Name: Hotel Gaivota Azores
Address: Av. Infante Dom Henrique, 103, Ponta Delgada, 9500-764, PT

10/10

Exceptional

21 Jul 2026

Ashley

Great stay, friendly staff

Family_with_children

2/10

Poor

20 Jul 2026

Sébastien

The room is nothing like what is shown in the listing. The view is completely different from the photos: instead of the attractive scenery advertised, it overlooks an unattractive vacant lot. The balconies are extremely small, and the furniture is very basic and lacks any character.

At this price point, I expected a much higher standard. The listing is misleading and creates expectations that are simply not met. I genuinely regret booking this room and feel that I paid far more than what it is actually worth.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Freddy

Property front desk person was very helpful with the check-in process and getting us checked in a few hours early. Person was also very helpful with helping us coordinate parking since there is no on-site parking for the hotel and you're basically having to park on the street. Front desk hotel personnel was very very helpful.

Partner

10/10

Exceptional

08 Jul 2026

Michael

Staff went above and beyond - very friendly. Hotel was clean and well maintained.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Omar

Amazing views and terrific location close to town! Delicious breakfast!

Family

8/10

Excellent

02 Jul 2026

Scott

The property was clean, view was beautiful, location perfect and staff were excellent! The room was great and spacious. The breakfast was also very good.

Our only complaint was that we spent extra money on this hotel for a particular room which was to include a loveseat and a large tub wth a view (both clearly shown in a picture when we reserved). Our room did not have the large tub or the loveseat. The room was excellent, however, we paid the extra money for these amenities and did not receive them, making the room not the value for what we paid. They informed me that they had received this complaint from others and changes the pictures but this did not help us.

Having said all of this, I would still highly recommend this hotel.

Partner

10/10

Exceptional

20 Jun 2026

dillan

Great breakfast and location.

Family_with_children

10/10

Exceptional

17 Jun 2026

Carolyn

Hotel was right on the marina near city center. Great location. I was able to drop my bags early and was picked up for my tour there. The service is unmatched. I forgot several things and they were able to help me. In room coffee was amazing as well. When I come back this is the place I'm going to stay.

Self

8/10

Excellent

13 Jun 2026

Taylor

Continental breakfast was lovely, staff was very friendly!

Partner

10/10

Exceptional

07 Jun 2026

Kristin

Hotel Gaivota is located in an outstanding location in Ponta Delgada for convenience to shopping, restaurants, the harbor, and the historic city center. It is also adjacent to a small grocery store that had premade dishes and space to eat outdoors. It was quicker and more affordable than some of the restaurants and food Can be purchase to prepare in the apartments. There is also a pharmacy very nearby and they were helpful in getting some medication for a cold.
The staff at the hotel was very friendly and helpful! They small apartments were spacious and had a wonderful balcony!
I thought the breakfast times were excellent-until 10:30 am! The selections were varied each day and they included an à la carte menu.
Parking is available for 10 Euros/day underground near the hotel.
I would definitely return to Hotel Gaivota on a future trip to Ponta Delgada!

Self

10/10

Exceptional

31 May 2026

James

We booked this hotel in an emergency due to a late canceled flight. Everyone involved was super helpful. The room was spacious and clean. The spa was very nice. All staff are friendly and courteous.

Partner

8/10

Excellent

29 May 2026

Susan

Large suite with kitchen. Good breakfast

10/10

Exceptional

26 May 2026

Jose Francisco

Excellent, very clean, staff very friendly!

Partner

10/10

Exceptional

21 May 2026

Maria

Property is ideally located. Clean comfortable. Staff is excellent and accommodating. I would highly recommend Hotel Gaivota to anyone looking for a reasonably priced place to stay in Ponta Delgada.

Partner

10/10

Exceptional

13 May 2026

Carlos

Yes ... everything was superb and well attended. Fresh fresh fresh

Self

10/10

Exceptional

05 May 2026

Caroline

Appartement 1 chambre propre, confortable et spacieux. Le service quotidien des chambres est excellent avec le lavage de la vaisselle, l'eau, le café Nespresso. La réception est toujours prête à aider. Le déjeuner buffet ou à la carte est très bon. Excellente localisation au centre-ville avec vue sur la marina du balcon. Même si c'est sur la rue principale, ce n'est pas vraiment bruyant et l'appartement est bien insonorisé par rapport à l'extérieur. Points faibles : mauvaise insonorisation avec les autres chambres, la cuisine n'est équipée d'aucune produit de base tel que huile, sel, poivre, etc.

Partner

10/10

Exceptional

03 May 2026

Chung-zong

Hope the breakfast will be included !

Friends

10/10

Exceptional

28 Apr 2026

Shelley

The breakfast was a perfect amount of choices to start the day.
All of the staff at the front desk were very friendly and went out of their way to make sure my stay was good.
I enjoyed the location, as it was easily accessible to the tours that I had booked. (I didn’t know, but the front desk can book tours for you.)
Would definitely stay again on my next visit to Ponta Delgada

Self

10/10

Exceptional

27 Apr 2026

John

Very good selection although basic items remained the same in the buffet

Family

10/10

Exceptional

25 Apr 2026

Jennifer

Superb. We had a seaview junior suite with balcony. Perfect location. Super clean and comfortable. Delicious and nutritious breakfast. Everyone was extremely thoughtful, kind and helpful.Thank you very much.

Partner

10/10

Exceptional

24 Apr 2026

Rose Marie

Great hotel if you’re traveling with a family. We were five people. Has 2 bedrooms and a third small annex off the living room. Staff was very friendly and courteous. Would definitely stay here again.

Family

10/10

Exceptional

13 Apr 2026

Jose

This 4 star property is very clean. The staff are extremely friendly and helpful. The kitchen has all you need to cook a delicious Portuguese meal. It’s close to everything including shopping and restaurants. I will definitely go back. The breakfast was excellent.

6/10

Pleasant

12 Apr 2026

Daniel

Everything started out wonderful. The room was clean, the location of the hotel was convenient, and the amenities were as described. Unfortunately, this changed midway through our trip.
I noticed someone had used some of my lotion. It was sort of frustrating, but I let it go. Later in the week, while we were out exploring the island, someone entered our room and used our bathroom. They didn’t flush, and visibly used the bidet. I immediately reported this to the front desk who checked the key swipes and insisted no one had entered the room. There was construction on the neighboring rooms (which we also weren’t notified about and they would start hammering and drilling as early as 8am) and we were told they had a master key. There were manual key holes on the door as well which explains why the entry wasn’t logged on the keypad. Because someone entered our room, we had to discard all the food and beverages as we weren’t sure if it had been tampered with. We also didn’t feel comfortable leaving the room because we were worried they would enter again. The front desk agent said he reported the incident to the director, but nothing was resolved. It felt very dismissive.

Partner

10/10

Exceptional

26 Mar 2026

Adam

We had a great stay! Breakfast was nice, rooms were very clean, very friendly staff, convenient nearby parking. Only complaint was that the AC unit made some weird noises at night, despite being off.

Friends

10/10

Exceptional

23 Mar 2026

Elaina

Great location! Excellent home away from home.

Partner

10/10

Exceptional

23 Mar 2026

Janet

Front desk staff were excellent at check in and were helpful throughout our stay. Breakfast buffet was excellent including ala carte options. View from balcony was nice overlooking the harbour. Location was excellent in the heart of Ponta Delgada.

Partner

10/10

Exceptional

21 Mar 2026

Anita

The hotel was super clean at all times, the staff was very friendly and helpful, and the included breakfast (both buffet and à la carte) was perfect every single day! We loved our beds and and the proximity to restaurants and shops.

Family

8/10

Excellent

19 Mar 2026

Nadal

No equipped, no AC

10/10

Exceptional

10 Mar 2026

Valerie

Lovely room. Very clean with comfortable bed. Staff were helpful and friendly. I would definitely stay here again. Great breakfast that was included with the price of the room. Hotel is downtown central to everything. Nice grocery store located next to the hotel.

Partner

8/10

Excellent

08 Mar 2026

Ian

We upgraded to an apartment unit and were happy with the amenities provided. The staff were very friendly and efficient and willing to assist us with our needs and questions. Communication was easy. The only complaint is noises from above and in the hallway area. Minor inconvenience. Parking was easy and location great.

Partner

10/10

Exceptional

01 Mar 2026

Antonio Charles

Wonderful location excellent facilites very friendly and helpful staff. Great breakfast.
Highly recommend. 🌟🌟🌟🌟🌟

10/10

Exceptional

26 Feb 2026

Vanitda

Staff are excellent, the breakfast are high quality with choices.

10/10

Exceptional

03 Feb 2026

Daniel

The staff is incredibly nice and helpful

Partner

10/10

Exceptional

01 Feb 2026

Maria

Room spotless. Staff excellent. Location excellent.

Leisure Friends

10/10

Exceptional

31 Jan 2026

John

The hotel staff are very friendly and the room was clean.
A great place to stay in Ponta Delgado

Leisure Friends

10/10

Exceptional

29 Jan 2026

Hugh

Staff were great
Very big and clean rooms and quiet
Perfect location

Self

10/10

Exceptional

22 Jan 2026

Cheryl Anne

This is one of the best hotels that my husband and I have ever stayed in. The staff were so helpful, knowledgeable and friendly. Check-in was easy and they were very helpful in helping us figure out excursions and restaurant recommendations. We stayed in the two bedroom hotel room with ocean views and a balcony. The rooms were nice and big with one large bedroom and one smaller bedroom that overlooked the ocean. The rooms were very clean and were cleaned everyday. We were able to prepare some meals in the hotel room as we had our own stove top and fridge. A nice grocery store was next door. You could buy food, alcohol plus prepared foods. This was a nice bonus. We did use the balcony a lot which was nice to just sit outside. When booking our room the breakfast was included. There was a buffet plus also you could order off a menu. We actually did both. Another great thing about this hotel is the location. It is in the old part of town but you can walk, bike, run on the walkway. Just so close to everything. There is nothing that I can say bad about this hotel. Check-out went smooth and they called for a taxi to come and pick us up. When we come back we will definitely stay at this hotel. Amazing staff

Leisure Partner

10/10

Exceptional

21 Jan 2026

Brianna Elizabeth

Excellent, Staff are so nice, and rooms always cleaned

Leisure Family

10/10

Exceptional

12 Jan 2026

Daniela

Very clean which is my number 1!
Staff are all very nice, especially the cleaning ladies. Breakfast is really good and many options included with your stay. We were upset to have missed it some mornings! Overall I would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

John

Beautiful room with a beautiful view. Excellent staff -- both receptionists and housekeeper.
Delicious buffet breakfasts also

Self

10/10

Exceptional

06 Dec 2025

Jean-Daniel

Room was clean. Staff was helpful and friendly

Leisure

8/10

Excellent

24 Nov 2025

David

Everything was great: room, staff, easy parking. Will stay there again.

Leisure Family

10/10

Exceptional

19 Oct 2025

Laurie

Suite was terrific, views of the harbour were perfect

Partner

10/10

Exceptional

18 Oct 2025

Heather

This was our second visit to Hotel Gaivota Azores and we would come back again gladly. The staff are very warm and friendly, there is a parking pass available to rent, there is free breakfast, they offer a birthday cake delivered to room to celebrate a bday, and the view is amazing. We love it there! Zero complaints!

Leisure Family

10/10

Exceptional

17 Oct 2025

Emma

Amazing hotel

Leisure Family

10/10

Exceptional

15 Oct 2025

Julie

Great location. Great apartments overlooking the harbour. Very clean. Parking is quite expensive though and you can't smoke on your balcony.

Leisure Partner

10/10

Exceptional

14 Oct 2025

David

We had a junior suite which had a large balcony and a fantastic panaramic view of the harbour.
On arrival we were welcomed and checked in speedily and found our room beautifully presented.
Breakfast and eating area very good with lots of choices.
Very central to all that happens in P D and would highly recommend this hotel to anyone.

Partner

10/10

Exceptional

10 Oct 2025

Lisa

Breakfast was excellent, staff friendly and helpful, great walkable location, spacious clean room. Only thing we did not have in the room was an iron but the front desk let us use a steamer. Would stay again.

Leisure Family

8/10

Excellent

07 Oct 2025

Joshua

Property was very clean, good location, attentive staff. We borrowed a towel for the hot springs and were told that it would be 2 euro, but were charged 6 when leaving. Apparently it was per day, even when not having it washed in between. The charge structure could have been clearer. Also, the breakfast could use improvement. The eggs (scrambled and omelet) aren’t seasoned at all. Even just some salt would help. The avocado toast was just bad. I wouldn’t even recognize it as avocado if I didn’t know already. Otherwise, everything was okay.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Cesario

Enjoyed everything!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Andrew

Location and parking excellent. Was not thrilled with their travel breakfast provided on departure.

Partner

10/10

Exceptional

25 Sep 2025

Monika

All excellent.
Great experience

Self

10/10

Exceptional

24 Sep 2025

Jennifer

The hotel had an excellent breakfast with many options at buffet. Loved the tea and coffee station

10/10

Exceptional

20 Sep 2025

Tara

The hotel location is perfect - underground parking across the street for a reasonable price and walkable to all of the marina area and the many stores and restaurants in the area. The staff was second to none!!!
Try for a room with a view as there is no outside amenity area. Breakfast was excellent with a lot of choice plus an la carte menu.

Leisure Friends

10/10

Exceptional

31 Aug 2025

Christina

Really enjoyed our hotel stay! Had a

10/10

Exceptional

28 Aug 2025

Filomena

Clean place

Leisure Family

10/10

Exceptional

25 Aug 2025

Karine

Great hotel. Very comfortable with spacious rooms

Leisure Family

10/10

Exceptional

19 Aug 2025

Nicola

This hotel is wonderful. Brilliant location, super central but quiet rooms. The breakfast is great especiallythe A la carte, do try it all.
Every member of staff from house keeping, front of house, maintenance are so incredibly polite and kind. We couldn't fault it, thank you for an amazing stay

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Christine

The entire team was lovely and very accommodating. Considering my husband was in a wheelchair they did the best they can do with what was available. We truly appreciate the entire team going above and beyond to make our vacation a memorable one.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Cedric

Great stay. All the staff were very helpful.

10/10

Exceptional

27 Jul 2025

Paulo

They are in a great area of downtown and you can walk into all the local shops.

Leisure Family

10/10

Exceptional

24 Jul 2025

Nelia M

Fantastic Staff ...Jason and Bea were extremely helpful and professional.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Brant R

Thid was a really great hotel in the heart of Ponta Delgada. Breakfast was tasty and fresh. Very easy to get to and plenty of options for dining close by. Appreciated that we were right across from the marina. The only negative really was specific to us in that they could not turn on the air conditioning for us in March. Therefore the room was warm. Opening the windows, fix this, but there was some smells of food cooking from the restaurants at street level. This would not keep me from staying at the hotel again.

Leisure

10/10

Exceptional

10 Jul 2025

Susan

Clean, very good breakfast. Excellent location

Leisure Family

10/10

Exceptional

07 Jul 2025

Maria

The property is well kept and clean. The breakfast is amazing! Location is awesome !

The front desk service was fast and also we happened to be lucky and get our room early .

Definitely our go to hotel when we come back to the Azores .

Leisure

10/10

Exceptional

05 Jul 2025

Georgios

It was a great experience. The team was really friendly and helpful. The room was very nice and clean. Also it was very quiet.

Leisure Partner

10/10

Exceptional

03 Jul 2025

SHAUNNA

Beautiful and spacious. Excellent breakfast. Easy parking. Friendly staff. Tons of attractions that are walkable

10/10

Exceptional

02 Jul 2025

kathleen

This was a fantastic place to stay if you want a hotel accommodations but space for family. The bedrooms were large as were the bathrooms. The kitchen area was convenient for snacks,drinks and morning breakfast and heating up leftovers. The morning breakfast in the dinning area in the loby was peefect. Be sure to order off the menu too!! The balacony was nice to sit and people watch with a glass of wine or beer that you can buy at the grocery downstairs. Jason at the front desk was patient, helpful and very accommodating to your needs. He always had answers to your questions. Laura was funny, delightful and made the BEST recommendations for local places to eat dinner. The wait staff and cleaning staff were extremely kind and did a great job daily. The location is in the heart of the pier and at the center of local Punta Delgada life. Walk behind the hotel for shopping cafes and sightseeing traditional cobblestone streets. The hotel is only a short drive to numerous beautiful senic places and rural attractions. Get a taste of all that the Azores have to offer with the best choice of places to stay. Overall 5+ stars for a best experience at a hotel/apartment. Do not hesitate to stay here.

Leisure Family

10/10

Exceptional

01 Jul 2025

Allie

The staff at this hotel made our stay absolutely incredible! Not only were they helpful in providing restaurant recommendations, but they also helped coordinate a tour around the islands (ask for Pedro), taxis to and from different destinations since we didn't rent a car, and just overall were so friendly that it made our stay extra special.

Leisure Friends

10/10

Exceptional

30 Jun 2025

Gregory

Nice clean & modern. Front desk staff very helpful.

Room large and spacious with bice view. Very clean.

Comfortable bed.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Antonio

Spacious rooms. Friendly staff. Everything you need within walking distance.

Leisure

10/10

Exceptional

28 Jun 2025

Alan

Hotel is on the waterfront with a great location for walking to pretty much everything. Rooms are nice and clean with good amenities. Carla at the front was very helpful with extending my stay and varying recommendations for food and fishing opportunities. Breakfast is good and staff friendly and helpful. Thanks for everything!

Leisure

10/10

Exceptional

28 Jun 2025

Joseph

Excellent front desk staff and great breakfast

10/10

Exceptional

20 Jun 2025

Grace Y

We are very satified with our stay at Hotel Gaivota Azores. On top of the quality it provides, the staffs really was very helpful. Especially Carelina(?) who was the best in every way possible to make the guest feel personal.

Partner

8/10

Excellent

19 Jun 2025

Pedro

Staff were very friendly and professional, apartment was amazing and spacious, the only down point it's the view from the rear of the property as it's an abandoned building.

Leisure Family

10/10

Exceptional

10 Jun 2025

David

The rooms were clean, modern and air conditioned. Bathroom and furniture were all in good condition and new. We enjoyed the breakfast each morning and the staff were very friendly and helpful. I forgot my computer charger and called the front desk and they immediately arranged a taxi to drop it off at the airport. It is a great location right on the harbour and walking distance to all the sights in the city.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Eric

Nice hotel

Partner

10/10

Exceptional

31 May 2025

Maria F

Very clean

Leisure Family

10/10

Exceptional

29 May 2025

Diane

Beautiful spacious room. Wonderful staff. Great location, easy walk to city center. Great breakfast

Leisure Friends

10/10

Exceptional

29 May 2025

Grace

I love this hotel

This is my go to hotel. Love the staff and its location.

Self

10/10

Exceptional

28 May 2025

Kylie

This hotel was in a great location. The staff was beyond helpful and gave great advice on thing to do. Breakfast was great and the room was clean and has great AC.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Verified traveler

Great location

The staff was extremely helpful in explaining hiking trails , good suggestions & polite. They like their jobs & it shows. Breakfast was great & plenty to choose from.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Margaret

Excellent choice in Ponta Delgada

Accommodation was very spacious and very clean. Hotel in convenient location. Staff all very pleasant with nothing too much trouble. Breakfast was excellent. Couldn’t fault this hotel and wouldn’t hesitate to recommend them.

Self

10/10

Exceptional

23 May 2025

Steven

Great rooms, wonderful staff

10/10

Exceptional

23 May 2025

Steven

Great rooms wonderful staff.

10/10

Exceptional

11 May 2025

Fernando

Very good hotel and in good area and marine view with lots of good restaurants and very good staff special in breakfast was so good I'm very recommend

Leisure Family

10/10

Exceptional

08 May 2025

Jessica

Great location great staff

10/10

Exceptional

07 May 2025

Randy

The check-in was great. The ladies at the front desk were very helpful and friendly. The walking path along the water is quite nice given the the road is very busy! The shopping and dining options near the hotel are not varied.

Leisure Partner

10/10

Exceptional

03 May 2025

Martin

Love this property and the location. Could not ask for any better.

Leisure Family

10/10

Exceptional

24 Apr 2025

MARIA

Great complementary breakfast. Great friendly hotel staff.

Leisure Friends

10/10

Exceptional

14 Apr 2025

Thomas Hing Kai

We appreciated the help at the front desk. All the staffs were very professional especially Jason. They all are very courteous and helpful. We also enjoyed the breakfast buffet very much as there were a variety of food and drink selections.The kitchen staff and servers were very helpful as well. Our rooms were kept very clean each day.

Leisure Family

10/10

Exceptional

24 Mar 2025

Meghan

This aparthotel was very clean and updated. Staff at front desk were very helpful if you needed something. Breakfast room was nice and food was excellent. We had a two bedroom ocean view which was quiet, clean and had a nice view of the harbor. The sofa bed was sized for small children so they needed to provide us with a rollaway bed for my adult son. Just something to keep in mind as it was not obvious when I booked. The beds in the bedrooms were American doubles, so could not be split into twin beds.

Leisure Family

10/10

Exceptional

14 Mar 2025

Brian

Excellent, helpful, friendly staff. Much appreciated

Leisure Family

10/10

Exceptional

27 Feb 2025

Douglas

Had a great five night stay. At check in we were greeted by Elsa and Alexandra at the reception desk. Both of these ladies are true ambassadors of the hotel and the island. They were so pleasant, informative and willing to go out of their way to ensure we were made aware of all important things like tours, car rental, in house needs, restaurants, shopping, etc. It was a great way to start our visit. Our room was very good, large and quiet despite overlooking the harbour. The room and the entire hotel is spotless. Staff are constantly cleaning all areas of the facility. The breakfast area is very well managed with staff constantly clearing and cleaning tables and replenishing food. As for the staff in the hotel, there wasn’t one who didn’t greet us with pleasantries. It really appeared as though they all enjoyed their jobs and were dedicated to ensuring the guests were treated with respect. Amenities like a constant supply of bottled water, coffee supplies, daily cleaning, plush towels, robes, etc. were all part of an excellent stay. I would highly recommend the Hotel and would most definitely stay there again should we return.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Sarah

Beautiful hotel, friendly staff!

We had a great experience at Hotel Gaivota. It was a really convenient base location to explore Sao Miguel, really clean and comfortable rooms, and friendly staff. Lots to do in the immediate area, and the parking garage right across the street was really convenient for us.

Partner

6/10

Pleasant

04 Jan 2025

Summiaya

Stressful - as per Expedia, check in ends at midnight and to contact the property if you will be arriving after midnight. From Lisbon I messaged the property, they were very prompt to respond that their desk is manned 24/7 so I didn’t have to stress.
We parked on the street - cheap and easy. The room was very nice - crisp but smelled horrible- musty dirty laundry smell. The thermostat was set to heat and could not change it to just fan - opening the balcony door helped.

Loved the coffee and local pastry in the room - lovely b touch.

Pillows were again smelly and very very hard.

Breakfast was excellent !

Leisure Family

10/10

Exceptional

26 Dec 2024

Daniel

Great stay by the port

This location was by the port and was very walkable for everything we needed. Overall we had a great stay and the property was very nice.

Partner

10/10

Exceptional

17 Dec 2024

Philip T S Chua

Excellent stay! Highly recommended.

Self

10/10

Exceptional

08 Dec 2024

Maria

Great location, good breakfast, friendly staff, everything so clean, really enjoyed our stay we had an early flight and they packed us a breakfast, will recommend this hotel.
Thank You Gaivota!

Business_and_leisure

10/10

Exceptional

25 Nov 2024

Marie

Gaivota stuff are so nice and professional, I loved the area too .

Business_and_leisure Family