MS Vila Nova

Portugal , Azores
PONTA DELGADA, Rua Joao Francisco Cabral, 1 - 3
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100 reviews shown

4/10

Poor

06 Jan 2026

Marco

Just ok, but they needed to update on lot of Things for example, They didn't have a coffee pot a little fridge. The breakfast was not really the greatest.

Leisure Family

10/10

Exceptional

23 Nov 2025

Grant

Clean and comfortable room in a good location. Nice pillows and linens. The thin spring-style mattresses in the twin room seem due to be updated. The hotel itself was very quiet for a Saturday night however a building or car alarm in a nearby street sounded all night long. Odd that police or security could not have put an end to it for the benefit of guests in this hotel, the nearby hotel and really the entire neighbourhood.

10/10

Exceptional

12 Nov 2025

darrell

Super clean. Comfy beds. Great location downtown. Excellent service.

2/10

Poor

17 Oct 2025

Cathleen

We prepaid and received a confirmation email for an ocean view balcony room for 3 nights.
The hotel over booked and refused to honor our reservation.

Partner

10/10

Exceptional

30 Sep 2025

Donna

Liked this property because it was close to everything.the staff was very helpful.food was good . The swimming pool we enjoyed. Would stay and recommend it .

Leisure Partner

6/10

Pleasant

13 Sep 2025

Joshua

OK overall but lacks polish

Was 8.6 on hotels.com in 2020 and that will likely not improve to 9/10 anytime soon. Lacks polish.

Partner

10/10

Exceptional

27 Aug 2025

James

Would recommend

Nice hotel. Very clean and comfortable. Good location - walking distance to a couple of good restaurants and close proximity to airport.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

PAULO

This is our 4th time staying with Vila Nova and we always an amazing experience,

Leisure Partner

8/10

Excellent

25 Jun 2025

John

Close to airport and bay area.

8/10

Excellent

07 Jun 2025

Phyllis

Check-in was simple and friendly staff at front desk and bar. The location is very walkable to the town center. Front desk arranged an early taxi to the airport which was much appreciated. Disappointed in the pool hours and the beds (had a triple room) were very uncomfortable.

Leisure Friends

10/10

Exceptional

02 Jun 2025

Ben

Great staff. Walkable to main tourist area.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Paulo George

I visited this property for the first time in February 2025 it was beautiful really nice staff I go to Portugal a lot and stay at hotels but this was the best one I ever nice it’s only a four minute walk from the city highly recommended thank you s much I felt I was at home .

10/10

Exceptional

15 Feb 2025

Maria Connie

Front staff needs to be a little more friendly and acknowledge their guests

Business Partner

10/10

Exceptional

13 Feb 2025

John

A coffee maker in the room would have been nice

Leisure Partner

10/10

Exceptional

29 Jan 2025

Connie

I liked the price and everything else

Business_and_leisure Partner

8/10

Excellent

16 Jan 2025

lisalaiwa

Good

Family

10/10

Exceptional

03 Jan 2025

Marci

From a friendly, funny welcome to a seamless checkout in the middle of the night to catch my flight, MS Vila Nova was outstanding in every way.

Leisure Self

10/10

Exceptional

04 Dec 2024

MAIRA C

Our room was absolutely wonderful, very spacious and the bed very comfortable. The hotel is very close to the airport and a few minute walking distance from the downtown area. Near everything. The staff was wonderful and we even got complimentary wine and Natas. An absolute delight stay.

Leisure Partner

10/10

Exceptional

20 Nov 2024

RAMIRO

Great reception and location excellent love the stay and recommend

Leisure

10/10

Exceptional

09 Oct 2024

Antonio

Staff were very nice

Leisure Partner

8/10

Excellent

18 Sep 2024

Tracey

like it!

Pretty amazing - personalized note and treats in room. Mostly fantastic staff too. The gut at reception could learn a bit about customer service and moving the way to pay inside the breakfast buffet could help, but overall verym good.

Self

10/10

Exceptional

31 Aug 2024

Ana

I did like everything and the staff were very nice,friendly and helpful. The only thing I miss was a mini fridge to put some water.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Christine

Still waiting to hear back from the manager regarding an issue, it has been over a week now.

Leisure Family

10/10

Exceptional

14 Jul 2024

Vennela

10/10

Exceptional

07 Jul 2024

Daniel

Everything was excellent. I certainly enjoyed my stay. Special shout out to Racquel at the front desk who was super friendly and went above and beyond to help us with whatever we needed

Leisure Partner

10/10

Exceptional

28 May 2024

William

Great up to date room with all of the amenities. Hotel staff were amazing making sure we had everything we needed. Easy walk to the waterfront, fabulous restaurants and shopping. Parking was just out the front door.

Leisure Partner

8/10

Excellent

15 Feb 2024

Linda

It was a nice comfortable hotel. The staff was friendly and efficient. I wish there was a refrigerator in the room. The interior furnishings were fresh and modern, but the outside could be maintained better. Being so close to the water probably has challenges with salt air, but paint and power wash might make it look better on the outside.

Business

10/10

Exceptional

12 Feb 2024

MARTIN

Leisure

10/10

Exceptional

25 Jan 2024

Michael

Great location close to markets, restaurants, the train station. Many sites are within walking distance. January is a good time to visit as there are less crowds and the weather has been perfect for us being from Fairbanks Alaska.

Leisure

10/10

Exceptional

21 Dec 2023

NORMAN

The bed is a little firm. The bath tub has a few chipped paint spots. Paint them over so it will look better.

Leisure Partner

4/10

Poor

08 Dec 2023

Dean

No early check even by 1 hour even though rooms were available. After 8 hours of flying it would have been nice. Going forward we will be booking else where.

Leisure Family

8/10

Excellent

21 Oct 2023

Kevin

Not much I didn't like but it certainly didn't blow me away.

Leisure Partner

10/10

Exceptional

10 Oct 2023

Roger Jeffery

Convenient location. Pleasant room. very clean. Food good.

Leisure Partner

10/10

Exceptional

22 Sep 2023

Ken

The space was very nice. Very comfortable lodging.

Leisure Partner

6/10

Pleasant

17 Sep 2023

Pedro

The hotel it's clean and tidy, room of a good size but lack the simple coffee and tea facilities which I believe it's a must. Staff are friendly but slow in my opinion, check out was simply give back the key card but they keep u waiting in a queue for no reason.

Leisure Self

6/10

Pleasant

27 Aug 2023

Verified traveler

Great place if you like super firm mattresses

Nice location in town, close to the airport. Great service, and nice facilities with a restaurant and bar.
I know that this is common in the Azores, but the beds were as hard as a rock. Really frustrating to stay in a nice little place like this and not be able to sleep on the bed. If that’s not an issue for you, you’ll love this place.

Self

8/10

Excellent

11 Jun 2023

Kenneth J

Decent hotel near Ponta Delgada

Decent hotel. Close to downtown Ponta Delgada. Not too far from airport. No complaints about the hotel itself or the staff. The one issue I had is that I had requested early check-in ahead of time since my flight landed very early. There was no response. I asked at the hotel when we got there and this was the first they had heard of it. We ended up having to wait many hours until we could check in. While I understand this happens, it would have been nice to know ahead of time if this would happen, so we could make other arrangements.

Friends_and_family Family

8/10

Excellent

23 May 2023

Lenny

Friendly

Leisure Family

8/10

Excellent

25 Apr 2023

Dave

Good, reasonable price. Just a little bit on the outskirts of main area.

Leisure Partner

8/10

Excellent

16 Apr 2023

Victor

Thanks for everything

Leisure

8/10

Excellent

19 Sep 2022

Eric

Overall a good hotel. Beds left a little to be desired. Hard. Rooms could use a refrigerator also

Leisure Self

10/10

Exceptional

07 Jul 2022

Beth

Great Stay- Friendly Staff- located in an ideal spot to walk to city restaurants and shops-

Leisure Self

10/10

Exceptional

12 Oct 2021

Graeme

Great hotel, always an enjoyable experience

I have stayed here several times now and every visit has always been very good. Friendly staff, clean rooms and a great selection at breakfast. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

02 Aug 2021

Grzegorz

Good Stay with excellent front desk service

Excellent Service and Location. Room a little on the old side.

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Verified traveler

Staff was amazing room service outstanding food both room service and breakfast provided. The parking is a bit of a let down

Business Self

8/10

Excellent

16 Jul 2021

Lori

Could use more comfortable beds!

Nice stay…not too comfy with the bed. Few ants in our bathroom…

Partner

10/10

Exceptional

13 Jul 2021

Verified traveler

Great location, wonderful staff.

Leisure Family

6/10

Pleasant

20 Sep 2020

Verified traveler

Hotels.com didn't say the truth

I made a resevation with breakfast included. Once we got there, we were advised that breakfast wasn't included... I saw them my reservation with hotels. com. Unfortunately, we could't enjoy. They advise me to contact you.

Friends_and_family Family

10/10

Exceptional

27 Jul 2020

ADELINO

Ponta Delgada 2020 trip.

Excellent trip and we had great service from the hotel staff. They were very attentive to all our needs and always helpful to us.
Muito obrigado Edgar, Helena, Nicole, Fabio, Bruno and everyone else!

Partner

10/10

Exceptional

05 Mar 2020

N.scot

Pool table:) close to everything in the city great breakfast

Leisure

10/10

Exceptional

16 Nov 2019

Verified traveler

It was so close to the city centre. The staff were very friendly and helpful. Eould recommend this hotel to others.

Leisure

8/10

Excellent

14 Nov 2019

Verified traveler

I LIKED THAT IT WAS IN WALKING DISTANCE TO THE CITY.

Leisure

10/10

Exceptional

08 Nov 2019

Verified traveler

Conveniently located just a few blocks from the central city’s waterfront, Hotel Vila Nova exceeded my expectations. We arrived very early after an overnight flight from Boston, but were able to check in and go to our room immediately. We’d been upgraded at no charge to a bigger room, with a water view , comfy king-sized bed, and full sitting area (couch, side chairs, coffee table & end tables). The bathroom was modern & spacious, with good-quality toiletries and big fluffy towels. We had the dinner buffet one night, which was tasty & filling, and the breakfast buffet every day but our departure day. There was plenty of variety in both meals, and service was excellent. All in all, very clean, spacious, and comfortable; a good value for the price.

Leisure

8/10

Excellent

10 Oct 2019

Verified traveler

The staff was especially helpful during our short stay. The food at the var was very good. I just wisj the resturant had more choices.

Business_and_leisure Family

10/10

Exceptional

07 Oct 2019

Verified traveler

Our second time staying there and wouldn’t be the last.

Friends_and_family Family

4/10

Poor

02 Oct 2019

Henry

I like the location.
I disliked the age of the building with no room fridge, lousy air condition, very small room, lousy beds, breakfast was the same every day. one euro for a wine-bottle bucket of ice. parking is extra. Lobby is old and needs renovations with new furniture. Breakfast room is too small, often we had to eat our lunch in the adjacent games room.
Above all, Expedia lied to us; this is a 3 Star hotel and not a 4 star as I had request.

Friends_and_family Friends

6/10

Pleasant

22 Sep 2019

Verified traveler

I don't like the noise from the taking off and out planes, the noise from the neighborhood - the dogs barking all every night.

Leisure Friends

10/10

Exceptional

22 Aug 2019

Verified traveler

Convenient, clean, efficiently run midrange hotel. Excellent value. Very friendly and helpful staff. Breakfast was good, especially the bacon, though there could have been a little more variety and better coffee. Stayed one week. Definitely we would day stay here again.

Leisure Partner

6/10

Pleasant

20 Aug 2019

Verified traveler

Clean beautiful hotel. Nice lobby and room. We only were he less than a day.

Leisure Family

8/10

Excellent

13 Aug 2019

John

Good location

We used this hotel for a convenient close to airport location for the last night of our vacation. Comfortable beds and take away breakfast was offered because of our early departure time. I’d stay here again. Short walk to local restaurants

Friends

2/10

Poor

01 Aug 2019

Richard

No Room Despite Reservation

Well I got to the hotel and they didn't have the room that I reserved. So it was pretty much a disaster. It took a couple of hours and they found me another place.

Family

10/10

Exceptional

01 Aug 2019

Verified traveler

great service everythig is great place food exellente nothing to complain I realy love everthing there specially hospitality .

Friends_and_family Family

10/10

Exceptional

17 Jul 2019

Verified traveler

Good location, nice pool, decent breakfast, helpful staff, and private parking lot.

Leisure Friends

10/10

Exceptional

02 Jul 2019

Verified traveler

Close to restaurants. Super helpful staff! Good food

Leisure Self

10/10

Exceptional

28 Jun 2019

jonathan

Excellent hotel

Partner

8/10

Excellent

24 Jun 2019

Verified traveler

Staff very friendly. Nice surrounding. Great view. I really recommend.

Leisure Self

10/10

Exceptional

19 Jun 2019

Verified traveler

Staff was very helpful and responsive. Centrally located

Business_and_leisure Self

8/10

Excellent

15 Jun 2019

Verified traveler

Good location and nice hotel.

Family

8/10

Excellent

10 Jun 2019

Verified traveler

Employees are excellent, extremely helpful and professional. The room was very clean and comfortable. They greeted us with a cheese platter sampler that was very fresh. If I could change on thing it would be to add an ice machine even if it was only in the lobby. They leave us a beautiful bottle of water in the room (no fridges in room) but there is no way to get the water cold.

Leisure Friends

10/10

Exceptional

29 May 2019

Lucia

Location was perfect . The cleanliness. Everyone very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

18 May 2019

Maria

Staff was friendly and great accommodations.
What I did not like that they should inform clients about different tours available even if we are travelling with a big touring company

Leisure Family

10/10

Exceptional

21 Apr 2019

LISA

Very accommodating, friendly staff. Hotel was a very close cab ride from the airport. Clean, bright, & convenient!

Friends

2/10

Poor

19 Apr 2019

Verified traveler

Noisy noisy noisy airplanes. My oh my oh my oh my.

Leisure Self

10/10

Exceptional

13 Feb 2019

Verified traveler

Property was well laid out, clean and in a good location. Bar area was nice as was the restaurant. Better than expected for the price.

Leisure Partner

10/10

Exceptional

07 Feb 2019

Donald

Great hotel amenities, within a short walk to downtown shopping and restaurants. Staff was supper friendly and accommodating. Only draw back is that you are not allowed to park in front of hotel without having to pay city for parking,

10/10

Exceptional

13 Jan 2019

Verified traveler

Good hotel close to port and shops and local attractions. Walking distance easy and close a good choice of food and bars
Our third visit so that must say something

10/10

Exceptional

07 Jan 2019

Verified traveler

Excellent customer service! Super friendly staff!

8/10

Excellent

06 Nov 2018

Verified traveler

Great hotel. When we return, this where we would stay again. Very happy.

10/10

Exceptional

19 Oct 2018

Jane

We loved our 6 night stay at this hotel. The staff were really nice and helpful especially the guy with a beard who organised car hire for us and got us a much better deal than we could get in the offices in town.The rooms are great and the beds very comfortable with good quality bed linen and pillows. We had a tv with English news channels and fast free wifi. The bathroom like the bedroom was very clean and liquid soap and hairdryer was provided. The air con worked well but we didn't need it much in October. We had a lovely balcony overlooking the pool. There was some aeroplane noise as we were so near the runway but it didn't bother us and it stopped during the night .It was an easy 5 -10 min walk into town to all the restaurants and bars. The breakfast was great, it stated that it was continental but we got bacon scrambled eggs sausages etc as well as fresh fruit ,yoghurt,cheeses hams breads pastries juices etc. There was great coffee made from freshly ground beans in the espresso machine ( just add 2 shots to hot milk ) It was much better than the other coffee machine making lattes etc. We had one very wet day when we couldn't leave the hotel so we had lunch in the bar and got lovely home made meat soup and coffees served by a very friendly waitress. The buffet dinner menu was 20 euro but we didn't take it as it seemed too expensive for a small selection of dishes , if they reduced the price more people might eat there.
The pool area was lovely with comfortable sun beds

8/10

Excellent

15 Oct 2018

Peter

Solid Value Hotel

Very good, business class type three star hotel. Excellent breakfast buffet. Friendly, professional front desk staff.

10/10

Exceptional

01 Oct 2018

Victor

Excellent little hotel

Excellent little hotel. Personnel were very helpful, breakfast was nice although dining room is a bit small for peak hours. I had one dinner, unremarkable

10/10

Exceptional

03 Sep 2018

Helen

Less than 10 minutes to the airport by car. 5 minutes walking to city center. Very friendly staff at check in and check out. Helpful when asking questions for anything.

8/10

Excellent

21 Aug 2018

Verified traveler

Nice place to stay and good location

The hotel was very clean and in a good location. Free breakfast that was provided was really good too. There was a pool and check in staff were super nice and let us check in early. Only negative thing that I had to note was the extreme firmness of the beds made it hard to get comfortable when we slept. Just something to be conscious of if you’re someone who prefers softer beds.

Friends

8/10

Excellent

05 Aug 2018

Edward

Unfortunately the AC was not working so the comfort level is not a true grade.

Family

8/10

Excellent

31 Jul 2018

Mike

Hotel AC was out in most rooms. They did give us a fan the first night then moved us to a room with AC for the remainder of the stay. Some nuances for improvement but overall a good spot in a good location for a reasonable price. Would stay here again.

Partner

8/10

Excellent

20 Jul 2018

Verified traveler

Excellent location. Staff were very friendly and helpful.
A heated pool would’ve been better.
Also needs a paint job on the exterior. Otherwise it was excellent.

8/10

Excellent

07 Jul 2018

david

Great breakfast

This is an average 3 star hotel. The breakfast was great, better than I've had at many 4 star hotels. Very convenient for getting to the airport.

Partner

6/10

Pleasant

07 Jul 2018

Great location on the sea, close to the airport, and walkable to restaurants. It’s nice they have parking but too bad it isn’t free (€3). Hard beds. It was too bad that they didn’t have any of the complimentary breakfast for guests that have to take early flights; the breakfast would be €5 if you have to leave before 7:00 am. Nice game room with free pool and swimming pool. A reasonable value for the money but a fair amount of nickel and dining for things. Overall a fine hotel.

8/10

Excellent

03 Jul 2018

Natasha

Good hotel

The hotel is not very new, non the less very clean common areas and rooms. Breakfast plentiful and good variety. The hotel was very accommodating when I had to cancel one night due to airline change, even though I had a non- refundable rate. Front desk speaks good English, no trouble communicating. The rooms do not provide shampoos/conditioners, so bring your own. Outdoor pool is not heated, pool towels can be borrowed from reception.

6/10

Pleasant

03 Jul 2018

Verified traveler

Okay stay at Hotel Vila Nova

Bedroom walls are thin and need soundproofing especially in a room with a door that could inter-connect with an adjacent room.
Hotel is of an reasonable standard but nothing special for its 4 stars.
Staff are courteous but not friendly.
It is on the Western end of the city which is convenient for the airport but not in the centre but only a short walk to shops , bars, restaurants etc.

Partner

8/10

Excellent

29 Jun 2018

Verified traveler

Location was spectacular and staff very friendly and helpful. Rooms very clean.

8/10

Excellent

26 Jun 2018

Larry

Exactly the hotel l need in Ponta Delgada

Bed was comfortable, room was cleaned everyday, staff were very helpful, location is great, breakfast is hearty. I would have given a perfect score, but was a bit disappointed that they need to charge for breakfast box for those leaving for an early flight. Overall experience with hotel is great....

8/10

Excellent

12 Jun 2018

Verified traveler

Overall good, w a few hiccups

If you can get past the staff being less than apologetic when things aren’t as promised and the feeling of a property that does not have any plans to reinvest real euros into updating a 15+ year old structure, the rest is great. Good location near the airport and the main downtown corridor, clean rooms, solid tv options for all languages, generous free breakfast are all pluses. Worth it if you can confirm in advance what you got on Expedia!

8/10

Excellent

11 Jun 2018

Sara

Very clean hotel. No toiletries, but read about before traveling. Helpful staff. Liked the location as easy to walk into town.

8/10

Excellent

09 Jun 2018

Thomas

Very convenient to the heart of Ponta Delgada.

10/10

Exceptional

29 Apr 2018

ALEXANDER

Nice place to stay

We stayed one night and everything was great. The service was great. The rooms were very nice and clean. The TV needs to be upgraded, a little small, actually smaller than my computer screen
Breakfast was buffet and everything was very fresh and good tasting. Will definitely stay there again if every back to the Azores

Partner

10/10

Exceptional

25 Apr 2018

Verified traveler

Wonderful staff

Perfect location in a beautiful city. Easy to get everywhere on the island. Don’t miss the thermal springs!

8/10

Excellent

10 Apr 2018

Verified traveler

Centrally located in the heart of downtown

Pleasant two week stay at Vila Nova in a room with a king sized bed overlooking the pool. Convenient location in the downtown area of Ponta Delgada. Decent food selection for buffet breakfast, although it is more or less the same each day. Hotel and rooms are comfortable.

8/10

Excellent

28 Mar 2018

Verified traveler

The hotel is close to the flight path into Ponta Delgada airport so can be noisy during the day but does not cause a sleeping problem. Overall, very good value for money and and it is easy walk into the centre of the city.

8/10

Excellent

18 Mar 2018

Verified traveler

Nice hotel, close to downtown

Nice hotel, close to downtown (5 minute walk). Staff were very helpful and friendly. Rooms were clean and comfortable. The airport is fairly close and you can hear planes landing, but that happens ALL over the city. =) Would recommend the hotel!