HB
Half Board
Usually includes breakfast and one additional meal.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Best Western The Grand Hotel
Newcastle-upon-Tyne · United Kingdom
Swainson StreetView location
7.6/10Very good397 Reviews
Cleanliness8.2/10 8.2
Service8.4/10 8.4
Comfort7.6/10 7.6
Condition7.0/10 7.0
Location8.4/10 8.4
Neighborhood7.4/10 7.4
Value6.0/10 6.0
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western The Grand Hotel
The Best Western Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions.
Thanks to good transport links, our guests can not only get away from it all but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible.
Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return.
Show less
With a stay at Best Western The Grand Hotel Hartlepool, you'll be centrally located in Hartlepool, just a 5-minute walk from Hartlepool Art Gallery and 5 minutes by foot from Milll House Leisure Centre.
This hotel is 26.7 mi (43 km) from North York Moors National Park and 0.3 mi (0.5 km) from Victoria Park. Make yourself at home in one of the 48 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
-
Optional fees
- Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
- Pet fee: GBP 10.00 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Hartlepool Art Gallery
0.4 km / 0.2 mi
Milll House Leisure Centre
0.4 km / 0.3 mi
Victoria Park
0.5 km / 0.3 mi
Hartlepool Maritime Experience
0.8 km / 0.5 mi
Museum of Hartlepool
0.8 km / 0.5 mi
Monkey Statue
1.5 km / 0.9 mi
Ward Jackson Park
2.2 km / 1.3 mi
Summerhill Visitors Centre
2.7 km / 1.7 mi
Summerhill Country Park
2.7 km / 1.7 mi
Seaton Carew Beach
3.7 km / 2.3 mi
North Sands
3.7 km / 2.3 mi
Hartlepool Docks
3.8 km / 2.3 mi
Fish Sands
4.1 km / 2.6 mi
Seaton Carew Golf Club
4.5 km / 2.8 mi
Heugh Battery Museum
4.5 km / 2.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 46
- Number of floors (main building): 5
- Suites: 2
- hotel
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Laundry serviceExtra charge
- Medical serviceExtra charge
Show 8 more facilities & services
- Hotel safeExtra charge
- Currency exchange facilitiesExtra charge
- Lift accessExtra charge
- BarExtra charge
- Restaurant: 1
- Conference room: 1
- PhotocopierExtra charge
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 14 m²TWN.ST
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
TWIN STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Wi-fi
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 20 m²SUI.ST
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wi-fi
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
SUITE STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Room amenities
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
FAMILY ROOM TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
SINGLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SGL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 20 m²FAM.ST
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Living room: 1
- Ironing set
- Internet access
Show all 11 amenities
- Radio
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
FAMILY ROOM STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Room amenities
- Cable TV
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Living room: 1
- Ironing set
- Internet access
- Radio
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 14 m²DBL.SU-1
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
- Wi-fi
- Living room: 1
- Ironing set
- Internet access
- Desk
- Cable TV
- Radio
Show all 11 amenities
- Direct dial telephone
- Hairdryer
- Alarm clock
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE SUPERIOR
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Room amenities
- Wake-up service
- Wi-fi
- Living room: 1
- Ironing set
- Internet access
- Desk
- Cable TV
- Radio
- Direct dial telephone
- Hairdryer
- Alarm clock
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR NON SMOKINGDOUBLE • SUPERIOR NON SMOKINGDBL.SU-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE SUPERIOR NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
TWIN NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 14 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room: 1
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
- Internet access
- Radio
Show all 11 amenities
- Direct dial telephone
- Hairdryer
- Ironing set
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Living room: 1
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
- Internet access
- Radio
- Direct dial telephone
- Hairdryer
- Ironing set
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM NON SMOKINGFAMILY ROOM • NON SMOKINGFAM.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
FAMILY ROOM NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: FAM.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 12 m²SGL.ST-1
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wi-fi
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
SINGLE STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Room amenities
- Hairdryer
- Direct dial telephone
- Radio
- Internet access
- Ironing set
- Living room: 1
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
DOUBLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western The Grand Hotel
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western The Grand Hotel
100
reviews shown
Paul
Anther great stay at the Grand.
Denis
Great room, with friendly helpful staff.
Enjoyed drinks and food cannot fault.
Enjoyed drinks and food cannot fault.
Phil
Pretty much everything was ok but the room window was screwed shut! What on earth is that about?
Rebecca
Receptionist was extremely rude and had no manners or respect what so ever
Terence
The rooms were fine but there is no air conditioning so in hot weather it may not suit some people.
For the price including breakfast and parking it is good value.
Our room was modernised but the bathroom had old style taps that were difficult to turn on and off.
For the price including breakfast and parking it is good value.
Our room was modernised but the bathroom had old style taps that were difficult to turn on and off.
Paul
Another great stay.
Ian
The staff here are outstandingly friendly, helpful and professional.
The restaurant in the basement is first class for food and, once again, the staff are incredible.
Even if you don't stay at the hotel, try the restaurant, you won't be disappointed.
The hotel is in a lovely building and the public areas are very nice.
However, the room I had was very tired.
It needed a new shower and there were water stains on the ceiling and walls where they must have had a water leak above and it hadn't been painted.
The wifi was very weak and I couldn't do any online work in my room.
Overall though, it is a well placed hotel with great staff and I would stay there again because of this fact.
The restaurant in the basement is first class for food and, once again, the staff are incredible.
Even if you don't stay at the hotel, try the restaurant, you won't be disappointed.
The hotel is in a lovely building and the public areas are very nice.
However, the room I had was very tired.
It needed a new shower and there were water stains on the ceiling and walls where they must have had a water leak above and it hadn't been painted.
The wifi was very weak and I couldn't do any online work in my room.
Overall though, it is a well placed hotel with great staff and I would stay there again because of this fact.
Melissa
really nice hotel, dog friendly, bar was very nice, only issue is there’s not really any parking
Desmond
I stay here regularly and it always have a great experience.
Staff are friendly and helpful.
Staff are friendly and helpful.
Paul
Another great stay here. The curry house in the basement is well worth a visit.
Karen
Room cleanliness could have been better, grubby light switches, broken blind, All
Functional but just ok ☹️ bed very uncomfortable
Hairdryer, iron, fan, provided and all working. Room was on top floor and
Extremely warm, mid heatwave and heating on!!! Stayed there for 2 nights for a family wedding which was on site, very poor bar service , quickly ran out of peroni, people ended up being owed change as they had none in the tills, certainly not what we expected when they knew 100+ people would be attending😡
On a positive note breakfast was quite nice and a good choice of hot and cold options, guy who tended the breakfast room could not be faulted.
Functional but just ok ☹️ bed very uncomfortable
Hairdryer, iron, fan, provided and all working. Room was on top floor and
Extremely warm, mid heatwave and heating on!!! Stayed there for 2 nights for a family wedding which was on site, very poor bar service , quickly ran out of peroni, people ended up being owed change as they had none in the tills, certainly not what we expected when they knew 100+ people would be attending😡
On a positive note breakfast was quite nice and a good choice of hot and cold options, guy who tended the breakfast room could not be faulted.
Derek
Staff Friendly
Barry
Stayed in room 208.
The bathroom door would not keep closed after trying a few times.
1 of the windows wouldn't close.
There was a stain on one of the pillow slips.
We did report these to Richard in the morning of check out.
The bathroom door would not keep closed after trying a few times.
1 of the windows wouldn't close.
There was a stain on one of the pillow slips.
We did report these to Richard in the morning of check out.
Desmond
I stay here regularly. Staff are always helpful. Rooms are spacious and clean. Breakfast is decent. Would recommend.
Gareth
Helpful staff, good Wi-Fi. That's the positives out of the way. You actually have to park across the road in the job centre car park. My room had a raging hot radiator with no controls in May. Reception guy turned it off with a spanner, appreciated. Single Room: Outdated, grotty and only made over (a bit) every other day. Window latch broken, wobbly furniture, deadlock broken, no bedside table or shelf, no hooks or towel rails in bathroom, taps you cant operate with wet hands due to lack of grip, macerating toilet which gave off a whiff of mouldering fecal matter from time to time, slowest lift in the world, noisy street outside and strong cooking smells from restaurant below even 3 floors up. I think this is one for Walk With Me Tim.
Paul
Another great stay, all most a home from home.
Stephen
In the town centre. Great breakfast buffet All freshly prepared. Rooms are clean and quiet and cleaning staff are excellent nothing ever a problem unfortuantely its only a few people for such a large building. Very conformable beds and very clean. Great wifi and TV channels. Bar is lovely but never anyone there and stock is poor you cant even get a bottle still water. In house man Richard who is chef handyman reception security and everyrhing else this place would not function like it does as he is a man of many hats and he defientley should be made manager the amount he speaks highly of the place. Well worth a stay and prices are excellent
Heather
Unfortunately the bathroom light fixture was hanging off and there was a knocking noise on and off throughout which sounded like old noisy water pipes
Rob
Nice hotel with convenient parking, no breakfast available which was disappointing. Check in was quick and efficient. Easy to get to with plenty of dining choices nearby.
Paul
Another great stay here. Great room a d staff.
Mike
Dated… Yes!!! Comfortable and pleasant staff … YES!!
Ben
.
Paul
Another clean and spacious room. Will be back.
Paul
Easy parking and close to thectown and train station. Great Curry house in the basement.
Paul
Clean spacious room
Richard
Splendid Victorian hotel building right in the centre of the town. Beautifully restored. Clean and comfortable with friendly helpful staff - just needs a few more of them.
Paul
Breakfast was very poor, with little choice and the cooked food ran out very quickly causing a wait.
Stephen
Excellent
Stephen
Excellent
Stephen
Been staying in and out of here over last 6 month this time being more than 30 days. Yes its an old building but keep a building this size will always have little faults. All issues were instantly rectified. The staff were amazing and got to know quite a few personally. Hosuekeeping team excellent gang and cleanliness was always great. Richard the chef / reception/ security / maintenance was always there and always running around doing so many things. Personally he is the man thay keeps this running plus he does a great breakfast. Sadly coffee is very poor quality and orange juice but you get a great buffett selction and pastries. Kill the classical music its very depressing in the morning in the breakfast room. Place has a great bar and underneath hotel a great indian restraunt. Hotel is central.100% would choose this each time
Paul
Alway clean and the staff are polite. Easy parking and a great curry housebin the basement.
Craig
Very Nice looking hotel from outside very prestigious untill you get inside notices stuck all over entrance door very limited parking avalible.
On going up to room on 1st floor Room 105 the was a smell of dampness. On entering room door had to be pushed shut or it would not close have to check everytime you leave room door is closed. Heating was next to useless and sink taps where on the wrong way round cold is Hot and Hot is cold my wife nearly burnt her hands. Breakfast is nice but had to keep asking for things to be restocked.
On going up to room on 1st floor Room 105 the was a smell of dampness. On entering room door had to be pushed shut or it would not close have to check everytime you leave room door is closed. Heating was next to useless and sink taps where on the wrong way round cold is Hot and Hot is cold my wife nearly burnt her hands. Breakfast is nice but had to keep asking for things to be restocked.
Barry
The room was clean, the street outside was noisy into the early hours with people on a night out.
Breakfast was good and plentiful. The staff were all pleasant, and friendly.
There did appear to be very few staff for such a large hotel.
On arrival there was no reception staff at 4pm, telephoning did eventually allow us to be let in.
The bar was depleted of pretty much everything we asked for, beer, mixers etc were all unavailable.
The hotel has a restaurant in the basement, and unfortunately strong cooking smells were evident.
Whilst the hotel has obviously undergone extensive renovations, on-going maintenance appears to be lacking. The shower control had become detached, the hot tap on the baisin was loose, signs of damp/previous leaks were noticeable in a number of areas.
The car park adjacent to the hotel is not in fact the designated car park. There are a few spaces opposite at the front of the job centre, we were advised if full, there was alternative parking nearby.
Breakfast was good and plentiful. The staff were all pleasant, and friendly.
There did appear to be very few staff for such a large hotel.
On arrival there was no reception staff at 4pm, telephoning did eventually allow us to be let in.
The bar was depleted of pretty much everything we asked for, beer, mixers etc were all unavailable.
The hotel has a restaurant in the basement, and unfortunately strong cooking smells were evident.
Whilst the hotel has obviously undergone extensive renovations, on-going maintenance appears to be lacking. The shower control had become detached, the hot tap on the baisin was loose, signs of damp/previous leaks were noticeable in a number of areas.
The car park adjacent to the hotel is not in fact the designated car park. There are a few spaces opposite at the front of the job centre, we were advised if full, there was alternative parking nearby.
Paul
Clean room and grwat staff as always.
Paul
Yes. just next door but with limited time but perfect for me.
Andrew
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met.
Quiet despite location and easy walking distance to transport networks.
Quiet despite location and easy walking distance to transport networks.
sue
The room was freezing cold,the heating was not working.The carpet was threadbare.The water was tepid leading to a cold bath.
A disastrous stay !
A disastrous stay !
tariq
Seem just 1 fella was running the all hotel
We had no hot water our entire stay
We had no hot water our entire stay
Luke
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy.
Highly recommend
Highly recommend
Paul
Clean spacious room as usual
Christopher
Very clean and tidy and excellent breakfast
Clare
staff member that was on was excellent at sorting me out as I arrived late… I think it was too much trouble for him
Paul
Alway a nice room and friendly staff
Paul
Spacious and clean as usual.
Geoffrey
Hotel need managing
Stephen
Clean rooms great staff. But heating not the best with a very small radiator
Philip
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Paul
The room was fresh and clean. But a bit chilly.
Jackie
N/A - didn’t have a meal here
- No one ever serviced the room
- The heaters didn’t work - you could turn the knob but the heat never turned on
- The water in the shower was tepid, never hot
- The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
- No one ever serviced the room
- The heaters didn’t work - you could turn the knob but the heat never turned on
- The water in the shower was tepid, never hot
- The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
Luke
The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious.
Fabulous friendly staff. Especially Sandra at the front desk.
Fabulous friendly staff. Especially Sandra at the front desk.
Michael
Didn't have breakfast
Paul
Clean room very helpful staff. Convenient parking
Graeme
The age of hotel ensures beautiful architecture in the rooms
Modern , clean , comfortable
Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Modern , clean , comfortable
Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Paul
Clean spacious room.
Kulwant
Room was big and staff were pleasant
Paul
Great room very spacious and clean.
Andrew
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Nicholas
Helpful staff,
Paul
Great large and clean room.
Paul
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
Paul
Large clean room and en-suite
Sandra
All lovely warm and comfortable
Geoffrey
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Ashleigh
No Wi-Fi access throughout stay
Barbara
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Bryan
Lovely hotel and indian restaurant and bar
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Maureen
Okay stay
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Reena
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
Ashley
Ok place to stay lack of secure parking
Viktorija
Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.
Katharine
Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.
Norman
The Grand is very good for busses with several stops right outside the hotel.
Nichola
Disappointing stay in Hartlepool
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window.
Outside was quite noisy at night.
We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Outside was quite noisy at night.
We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Paul
Lovely hotel
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Glyn
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
callum
Rust in kettle. Dirty towels. Very low water pressure.
Vera K
Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
richard kevin
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Paul
Enjoyed my stay
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
sarah
Nice large comfy room .
ROBERT
A memorable hotel with brilliant staff
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms.
W also had a great breakfast here.
The reception staff were professional, welcoming and went out of their way to facilitate our needs.
W also had a great breakfast here.
The reception staff were professional, welcoming and went out of their way to facilitate our needs.
Nigel
Hotel good
The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
Janine
Old hotel building but rooms are modern and clean
Lawrence
Property is in need of some TLC.
Paul
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
chris
Grand Hotel Hartlepool
Interesting first stay at Grand Hotel Hartlepool i am sure once it was a very plush hotel but starting to look a bit tired these days most annoying was noisy plumbing which did wake me up sometimes but staff were all very friendly and moved me after problems with my tv and Internet
Verified traveler
Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
Christopher
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Christopher
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
Sue
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Keith
Well rested.
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Rollon
Could be better in a derelict town
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar.
The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant.
The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details.
The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant.
The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details.
The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Ariel
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Verified traveler
Thanks
Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
Yoshiaki
Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Norman
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Frances
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Margaret
Not recommended
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Ross
Best Western need to sort it out
There was no heating the room was cold, the hot water was full of salt . Also not enough staff Best Western worse Hotel i never stay there again
John
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
Location & surroundings
Best Western The Grand Hotel
Swainson Street, Hartlepool, United Kingdom
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Best Western The Grand Hotel
44 hotel photos
