Name: Leonardo Hotel Middlesbrough
Address: Fry Street, Middlesbrough, TS1 1JH, GB

10/10

Exceptional

12 Jul 2026

Geraldine

The staff at Leonardo, Middlesbrough are exceptional!!! That's why we love the hotel. Thanks again Geraldine

Self

4/10

Poor

06 Jul 2026

Damian

Hidden cost of car park pay on checking out nothing about when booking and always full, The young, tall receptionist of Indian origin was burping behind the front desk as we walked in and didn’t even apologise. Overall, this wasn’t the best hotel and the service wasn’t great either. The female receptionists were very friendly and helpful, but the rest of the staff seemed as if they were there against their will. Their attitude and behaviour were very unpleasant.

4/10

Poor

01 Jul 2026

Aaron

Not all rooms were air conditioned as advertised. Pool not very useable with swimming lessons

4/10

Poor

24 Jun 2026

Tsz

It’s a double standard room but just a double bed and even no table or anything I can put my pizza on. The reception hasn’t tell me need a code to leave the car park when check in so need to go back and ask for it. Overall not a good experience.

Self

10/10

Exceptional

19 Jun 2026

ben

Everything regarding the hotel was spot on

Friends_and_family Friends

8/10

Excellent

16 Jun 2026

Sarah

Hotel staff were very helpful and the hotel was good.
Car park isnt all tha5 big and we wasn't able to park there, being disabled and needing close by parking wasn't helpful as there wasn't many accessible parking spots

Friends_and_family Friends

8/10

Excellent

27 May 2026

Chika

Good place, happy with the room and facilities. Loved the location which was not complicated from the motorway. Staffs were friendly, polite and always helpful. Breakfast was great.

Family

6/10

Pleasant

24 May 2026

Graham

Hotel clean enough and can't fault the fact it has a small pool, sauna and steam room along with a gym. Breakfast staff nice and friendly, room was seemed clean. On the downside no for the room, no air con or fan in the room and a lot of road noise especially with window open (still audible with it shut also, despite being on 4th floor). Only two sets of towels in the room even though there were three of us staying in the room. Plug sockets next to the beds but no usb ports. I'd paid for breakfast with my booking but reception said we didn't have it despite me showing him confirmation we did. I had booked through Hotels.com / Expedia and i was told it was there problem not the hotels so that was really helpful !! Car park wasn't the biggest and cost an additional £8 or £9, there is plenty of other car parks nearby which i think cost a similar price for 24hrs.

10/10

Exceptional

23 May 2026

Pete

👍

Self

6/10

Pleasant

14 May 2026

Janet

Arrived a little earlier than check in and didn’t expect room to be ready but did expect to be able to get a drink but bar closed….it was 2pm on a Saturday afternoon!!! Disappointing. Hotel in great location and breakfast was great.

Partner

10/10

Exceptional

01 May 2026

Steven

Great hotel, nice clean room, a bit on the small side but more than adequate for a 1 night stay. Breakfast was quite nice with a decent selection of food. Staff were pleasant although I did have to ask twice for a receipt for a coffee I bought from the bar. The server inadvertently put the receipt in the till and went on to serve someone else.

Business Self

6/10

Pleasant

29 Apr 2026

Michael

Starting look a bit tired but good for the area, went to iron a shirt for work & board was well in need of a new cover, it’s the small touches that make the difference, single glazed windows do road noise was apartment

Self

4/10

Poor

28 Apr 2026

Adam

Rooms were dirty! Stains all over the carpet. Dead flies all over the windowsill.
Locks broken on the windows so couldn’t be opened or closed, just constantly ajar and in a windy area so just a constant whistle.
When ordering food starters and mains came together, and the waitress then said you need to tell them when ordering that you wants starters first….. I mean isn’t that the point?!

Business

10/10

Exceptional

27 Apr 2026

Edward

the hotel was clean, and well positioned close to amenities with friendly and helpful staff. The breakfast was hot and plentiful. There was enough parking for all guests. This hotel was the better one in the area having colleagues in others close by. I will certainly return

Self

10/10

Exceptional

19 Apr 2026

caroline

Great

Self

8/10

Excellent

18 Apr 2026

Sue

Nice for a stopover

Family_with_children

4/10

Poor

16 Apr 2026

Barry

Old and dated

8/10

Excellent

14 Apr 2026

Edward

The room was clean, breakfast was hot and plentiful and the gym and pool were a great asset. The staff were very friendly and helpful and gave great service

Self

4/10

Poor

08 Apr 2026

Clifford

A/C droning all night kept me awake.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Ugo

Clean rooms n staff errr excellent

6/10

Pleasant

03 Apr 2026

Ian

Breakfast very standard self service. Bar didn’t open in the morning as advertised

Self

6/10

Pleasant

03 Apr 2026

Nicola

Didn’t use

Self

10/10

Exceptional

22 Mar 2026

Hannah

Spotless room lovely staff everything you need close by within walking distance shops restaurants pubs just be careful at night time I wouldn’t recommend going out alone

Friends_and_family Friends

4/10

Poor

07 Mar 2026

Stefan

Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win.

Friends

10/10

Exceptional

06 Mar 2026

Adam

Buffet

Self

4/10

Poor

05 Mar 2026

John

Very tired room, TV didnt work properly even after maintenance tried to fix it. Carpet stained, bathroom with lots of damage and generally very poor value for the money charged. Reception staff good. Hotel had LOTS of smashed glass and bottles outside and felt generally very iffy in terms of personal safety. Would not advise single females to use this hotel. It has clearly seen better days but I wont be using again.

Self

8/10

Excellent

22 Feb 2026

Katherine

Room basic which was fine we didn’t expect it to be amazing. Bed really comfortable. Needs a new tv and a lot of mould round the shower. Room was quite dusty in places.

Breakfast was ok standard hotel buffet. Pool was lovely to unwind. Staff on reception amazing very friendly

Partner

8/10

Excellent

15 Feb 2026

Leona

Quiet, clean and warm.
Secure car park attached which was great.
Didn’t use the pool but it’s a great facility to have and the bar area was nice

Business Self

8/10

Excellent

09 Feb 2026

Lisa

Very clean

Partner

10/10

Exceptional

28 Jan 2026

Stuart

Spacious room, good facilities, easy parking, nice breakfast

Business

10/10

Exceptional

25 Jan 2026

Melanie

The room was absolutely spotless and couldn't fault the staff at all, so lovely and go above and beyond for there customers. My little girl took a shine to the ladies behind the bar.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Ruth

Lovely room very helpful staff love the fact they have the leisure suite

Leisure Partner

10/10

Exceptional

16 Jan 2026

Adem

Yes

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Will

Clean room, kind staff, good experience

8/10

Excellent

03 Jan 2026

Alix

Good location, nice friendly staff and generally decent hotel.
Just abit tired; facilities, decor and upkeep. Not as modern and fresh as other hotels, so didn’t feel premium.
£8 per car feels slightly overpriced for parking also for the area.

10/10

Exceptional

30 Dec 2025

Philip

Friendliest and nicest hotel in Boro. Convenient for town, station and The Riverside stadium.

Leisure Family

8/10

Excellent

19 Dec 2025

Kay

Nice sized room, toiletries good, tea and coffee making facilities and milk, full length mirror. Room carpet hasn’t been cleaned prior to us checking in and was filthy with someone else’s debris! Disappointed it hadn’t been checked prior to is checking in! However staff friendly and courteous, parking not great as only very limited number of spaces. Food breakfast selection.

Business

2/10

Poor

12 Dec 2025

Alex

Clean(ish) room but

10/10

Exceptional

07 Dec 2025

Ken

Staff were excellent very helpful clean hotel well stocked, great breakfast will definitely stay again…

Leisure Partner

10/10

Exceptional

23 Nov 2025

Donna

excellent apart having to leave before my stay had ended

Leisure Friends

8/10

Excellent

16 Nov 2025

Jordan

Good facilities but room wasn't particularly clean

10/10

Exceptional

13 Nov 2025

stuart

Quality room. Safe secure parking. Great food and helpful staff. Nice pool

Business Self

8/10

Excellent

09 Nov 2025

Dave

Mixed feelings about this stay.
Postive points, room was clean but, the carpet could do with being washed as there were wine stains etc on it.
Every member of staff were helpful and friendly, great assett to the hotel. Breakfast was good too.
Negative points, the aforementiond carpet in the room needs cleaned. The hotel bar doesnt open till 3pm when the hotel is virtually fully booked, doesnt make good business sense and, the bar is closed at midnight bearing in mind, we were staying on a Saturday night. Public toilets could be cleaned/checked more frequently.

Leisure Friends

4/10

Poor

08 Nov 2025

Scott

2 out of 5 — Mixed Experience at the Leonardo Hotel Middlesbrough

We stayed at the Leonardo Hotel in Middlesbrough recently, and while there were a few positives, overall the experience left quite a bit to be desired.

Check-in:
The check-in process started off well — the lady at reception was friendly and polite. However, she didn’t really explain much about the facilities or hotel procedures. I asked about car parking and was told I could pay on checkout, but when it came time to leave, the lady on the desk seemed confused as to why I hadn’t paid up front. That lack of consistency left a bit of a poor impression.

Spa and Pool Area:
The swimming pool itself seemed to have a lot of chlorine — so much that our eyes were burning while in the water. The young lady on reception for the spa area didn’t seem very interested in helping guests at all. She spent most of the time playing on her phone with her feet up on the desk, which came across as quite unprofessional.

It was also confusing that towels for the pool were kept behind the main hotel reception rather than in the spa area itself — there didn’t seem to be any reason for this setup. When we asked where to return our used towels afterwards, we were vaguely told “over there on the right,” with no clear direction. When we had to ask again, her tone turned noticeably sharp and dismissive.

Room:
The room itself was okay in size but very dated. It looked like it hadn’t had a proper refresh in quite some time — bits of mould

Partner

10/10

Exceptional

05 Nov 2025

Rebeka

Great hotel and staff

Business_and_leisure Family

6/10

Pleasant

04 Nov 2025

Stephen

Bath mat (towel) was found wet and used behind the bathroom door.
\"Spiders legs\" on bath surround.
Waste paper found under desk.
Cleaner needs a kind reminder of their .roles

Business

6/10

Pleasant

31 Oct 2025

Christopher

The ladies in breakfast service were fabulous and friendly, and provided vegan sausages on request, which always makes for a better experience. Not sure I appreciated the alarm in the room being sounded twice at 10.50am as if to say ‘checkout is at 11am’, which we were aware of. Not the greatest location, with those afflicted by drug addiction hanging outside the reception lobby, and the obvious signs of neglect for this once thriving town. I remember the Dragonara Hotel days, when this place was the height of luxury.

Partner

4/10

Poor

22 Oct 2025

Shaun

Expensive with poor facilities, rooms and food

Business Self

10/10

Exceptional

15 Oct 2025

Sam

Amazing room

Leisure Self

4/10

Poor

08 Oct 2025

Anastasia

Not a good value for money

The hotel is quite expensive, but is rather outdated, and not the best value for money. Location is wonderful though, just next to the train station.

Business

4/10

Poor

28 Sep 2025

Shirley

Dusty room disappointed

Our room 519 was very dusty ask for a hoover so we could vacuum the quilt cover, reception said the housekeeper would come and sort it out which they never came so had another night with the dust , breakfast was good and Steven the waiter was excellent very helpful.

Partner

8/10

Excellent

02 Sep 2025

Marcus

Going up

Everything was good especially the breakfast except for continuous problems with the lift during my one night stay

Business

4/10

Poor

30 Aug 2025

Pete

Very disappointing on every level unfortunately!

Arrived at 8:00pm, rooms not ready, checked in by duty manager who was family rude, only one lift working so waits if up to 15 minutes per fill, asked for more pillows, twice but never arrived, hall way very noisy with slamming doors and shouting and finally asked for poached eggs at breakfast to be told they’d be 30 minutes so didn’t bother, just not a good experience, chose Leonardo because of previous experiences, they were not like this though!!

Don’t stay here!!!!

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Javad

Mrs frishta niazi

I didn’t like to stay in this hotel because it was not clean at all. The floor was very very sticky. The carpet I mean the bathroom was not clean at all and the furniture is in the room wherever I was touching. It was fully dusted.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Lee

great hotel near the station. Good pool and spa.

Leisure Partner

4/10

Poor

17 Aug 2025

John

Not the best

Hotel was very noisy during the night. Doors closing are unnecessarily loud.
Shower didn’t work, had to shower in the gym.

Business

6/10

Pleasant

11 Aug 2025

Paul

Lifts were not working on Friday evening.

Partner

8/10

Excellent

10 Aug 2025

Charlotte

Strange smell but plesant overall.

Check in was smooth, we arrived at midnight after our wedding and I'd checked in online. I ordered and paid breakfast and overnight parking. The entry way to our room (inside just below the vent) smelled of cannabis. I've been in this plenty of times before and this isn't the first time I've noticed this. It could be a cleaning chemical they use but it was unpleasant to have the smell in the room when we arrived

Partner

6/10

Pleasant

10 Aug 2025

Verified traveler

Average

Bathroom needs a refurb

Partner

10/10

Exceptional

10 Aug 2025

David Nigel

Good hotel in excellent location. Room was very hot but no way of controlling temperature other than opening window which led to noise. Breakfast was excellent. Disappointed that pool didn’t open until 8:00 a.m.

Leisure Partner

2/10

Poor

29 Jul 2025

Rana

Booked two rooms for two nights which they messed up. We paid for 6 guests but only received 4 beds for the first night. The excuse presented was that they had a lot of guests show up. Reception staff was not very helpful and tried to tell us to wait in the lobby the next morning while the rooms with proper number of beds were being readied. Overall old property with rude staff who did not apologize for their mistake or even attempt to try to make it right for the paying customer. One of the rooms had separate faucets for hot and cold water. Just a reminder for the management, we are in 2025, change the faucets. Would not recommend.

Leisure Family

6/10

Pleasant

18 Jul 2025

Nicole

The staff are really lovely and the location was perfect for me. The bathroom especially was very outdated/dirty - badly in need of a refresh. The grouting was mouldy, shower curtain very yellow, wood panelling showing water ingress and paint bubbling.

Business Self

6/10

Pleasant

17 Jul 2025

Verified traveler

Old and tired but lovely staff

Staff at hotel are lovely.
Hotel is tired and although bed sheets were clean the mattress was disgusting (I always pull back sheets to check for bed bugs, there were none in my bed, just for clarity).
The mattress was discoloured with multiple stains.
There was no air conditioning in room so had to sleep with window open and it was noisy with road sounds.
The bathroom was clean but smelly.

Business

10/10

Exceptional

14 Jul 2025

Joe

The room had rubbish still left behind and not clean at all

Business Partner

10/10

Exceptional

12 Jul 2025

wade

Good hotel

Great hotel very clean and convenient for center rooms have been updated and are ok nice leisure facilities staff friendly all in all a good stay

Partner

10/10

Exceptional

06 Jul 2025

David

Excellent location. Staff very attentive, friendly and efficient

Business

2/10

Poor

04 Jul 2025

Mark

Avoid

Dirty, run down area. Was told nothing available until 3 including restaurant and bar and room wasn’t ready. Went for a walk and never felt so u safe anywhere in the world. Planet of the Apes

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Joseph

Good place, good location, would have been good to be able to check in before 3

10/10

Exceptional

25 May 2025

Paul

Comfortable beds. Wonderful menu in dining room. Very friendly and helpful staff.

Leisure Partner

10/10

Exceptional

22 May 2025

Kathy

One night stay

Another positive stay

Business

6/10

Pleasant

10 May 2025

Joe

Nice quiet hotel

Partner

10/10

Exceptional

09 May 2025

David

Excellent

10/10

Exceptional

17 Mar 2025

M

Fantastic experience

We had an executive room, which was a fantastic size. There was a lounge area, a good size desk, bathroom had a bath with a powerful shower and the bed was extremely comfortable. There was a minibar in the room, an ironing board and iron and reasonable wardrobe space if you were staying for any period of time.
We parked the car in the car park which had enough spaces, even on a weekend although the spaces were tiny and hard to get in and out the car.
The restaurant was quiet (no music or ambiance) but the food was delicious.
The hotel had a gym which looked substantial - unfortunately on this occasion we didn't have time to utilize this service.
Highly recommended and would stay again.

Business

8/10

Excellent

03 Mar 2025

A

Nice and clean

Business

10/10

Exceptional

16 Feb 2025

Maxine

It was my first time in Middlesbrough and I know I chose a lovely hotel to stay in for me and my son, my son who is 15 years old went out every day meeting up with his friends he knows from online games. Excellent hotel & Staff will most definitely recommend and come back and stay again.

Leisure Family

4/10

Poor

10 Feb 2025

Kane

Average

Was not the same as perceived on the photos and description.
Service was very poor, rude staff except breakfast when the staff member was very nice.
Room wasn’t clean and the food was poor

Business

8/10

Excellent

03 Feb 2025

Michaela

Great value for money

Stayed for a weekend when in the area visiting friends. Generally a nice place, comfortable room and very clean. The bathroom had perhaps seen better days but the hotel overall was fine and parts have been well cared for or updated. Great that it has a gym and pool. Shame the sauna was out of order. Extremely convenient location for the centre and excellent value for money.

Partner

10/10

Exceptional

01 Feb 2025

Andrew

I thoroughly enjoyed my stay. The receptionists seemed genuinely interested in the reason for my stay and answered my questions perfectly. I loved having a steam room trip after my morning run. A great hotel

Leisure Self

10/10

Exceptional

23 Jan 2025

Michael

The staff at reception and the bar were friendly and helpful. The room itself was a little tired, generally quite a comfortable stay.

Business Self

6/10

Pleasant

17 Jan 2025

andrew

not the best

Showing its age and in need of an update.
room very noisy at night due air com units even when turned of.

Business

4/10

Poor

13 Jan 2025

Mark

The room was comfortable, but the bathroom was very dated and there was a very strong smell of cigarettes.

Partner

10/10

Exceptional

12 Jan 2025

Anthony

Great service comfort and all..ample car paring great prices for hotel and parking.. ideally a 12pm checkout would be better but overall I couldn’t fault it.

Self

10/10

Exceptional

26 Dec 2024

Trizia

N/a

Leisure Family_with_children

10/10

Exceptional

24 Dec 2024

Andrea

Always great!

Always great, friendly and helpful staff throughout the hotel and always spotlessly clean. The pool is a must!

Partner

8/10

Excellent

17 Dec 2024

Bilal

Nice breakfast included in price

10/10

Exceptional

13 Dec 2024

Sarah

Lovely staff and service. Clean and welcoming

Friends_and_family Friends

8/10

Excellent

08 Dec 2024

Manfredas

mehh

Business

10/10

Exceptional

06 Dec 2024

Ian

Repeat Visitors

Very clean hotel, comfy beds, helpful staff. We also enjoyed the spa facilities and excellent breakfasts. We've stayed here many times and it is consistently good.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Darrell

There was no problems at all, I'll stay again in the future.

Leisure Self

8/10

Excellent

01 Dec 2024

Angela

Good

Good, clean and friendly staff no issues at all

Partner

8/10

Excellent

17 Nov 2024

Rebecca

Lovely hotel, staff fabulous. Pool is smaller but went in the morning and quiet, enjoyed the steam room and jacuzzi.
Would have liked to have information on times of breakfast and the pool, but easily got information when asked.
Breakfast was lovely too. Well definitely re visit

Leisure Friends

8/10

Excellent

11 Nov 2024

Simon

Good stay

Very good.

Business

10/10

Exceptional

08 Nov 2024

David

Hotel stay

Had to charge room as window wouldn't shut tight so you could hear the noise from the carriage way and that was on the other side of the hotel, swapped rooms the next day and that was ok. Problem resolved quickly and staff very friendly.

Business

10/10

Exceptional

08 Nov 2024

Jane

Leonardo Hotel Middlesbrough

The pool was lovely and warm, it was a treat not too flinch as you get in, it was like getting a warm hug 😀 The breakfast is great and I love the gluten free options on offer.

Partner

10/10

Exceptional

03 Nov 2024

Rob

Perfect

Excellent stay - loved the hotel

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Verified traveler

Fantastic!

Fabulous hotel. Staff are lovely. Beds are comfy. Breakfast was amazing! Looking forward to returning!

Partner

6/10

Pleasant

23 Oct 2024

Paul

Stayed here in business. Middlesbrough does not have a selection of premium hotels unfortunately, the Leovardo backs this up.
Staff are friendly with their service, however, food quality leaves a lot to be desired. The rooms are in need of an update, they are very tired with lots of wear and tear. The gym equipment also needs maintenance, the machines are in poor condition too unfortunately.

Business

8/10

Excellent

02 Oct 2024

Tamsin

Had a good stay here, the bed was very comfortable so had a good sleep. There was a mix up with my booking upon arrival but the friendly staff member on the desk was very helpful and sorted it out quickly. The breakfast was delicious but was not included in the price of the room and was quite expensive.

Leisure Family

6/10

Pleasant

18 Sep 2024

Tracy

Staff good, food good, room nice and comfortable however noisiest room ever - was on 8th floor and it was so noisy it was as if there was no glass in the window! Reported to reception but she argued with me I was mistaken? Eh I didn’t sleep because of the noise? Never Again!

Business

10/10

Exceptional

08 Sep 2024

Remani

The staff were amazing- really friendly.
Breakfast was plentiful and the restaurant meals were also decent and reasonable priced.
The pool was a little busy, but for its size was fine. Would stay again.
Thank you!

Friends_and_family Family