Best Western The Grand Hotel

8/10

Excellent

29 Mar 2026

Barry

The room was clean, the street outside was noisy into the early hours with people on a night out.
Breakfast was good and plentiful. The staff were all pleasant, and friendly.
There did appear to be very few staff for such a large hotel.
On arrival there was no reception staff at 4pm, telephoning did eventually allow us to be let in.
The bar was depleted of pretty much everything we asked for, beer, mixers etc were all unavailable.
The hotel has a restaurant in the basement, and unfortunately strong cooking smells were evident.
Whilst the hotel has obviously undergone extensive renovations, on-going maintenance appears to be lacking. The shower control had become detached, the hot tap on the baisin was loose, signs of damp/previous leaks were noticeable in a number of areas.
The car park adjacent to the hotel is not in fact the designated car park. There are a few spaces opposite at the front of the job centre, we were advised if full, there was alternative parking nearby.

Partner

10/10

Exceptional

27 Mar 2026

Paul

Clean room and grwat staff as always.

Self

10/10

Exceptional

06 Mar 2026

Paul

Yes. just next door but with limited time but perfect for me.

Self

10/10

Exceptional

26 Feb 2026

Andrew

Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met.
Quiet despite location and easy walking distance to transport networks.

2/10

Poor

25 Feb 2026

sue

The room was freezing cold,the heating was not working.The carpet was threadbare.The water was tepid leading to a cold bath.
A disastrous stay !

Partner

2/10

Poor

22 Feb 2026

tariq

Seem just 1 fella was running the all hotel
We had no hot water our entire stay

Partner

10/10

Exceptional

16 Feb 2026

Luke

Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy.

Highly recommend

10/10

Exceptional

16 Feb 2026

Paul

Clean spacious room as usual

10/10

Exceptional

12 Feb 2026

Christopher

Very clean and tidy and excellent breakfast

Leisure Partner

8/10

Excellent

01 Feb 2026

Clare

staff member that was on was excellent at sorting me out as I arrived late… I think it was too much trouble for him

10/10

Exceptional

31 Jan 2026

Paul

Alway a nice room and friendly staff

10/10

Exceptional

25 Jan 2026

Paul

Spacious and clean as usual.

Business

2/10

Poor

25 Jan 2026

Geoffrey

Hotel need managing

Business

10/10

Exceptional

14 Jan 2026

Stephen

Clean rooms great staff. But heating not the best with a very small radiator

Business

4/10

Poor

12 Jan 2026

Philip

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels

Self

10/10

Exceptional

09 Jan 2026

Paul

The room was fresh and clean. But a bit chilly.

Business

4/10

Poor

05 Jan 2026

Jackie

N/A - didn’t have a meal here

- No one ever serviced the room
- The heaters didn’t work - you could turn the knob but the heat never turned on
- The water in the shower was tepid, never hot
- The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Luke

The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious.

Fabulous friendly staff. Especially Sandra at the front desk.

Business_and_leisure Self

10/10

Exceptional

28 Dec 2025

Michael

Didn't have breakfast

Partner

10/10

Exceptional

19 Dec 2025

Paul

Clean room very helpful staff. Convenient parking

Business

10/10

Exceptional

14 Dec 2025

Graeme

The age of hotel ensures beautiful architecture in the rooms
Modern , clean , comfortable
Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend

Partner

10/10

Exceptional

12 Dec 2025

Paul

Clean spacious room.

Business

8/10

Excellent

08 Dec 2025

Kulwant

Room was big and staff were pleasant

Partner

10/10

Exceptional

05 Dec 2025

Paul

Great room very spacious and clean.

Business

4/10

Poor

03 Dec 2025

Andrew

Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.

8/10

Excellent

29 Nov 2025

Nicholas

Helpful staff,

Business

10/10

Exceptional

29 Nov 2025

Paul

Great large and clean room.

Business

6/10

Pleasant

23 Nov 2025

Paul

The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.

Friends_and_family Friends

8/10

Excellent

22 Nov 2025

Paul

Large clean room and en-suite

8/10

Excellent

17 Nov 2025

Sandra

All lovely warm and comfortable

Self

4/10

Poor

09 Nov 2025

Geoffrey

Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good

Business

4/10

Poor

06 Nov 2025

Ashleigh

No Wi-Fi access throughout stay

2/10

Poor

03 Nov 2025

Barbara

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.

Self

8/10

Excellent

21 Sep 2025

Bryan

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!

Partner

6/10

Pleasant

20 Sep 2025

Maureen

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again

Partner

10/10

Exceptional

14 Sep 2025

Reena

We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.

Leisure Family

6/10

Pleasant

08 Sep 2025

Ashley

Ok place to stay lack of secure parking

10/10

Exceptional

07 Sep 2025

Viktorija

Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Katharine

Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.

6/10

Pleasant

21 Aug 2025

Norman

The Grand is very good for busses with several stops right outside the hotel.

Leisure Self

6/10

Pleasant

07 Aug 2025

Nichola

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window.
Outside was quite noisy at night.
We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

Partner

8/10

Excellent

28 Jul 2025

Paul

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.

Self

4/10

Poor

17 Jul 2025

Glyn

Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got

Leisure Self

4/10

Poor

29 Jun 2025

callum

Rust in kettle. Dirty towels. Very low water pressure.

Business_and_leisure Self

2/10

Poor

20 May 2025

Vera K

Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.

6/10

Pleasant

12 May 2025

richard kevin

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.

Business

10/10

Exceptional

14 Apr 2025

Paul

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.

Friends_and_family Friends

10/10

Exceptional

09 Apr 2025

sarah

Nice large comfy room .

Leisure Family

10/10

Exceptional

29 Mar 2025

ROBERT

A memorable hotel with brilliant staff

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms.
W also had a great breakfast here.
The reception staff were professional, welcoming and went out of their way to facilitate our needs.

Friends_and_family Friends

6/10

Pleasant

26 Mar 2025

Nigel

Hotel good

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it

Business Self

10/10

Exceptional

23 Mar 2025

Janine

Old hotel building but rooms are modern and clean

Leisure Friends

8/10

Excellent

18 Mar 2025

Lawrence

Property is in need of some TLC.

Business Self

10/10

Exceptional

09 Mar 2025

Paul

Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.

8/10

Excellent

18 Feb 2025

chris

Grand Hotel Hartlepool

Interesting first stay at Grand Hotel Hartlepool i am sure once it was a very plush hotel but starting to look a bit tired these days most annoying was noisy plumbing which did wake me up sometimes but staff were all very friendly and moved me after problems with my tv and Internet

Self

8/10

Excellent

01 Feb 2025

Verified traveler

Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.

Business

2/10

Poor

26 Jan 2025

Christopher

Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.

Business Self

6/10

Pleasant

09 Jan 2025

Christopher

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.

Business Self

10/10

Exceptional

08 Jan 2025

Sue

Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.

Business_and_leisure Self

8/10

Excellent

27 Dec 2024

Keith

Well rested.

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.

Self

4/10

Poor

09 Dec 2024

Rollon

Could be better in a derelict town

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar.
The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant.
The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details.
The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Ariel

I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.

Business Self

10/10

Exceptional

16 Nov 2024

Verified traveler

Thanks

Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.

Partner

8/10

Excellent

10 Nov 2024

Yoshiaki

Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.

Leisure Self

6/10

Pleasant

03 Nov 2024

Norman

Poor attitude to service,bar often closed,was better last visit.Not impressed.

Leisure Self

10/10

Exceptional

28 Oct 2024

Frances

The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.

Leisure Partner

4/10

Poor

15 Oct 2024

Margaret

Not recommended

It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .

Business Self

2/10

Poor

11 Sep 2024

Ross

Best Western need to sort it out

There was no heating the room was cold, the hot water was full of salt . Also not enough staff Best Western worse Hotel i never stay there again

Business

6/10

Pleasant

06 Sep 2024

John

When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,

Leisure Partner

6/10

Pleasant

11 Aug 2024

Mark

Good value stay

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!

Partner

4/10

Poor

03 Aug 2024

Karlie

Double check when booking

So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts

Partner

10/10

Exceptional

01 Jul 2024

Dawn

Celebration, ruby wedding

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍

Partner

8/10

Excellent

28 Jun 2024

Steve

Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.

Leisure Friends

8/10

Excellent

25 Jun 2024

craige

Always wanted to stay in the grand hotel and I thought it was wonderful

10/10

Exceptional

23 Jun 2024

Dawn

Celebration

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️

Partner

8/10

Excellent

23 Jun 2024

Verified traveler

Victorian hotel which is well maintained inside. Large rooms and bathroom with loads of hot water. Staff helpful. Limited unsecured car parking. No air conditioning. Noisy seagulls which may cause issues for light sleepers.

Business

6/10

Pleasant

21 Jun 2024

David

Faceless checkinj

Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

William

Sensational stay, I’d highly recommend.

Partner

8/10

Excellent

25 May 2024

Paul

Very central and convenient

Leisure Family

10/10

Exceptional

19 May 2024

Sarah

Was very nice room was lovely and clean

Self

10/10

Exceptional

13 May 2024

Irene

As said above amazing gorgeous massive hotel !

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely
recommend 100%

Partner

10/10

Exceptional

09 May 2024

Shane

The staff are amazing

Leisure Partner

2/10

Poor

06 May 2024

SHIRLEY

turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.

Partner

6/10

Pleasant

04 May 2024

Maxine

The grand

The hotel has recently reopened after a refurb and is lovely .. we was attending a family funeral and asked if we could check in at 2.45 and was told no .. the hotel was empty with it just reopening so there was no reason that we couldn’t have our room 15 minutes early .. the rooms are decorated lovely we booked a double bed but it didn’t look like a double but was rushing to get to the funeral so didn’t ask .. the breakfast was lovely and the Mumbai restaurant is well worth a visit … I’d definatley stay again

Friends_and_family Family

2/10

Poor

24 Mar 2024

brett

I didnt stay as i left the first night due to the condition of the room, the hotel are happy to give me a refund but expedia cant get hold of the hotel (which we can after 2 mins every time) and therefore will not allow the refund. Its been a nightmare.

Business

4/10

Poor

17 Feb 2024

Kath

Disappointed

Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.

Friends_and_family Friends

8/10

Excellent

07 Feb 2024

paul

Poor parking, hotel being renovated.

The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel.
I eventually found a pay car park to use.

Business

8/10

Excellent

07 Feb 2024

Jonghyun

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

Self

10/10

Exceptional

30 Jan 2024

James

Excellent place to stay

Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous

Partner

6/10

Pleasant

10 Mar 2020

David

On arrival met by a friendly and helpful member of staff.

The room was a good size but unfortunately looked out into the hotels back yard which was a complete mess. The window didn’t seal well so it was quite noisy.

The Indian restaurant downstairs was excellent and highly recommended.

Again unfortunately we didn’t sleep well due to being right above the reception and noise from banging doors, loft and stairwell noise.

Partner

4/10

Poor

09 Mar 2020

Gary

Very noisy room, above fuction room.

Room was located above a function room, sounded like the DJ was in my bathroom. Very noisy from 6pm until after midnight. When i complained i was told that i should have been told about the function but was also informed that customers are rarely every informed. Would bot stay here if you are looking for a decent night sleep.

Business

2/10

Poor

06 Mar 2020

John

The grand damp hotel

The pictures are not what the hotel is like.Empty building cold no welcome feeling
Breakfast is not worth it box of cornflakes croissant
And a tea and the room is empty and cold with damp parts . Not a thing grand about this hotel

Business

8/10

Excellent

04 Mar 2020

Chris

Nice stay

Hotel was nice enough for what we needed. Service was good, parking was good and the breakfast was nice.

Friends_and_family Friends

8/10

Excellent

03 Mar 2020

Richard

Stayed in Hartlepool for a short break booked the Hotel as an attempt as an upgrade from the Travelodge. Staff were great, breakfast was great. The room looked ok from a distance, the bed you spent the night as if you were on the edge of a pit, trying not to fall in, didn't sleep very well, manager if you read this, change the bed. Bathroom was clean one of the two sinks didn't drain which we reported.
Lady in the breakfast room was great and the cooked breakfast was very nice. Been to Eastern Europe recently and been spoilt by there overall better hotels.

Partner

10/10

Exceptional

24 Feb 2020

Peter

Spent two nights, excellent service throughout.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Robert

Good value hotel.

Lovely old hotel with excellent service. Great restaurant below and proper beer prices at the bar.

Self

6/10

Pleasant

05 Feb 2020

Verified traveler

The staff were friendly and the food in the Indian restaurant based within the hotel was very good. However the rooms are tired with a musty smell. The radiators don’t seem to turn off and the windows do not open which means the room becomes too warm.

Business

8/10

Excellent

27 Jan 2020

Verified traveler

Great staff, very friendly and helpful and even upgraded my room for the night to a double. Which was lovely. Credit to the hotel!
The hotel it’s self is dated and in need some some Renovating. I would still stay here though for the odd night when needed.
The only negative I would say was my room wasn’t very very clean as there was spiders cobwebs handing all around the suspended ceiling tiles which was a concern. But i slept great.

Business Self

8/10

Excellent

19 Jan 2020

Verified traveler

Lovely

Lovely old building staff extremely helpful

Friends_and_family Family

8/10

Excellent

01 Jan 2020

Jackie

Really nice pleasant helpful staff. Would stay again

Partner

8/10

Excellent

21 Dec 2019

David

good room

Had some bad reviews but I found everything was ok for us, good room size, room to store clothes etc. hot shower, clean and good service ffrom all staff.

Partner