Hyatt Regency Cape Town

South Africa , W. Cape-Cape Town-Garden Route
Cape Town, 126 Buitengracht Street
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100 reviews shown

6/10

Pleasant

19 Feb 2026

Juliett

Area is not so safe.

Partner

10/10

Exceptional

13 Feb 2026

Kervon

Great customer service the staff was polite and professional. Breakfast was amazing lots of options to choose from. The sauna was also clean tidy. No robes were provided in room as well as slippers i guess they would have been provided upon request.

Leisure Partner

10/10

Exceptional

22 Jan 2026

adedayo

Staff and amenities

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Chrystal

The room was so spacious and clean. The staff were so friendly and helpful. Loved this hotel and would stay here again.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Sathish

Very friendly and helpful staff

Business

8/10

Excellent

06 Nov 2025

Mohamad

The staff was phenomenal, friendly and welcoming with a high level of hospitality and helpfulness truly made us feel good . One thing to make that 4 stars rating jump to 5 stars … is the upkeep of the room , i felt it had some old furniture and some items really didn’t belong to the place (like having a coffee table as a bed side table)

Leisure Family

8/10

Excellent

02 Oct 2025

michael

Well located, good sized rooms. Friendly staff. Gym was easy to use - pool a bit smaller than it appears on photos. Door staff and check in team very helpful.

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2025

Colin

Staff are incredibly kind and helpful especially Mark who gave us special attention.

Leisure

8/10

Excellent

21 Aug 2025

Verified traveler

Sauna was available but needed pre booking. That was a bit inconvenient for a busy lifestyle. It would be great if it was just hot all the time and could go without a 20-30minute plan ahead.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2025

David

A well located Hotel with a fabulous operational team. Shout out to front reception and doormen in particular I would definitely stay here again.

Leisure Partner

10/10

Exceptional

31 May 2025

Sarfaraaz

Good, go-to Hotel!

Excellent as usual, friendly, efficient and highly comfortable

Business

8/10

Excellent

27 May 2025

Prabhakar

The property was good but everyday during breakfast they will run out of coffee beans and the service will scramble to get them. Coffee machine was bad.

Leisure Family

10/10

Exceptional

21 May 2025

Sheryl

The graciousness and high standard of service at this hotel was fabulous!

Leisure Family

10/10

Exceptional

08 May 2025

Paul Leung

There were no stores around the neighborhood.

Leisure Self

10/10

Exceptional

26 Apr 2025

Mae

Only wished I had time to enjoy the steam room and sauna more.

Leisure Friends

10/10

Exceptional

21 Apr 2025

Tiffany Alexandra

The property was clean and safe. Everyone was so helpful and absolutely professionals while being down to earth and friendly.

Leisure Friends

8/10

Excellent

13 Apr 2025

Jean-Pierre

Good hotel well located. Good staff

10/10

Exceptional

25 Mar 2025

Rachel

Great service

10/10

Exceptional

21 Mar 2025

Ian

Staff were excellent and extremely helpful, would highly recommend the hotel

Leisure Self

8/10

Excellent

17 Mar 2025

karl

Good value downtown hotel

Good quality 4 star hotel on edge of the emerging downtown area. 30 min walk to V&A waterfront but only $2 in an Uber if you prefer.
Rooms good and ours had a decent table Mountain View. Pool area small but got great sunshine in the afternoons at end of long day touristing
Exec lounge was limited but breakfast good
So good value overall experience

Partner

10/10

Exceptional

16 Mar 2025

Yvonne

The staff was wonderful they went out of their way to be helpful.

Leisure Family

10/10

Exceptional

15 Mar 2025

Georgia M

The staff was so nice and helpful

Leisure Family

8/10

Excellent

09 Mar 2025

Linda

The staff were very helpful and polite

Leisure Partner

10/10

Exceptional

01 Mar 2025

Andrew

Lovely hotel, we’ll be back

Leisure Friends

10/10

Exceptional

03 Feb 2025

Saheed

Very convenient location close to all amenities,the breakfast was very good,the most outstanding part of the stay was the staff everyone went out of the way to assist in any matters that we had.

Leisure Friends

10/10

Exceptional

23 Jan 2025

bruce

The very best service anywhere

Room had a lovely view of table mountain. The food was excellent and the service undoubtedly the best that we have ever experienced! There is a free shuttle bus to the Waterfront every hour and free pick up too. We will not even look to stay elsewhere on our next visit. It will be here!

Partner

10/10

Exceptional

22 Jan 2025

Munachi

The property was so clean and I loved the bathroom and all it had to offer. I also loved the light system that was by the bed.

Leisure Friends

10/10

Exceptional

14 Jan 2025

Artur

Nowy Rok w Hyatt

Bardzo mily pobyt,rewelacyjna obsluga tylko trzeba uwazac w recepcji gdy obsluguje Nadine bo moze miec gorszy dzien.Duzy,wygodny pokoj codziennie sprzatany i uzupelniana woda.Polozony w centrum dwa kroki od Bo Kap

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Annette Muthoni

Staff was friendly and extremely helpful. Rooms were spacious and clean. Would definitely recommend for anyone looking for a conveniently located hotel in Capetown.

Business_and_leisure Self

10/10

Exceptional

22 Dec 2024

Han

The staff here are all friendly and helpful.

10/10

Exceptional

18 Dec 2024

Elsa

Beautiful property and excellent staff!

Leisure Partner

10/10

Exceptional

28 Nov 2024

Lamonia

The staff was very helpful and friendly. They were also extremely accommodating. Room was wonderfully comfortable.

Business

10/10

Exceptional

17 Nov 2024

Gillian

front of house were exceptional. friendly and helpful always going the extra mile to help

Partner

10/10

Exceptional

17 Nov 2024

Steven

Amazing staff. Always friendly and helpful. 5 star service at a 4 star price.

Leisure Family

8/10

Excellent

03 Nov 2024

Nico

Would do it again

Good place - friendly staff - Central - Good rooms

Business

10/10

Exceptional

11 Oct 2024

Yoko

Enjoyed room service thank you

Leisure Self

10/10

Exceptional

01 Oct 2024

Jacque

Stayed many more days than planned - we left luggage & traveled out & back.

Leisure Family

10/10

Exceptional

18 Sep 2024

Cressida

Zee and Amin at the front desk was extremely helpful with coordinating family activities. Their knowledge and willingness were greatly appreciated. All of the staff was very welcoming, and I would highly recommend the Hyatt hotel. The area is close to a few restaurants and the Waterfront; great location. The suites were beautiful with a nice view. The variety of foods at breakfast was more than enough, so much variety and it was hot and fresh; made to order. I am definitely staying here again, when I'm back in Cape Town!! Worth every penny.

Leisure Family

4/10

Poor

08 Sep 2024

kenny

Hotel itself is nice, however I would not stay here again and would advise that anyone avoids this area!
Call to prayer, palestine flags, homes painted with the palestine flag and large groups of males hanging about the street attempting to intimidate others. Not a safe area!! AVOID AT ALL COSTS!!

Self

10/10

Exceptional

04 Aug 2024

Tracie

Hotel staff were great, Sedick was very helpful, beautiful hotel. Thank you for a great stay.

Leisure Family

10/10

Exceptional

31 Jul 2024

Joseph

Staff is wonderful. Room service was even available late as my flight got canceled and I had to return to the hotel in the late evening hours. Room was cleaned well and everything was excellent.

Business Self

10/10

Exceptional

19 Jul 2024

Rosalie

The property was well maintained and secure.

10/10

Exceptional

02 Jul 2024

Nikitha

Great hotel! Very professional staff who go all out to make you feel at home

10/10

Exceptional

20 Jun 2024

Omar

It was clean, safe, quiet and had great food

Leisure Family

10/10

Exceptional

16 Jun 2024

Tanya

The staff were amazing and took such good care of us!!

10/10

Exceptional

15 Jun 2024

Edison

Excellent

Great customer service, excellent location , delicious breakfast, and very comfortable rooms .

Self

10/10

Exceptional

14 Jun 2024

Diane

Liked everything…a bit sketchy one side of the building but they can’t control that.
One very minor suggestion…more hooks in the bathroom.
Otherwise everything was exceptional.

Leisure Friends

10/10

Exceptional

01 Jun 2024

Barbara

Wonderful stay!

There was a little mix up when we checked in. I booked a Club Room & when I asked about Lounge access, I was told it wasn’t part of the booking. The gal at the front desk called right after I got to my room to apologize for the mix up & yes we did have access to the Lounge. Everyone was extremely nice & helpful! Longke (working at the front desk) was extremely helpful with information about surrounding areas & things to do at the Waterfront! He also kept us laughing!

Friends_and_family Friends

10/10

Exceptional

01 Jun 2024

babu

Amazing welcoming staff
Great break fast

Leisure

10/10

Exceptional

25 May 2024

Stephen

Excellent place to stay. Lots of good eating places within 5 minute walk.

Leisure

8/10

Excellent

17 May 2024

ALEXANDER

Great staff and a nice room and view. Regency Club benefits not always clear as there is no lounge. Housekeeping staff very sweet.

Leisure Self

10/10

Exceptional

16 May 2024

Mike

Amazing

Business Self

10/10

Exceptional

04 May 2024

Verified traveler

Staff was very friendly and attentive. The property is well maintained and the patio area is fantastic. We’d love to come back here especially for the breakfast!

Partner

10/10

Exceptional

21 Apr 2024

Trevious

The staff and service was incredibly Great. Staff paid attention & carefully listened to guest to insure comfort away from home.

Business Self

10/10

Exceptional

19 Apr 2024

emily

So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.

Leisure Partner

10/10

Exceptional

14 Apr 2024

Rachel

Stay was lovely

Leisure Partner

10/10

Exceptional

10 Apr 2024

Michael Anthony

The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.

10/10

Exceptional

22 Mar 2024

Alhamd

Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!

Leisure Family

10/10

Exceptional

21 Mar 2024

Angela

Excellent stay

Leisure Family

10/10

Exceptional

13 Mar 2024

Dr Bolarinwa

great customer service. Will return

Leisure Partner

10/10

Exceptional

30 Jan 2024

Fahed

Excellent choice

Excellent choice for family at the heart of cape town .

Friends_and_family Family

10/10

Exceptional

08 Jan 2024

Itamar

The room was clean, comfy , great view of table mountain and the staff was excellent.

Leisure Partner

8/10

Excellent

01 Jan 2024

Mark

If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate.

When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out.

I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound.

I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party.

My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price.

My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme.

A peculiar mixture of clientele too.

For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach.

Value rating = medium.

Leisure Self

8/10

Excellent

03 Dec 2023

Esono

Wonderful stay at a perfect location in the heart of Africa

Business

10/10

Exceptional

11 Nov 2023

Eric

The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable.

Thanks!!!

Leisure Family

10/10

Exceptional

26 Jul 2023

Rob

Really helpful staff

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

George

The staff was helpful and made me feel welcomed. The breakfast buffet was great

Leisure Family

10/10

Exceptional

03 Jul 2023

Maja

Great location. Service was amazing

Leisure Partner

10/10

Exceptional

02 Jun 2023

Lisa

Nadine at check in was an absolute Stella star !
Can’t thank her enough

Leisure Family_with_children

10/10

Exceptional

18 May 2023

Jacob

A wonderful experience!

Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.

Business

4/10

Poor

24 Apr 2023

Claire

Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.

Leisure Self

10/10

Exceptional

03 Apr 2023

Thomas

Great stay and attentive staff

Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool

Friends_and_family Family

10/10

Exceptional

23 Mar 2023

Sharolyn

Treated Us Like Royalty

Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.

Friends_and_family Family

10/10

Exceptional

08 Mar 2023

Wezi

This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great

Leisure Self

10/10

Exceptional

05 Mar 2023

Nadiyah

Hyatt is in a great location in Capetown

Leisure Partner

10/10

Exceptional

27 Feb 2023

Allison

All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.

Leisure Family

2/10

Poor

26 Feb 2023

Verified traveler

Worst part of Cape Town trip

It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room.

Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes).

Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.

Partner

4/10

Poor

03 Feb 2023

Marina

I was really disappointed with the apparent lack of care to real customer service. The stand up lamp was broken in our room. The telephone hand set was not working properly, the sliding door between the bedroom, bathroom was stuck. Obviously the room was not checked before our arrival. The first call for help was forgotten until I so complained with a second call. The lamp and handset were removed never to be seen again. We were never advised about the elevator in the hotel to the parking garage underground and when coming back one night, we were concerned for our safety that we had to walk from the parking garage outside to the hotel front door. We were thereafter told about the internal elevator by the independent travel desk. The staff were polite and seemed to be doing a good job but obviously not good enough.

Leisure Family

10/10

Exceptional

02 Feb 2023

Mark

Cape Town

All the hotel Colleagues from cleaners to reception, front door and breakfast team were excellent. They could not be more helpful and made me feel at home….thank you

Self

10/10

Exceptional

30 Jan 2023

Keith

The room was lovely, the breakfast buffet was incredible!!!

Leisure Partner

10/10

Exceptional

28 Jan 2023

Bryan

It’s a nice hotel, really clean, in a really cool neighborhood.

PRO:
- in Bo Kaap, which is really cool
- has shops around, and within walking distance to Long Street
- definitely make sure you get the Mountain View room
- really close to basically everything
- staff is super friendly
- in hotel cafe is pretty good
- generator kicks in during loadshed so you only lose out power for a minute or less.

CON:
- the room has a light that doesn’t work
- pool is really small, and the water seems dirty, haven’t seen anyone swam in it
- not sure how the sauna works at the gym (knob seems broken?)
- bathroom in the room is really nice, really great tub

Something’s to consider:
- WiFi could be kind of weak
- the Starbucks inside is… okay I guess?
- a lot of random people around, basically people looking for money, so don’t respond to people trying to talk to you that you don’t recognize

Leisure Partner

10/10

Exceptional

27 Jan 2023

Nigel

Great Hotel

Great hotel for the price, just lacking some basics like shower gel being replaced.

Partner

10/10

Exceptional

14 Jan 2023

Rebecca

Clean, nice, great staff, in a great area and location. Very pleased with my stay.

Leisure Friends

10/10

Exceptional

10 Jan 2023

Susan

The Best service, amazing rooms and bathrooms, great restaurant! Will definitely be back!!!!!

Leisure Family

10/10

Exceptional

03 Jan 2023

Joel

Exceptional staff in all departments, get to know you by name , great travel desk for all your holiday needs .

Leisure Self

8/10

Excellent

26 Dec 2022

Reine

Mass confusion at breakfast restaurant although the food and the selection were exceptional.
Did not get our wake up call, although it was not a major problem for us.
The staff were extremely friendly and helpful

Leisure

10/10

Exceptional

23 Dec 2022

Kazimiera

Friendly and great helpful staff and a very selective breakfast buffet..

Leisure Partner

10/10

Exceptional

15 Sep 2022

Beatrix

I was very pleased with our stay at the hotel. The price was reasonable and the service excellent. The buffet breakfast was super as well. We have not known about it before but we had a free transportation possibility to V&A Waterfront. That came very handy because the streets did not feel safe enough for walking.

Leisure Partner

10/10

Exceptional

07 Sep 2022

Cristina

We had a great stay. Staff were wonderful and room was very comfortable and clean.

Leisure

10/10

Exceptional

18 Aug 2022

Lateshia

I will hold my experience in Cape Town to my heart. The amazing team their especially JP went above and beyond to make my stay there an ultimate pleasure. The travel desk ensured that I was able to experience the best that Cape Town had to offer. The hotel is right in the historic Bo Kapp area which offered so me unique learning opportunities. I can’t wait to return to

Leisure Self

8/10

Excellent

15 Aug 2022

Warren

Lovely Stay and Location

Great hotel with nice big clean rooms. There is a decent gym as well. It was winter so I didn’t manage to get to use the pool area but it looked great for the hot summer days.
My only negative comment is the breakfast was not the greatest. Poor choice of food and halaal options only which is no ideal from those that aren’t.

Business

8/10

Excellent

09 May 2022

Kandace Laurel

The front desk people were amazing! There was a guy named Rushen with beautiful eyes that helped set up a tour for us. Everyone there was helpful, friendly and attentive!

Leisure Partner

10/10

Exceptional

04 May 2022

Laurie

The only complaint was that we booked two rooms, which we expected to be near each other and they were 2 floors apart. We traded with someone because the staff said they couldn't switch.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2022

Yerlin

Amazing place in all possible ways

8/10

Excellent

03 Mar 2022

Chris

Overall just OK.

We enjoyed our stay, but the hotel is to 4star standard, not 5star.
Cheap door into en suite with broken handle.
No hooks to hangs items, only hangars in wardrobe.
Too many indicator lights on (6 in total!), could not get a completely dark room.
Who would want a clock in the en suite?
On the positive side we were comfortable, the staff were excellent and attentive - the breakfast was perfect.

Partner

8/10

Excellent

07 Jan 2022

Zyliekha

Lovely stay

We had a lovely stay at hyatt cape town. We didnt have breakfast at the hotel but enjoyed the little cafes around and nearby.

Partner

10/10

Exceptional

14 Dec 2021

Yacoob

Friendly and helpful staff.

Business

10/10

Exceptional

30 Nov 2021

Hannes

Great new design.

Great new and modern designed rooms. Super friendly and helpful staff.

Business

4/10

Poor

18 Nov 2021

Verified traveler

Not 5 star worthy

Check in was quick and easy compared to other hotels but was a little uncomfortable when they told us breakfast is not included when it definitely was. I had to find an email proving so. There's absolutely no ways this can be a 5 star hotel. It lacks in basic amenities. Things like cotton pads, earbuds, sanitary packets and facecloths should be standard in the room. There was a day where our basic toiletries weren't replaced and when we asked for some they gave us Shampoo and Shower gel bottles filled with WATER. Absolutely unacceptable. Breakfast mediocre at best. Steam room didn't work. View from the window was of a run down building next door. Room service meal 0/10.

Staff super friendly and nice- Except maybe the cleaning staff as I don't know why they wouldn't replace our used toiletries. In fact they took away anything extra we had in the room. So if you wanted to shower at night there was no soap or shampoo or lotion to use. Also room service items were never cleared away. I think the hotel has run out of money to sustain itself as 5 star.
Parking is R140 a night here so plan ahead. Only positives are that hotel is Central and that its fully halal.

Partner

8/10

Excellent

03 Nov 2021

Stefanie

4 days in Hyatt

Nice Hotel directly in Bo Kaap and close to restaurants and shops. Covid Measurements in place in entrance, friendly reception and a small library as well as a starbucks in the entrance hall. Mountain view Room was beautiful and quiet with lots of space. Room Service quick and affordable. They have a nice pool are, steam room and sauna as well.

I would definitely recommend this place. Bolt to the V&A Waterfront takes 10 minutes and costs only a few bucks.

Self