Taj Cape Town Cape Town

South Africa , W. Cape-Cape Town-Garden Route
Cape Town, 1 Wale Street Corner St Georges Mall, 1 1
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100 reviews shown

8/10

Excellent

21 Apr 2026

Philip

Excellent staff. Very friendly. Very warm. The balcony door didn’t lock and the chain lock on main door was missing. One of the drawers in the bathroom was also off its track.

Self

10/10

Exceptional

21 Apr 2026

Nilima

We had the most fantastic trip. The property is not a modern one but classic in decor. What is absolutely outstanding is the service- nothing was too big an ask. The staff bent over backwards to help us and made our stay incredibly comfortable and very warm. Too many staff to name individually but it is for the service that we would 100% return. We were sad to leave because everyone had made us feel so at ease.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Derek Victor

Great staff, very helpful and always smiling and friendly.
Concierge team, reception and waitresses deserve a particularly favourable mention!
Great breakfast, plenty of choice
Very enjoyable evening meals in the Mint restaurant.
Would highly recommend anyone staying at the hotel. Excellent stay!!

Partner

10/10

Exceptional

21 Apr 2026

Sylvie

Excellent property, staff was great, and the cosmopolitan at the bar was the best .

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Philip

Great service and nice room

Self

8/10

Excellent

20 Apr 2026

Deanna

My arranged hotel transfer was not present on my arrival. After a call to the hotel and 15 min I was enroute to the hotel. As I was on an early morning flight - I used the spa showers to freshen up. They told me they’d message me in wats app when my room was ready. No messages and back to hotel at 4pm only to be told room still not ready. Impossible I said as checkin time was 3pm. A room then became available. Not much of a city view but it was a very nice room. Other than that - breakfast buffet was great especially items from made to order menu

Self

10/10

Exceptional

15 Apr 2026

Kelly

This is my overall pick for Cape Town, South Africa. The staff goes above and beyond to make you feel at home and just spoiled rotten. The hotel was very clean from the dining areas and rooms to the gym facility. I can't rave enough about this place! The food was incredible! Definitely 5 star quailty on everything.

Partner

10/10

Exceptional

13 Apr 2026

Dershen

excellent

10/10

Exceptional

12 Apr 2026

Divyesh

Great hotel in a central location. Close to major attractions. Staff were all fantastic

Family

8/10

Excellent

12 Apr 2026

Nicolas

Bar well stocked and nicely presented

Family

10/10

Exceptional

12 Apr 2026

Chloe

The service was outstanding

10/10

Exceptional

11 Apr 2026

Nilima

The hotel staff (too many to name individually) were absolutely phenomenal and made us feel so comfortable, welcome and truly like a home away from home. Our room was slightly dated but in excellent condition and clean. No ask from the hotel staff was too big an ask and they kept our baby well fed for breakfast, lunch and dinner. I would definitely stay here again as it was a beyond comfortable experience and allowed us to feel very relaxed.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

YASMIN

Food was amazing, staff super friendly. Very clean and organized hotel

Partner

8/10

Excellent

09 Apr 2026

Rupert

Centre of the government area, though fewer restaurants

Excellent and elegant hotel

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Leslie

10/10

Exceptional

06 Apr 2026

Rupert

Beautiful 5* hotel in the historic centre of Cape Town. Delicious food. Good area during the day - better to go by Uber at night

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Diane

Clean room, kind staff

Partner

10/10

Exceptional

26 Mar 2026

Neil

We recently stayed 5 nights at this beautiful hotel in the heart of the City and thoroughly enjoyed every moment of it. From the time we checked in to the time we checked out we were treated like royalty and every whim was dealt with quickly and efficiently. Our beautiful rooms had excellent views of Table Mountain and two restaurants on site offered excellent food options, with the Bombay Brasserie a must visit. The bar too is an excellent place to unwind after a long day. I can’t say enough about the staff …..everyone from the front desk, concierge, doormen, bar & restaurant staff always had smiles on their faces and were eager to please. We have stayed here before and will certainly do so again.

Family

10/10

Exceptional

24 Mar 2026

Alistair

Taj has a great location for business or for being in the heart of Cape Town CBD. The Company Gardens are right across the street, as are a number of galleries, museums and so on. Close to Long Street and Green Market without being ON Long Street or Green Market... The service is excellent, super friendly. Great breakfasts. The J-Wellness Spa is wonderful, I always book in here when I visit. Mountain view from my room is great. The rooms are nice and comfortable. The last time I visited I thought that the food in the Mint restaurant was not to the high standard it had been on previous visits.

Business

6/10

Pleasant

21 Mar 2026

Claire

Lovely rooms & well maintained.
Room serviced late on the day even though we had been out.
Service generally slow in bar & restaurant even though staff friendly
Location right side for airport

Partner

10/10

Exceptional

18 Mar 2026

Sean

The hotel was SPECTACULAR, nothing about this hotel was wrong. It was absolutely fantastic, clean as ever and the bed was the best bed I’ve ever slept on in my life. The bathroom was insane, the spa was also perfect and the staff were spectacular but a special shout out to Nicole from reservations and the concierges Taariq and Taylor were so good to me, I had changed my engagement plans very late and I was stressing out so much but they all completely calmed my nerves with such professionalism, they really do deserve more than a thank you from me! They are a true asset to the Taj Cape Town!

Partner

10/10

Exceptional

17 Mar 2026

Rupert

Great location for exploring. Very friendly and helpful staff.

Partner

8/10

Excellent

13 Mar 2026

Nicholas

Good stay

10/10

Exceptional

09 Mar 2026

Richard

The reception was excellent and all staff were really friendly and helpful

10/10

Exceptional

09 Mar 2026

Chin Yin

Our stay at this hotel was truly outstanding from start to finish. The moment we arrived, the staff welcomed us warmly and provided exceptional service throughout our entire stay. Their professionalism, friendliness, and willingness to go the extra mile made us feel genuinely valued as guests.
The room was immaculate, spacious, and beautifully maintained. Every detail was thoughtfully arranged, from the comfortable bedding to the well-equipped amenities, ensuring a relaxing and enjoyable experience. Housekeeping did an excellent job keeping everything spotless.
The hotel's facilities were equally impressive. The atmosphere was calm, elegant, and very well managed. Whether it was the dining experience, common areas, or overall environment, everything exceeded our expectations.
What truly stood out was the dedication of the team. They were always attentive, responsive, and eager to assist with any request, which made our stay smooth and memorable.
Overall, this was one of the best hotel experiences we have had. We highly recommend this hotel to anyone looking for comfort, quality service, and a welcoming atmosphere. We will definitely return on our next visit.

Partner

10/10

Exceptional

06 Mar 2026

Frank

Excellent property with great staff, service and location.

Family

10/10

Exceptional

05 Mar 2026

Chin Yin

Hotel staffs are attwntive and property location is strategic. Will definatekh stay here again

Partner

10/10

Exceptional

05 Mar 2026

David

I thought the hotel was fantastic from the minute. I walked in the door. The staff was very welcoming, and the hotel is perfectly located. I couldn’t be more happier with my choice to stay and would definitely stay here again when in Cape Town. Five stars all the way.

Self

10/10

Exceptional

05 Mar 2026

Victory

Great staff

Self

10/10

Exceptional

02 Mar 2026

ISMAIL

Gym was okay, room Service was very good

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Hannah

Hospitality

10/10

Exceptional

22 Feb 2026

Kevin

Absolutely wonderful

Self

10/10

Exceptional

20 Feb 2026

Agatha

Yes it was fabulous

Partner

10/10

Exceptional

19 Feb 2026

ROCKEY

The room was very nice and had a great view! The staff were very friendly and accommodating. They helped make our first visit to Africa very special and memorable!

Partner

10/10

Exceptional

17 Feb 2026

Fese

AMAZING CUSTOMER SERVICE.
The staff here are OUTSTANDING (Tariq at concierge, Margaret at the front desk and Franck at Mint restaurant)
They always go above and beyond to make our stay amazing. Second time here and already planning for our 3rd trip.

Business Family_with_children

10/10

Exceptional

15 Feb 2026

June

Amazing hotel with excellent service!

Friends_and_family Friends

2/10

Poor

12 Feb 2026

Dmitry

The room itself was acceptable but felt tired, with squeaky floors. Staff were generally not very friendly, with a few exceptions.

However, the main issue was far more serious. We placed cash in the room safe during our stay. Upon leaving the hotel and reviewing our funds later, we discovered that a significant portion was missing.

As we only realized this after departure, we did not have the opportunity to involve local authorities at the time.

Regardless of how it occurred, this experience completely undermined our trust and overshadowed everything else about the stay.

10/10

Exceptional

12 Feb 2026

We had a wonderful stay at The Taj. The location was perfect, right in the heart of town, which made exploring so easy. The hotel was beautiful and the service was excellent throughout our visit. I made use of the spa and truly enjoyed the treatment, which was deeply relaxing and a real highlight. A lovely touch was the friendship bracelets on arrival. I still have mine and it is such a special reminder of our stay. I would highly recommend this hotel.

10/10

Exceptional

09 Feb 2026

Jarrod

My stay at the Taj Cape Town exceeded my expectations in every way. I loved my room. The bed was comfortable, every shower was invigorating and the bath tub was heaven.

The staff take this hotel to an entirely different level. They are attentive, knowledgeable and funny. Primrose, in the restaurant, gave me a food hack/recommendation that changed how I will order breakfast from now on!

I need to also call out Siba and Martha from the front desk. Siba was just an all around great help and Martha helped me resolve an issue that had nothing to do with the hotel. She gave me so much calm and saved the start of my trip in a way that made me so grateful. The whole time, i truly felt that her goal was to make certain that i was ok. Bravo!

10/10

Exceptional

08 Feb 2026

Herman

Recommended!

10/10

Exceptional

07 Feb 2026

Brendon

Beautiful hotel from the moment we arrived. 5 star greeting at reception. Lovely clean rooms with nice decor. Elegant reception, bar and restaurant.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Philemon

The location and how amazing the staff were.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Jane

The service was top notch. Room was worth the price and very clean. The staff were courteous.

10/10

Exceptional

04 Feb 2026

ROBERT

Staff were incredibly friendly and helpful and could not do enough to make the stay as pleasurable as possible. Room was amazing with Table Mountain View being superb.
The room was spacious, light and comfortable and a nice gift for our anniversary. Food in the hotel was amazing with huge portions and the Indian Restaurant being a particular highlight - a huge thank you to Taariq Koopman, the fantastic concierge for arranging cable car visit and other top advice

Leisure Partner

10/10

Exceptional

03 Feb 2026

Nevil

Our stay was really good and we were pleasantly impressed with the room and the courteous staff

Leisure Family

10/10

Exceptional

30 Jan 2026

Stephen

The room was ideal and the staff were very helpful and professional

10/10

Exceptional

30 Jan 2026

Donna

Lovely stay! Rita and her staff were amazing. Very friendly.

Business

10/10

Exceptional

29 Jan 2026

Fasel

Excellent hotel, lovely staff, accommodating for all our needs.

Always a pleasure staying at the Taj CPT

Keep up the excellent work

Partner

10/10

Exceptional

28 Jan 2026

Jassie

The Taj Cape Town owes us nothing but a return stay whenever we are in Cape Town again! We experienced top tier 10/10 service, support, surprise and the food!

We stayed here to celebrate our wedding anniversary and from the moment we arrived it was splendid. We got help from the car, a warm towel, and the room was just everything including the complimentary bottle of wine. All during our staff they provided romantic set up, desserts in our room, a romantic bath set up...and AT NO EXTRA CHARGE.

The coolest thing were the bracelets we received upon arrival made by survivors of domestic violence. As a Director at a nonprofit that work with survivors of domestic violence, this made me glad we had chosen the Taj.

The food...my goodness!!! Dinner, the lounge and breakfast were all amazing, the staff attentive and wonderful. Shameeza, was amazing at welcoming us and making sure our stay was wonderful.

The location is great and very close to many things in the area. Car serbice through them is a bit expensive so we booked our own rides.

The only complaint I have is that we had to leave.

Leisure Partner

10/10

Exceptional

27 Jan 2026

William

Great room, super comfortable bed and high end bedding. Most of all staff were terrific.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Aislinn

Staff, room

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

L Douglas

The city was as beautiful as advertised

10/10

Exceptional

13 Jan 2026

Ian Alexander

good hotel with excellent staff and service. cant fault it.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Karen

Gorgeous Tower Room, beautifully decorated. Staff and food were great, we dined in the Bombay Brasserie as well as the Mint Restaurant, both meals were excellent. No shortage of staff in the hotel, thoroughly looked after from the car valet to turn down service in the room at night!! Also, exceptional bar staff - Mfundo served the best cocktails 🍹

Partner

8/10

Excellent

08 Jan 2026

Ingrid

Room was good and large but no facility to open windows - i hate feeling closeted in. Team were great. Loved the little extras at Turndown - petals around the bath with mini refresh & sleep sprays abd bath soak.

Self

10/10

Exceptional

05 Jan 2026

Tripti

Spotless room, great service, food and spa top notch

Leisure Self

10/10

Exceptional

25 Dec 2025

Susan

Truly the best Hôtel in Cape Town, in friendliness and Comfort! Couldn’t be any better!

Leisure Family

10/10

Exceptional

23 Dec 2025

Anju

Amazing service, cleanliness and food. Highly recommend

10/10

Exceptional

22 Dec 2025

Naomi W.

Wonderful!

10/10

Exceptional

21 Dec 2025

Paul Allen

First Class Hotel with breathtaking views.

10/10

Exceptional

19 Dec 2025

Stephen

Staff was very custom focused, and the breakfast buffet was world class.

Self

10/10

Exceptional

18 Dec 2025

Muge

Clean room, staff was very helpful

Friends_and_family Family

2/10

Poor

18 Dec 2025

Yue

Not even 3 star, very outdated, the bathroom was flooding, shower was leaking, changed two rooms, no soundproof, very loud and noisy, you can hear anyone closing /opening the door

10/10

Exceptional

16 Dec 2025

Pradip

10/10

Exceptional

15 Dec 2025

Sunita

Excellent room and breakfast. Friendly staff and a beautiful hotel

Leisure Partner

10/10

Exceptional

14 Dec 2025

Sibusiso

The room was very clean. It had all necessities. Whatever one thinks of from grooming to beverages, it was there. The space was more than enough. We enjoyed both balconies, from the lounge as well as from the bedroom.

Partner

10/10

Exceptional

10 Dec 2025

Philemon

This is my third time staying love it here I will highly recommend anyone to stay here. Lovely staff and excellent service.

Business_and_leisure Self

10/10

Exceptional

09 Dec 2025

Darren

Staff were amazing . Facilities are great

Partner

6/10

Pleasant

09 Dec 2025

Dawn

No outdoor space except a small cafe on the pedestrian paved area . We had to hang around for a few hours before check-in and as we had all our money, and valuables with us couldnt wander out .
Concierge was surley and insisted he does not respond to earlier emails if we had sent them through Expedia. Once we did get our room it was super and we as we had a great dinner and breakfast with free bottle of wine via our Expedia booking it was good value for money.

Leisure Partner

10/10

Exceptional

08 Dec 2025

ismail

Excellent service as always

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Ryan

Spotless and well presented rooms. All staff were amazing and were very helpful and friendly. They couldn't do enough to help when needed.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Nonkazimlo

the staff restaurant all was amazing

Business

10/10

Exceptional

03 Dec 2025

Rochelle

The room was fabulous with its view of Table Mountain and the beautiful decor and excellent amenities throughout the hotel. Service and friendliness of the staff were superb and the location couldn’t have been better. We will definitely stay here again when we return to Cape Town.

Partner

10/10

Exceptional

03 Dec 2025

SIMEON

Clean Room and exciting stay

10/10

Exceptional

02 Dec 2025

Marquel

Location was great service was exceptional.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Joanne

The Taj never disappoints! The staff at this Capetown location is superb! Some of the nicest and most genuine people I have met in Africa. The location is perfect if you need to be in the center of town and the gym/sauna/pool are open 24/7.

Business Self

10/10

Exceptional

01 Dec 2025

Patrick

Utterly wonderful hotel with incredible service. I struggle to imagine a better breakfast in Cape Town and the bed was Devine

Partner

10/10

Exceptional

29 Nov 2025

Kelly-Ann

Great stay as always

10/10

Exceptional

27 Nov 2025

Duncan

The staff were extremely professional and friendly. Everything was handled quickly, efficiently and in a relaxed manner. Breakfast options were very good. Rooms big, clean and comfortable.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Florence Hui-Jane

Loved gorgeous room and bathroom, loved indoor heated pool! Super comfortable bed! Great location, outstanding breakfast buffet!

Leisure Self

10/10

Exceptional

23 Nov 2025

KADARNATH

Staff we good but at Mint the staff need to be more attentive and guest centric.

8/10

Excellent

16 Nov 2025

Aleksandra

I’ve stayed at Taj Cape Town several times over the years, and it’s always been one of my favourite hotels in the city. The location is good — right in the heart of Cape Town, close to the Company’s Garden and many of the city’s main attractions.

The staff are truly wonderful — warm, attentive, and genuinely caring. Their professionalism and friendliness create a welcoming atmosphere that makes every stay pleasant.

That said, compared to how the property felt two or three years ago, the hotel now feels a little tired and would really benefit from a light renovation or refresh. It’s still elegant and comfortable, but it has lost a bit of its sparkle.

Unfortunately, during this stay, my travel companions experienced an unpleasant situation: a portion of their cash went missing from their belongings. Not the entire amount, but enough to be noticed. Thankfully, the hotel management handled it professionally and provided compensation, which was appreciated — but still, it’s a reminder to keep valuables very secure and to be cautious even with the in-room safe.

Overall, Taj Cape Town remains a charming and well-located hotel with excellent service and kind people. With some renovation and tighter security measures, it could easily return to being one of the best hotels in the city.

Leisure

10/10

Exceptional

15 Nov 2025

Emily

Everything was so beautiful, welcoming and comfortable and the food was delicious

10/10

Exceptional

14 Nov 2025

Gabriel

Lovely staff, clean and spacious room, amazing views of Table Mountain

Business

10/10

Exceptional

11 Nov 2025

Steven

Excellent hotel, friendly staff, food very good.

Partner

10/10

Exceptional

07 Nov 2025

Ndifanji

Truly a 5 star experience. The rooms are spacious and big. So many yummy breakfast options and the Taj Club a plus.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Irenee

Beautiful hotel with spacious room, very clean.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Daniel

Fabulous hotel with lovely rooms and great food

10/10

Exceptional

02 Nov 2025

Ndifanji

Truly 5 star experience. Great service and hospitality. We received access to Taj Club and complimentary wine 🍷 and room decoration. The breakfast has rich great options. Rooms are clean, spacious and great. We extended our stay. Loved it

Leisure Partner

10/10

Exceptional

01 Nov 2025

Chirayu

Room was Amazing, choices of pillows, every small detail catered for. Food in Mumbai Brasserie was delicious, staff very attentive, absolutely loved it. Food in the Mint restaurant was also fabulous as well, however, service is on the slower side. Choices for the breakfast is fantastic, caters for all, staff can be more attentive.
At times they are away with the fairies. For me this can hamper Taj’s good name, who is renowned for their attentiveness ( Especially what I have experienced in Indian Branches).

10/10

Exceptional

31 Oct 2025

Tapiwa

Laundry service was good . The food and staff were amazing went over and above to accommodate us.

Leisure Partner

10/10

Exceptional

30 Oct 2025

elaine

The hotel was beautiful. The staff superb so attentive so helpful room amazing !!!
Just do it !!

10/10

Exceptional

30 Oct 2025

Kelly-Ann

Great stay as always at The Taj

Business Self

10/10

Exceptional

27 Oct 2025

Robert

Fabulous hotel

Warm welcome from Taylor, who was extremely helpful and nothing was too much trouble. Food was good and spa facilities excellent.

Business

10/10

Exceptional

14 Oct 2025

Kamrul

Had a fantastic stay, staff were friendly and accommodating. Great Breakfast!

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Reto

Wunderschönes Hotel in einer tollen Lage. Das Frühstücksbüffet war sehr umfangreich und lecker. Das Personal freundlich und professionell. Alles Top!

Partner

10/10

Exceptional

06 Oct 2025

Jonathan

Excellent service

10/10

Exceptional

28 Sep 2025

howard

Exceptional on every level

Leisure Family

10/10

Exceptional

28 Sep 2025

Nithiyananthan

I had the best ever check-in, in my long history of staying in five-star hotels, at the Taj by Zim. She provided a high-level personalised service. Even after I had checked in, she was always trying to provide something extra for me whenever she saw me. She also ensured I also received good service at the restaurant.
The hotel in general is good, clean and comfortable. The heated indoor swimming pool is a winner. I really liked it. I had issues with my shower, which was fixed, and the tap in the wash basin which was not dispensing hot water. This was not fully fixed.
My only issue was with the provision of Vegan food during dinner. The general understanding of Veganism was limited. The burger is stated to be Vegan in the menu when it is not; it has yoghurt in it. This was day one. After explaining clearly I was Vegan, on day two, I got a soup with cheese in it. When the 'Vegan' meal arrived - it came with yoghurt as a side dish. It was only on day three that everything fell into place. Zim's interventions for me helped. The service staff were very good and always pleasant and supportive. It was a kitchen issue. I sat for almost two hours waiting for two dishes.
Fortunately, this did not happen during breakfast as Chef Abdul showed me all the Vegan dishes daily.
The Taj has a reputation which precedes itself. When I told locals I was going to stay in The Taj, they always responded with: \"That's a very good hotel.\" It is also well located.

Self

10/10

Exceptional

27 Sep 2025

Shannon

Taj Cape Town is the perfect location for sight seeing, shopping, eating and drinking. Our VIP room had a beautiful view and we took advantage of the room service and enjoyed our private time in the room. Highly recommend this hotel while staying in Cape Town!

Leisure Partner