staff avoided helping us. Even when we asked questions, nobody explained anything, and everyone acted as if they were not responsible.

When I requested a late check-out, even for just one hour, because my baby granddaughter was sick, the employee M. Youcop refused very coldly.

While we were at the beach, we left our belongings by the pool. When we came back, we found that they had collected our things and moved them aside, claiming that the pool was closed, even though it was only 5:50 p.m. and the pool closes at 6:00 p.m.

I am extremely upset and disappointed, and I will not be returning to this hotel again.

Family_with_children

10/10

Exceptional

11 Jun 2026

Mahmoud

Extra clean rooms, the staff is very professional and the breakfast is awesome.

Friends

10/10

Exceptional

21 Mar 2026

Zaid

Great stay! We got a free upgrade

Family_with_children

10/10

Exceptional

21 Feb 2026

Mike

Very relaxed atmosphere, great room, lovely food and friendly helpful staff

Partner

10/10

Exceptional

08 Feb 2026

Joel

Great staff lovely rooms

Business_and_leisure Friends

8/10

Excellent

02 Feb 2026

Stuart

There is a lot to like about the hotel, particularly its location on the Dead Sea. The things I enjoyed as well as the hotels setting, were the overall ambiance of the common parts - the large reception areas and associated seating area and the huge display of flowers, sculpture and comfortable seating. The infinity swimming pool which was beautiful if a little warm for me. The staff members I spoke to were all helpful and one or two who I got chatting to were absolutely charming. I liked how well the bathing area was set up at the Dead Sea which allowed you to really enjoy this novel experience and then have a nice shower afterwards.

The things I did not like so much was firstly, and importantly, my room which was in the main block. I did not like the design of the room, the finishes, the artwork, the lighting, the strange design of the balcony ( albeit had an amazing view) or the grey finishes in the bathroom and a poor shower.

The other thing I did not like is how far away from everything the rooms in the main block are. The hotel is large on multiple levels and you have to walk a fair distance using a number of lifts and staircases to get to the facilities - if you are older like (like me!) This is tiresome. I understand that there is a buggy service but it would be easier to stay in one of the apartments which are away from the main building and close to beach, main pools and restaurant.

I would definitely come back and stay at this hotel but only in a different room

Leisure Self

10/10

Exceptional

31 Jan 2026

AHMAD M

Amenities, clean room, Staff, restaurants

Leisure Family

10/10

Exceptional

20 Jan 2026

Tammy

Wonderful staff and service at the Kempinski Dead Sea resort. Unfortunately the spa facility was closed for repair, so we weren’t able to enjoy it as planned, however the personnel throughout the resort more than made up for the disappointment with their kind and attentive service.

Leisure Family

10/10

Exceptional

13 Jan 2026

Michel

Staying here was the highlight of our tour of Jordan when it came to the accommodation and people.

The property is amazing, highly well kept and the staff extremely helpful and engaging and couldn’t do more to help make sure you had a fantastic time.

We stayed in one of the panaromic rooms by Resense, within the Spa area. Huge room and beautiful views from our private terrace. Highly recommend this option as it also gives you full access to the wonderful spa facilities too!

Special mention has to be made to the “Lady in Red” team of Era and Ivan. Such incredibly energetic and helpful humans. Likewise Alla the Front Desk manager who from the moment we arrived to when we left was so helpful with our room and suggestions of places to visit. All 3 are a great valuable asset to the hotel and brand.

Thank you for making my birthday trip so extra special.

Of course there was the delicious food, beautiful infinity pool and private beach future mud experience!

Highly recommend staying here.

Leisure Partner

8/10

Excellent

31 Dec 2025

Mohamad

Excellent service, everyone was incredibly friendly and going out of their way to help and ensure we were having a good stay | the resort itself is gorgeous with great architecture and amenities, especially the spa and outdoor heated pool | where the hotel loses is the room itself (we had the panoramic view room) as it's incredibly dated and falling apart.

Partner

6/10

Pleasant

24 Dec 2025

Caleb

The staff scammed me out of the 20JD credit.

Leisure

10/10

Exceptional

17 Dec 2025

Yasemin

Great hotel. Very clean room. Can’t praise the staff enough. Very responsive and courteous staff. Great location right on the Dead Sea. Wonderful views, beautiful sunsets. Gulf carts readily available to take one around the property which is quite large. Also enjoyed the spa, felt very pampered. Overall, wonderful stay. Highly recommend.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Jamal

Very good hotel and clean nice location near the Dead Sea. And the food excellent room clean and custmer service is 7 star

8/10

Excellent

01 Dec 2025

Ian

We stayed at this hotel over a weekend at the end of our holiday and had hoped it would be a highlight. However the hotel was overwhelmed with weekend guests from Amman. Service suffered and we had to complain. Front desk also tried to upsell us to a more expensive room on arrival which was awkward and left a bad impression. We will choose one of the other 5 star hotels nearby if we go back to Jordan.

That said, this is a beautiful hotel. It was just shame we didn’t have a great experience.

10/10

Exceptional

30 Nov 2025

Margaret

Just left the Kempinski Dead Sea. It was a lovely stay. It’s a resort and it does everything a resort should. Customer service was terrific. Very attentive. The area to swim in the Dead Sea was well taken care of and the staff always ready to give you a towel or help put your mud on. The spa was wonderful. An’am was so welcoming and attentive to our needs. The Dead Sea pool was amazing. We bought the half board and were happy with the massive selection of food at breakfast and dinner. Ivan was there every morning to check on everyone and ask if there was anything we needed. There is a huge construction project next door which sometimes ruins the serenity of the place.

Leisure Family

10/10

Exceptional

26 Nov 2025

John

Room was incredible. The spa and pools even moreso. Staff was courteous, and extremely helpful. We had a minor issue and they were so supportive to make our stay excellent. Highly recommend Kempinski if you’re staying in the Dead Sea, and especially the Spa rooms!

Leisure Partner

6/10

Pleasant

06 Nov 2025

Melissa

My stay at the Kempinski Ishtar Dead Sea was pleasant overall, though I expected more from a property of this calibre. Upon arrival, there was no particular sense of welcome — no entry drink, no personal touch, and nothing that felt “above and beyond.” I requested an upgrade and spoke with a gentleman at reception named Mashti, who was polite and professional, but any upgrade options offered came at an additional cost. Given that I was checking out several hours earlier than planned, I was hoping for a small goodwill gesture — ideally a complimentary upgrade — to balance things out, but that wasn’t taken into consideration.

The room itself was fairly standard — comfortable but unremarkable — and the pool was shared. The breakfast was fantastic, with a great variety and quality. Getting around the property, however, could be slow — you rely on golf buggies, and in my case, it sometimes took up to 30 minutes for one to arrive.

Where the stay truly stood out was at the Dead Sea itself. The lifeguard there was absolutely incredible — warm, attentive, and genuinely thoughtful. Seeing that I was travelling alone, he helped me safely enter the water, took photos for me, and even gifted me a small token of Dead Sea salt to take away. That simple gesture made the entire experience memorable. Honestly, he’s the reason I’d consider coming back.

In-room dining was quick and efficient, which I appreciated.

Overall, while the setting and Dead Sea experience were remarkable, I found the

Leisure Self

10/10

Exceptional

31 Oct 2025

Halit

Good

Business_and_leisure Friends

10/10

Exceptional

16 Oct 2025

Michael

Best of the resorts at the Dead Sea in Jordan. The food is top notch and the service impeccable.

Leisure Friends

10/10

Exceptional

16 Oct 2025

Kamil

This property was great in all aspects

Leisure Family

10/10

Exceptional

15 Oct 2025

Andrew

If you want amazing infinity pools overlooking the Dead Sea this is the place. Upmarket hotel with grassy good options and direct access to the Dead Sea. Where they massage you and apply the mud. Brilliant experience

Leisure Friends

10/10

Exceptional

13 Oct 2025

Leonel

The best in the Dead Sea !!

8/10

Excellent

10 Oct 2025

Amara

This would have been a five star rating except for a few things. My first impression upon entering the hotel to check in was a poor one. The man who checked us in did not smile once. Did not welcome us. Was actually quite sarcastic when I jokingly said we normally stay at the Marriott and I hope this hotel would be able to compare. He also did not provide much information about the hotel grounds. So when it was time to explore we were completely lost. Once I arrived at the pool the staff was very friendly albeit slow in service. The staff down at the Dead Sea was wonderful. The best in fact. At dinner at the Lebanese restaurant service as exceedingly slow. We made a reservation but were told we couldn’t sit at a table with a view because they were reserved, only to see the tables never used during our meal. The staff at the belly dancing restaurant was nice, but once again they were so slow. We ordered a martini and tea. I had already finished my martini before my mother’s tea had even arrived. I also witnessed what appeared to be a manager, berating one of his staff. All in all the property is gorgeous. And certain staff members were wonderful. But, this hotel costs twice the price of the Marriott and did not deliver twice the experience. So, I would not return. I will continue to visit the Marriott when I come to Jordan.

Leisure Family

10/10

Exceptional

02 Oct 2025

Noor-Al-Huda

My stay at the Kempinski Hotel Ishtar Dead Sea was truly luxurious and memorable. From the moment we arrived, we were treated with great respect. Check-in was smooth, and we were personally escorted to our room with assistance for our luggage, which made for a very welcoming start.

We stayed in what I believe was a Junior Suite, which was incredibly spacious. It featured a huge king bed, a separate sitting area, and even a private outdoor seating area — perfect for relaxing in privacy.

As soon as we arrived, we went straight down to the Dead Sea access area (they close it around 7 pm before it gets dark). Floating in the water and trying out the mud mask was an unforgettable experience. Afterwards, we headed to one of the main central pools. Many pools close earlier, but luckily, this one stayed open until 8 pm, giving us extra time to enjoy the evening.

For dinner, we indulged in one of the largest buffet selections I’ve ever seen. The variety and quality were both excellent, and to top it off, there was a live belly dance show that added to the atmosphere. Breakfast the next morning was also buffet-style and just as smooth and satisfying.

One thing to note: the resort is very large, so there’s a lot of walking and quite a few stairs. This might be challenging for some guests, but it also adds to the feeling of exploring a grand, resort-style property.

Overall, Kempinski Ishtar Dead Sea offers an elegant mix of comfort, dining, and unique experiences right on the shores

Leisure Friends

10/10

Exceptional

23 Sep 2025

Solange

Amazing hotel with super friendly staff. You have everything you need at the hotel you don’t need to go out of the hotel. The Lebanese restaurant is a must try.

Leisure Friends

8/10

Excellent

08 Sep 2025

Ian

A fabulous 5 star hotel but service challenges over the Jordan weekend (Friday & Saturday) when the local population descends on the Dead Sea resorts.

This is a large property, spread over several levels and so quite a bit of walking or use of the hotel’s golf carts. The restaurants are excellent and the staff are very friendly.

There are several pool options, all of which are worth trying out.

Leisure Family

10/10

Exceptional

23 Aug 2025

Matt

Staff was amazing and check in was easy, Ala provided amazing at check in and explained hotel services very well. Food and beverage poolside were perfect. Look forward to staying again.

Business_and_leisure

8/10

Excellent

21 Aug 2025

Maher

It’s ok compared to prices… food very expensive

Leisure Family

10/10

Exceptional

20 Aug 2025

Seema

We had an amazing stay at the Kempinski Ishtar. The staff were all very kind and welcoming, and the concierge was especially friendly and helpful. The food was absolutely delicious, and there was great entertainment in the evenings that made the nights even better. Our room was very clean, the bed was comfortable, and everything felt well taken care of. Overall, it was well worth it and we’d be happy to return.

Leisure Partner

4/10

Poor

20 Aug 2025

radi

To be fair, this is a beautiful resort. The staff is 50/50.
I had a couple of issues which honestly ruined my stay.
The first morning we had an issue at the buffet with one of the bus boys. I reported him to one of the guys wearing a suit whom I assumed were some type of manager. I thought he took care of the situation but even then the buss boy

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

monjed

Every thing is perfect

10/10

Exceptional

17 Aug 2025

Sadigatou

Unprecedented level of luxury

Our stay at the Kempinski Ishtar Dead Sea Resort was unforgettable. From the moment we arrived, the staff greeted us with genuine warmth and professionalism, making us feel at home right away. The property itself is breathtaking, with beautifully designed pools, direct access to the Dead Sea, and immaculate grounds that truly live up to the “resort” experience.

The room was spacious, spotless, and elegantly furnished, with a panoramic balcony offering a direct view of the Dead Sea and incredible sunsets. The complimentary minibar was a thoughtful touch that added to the comfort. Dining was another highlight. Each meal felt carefully curated, blending local flavors with international touches.

But what truly set our stay apart was the team’s exceptional hospitality. We want to give a special recognition to

Samer at the front desk welcomed us with professionalism and warmth.

Ivan, “the Man in Red,” at the reception. Words can’t express our gratitude to this man. His energy, optimism, and people skills are unmatched. He’s warm, fun, and a true go-getter, always going above and beyond to meet the needs of every guest as observed.

Mohamed from housekeeping provided exceptional care and attention to detail.
Tarawneh, Spa Wellness Manager ensured our happiness, even surprising us with a birthday cake.

An’am, Lead Spa Attendant, gentle, empathetic, professional, and attentive. She walks with intention and pride yet remains the most humble in her dedication to guests. We miss U

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Verified traveler

Great resort and great staff

Amazing trip we enjoyed everything there
Wish I can come back soon

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Wafa

Friendly staff, very clean , food is amazing , quiet

Leisure Family

10/10

Exceptional

10 Aug 2025

Mohanad

Family trip

The hotel is good , staff are friendly , room is clean , all essential are available
Food is vary and delicious

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Adi

The hotel is great and luxurious

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Ghassan

Restaurant The Edge
Infinity pool

Nothing that we didn’t like

Leisure Partner

10/10

Exceptional

25 Jul 2025

Muhammad

Overall this is a great place to stay in, just one small thing when it comes to the staff during the dinner I would recommend more training to accommodate gusts. The manager at the dinner was kind of pissed all the time and would ruin the general mood

10/10

Exceptional

25 Jul 2025

MOHAMMED

Excellent place , multiple pools, very clean, Lebanese restaurant was amazing

Leisure Family

10/10

Exceptional

22 Jul 2025

Madlain

Loved it !

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Khalid Adnan

Our stay at the Kempinski Dead Sea was truly wonderful, and while the property is beautiful and luxurious, it was the amazing staff that made the experience exceptional.

Every team member we encountered was warm, attentive, and went out of their way to make us feel welcome. Their genuine hospitality and thoughtful service truly set this hotel apart.

The views, food, and facilities were all excellent—but it’s the people that make Kempinski unforgettable. Highly recommend and can’t wait to return!

Leisure Partner

10/10

Exceptional

11 Jun 2025

Tracy

We had an amazing time at the Dea Sea. It was a fab hotel. Lovely breakfast. Pools fab. Attendants at the Dead Sea were super helpful and really nice. All in all a great experience.

Partner

10/10

Exceptional

07 Jun 2025

Hy My

We had an amazing stay at Kempinski and it is the best hotel to enjoy views of the Dead Sea!
Stylish rooms, great restaurants and the staff were fabulous.

Partner

10/10

Exceptional

30 May 2025

Michael

Great place! Great views! Great facilities.

Leisure Friends

10/10

Exceptional

29 May 2025

Kate

The Kempinski Ishtar is superb! We had a fabulous stay. Shout out to Omar (Night Manager) and Ivan (Ishtar Restaurant Manager) who went above and beyond - that’s saying a lot given the customer service levels exhibited by all Kempinski staff.
Facilities, pools and restaurants were 5 star - food was delicious, especially the Rehan restaurant.
Can’t wait to come back and explore more of Jordan.
shukran maratan 'ukhraa wa'atyab altamaniyat

Leisure

10/10

Exceptional

27 May 2025

Anas

Everything was perfect love everything

Leisure Family

10/10

Exceptional

18 May 2025

Alan

Fantastic resort setting on the Dead Sea with staff available to assist around every corner of this expansive property. Front Desk, Concierge, Room staff, pool attendants and dining room staff were uniformly excellent. We wish we could have stayed longer.

Leisure Partner

10/10

Exceptional

18 May 2025

Hemisha

The facilities were excellent especially the choice of pools and the facilities at the Dead Sea. The room was clean, comfortable and large. The staff were friendly and helpful. I hope to return again in the future for a longer stay!

Leisure Friends

8/10

Excellent

16 May 2025

Ronia

I didn’t like the room. Evan was great. Lebanese restaurant was fantastic.

10/10

Exceptional

13 May 2025

rami

It was fabulous the staff the service. I will be back again and again

10/10

Exceptional

11 May 2025

Cloee

Lovely property, we felt so taken care of! Shame there was no Expedia VIP access benefit given.

Leisure Partner

10/10

Exceptional

10 May 2025

Samer

Very good service

10/10

Exceptional

09 May 2025

Udayan

Everything was unique about this property.

Best Staff ( Receptionist, Concierge, Cleaning )

Best Spa I have ever been. Ishtar Spa By Resense

Leisure Partner

10/10

Exceptional

09 May 2025

Carmen

Beautiful! Really enjoyed our stay!

Leisure Friends

10/10

Exceptional

07 May 2025

Sarah

Excellent hotel - great room, service from staff, good restaurant options, breakfast was wonderful

Leisure Partner

8/10

Excellent

04 May 2025

wael a

The views and location is nice. They can improve the service and be more attained to the visitors needs. Be faster at the reception registration area and service at the restuarants.

Leisure Family

4/10

Poor

04 May 2025

Jonathan Henry

Not a 5 Star Hotel

Business

10/10

Exceptional

30 Apr 2025

Erick

This stunning hotel exceeded all expectations. From the moment I arrived, the service was impeccable—warm, professional, and attentive to every detail. The location is unbeatable, with direct access to the Dead Sea and breathtaking views that shift with the light throughout the day.

The amenities are top-tier. There are multiple pools to choose from, including an infinity pool overlooking the sea , all beautifully maintained. The spa is a most.

This hotel is a perfect blend of luxury, comfort, and natural beauty—ideal for both relaxation and indulgence. I wouldn’t hesitate to return.

Leisure Self

10/10

Exceptional

07 Apr 2025

Omaris

We loved our time here.

Leisure Friends

10/10

Exceptional

13 Mar 2025

amer

Excellent choice

10/10

Exceptional

23 Feb 2025

Lourin

Great service

10/10

Exceptional

21 Feb 2025

Andrew

Amazing hotel and staff

The place was amazing, but sadly so quiet due to the
war

Partner

10/10

Exceptional

17 Feb 2025

afraz

Started off with a few issues but the customer services personnel Ivan sorted out all the issues and made the stay more than enjoyable.

Leisure Self

8/10

Excellent

30 Dec 2024

Omar

Worthless

Leisure Family

10/10

Exceptional

28 Dec 2024

Reda

Excellent

6/10

Pleasant

19 Dec 2024

Jonathan

Bad beds

10/10

Exceptional

15 Dec 2024

John

Wonderful Dead Sea Experience

Wonderful experience in most naturally relaxing place on earth

Friends_and_family Friends

8/10

Excellent

25 Nov 2024

Aref

tttt

Business Self

10/10

Exceptional

21 Nov 2024

Samer

The hotel offers a luxurious and rejuvenating retreat with stunning views, and exceptional service, making it an ideal getaway for those seeking relaxation by the Dead Sea.

Business_and_leisure Family

10/10

Exceptional

10 Nov 2024

Mais

Amazaing

10/10

Exceptional

10 Nov 2024

Rabih

It was good all around

10/10

Exceptional

03 Oct 2024

Hazar

Great property. Clean and beautiful, amazing customer service, love this place to me it’s a perfect 10
Thank you for making our stay so joyful.

Leisure Family

10/10

Exceptional

30 Sep 2024

Anthony

1st day pool service was lacking. Just a handful of servers commingling around the bar. 2nd day much better. Service at the sea is excellent. Large rooms and comfy bed.

Leisure Self

6/10

Pleasant

29 Sep 2024

Mousa

Nothing

Leisure Family_with_children

10/10

Exceptional

21 Sep 2024

Zaid

Travelers choose Kempinski Ishtar because it is the greatest place to stay in the Dead Sea, has spotless accommodations, and good service. Strongly advised!

Leisure Family_with_children

10/10

Exceptional

13 Sep 2024

Madlain

Beautiful!

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

laith

NA

10/10

Exceptional

09 Sep 2024

Ahmad

Nice

10/10

Exceptional

04 Sep 2024

Deya

Perfect

Leisure Family

8/10

Excellent

02 Sep 2024

Zeina

It’s a nice hotel. It used to be better though.

Leisure Family

10/10

Exceptional

01 Sep 2024

Shahd

Fantastic! highly recommend! love staying here! wouldn't go anywhere else! great staff team! wonderful hotel! love it! clean, big, spacious, delicious food, beautiful property, on the dead sea, great pools, fantastic time for everyone of all ages!!

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

laith

NA

8/10

Excellent

21 Aug 2024

faten

Some employees are rude and don’t know how to handle customer service specially the ones around the pool area

Leisure Family

10/10

Exceptional

15 Aug 2024

Amal

My favorite place to stay in I love the view and the relaxation

Leisure Family

10/10

Exceptional

15 Aug 2024

M.

Excellent stay

Nice people and service top recommended

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

Tamer

One of the nicest hotel in Dead Sea area.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Verified traveler

Amazing

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Mahdi

Amazing staff, great rooms

Leisure Friends

10/10

Exceptional

17 Jul 2024

mahdi

It’s a great hotel we had a great time there
And sure we will be back

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Loai

Was perfect

10/10

Exceptional

15 Jul 2024

Fadi

Good

Business

8/10

Excellent

15 Jul 2024

Fadi

Good 😊

10/10

Exceptional

11 Jul 2024

Ali

Relaxcation

Beautiful hotel and friendly staff! Highly recommend

Partner

6/10

Pleasant

09 Jul 2024

mahmoud

Not bad but for the price expected better quality in rooms

8/10

Excellent

09 Jul 2024

ramzi

Food and beverage needs improvement lots of mistakes in simple cooking procedures ex under cooked prawns at blu
Flat Prosecco at edge staff arguments at pool deck by sunken pool daily service bad forgot my order twice at pool deck ordered a bottle of water twice two different people forgot my order they need work and training and they need to be given specific tasks too manny people doing absolutely nothing needs work

Self

4/10

Poor

08 Jul 2024

Sevda

Probably one of the better hotels in the Dead Sea region but unfortunately it fell flat for us after check-in. Check-in was excellent - we felt pampered and important, then after that it just went downhill mostly. The worst was the pool service, or lack there-of. After a long flight into Amman, then drive to the hotel, we were starving. Absolutely no wait staff anywhere. We flagged the lifeguard who barely spoke or understood English, who finally gave a menu. But again, no waiter to take our order. When the waiter came, we ordered the chicken quesadillas. After a very long time the food came out and it was very juicy and dripping everywhere, but no plates, no napkins provided. We informed lifeguard who again smiled, not understanding, and when a waiter took ages again to show up, he disappeared for at least 20 minutes! We ate half the dish, food dripping down our arms, and used the pool towels as napkins. It was awful. Please fix this.

On the other hand, the gentleman at the dead sea assisting with the mud and towels was excellent! Attentive, kind, helpful and knew enough english. Just the best! I think his name was Mohammed.

Belly dancer was amazing entertainment and so sweet with my daughter. That was a very pleasant experience.

Room was large but odd style.

Breakfast was like a zoo- people and kids screaming everywhere, lots of food options but nothing memorable or delicious.

This hotel does not live up to the Kempinski name, sadly - hope they can improve.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

Fadi

Very good

Leisure