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Hyatt Regency Cape Town

W. Cape-Cape Town-Garden Route · South Africa

126 Buitengracht St, Cape Town City CentreView location

8.8/10Excellent636 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location8.8/108.8
Neighborhood8.0/108.0
Value8.0/108.0
Amenities8.8/108.8
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  • Business hotels
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Regency Cape Town

Welcome to Hyatt Regency Cape Town . Immerse yourself in the culture and color of one of Cape Town’s most vibrant neighborhoods, Bo-Kaap. This historic area is rich with brightly painted houses, spice shops, and cafes, to satiate your desire for discovery.

Taste your way through a flavor-filled Cape Malay gastronomic experience along two of the city’s hottest food and beverage streets, Long street and Bree, both walking distance from the 5-star hotel.

If you make it in before dark, you just might catch a sunset-kissed view of Table Mountain or Signal Hill. With our newly renovated guestrooms, lobby and restaurant areas it will create the perfect stay for the business and leisure traveler.

Read more about this hotelShow less

A stay at Hyatt Regency Cape Town places you in the heart of Cape Town, a short 4-minute walk from Long Street and within 1 minutes by car from Cape Town International Convention Centre.

This luxury hotel is 3.9 mi (6.2 km) from Camps Bay Beach and 0.1 mi (0.2 km) from Bo Kaap Museum. Stay in one of 136 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Featured amenities include wired internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Cape Town?

This hotel has 280 square feet (26 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for wired internet in public areas: ZAR 1 per day (rates may vary)
    • Airport shuttle fee: ZAR 700 per vehicle (one-way, maximum occupancy 4)
    • Covered self parking fee: ZAR 140 per night
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: ZAR 450.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Xhosa

    German

    Afrikaans

    English

    Zulu

    French

    Urdu

    Spanish

Nearby attractions

Bo Kaap Museum 0.1 km / 0.1 mi
Bree Street 0.1 km / 0.1 mi
Greenmarket Square 0.1 km / 0.1 mi
Christian Barnard Hospital 0.3 km / 0.2 mi
Long Street 0.3 km / 0.2 mi
Adderley Street 0.5 km / 0.3 mi
Western Cape High Court 0.5 km / 0.3 mi
Table Mountain National Park 0.5 km / 0.3 mi
Cape Town Museum 0.6 km / 0.4 mi
South Africa Library 0.7 km / 0.5 mi
Company's Garden 0.8 km / 0.5 mi
Houses of Parliament 0.8 km / 0.5 mi
Kloof Street 0.8 km / 0.5 mi
Africa Centre 0.9 km / 0.5 mi
Cape Quarter Lifestyle Village 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Year of most recent renovation: 2018
  • Total number of rooms: 136
  • Number of floors (main building): 8
  • Twin rooms: 93
  • Double rooms: 29
  • Suites: 15
  • Executive rooms: 28
  • hotel
  • American Express
  • Diners Club
  • MasterCard
Show 91 more facilities & services
  • Visa
  • City centre
  • Bus/Train station
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical serviceExtra charge
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • ShopExtra charge
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Private pool: 1
  • Library
  • Electric kettle
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 6
  • Projector
  • Conference hostess
  • Secretarial service
  • Printer
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Sauna
  • Steam bath
  • Breakfast
  • Breakfast served to the table
  • Continental breakfast
  • Hot breakfast
  • Breakfast a la carte
  • À la carte lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Vegetarian meal
  • Snacks
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin CLUB KING BEDDouble or Twin • CLUB KING BEDDBT.CB-KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Double or Twin CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 34 m²DBL.ST

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Direct dial telephone
    • Shower: 1
    • Bathroom: 1
    • Wake-up service
    • Alarm clock
    • 220V power supply
    • Desk
    • Cable TV
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN MOUNTAIN VIEWTWIN • MOUNTAIN VIEWTWN.VN-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.VN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUB WITH VIEWSTWIN • CLUB WITH VIEWSTWN.CB-WV

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 70 m²SUI.ST
    SUITE STANDARDPhoto unavailable2 photos

    Hyatt Regency Cape Town

    SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    70 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Tea and coffee making facilities
    • Housekeeping
    • Satellite TV
    • Make-up mirror
    • Slippers
    • Desk
    • Toiletries
    • Alarm clock
    • 220V power supply
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • TV
    • Hairdryer
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 32 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable4 photos

    Hyatt Regency Cape Town

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin MOUNTAIN VIEWDouble or Twin • MOUNTAIN VIEWDBT.VN

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Double or Twin MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 38 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hyatt Regency Cape Town

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUMSUI.PI

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 41 m²TWN.ST
    TWIN STANDARDPhoto unavailable1 photo

    Hyatt Regency Cape Town

    TWIN STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE 2 DOUBLE BEDSSUITE • EXECUTIVE 2 DOUBLE BEDSSUI.2D-EJ

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE EXECUTIVE 2 DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE 2 DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-3

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLUBDouble or Twin • CLUBDBT.CB-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    Double or Twin CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB WITH VIEWSDOUBLE • CLUB WITH VIEWSDBL.CB-WV

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN-1

    Photos are not available for this room type.

    Hyatt Regency Cape Town

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Regency Cape Town

8.8
Excellent
636 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
8.8 /10
Neighborhood
8.0 /10
Value
8.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
24 Jun 2026
Angela
The staff were super friendly. The hotel was beautiful and comfortable.
Partner
10/10
Exceptional
23 Jun 2026
Angela
The Hyatt Regency is a beautiful hotel with an incredible staff. The room is spacious and clean.
Partner
10/10
Exceptional
19 Jun 2026
Carol
Having stayed at another property in Cape Town a few days before, I want to call out 'Fabian' for his helpful comments and guidance. Front desk and reception were also prompt, efficient and welcoming throughout our brief stay. Our room was comfortable and quiet.
Partner
10/10
Exceptional
22 May 2026
john
the great people that work there
Partner
4/10
Poor
12 May 2026
Ken
It’s run down
10/10
Exceptional
12 May 2026
Alasdair
Helpful and friendly staff
Partner
10/10
Exceptional
09 May 2026
Simba
Loved it and would stay again
Self
10/10
Exceptional
19 Apr 2026
Andrew
Wonderful luxurious stay at this 5-star property near Bo Kaap in central Cape Town. Delicious food especially at the top SA restaurant, Urchin. There was a mix up at check in but it was corrected by staff by the time I had finished dinner. Like all areas of Cape Town CBD, it may be uncomfortably with some people asking for money. Unfortunately there’s a wide economic disparity between the haves and have-nots.
8/10
Excellent
04 Apr 2026
Scott
Fantastic stay overall
10/10
Exceptional
02 Apr 2026
HUNTER
Great performance great service and great professionalism from the whole entire staff
Self
6/10
Pleasant
19 Feb 2026
Juliett
Area is not so safe.
Partner
10/10
Exceptional
13 Feb 2026
Kervon
Great customer service the staff was polite and professional. Breakfast was amazing lots of options to choose from. The sauna was also clean tidy. No robes were provided in room as well as slippers i guess they would have been provided upon request.
Leisure Partner
10/10
Exceptional
22 Jan 2026
adedayo
Staff and amenities
Friends_and_family Family
10/10
Exceptional
16 Jan 2026
Chrystal
The room was so spacious and clean. The staff were so friendly and helpful. Loved this hotel and would stay here again.
Leisure Friends
10/10
Exceptional
16 Nov 2025
Sathish
Very friendly and helpful staff
Business
8/10
Excellent
06 Nov 2025
Mohamad
The staff was phenomenal, friendly and welcoming with a high level of hospitality and helpfulness truly made us feel good . One thing to make that 4 stars rating jump to 5 stars … is the upkeep of the room , i felt it had some old furniture and some items really didn’t belong to the place (like having a coffee table as a bed side table)
Leisure Family
8/10
Excellent
02 Oct 2025
michael
Well located, good sized rooms. Friendly staff. Gym was easy to use - pool a bit smaller than it appears on photos. Door staff and check in team very helpful.
Business_and_leisure Partner
10/10
Exceptional
30 Sep 2025
Colin
Staff are incredibly kind and helpful especially Mark who gave us special attention.
Leisure
8/10
Excellent
21 Aug 2025
Verified traveler
Sauna was available but needed pre booking. That was a bit inconvenient for a busy lifestyle. It would be great if it was just hot all the time and could go without a 20-30minute plan ahead.
Friends_and_family Friends
10/10
Exceptional
03 Jun 2025
David
A well located Hotel with a fabulous operational team. Shout out to front reception and doormen in particular I would definitely stay here again.
Leisure Partner
10/10
Exceptional
31 May 2025
Sarfaraaz

Good, go-to Hotel!

Excellent as usual, friendly, efficient and highly comfortable
Business
8/10
Excellent
27 May 2025
Prabhakar
The property was good but everyday during breakfast they will run out of coffee beans and the service will scramble to get them. Coffee machine was bad.
Leisure Family
10/10
Exceptional
21 May 2025
Sheryl
The graciousness and high standard of service at this hotel was fabulous!
Leisure Family
10/10
Exceptional
08 May 2025
Paul Leung
There were no stores around the neighborhood.
Leisure Self
10/10
Exceptional
26 Apr 2025
Mae
Only wished I had time to enjoy the steam room and sauna more.
Leisure Friends
10/10
Exceptional
21 Apr 2025
Tiffany Alexandra
The property was clean and safe. Everyone was so helpful and absolutely professionals while being down to earth and friendly.
Leisure Friends
8/10
Excellent
13 Apr 2025
Jean-Pierre
Good hotel well located. Good staff
10/10
Exceptional
25 Mar 2025
Rachel
Great service
10/10
Exceptional
21 Mar 2025
Ian
Staff were excellent and extremely helpful, would highly recommend the hotel
Leisure Self
8/10
Excellent
17 Mar 2025
karl

Good value downtown hotel

Good quality 4 star hotel on edge of the emerging downtown area. 30 min walk to V&A waterfront but only $2 in an Uber if you prefer.
Rooms good and ours had a decent table Mountain View. Pool area small but got great sunshine in the afternoons at end of long day touristing
Exec lounge was limited but breakfast good
So good value overall experience
Partner
10/10
Exceptional
16 Mar 2025
Yvonne
The staff was wonderful they went out of their way to be helpful.
Leisure Family
10/10
Exceptional
15 Mar 2025
Georgia M
The staff was so nice and helpful
Leisure Family
8/10
Excellent
09 Mar 2025
Linda
The staff were very helpful and polite
Leisure Partner
10/10
Exceptional
01 Mar 2025
Andrew
Lovely hotel, we’ll be back
Leisure Friends
10/10
Exceptional
03 Feb 2025
Saheed
Very convenient location close to all amenities,the breakfast was very good,the most outstanding part of the stay was the staff everyone went out of the way to assist in any matters that we had.
Leisure Friends
10/10
Exceptional
23 Jan 2025
bruce

The very best service anywhere

Room had a lovely view of table mountain. The food was excellent and the service undoubtedly the best that we have ever experienced! There is a free shuttle bus to the Waterfront every hour and free pick up too. We will not even look to stay elsewhere on our next visit. It will be here!
Partner
10/10
Exceptional
22 Jan 2025
Munachi
The property was so clean and I loved the bathroom and all it had to offer. I also loved the light system that was by the bed.
Leisure Friends
10/10
Exceptional
14 Jan 2025
Artur

Nowy Rok w Hyatt

Bardzo mily pobyt,rewelacyjna obsluga tylko trzeba uwazac w recepcji gdy obsluguje Nadine bo moze miec gorszy dzien.Duzy,wygodny pokoj codziennie sprzatany i uzupelniana woda.Polozony w centrum dwa kroki od Bo Kap
Friends_and_family Family
10/10
Exceptional
25 Dec 2024
Annette Muthoni
Staff was friendly and extremely helpful. Rooms were spacious and clean. Would definitely recommend for anyone looking for a conveniently located hotel in Capetown.
Business_and_leisure Self
10/10
Exceptional
22 Dec 2024
Han
The staff here are all friendly and helpful.
10/10
Exceptional
18 Dec 2024
Elsa
Beautiful property and excellent staff!
Leisure Partner
10/10
Exceptional
28 Nov 2024
Lamonia
The staff was very helpful and friendly. They were also extremely accommodating. Room was wonderfully comfortable.
Business
10/10
Exceptional
17 Nov 2024
Gillian
front of house were exceptional. friendly and helpful always going the extra mile to help
Partner
10/10
Exceptional
17 Nov 2024
Steven
Amazing staff. Always friendly and helpful. 5 star service at a 4 star price.
Leisure Family
8/10
Excellent
03 Nov 2024
Nico

Would do it again

Good place - friendly staff - Central - Good rooms
Business
10/10
Exceptional
11 Oct 2024
Yoko
Enjoyed room service thank you
Leisure Self
10/10
Exceptional
01 Oct 2024
Jacque
Stayed many more days than planned - we left luggage & traveled out & back.
Leisure Family
10/10
Exceptional
18 Sep 2024
Cressida
Zee and Amin at the front desk was extremely helpful with coordinating family activities. Their knowledge and willingness were greatly appreciated. All of the staff was very welcoming, and I would highly recommend the Hyatt hotel. The area is close to a few restaurants and the Waterfront; great location. The suites were beautiful with a nice view. The variety of foods at breakfast was more than enough, so much variety and it was hot and fresh; made to order. I am definitely staying here again, when I'm back in Cape Town!! Worth every penny.
Leisure Family
4/10
Poor
08 Sep 2024
kenny
Hotel itself is nice, however I would not stay here again and would advise that anyone avoids this area!
Call to prayer, palestine flags, homes painted with the palestine flag and large groups of males hanging about the street attempting to intimidate others. Not a safe area!! AVOID AT ALL COSTS!!
Self
10/10
Exceptional
04 Aug 2024
Tracie
Hotel staff were great, Sedick was very helpful, beautiful hotel. Thank you for a great stay.
Leisure Family
10/10
Exceptional
31 Jul 2024
Joseph
Staff is wonderful. Room service was even available late as my flight got canceled and I had to return to the hotel in the late evening hours. Room was cleaned well and everything was excellent.
Business Self
10/10
Exceptional
19 Jul 2024
Rosalie
The property was well maintained and secure.
10/10
Exceptional
02 Jul 2024
Nikitha
Great hotel! Very professional staff who go all out to make you feel at home
10/10
Exceptional
20 Jun 2024
Omar
It was clean, safe, quiet and had great food
Leisure Family
10/10
Exceptional
16 Jun 2024
Tanya
The staff were amazing and took such good care of us!!
10/10
Exceptional
15 Jun 2024
Edison

Excellent

Great customer service, excellent location , delicious breakfast, and very comfortable rooms .
Self
10/10
Exceptional
14 Jun 2024
Diane
Liked everything…a bit sketchy one side of the building but they can’t control that.
One very minor suggestion…more hooks in the bathroom.
Otherwise everything was exceptional.
Leisure Friends
10/10
Exceptional
01 Jun 2024
Barbara

Wonderful stay!

There was a little mix up when we checked in. I booked a Club Room & when I asked about Lounge access, I was told it wasn’t part of the booking. The gal at the front desk called right after I got to my room to apologize for the mix up & yes we did have access to the Lounge. Everyone was extremely nice & helpful! Longke (working at the front desk) was extremely helpful with information about surrounding areas & things to do at the Waterfront! He also kept us laughing!
Friends_and_family Friends
10/10
Exceptional
01 Jun 2024
babu
Amazing welcoming staff
Great break fast
Leisure
10/10
Exceptional
25 May 2024
Stephen
Excellent place to stay. Lots of good eating places within 5 minute walk.
Leisure
8/10
Excellent
17 May 2024
ALEXANDER
Great staff and a nice room and view. Regency Club benefits not always clear as there is no lounge. Housekeeping staff very sweet.
Leisure Self
10/10
Exceptional
16 May 2024
Mike
Amazing
Business Self
10/10
Exceptional
04 May 2024
Verified traveler
Staff was very friendly and attentive. The property is well maintained and the patio area is fantastic. We’d love to come back here especially for the breakfast!
Partner
10/10
Exceptional
21 Apr 2024
Trevious
The staff and service was incredibly Great. Staff paid attention & carefully listened to guest to insure comfort away from home.
Business Self
10/10
Exceptional
19 Apr 2024
emily
So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.
Leisure Partner
10/10
Exceptional
14 Apr 2024
Rachel
Stay was lovely
Leisure Partner
10/10
Exceptional
10 Apr 2024
Michael Anthony
The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.
10/10
Exceptional
22 Mar 2024
Alhamd
Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!
Leisure Family
10/10
Exceptional
21 Mar 2024
Angela
Excellent stay
Leisure Family
10/10
Exceptional
13 Mar 2024
Dr Bolarinwa
great customer service. Will return
Leisure Partner
10/10
Exceptional
30 Jan 2024
Fahed

Excellent choice

Excellent choice for family at the heart of cape town .
Friends_and_family Family
10/10
Exceptional
08 Jan 2024
Itamar
The room was clean, comfy , great view of table mountain and the staff was excellent.
Leisure Partner
8/10
Excellent
01 Jan 2024
Mark
If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate.

When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out.

I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound.

I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party.

My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price.

My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme.

A peculiar mixture of clientele too.

For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach.

Value rating = medium.
Leisure Self
8/10
Excellent
03 Dec 2023
Esono
Wonderful stay at a perfect location in the heart of Africa
Business
10/10
Exceptional
11 Nov 2023
Eric
The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable.

Thanks!!!
Leisure Family
10/10
Exceptional
26 Jul 2023
Rob
Really helpful staff
Friends_and_family Family
10/10
Exceptional
04 Jul 2023
George
The staff was helpful and made me feel welcomed. The breakfast buffet was great
Leisure Family
10/10
Exceptional
03 Jul 2023
Maja
Great location. Service was amazing
Leisure Partner
10/10
Exceptional
02 Jun 2023
Lisa
Nadine at check in was an absolute Stella star !
Can’t thank her enough
Leisure Family_with_children
10/10
Exceptional
18 May 2023
Jacob

A wonderful experience!

Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.
Business
4/10
Poor
24 Apr 2023
Claire
Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.
Leisure Self
10/10
Exceptional
03 Apr 2023
Thomas

Great stay and attentive staff

Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool
Friends_and_family Family
10/10
Exceptional
23 Mar 2023
Sharolyn

Treated Us Like Royalty

Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.
Friends_and_family Family
10/10
Exceptional
08 Mar 2023
Wezi
This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great
Leisure Self
10/10
Exceptional
05 Mar 2023
Nadiyah
Hyatt is in a great location in Capetown
Leisure Partner
10/10
Exceptional
27 Feb 2023
Allison
All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.
Leisure Family
2/10
Poor
26 Feb 2023
Verified traveler

Worst part of Cape Town trip

It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room.

Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes).

Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.
Partner
4/10
Poor
03 Feb 2023
Marina
I was really disappointed with the apparent lack of care to real customer service. The stand up lamp was broken in our room. The telephone hand set was not working properly, the sliding door between the bedroom, bathroom was stuck. Obviously the room was not checked before our arrival. The first call for help was forgotten until I so complained with a second call. The lamp and handset were removed never to be seen again. We were never advised about the elevator in the hotel to the parking garage underground and when coming back one night, we were concerned for our safety that we had to walk from the parking garage outside to the hotel front door. We were thereafter told about the internal elevator by the independent travel desk. The staff were polite and seemed to be doing a good job but obviously not good enough.
Leisure Family
10/10
Exceptional
02 Feb 2023
Mark

Cape Town

All the hotel Colleagues from cleaners to reception, front door and breakfast team were excellent. They could not be more helpful and made me feel at home….thank you
Self
10/10
Exceptional
30 Jan 2023
Keith
The room was lovely, the breakfast buffet was incredible!!!
Leisure Partner
10/10
Exceptional
28 Jan 2023
Bryan
It’s a nice hotel, really clean, in a really cool neighborhood.

PRO:
- in Bo Kaap, which is really cool
- has shops around, and within walking distance to Long Street
- definitely make sure you get the Mountain View room
- really close to basically everything
- staff is super friendly
- in hotel cafe is pretty good
- generator kicks in during loadshed so you only lose out power for a minute or less.

CON:
- the room has a light that doesn’t work
- pool is really small, and the water seems dirty, haven’t seen anyone swam in it
- not sure how the sauna works at the gym (knob seems broken?)
- bathroom in the room is really nice, really great tub

Something’s to consider:
- WiFi could be kind of weak
- the Starbucks inside is… okay I guess?
- a lot of random people around, basically people looking for money, so don’t respond to people trying to talk to you that you don’t recognize
Leisure Partner
10/10
Exceptional
27 Jan 2023
Nigel

Great Hotel

Great hotel for the price, just lacking some basics like shower gel being replaced.
Partner
10/10
Exceptional
14 Jan 2023
Rebecca
Clean, nice, great staff, in a great area and location. Very pleased with my stay.
Leisure Friends
10/10
Exceptional
10 Jan 2023
Susan
The Best service, amazing rooms and bathrooms, great restaurant! Will definitely be back!!!!!
Leisure Family
10/10
Exceptional
03 Jan 2023
Joel
Exceptional staff in all departments, get to know you by name , great travel desk for all your holiday needs .
Leisure Self
8/10
Excellent
26 Dec 2022
Reine
Mass confusion at breakfast restaurant although the food and the selection were exceptional.
Did not get our wake up call, although it was not a major problem for us.
The staff were extremely friendly and helpful
Leisure
10/10
Exceptional
23 Dec 2022
Kazimiera
Friendly and great helpful staff and a very selective breakfast buffet..
Leisure Partner
10/10
Exceptional
15 Sep 2022
Beatrix
I was very pleased with our stay at the hotel. The price was reasonable and the service excellent. The buffet breakfast was super as well. We have not known about it before but we had a free transportation possibility to V&A Waterfront. That came very handy because the streets did not feel safe enough for walking.
Leisure Partner
10/10
Exceptional
07 Sep 2022
Cristina
We had a great stay. Staff were wonderful and room was very comfortable and clean.
Leisure
10/10
Exceptional
18 Aug 2022
Lateshia
I will hold my experience in Cape Town to my heart. The amazing team their especially JP went above and beyond to make my stay there an ultimate pleasure. The travel desk ensured that I was able to experience the best that Cape Town had to offer. The hotel is right in the historic Bo Kapp area which offered so me unique learning opportunities. I can’t wait to return to
Leisure Self

Location & surroundings

Hyatt Regency Cape Town
126 Buitengracht St, Cape Town City Centre, Cape Town, South Africa

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Hyatt Regency Cape Town

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