Sao Miguel Park Hotel

Portugal , Azores
PONTA DELGADA, Rua Manuel Augusto Amaral, S/N
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100 reviews shown

10/10

Exceptional

06 Oct 2025

carla

❤️

Family

6/10

Pleasant

03 Oct 2025

Allyshia

This property is tired. We learned that they are starting renovations next month. Once the renovations are completed, we would stay here again. It is in a good location with many great dining options close by.

Leisure Partner

4/10

Poor

09 Sep 2025

Ana

The room was not up to par and did not meet expectations or the pictures shown on their website. The room was really dated, the carpet was old and looked very dirty. The washroom countertop was old and stained and our sheets were never changed in the six nights we stayed despite leaving the maid a decent tip every morning. We booked a family room and we got a room with four single beds with one of them a cot that was subpar. We kept our room very clean. And to add fuel to the fire, upon checking in we explained that we only needed the hotel up to Sept. 8th not the 9th and they said they couldn’t refund us for the extra night and that we had to pay the full amount of our stay up front! I explained to them that normal protocol is pay at the time of checkout. They later explained that they would refund the extra night and we thanked them but once again at the time of checkout on Sept. 8th they again refused to give me my refund and told me that I would have to call Expedia if I wanted to be refunded for the night! I was extremely upset and frustrated and vowed never to stay at that hotel nor book through Expedia going forward. Very disappointing.

6/10

Pleasant

09 Sep 2025

Tony

asked for early check in and a call for when room was ready, never received call.
Desk service not friendly at all.

Leisure Family

8/10

Excellent

03 Sep 2025

ANNA MAGDALENA

Staff very friendly and helpful. Breakfast was nice but would be better to have more diversity. The issue were the cards to open the room. Had to ask reception to charge cards at least once a day. Thank you :)

Leisure Friends

8/10

Excellent

26 Aug 2025

Zoya-Aleah

Although the hotel is outdated, I dont think I have ever been to a hotel where the room was so spotless. I appreciate a clean room versus it being updated. Parking is also pretty easy, didnt get to use the facilities but lots of options for the continental breakfast.

I do have to say though it's quite disappointing to not have a tea/coffee boiler or a microwave in the room or acess to a 24/7 machine on the property.

Leisure Partner

6/10

Pleasant

24 Aug 2025

ROBERT

Alright but not outstanding

I would describe the hotel as \"so-so\". It's very much a package holiday place - a big hotel with lots of people so to be fair is probably not where we would usually chose to stay. My kids were both interested in the gym but it is closed down - which was annoying. The room was fine with a very large balcony. The quality of the food at the buffet breakfast was very mixed - nice friuit and pastries some days, some days fruit past it sell-by date and yesterday's pastries.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Lorenzo

We stayed here for 6 days from Aug 03 - 09 2025. We love staying here. The hotel is clean, quiet, with plenty of parking and the staff is AWESOME! They are always friendly and courteous. Nuno, Maria, Petra and Julia always greeted us with a smile and they helped us a lot. If Fatima is reading this have her give all you guys a huge raise !!
One small suggestion - can your hotel upgrade the televisions in the rooms to be Smart TV's? It would be nice to watch movies and shows on the Internet.
Again - we love staying here. We live in San Diego California and the trip is long. But when we make it back to Ponta Delgada we'll stay with you again.

Leisure Family

10/10

Exceptional

10 Aug 2025

Kim

Loved the pool and welcome gifts ( fruit plate/ cheesecake), very comfortable room and nice staff

Leisure Friends

10/10

Exceptional

31 Jul 2025

Lucy

Great place to stay. Staff were very friendly and helpful.
Food and drinks was great.
The kids loved the option of having both an indoor and outdoor pool.

Leisure Family

10/10

Exceptional

26 Jul 2025

Smitha

The property is excellent for families, big size room, had a balcony, daily room refresh, daily huge selection continental breakfast, friendly accomodating staff, outdoor and indoor pools, great location to head out to restaurants and city centre.

Leisure Family

10/10

Exceptional

18 Jul 2025

Nina

The location was very convenient - quiet and easy parking yet walkable to all sites in Ponta Delgada. The breakfast was a full hot breakfast with many options hot and cold. The pools were a nice option regardless of weather. My only complaint is the pillows were not comfortable at all. Staff were friendly and helpful. I’d stay here again!

Leisure Family

6/10

Pleasant

26 Jun 2025

Dmitriy

Good location with free limited parking. Property is outdated and some amenities were out of order. Breakfast is OK

Leisure Family

8/10

Excellent

24 Jun 2025

Sharon Adrienne

The hotel is a bit rundown due to its age, but it's clean and the staff are wonderful. My fridge didn't work and they fixed it right away. The only annoying thing was the hair dryer as it's an old style attached to the bathroom wall whose switch needs to be pressed down with your thumb the whole time you are using it. I liked the indoor and outdoor pools and the hot tub. Breakfast is free and plentiful. Lots of free parking and a quick walk to downtown. Dinner at the hotel wasn't great and was pricy; I would recommend going out to a local restaurant instead.

Leisure Family

6/10

Pleasant

19 Jun 2025

Katalin

We had an amazing view of the city and the sea, which saved the experience because other services were really not great. It's more like a 3 star hotel, not 4. Breakfast was average, pool good, sauna not working, lifts were extremely slow and one of them kept breaking down. Everything is quite old. Bed was hard. The buffet dinner was really expensive, €30 pp for food which isn't great. Many of tge staff didn't speak English. No room service available. Our last day, we were provided a \"lunch box\" as we were leaving for an early flight. I think people on prison get a better meal than what we got.

Leisure Partner

8/10

Excellent

14 Jun 2025

Sarah

A good location at the top of the hill and has great indoor and outdoor swimming pools.
Rooms are a good size and beds comfortable.
Some of the decor is a little tired and the breakfast really is not worthy of a four star hotel.

Leisure Partner

8/10

Excellent

27 May 2025

Julie

The hot tub was shooting out cold water and needed to be warmer!

10/10

Exceptional

04 May 2025

Michael

The Sao Miguel Park Hotel is centrally located and easily accessed by car or on foot. The rooms are comfortable, clean and well appointed. The breakfast provided good variety and quantity of foods that should meet all preferences.
The staff were friendly and extremely helpful.
We would highly recommend this hotel.

Leisure Family

6/10

Pleasant

28 Apr 2025

Luisa

Poor service at breakfast hotel needs some updating

Leisure Family

10/10

Exceptional

13 Apr 2025

Rajagopalan

Great buffet breakfast. Easy parking.

Leisure Family

10/10

Exceptional

12 Apr 2025

Nan

We were here for a quick to the airport for a 6:30am flight the next day. Comfortable bed and relaxing shower… staff was pleasant on arrival and departure.

Leisure Partner

10/10

Exceptional

08 Apr 2025

scott

Very nice, clean property with friendly staff. Short walk to downtown and nearby Antonio Borges Botanical Garden. Great breakfast was included. Would recommend.

Leisure Family

10/10

Exceptional

28 Mar 2025

Patrick

Great

Leisure Partner

8/10

Excellent

27 Mar 2025

Jessie

Good buffet

Leisure Family

10/10

Exceptional

11 Mar 2025

JOHN

Great property with spacious rooms. Really enjoyed having the restaurant and sports facilities on premises. Friendly and helpful staff.

Leisure Self

10/10

Exceptional

07 Feb 2025

LAURALEE

Everything is amazing as always
The beds are just extremely hard rock surface !

Leisure Partner

8/10

Excellent

25 Dec 2024

Yahui

Since I was benefitted from reading others’ comments, want to document my experience in case it is helpful for anyone in future.

First, the most positive is the location. To south, it takes 10 minutes to walk to waterfront/downtime. To north, walk less 10 minutes for gas station and a large shopping complex in which you may find food court, grocery store, etc. During peak season, probably convenient to walk around instead driving and trying to find a parking spot.

Second, the hotel has ample parking space….at least I noticed during the Christmas time (probably low season).

Hotel staff was nice and polite.

However, the hotel is old with facilities quite rundown. In the change room and sauna, no lockers, no towels, no shampoos/shower gels. Usually it was shut down. You need to request front desk to turn it on and warm up.

Breakfast is continental with warm items just eggs and bacon.

In summary, if you go there during low season, you could stay outside of city and then when going to downtown, just park free at the shopping mall and then walk to waterfront.

Leisure Family

10/10

Exceptional

11 Nov 2024

Youngsook

우리가 수영장에서 목걸이를 잊어버렸는데 열심히 찾아주셔서 너무 감사했어요

Leisure Friends

10/10

Exceptional

01 Nov 2024

Sandra

Leisure Partner

8/10

Excellent

22 Oct 2024

Barbara

Quiet rooms even thou the planes flew over

Leisure Friends

10/10

Exceptional

07 Oct 2024

Manuel

Very friendly staff,clean room

Leisure Partner

10/10

Exceptional

22 Sep 2024

Feliza Amie

great place in a great location.
clean and spacious considering it’s EUROPE!

walking distance to most places.
parking is great as well!

Partner

10/10

Exceptional

16 Sep 2024

Lisa

Great location, very nice rooms with spacious balcony. Staff was very helpful.

10/10

Exceptional

05 Sep 2024

Liberal

Awesome 👌👍

Leisure Partner

8/10

Excellent

04 Sep 2024

Grzegorz

Good location, large rooms with large balcony, great and very helpful staff.
Property is little bit tired but the rest is excellent.

Leisure Self

10/10

Exceptional

03 Sep 2024

Joseph

The staff was great. The room was clean and well kept. Breakfast had tons of options.

Leisure Family

8/10

Excellent

28 Aug 2024

EUGENE

Friendly staff, nice pool, quiet. Nice balcony w/view

Business Self

8/10

Excellent

22 Aug 2024

John

Staff very helpful

4/10

Poor

19 Aug 2024

Alison

The hotel was fine, not good or great. For the price point, I certainly expected more. The staff was fairly friendly but not overly. We requested tissues and face cloths for the room and were sent more towels instead. The hotel looks and smells older, stained carpets, chipped walls and baseboards. We only stayed for one night so it was acceptable but the price was far too high compared to the quality. We were disappointed, thinking we’d booked a nicer spot. It is in a great location though, and adult walkable to the shopping mall, restaurants and a bit further to the waterfront. Overall I’d have given it a much better rating if I’d paid half the amount I did!

8/10

Excellent

13 Aug 2024

Stephanie Silva

Good value

6/10

Pleasant

12 Aug 2024

Emanuel

No ice machines available !!!
Location is great !!!
Staff was friendly

Leisure Partner

10/10

Exceptional

10 Aug 2024

Rachel

Great place to stay

This hotel was so very good! Large pool
for the kids, jacuzzi, comfy beds, nice breakfast and friendly staff we loved it

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Joe

Reservation accurate.
Rooms very nice especially the family room

Leisure

10/10

Exceptional

20 Jul 2024

Rachel

10/10

Exceptional

10 Jul 2024

Yaron

This is a great hotel!
Free parking, nice clean rooms and great breakfast. It is about 8-minute walk to the center and 5 minutes to the botanical gardens. We arrived early and they let us check in.
Sao Miguel is a beautiful Island, and the Sao Miguel Park hotel is the place to stay!

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Alana

The staff at this property are exceptional! Thr rooms were spacious and comfortable, and i would definitely stay here again.

Leisure Family

8/10

Excellent

08 Jul 2024

Matthew

This hotel was ok. The staff was kind, we were able to park for free in the big parking lot, and we had a nice balcony. For someone who likes luxurious things, this hotel was very outdated. The pool area had almost no view and the ladder to get in was loose and squeaky. Brown carpet in our room, worn out floors everywhere, scratches and marks on walls, and tacky kids crafts to hold the curtains throughout the hotel. One of the chairs in the dining room clearly had a broken leg and was still at a table. When we went to breakfast near the end there were crumbs on almost every table indicating the staff did not clean after others. The tablecloths seemed very worn and pilly. Lastly the hotel had a very very strong cleaning odor so I would not personally stay there again but it didn't bother my husband. We were happy the air conditioning worked well, and the location was great.

Leisure Partner

6/10

Pleasant

07 Jul 2024

Jonathan

Senior home

Leisure Friends

10/10

Exceptional

20 Jun 2024

Erin

Incredible customer service !

Friends_and_family Family

2/10

Poor

04 Jun 2024

Rosann

NO thanks!

Upon check in we did not get the room we were expecting. Go to to our room and the smell of mold was awful. After contacting Hotels.com for a refund we had to consult front desk. They showed us another room, had a nice view, still not what we paid for, but we took it. The mold smells are horrible ….the hotel needs a lot of TLC, carpets are bed, rooms are too warm, refrigerator ran all night long, all in all I would not recommend or go back again. Noise outside on a Saturday night until after 3 a.m, hence NO sleep! Best comment we had a nice view of the harbor…but still not worth the money. Very disappointed with hotel and hotels.com for not giving us what we paid for! FYI: Also email hotel to confirm that the room you pay for is the room you are getting!!!!!!

Friends_and_family Family

10/10

Exceptional

25 May 2024

Cindy

Nice modern hotel.

Leisure Partner

6/10

Pleasant

12 May 2024

Evheniya

I stayed in this property for the second time and probably the last.
Nothing to say, the property is clean, but rooms are very basic. No coffee machine. You need to know that you can order an electric kettle. Breakfast is very unemegenetive and absolutely the same every day. The staff at the reception does not know what is happening in the city or even in the hotel in terms of cultural events.

Leisure Partner

10/10

Exceptional

21 Apr 2024

Robert

Nice view of town and ocean. Indoor pool was good the buffet breakfast had good food options.

Leisure Family_with_children

6/10

Pleasant

13 Apr 2024

Robert

The staff are all extremely pleasant, our flight got canceled and extended and they accommodate us and made sure we were taken care of.
It’s an extremely humid climate and the smell in the room they put us in was a bit off due to no circulation, the staff gladly accommodated us into a room in better condition and once the room had air circulation everything was pleasant and smooth.
It would have bey ice to have Kleenex and hair conditioner in the room.
Otherwise, extremely pleasant stay.

Leisure Family

10/10

Exceptional

12 Apr 2024

Kimberly

We were very pleased with our room. We arrived very early on our flight and the staff were very friendly and accommodating. We would highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2024

Gerardo

Location to downtown, gardens, and airport were excellent. Property was very clean and easy access to parking.

Leisure Partner

10/10

Exceptional

15 Mar 2024

Jonathan

I’ve stayed here twice now and both times were great. Highly recommend would stay here again !

Leisure Partner

10/10

Exceptional

12 Mar 2024

Tammy

Would stay here again. Very nice staff.

10/10

Exceptional

11 Mar 2024

Derrick

Very nice stay. Hotel is very good. Buffet is good as well.
Woold recommend.

Leisure Partner

10/10

Exceptional

08 Mar 2024

anne

Had all amenities- easy parking and very nice breakfast

Leisure Family

10/10

Exceptional

14 Feb 2024

Emanuel

Very nice hotel, excellent food, will go back again.

Leisure Family

10/10

Exceptional

08 Jan 2024

Mark E

It was a clean well organized hotel with a very knowledgeable staff, willing to do what ever was necessary. The breakfasts were a very broad selection of foods, all well prepared.

Partner

10/10

Exceptional

07 Dec 2023

Laurindo

The service was excellent. Clean room beautiful pool excellent food and service at the restaurant.I travel to Ponta Delgada several times a year.I will be back .

Friends_and_family Family

8/10

Excellent

25 Oct 2023

Michele Denise

Would have preferred to have more restaurants within a short walk from the hotel.

Leisure Friends

10/10

Exceptional

31 Aug 2023

Claudia

Very friendly

Leisure Partner

10/10

Exceptional

18 Aug 2023

Linda

Great stay.

Leisure

4/10

Poor

18 Aug 2023

Natalya

When I arrived alone with 3 bags, a toddler and a stroller; no one came to help carry the bags to the reception area. After I checked in; no one offered help with the bags so I had to ask. The rooms are okay but overall quite dusty and I had a feeling it wasn’t clean enough. Especially the rug. There’s only one water bottle which we finished right away, so I had to call in but in the evening no one can bring water or kettle. In general, the staff was not welcoming or friendly. In the cafeteria, one again, no one offered help or to bring me coffee while I was dealing with the toddler. The breakfast was quite bad. No eggs, just bread cheese and cold cuts which I don’t eat. What ruined everything was the fact that they refused to push the checkout out time, although I offered to lay extra. I had to sit in the lobby with sobbing toddler that wanted to sleep badly but couldn’t cuz he needs a bed and quiet. I wouldn’t come back there unless I really had no choice.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2023

Jeff

great hotel top to bottom, very nice pools, steam and sauna facilities, nice clean rooms, free breakfast buffet top notch, would stay again for sure

Leisure Family

10/10

Exceptional

14 Aug 2023

Raphael

Leisure Family

8/10

Excellent

07 Aug 2023

Jennifer

the room we stayed in was VERY dated:
- the beds were very uncomfortable, you can feel the springs;
- the furniture was dated, the arm chair had visible holes from wear;
- the tv was smaller than a standard monitor screen;
- the whole room was covered in dirty looking carpet.

I will note that we stayed in the room that had 3 single beds, it did look like they have renovated some other rooms as they were covered in laminate floor so they may also have more comfortable beds too.

The location of the property is great, it's within 10 min walking from town where there are lots of dining options and parking on premise was very easy.

The breakfast buffet at the property was excellent, the choices were great. however it doesn't change much from day to day so if you're there for a week like we were, it does get repetitive.

The pools looked great, we only used the indoor pool, it wasnt heated but was a nice salt water pool.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2023

STEVEN

This hotel is very well run and provides all the services you need for a stay in Ponta Delgada, including ample parking for your rental car. The location is ideal. Breakfast was good but could be improved by adding massa sovada to the bread offerings.

Leisure Partner

8/10

Excellent

29 Jul 2023

Claudia

The hotel is walkable to the city center. The stuff is very friendly. The AC in our room had an issue which wasn't fixed.

Leisure Family

10/10

Exceptional

27 Jul 2023

carlos

Location, accommodations.

6/10

Pleasant

09 Jul 2023

Leah

Overall the stay was okay. Check in procedure was a bit chaotic and staff didn’t seem to know what to do. Restaurant prices at bar very high and poor service, seemed understaffed. Would have been nice to know hours breakfast was served before it was too late. More information posted or readily available would have been helpful. However room was fine and view from balcony was fantastic.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2023

George

Everything was just fine

2/10

Poor

06 Jun 2023

Adam

No AC

We were put in a room that had no working air conditioning. Finally got them to change our room, and still the AC did not work. Room was not exactly clean either. Hair on the bidet. Overall a terrible and dated hotel.

Partner

10/10

Exceptional

30 May 2023

Dan

Really nice hotel with exceptional staff and friendly service.

Leisure Family

6/10

Pleasant

26 May 2023

wendy

Room and dining is just tired and needs overhaul

10/10

Exceptional

26 May 2023

Yukari

Excellent location. Easy walk to downtown, but enough distance to make it quiet. Big shopping center is near by. The best discovery was António Borges Botanical Garden in 3 min. walk, a beautiful historic garden with caves and rare plants.

Leisure Partner

10/10

Exceptional

26 Apr 2023

Melissa S

The hotel was immaculate. Staff was attentive, kind and helpful. Walking distance to great restaurants and shops. Just a 10 minute ride to the airport.

Leisure Family

10/10

Exceptional

18 Apr 2023

Nadine

Great family hotel!!

We booked a family room for four with two boys of 10 and 13 years. The room was extremely comfortable with plenty of space, and had 4 single beds. We didn't feel cramped at all. The staff were very friendly and went out of their way to help us when required. We went for lunch in the bar one day and realising the restaurant had just shut, the lady in the made a special request to the cook to see if she would cook something from the menu- she kindly did and it was delicious. They went out of their way for us! The hotel was equipped with two lovely pools and all that you would expect from a hotel. Thank you for an amazing stay!

Friends_and_family Family

10/10

Exceptional

17 Feb 2023

Sandra

Special entertainment for valentines and carnival

Leisure Partner

10/10

Exceptional

02 Feb 2023

Ana

All the stuff was very helpful and polite and respectful

Partner

10/10

Exceptional

27 Nov 2022

Augustine

Everyone who is employed by this hotel are an asset to the company. They were always willing to help and extremely friendly and always willing to help

Business_and_leisure Family

10/10

Exceptional

20 Nov 2022

Ruth

Highly Recommend

This hotel was the perfect choice after an overnight flight from Boston. Check in was easy and room was quiet and clean - balcony had nice view over the city to the ocean.
The breakfast buffet, the pools & sauna were great.
I would definitely stay there again.

Friends_and_family Friends

8/10

Excellent

19 Nov 2022

susan

Very quiet hotel. Rooms are huge

Leisure Family

8/10

Excellent

09 Nov 2022

Gail

Great location in that you can walk around the little town and also a very short cab ride to the airport.
The staff was amazing, amenities were good.
Breakfast was fabulous!
All rooms seems to have balconies and I had a great view of the ocean from mine.
Didn’t like the carpeted floors in the room.

Leisure Friends

10/10

Exceptional

24 Sep 2022

Jorge

Lovely experience. Very quiet and tranquil night. Location is practical for walking to town and shops but not within which can be noisy at night. Friendly service.

Partner

6/10

Pleasant

19 Sep 2022

Peter

The hotel has a commanding view of the city, but a fair walk down to the restaurants and waterfront. Room was well appointed, but cleaning crew was average at best. The morning breakfast was below average compared to other hotels on our trip.

Leisure Friends

8/10

Excellent

17 Sep 2022

Suzann

Stayed one night on our way home from two week trip through the Azores.Very nice hotel with extremely friendly and helpful staff. Good location just up hill from old town. Their were several tour groups staying as well as locals using facilities for wedding and first communion celebration during our stay.

Leisure Family

8/10

Excellent

10 Sep 2022

Olga

Nice size rooms. Friendly front staff.
Rooms not always cleaned to par. Had to ask for coffee pods every day. Water bottle never replaced

Leisure Friends

8/10

Excellent

07 Sep 2022

Kristina

Perfectly Fine, convenient Location

The hotel is nice with all the amenities you would expect. Its clean and safe. The beds are quite firm so be prepared for that. We enjoyed the pools and the convenient location. The Buffet breakfast was pretty basic but perfectly fine.

Be aware that no matter how many beds your booking includes, they up charge you 30 Euros per person for more than 2 people.

10/10

Exceptional

31 Aug 2022

Lidia

Our only complaint was that the outside pool water was too cold.

Friends_and_family Family

8/10

Excellent

02 Aug 2022

Ana

Staff was great! Property is starting to show its age. Carpets, furniture, gym??!!

Leisure Family

4/10

Poor

01 Aug 2022

JENNIFER

Not accurate 😕

Not quite what we paid for! The description of what we paid for was not what we received. We booked a superior ocean view room and we got a regular room with small balcony, no water and two single beds.

Friends_and_family Friends

6/10

Pleasant

24 Jul 2022

John

Mostly positive, but a couple of big caveats

We had a mixed experience at the Sao Miguel Park Hotel.
First, the good: location is excellent, and the parking facilities for rental cars ample.
Second, we had a number of wonderful interactions with very helpful, but also overwhelmed, staff. Special commendation to Paolo and Joyce at the front desk, and there were others.
Also, the breakfast each day was great.
Now for the not so good:
Our room keys NEVER worked. The lock mechanism was perpetually broken, and repeated service calls during our stay never permanently fixed the problem.
Several staff members assured us we were not the only guests who were having this problem.
Also, the air conditioning in the room never functioned, again after a few service calls.
If it had been any hotter in the city, we would have been very inconvenienced.
Our sense was hotel, while offering many wonderful features, is in need of a big maintenance overhaul.

Partner

10/10

Exceptional

06 Jul 2022

Robert Aaron

We had a wonderful stay and the staff made great recommendations.

Leisure Partner

10/10

Exceptional

28 Jun 2022

Kathleen

The staff was super friendly and helpful and went above and beyond to make our stay fantastic. The hotel was well equipped and had everything we needed to make for an excellent stay.

Leisure Family

10/10

Exceptional

27 Jun 2022

Jessica

Leisure Family

8/10

Excellent

25 Jun 2022

Belal

Great location, with amazing restaurant on the first floor!

Leisure Family