Name: Hotel Mulino di Firenze, WorldHotels Crafted
Address: Via Villamagna 119, 119, Firenze, 50126, IT

10/10

Exceptional

10 Jul 2026

Tracy

Such a lovely property!
The grounds are beautiful and having a pool to use after a hot day of walking around is wonderful. We found our dinner in the restaurant to be excellent!
Good breakfast buffet!
The only slight downside is if you want to go into Florence every day, while they do offer a shuttle, it stops quite a walk from the centre of town and the schedule isn’t always convenient so we needed up taking taxis a lot which added up financially. Still worth the area and the hotel but be aware of location.
We loved it!

6/10

Pleasant

24 Jun 2026

Emilia

It is a very quiet hotel. The spa was wonderful. The Bar is overpriced
For food. The staff is wonderful.

Partner

10/10

Exceptional

24 Jun 2026

Mackenzie

Very charming property. Staff were helpful and the room was clean. Be mindful that it is a bit far from the 'main' area of Florence so this is good to factor in when you have to make your initial check in from the airport or train station. The hotel has a shuttle multiple times a day to get you closer to the museums, shopping, etc. during your stay. Overall, would definitely recommend staying here!

10/10

Exceptional

24 Jun 2026

Michele

Parking was in a secure garage and easy but you have to see reception first. Staff were amazing and very accommodating. I did see one receptionist get abused by a guest (not sure why) but if she had that big a problem she should have asked for the manager and not abused the receptionist. Meals and bar were easy restaurant was amazing. We only stayed one night but would love to have stayed 2. If you dont want a big restaurant meal you can just have a pizza or something light at the bar which is great. A must stay if you are in the area. They do have a shuttle to Florence but it is a 20min walk from the shuttle to the middle of Florence which you are told about before you get the shuttle.

Partner

10/10

Exceptional

16 Jun 2026

Jennifer Ann

I loved everything about this hotel. The property, the staff, the view, the room. I would highly recommend staying here. We stayed 7 nights to attend my daughter's wedding. The room was adorable, clean, comfortable, and had a view to die for. The bathroom was very spacious. The property is spectacular with flowers everywhere, clean, well maintained, and peaceful. We ventured out for wedding activities and a bit of shopping but stayed at the hotel most of the trip because it was so enjoyable. We had massages, excellent. We played cards on the patio at the bar, excellent service. The front desk assisted us every day with taxis, water, a fan, toiletries if we missed housecleaning. Whatever we requested, they accommodated; superb customer service. I worked with them from the States before our arrival and they arranged for a car to greet us at the airport and bring us to the hotel upon arrival. My daughter tried to talk us into changing to another hotel closer to City Center and I am so thankful that we did not. We thoroughly enjoyed our stay at Hotel Mulino di Firenze.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Matthew

Brilliant hotel- it has a great breakfast and the amenities were first class. Only slight downside is it’s a little further out of town but you know this when booking- they also have a shuttle bus!

Partner

10/10

Exceptional

10 Jun 2026

Jaime

Sylvia was amazing and very helpful. Night staff helped us with a quick bite after the kitchen closed due to late arrival. Very unique and intimate setting.

10/10

Exceptional

01 Jun 2026

Asieh

It was amazing experience!
Food is expensive comparing to restaurants but atmosphere and property is so nice.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Amy

Was truly as beautiful and luxurious as it looks. I loved the staff. They were so kind always. Breakfast was great for a baby and adults. Saved us this trip with a 10 month old! So peaceful and close to Florence. Highly recommend.

Family_with_children

10/10

Exceptional

12 May 2026

Allison

AMAZING stay for our honeymoon. The property is beautiful, the staff is amazing - it’s everything we could have asked for!

Partner

10/10

Exceptional

10 May 2026

Tejal

Beautiful place next to the river. Would recommend to anyone who wants to be near Florence but experience the serenity of the countryside.

Partner

10/10

Exceptional

29 Apr 2026

Rebecca

Beautiful, picturesque location stationed right by River Arno. Delicious restaurant options for dinner. Front staff was friendly and helpful. Deeply appreciated the room upgrade with a stunning lookout of the grounds. Only wished the bumpin' music in the clubhouse (?) was a bit quieter during sleeping hours. Thank you for a memorable stay overall.

Partner

10/10

Exceptional

26 Apr 2026

Jose

Just excellent. Great tranquil location.

10/10

Exceptional

18 Apr 2026

SANDRA

Perfect place perfect customer service. I will
Come again

Partner

10/10

Exceptional

10 Apr 2026

ali haider

One of the best experiences ever.

10/10

Exceptional

06 Apr 2026

Jordan Christopher

Amazing staff, beautiful property, quiet and amazing on site restaurant. Absolutely beautiful location.

6/10

Pleasant

04 Apr 2026

Deborah

The hotel staff was outstanding! We just had one big disappointment. We booked this hotel because it listed a shuttle to the city center. We didn’t learn until after we booked and couldn’t get a refund that the shuttle service wasn’t starting until April 1, 2026. As a result we spent a lot of money on transportation to and from the hotel which we hadn’t planned on.

The food at the hotel is excellent! The staff so accomodating and helpful! The only reason we gave one less star on cleanliness is that we had an ant problem in our bathroom. When we called they came right away and vacuumed up the ants but they were active outside and trying to get back in so we plugged the hole ourselves.

Family

10/10

Exceptional

15 Mar 2026

Michael

Absolutely made the whole trip to Florence. What an amazing place to stay, staff, food, service all top of the line!!! Can’t wait to go back!

10/10

Exceptional

08 Mar 2026

NOEMI

quite, clean and amazing staff

Self

10/10

Exceptional

27 Jan 2026

Wilfrido

Beautiful views !!

10/10

Exceptional

03 Jan 2026

Susan

The staff is very personable, friendly, and helpful. There is a spa atmosphere and a sauna and steam room for guests to use.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Lesbia

This hotel was one of the best we have ever stayed in. Despite our early arrival, the staff was able to accommodate us with a room right away. While we waited, we explored the property and were immediately impressed by the stunning views. Our bags were delivered to our room for us, allowing us to fully enjoy our time on the grounds.

The staff was exceptionally helpful, and the housekeeping team did an outstanding job keeping our room spotless and ensuring our refrigerator was always stocked with water. Overall, the property offered breathtaking views, excellent cleanliness, and warm, friendly service.
We loved every bit of it 10/10 recommend!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Matthew

Great room with a lovely view. The breakfast and evening meals were excellent, as was the service in all areas of the hotel. Staff were very friendly and helpful. The features in the hotel which showed aspects of its past and the location by the river and weir were ideal. Lovely pool area with towels provided too.
We had to wait a while to check in though as there was only one person on the desk and the couple in front had a problem which needed to be resolved.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Jeffrey

Food was awesome; Staff was top shelf and very professional

Leisure Partner

10/10

Exceptional

04 Nov 2025

Sherri

Room was very clean and authentic Italian decor. The hotel is a renovated mill right in the river. Front staff so very helpful. The restaurant had incredible food. Best dessert I have ever had. Chocoltiamo a creation of the chef. Perfect textures and flavours of chocolate. Couldn’t have been happier with this choice of place to stay.

10/10

Exceptional

13 Oct 2025

Aimee

Hotel Mulino de Firenze is an absolutely stunning property! The grounds are beautiful and well cared for, with a rustic charm that makes the whole place feel peaceful and authentic. The staff were incredibly friendly and accommodating throughout our stay, always making sure we felt welcome.

One of the highlights was the gorgeous sauna and spa area — rustic, cozy, and available for free private bookings, which was such a treat. The breakfast each morning was delicious and plentiful, with a great variety to start the day right. We also appreciated the convenient shuttle service into the city center for just 2 euros each way.

The entire hotel smelled amazing, adding to the overall relaxing atmosphere. It’s a bit outside the main area, so it’s not really walking distance to amenities, but the quiet countryside feel more than makes up for it. Just plan accordingly for transportation.

A truly charming and memorable stay — highly recommended!

Leisure Friends

10/10

Exceptional

03 Oct 2025

Micah

Very friendly and welcoming staff. Breakfast and service was excellent! Very helpful with taxi services and shuttle accomodations! We also needed guidance with transportation at the train station and staff provided all the useful tips which prepared us for our first train experience in Italy! I felt intimidated with the train travel planning but staff was very knowledgeable!

Leisure Family

10/10

Exceptional

03 Oct 2025

Corey

Fantastic hotel with great services. Utilized the pool, the laundry service, the lobby bar, the safe underground parking.

Reception is great. They speak fantastic English and help guide you through your trip into the city of Florence if you’re driving.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Carl

This hotel is situated on a beautiful plot of land next to the Arno river, with a picturesque courtyard, excellent amenities, and extremely professional and helpful staff. Getting here is a little tricky as it is a little out of the way, so it is probably easiest to take a taxi if arriving from the train station. The hotel does offer a shuttle service at times throughout the day that picks up and drops off about a 15-20 minute walk from the action of downtown Florence, which is easier than taking the bus. The restaurant, bar, and breakfast provided were all excellent. There is an \"optional\" service charge at the end of the stay, which seemed fair given how helpful the staff was in arranging transportation, spa service, and servicing the room. If you stay here, make sure to take advantage of the spa! We would definitely stay here again

Leisure Partner

10/10

Exceptional

30 Sep 2025

Rick

Beautiful spot on the Arno River

Loved the space by the spa as it was easy to find a free sofa to read, relax and grab a glass of wine. The massage was excellent. Shuttle was very convenient. Marco our waiter at dinner was an A++++. He suggested many tips regarding the menu, wines, Florence. Our favorite person of the entire 2 week trip

Partner

10/10

Exceptional

26 Sep 2025

Olivia

Absolutely loved this property. Staff were extremely friendly and helpful, the hotel itself was very clean. Restaurant on site was amazing.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Ashley

The property and staff were incredible! The only dislike was the drinks at the bar were VERY expensive. Otherwise a great experience, delicious food and fantastic staff. I sent the staff several questions before our arrival and they were very responsive. They also helped us set up an airport ride in the morning.

Leisure Friends

2/10

Poor

19 Sep 2025

jeff

I was at first thrilled with the visuals, as the pictures on Expedia don't do it justice. But I booked a room for 2 adults with 2 beds. One bed was obviously very well used. The other one was impossible to sleep on. So don't pay these people for 2 beds no matter what you do. Then there was the non stop flow of mosquitos through the AC to eat us all night long. Then when I was told that it was no problem to NOT pay their self created gratuity of 100 euros, and chose not to. The girl with the orange hair at the front desk purposely made both of my credit cards get denied. When both cards had in excess of $10,000 credit on them. Presumably just to embarrass me. Then my daughter had to pay the $340 extra for meals and other money that was wasted on this place. Plus it's WAY far away from ANYTHING interesting. And the \" Free Shuttle Service\" that they offer was always mysteriously booked full. So anytime we wanted to get anywhere, we had to walk down an extremely narrow lane that was walled off on both sides 4 feet high, so if a car racing past happened to miscalculate the distance, then you would be at least seriously injured. Walk 20 minutes to a bus stop, and another 40 minuts on the bus. So add an hour of travel between the hotel and Florence both ways. Unless you have a car. I'm 58, and have never stayed anywhere so completely unacceptable!
Stay AWAY!!

Leisure Family

8/10

Excellent

01 Sep 2025

Ruben

El
Hotel es muy simpático y la habitación estuvo muy bien. El personal es poco servicial (los de restaurante)

Leisure Family

8/10

Excellent

12 Aug 2025

Camille

Very insolated from the rest of the town, and the spa was not working when we were there

Leisure Family

10/10

Exceptional

23 Jul 2025

Delfina

This hotel was incredible, I can’t wait to go back again! The staff is incredible, the property is so beautiful. It’s one of my favorite hotels I have stayed at so far. Words can’t do justice of how beautiful it is!

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Fausto

Very nice place and quit for relax

Leisure Family

10/10

Exceptional

14 Jul 2025

Alan

Amazing staff and beautiful property

Business_and_leisure Family

8/10

Excellent

11 Jul 2025

Jacquie

The staff was very friendly and helpful but limited transportation access and major construction nearby not disclosed which made things difficult.

Leisure Friends

10/10

Exceptional

11 Jul 2025

Rachel Amelia Grace

A beautiful converted old mill with lots of charm. Perfect place to stay. We will be returning

10/10

Exceptional

10 Jul 2025

Zayneb

Loved the location. Super clean and great staff ❤️would definitely come back to this gem of a hotel.

Leisure

10/10

Exceptional

28 Jun 2025

Craig

.

4/10

Poor

22 Jun 2025

Shaneixqui

The property is very beautiful, the managers were nice and tried their best to be accommodating. Not all of the staff was nice, there was a strange smell in the bathroom of our original room, it took a lot of discussion and back and forth to change rooms. They gave us a new room after them letting us know that we really shouldn’t be in the new room because it was more expensive than the one we booked, but I explained that making an exception for the negative experience and mouldy/bad odour wasn’t our fault. They finally agreed. The second room was fine but after all the back and forth and the negative experience with a staff member who was rude to my friend, we decided to leave and book somewhere else.

I asked for a refund and they declined, they also declined through Expedia, so I paid for another day we weren’t there despite letting them know very early the day before we’d be leaving.

Leisure Friends

10/10

Exceptional

10 Jun 2025

Chris

It was the perfect place to stay with a welcoming staff and great restaraunt

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Antoinette

I was looking for a relaxing stay that was far enough from the city center but also still close enough to do some activities. Hotel Mulino was exactly that. The staff was very friendly and eager to help with any requests whether it be taxis, irons, wine recommendations, etc. I would definitely book again.

Self

10/10

Exceptional

22 May 2025

Andrea

Soggiorno rilassante e come a casa

Business Family

10/10

Exceptional

17 May 2025

Patsy

They are amazing, the nicest people work here the hotel is just gorgeous.

Leisure Partner

10/10

Exceptional

09 May 2025

Nicholas

Property and staff are fantastic! Very helpful with any needs or questions. As far as back and forth from the city: they have a shuttle option. The easiest thing to do ,is have them order you a cab. You can also have a restaurant call you a cab for the way back. I would stay here again. The sound of the river is so nice.

Leisure Family

6/10

Pleasant

08 Dec 2024

AMANDA

Staff was certainly friendly and helpful. Breakfast was repetitive and unimaginative, therefore overpriced. Biggest downfall was the exclusion of the shuttle in to town,mentioned on the websites. They refused to take responsibility for that mistake which cost us significantly having to pay taxis every day. Still, the staff was pleasant and helpful.

Leisure Partner

6/10

Pleasant

16 Nov 2024

ALEJANDRO

Very far from Florence. Bad food. Very humid in the room. Very helpful staff but poor hotel organization.

Leisure Family

10/10

Exceptional

13 Oct 2024

Lauren

Beautiful place on the outskirts of the city.

10/10

Exceptional

11 Oct 2024

Jeanine

Loved our stay! The entire property is so beautiful, the staff is extremely friendly and helpful. Do the breakfast buffet—best I’ve ever seen and so worth it before you take the shuttle (EUR 2.50 pp) into the city to explore.

10/10

Exceptional

09 Oct 2024

Patricia

This property is absolutely beautiful! So much interesting history in this picturesque setting. The staff were so accommodating, friendly and professional. It was a wonderful experience it and I highly recommend it!

Leisure Friends

10/10

Exceptional

24 Sep 2024

Sonja

Beautiful property, helpful and friendly staff. We enjoyed the spa, restaurant, bar and the parking garage was very helpful.

Took their shuttle into the city for the day.

Definitely recommend!

Leisure Partner

10/10

Exceptional

18 Sep 2024

Emma

Fantastic stay, would recommend to anyone and everyone!

10/10

Exceptional

18 Sep 2024

Gloria

It was a very nice hotel

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Johanna

Amazing hotel 10 min. Away from town.

Absolutely incredible hotel.

We are city people so it was nice not to be in the center of noise and business here. Traveling in August is a relentlessly hot time to be in the city, so having the benefit of a pool was really incredible. Al fresco dining by the river with waterfalls was peaceful and a great respite from the very busy city.

The bathrooms and room were well equipped and oh how I wish I could replicate this bathroom. Just lovely. Bidet, jacuzzi tub, gorgeous marble.

Staff was so friendly and accommodating. The property is rustic and beautiful with lots of nice outdoor space to stare at the river. Another benefit is a €2,50 shuttle to town. It doesn’t drop you in the center but a 15 minute walk across the river gets you to the action. A local bus a 12 min. Walk from the hotel is also a great option from the same shuttle drop area. Use google maps transportation to see the bus stops and navigate. Use your phone to tap and pay per ride. Note that you may only buy one ticket per credit card.

The bar is impressive! These young barkeeps have a very impressive cocktail list and the ingredients they use for their Negronis are absolutely outstanding. Honestly should have an award. They make their own aromatics and kombucha. Our absolute favorite Negroni we’ve ever had.

All and all a great stay. Would love to visit again!!

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

Thomas

The whole property was unique, a transformed mill of some sort on the Arno river. Each room is unique, staff could not be more friendly and knowledgeable. A little out of the way as far as shopping and restaurants go, but they do have a shuttle to Florence.

Leisure Family

10/10

Exceptional

13 Aug 2024

Bernadette

Hidden jewel.

This property is absolutely beautiful. The staff were friendly and accomodating. They offer shuttle services to and from the center of Florence.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

MICHELLE

The hotel was beautiful and super clean. The staff was amazing - polite, professional, friendly. They went out of their way to help with everything we needed. Walter and Andrea ( receptionists) were truly great.

Leisure Family

10/10

Exceptional

28 Jul 2024

LATHA

Loved the stay at the hotel the rooms are great, breakfast is great and good service , won’t recommend dinner
the spa and sauna is relaxing, the outdoor pool is great for a hot summer day.

Leisure Family

8/10

Excellent

27 Jul 2024

The Hawke

Beautiul property but 20 min by bus out of Florence. Great restaurants just down the road.

Leisure Family

10/10

Exceptional

21 Jul 2024

Heather

Beautiful property with an exceptional staff. We enjoyed the quiet location and the pool after a long hot day of exploring Florence.

Leisure Family

10/10

Exceptional

13 Jul 2024

Kristina

Beautiful & relaxing

Nice stay away from busy Florence, but close enough to either shuttle or taxi (taxi was approx 23euros). Relaxing environment and beautiful landscape. We got to the hotel super early as we left Cinque Terre to drop a feiend at FLR airport but wanted to sit for a few minutes. Front desk was nice and helpful. We enjoyed the spa which was located downstairs in a beautiful and relaxing room and the therapist was amazing. 3 of us received 3 different massages. The bar had delicious light food and drinks were good. Dinner at the restaurant was delicious and enjoyable, with great service. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Jovane

…

Leisure Partner

10/10

Exceptional

05 Jul 2024

Flavio

The hotel is located in a very beatiful area near the Arno river providing fantastic landscapes. Room very confortable and staff friendly and helpful.

Leisure

10/10

Exceptional

25 Jun 2024

Syeda

Spacious room, rustic and clean charm, amazing views

Leisure Family

6/10

Pleasant

23 Jun 2024

Rose

It is about a 25-35 minute drive into Florence city centre. Very isolated with limited dining options nearby. There is a shuttle that drops you about 20 minutes walk into the city which was welcomed and only cost 1.50 euro per person. There was limited dining options at the restaurant with only the restaurant and in-room dining in the hotel. We were charged an ‘optional’ service fee for tips at the end of our stay on our bill. Doesn’t feel very optional when it is already added. I didn’t feel like we were serviced above and beyond but ended up paying an extra AUD$100 on top of our bill because of this service/tip ‘optional’ fee.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Verified traveler

Beautiful hotel

Beautiful hotel in a beautiful location. The service was helpful, informative and made us feel welcome. It was quiet and peaceful. Breakfast was delicious. The only drawback is how far it is from the city center. We used several modes to travel between the city center and the hotel: shuttle + walking, shuttle + bus, taxi. Onsite parking was very convenient.

Partner

10/10

Exceptional

10 Jun 2024

Josh

Hotel was very beautiful.

Leisure Partner

10/10

Exceptional

22 May 2024

Gabriella

My husband and I stayed here at the end of our honeymoon trip and it was so calming and relaxing to stay here! The spa access was so nice. The food was great and the staff was super friendly and accommodating!

When we left my husband forgot his wedding band in the room, but we had already gotten to the airport so when I called the staff went above and beyond to find his ring and when they did they sent a taxi to the airport to give it to us. Was beyond amazing of them to do that for us!

We will defiantly stay here again in the future!

Leisure Partner

10/10

Exceptional

21 May 2024

CJ

Such a cool property with incredible grounds. Staff is lovely and accommodating. Breakfast was delicious. We loved their little cocktail bar, especially their ~infused ice water~ and the drinks were creative and of quality.

Wish we had more time in Florence, I could have sat by the pool for hours. Loved the bathroom, especially the bathtub/shower. The shuttle was lovely, clean, and convenient.

Be sure to plan for some exploration time, as this twisty, funky, BEAUTIFUL property has so much to discover. We love Molino di Firenze!

Leisure Partner

10/10

Exceptional

20 May 2024

Brooke

The property is beautiful, it is outside of town and wife said dinner was her favorite anywhere

Leisure Partner

10/10

Exceptional

16 May 2024

Nathan

Beautiful property 15-20 min from dowtown florence! Staff was efficient and polite. The rooms were clean with a great asthetic. The dining options were fantastic with the dining room located on a terrace with a great view of the Arno River. Is a little far from town, so would need a car or plan to taxi or take their shuttle. The shuttle runs late in the morning and early evening, so it can be a be inconvenient at times.

10/10

Exceptional

28 Apr 2024

Jill

This place was very nice, clean and excellent staff! The restaurant was the best dinner we had so far in Italy.

Leisure Family

10/10

Exceptional

12 Apr 2024

Jennifer

Beautiful hotel! Very clean, beautiful grounds, kind and helpful staff. We loved our stay! It’s outside of the city a bit, but they offer a shuttle It’s in a less touristy area which is a bonus.

Leisure Partner

10/10

Exceptional

09 Apr 2024

Jason

Wow, staff was very helpful and the place was beautiful.

Leisure Family

6/10

Pleasant

20 Sep 2023

Jennifer

Positive:
Liked the overall feel of the hotel due to the old world charm and the quality of the finishes and decor
Mohammed who was at the concierge and was helpful courteous and a welcoming presence.
Pleasantly surprised by the relaxing spa included in our stay as well as the pool lounge area which was a nice place to unwind after a day in Florence.
The parking was included in price which was a positive as we arrived in a rental car (much needed at this location to see anything and to leave property for food and drinks)

Negatives:

•The street nearby the hotel is under construction so the Google map directions were incorrect. When we called for help the person gave no assistance really and didn’t seem to care what a problem it was finding the hotel. I wish they had emailed the proper directions and advance notice that this construction changed the access road to hotel.
it seemed as tho the hotel was short staffed and the staff especially food and bar servers were overwhelmed and under trained. The service at the bar and dining room was basically non existent and we were turned away from dinner twice when we asked to dine at the hotel despite the indoor dining room
Being completely empty both times. Seemed very odd
The bar should have been an option but we were unable to get food at bar twice when we tried
Totally disappointing…
Need seating outdoors as the back courtyard had no chairs or seating options
No service at pool - not a 4 star experience

Leisure Partner

10/10

Exceptional

15 Sep 2023

Marcia

This is a lovely and peaceful hotel situated right on the Arno. We had a beautiful room with direct access to a large stone terrace. I could have spent all day just watching the ducks, cormorants and herons fish. Staff was friendly and responsive. Because it is not in Florence proper, this might not be a good choice for those who wish to have the city at their fingertips, although the hotel does provide limited shuttle service to central Florence.

Leisure Partner

2/10

Poor

12 Aug 2023

Alec

Dirty would be an understatement. From black mold in a bathtub, their “best room” facing their decrepit back patio, their food dry, overcooked, homeless men bathing in the Arno in front of the pool, spa features only to accommodate 1 person at a time, this hotel is a scam. Their staff are not at all focused on hospitality. When asked to call a cab, they forgot, having us miss our cooking class.

In attempts to rectify our already tarnished experience, we were “upgraded” to a larger room, without air conditioning, and expected to move our own luggage at 1AM.

This was a terrible experience 0 stars.

Leisure Partner

10/10

Exceptional

01 Aug 2023

Daniel

Lovely property. Great staff. F&B were ok. They have a great opportunity to improve them, tend to the pool area, etc.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2023

Christine

Great place!

Amazing experience. Food was spectacular. Staff was very friendly and very professional. Loved it!

Partner

8/10

Excellent

11 Jul 2023

Meghan

Greta place just outside Florence! Loved the shuttle and the location. Great views

Leisure Partner

6/10

Pleasant

04 Jun 2023

DARA

Let me start with the positive. The staff is beyond amazing. They are so accommodating and friendly. The views are spectacular, the decor, the smell of flowers as you walk through the hallways leaves you breathless.

The food is atrocious unfortunately. The spaghetti was the only item tasty. The pricing for the quality is O!! There are over 100 phenomenal places to dine in the city of Florence. You will love everything!!!

On our last night, we were woken up itching uncontrollably as mosquitoes flooded our bedroom. Yes, we are on the river and understand, however when we approached the front desk at 3 am, we were provided 2 plug in repellents. When I mentioned it to the manager in the morning, we were told we should have received at check out. We never knew nor received.

Your choice to stay.

Leisure Family

4/10

Poor

29 May 2023

Helena

We were doing a few places in Italy but this property was what I was looking most forward to based on the website and all the other reviews. But upon arrival one thing after another kept disappointing. Firstly, as a 4 star I expected more from the front desk/ concierge. They didn’t seem to know their area when we tried to rent a car or scooter. We had to find places on our own that they didn’t even realize existed. The property seems close to Florence downtown when you Google search it, but in actuality you need a vehicle. There is very little walking distance, no public transportation and most disappointing the shuttle is only 3x in the morning and evening (before dinner time) and fills up quickly leaving you stranded to get a taxi which is expensive for a relatively short ride. The restaurant on site also fills up and they don’t direct you well to alternative restaurants that you can easily get to. Our first night although we were told the bar closed at 11, we couldn’t get a drink because it closed early before 9 for no reason. We were celebrating an anniversary so I emailed the property before hand to confirm the bed size wasn’t too small for two. Unfortunately it ended up being two twin beds stuck together so we had a hard hump and gap in the middle between us. The room was so small that one person had to climb over the other in bed to get to the bathroom. The bathrooms were pretty nice but somehow when I took a shower after midnight there was only cold water! Ugh!

Leisure Partner

10/10

Exceptional

26 May 2023

Fadhel

Very nice and quite hotel

Leisure Family

10/10

Exceptional

09 May 2023

James

The property was absolutely beautiful, quite, classy and great customer service. Im already thinking about returning. We had a wonderful time the staff is excellent!

Business_and_leisure Family

10/10

Exceptional

08 Apr 2023

Richard

Nothing but great reviews!

Leisure Family

10/10

Exceptional

10 Oct 2022

Isabel

We love it

Leisure Family

8/10

Excellent

02 Oct 2022

Valerie

Beautiful hotel, restaurant a bit disappointing

The Mulino is a beautiful hotel in a lovely, quiet location on the river Arno. Our room was comfortable and clean, with tea and coffee making facilities. The staff were courteous and helpful (especially Marina on reception).

We were a bit disappointed with the restaurant, as the evening menu is quite limited and did not change during the week we were there. Breakfast is very good, although there were few cooked options (except on request). There is only one other restaurant (rustic seafood style) within easy walking distance.

Partner

10/10

Exceptional

19 Sep 2022

Robin

The concierge was very helpful and friendly.

Leisure Partner

10/10

Exceptional

19 Aug 2022

william

An Out-of-the-Way Lovely Hotel

The Hotel Mulino di Firenze was a wonderful, out-of-the-way hotel that had all the Tuscany pleasantries I imagined Italy would have. And it did. A county setting, a lack-adaisical river, distant hills of both olive trees and grapevine landscapes; a VERY cold pool (below a VERY hot sun), and the other guests seemed as happy as us just to hang out. The staff who spoke some English were very friendly and happily offered touring suggestions. This was a very quiet hotel and the breakfasts we had pre-ordered through Hotels.com were delicious. One thing: the pic with the slightly green water w/the fountain in the center? It was empty during our stay. Maybe they're repairing it. Still, I posted pics of what it looked like when we stayed. I had NO regrets in not staying in the city's center. It was SO busy there. Glad I could come back to my quite and lovely hotel, only a 15-20 minute taxi drive.

Partner

10/10

Exceptional

01 Aug 2022

Julie

Relax on the River

I can't say enough about this hotel. The rooms were beyond my expectation with marble deco in the bathroom, a balcony, air conditioning, and so clean. It was difficult to leave. The views from the hotel are spectacular. The pool is beautiful and the staff were so helpful. The courtyard environment with the tables and fountain are charming. I would definetely return.

Friends_and_family Friends

8/10

Excellent

12 Jul 2022

Karla

Nice hotel
Rooms very very small
Felt like a labyrinth
Not easy with luggage
Hotel restaurants horrible and expensive
Nice bathrooms
Nothing near by
Lots of mosquitos in pergola
Quiet neighborhood

Leisure Family

10/10

Exceptional

28 Apr 2022

Heidi

This is our 5th time staying at Mulino and we will keep coming back! The property is a beautiful oasis just outside of Florence. The staff is always friendly and helpful. We love it and hope to be back soon!

Leisure Partner

10/10

Exceptional

11 Jan 2020

Simon

Lovely situated and close enough to the center

On the river banks, a few kilometers from Florence. Comfortable, charming and quiet. Nice breakfast in a nice room overlooking at the Arno banks, walking distance to the nearby village. The staff was courteous and welcoming. Private parking. A good find

Partner

10/10

Exceptional

31 Dec 2019

Verified traveler

Excelente hotel. Quartos bons, ótimo serviço, funcionários muito atenciosos. A cozinha que deixa a desejar, pois o hotel fica um pouco distante do centro e acabamos jantando todas as noites. O restante foi nota 10.

Friends_and_family Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Beautiful historic property. Well maintained, friendly and helpful staff.

Leisure Partner

10/10

Exceptional

21 Oct 2019

John

The rooms had a great rustic look and feel of the Tuscany country side plus breakfast offered was awesome and extremely good. I would recommend staying there and definitely would book it again.

Leisure Partner

10/10

Exceptional

18 Oct 2019

Verified traveler

I loved that it was off from the city. Away from the crowd. The staff was very attentive and helpful. The grounds were beautiful. The room was perfect. The bed was very comfortable. I thought they would get sick of my girlfriend and I ordering so many Americanos!! I would visit again

Leisure Partner